Global Contact Center Outsourcing Market Research Report 2023
Global Contact Center Outsourcing Market Overview:
Global Contact Center Outsourcing Market Report 2022 comes with the extensive industry analysis by Introspective Market Research with development components, patterns, flows and sizes. The report also calculates present and past market values to forecast potential market management through the forecast period between 2022-2028.This research study of Contact Center Outsourcing involved the extensive usage of both primary and secondary data sources. This includes the study of various parameters affecting the industry, including the government policy, market environment, competitive landscape, historical data, present trends in the market, technological innovation, upcoming technologies and the technical progress in related industry.
Scope of the Contact Center Outsourcing Market
The Contact Center Outsourcing Market Research report incorporate value chain analysis for each of the product type. Value chain analysis offers in depth information about value addition at each stage.The study includes drivers and restraints for Contact Center Outsourcing Market along with their impact on demand during the forecast period. The study also provides key market indicators affecting thegrowth of the market. Research report includes major key player analysis with shares of each player inside market, growth rate and market attractiveness in different endusers/regions. Our study Contact Center Outsourcing Market helps user to make precise decision in order to expand their market presence and increase market share.
Impact of COVID-19 on Contact Center Outsourcing Market
Report covers Impact of Coronavirus COVID-19: Since the COVID-19 virus outbreak in December 2019, the disease has spread to almost every country around the globe with the World Health Organization declaring it a public health emergency. The global impacts of the coronavirus disease 2019 (COVID-19) are already starting to be felt, and will significantly affect the Contact Center Outsourcing market in 2020. The outbreak of COVID-19 has brought effects on many aspects, like flight cancellations; travel bans and quarantines; restaurants closed; all indoor/outdoor events restricted; over forty countries state of emergency declared; massive slowing of the supply chain; stock market volatility; falling business confidence, growing panic among the population, and uncertainty about future.
Global Contact Center Outsourcing Market Segmentation
Global Contact Center Outsourcing Market Research report comprises of Porter's five forces analysis to do the detail study about its each segmentation like Product segmentation, End user/application segment analysis and Major key players analysis mentioned as below;
By Type, Contact Center Outsourcing market has been segmented into:
Email Support
Chat Support
Voice (Off-shore
On-shore)
Other Services
By Application, Contact Center Outsourcing market has been segmented into:
BFSI
Government and Defence
Healthcare
IT and Telecom
Retail
Manufacturing
Others
Regional Analysis:
North America (U.S., Canada, Mexico)
Europe (Germany, U.K., France, Italy, Russia, Spain, Rest of Europe)
Asia-Pacific (China, India, Japan, Singapore, Australia, New Zealand, Rest of APAC)
South America (Brazil, Argentina, Rest of SA)
Middle East & Africa (Turkey, Saudi Arabia, Iran, UAE, Africa, Rest of MEA)
Competitive Landscape:
Competitive analysis is the study of strength and weakness, market investment, market share, market sales volume, market trends of major players in the market.The Contact Center Outsourcing market study focused on including all the primary level, secondary level and tertiary level competitors in the report. The data generated by conducting the primary and secondary research.The report covers detail analysis of driver, constraints and scope for new players entering the Contact Center Outsourcing market.
Top Key Players Covered in Contact Center Outsourcing market are:
Teleperformance
SA
Firstsource Solutions Limited
TTEC Holdings Inc.
Scicom Berhad
Sykes Enterprises
Incorporated
DATAMARK Inc.
HGS Ltd.
Startek
Atento S.A
Objective to buy this Report:
1. Contact Center Outsourcing analysis predicts the representation of this market, supply and demand, capacity, detailed investigations, etc.
2. Even the report, along with the international series, conducts an in-depth study of rules, policies and current policy.
3. In addition, additional factors are mentioned: imports, arrangement of commodity prices for the market, supply and demand of industry products, major manufacturers.
4. The report starts with Contact Center Outsourcing market statistics and moves to important points, with dependent markets categorized by market trend by application.
5. Applications of market may also be assessed based on their performances.
6. Other market attributes, such as future aspects, limitations and growth for all departments.
Global Contact Center Outsourcing Market Report 2022 comes with the extensive industry analysis by Introspective Market Research with development components, patterns, flows and sizes. The report also calculates present and past market values to forecast potential market management through the forecast period between 2022-2028.This research study of Contact Center Outsourcing involved the extensive usage of both primary and secondary data sources. This includes the study of various parameters affecting the industry, including the government policy, market environment, competitive landscape, historical data, present trends in the market, technological innovation, upcoming technologies and the technical progress in related industry.
Scope of the Contact Center Outsourcing Market
The Contact Center Outsourcing Market Research report incorporate value chain analysis for each of the product type. Value chain analysis offers in depth information about value addition at each stage.The study includes drivers and restraints for Contact Center Outsourcing Market along with their impact on demand during the forecast period. The study also provides key market indicators affecting thegrowth of the market. Research report includes major key player analysis with shares of each player inside market, growth rate and market attractiveness in different endusers/regions. Our study Contact Center Outsourcing Market helps user to make precise decision in order to expand their market presence and increase market share.
Impact of COVID-19 on Contact Center Outsourcing Market
Report covers Impact of Coronavirus COVID-19: Since the COVID-19 virus outbreak in December 2019, the disease has spread to almost every country around the globe with the World Health Organization declaring it a public health emergency. The global impacts of the coronavirus disease 2019 (COVID-19) are already starting to be felt, and will significantly affect the Contact Center Outsourcing market in 2020. The outbreak of COVID-19 has brought effects on many aspects, like flight cancellations; travel bans and quarantines; restaurants closed; all indoor/outdoor events restricted; over forty countries state of emergency declared; massive slowing of the supply chain; stock market volatility; falling business confidence, growing panic among the population, and uncertainty about future.
