Human Resource Outsourcing (HRO): Market Research Report

Date: May 1, 2012
Pages: 735
Price:
US$ 4,500.00
Publisher: Global Industry Analysts, Inc
Report type: Strategic Report
Delivery: E-mail Delivery (PDF)
ID: HC0CC7688A1EN
Leaflet:

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Human Resource Outsourcing (HRO): Market Research Report
This report analyzes the worldwide markets for Human Resource Outsourcing (HRO) in US$ Million by the following Service Segments: Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services, and Other Services. The report provides separate comprehensive analytics for the US, Canada, Europe, Asia-Pacific, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through 2017. Also, a six-year historic analysis is provided for these markets. The report profiles 274 companies including many key and niche players such as Accenture Plc, Adecco S.A, Aon Hewitt LLC, Automatic Data Processing, Inc., Ceridian Corporation, Empower Software Solutions, Inc., Fidelity Management and Research LLC, General Outsourcing Co, Ltd., Genesys, Hewitt Associates, LLC, IBM Global Business Services, Mercer, NorthgateArinso UK Limited, NorthgateArinso, Inc., Paychex, Inc., Pinstripe, Inc., Randstad Holding NV, Talx Corporation, TriCore, Inc., Ultimate Software Group, Inc., Xerox Corporation, and ExcellerateHRO Corporation. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based upon search engine sources in the public domain.
I.INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

Study Reliability and Reporting Limitations
Disclaimers
Data Interpretation & Reporting Level
Quantitative Techniques & Analytics
Product Definitions and Scope of Study
Benefits Administration Services
Payroll Services
Education and Training Services
Recruitment and Staffing Services
Hiring Administration Services
Other Services

II. EXECUTIVE SUMMARY

1.INDUSTRY OVERVIEW

A Primer
A High-Profile Segment
Future Growth Opportunities
Recession & the HRO Industry
Major trends in the HRO Market
Saving Overall Costs
Internationalizing HR Functions
Lowering Risk Levels
Simpler HRO Engagements
Recession Bolsters Offshore Trend
India: The Offshore Hub for HRO Market
Key Growth Propellers
Cost Savings
Technology Developments
Scalability
HR Activity in the Recent Past: A Review
Table 1: Number of HRO Transactions, Worldwide (2003-2008) (includes corresponding Graph/Chart)
Regional Differences in Outsourcing Phenomenon
Globalized Workforce Fosters Shift towards HR Outsourcing
Multi-Process HRO: Favorable Prospects in the Long Run
Table 2: Number of Multi-Process HRO Contracts (2004-2008): Percentage Share Breakdown for Enterprise and Mid-Market Segments (includes corresponding Graph/Chart)
Competitive Landscape
BAO Segment to Flourish in the Future
At a Glance
The A La Carte Approach to Outsourcing
Scrutiny of Existing Contracts for Renewals – On the Rise
Buyers to Adopt a Tighter Focus
Supplier Selection Based on Global Capabilities
Global Sourcing Gains Strength
Growing Popularity of Platform BPO
Shrinking Deal Sizes
Demand for Newer & Innovative Platforms
Trend towards Process Convergence
Bundling of HR Technology Platforms with Processes
Transformation to Services TCO
HRMS: A Competitor for HRO Market
HRO in Small & Mid-Sized Companies
Emergence of Mid-Market
Mid-Market HRO Market to Register Growth
Growing Interest in Recruitment Process Outsourcing
At a Glance
RPO…The Beginning
Comparison with Other Models
Drawbacks of the RPO Model
New Deals in the RPO Sector
Selective Approach Finds Favor
RPO’s Value Proposition: Enabling Buyers to Meet Economic Challenges
The Move Towards Offshoring
RPO Vendor Landscape
Future of Recruitment Outsourcing
PEO Concept Gains Strength
Benefits and Drawbacks of PEO
Challenges in HR Transformation
HR BPO Outsourcing: On the Rise
Outsourcing of Various HR Functions
Payroll – The First Outsourced Service Domain
Benefits Administration: Exhibiting Inevitable Growth for Outsourcing
Strong Growth in Health & Welfare Services
Workforce Management
Consolidation Gathers Pace in HRO Industry

