Global Service Quality Management Market Research Report 2017

January 2017 | 120 pages | ID: G8E6DC1A7FFEN
QYResearch

Abstracts

Notes:

Production, means the output of Service Quality Management

Revenue, means the sales value of Service Quality Management

This report studies Service Quality Management in Global market, especially in North America, Europe, China, Japan, Southeast Asia and India, focuses on top manufacturers in global market, with capacity, production, price, revenue and market share for each manufacturer, covering

• Adobe Systems
• Amdocs
• Alcate-Lucent
• Cisco
• Egain Corporation
• Ericsson
• Hp
• Ibm
• Oracle

Market Segment by Regions, this report splits Global into several key Regions, with production, consumption, revenue, market share and growth rate of Service Quality Management in these regions, from 2011 to 2021 (forecast), like

• North America
• Europe
• China
• Japan
• Southeast Asia
• India

Split by product type, with production, revenue, price, market share and growth rate of each type, can be divided into

• Web Analytics
• Text Analytics
• Speech Analytics

Split by application, this report focuses on consumption, market share and growth rate of Service Quality Management in each application, can be divided into

• Company Website
• Branch/Store
• Web
• Call Center
• Mobile
• Social Media

Contents

Global Service Quality Management Market Research Report 2017

1 SERVICE QUALITY MANAGEMENT MARKET OVERVIEW

1.1 Product Overview and Scope of Service Quality Management
1.2 Service Quality Management Segment by Type
  1.2.1 Global Production Market Share of Service Quality Management by Type in 2015
  1.2.2 Web Analytics
  1.2.3 Text Analytics
  1.2.4 Speech Analytics
1.3 Service Quality Management Segment by Application
  1.3.1 Service Quality Management Consumption Market Share by Application in 2015
  1.3.2 Company Website
  1.3.3 Branch/Store
  1.3.4 Web
  1.3.5 Call Center
  1.3.6 Mobile
  1.3.7 Social Media
1.4 Service Quality Management Market by Region
  1.4.1 North America Status and Prospect (2012-2022)
  1.4.2 Europe Status and Prospect (2012-2022)
  1.4.3 China Status and Prospect (2012-2022)
  1.4.4 Japan Status and Prospect (2012-2022)
  1.4.5 Southeast Asia Status and Prospect (2012-2022)
  1.4.6 India Status and Prospect (2012-2022)
1.5 Global Market Size (Value) of Service Quality Management (2012-2022)

2 GLOBAL SERVICE QUALITY MANAGEMENT MARKET COMPETITION BY MANUFACTURERS

2.1 Global Service Quality Management Production and Share by Manufacturers (2015 and 2016)
2.2 Global Service Quality Management Revenue and Share by Manufacturers (2015 and 2016)
2.3 Global Service Quality Management Average Price by Manufacturers (2015 and 2016)
2.4 Manufacturers Service Quality Management Manufacturing Base Distribution, Sales Area and Product Type
2.5 Service Quality Management Market Competitive Situation and Trends
  2.5.1 Service Quality Management Market Concentration Rate
  2.5.2 Service Quality Management Market Share of Top 3 and Top 5 Manufacturers
  2.5.3 Mergers & Acquisitions, Expansion

3 GLOBAL SERVICE QUALITY MANAGEMENT PRODUCTION, REVENUE (VALUE) BY REGION (2012-2017)

3.1 Global Service Quality Management Production and Market Share by Region (2012-2017)
3.2 Global Service Quality Management Revenue (Value) and Market Share by Region (2012-2017)
3.3 Global Service Quality Management Production, Revenue, Price and Gross Margin (2012-2017)
3.4 North America Service Quality Management Production, Revenue, Price and Gross Margin (2012-2017)
3.5 Europe Service Quality Management Production, Revenue, Price and Gross Margin (2012-2017)
3.6 China Service Quality Management Production, Revenue, Price and Gross Margin (2012-2017)
3.7 Japan Service Quality Management Production, Revenue, Price and Gross Margin (2012-2017)
3.8 Southeast Asia Service Quality Management Production, Revenue, Price and Gross Margin (2012-2017)
3.9 India Service Quality Management Production, Revenue, Price and Gross Margin (2012-2017)