Global Contact Center Outsourcing Market Segmentation
Global Contact Center Outsourcing Market Research report comprises of Porter's five forces analysis to do the detail study about its each segmentation like Product segmentation, End user/application segment analysis and Major key players analysis mentioned as below;
By Type, Contact Center Outsourcing market has been segmented into:
Email Support
Chat Support
Voice (Off-shore
On-shore)
Other Services
By Application, Contact Center Outsourcing market has been segmented into:
BFSI
Government and Defence
Healthcare
IT and Telecom
Retail
Manufacturing
Others
Regional Analysis:
North America (U.S., Canada, Mexico)
Europe (Germany, U.K., France, Italy, Russia, Spain, Rest of Europe)
Asia-Pacific (China, India, Japan, Singapore, Australia, New Zealand, Rest of APAC)
South America (Brazil, Argentina, Rest of SA)
Middle East & Africa (Turkey, Saudi Arabia, Iran, UAE, Africa, Rest of MEA)
Competitive Landscape:
Competitive analysis is the study of strength and weakness, market investment, market share, market sales volume, market trends of major players in the market.The Contact Center Outsourcing market study focused on including all the primary level, secondary level and tertiary level competitors in the report. The data generated by conducting the primary and secondary research.The report covers detail analysis of driver, constraints and scope for new players entering the Contact Center Outsourcing market.
Top Key Players Covered in Contact Center Outsourcing market are:
Teleperformance
SA
Firstsource Solutions Limited
TTEC Holdings Inc.
Scicom Berhad
Sykes Enterprises
Incorporated
DATAMARK Inc.
HGS Ltd.
Startek
Atento S.A
Objective to buy this Report:
1. Contact Center Outsourcing analysis predicts the representation of this market, supply and demand, capacity, detailed investigations, etc.
2. Even the report, along with the international series, conducts an in-depth study of rules, policies and current policy.
3. In addition, additional factors are mentioned: imports, arrangement of commodity prices for the market, supply and demand of industry products, major manufacturers.
4. The report starts with Contact Center Outsourcing market statistics and moves to important points, with dependent markets categorized by market trend by application.