2.MARKET DYNAMICS

HRO – A Major Cost Savings Instrument
Upsurge in Outsourcing of HR Functions
Recession Ups Adoption of Single Process Deals
Companies to Continue to Feeling the Heat of Recession
Focus on Short-term Deals
Fewer Processes in Multi-process HRO Deals
Best-of-the-Breed Concept Gains Strength
Multi-Country Presence of Vendors
Asia-Pacific: Center of Attraction
Talent Acquisition, Effective Alignment of Skills & Processes
Talent Retention: An Equally Important Task
Rising Significance of Analytics
HR Portal: The Latest Trend
Migration to the Cloud
Self-Service: An Option for Mobile Workforce
HRO May Turn Out to be a Sellers Market Eventually!
HR BPO Providers Target Services for Middle Market
Multiple Vendor Relationships Gain Prominence
Right Mix of External and Internal Resources - Key to Competitive Edge
Small Buyer Sector and Emerging HRO Markets Offer Lucrative Opportunities
Rising Sophistication, HR Technology and Internet Spur HRO
HR BPO Revolutionizes HR Profession
Total/Multi Process HRO: Offering a Broader Perspective
End-to-End Services: Rise in HRO
Non-Cost Factors: Major Drivers for Outsourcing Decisions
HR Profession: Changing Career Prospects.
Demographic Changes Support HRO Growth
Offshore Outsourcing: A Second Option
Increasing Multi-Tower Outsourcing Contracts

3.HRO – THE RAPIDLY GROWING BPO SEGMENT

The Need for HR Outsourcing
Evolution of HRO Market: A Glance at the Past

2005 – THE YEAR OF TRANSITION FROM GENERATION 1 TO GENERATION 2

Year 2006 Scenario: Growing Presence of Middle Market
The HRO Process
Benefits of HRO Strategy
The HRO Company
Traditional HR Vendors
Professional Employer Organization
Application Service Providers
Business Process Outsourcing
E-Services
HRO Types
Discrete Services
Multi-Process Services
Total HR Outsourcing
Approaches/Models of Outsourcing
Sole Sourcing – A Model for Increasing Operational Efficiency
One-Stop-Shop for Comprehensive HR Outsourcing
Multi-Source Approach: Reducing Dependence on Single Provider
Benefits of Multi-Sourcing Approach
Challenges Facing Multi-Sourcing Strategy
HCM Options
Major Issues While Outsourcing HR Services
The Statement of Work
Service Levels
Legal Considerations
HR B2B Exchanges
HR Portals
Integrated HR Offering
Full-Service HRO
Full-Service HRO Offers Substantial Value
Labor Arbitrage
Economies of Scale
Cross-Process Synergies
Other Benefits of Full-Service HRO
HRO Service Providers
Benefits Administration Outsourcing
Market Segments
Common Platform
Technology Plays Major Role
Human Resources and Learning
Role of HR in Power Utilities and Energy Industry
Outsourcing Barriers
Employee Brand
Regulators and Unions
Cost/Benefit Tradeoff
Internal Barriers
Conclusion

4.SERVICE OVERVIEW

Introduction
Reasons for Outsourcing HR Services
Outsourced HR Functions
Overview of Major Segments
Benefits Administration Services
Payroll Services
Education and Training Services
Recruitment and Staffing Services
Hiring Administration Services
Other Services
Advantages of HRO
Drawbacks of HRO Services
Growth Drivers
For Client Companies
For Service Providers
Growth Restraints
For Client Companies
For Service Providers
Employees – The Tangible Assets
HR Management – A Critical Task
HRO Comes to the Rescue

5.COMPETITIVE SCENARIO

Competitive Issues in HRO Market

6.SERVICE/PRODUCT INTRODUCTIONS

Isosceles Finance Introduces HRO Services for Small and Mid-Sized Companies
ACS Introduces SyncHROSM HRO Solution
Mercer to Expand Health and Benefits Administration Outsourcing Platform
Wipro Partners with Oracle and Hackett to Launch ‘simPlify’