4 GLOBAL SERVICE QUALITY MANAGEMENT SUPPLY (PRODUCTION), CONSUMPTION, EXPORT, IMPORT BY REGIONS (2012-2017)

4.1 Global Service Quality Management Consumption by Regions (2012-2017)
4.2 North America Service Quality Management Production, Consumption, Export, Import (2012-2017)
4.3 Europe Service Quality Management Production, Consumption, Export, Import (2012-2017)
4.4 China Service Quality Management Production, Consumption, Export, Import (2012-2017)
4.5 Japan Service Quality Management Production, Consumption, Export, Import (2012-2017)
4.6 Southeast Asia Service Quality Management Production, Consumption, Export, Import (2012-2017)
4.7 India Service Quality Management Production, Consumption, Export, Import (2012-2017)

5 GLOBAL SERVICE QUALITY MANAGEMENT PRODUCTION, REVENUE (VALUE), PRICE TREND BY TYPE

5.1 Global Service Quality Management Production and Market Share by Type (2012-2017)
5.2 Global Service Quality Management Revenue and Market Share by Type (2012-2017)
5.3 Global Service Quality Management Price by Type (2012-2017)
5.4 Global Service Quality Management Production Growth by Type (2012-2017)

6 GLOBAL SERVICE QUALITY MANAGEMENT MARKET ANALYSIS BY APPLICATION

6.1 Global Service Quality Management Consumption and Market Share by Application (2012-2017)
6.2 Global Service Quality Management Consumption Growth Rate by Application (2012-2017)
6.3 Market Drivers and Opportunities
  6.3.1 Potential Applications
  6.3.2 Emerging Markets/Countries

7 GLOBAL SERVICE QUALITY MANAGEMENT MANUFACTURERS PROFILES/ANALYSIS

7.1 Adobe Systems
  7.1.1 Company Basic Information, Manufacturing Base and Its Competitors
  7.1.2 Service Quality Management Product Type, Application and Specification
    7.1.2.1 Web Analytics
    7.1.2.2 Text Analytics
  7.1.3 Adobe Systems Service Quality Management Production, Revenue, Price and Gross Margin (2015 and 2016)
  7.1.4 Main Business/Business Overview
7.2 Amdocs
  7.2.1 Company Basic Information, Manufacturing Base and Its Competitors
  7.2.2 Service Quality Management Product Type, Application and Specification
    7.2.2.1 Web Analytics
    7.2.2.2 Text Analytics
  7.2.3 Amdocs Service Quality Management Production, Revenue, Price and Gross Margin (2015 and 2016)
  7.2.4 Main Business/Business Overview
7.3 Alcate-Lucent
  7.3.1 Company Basic Information, Manufacturing Base and Its Competitors
  7.3.2 Service Quality Management Product Type, Application and Specification
    7.3.2.1 Web Analytics
    7.3.2.2 Text Analytics
  7.3.3 Alcate-Lucent Service Quality Management Production, Revenue, Price and Gross Margin (2015 and 2016)
  7.3.4 Main Business/Business Overview
7.4 Cisco
  7.4.1 Company Basic Information, Manufacturing Base and Its Competitors
  7.4.2 Service Quality Management Product Type, Application and Specification
    7.4.2.1 Web Analytics
    7.4.2.2 Text Analytics
  7.4.3 Cisco Service Quality Management Production, Revenue, Price and Gross Margin (2015 and 2016)
  7.4.4 Main Business/Business Overview
7.5 Egain Corporation
  7.5.1 Company Basic Information, Manufacturing Base and Its Competitors
  7.5.2 Service Quality Management Product Type, Application and Specification
    7.5.2.1 Web Analytics
    7.5.2.2 Text Analytics
  7.5.3 Egain Corporation Service Quality Management Production, Revenue, Price and Gross Margin (2015 and 2016)
  7.5.4 Main Business/Business Overview
7.6 Ericsson
  7.6.1 Company Basic Information, Manufacturing Base and Its Competitors
  7.6.2 Service Quality Management Product Type, Application and Specification
    7.6.2.1 Web Analytics
    7.6.2.2 Text Analytics
  7.6.3 Ericsson Service Quality Management Production, Revenue, Price and Gross Margin (2015 and 2016)
  7.6.4 Main Business/Business Overview
7.7 Hp
  7.7.1 Company Basic Information, Manufacturing Base and Its Competitors
  7.7.2 Service Quality Management Product Type, Application and Specification
    7.7.2.1 Web Analytics
    7.7.2.2 Text Analytics
  7.7.3 Hp Service Quality Management Production, Revenue, Price and Gross Margin (2015 and 2016)
  7.7.4 Main Business/Business Overview
7.8 Ibm
  7.8.1 Company Basic Information, Manufacturing Base and Its Competitors
  7.8.2 Service Quality Management Product Type, Application and Specification
    7.8.2.1 Web Analytics
    7.8.2.2 Text Analytics
  7.8.3 Ibm Service Quality Management Production, Revenue, Price and Gross Margin (2015 and 2016)
  7.8.4 Main Business/Business Overview
7.9 Oracle
  7.9.1 Company Basic Information, Manufacturing Base and Its Competitors
  7.9.2 Service Quality Management Product Type, Application and Specification
    7.9.2.1 Web Analytics
    7.9.2.2 Text Analytics
  7.9.3 Oracle Service Quality Management Production, Revenue, Price and Gross Margin (2015 and 2016)
  7.9.4 Main Business/Business Overview