5. Applications of market may also be assessed based on their performances.
6. Other market attributes, such as future aspects, limitations and growth for all departments.
CHAPTER 1: INTRODUCTION
1.1 Research Objectives
1.2 Research Methodology
1.3 Research Process
1.4 Scope and Coverage
1.4.1 Market Definition
1.4.2 Key Questions Answered
1.5 Market Segmentation
CHAPTER 2:EXECUTIVE SUMMARY
CHAPTER 3:GROWTH OPPORTUNITIES BY SEGMENT
3.1 By Type
3.2 By Application
CHAPTER 4: MARKET LANDSCAPE
4.1 Porter's Five Forces Analysis
4.1.1 Bargaining Power of Supplier
4.1.2 Threat of New Entrants
4.1.3 Threat of Substitutes
4.1.4 Competitive Rivalry
4.1.5 Bargaining Power Among Buyers
4.2 Industry Value Chain Analysis
4.3 Market Dynamics
4.3.1 Drivers
4.3.2 Restraints
4.3.3 Opportunities
4.5.4 Challenges
4.4 Pestle Analysis
4.5 Technological Roadmap
4.6 Regulatory Landscape
4.7 SWOT Analysis
4.8 Price Trend Analysis
4.9 Patent Analysis
4.10 Analysis of the Impact of Covid-19
4.10.1 Impact on the Overall Market
4.10.2 Impact on the Supply Chain
4.10.3 Impact on the Key Manufacturers
4.10.4 Impact on the Pricing
CHAPTER 5: CONTACT CENTER OUTSOURCING MARKET BY TYPE
5.1 Contact Center Outsourcing Market Overview Snapshot and Growth Engine
5.2 Contact Center Outsourcing Market Overview
5.3 Email Support
5.3.1 Introduction and Market Overview
5.3.2 Historic and Forecasted Market Size (2016-2028F)
5.3.3 Key Market Trends, Growth Factors and Opportunities
5.3.4 Email Support: Geographic Segmentation
5.4 Chat Support
5.4.1 Introduction and Market Overview
5.4.2 Historic and Forecasted Market Size (2016-2028F)
5.4.3 Key Market Trends, Growth Factors and Opportunities
5.4.4 Chat Support: Geographic Segmentation
5.5 Voice (Off-shore
5.5.1 Introduction and Market Overview
5.5.2 Historic and Forecasted Market Size (2016-2028F)
5.5.3 Key Market Trends, Growth Factors and Opportunities
5.5.4 Voice (Off-shore: Geographic Segmentation
5.6 On-shore)
5.6.1 Introduction and Market Overview
5.6.2 Historic and Forecasted Market Size (2016-2028F)
5.6.3 Key Market Trends, Growth Factors and Opportunities
5.6.4 On-shore): Geographic Segmentation
5.7 Other Services
5.7.1 Introduction and Market Overview
5.7.2 Historic and Forecasted Market Size (2016-2028F)
5.7.3 Key Market Trends, Growth Factors and Opportunities
5.7.4 Other Services: Geographic Segmentation
CHAPTER 6: CONTACT CENTER OUTSOURCING MARKET BY APPLICATION
6.1 Contact Center Outsourcing Market Overview Snapshot and Growth Engine
6.2 Contact Center Outsourcing Market Overview
6.3 BFSI
6.3.1 Introduction and Market Overview
6.3.2 Historic and Forecasted Market Size (2016-2028F)
6.3.3 Key Market Trends, Growth Factors and Opportunities
6.3.4 BFSI: Geographic Segmentation
6.4 Government and Defence
6.4.1 Introduction and Market Overview
6.4.2 Historic and Forecasted Market Size (2016-2028F)
6.4.3 Key Market Trends, Growth Factors and Opportunities
6.4.4 Government and Defence: Geographic Segmentation
6.5 Healthcare
6.5.1 Introduction and Market Overview
6.5.2 Historic and Forecasted Market Size (2016-2028F)
6.5.3 Key Market Trends, Growth Factors and Opportunities
6.5.4 Healthcare: Geographic Segmentation
6.6 IT and Telecom
6.6.1 Introduction and Market Overview
6.6.2 Historic and Forecasted Market Size (2016-2028F)
6.6.3 Key Market Trends, Growth Factors and Opportunities
6.6.4 IT and Telecom: Geographic Segmentation
6.7 Retail
6.7.1 Introduction and Market Overview
6.7.2 Historic and Forecasted Market Size (2016-2028F)
6.7.3 Key Market Trends, Growth Factors and Opportunities
6.7.4 Retail: Geographic Segmentation
6.8 Manufacturing
6.8.1 Introduction and Market Overview
6.8.2 Historic and Forecasted Market Size (2016-2028F)
6.8.3 Key Market Trends, Growth Factors and Opportunities
6.8.4 Manufacturing: Geographic Segmentation
6.9 Others
6.9.1 Introduction and Market Overview
6.9.2 Historic and Forecasted Market Size (2016-2028F)
6.9.3 Key Market Trends, Growth Factors and Opportunities
6.9.4 Others: Geographic Segmentation
CHAPTER 7: COMPANY PROFILES AND COMPETITIVE ANALYSIS
7.1 Competitive Landscape
7.1.1 Competitive Positioning
7.1.2 Contact Center Outsourcing Sales and Market Share By Players
7.1.3 Industry BCG Matrix
7.1.4 Heat Map Analysis
7.1.5 Contact Center Outsourcing Industry Concentration Ratio (CR5 and HHI)
7.1.6 Top 5 Contact Center Outsourcing Players Market Share
7.1.7 Mergers and Acquisitions
7.1.8 Business Strategies By Top Players
7.2 TELEPERFORMANCE
7.2.1 Company Overview
7.2.2 Key Executives
7.2.3 Company Snapshot
7.2.4 Operating Business Segments
7.2.5 Product Portfolio
7.2.6 Business Performance
7.2.7 Key Strategic Moves and Recent Developments
7.2.8 SWOT Analysis
7.3 SA
7.4 FIRSTSOURCE SOLUTIONS LIMITED
7.5 TTEC HOLDINGS INC.
7.6 SCICOM BERHAD
7.7 SYKES ENTERPRISES
7.8 INCORPORATED
7.9 DATAMARK INC.
7.10 HGS LTD.
7.11 STARTEK
7.12 ATENTO S.A
CHAPTER 8: GLOBAL CONTACT CENTER OUTSOURCING MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
8.1 Market Overview
8.2 Historic and Forecasted Market Size By Type