7.SERVICE/PRODUCT INTRODUCTIONS – A HISTORIC PERSPECTIVE BUILDER

Futurestep Introduces Strategic Recruitment Process Outsourcing Solution
Ceridian Launches HR/Payroll Latitude Solution
Paychex Rolls Out FSA Debit Card
ADP Rolls Out Online Payroll System
Ceridian Introduces E-Learning Service
Paychex Introduces Paychex Accountant Knowledge Center
Paychex, BeneTrac Enhance Integration Payroll and Benefits Solutions
EquaTerra, SAP and ARINSO Introduce OpenDoor HRO
CoAdvantage Unveils Employee Perks Program for HRO/PEO Clients
Ceridian Launches ‘Risk Management Solutions’ for Small Size Firms
Ceridian Launches CPA Client Connection
Ceridian Launches Enhanced Web Based HR/Payroll Solutions
Paychex Launches Paychex COBRA Administration for Small/Mid-Size Business
Pinstripe Unleashes Talent Mindset for Staffing Issues
ADP Introduces EasyPayNet for Easy and Secure Payroll Data Handling
Sage Group Introduces Online Sage Payroll Services
Mercer HR Consulting Unleashes Mercer Retirement Solutions
EquaTerra Launches EQuation HRO
Pinstripe Launches Groundbreaking R2R™ Platform
Paychex Introduces Premier Human Resources
Ceridian Launches Interactive EAP/Work-Life Tool
Ceridian Launches Expanded, Comprehensive Tools
Aon HRO in Combination with Outsource Institute Launches HR Outsourcing Website
Edcor Announces Expansion of its Service Offering
Mobility Services International Launches Partner Channel Program

8.RECENT INDUSTRY ACTIVITY

ADP Acquires SHPS’ Human Resource Solutions Subsidiary
ADP Acquires Ma Foi Consulting Solutions
Randstad Holding Acquires SFN Group
Aon Merges with Hewitt Associates to Form Aon Hewitt
Xerox Acquires ExcellerateHRO
Xerox Acquires ACS
NorthgateArinso Takes Over HR Management Division of Convergys
ADP Acquires OneClickHR
Tatum and Spherion to Merge Operations
Adecco Takes Over MPS Group
Talent2 Acquires Zapper
Talent2 Acquires Sugar International
NorthgateArinso Takes Over Neller
Manpower Acquires COMSYS
Alphastaff Acquires Selective HR Solutions
International Paper and Hewitt Renew HR BPO Deal
TriNet Group Takes Over Gevity
ADP Acquires HRinterax
NorthgateArinso Completes Acquisition of CIAN
CompuPay Takes Over Infinity Payroll
RightThing to Take Over RPO Division of Capital H Group
ADP Acquires Majority Stake in ChinaLink Professional Services
Human Link to Merge HR Operations with HRMSC
Oasis Takes Over National HR Advantage
Ceridian Combines HR Business Teams
Randstad to Sell Dutch HR Services to Raet
ADP Streamline Partners with Business Systems House for Payroll Services
Adecco Forges RPO Agreement with Morgan Stanley
NorthgateArinso to Offer HR Support to AstraZeneca
Infosys and Oracle Join Forces to Introduce Infosys Business Platform for HR
Convergys to Renew Deal with Texas HHSC
MrTed Signs Deal with Exect
Caliber Point Inks Agreement with Oracle to Offer HRO Solutions
SuccessFactors Inks Agreement with EMPO Corporation
Delta Air Lines Extends Agreement with PeopleScout
Quintegra and Mancer Consulting Ink Agreement
BAE Systems Selects AMS to Provide Recruitment Solutions in UK
Mosaic to Employ Ceridian HRO Solutions
CDP Group Chooses Pacnet to Provide Internet Connectivity
Cornerstone OnDemand Enters into Partnership with Talent2
State of Georgia Selects Hewitt Associates for HR Benefit Outsourcing Services