8 SERVICE QUALITY MANAGEMENT MANUFACTURING COST ANALYSIS

8.1 Service Quality Management Key Raw Materials Analysis
  8.1.1 Key Raw Materials
  8.1.2 Price Trend of Key Raw Materials
  8.1.3 Key Suppliers of Raw Materials
  8.1.4 Market Concentration Rate of Raw Materials
8.2 Proportion of Manufacturing Cost Structure
  8.2.1 Raw Materials
  8.2.2 Labor Cost
  8.2.3 Manufacturing Expenses
8.3 Manufacturing Process Analysis of Service Quality Management

9 INDUSTRIAL CHAIN, SOURCING STRATEGY AND DOWNSTREAM BUYERS

9.1 Service Quality Management Industrial Chain Analysis
9.2 Upstream Raw Materials Sourcing
9.3 Raw Materials Sources of Service Quality Management Major Manufacturers in 2015
9.4 Downstream Buyers

10 MARKETING STRATEGY ANALYSIS, DISTRIBUTORS/TRADERS

10.1 Marketing Channel
  10.1.1 Direct Marketing
  10.1.2 Indirect Marketing
  10.1.3 Marketing Channel Development Trend
10.2 Market Positioning
  10.2.1 Pricing Strategy
  10.2.2 Brand Strategy
  10.2.3 Target Client
10.3 Distributors/Traders List

11 MARKET EFFECT FACTORS ANALYSIS

11.1 Technology Progress/Risk
  11.1.1 Substitutes Threat
  11.1.2 Technology Progress in Related Industry
11.2 Consumer Needs/Customer Preference Change
11.3 Economic/Political Environmental Change

12 GLOBAL SERVICE QUALITY MANAGEMENT MARKET FORECAST (2017-2022)

12.1 Global Service Quality Management Production, Revenue and Price Forecast (2017-2022)
  12.1.1 Global Service Quality Management Production and Growth Rate Forecast (2017-2022)
  12.1.2 Global Service Quality Management Revenue and Growth Rate Forecast (2017-2022)
  12.1.3 Global Service Quality Management Price and Trend Forecast (2017-2022)
12.2 Global Service Quality Management Production, Consumption, Import and Export Forecast by Regions (2017-2022)
  12.2.1 North America Service Quality Management Production, Revenue, Consumption, Export and Import Forecast (2017-2022)
  12.2.2 Europe Service Quality Management Production, Revenue, Consumption, Export and Import Forecast (2017-2022)
  12.2.3 China Service Quality Management Production, Revenue, Consumption, Export and Import Forecast (2017-2022)
  12.2.4 Japan Service Quality Management Production, Revenue, Consumption, Export and Import Forecast (2017-2022)
  12.2.5 Southeast Asia Service Quality Management Production, Revenue, Consumption, Export and Import Forecast (2017-2022)
  12.2.6 India Service Quality Management Production, Revenue, Consumption, Export and Import Forecast (2017-2022)
12.3 Global Service Quality Management Production, Revenue and Price Forecast by Type (2017-2022)
12.4 Global Service Quality Management Consumption Forecast by Application (2017-2022)

13 RESEARCH FINDINGS AND CONCLUSION

14 APPENDIX

Methodology
Analyst Introduction
Data Source

The report requires updating with new data and is sent in 2-3 business days after order is placed.