8.2.1 Email Support
8.2.2 Chat Support
8.2.3 Voice (Off-shore
8.2.4 On-shore)
8.2.5 Other Services
8.3 Historic and Forecasted Market Size By Application
8.3.1 BFSI
8.3.2 Government and Defence
8.3.3 Healthcare
8.3.4 IT and Telecom
8.3.5 Retail
8.3.6 Manufacturing
8.3.7 Others
CHAPTER 9: NORTH AMERICA CONTACT CENTER OUTSOURCING MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
9.1 Key Market Trends, Growth Factors and Opportunities
9.2 Impact of Covid-19
9.3 Key Players
9.4 Key Market Trends, Growth Factors and Opportunities
9.4 Historic and Forecasted Market Size By Type
9.4.1 Email Support
9.4.2 Chat Support
9.4.3 Voice (Off-shore
9.4.4 On-shore)
9.4.5 Other Services
9.5 Historic and Forecasted Market Size By Application
9.5.1 BFSI
9.5.2 Government and Defence
9.5.3 Healthcare
9.5.4 IT and Telecom
9.5.5 Retail
9.5.6 Manufacturing
9.5.7 Others
9.6 Historic and Forecast Market Size by Country
9.6.1 U.S.
9.6.2 Canada
9.6.3 Mexico
CHAPTER 10: EUROPE CONTACT CENTER OUTSOURCING MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
10.1 Key Market Trends, Growth Factors and Opportunities
10.2 Impact of Covid-19
10.3 Key Players
10.4 Key Market Trends, Growth Factors and Opportunities
10.4 Historic and Forecasted Market Size By Type
10.4.1 Email Support
10.4.2 Chat Support
10.4.3 Voice (Off-shore
10.4.4 On-shore)
10.4.5 Other Services
10.5 Historic and Forecasted Market Size By Application
10.5.1 BFSI
10.5.2 Government and Defence
10.5.3 Healthcare
10.5.4 IT and Telecom
10.5.5 Retail
10.5.6 Manufacturing
10.5.7 Others
10.6 Historic and Forecast Market Size by Country
10.6.1 Germany
10.6.2 U.K.
10.6.3 France
10.6.4 Italy
10.6.5 Russia
10.6.6 Spain
10.6.7 Rest of Europe
CHAPTER 11: ASIA-PACIFIC CONTACT CENTER OUTSOURCING MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
11.1 Key Market Trends, Growth Factors and Opportunities
11.2 Impact of Covid-19
11.3 Key Players
11.4 Key Market Trends, Growth Factors and Opportunities
11.4 Historic and Forecasted Market Size By Type
11.4.1 Email Support
11.4.2 Chat Support
11.4.3 Voice (Off-shore
11.4.4 On-shore)
11.4.5 Other Services
11.5 Historic and Forecasted Market Size By Application
11.5.1 BFSI
11.5.2 Government and Defence
11.5.3 Healthcare
11.5.4 IT and Telecom
11.5.5 Retail
11.5.6 Manufacturing
11.5.7 Others
11.6 Historic and Forecast Market Size by Country
11.6.1 China
11.6.2 India
11.6.3 Japan
11.6.4 Singapore
11.6.5 Australia
11.6.6 New Zealand
11.6.7 Rest of APAC
CHAPTER 12: MIDDLE EAST & AFRICA CONTACT CENTER OUTSOURCING MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
12.1 Key Market Trends, Growth Factors and Opportunities
12.2 Impact of Covid-19
12.3 Key Players
12.4 Key Market Trends, Growth Factors and Opportunities
12.4 Historic and Forecasted Market Size By Type
12.4.1 Email Support
12.4.2 Chat Support
12.4.3 Voice (Off-shore
12.4.4 On-shore)
12.4.5 Other Services
12.5 Historic and Forecasted Market Size By Application
12.5.1 BFSI
12.5.2 Government and Defence
12.5.3 Healthcare
12.5.4 IT and Telecom
12.5.5 Retail
12.5.6 Manufacturing
12.5.7 Others
12.6 Historic and Forecast Market Size by Country
12.6.1 Turkey
12.6.2 Saudi Arabia
12.6.3 Iran
12.6.4 UAE
12.6.5 Africa
12.6.6 Rest of MEA
CHAPTER 13: SOUTH AMERICA CONTACT CENTER OUTSOURCING MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
13.1 Key Market Trends, Growth Factors and Opportunities
13.2 Impact of Covid-19
13.3 Key Players
13.4 Key Market Trends, Growth Factors and Opportunities
13.4 Historic and Forecasted Market Size By Type
13.4.1 Email Support
13.4.2 Chat Support
13.4.3 Voice (Off-shore
13.4.4 On-shore)
13.4.5 Other Services
13.5 Historic and Forecasted Market Size By Application
13.5.1 BFSI
13.5.2 Government and Defence
13.5.3 Healthcare
13.5.4 IT and Telecom
13.5.5 Retail
13.5.6 Manufacturing
13.5.7 Others
13.6 Historic and Forecast Market Size by Country
13.6.1 Brazil
13.6.2 Argentina
13.6.3 Rest of SA
CHAPTER 14 INVESTMENT ANALYSIS
CHAPTER 15 ANALYST VIEWPOINT AND CONCLUSION
1.1 Research Objectives
1.2 Research Methodology
1.3 Research Process
1.4 Scope and Coverage
1.4.1 Market Definition
1.4.2 Key Questions Answered
1.5 Market Segmentation
CHAPTER 2:EXECUTIVE SUMMARY
CHAPTER 3:GROWTH OPPORTUNITIES BY SEGMENT
3.1 By Type
3.2 By Application
CHAPTER 4: MARKET LANDSCAPE
4.1 Porter's Five Forces Analysis
4.1.1 Bargaining Power of Supplier
4.1.2 Threat of New Entrants
4.1.3 Threat of Substitutes
4.1.4 Competitive Rivalry
4.1.5 Bargaining Power Among Buyers
4.2 Industry Value Chain Analysis
4.3 Market Dynamics
4.3.1 Drivers
4.3.2 Restraints
4.3.3 Opportunities
4.5.4 Challenges
4.4 Pestle Analysis
4.5 Technological Roadmap
4.6 Regulatory Landscape
4.7 SWOT Analysis
4.8 Price Trend Analysis
4.9 Patent Analysis
4.10 Analysis of the Impact of Covid-19
4.10.1 Impact on the Overall Market
4.10.2 Impact on the Supply Chain
4.10.3 Impact on the Key Manufacturers
4.10.4 Impact on the Pricing
CHAPTER 5: CONTACT CENTER OUTSOURCING MARKET BY TYPE
5.1 Contact Center Outsourcing Market Overview Snapshot and Growth Engine
