Global Front Office BPO Services Market Size study, by Type (Customer, Management, Service, Document Management Service), by Application (BFSI, Manufacturing, Healthcare & Pharmaceutical, Retail & Consumer Goods, IT & Telecommunication, Aerospace & Defense, Others) and Regional Forecasts 2018-2025

March 2019 | 200 pages | ID: G47F6A46E76EN
Bizwit Research & Consulting LLP

Abstracts

Global Front Office BPO Services Market to reach USD XX billion by 2025.

Global Front Office BPO Services Market valued approximately USD XX billion in 2017 is anticipated to grow with a healthy growth rate of more than XX% over the forecast period 2018-2025. The Front Office BPO Services Market is continuously growing across the world over the coming years. Business Process Outsourcing (BPO) enables industries in outsourcing their responsibilities or operations of a process to third-party service providers. The front office BPO services are services related to customer interactions such as inbound or outbound sales, help desks, customer service centers, and telemarketing. The front office BPO services also include document management services such as accounting and finance. Rapid economic growth and surging revenue from customer relations management, human resources, finance & accounting and insurance are the substantial drivers of the market across the globe. Moreover, digitization of the customer touch-points and rising emphasis on non-voice contact center channels which are likely to creating numerous opportunity in the near future. Additionally, outsourcers provide numerous competitive advantages such as digital channel management capabilities and data protection provisions, while aiming to tap into new business which is also boosting the growth rate of the Front Office BPO service market. However, outsourcing is considered to be unfavorable among decision makers is the restraining factors of the market during the forecast period.

The regional analysis of Global Front Office BPO Services Market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is the leading/significant region across the world in terms of market share owing to digitalizing channel management capabilities and emergence of data protection provisions for outsourcers in the region. Europe is estimated to grow at higher rate in the global Front Office BPO Services market over the upcoming years. Asia-Pacific is also anticipated to exhibit higher growth rate / CAGR over the forecast period 2018-2025.

The major market player included in this report are:

• Xerox
• HP
• Convergys
• Sitel
• IBM
• Williams Lea
• Ricoh
• Atento
• Alliance Data Systems
• Teletech

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Type:

• Customer Management Service
• Document Management Service

By Application:

• BFSI
• Manufacturing
• Healthcare & Pharmaceutical
• Retail & Consumer Goods
• IT & Telecommunication
• Aerospace & Defense
• Others

By Regions:

• North America
• U.S.
• Canada
• Europe
• UK
• Germany
• Asia Pacific
• China
• India
• Japan
• Latin America
• Brazil
• Mexico
• Rest of the World

Furthermore, years considered for the study are as follows:

• Historical year – 2015, 2016
• Base year – 2017
• Forecast period – 2018 to 2025

Target Audience of the Global Front Office BPO Services Market in Market Study:

• Key Consulting Companies & Advisors
• Large, medium-sized, and small enterprises
• Venture capitalists
• Value-Added Resellers (VARs)
• Third-party knowledge providers
• Investment bankers
• Investors

Contents

CHAPTER 1. EXECUTIVE SUMMARY

1.1. Market Snapshot
1.2. Key Trends
1.3. Global & Segmental Market Estimates & Forecasts, 2015-2025 (USD Billion)
  1.3.1. Front Office BPO Services Market, by Type, 2015-2025 (USD Billion)
  1.3.2. Front Office BPO Services Market, by Application, 2015-2025 (USD Billion)
  1.3.3. Front Office BPO Services Market, by Region, 2015-2025 (USD Billion)
1.4. Estimation Methodology
1.5. Research Assumption

CHAPTER 2. FRONT OFFICE BPO SERVICES MARKET DEFINITION AND SCOPE

2.1. Objective of the Study
2.2. Market Definition & Scope
  2.2.1. Industry Evolution
  2.2.2. Scope of the Study
2.3. Years Considered for the Study
2.4. Currency Conversion Rates

