Multimodal Logstics 2011
Unique primary research across Europe that investigates growth areas of multimodal logistics services, key issues and challenges, customer satisfaction levels and future service improvements.
Following the success of its 2010 multimodal report, Analytiqa's latest research focuses on the key issues of interest to both shippers and logistics providers. It investigates growth areas of multimodal logistics services in Europe, along with the service satisfaction levels recognised by shippers, future service improvements and key areas of concern with 3PLs, including:but also the benefits that it can bring to the supply chain.
Unavailable from any other source, this report has been compiled based on Analytiqa's in-house primary research methodology.
How can this report benefit your business?
This report will therefore assist you in ensuring that you are fully informed, be your need to devise or advise on a strategy, assess market challenges and growth potential or simply understand customer and service provider dynamics.
Following the success of its 2010 multimodal report, Analytiqa's latest research focuses on the key issues of interest to both shippers and logistics providers. It investigates growth areas of multimodal logistics services in Europe, along with the service satisfaction levels recognised by shippers, future service improvements and key areas of concern with 3PLs, including:
- Key objectives for manufacturers and retailers
- Country by country evaluation of multimodal success
- Understanding multimodal supply chain benefits and competitive advantage
- Prospects of collaboration
- Perception of risk
- Satisfaction with current service providers
- Forecast growth of multimodal services
Unavailable from any other source, this report has been compiled based on Analytiqa's in-house primary research methodology.
How can this report benefit your business?
- the latest up-to-date thought leadership
- delivers in-depth understanding of market dynamics and key issues
- trusted research methodology and market analysis
This report will therefore assist you in ensuring that you are fully informed, be your need to devise or advise on a strategy, assess market challenges and growth potential or simply understand customer and service provider dynamics.
CHAPTER 1 EXECUTIVE SUMMARY
Embracing Multimodal Logistics
Figure 1.1: Frequency of Multimodal Logistics Evaluations in Europe, 2011
Adopting Multimodal Solutions
Competitive Advantage
Customer Satisfaction
Future Outlook
CHAPTER 2 INTRODUCTION
2.1 Research Objectives
2.2 Report Structure
2.3 Research Methodology and Data Definitions
Figure 2.1: Analytiqa Multimodal Logistics Research Participants, 2011
CHAPTER 3 KNOWLEDGE AND IMPLEMENTATION
3.1 Defining ‘Multimodal’
Figure 3.1: Common understanding of “multimodal” services?
Table 3.1: Is there a common understanding of “multimodal” services?
Figure 3.2: Awareness of multimodal services between 2010 and 2011
Table 3.2: Awareness of Multimodal Logistics Amongst Shippers, 2010 – 2011
3.2 Multimodal Decision-Making
3.2.1 Assessment Cycle
Figure 3.3: Share of shippers evaluating the use of multimodal services less than every three years
Table 3.3: Frequency of Evaluation of Multimodal Services, 2011
3.2.2 Board-Level Decision-Making
Table 3.4: Multimodal Board Level Decision Making in Europe, 2011
Figure 3.4: Board-level Consideration of Multimodal Services in Europe, 2011
3.3 Chapter Summary: Key Findings
CHAPTER 4 MULTIMODAL ADOPTION
4.1 Using Multimodal Logistics
Figure 4.1: Share of shippers currently using multimodal logistics services, 2011
Table 4.1: Extent to which shippers currently use multimodal services, 2011
Figure 4.2: Share of shippers allocating budget to pursue a multimodal strategy, 2011
Table 4.2: Allocation of budget to address multimodal logistics in 2011
4.2 Multimodal Action-points and Objectives
Figure 4.3: Cost-benefit analysis ranks top of shippers’ multimodal agenda, 2011
Table 4.3: Shippers’ key Multimodal Logistics Objectives, 2011
4.3 Industry Sector Adoption
Figure 4.4: Which sectors lead the way in Multimodal Logistics, 2011?