5.2 Contact Center Outsourcing Market Overview
5.3 Email Support
5.3.1 Introduction and Market Overview
5.3.2 Historic and Forecasted Market Size (2016-2028F)
5.3.3 Key Market Trends, Growth Factors and Opportunities
5.3.4 Email Support: Geographic Segmentation
5.4 Chat Support
5.4.1 Introduction and Market Overview
5.4.2 Historic and Forecasted Market Size (2016-2028F)
5.4.3 Key Market Trends, Growth Factors and Opportunities
5.4.4 Chat Support: Geographic Segmentation
5.5 Voice (Off-shore
5.5.1 Introduction and Market Overview
5.5.2 Historic and Forecasted Market Size (2016-2028F)
5.5.3 Key Market Trends, Growth Factors and Opportunities
5.5.4 Voice (Off-shore: Geographic Segmentation
5.6 On-shore)
5.6.1 Introduction and Market Overview
5.6.2 Historic and Forecasted Market Size (2016-2028F)
5.6.3 Key Market Trends, Growth Factors and Opportunities
5.6.4 On-shore): Geographic Segmentation
5.7 Other Services
5.7.1 Introduction and Market Overview
5.7.2 Historic and Forecasted Market Size (2016-2028F)
5.7.3 Key Market Trends, Growth Factors and Opportunities
5.7.4 Other Services: Geographic Segmentation
CHAPTER 6: CONTACT CENTER OUTSOURCING MARKET BY APPLICATION
6.1 Contact Center Outsourcing Market Overview Snapshot and Growth Engine
6.2 Contact Center Outsourcing Market Overview
6.3 BFSI
6.3.1 Introduction and Market Overview
6.3.2 Historic and Forecasted Market Size (2016-2028F)
6.3.3 Key Market Trends, Growth Factors and Opportunities
6.3.4 BFSI: Geographic Segmentation
6.4 Government and Defence
6.4.1 Introduction and Market Overview
6.4.2 Historic and Forecasted Market Size (2016-2028F)
6.4.3 Key Market Trends, Growth Factors and Opportunities
6.4.4 Government and Defence: Geographic Segmentation
6.5 Healthcare
6.5.1 Introduction and Market Overview
6.5.2 Historic and Forecasted Market Size (2016-2028F)
6.5.3 Key Market Trends, Growth Factors and Opportunities
6.5.4 Healthcare: Geographic Segmentation
6.6 IT and Telecom
6.6.1 Introduction and Market Overview
6.6.2 Historic and Forecasted Market Size (2016-2028F)
6.6.3 Key Market Trends, Growth Factors and Opportunities
6.6.4 IT and Telecom: Geographic Segmentation
6.7 Retail
6.7.1 Introduction and Market Overview
6.7.2 Historic and Forecasted Market Size (2016-2028F)
6.7.3 Key Market Trends, Growth Factors and Opportunities
6.7.4 Retail: Geographic Segmentation
6.8 Manufacturing
6.8.1 Introduction and Market Overview
6.8.2 Historic and Forecasted Market Size (2016-2028F)
6.8.3 Key Market Trends, Growth Factors and Opportunities
6.8.4 Manufacturing: Geographic Segmentation
6.9 Others
6.9.1 Introduction and Market Overview
6.9.2 Historic and Forecasted Market Size (2016-2028F)
6.9.3 Key Market Trends, Growth Factors and Opportunities
6.9.4 Others: Geographic Segmentation
CHAPTER 7: COMPANY PROFILES AND COMPETITIVE ANALYSIS
7.1 Competitive Landscape
7.1.1 Competitive Positioning
7.1.2 Contact Center Outsourcing Sales and Market Share By Players
7.1.3 Industry BCG Matrix
7.1.4 Heat Map Analysis
7.1.5 Contact Center Outsourcing Industry Concentration Ratio (CR5 and HHI)
7.1.6 Top 5 Contact Center Outsourcing Players Market Share
7.1.7 Mergers and Acquisitions
7.1.8 Business Strategies By Top Players
7.2 TELEPERFORMANCE
7.2.1 Company Overview
7.2.2 Key Executives
7.2.3 Company Snapshot
7.2.4 Operating Business Segments
7.2.5 Product Portfolio
7.2.6 Business Performance
7.2.7 Key Strategic Moves and Recent Developments
7.2.8 SWOT Analysis
7.3 SA
7.4 FIRSTSOURCE SOLUTIONS LIMITED
7.5 TTEC HOLDINGS INC.
7.6 SCICOM BERHAD
7.7 SYKES ENTERPRISES
7.8 INCORPORATED
7.9 DATAMARK INC.
7.10 HGS LTD.
7.11 STARTEK
7.12 ATENTO S.A
CHAPTER 8: GLOBAL CONTACT CENTER OUTSOURCING MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
8.1 Market Overview
8.2 Historic and Forecasted Market Size By Type
8.2.1 Email Support
8.2.2 Chat Support
8.2.3 Voice (Off-shore
8.2.4 On-shore)
8.2.5 Other Services
8.3 Historic and Forecasted Market Size By Application
8.3.1 BFSI
8.3.2 Government and Defence
8.3.3 Healthcare
8.3.4 IT and Telecom
8.3.5 Retail
8.3.6 Manufacturing
8.3.7 Others
CHAPTER 9: NORTH AMERICA CONTACT CENTER OUTSOURCING MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
9.1 Key Market Trends, Growth Factors and Opportunities
9.2 Impact of Covid-19
9.3 Key Players
9.4 Key Market Trends, Growth Factors and Opportunities
9.4 Historic and Forecasted Market Size By Type
9.4.1 Email Support
9.4.2 Chat Support
9.4.3 Voice (Off-shore
9.4.4 On-shore)
9.4.5 Other Services
9.5 Historic and Forecasted Market Size By Application
9.5.1 BFSI
9.5.2 Government and Defence
9.5.3 Healthcare
9.5.4 IT and Telecom
9.5.5 Retail
9.5.6 Manufacturing
9.5.7 Others
9.6 Historic and Forecast Market Size by Country
9.6.1 U.S.
9.6.2 Canada
9.6.3 Mexico
CHAPTER 10: EUROPE CONTACT CENTER OUTSOURCING MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
10.1 Key Market Trends, Growth Factors and Opportunities
10.2 Impact of Covid-19
10.3 Key Players
10.4 Key Market Trends, Growth Factors and Opportunities