9.STRATEGIC CORPORATE DEVELOPMENTS – A HISTORIC PERSPECTIVE BUILDER

TriNet Group Takes Over LMC Resources
EBS On Line Merges with Ascentis
EBS and RMSCO to Merge
Manpower to Acquire CRI
Kohlberg Kravis Roberts Acquires Northgate Information Solutions
Alexander Mann Takes Over Capital Consulting
Ceridian Acquires Assets of COLT Express Outsourcing
Salary.com Acquires Genesys Software Systems
BPO Management Services Merges with Healthaxis
Whitbread Inks Deal with Ceridian
Hewitt Associates Inks Agreement to Sell Assets of Cyborg Business
Yoh and Syngenta Ink Recruitment Outsourcing Agreement
ARINSO and Scotiabank in Payroll Outsourcing Deal
Workstream, Empagio Terminate Merger Agreement
Vista Equity Partners Acquires Cyborg Worldwide
ACS Pockets Communications Development, Inc.
ADP to Provide HR Services to Sodexo
IBM Inks Contract with Queensland State Government
Randstad to Acquire Vedior
Koosharem Acquires Assets of Resolve Staffing Inc
Scotiabank and ARINSO Sign Payroll Agreement
Barrett Business Services, Inc Acquires First Employment Services, Inc.
Allegis Group Acquires Major Lindsey & Africa LLC
CSI Cos., Inc. Acquires Mark Matta & Associates, Inc.
CompuPay Acquires Key Payroll Online
Manpower Acquires Clarendon Parker Middle East
CBIZ Acquires Select Assets of Computer Payroll Company
CoAdvantage Pockets PlanSource and Nelco
Oasis Outsourcing Takes Over Professional Employer Plans
Arthur J. Gallagher Takes Over RSI
NIB Enters into Agreement with Electronic Documents Centre
CCSC Partners with Core People Resources
Bartech Group Establishes New Divisions to Address HR Outsourcing Functions
Sodexo Chooses ADP Employer Services as HR Business Provider
Hewitt Associates to Acquire RealLife HR
Equifax Acquires TALX Corp.
Vedior NV Acquires Think Resources, Inc.
Thomas Cook Group Inks Outsourcing Agreement with Accenture
Adecco Acquires Tuja Group for €800M
ADP to Provide Payroll System for Schindler Group
Ceridian Bags 8 New Contracts
Convergys Inks Contract with Starbucks
Convergys Inks Agreement with Johnson & Johnson Services, Inc.
ExcellerateHRO Extends Contract with TOTAL
Paychex Forms Strategic Alliance with Taleo
Mercer Human Resource Consulting Changes Name to Mercer
Financial Engines and Mercer HR Services Extend Alliance
NIS Acquisitions to Acquire Northgate Information Solutions PLC
ARINSO to Provide HR System to Cadbury Schweppes
ARINSO and Agilent Technologies Ink Agreement
ARINSO Secures Contract from Philip Morris
Vedior to Acquire GULP
Select Appointments Acquires Interest in Calibre
NIS Acquires ARINSO to form NorthgateArinso
Vedior Acquires Stake in Major Players Ltd
Fidelity National Financial, Thomas H Lee Partners Acquire Ceridian
Paychex Acquires BeneTrac
Kelly Services Acquires Access AG
Mangrove Employer Services Acquires Access1 Source Nevada
TriNet Bags John Parry & Alexander
CPL to Acquire Allied Nurses Agency and Northside Recruitment
Accenture Offers HR Services to Kimberly-Clark
Resolve Staffing Unleashes 6 Offices
Indian IT Firms Outsource Administrative Functions to US Company
United Utilities Divests Vertex for $217M
Ceridian Extends Scottish Operations
Vurv Sets up HRO Center of Excellence
Talent2 International to Launch Operations in Shanghai
SITI Corp Opens Recruiting Base in Hyderabad
IBM Wins HR Service Agreement from American Airlines
Dow Corning Outsources Recruitment Process to Aon Consulting
Ceridian Bags Somerfield’s HR Services Contract
TalentTrack to Provide RPO Services to Tenet Healthcare
Pinstripe Ventures into Health Care Staffing Services
Razorwest Offers RPO Services for NeoSystems Corp.
Summit HR Extends its Operations in India
Hewitt Acquires Adelaide Consulting
ExcellerateHRO Partners with HireRight
Mangrove Acquires BenefitOne
Fujitsu Acquires Stakes in TDS
Accenture Clinches Major Contract from Macquarie Bank of Australia
Oasis Acquires Kelly’s Staff Leasing Business