Table 4.4: European Industry Sectors Most Receptive to Multimodal Logistics, 2011
4.4 Multimodal Logistics in Europe
Figure 4.5: LSPs ranking of shippers as most advanced in adopting multimodal services, 2011
Table 4.5: LSPs evaluate implementation of Multimodal Logistics in Europe, 2011
Table 4.6: Shippers evaluate implementation of Multimodal Logistics in Europe, 2011
Figure 4.6: Shippers ranking of countries most open to adopting multimodal services, 2011
4.5 Chapter Summary: Key Findings
CHAPTER 5 COMPETITIVE ADVANTAGE
5.1 Contribution of multimodal logistics to competitive advantage
Figure 5.1: Share of shippers yet to achieve competitive advantage through multimodal services, 2011
Table 5.1: Extent to which shippers achieve competitive advantage through multimodal services, 2011
5.2 Multimodal Challenges
5.2.1 Service Quality
5.2.2 Financial Cost
5.2.3 Environmental Sustainability
Figure 5.2: Multimodal ranking of concerns amongst shippers, 2011
Table 5.2: Top three issues regarding the use of multimodal logistics, 2011
5.3 Perceived Shipper Objections
5.3.1 Quality of Service and Communication
5.3.2 Perception of Risk
5.3.3 Financial Cost
5.4 Multimodal Benefits
5.4.1 Logistics Providers’ Perspective
Figure 5.3: Shippers do not appreciate all the benefits of Multimodal Logistics
Table 5.3: Understanding the Contribution of Multimodal Logistics, 2011
5.4.2 Shippers’ Perspective
Supply Chain Efficiency
Service Quality
Environmental Considerations
5.5 Chapter Summary: Key Findings
CHAPTER 6 CUSTOMER SATISFACTION
6.1 Delivering Results via Multimodal Services
6.1.1 A Shipper’s Perspective
Table 6.1: Multimodal logistics Customer Satisfaction, 2011
Figure 6.1: Room for Improvement in Multimodal Logistics Providers, 2011
6.1.2 A Logistics Provider’s Perspective
3PLs: We must do better
Figure 6.2: The quality of multimodal services must improve in Europe, 2011
Table 6.2: Rating the provision of multimodal services in Europe, 2011
6.2 Chapter Summary: Key Findings
CHAPTER 7 FUTURE OUTLOOK
7.1 Shippers’ Supply Chain Challenges
7.1.1 Cost Stability
7.1.2 Service Differentiation
7.2 Addressing Supply Chain Challenges
Figure 7.1: Multimodal services help reduce supply chain costs, 2011
Table 7.1: Addressing supply chain challenges with a multimodal model, 2011
7.3 Improving Multimodal Services
7.3.1 Customer Centricity
7.3.2 Multimodal Capabilities
7.3.3 Multimodal Design
7.4 Promoting Multimodal Logistics
Multimodal Marketing
Collaboration for Customisation
Investing in Infrastructure
Multimodal Security
7.5 Multimodal Growth
Table 7.2: Forecasted Growth of Multimodal Logistics in Europe, 2011-2012
7.5.1 Shippers
Figure 7.2: Share of non-users set to embrace multimodal by the end of 2013
Table 7.3: Assessing future adoption of multimodal services by non-users, 2011
7.5.2 Logistics Providers
Figure 7.3: Share of logistics providers introducing multimodal services by 2012
Table 7.4: Assessing future adoption of multimodal services by logistics providers, 2011
7.6 Chapter Summary: Key Findings
CHAPTER 8 APPENDIX
Embracing Multimodal Logistics
Figure 1.1: Frequency of Multimodal Logistics Evaluations in Europe, 2011
Adopting Multimodal Solutions
Competitive Advantage
Customer Satisfaction
Future Outlook
CHAPTER 2 INTRODUCTION
2.1 Research Objectives
2.2 Report Structure
2.3 Research Methodology and Data Definitions
Figure 2.1: Analytiqa Multimodal Logistics Research Participants, 2011
CHAPTER 3 KNOWLEDGE AND IMPLEMENTATION
3.1 Defining ‘Multimodal’
Figure 3.1: Common understanding of “multimodal” services?
Table 3.1: Is there a common understanding of “multimodal” services?