List Of Tables

LIST OF TABLES AND FIGURES

Figure Picture of Service Quality Management
Figure Global Production Market Share of Service Quality Management by Type in 2015
Figure Product Picture of Web Analytics
Table Major Manufacturers of Web Analytics
Figure Product Picture of Text Analytics
Table Major Manufacturers of Text Analytics
Figure Product Picture of Speech Analytics
Table Major Manufacturers of Speech Analytics
Table Service Quality Management Consumption Market Share by Application in 2015
Figure Company Website Examples
Figure Branch/Store Examples
Figure Web Examples
Figure Call Center Examples
Figure Mobile Examples
Figure Social Media Examples
Figure North America Service Quality Management Revenue (Million USD) and Growth Rate (2012-2022)
Figure Europe Service Quality Management Revenue (Million USD) and Growth Rate (2012-2022)
Figure China Service Quality Management Revenue (Million USD) and Growth Rate (2012-2022)
Figure Japan Service Quality Management Revenue (Million USD) and Growth Rate (2012-2022)
Figure Southeast Asia Service Quality Management Revenue (Million USD) and Growth Rate (2012-2022)
Figure India Service Quality Management Revenue (Million USD) and Growth Rate (2012-2022)
Figure Global Service Quality Management Revenue (Million UDS) and Growth Rate (2012-2022)
Table Global Service Quality Management Production of Key Manufacturers (2015 and 2016)
Table Global Service Quality Management Production Share by Manufacturers (2015 and 2016)
Figure 2015 Service Quality Management Production Share by Manufacturers
Figure 2016 Service Quality Management Production Share by Manufacturers
Table Global Service Quality Management Revenue (Million USD) by Manufacturers (2015 and 2016)
Table Global Service Quality Management Revenue Share by Manufacturers (2015 and 2016)
Table 2015 Global Service Quality Management Revenue Share by Manufacturers
Table 2016 Global Service Quality Management Revenue Share by Manufacturers
Table Global Market Service Quality Management Average Price of Key Manufacturers (2015 and 2016)
Figure Global Market Service Quality Management Average Price of Key Manufacturers in 2015
Table Manufacturers Service Quality Management Manufacturing Base Distribution and Sales Area
Table Manufacturers Service Quality Management Product Type
Figure Service Quality Management Market Share of Top 3 Manufacturers
Figure Service Quality Management Market Share of Top 5 Manufacturers
Table Global Service Quality Management Production by Regions (2012-2017)
Figure Global Service Quality Management Production and Market Share by Regions (2012-2017)
Figure Global Service Quality Management Production Market Share by Regions (2012-2017)
Figure 2015 Global Service Quality Management Production Market Share by Regions
Table Global Service Quality Management Revenue by Regions (2012-2017)
Table Global Service Quality Management Revenue Market Share by Regions (2012-2017)
Table 2015 Global Service Quality Management Revenue Market Share by Regions
Table Global Service Quality Management Production, Revenue, Price and Gross Margin (2012-2017)
Table North America Service Quality Management Production, Revenue, Price and Gross Margin (2012-2017)
Table Europe Service Quality Management Production, Revenue, Price and Gross Margin (2012-2017)
Table China Service Quality Management Production, Revenue, Price and Gross Margin (2012-2017)
Table Japan Service Quality Management Production, Revenue, Price and Gross Margin (2012-2017)
Table Southeast Asia Service Quality Management Production, Revenue, Price and Gross Margin (2012-2017)
Table India Service Quality Management Production, Revenue, Price and Gross Margin (2012-2017)
Table Global Service Quality Management Consumption Market by Regions (2012-2017)
Table Global Service Quality Management Consumption Market Share by Regions (2012-2017)
Figure Global Service Quality Management Consumption Market Share by Regions (2012-2017)
Figure 2015 Global Service Quality Management Consumption Market Share by Regions
Table North America Service Quality Management Production, Consumption, Import & Export (2012-2017)
Table Europe Service Quality Management Production, Consumption, Import & Export (2012-2017)
Table China Service Quality Management Production, Consumption, Import & Export (2012-2017)
Table Japan Service Quality Management Production, Consumption, Import & Export (2012-2017)
Table Southeast Asia Service Quality Management Production, Consumption, Import & Export (2012-2017)
Table India Service Quality Management Production, Consumption, Import & Export (2012-2017)
Table Global Service Quality Management Production by Type (2012-2017)
Table Global Service Quality Management Production Share by Type (2012-2017)
Figure Production Market Share of Service Quality Management by Type (2012-2017)
Figure 2015 Production Market Share of Service Quality Management by Type
Table Global Service Quality Management Revenue by Type (2012-2017)
Table Global Service Quality Management Revenue Share by Type (2012-2017)
Figure Production Revenue Share of Service Quality Management by Type (2012-2017)
Figure 2015 Revenue Market Share of Service Quality Management by Type