CHAPTER 3. FRONT OFFICE BPO SERVICES MARKET DYNAMICS

3.1. See Saw Analysis
  3.1.1. Market Drivers
  3.1.2. Market Challenges
  3.1.3. Market Opportunities

CHAPTER 4. FRONT OFFICE BPO SERVICES MARKET INDUSTRY ANALYSIS

4.1. Porter’s 5 Force Model
  4.1.1. Bargaining Power of Buyers
  4.1.2. Bargaining Power of Suppliers
  4.1.3. Threat of New Entrants
  4.1.4. Threat of Substitutes
  4.1.5. Competitive Rivalry
  4.1.6. Futuristic Approach to Porter’s 5 Force Model
4.2. PEST Analysis
  4.2.1. Political Scenario
  4.2.2. Economic Scenario
  4.2.3. Social Scenario
  4.2.4. Technological Scenario
4.3. Value Chain Analysis
  4.3.1. Supplier
  4.3.2. Manufacturers/Service Provider
  4.3.3. Distributors
  4.3.4. Applications
4.4. Key Buying Criteria
4.5. Regulatory Framework
4.6. Cost Structure Analysis
  4.6.1. Raw Material Cost Analysis
  4.6.2. Manufacturing Cost Analysis
  4.6.3. Labour Cost Analysis
4.7. Investment Vs Adoption Scenario
4.8. Analyst Recommendation & Conclusion

CHAPTER 5. FRONT OFFICE BPO SERVICES MARKET, BY TYPE

5.1. Market Snapshot
5.2. Market Performance - Potential Model
5.3. Key Market Players
5.4. Front Office BPO Services Market, Sub Segment Analysis
  5.4.1. Customer Management Service
    5.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    5.4.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
  5.4.2. Document Management Service
    5.4.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    5.4.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

CHAPTER 6. FRONT OFFICE BPO SERVICES MARKET, BY APPLICATION

6.1. Market Snapshot
6.2. Market Performance - Potential Model
6.3. Key Market Players
6.4. Front Office BPO Services Market, Sub Segment Analysis
  6.4.1. BFSI
    6.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    6.4.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
  6.4.2. Manufacturing
    6.4.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    6.4.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
  6.4.3. Healthcare & Pharmaceuticals
    6.4.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    6.4.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
  6.4.4. Retail & Consumer Goods
    6.4.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    6.4.4.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
  6.4.5. IT & Telecommunication
    6.4.5.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    6.4.5.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
  6.4.6. Aerospace & Defense
    6.4.6.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    6.4.6.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
  6.4.7. Others
    6.4.7.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    6.4.7.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

CHAPTER 7. FRONT OFFICE BPO SERVICES MARKET, BY REGIONAL ANALYSIS

7.1. Front Office BPO Services Market, Regional Market Snapshot (2015-2025)
7.2. North America Front Office BPO Services Market Snapshot
  7.2.1. U.S.
    7.2.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.2.1.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.2.1.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
  7.2.2. Canada
    7.2.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.2.2.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.2.2.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
7.3. Europe Front Office BPO Services Market Snapshot
  7.3.1. U.K.
    7.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.3.1.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.3.1.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
  7.3.2. Germany
    7.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.3.2.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.3.2.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
  7.3.3. France
    7.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.3.3.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.3.3.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
  7.3.4. Rest of Europe
    7.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.3.4.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.3.4.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
7.4. Asia Front Office BPO Services Market Snapshot
  7.4.1. China
    7.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.4.1.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.4.1.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
  7.4.2. India
    7.4.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.4.2.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.4.2.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
  7.4.3. Japan
    7.4.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.4.3.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.4.3.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
  7.4.4. Rest of Asia Pacific
    7.4.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.4.4.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.4.4.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
7.5. Latin America Front Office BPO Services Market Snapshot
  7.5.1. Brazil
    7.5.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.5.1.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.5.1.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
  7.5.2. Mexico
    7.5.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.5.2.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.5.2.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
7.6. Rest of The World
  7.6.1. South America
    7.6.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.6.1.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.6.1.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
  7.6.2. Middle East and Africa
    7.6.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.6.2.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.6.2.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)

CHAPTER 8. COMPETITIVE INTELLIGENCE

8.1. Company Market Share (Subject to Data Availability)
8.2. Top Market Strategies
8.3. Company Profiles
  8.3.1. Xerox
    8.3.1.1. Overview
    8.3.1.2. Financial (Subject to Data Availability)
    8.3.1.3. Summary
    8.3.1.4. Recent Developments
  8.3.2. HP
  8.3.3. Convergys
  8.3.4. Sitel
  8.3.5. IBM
  8.3.6. Williams Lea
  8.3.7. Ricoh
  8.3.8. Atento
  8.3.9. Alliance Data Systems
  8.3.10. Teletech

CHAPTER 9. RESEARCH PROCESS

9.1. Research Process
  9.1.1. Data Mining
  9.1.2. Analysis
  9.1.3. Market Estimation
  9.1.4. Validation
  9.1.5. Publishing
  9.1.6. Research Assumption