10.4 Historic and Forecasted Market Size By Type
10.4.1 Email Support
10.4.2 Chat Support
10.4.3 Voice (Off-shore
10.4.4 On-shore)
10.4.5 Other Services
10.5 Historic and Forecasted Market Size By Application
10.5.1 BFSI
10.5.2 Government and Defence
10.5.3 Healthcare
10.5.4 IT and Telecom
10.5.5 Retail
10.5.6 Manufacturing
10.5.7 Others
10.6 Historic and Forecast Market Size by Country
10.6.1 Germany
10.6.2 U.K.
10.6.3 France
10.6.4 Italy
10.6.5 Russia
10.6.6 Spain
10.6.7 Rest of Europe
CHAPTER 11: ASIA-PACIFIC CONTACT CENTER OUTSOURCING MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
11.1 Key Market Trends, Growth Factors and Opportunities
11.2 Impact of Covid-19
11.3 Key Players
11.4 Key Market Trends, Growth Factors and Opportunities
11.4 Historic and Forecasted Market Size By Type
11.4.1 Email Support
11.4.2 Chat Support
11.4.3 Voice (Off-shore
11.4.4 On-shore)
11.4.5 Other Services
11.5 Historic and Forecasted Market Size By Application
11.5.1 BFSI
11.5.2 Government and Defence
11.5.3 Healthcare
11.5.4 IT and Telecom
11.5.5 Retail
11.5.6 Manufacturing
11.5.7 Others
11.6 Historic and Forecast Market Size by Country
11.6.1 China
11.6.2 India
11.6.3 Japan
11.6.4 Singapore
11.6.5 Australia
11.6.6 New Zealand
11.6.7 Rest of APAC
CHAPTER 12: MIDDLE EAST & AFRICA CONTACT CENTER OUTSOURCING MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
12.1 Key Market Trends, Growth Factors and Opportunities
12.2 Impact of Covid-19
12.3 Key Players
12.4 Key Market Trends, Growth Factors and Opportunities
12.4 Historic and Forecasted Market Size By Type
12.4.1 Email Support
12.4.2 Chat Support
12.4.3 Voice (Off-shore
12.4.4 On-shore)
12.4.5 Other Services
12.5 Historic and Forecasted Market Size By Application
12.5.1 BFSI
12.5.2 Government and Defence
12.5.3 Healthcare
12.5.4 IT and Telecom
12.5.5 Retail
12.5.6 Manufacturing
12.5.7 Others
12.6 Historic and Forecast Market Size by Country
12.6.1 Turkey
12.6.2 Saudi Arabia
12.6.3 Iran
12.6.4 UAE
12.6.5 Africa
12.6.6 Rest of MEA
CHAPTER 13: SOUTH AMERICA CONTACT CENTER OUTSOURCING MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
13.1 Key Market Trends, Growth Factors and Opportunities
13.2 Impact of Covid-19
13.3 Key Players
13.4 Key Market Trends, Growth Factors and Opportunities
13.4 Historic and Forecasted Market Size By Type
13.4.1 Email Support
13.4.2 Chat Support
13.4.3 Voice (Off-shore
13.4.4 On-shore)
13.4.5 Other Services
13.5 Historic and Forecasted Market Size By Application
13.5.1 BFSI
13.5.2 Government and Defence
13.5.3 Healthcare
13.5.4 IT and Telecom
13.5.5 Retail
13.5.6 Manufacturing
13.5.7 Others
13.6 Historic and Forecast Market Size by Country
13.6.1 Brazil
13.6.2 Argentina
13.6.3 Rest of SA
CHAPTER 14 INVESTMENT ANALYSIS
CHAPTER 15 ANALYST VIEWPOINT AND CONCLUSION
LIST OF TABLES
TABLE 001. EXECUTIVE SUMMARY
TABLE 002. CONTACT CENTER OUTSOURCING MARKET BARGAINING POWER OF SUPPLIERS
TABLE 003. CONTACT CENTER OUTSOURCING MARKET BARGAINING POWER OF CUSTOMERS
TABLE 004. CONTACT CENTER OUTSOURCING MARKET COMPETITIVE RIVALRY
TABLE 005. CONTACT CENTER OUTSOURCING MARKET THREAT OF NEW ENTRANTS
TABLE 006. CONTACT CENTER OUTSOURCING MARKET THREAT OF SUBSTITUTES
TABLE 007. CONTACT CENTER OUTSOURCING MARKET BY TYPE
TABLE 008. EMAIL SUPPORT MARKET OVERVIEW (2016-2028)
TABLE 009. CHAT SUPPORT MARKET OVERVIEW (2016-2028)
TABLE 010. VOICE (OFF-SHORE MARKET OVERVIEW (2016-2028)
TABLE 011. ON-SHORE) MARKET OVERVIEW (2016-2028)
TABLE 012. OTHER SERVICES MARKET OVERVIEW (2016-2028)
TABLE 013. CONTACT CENTER OUTSOURCING MARKET BY APPLICATION
TABLE 014. BFSI MARKET OVERVIEW (2016-2028)
TABLE 015. GOVERNMENT AND DEFENCE MARKET OVERVIEW (2016-2028)
TABLE 016. HEALTHCARE MARKET OVERVIEW (2016-2028)
TABLE 017. IT AND TELECOM MARKET OVERVIEW (2016-2028)
TABLE 018. RETAIL MARKET OVERVIEW (2016-2028)
TABLE 019. MANUFACTURING MARKET OVERVIEW (2016-2028)
TABLE 020. OTHERS MARKET OVERVIEW (2016-2028)
TABLE 021. NORTH AMERICA CONTACT CENTER OUTSOURCING MARKET, BY TYPE (2016-2028)
TABLE 022. NORTH AMERICA CONTACT CENTER OUTSOURCING MARKET, BY APPLICATION (2016-2028)
TABLE 023. N CONTACT CENTER OUTSOURCING MARKET, BY COUNTRY (2016-2028)
TABLE 024. EUROPE CONTACT CENTER OUTSOURCING MARKET, BY TYPE (2016-2028)
TABLE 025. EUROPE CONTACT CENTER OUTSOURCING MARKET, BY APPLICATION (2016-2028)
TABLE 026. CONTACT CENTER OUTSOURCING MARKET, BY COUNTRY (2016-2028)
TABLE 027. ASIA PACIFIC CONTACT CENTER OUTSOURCING MARKET, BY TYPE (2016-2028)
TABLE 028. ASIA PACIFIC CONTACT CENTER OUTSOURCING MARKET, BY APPLICATION (2016-2028)
TABLE 029. CONTACT CENTER OUTSOURCING MARKET, BY COUNTRY (2016-2028)
TABLE 030. MIDDLE EAST & AFRICA CONTACT CENTER OUTSOURCING MARKET, BY TYPE (2016-2028)
TABLE 031. MIDDLE EAST & AFRICA CONTACT CENTER OUTSOURCING MARKET, BY APPLICATION (2016-2028)
TABLE 032. CONTACT CENTER OUTSOURCING MARKET, BY COUNTRY (2016-2028)
TABLE 033. SOUTH AMERICA CONTACT CENTER OUTSOURCING MARKET, BY TYPE (2016-2028)
TABLE 034. SOUTH AMERICA CONTACT CENTER OUTSOURCING MARKET, BY APPLICATION (2016-2028)