Table Global Service Quality Management Price by Type (2012-2017)
Figure Global Service Quality Management Production Growth by Type (2012-2017)
Table Global Service Quality Management Consumption by Application (2012-2017)
Table Global Service Quality Management Consumption Market Share by Application (2012-2017)
Figure Global Service Quality Management Consumption Market Share by Application in 2015
Table Global Service Quality Management Consumption Growth Rate by Application (2012-2017)
Figure Global Service Quality Management Consumption Growth Rate by Application (2012-2017)
Table Adobe Systems Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Adobe Systems Service Quality Management Production, Revenue, Price and Gross Margin (2015 and 2016)
Figure Adobe Systems Service Quality Management Market Share (2015 and 2016)
Table Amdocs Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Amdocs Service Quality Management Production, Revenue, Price and Gross Margin (2015 and 2016)
Figure Amdocs Service Quality Management Market Share (2015 and 2016)
Table Alcate-Lucent Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Alcate-Lucent Service Quality Management Production, Revenue, Price and Gross Margin (2015 and 2016)
Figure Alcate-Lucent Service Quality Management Market Share (2015 and 2016)
Table Cisco Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Cisco Service Quality Management Production, Revenue, Price and Gross Margin (2015 and 2016)
Figure Cisco Service Quality Management Market Share (2015 and 2016)
Table Egain Corporation Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Egain Corporation Service Quality Management Production, Revenue, Price and Gross Margin (2015 and 2016)
Figure Egain Corporation Service Quality Management Market Share (2015 and 2016)
Table Ericsson Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Ericsson Service Quality Management Production, Revenue, Price and Gross Margin (2015 and 2016)
Figure Ericsson Service Quality Management Market Share (2015 and 2016)
Table Hp Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Hp Service Quality Management Production, Revenue, Price and Gross Margin (2015 and 2016)
Figure Hp Service Quality Management Market Share (2015 and 2016)
Table Ibm Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Ibm Service Quality Management Production, Revenue, Price and Gross Margin (2015 and 2016)
Figure Ibm Service Quality Management Market Share (2015 and 2016)
Table Oracle Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Oracle Service Quality Management Production, Revenue, Price and Gross Margin (2015 and 2016)
Figure Oracle Service Quality Management Market Share (2015 and 2016)
Table Production Base and Market Concentration Rate of Raw Material
Figure Price Trend of Key Raw Materials
Table Key Suppliers of Raw Materials
Figure Manufacturing Cost Structure of Service Quality Management
Figure Manufacturing Process Analysis of Service Quality Management
Figure Service Quality Management Industrial Chain Analysis
Table Raw Materials Sources of Service Quality Management Major Manufacturers in 2015
Table Major Buyers of Service Quality Management
Table Distributors/Traders List
Figure Global Service Quality Management Production and Growth Rate Forecast (2017-2022)
Figure Global Service Quality Management Revenue and Growth Rate Forecast (2017-2022)
Figure Global Service Quality Management Price and Trend Forecast (2017-2022)
Table Global Service Quality Management Production Forecast by Regions (2017-2022)
Table Global Service Quality Management Consumption Forecast by Regions (2017-2022)
Figure North America Service Quality Management Production, Revenue and Growth Rate Forecast (2017-2022)
Table North America Service Quality Management Production, Consumption, Export and Import Forecast (2017-2022)
Figure Europe Service Quality Management Production, Revenue and Growth Rate Forecast (2017-2022)
Table Europe Service Quality Management Production, Consumption, Export and Import Forecast (2017-2022)
Figure China Service Quality Management Production, Revenue and Growth Rate Forecast (2017-2022)
Table China Service Quality Management Production, Consumption, Export and Import Forecast (2017-2022)
Figure Japan Service Quality Management Production, Revenue and Growth Rate Forecast (2017-2022)
Table Japan Service Quality Management Production, Consumption, Export and Import Forecast (2017-2022)
Figure Southeast Asia Service Quality Management Production, Revenue and Growth Rate Forecast (2017-2022)
Table Southeast Asia Service Quality Management Production, Consumption, Export and Import Forecast (2017-2022)
Figure India Service Quality Management Production, Revenue and Growth Rate Forecast (2017-2022)
Table India Service Quality Management Production, Consumption, Export and Import Forecast (2017-2022)
Table Global Service Quality Management Production Forecast by Type (2017-2022)
Table Global Service Quality Management Revenue Forecast by Type (2017-2022)
Table Global Service Quality Management Price Forecast by Type (2017-2022)
Table Global Service Quality Management Consumption Forecast by Application (2017-2022)