ACS Resolves Dispute with Delta Airlines
ADP Pockets Outsourced Payroll Services Wing From Intuit
Gevity Pockets HRAmerica
UnicornHRO Acquires BMH, Inc
HR Xcel Clinches Major Contract From DSM
Arinso Acquires OpenHR
TalentFusion Bags Major Contract From Wheelabrator
Xansa Secures Major Contract From Lloyds TSB
Hitachi to Establish HR and Finance Outsourcing Unit
ADP Opens HRO Center in Prague
Fujitsu Services Clinches a BPO Contract from DFP
ARINSO Acquires Lansdowne
Arinso Open New Center in Australia
Hewitt Associates Inaugurates New HRO Center in Poland
Chandler Macleod Acquires MSA
HR XCEL to Offer HRO Services to PJCOMN and Papa John’s Pizza Restaurants
CloverTex Outsources HR Activities to HR XCEL, LLC
ADP Partners with Synovus to Provide COS
SourceMind Bags Additional Contract from the US Bank
CSC Bags BPO and IT Outsourcing Contract from the U.S. Life Insurer
Workscape Expands Benefits Administration Operations
KPN Outsources Salary Administration Services to LogicaCMG
Pearl Group Awards BPO Deal to Diligenta
WM-data AB Bags Electrolux IT Outsourcing Contract
WM-Data Inks Outsourcing Contract With BTJ Group
Smith, Frank & Partners Floats Joint Venture with Roach Howard Smith & Barton
Ma Foi Forays Into Middle-East HR Services Market
Helios HR Purchases HR Advantage
TriNet Inaugurates New Headquarters in Boston
The Castleton Group Teams with Senn Dunn Insurance
Hewitt Initiates Mobility Services in Shanghai
Quest Inc. Outsources HR Activities to CoAdvantage
ClearPoint and Terra Nova Inks Merger Agreement
National PEO Offers HR Outsourcing Services to Restaurant Industry
Convergys Corp. Wins Dupont’s HR Outsourcing Contract
Accenture to Provide HR Outsourcing Services to New Century Financial Corp
PACEL Acquires HR Contracts of Capital Resource Solutions
ADP to Acquire Outsourcing Services and Solutions Provider, Employease
Secova, UltraLink Unify Operations
PACEL to Acquire WWPSV
TWC Group Merges with HR Impact
HALO Technology Holdings Creates HRMS Leader, Empagio
TriNet Purchases Assets of Outsource Group
EquaTerra, TPI Call Off Merger
Accenture Kicks Off Delivery Center in Texas
Accenture, Whirlpool Ink Long Term Pact
Accenture, Unilever Ink Global Outsourcing Deal
CVS/pharmacy Signs Long-Term BTO Contract with IBM
TALX Corp, ADP Ally for Employment & Verification Service
Greenfire International Acquires Intercede
Progressive Employer Services Acquires SEMC
Kenexa Acquires Knowledge Workers Inc
Resolve Staffing Acquire ELS to Form Nation's Top HRO
Nautic Partners Concludes Acquisition of Oasis Outsourcing
IKEA Awards HR Outsourcing Contract to ADP
AlphaStaff Commences HR Operations in Texas
Workstream, ExcellerateHRO Enter Distribution Pact
Hewitt Join Hands with Sun Microsystems to Enable HR BPO Operations
Quintek Expands to Two Additional BPO Markets
ADP, First Data Sign Distribution Pact for Payroll Outsourcing Services
Steria Wins Outsourcing Contract for French Town
Accenture Establishes BPO Delivery Centers in East Europe
Mercer Acquires Pendia Associates AG
HP, Nestle Ink HRO Deal
NASSCOM, CBI Enable Low-Cost BPO Expertise to European SMEs
ARINSO, Vurv Ally for Advanced Talent Management Resource
Nordea Bank, Zalaris Team Up for Payroll Management
Finnish Firms Personec, Tuko Logistics Ink Outsourcing Contract
Northgate Bags Outsourcing Contract from Boots
WM-data Acquires Proffice Service Centers AB
MGI Expands to Europe
Empagio Sets Up Payroll Tax Filing Division
Talent2 International to Invest in Indian HR Firm
Mercer HR Services Inks Partnership Deal for Global Operation Centre
ProLease Adopts New Name, TalentPro
IBM Japan Inks HR Agreement with Sanyo Electric
Convergys Open Branch Office in Dalian
ACS Establishes Human Capital Management Solutions
Accenture, Crestline Join Hands for BPO Services
Convergys Bags SAP's BPO Program Membership
ExcellerateHRO Clinches Major Contract from Bank Of America