TABLE 035. CONTACT CENTER OUTSOURCING MARKET, BY COUNTRY (2016-2028)
TABLE 036. TELEPERFORMANCE: SNAPSHOT
TABLE 037. TELEPERFORMANCE: BUSINESS PERFORMANCE
TABLE 038. TELEPERFORMANCE: PRODUCT PORTFOLIO
TABLE 039. TELEPERFORMANCE: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 039. SA: SNAPSHOT
TABLE 040. SA: BUSINESS PERFORMANCE
TABLE 041. SA: PRODUCT PORTFOLIO
TABLE 042. SA: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 042. FIRSTSOURCE SOLUTIONS LIMITED: SNAPSHOT
TABLE 043. FIRSTSOURCE SOLUTIONS LIMITED: BUSINESS PERFORMANCE
TABLE 044. FIRSTSOURCE SOLUTIONS LIMITED: PRODUCT PORTFOLIO
TABLE 045. FIRSTSOURCE SOLUTIONS LIMITED: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 045. TTEC HOLDINGS INC.: SNAPSHOT
TABLE 046. TTEC HOLDINGS INC.: BUSINESS PERFORMANCE
TABLE 047. TTEC HOLDINGS INC.: PRODUCT PORTFOLIO
TABLE 048. TTEC HOLDINGS INC.: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 048. SCICOM BERHAD: SNAPSHOT
TABLE 049. SCICOM BERHAD: BUSINESS PERFORMANCE
TABLE 050. SCICOM BERHAD: PRODUCT PORTFOLIO
TABLE 051. SCICOM BERHAD: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 051. SYKES ENTERPRISES: SNAPSHOT
TABLE 052. SYKES ENTERPRISES: BUSINESS PERFORMANCE
TABLE 053. SYKES ENTERPRISES: PRODUCT PORTFOLIO
TABLE 054. SYKES ENTERPRISES: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 054. INCORPORATED: SNAPSHOT
TABLE 055. INCORPORATED: BUSINESS PERFORMANCE
TABLE 056. INCORPORATED: PRODUCT PORTFOLIO
TABLE 057. INCORPORATED: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 057. DATAMARK INC.: SNAPSHOT
TABLE 058. DATAMARK INC.: BUSINESS PERFORMANCE
TABLE 059. DATAMARK INC.: PRODUCT PORTFOLIO
TABLE 060. DATAMARK INC.: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 060. HGS LTD.: SNAPSHOT
TABLE 061. HGS LTD.: BUSINESS PERFORMANCE
TABLE 062. HGS LTD.: PRODUCT PORTFOLIO
TABLE 063. HGS LTD.: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 063. STARTEK: SNAPSHOT
TABLE 064. STARTEK: BUSINESS PERFORMANCE
TABLE 065. STARTEK: PRODUCT PORTFOLIO
TABLE 066. STARTEK: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 066. ATENTO S.A: SNAPSHOT
TABLE 067. ATENTO S.A: BUSINESS PERFORMANCE
TABLE 068. ATENTO S.A: PRODUCT PORTFOLIO
TABLE 069. ATENTO S.A: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 001. EXECUTIVE SUMMARY
TABLE 002. CONTACT CENTER OUTSOURCING MARKET BARGAINING POWER OF SUPPLIERS
TABLE 003. CONTACT CENTER OUTSOURCING MARKET BARGAINING POWER OF CUSTOMERS
TABLE 004. CONTACT CENTER OUTSOURCING MARKET COMPETITIVE RIVALRY
TABLE 005. CONTACT CENTER OUTSOURCING MARKET THREAT OF NEW ENTRANTS
TABLE 006. CONTACT CENTER OUTSOURCING MARKET THREAT OF SUBSTITUTES
TABLE 007. CONTACT CENTER OUTSOURCING MARKET BY TYPE
TABLE 008. EMAIL SUPPORT MARKET OVERVIEW (2016-2028)
TABLE 009. CHAT SUPPORT MARKET OVERVIEW (2016-2028)
TABLE 010. VOICE (OFF-SHORE MARKET OVERVIEW (2016-2028)
TABLE 011. ON-SHORE) MARKET OVERVIEW (2016-2028)
TABLE 012. OTHER SERVICES MARKET OVERVIEW (2016-2028)
TABLE 013. CONTACT CENTER OUTSOURCING MARKET BY APPLICATION
TABLE 014. BFSI MARKET OVERVIEW (2016-2028)
TABLE 015. GOVERNMENT AND DEFENCE MARKET OVERVIEW (2016-2028)
TABLE 016. HEALTHCARE MARKET OVERVIEW (2016-2028)
TABLE 017. IT AND TELECOM MARKET OVERVIEW (2016-2028)
TABLE 018. RETAIL MARKET OVERVIEW (2016-2028)
TABLE 019. MANUFACTURING MARKET OVERVIEW (2016-2028)
TABLE 020. OTHERS MARKET OVERVIEW (2016-2028)
TABLE 021. NORTH AMERICA CONTACT CENTER OUTSOURCING MARKET, BY TYPE (2016-2028)
TABLE 022. NORTH AMERICA CONTACT CENTER OUTSOURCING MARKET, BY APPLICATION (2016-2028)
TABLE 023. N CONTACT CENTER OUTSOURCING MARKET, BY COUNTRY (2016-2028)
TABLE 024. EUROPE CONTACT CENTER OUTSOURCING MARKET, BY TYPE (2016-2028)
TABLE 025. EUROPE CONTACT CENTER OUTSOURCING MARKET, BY APPLICATION (2016-2028)
TABLE 026. CONTACT CENTER OUTSOURCING MARKET, BY COUNTRY (2016-2028)
TABLE 027. ASIA PACIFIC CONTACT CENTER OUTSOURCING MARKET, BY TYPE (2016-2028)
TABLE 028. ASIA PACIFIC CONTACT CENTER OUTSOURCING MARKET, BY APPLICATION (2016-2028)
TABLE 029. CONTACT CENTER OUTSOURCING MARKET, BY COUNTRY (2016-2028)
TABLE 030. MIDDLE EAST & AFRICA CONTACT CENTER OUTSOURCING MARKET, BY TYPE (2016-2028)
TABLE 031. MIDDLE EAST & AFRICA CONTACT CENTER OUTSOURCING MARKET, BY APPLICATION (2016-2028)
TABLE 032. CONTACT CENTER OUTSOURCING MARKET, BY COUNTRY (2016-2028)
TABLE 033. SOUTH AMERICA CONTACT CENTER OUTSOURCING MARKET, BY TYPE (2016-2028)
TABLE 034. SOUTH AMERICA CONTACT CENTER OUTSOURCING MARKET, BY APPLICATION (2016-2028)
TABLE 035. CONTACT CENTER OUTSOURCING MARKET, BY COUNTRY (2016-2028)
TABLE 036. TELEPERFORMANCE: SNAPSHOT
TABLE 037. TELEPERFORMANCE: BUSINESS PERFORMANCE
TABLE 038. TELEPERFORMANCE: PRODUCT PORTFOLIO
TABLE 039. TELEPERFORMANCE: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 039. SA: SNAPSHOT
TABLE 040. SA: BUSINESS PERFORMANCE
TABLE 041. SA: PRODUCT PORTFOLIO
TABLE 042. SA: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 042. FIRSTSOURCE SOLUTIONS LIMITED: SNAPSHOT
TABLE 043. FIRSTSOURCE SOLUTIONS LIMITED: BUSINESS PERFORMANCE