Figure 3.2: Awareness of multimodal services between 2010 and 2011
Table 3.2: Awareness of Multimodal Logistics Amongst Shippers, 2010 – 2011
3.2 Multimodal Decision-Making
3.2.1 Assessment Cycle
Figure 3.3: Share of shippers evaluating the use of multimodal services less than every three years
Table 3.3: Frequency of Evaluation of Multimodal Services, 2011
3.2.2 Board-Level Decision-Making
Table 3.4: Multimodal Board Level Decision Making in Europe, 2011
Figure 3.4: Board-level Consideration of Multimodal Services in Europe, 2011
3.3 Chapter Summary: Key Findings
CHAPTER 4 MULTIMODAL ADOPTION
4.1 Using Multimodal Logistics
Figure 4.1: Share of shippers currently using multimodal logistics services, 2011
Table 4.1: Extent to which shippers currently use multimodal services, 2011
Figure 4.2: Share of shippers allocating budget to pursue a multimodal strategy, 2011
Table 4.2: Allocation of budget to address multimodal logistics in 2011
4.2 Multimodal Action-points and Objectives
Figure 4.3: Cost-benefit analysis ranks top of shippers’ multimodal agenda, 2011
Table 4.3: Shippers’ key Multimodal Logistics Objectives, 2011
4.3 Industry Sector Adoption
Figure 4.4: Which sectors lead the way in Multimodal Logistics, 2011?
Table 4.4: European Industry Sectors Most Receptive to Multimodal Logistics, 2011
4.4 Multimodal Logistics in Europe
Figure 4.5: LSPs ranking of shippers as most advanced in adopting multimodal services, 2011
Table 4.5: LSPs evaluate implementation of Multimodal Logistics in Europe, 2011
Table 4.6: Shippers evaluate implementation of Multimodal Logistics in Europe, 2011
Figure 4.6: Shippers ranking of countries most open to adopting multimodal services, 2011
4.5 Chapter Summary: Key Findings
CHAPTER 5 COMPETITIVE ADVANTAGE
5.1 Contribution of multimodal logistics to competitive advantage
Figure 5.1: Share of shippers yet to achieve competitive advantage through multimodal services, 2011
Table 5.1: Extent to which shippers achieve competitive advantage through multimodal services, 2011
5.2 Multimodal Challenges
5.2.1 Service Quality
5.2.2 Financial Cost
5.2.3 Environmental Sustainability
Figure 5.2: Multimodal ranking of concerns amongst shippers, 2011
Table 5.2: Top three issues regarding the use of multimodal logistics, 2011
5.3 Perceived Shipper Objections
5.3.1 Quality of Service and Communication
5.3.2 Perception of Risk
5.3.3 Financial Cost
5.4 Multimodal Benefits
5.4.1 Logistics Providers’ Perspective
Figure 5.3: Shippers do not appreciate all the benefits of Multimodal Logistics
Table 5.3: Understanding the Contribution of Multimodal Logistics, 2011
5.4.2 Shippers’ Perspective
Supply Chain Efficiency
Service Quality
Environmental Considerations
5.5 Chapter Summary: Key Findings
CHAPTER 6 CUSTOMER SATISFACTION
6.1 Delivering Results via Multimodal Services
6.1.1 A Shipper’s Perspective
Table 6.1: Multimodal logistics Customer Satisfaction, 2011
Figure 6.1: Room for Improvement in Multimodal Logistics Providers, 2011
6.1.2 A Logistics Provider’s Perspective
3PLs: We must do better
Figure 6.2: The quality of multimodal services must improve in Europe, 2011
Table 6.2: Rating the provision of multimodal services in Europe, 2011
6.2 Chapter Summary: Key Findings
CHAPTER 7 FUTURE OUTLOOK
7.1 Shippers’ Supply Chain Challenges
7.1.1 Cost Stability
7.1.2 Service Differentiation
7.2 Addressing Supply Chain Challenges
Figure 7.1: Multimodal services help reduce supply chain costs, 2011
Table 7.1: Addressing supply chain challenges with a multimodal model, 2011
7.3 Improving Multimodal Services
7.3.1 Customer Centricity
7.3.2 Multimodal Capabilities
7.3.3 Multimodal Design
7.4 Promoting Multimodal Logistics
Multimodal Marketing
Collaboration for Customisation
Investing in Infrastructure
Multimodal Security
7.5 Multimodal Growth
Table 7.2: Forecasted Growth of Multimodal Logistics in Europe, 2011-2012
7.5.1 Shippers
Figure 7.2: Share of non-users set to embrace multimodal by the end of 2013
Table 7.3: Assessing future adoption of multimodal services by non-users, 2011
7.5.2 Logistics Providers
Figure 7.3: Share of logistics providers introducing multimodal services by 2012
Table 7.4: Assessing future adoption of multimodal services by logistics providers, 2011
7.6 Chapter Summary: Key Findings
CHAPTER 8 APPENDIX