7-ELEVEN RENEWS BENEFIT ADMINISTRATION AGREEMENT WITH EXCELLERATEHRO

Accenture Acquires BPO Assets of Savista
ACS Bags HR BPO Contract from GlaxoSmithKline
ACS Takes Over Intellinex
ExcellerateHRO Commences Operations in Des Moines, IA
AHT, Genesys Partner to Improve HR Solutions for Healthcare Industry
Genesys Extends Services for Filing Payroll Tax
Hewitt Bags HR BPO Contract from Catholic Health Initiatives
Avon Partners IBM for HR Business Transformation Outsourcing Services
ACS Sign Pact to Become SAP Implementation & Support Partner for Safety-Kleen
Adecco Group Establishes Adecco Institute
Hewitt Associates Clinches Contract from Centrica
Rhodia Partners IBM, ADP to Strengthen Human Resources Wing
Convergys Bags HR Contract From IHG
Goodyear Extends HRO Contract with ACS
Wink Companies Selects UltiPro Solutions for HR/ Payroll Processing
Glacier Bancorp Upgrades HR/Benefits/Payroll with UltiPro Intersourcing Model
Birmingham Water Works Opts for UltiPro to Streamline HR and Talent Management
Mesa Selects Ultimate Software’s UltiPro for Web-based HR/Payroll Solutions
United Dominion Selects Ultimate Software’s UltiPro Intersourcing Model
Sawyer Realty Holdings Purchases UltiPro Intersourcing Model
Aon Consulting Clinches Multi-Dollar Contract from United Rentals, Inc
PlatformOne Bags Five Major Contracts
The Right Thing Bags RPO Contract From Unisys
PEO Acquires Aegis Group
BBC Grants Major Contract to Capita Plc
Northgate Pockets Engage Technologies
Personec Clinches Major Contract From Oriola
Hewitt Establishes Benefit and Pension Services Team in Budapest
NetFabric Holdings Sets Up Establishment In India
Automatic Data Processing Pockets Taxware, LP
Silver Lake Partners, Blackstone Group to Acquire Northgate
Pinstripe Establishes Healthcare Group for Talent Acquisition/Recruitment Service
Arinso Bags Major Contract from CA, Inc

10.FOCUS ON SELECT GLOBAL PLAYERS

Accenture Plc (Ireland)
Adecco S.A. (Switzerland)
Aon Hewitt LLC (USA)
Automatic Data Processing, Inc. (USA)
Ceridian Corporation (USA)
Empower Software Solutions, Inc. (USA)
Fidelity Management and Research LLC (USA)
General Outsourcing Co, Ltd. (Thailand)
Genesys (USA)
IBM Global Business Services (USA)
Mercer (UK)
NorthgateArinso UK Limited (UK)
NorthgateArinso, Inc. (USA)
Paychex, Inc. (USA)
Pinstripe, Inc. (USA)
Randstad Holding NV (The Netherlands)
Talx Corporation (USA)
TriCore, Inc. (USA)
Ultimate Software Group, Inc. (USA)
Xerox Corporation (USA)
ExcellerateHRO Corporation (USA)

11.GLOBAL MARKET PERSPECTIVE

Table 3: World Recent Past, Current and Future Analysis for Human Resource Outsourcing by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart)
Table 4: World Historic Review for Human Resource Outsourcing by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart)
Table 5: World 15-Year Perspective for Human Resource Outsourcing by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe, Asia-Pacific and Rest of World Markets for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart)
Table 6: World Recent Past, Current and Future Analysis for Benefits Administration Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart)
Table 7: World Historic Review for Benefits Administration Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart)
Table 8: World 15-Year Perspective for Benefits Administration Services by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe, Asia-Pacific and Rest of World Markets for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart)
Table 9: World Recent Past, Current and Future Analysis for Payroll Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart)
Table 10: World Historic Review for Payroll Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart)
Table 11: World 15-Year Perspective for Payroll Services by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe, Asia-Pacific and Rest of World Markets for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart)
Table 12: World Recent Past, Current and Future Analysis for Education and Training Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart)
Table 13: World Historic Review for Education and Training Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart)
Table 14: World 15-Year Perspective for Education and Training Services by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe, Asia-Pacific and Rest of World Markets for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart)
Table 15: World Recent Past, Current and Future Analysis for Recruitment and Staffing Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart)
Table 16: World Historic Review for Recruitment and Staffing Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart)
Table 17: World 15-Year Perspective for Recruitment and Staffing Services by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe, Asia and Rest of World Markets for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart)
Table 18: World Recent Past, Current and Future Analysis for Hiring Administration Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart)
Table 19: World Historic Review for Hiring Administration Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart)
Table 20: World 15-Year Perspective for Hiring Administration Services by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe, Asia-Pacific and Rest of World Markets for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart)
Table 21: World Recent Past, Current and Future Analysis for Other Human Resource Outsourcing Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart)
Table 22: World Historic Review for Other Human Resource Outsourcing Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart)
Table 23: World 15-Year Perspective for Other Human Resource Outsourcing Services by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe, Asia-Pacific and Rest of World Markets for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart)