TABLE 044. FIRSTSOURCE SOLUTIONS LIMITED: PRODUCT PORTFOLIO
TABLE 045. FIRSTSOURCE SOLUTIONS LIMITED: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 045. TTEC HOLDINGS INC.: SNAPSHOT
TABLE 046. TTEC HOLDINGS INC.: BUSINESS PERFORMANCE
TABLE 047. TTEC HOLDINGS INC.: PRODUCT PORTFOLIO
TABLE 048. TTEC HOLDINGS INC.: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 048. SCICOM BERHAD: SNAPSHOT
TABLE 049. SCICOM BERHAD: BUSINESS PERFORMANCE
TABLE 050. SCICOM BERHAD: PRODUCT PORTFOLIO
TABLE 051. SCICOM BERHAD: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 051. SYKES ENTERPRISES: SNAPSHOT
TABLE 052. SYKES ENTERPRISES: BUSINESS PERFORMANCE
TABLE 053. SYKES ENTERPRISES: PRODUCT PORTFOLIO
TABLE 054. SYKES ENTERPRISES: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 054. INCORPORATED: SNAPSHOT
TABLE 055. INCORPORATED: BUSINESS PERFORMANCE
TABLE 056. INCORPORATED: PRODUCT PORTFOLIO
TABLE 057. INCORPORATED: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 057. DATAMARK INC.: SNAPSHOT
TABLE 058. DATAMARK INC.: BUSINESS PERFORMANCE
TABLE 059. DATAMARK INC.: PRODUCT PORTFOLIO
TABLE 060. DATAMARK INC.: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 060. HGS LTD.: SNAPSHOT
TABLE 061. HGS LTD.: BUSINESS PERFORMANCE
TABLE 062. HGS LTD.: PRODUCT PORTFOLIO
TABLE 063. HGS LTD.: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 063. STARTEK: SNAPSHOT
TABLE 064. STARTEK: BUSINESS PERFORMANCE
TABLE 065. STARTEK: PRODUCT PORTFOLIO
TABLE 066. STARTEK: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 066. ATENTO S.A: SNAPSHOT
TABLE 067. ATENTO S.A: BUSINESS PERFORMANCE
TABLE 068. ATENTO S.A: PRODUCT PORTFOLIO
TABLE 069. ATENTO S.A: KEY STRATEGIC MOVES AND DEVELOPMENTS
LIST OF FIGURES
FIGURE 001. YEARS CONSIDERED FOR ANALYSIS
FIGURE 002. SCOPE OF THE STUDY
FIGURE 003. CONTACT CENTER OUTSOURCING MARKET OVERVIEW BY REGIONS
FIGURE 004. PORTER'S FIVE FORCES ANALYSIS
FIGURE 005. BARGAINING POWER OF SUPPLIERS
FIGURE 006. COMPETITIVE RIVALRYFIGURE 007. THREAT OF NEW ENTRANTS
FIGURE 008. THREAT OF SUBSTITUTES
FIGURE 009. VALUE CHAIN ANALYSIS
FIGURE 010. PESTLE ANALYSIS
FIGURE 011. CONTACT CENTER OUTSOURCING MARKET OVERVIEW BY TYPE
FIGURE 012. EMAIL SUPPORT MARKET OVERVIEW (2016-2028)
FIGURE 013. CHAT SUPPORT MARKET OVERVIEW (2016-2028)
FIGURE 014. VOICE (OFF-SHORE MARKET OVERVIEW (2016-2028)
FIGURE 015. ON-SHORE) MARKET OVERVIEW (2016-2028)
FIGURE 016. OTHER SERVICES MARKET OVERVIEW (2016-2028)
FIGURE 017. CONTACT CENTER OUTSOURCING MARKET OVERVIEW BY APPLICATION
FIGURE 018. BFSI MARKET OVERVIEW (2016-2028)
FIGURE 019. GOVERNMENT AND DEFENCE MARKET OVERVIEW (2016-2028)
FIGURE 020. HEALTHCARE MARKET OVERVIEW (2016-2028)
FIGURE 021. IT AND TELECOM MARKET OVERVIEW (2016-2028)
FIGURE 022. RETAIL MARKET OVERVIEW (2016-2028)
FIGURE 023. MANUFACTURING MARKET OVERVIEW (2016-2028)
FIGURE 024. OTHERS MARKET OVERVIEW (2016-2028)
FIGURE 025. NORTH AMERICA CONTACT CENTER OUTSOURCING MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 026. EUROPE CONTACT CENTER OUTSOURCING MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 027. ASIA PACIFIC CONTACT CENTER OUTSOURCING MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 028. MIDDLE EAST & AFRICA CONTACT CENTER OUTSOURCING MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 029. SOUTH AMERICA CONTACT CENTER OUTSOURCING MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 001. YEARS CONSIDERED FOR ANALYSIS
FIGURE 002. SCOPE OF THE STUDY
FIGURE 003. CONTACT CENTER OUTSOURCING MARKET OVERVIEW BY REGIONS
FIGURE 004. PORTER'S FIVE FORCES ANALYSIS
FIGURE 005. BARGAINING POWER OF SUPPLIERS
FIGURE 006. COMPETITIVE RIVALRYFIGURE 007. THREAT OF NEW ENTRANTS
FIGURE 008. THREAT OF SUBSTITUTES
FIGURE 009. VALUE CHAIN ANALYSIS
FIGURE 010. PESTLE ANALYSIS
FIGURE 011. CONTACT CENTER OUTSOURCING MARKET OVERVIEW BY TYPE
FIGURE 012. EMAIL SUPPORT MARKET OVERVIEW (2016-2028)
FIGURE 013. CHAT SUPPORT MARKET OVERVIEW (2016-2028)
FIGURE 014. VOICE (OFF-SHORE MARKET OVERVIEW (2016-2028)
FIGURE 015. ON-SHORE) MARKET OVERVIEW (2016-2028)
FIGURE 016. OTHER SERVICES MARKET OVERVIEW (2016-2028)
FIGURE 017. CONTACT CENTER OUTSOURCING MARKET OVERVIEW BY APPLICATION
FIGURE 018. BFSI MARKET OVERVIEW (2016-2028)
FIGURE 019. GOVERNMENT AND DEFENCE MARKET OVERVIEW (2016-2028)
FIGURE 020. HEALTHCARE MARKET OVERVIEW (2016-2028)
FIGURE 021. IT AND TELECOM MARKET OVERVIEW (2016-2028)
FIGURE 022. RETAIL MARKET OVERVIEW (2016-2028)
FIGURE 023. MANUFACTURING MARKET OVERVIEW (2016-2028)
FIGURE 024. OTHERS MARKET OVERVIEW (2016-2028)
FIGURE 025. NORTH AMERICA CONTACT CENTER OUTSOURCING MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 026. EUROPE CONTACT CENTER OUTSOURCING MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 027. ASIA PACIFIC CONTACT CENTER OUTSOURCING MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 028. MIDDLE EAST & AFRICA CONTACT CENTER OUTSOURCING MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 029. SOUTH AMERICA CONTACT CENTER OUTSOURCING MARKET OVERVIEW BY COUNTRY (2016-2028)