III. MARKET

1.THE UNITED STATES

A. Market Analysis
Impact of Recession
Uncertain Economy: A Time for Negotiating Deals
Outsourcing of Individual HR Processes
End-to-End HRO BPO Services
Sustaining Profitability – The Primary Focus Area
Indian IT Outsourcers – A Way Out for Clients Seeking HR BPO Services
US Employers Opt for Selective Outsourcing
HR BPO - Transforming the HR Function
Middle-Market Companies – Lethargic to Implement HCM
Mid-Market Companies – Driving RPO Services
Small Businesses Prefer PEOs for HR Outsourcing
Competitive Landscape
Consulting Community
HRO: Role of HR Manager
Table 24: Major Outsourcing Activities in the US (includes corresponding Graph/Chart)
B. Market Analytics
Table 25: US Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart)
Table 26: US Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart)
Table 27: US 15-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2011 and 2017(includes corresponding Graph/Chart)

2.CANADA

A. Market Analysis
HR Outsourcing: On an Upswing
B. Market Analytics
Table 28: Canadian Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart)
Table 29: Canadian Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart)
Table 30: Canadian 15-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart)

3.EUROPE

A. Market Analysis
A Glimpse of European BPO Market
HR Outsourcing: A Growing Market
Multi-Process HRO Initiatives in Europe
Near-Shore Service Delivery – A Key Consideration in Europe
RPO Market in Europe
B. Market Analytics
Table 31: European Recent Past, Current and Future Analysis for Human Resource Outsourcing by Geographic Region – France, Germany, Italy, UK and Rest of Europe Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart)
Table 32: European Historic Review for Human Resource Outsourcing by Geographic Region – France, Germany, Italy, UK and Rest of Europe Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart)
Table 33: European 15-Year Perspective for Human Resource Outsourcing by Geographic Region – Percentage Breakdown of Revenues for France, Germany, Italy, UK and Rest of Europe for the Years 2003, 2011 and 2017(includes corresponding Graph/Chart)
Table 34: European Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart)
Table 35: European Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for Years 2003 through 2008 (includes corresponding Graph/Chart)
Table 36: European 15-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart)

3A.FRANCE

Market Analytics
Table 37: French Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart)
Table 38: French Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart)
Table 39: French 15-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart)

3B.GERMANY

Market Analytics
Table 40: German Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart)
Table 41: German Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart)
Table 42: German 15-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2011 and 2017(includes corresponding Graph/Chart)

3C.ITALY

Market Analytics
Table 43: Italian Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart)
Table 44: Italian Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart)
Table 45: Italian 15-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart)

3D.THE UNITED KINGDOM

A. Market Analysis
HR Outsourcing Market: On Road to Recovery
Rising Demand for HRO Services from Public Sector
B. Market Analytics
Table 46: UK Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart)
Table 47: UK Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart)
Table 48: UK 15-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart)

3E.REST OF EUROPE

Market Analytics
Table 49: Rest of Europe Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart)
Table 50: Rest of Europe Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart)
Table 51: Rest of Europe 15-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart)

4.ASIA-PACIFIC

A. Market Analysis
An Overview of HRO Market in Asia
HRO Providers Target Mid-Market Segment
Challenges for Companies Adopting HRO in India and China
India
Vast Outsourcing Opportunities
Indian RPO Industry Holds Promise
Depreciating Rupee: Boon or Bane?
China
Government Initiatives & Policies Boost Prospects
Multinationals Wield Significant Influence
Table 52: Chinese HRO Market by Region (2010): Percentage Share Breakdown for Shanghai, Beijing, Guangdong, and Others (includes corresponding Graph/Chart)
Table 53: Market Share of Leading Players in the Chinese HRO Market (2010) (includes corresponding Graph/Chart)
Thailand
Japan
B. Market Analytics
Table 54: Asia-Pacific Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart)
Table 55: Asia-Pacific Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart)
Table 56: Asia-Pacific 15-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart)

5.REST OF WORLD

Market Analytics
Table 57: Rest of World Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart)
Table 58: Rest of World Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart)
Table 59: Rest of World 15-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Markets for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart)

IV. COMPETITIVE LANDSCAPE

Total Companies Profiled: 274 (including Divisions/Subsidiaries - 301)
The United States (211)
Canada (6)
Japan (6)
Europe (40)
- France (2)
- Germany (2)
- The United Kingdom (27)
- Rest of Europe (9)
Asia-Pacific (Excluding Japan) (38)
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