Global Contact Center Market Size, Status and Forecast 2025

June 2018 | 106 pages | ID: GB345405370EN
QYResearch

Abstracts

This report studies the global Contact Center market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Contact Center market by companies, region, type and end-use industry.
In 2017, the global Contact Center market size was million US$ and it is expected to reach million US$ by the end of 2025, with a CAGR of during 2018-2025.

This report focuses on the global top players, covered

• Alcatel-Lucent
• Avaya
• Cisco Systems
• Huawei Technologies
• 3CLogic
• ShoreTel
• Aastra
• Altitude Software
• Aspect Software
• Connect First
• Convergys
• CRMXchange
• Enghouse Interactive
• SAP
• Fujitsu
• Genesys
• HP
• Incontact
• Interactive Intelligence
• Mitel Networks
• NEC
• Noble Systems
• Oracle
• Presence Technology

Market segment by Regions/Countries, this report covers

• United States
• Europe
• China
• Japan
• Southeast Asia
• India

Market segment by Type, the product can be split into

• IVR
• IP PBX
• Voice Mail Software

Market segment by Application, split into

• Government Unit
• Military
• Business
• Other

The study objectives of this report are:

• To study and forecast the market size of Contact Center in global market.
• To analyze the global key players, SWOT analysis, value and global market share for top players.
• To define, describe and forecast the market by type, end use and region.
• To analyze and compare the market status and forecast between China and major regions, namely, United States, Europe, China, Japan, Southeast Asia, India and Rest of World.
• To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.
• To identify significant trends and factors driving or inhibiting the market growth.
• To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
• To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
• To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market
• To strategically profile the key players and comprehensively analyze their growth strategies.

In this study, the years considered to estimate the market size of Contact Center are as follows:

• History Year: 2013-2017
• Base Year: 2017
• Estimated Year: 2018
• Forecast Year 2018 to 2025

For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Key Stakeholders
Contact Center Manufacturers
Contact Center Distributors/Traders/Wholesalers
Contact Center Subcomponent Manufacturers
Industry Association
Downstream Vendors
Available Customizations

With the given market data, QYResearch offers customizations according to the company's specific needs. The following customization options are available for the report:
Regional and country-level analysis of the Contact Center market, by end-use.
Detailed analysis and profiles of additional market players.

Contents

Global Contact Center Market Size, Status and Forecast 2025

1 INDUSTRY OVERVIEW OF CONTACT CENTER

1.1 Contact Center Market Overview
  1.1.1 Contact Center Product Scope
  1.1.2 Market Status and Outlook
1.2 Global Contact Center Market Size and Analysis by Regions (2013-2018)
  1.2.1 United States
  1.2.2 Europe
  1.2.3 China
  1.2.4 Japan
  1.2.5 Southeast Asia
  1.2.6 India
1.3 Contact Center Market by Type
  1.3.1 IVR
  1.3.2 IP PBX
  1.3.3 Voice Mail Software
1.4 Contact Center Market by End Users/Application
  1.4.1 Government Unit
  1.4.2 Military
  1.4.3 Business
  1.4.4 Other

2 GLOBAL CONTACT CENTER COMPETITION ANALYSIS BY PLAYERS

2.1 Contact Center Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
  2.2.1 Market Concentration Rate
  2.2.2 Product/Service Differences
  2.2.3 New Entrants
  2.2.4 The Technology Trends in Future

3 COMPANY (TOP PLAYERS) PROFILES

3.1 Alcatel-Lucent
  3.1.1 Company Profile
  3.1.2 Main Business/Business Overview
  3.1.3 Products, Services and Solutions
  3.1.4 Contact Center Revenue (Million USD) (2013-2018)
3.2 Avaya
  3.2.1 Company Profile
  3.2.2 Main Business/Business Overview
  3.2.3 Products, Services and Solutions
  3.2.4 Contact Center Revenue (Million USD) (2013-2018)
3.3 Cisco Systems
  3.3.1 Company Profile
  3.3.2 Main Business/Business Overview
  3.3.3 Products, Services and Solutions
  3.3.4 Contact Center Revenue (Million USD) (2013-2018)
3.4 Huawei Technologies
  3.4.1 Company Profile
  3.4.2 Main Business/Business Overview
  3.4.3 Products, Services and Solutions
  3.4.4 Contact Center Revenue (Million USD) (2013-2018)
3.5 3CLogic
  3.5.1 Company Profile
  3.5.2 Main Business/Business Overview
  3.5.3 Products, Services and Solutions
  3.5.4 Contact Center Revenue (Million USD) (2013-2018)
3.6 ShoreTel
  3.6.1 Company Profile
  3.6.2 Main Business/Business Overview
  3.6.3 Products, Services and Solutions
  3.6.4 Contact Center Revenue (Million USD) (2013-2018)
3.7 Aastra
  3.7.1 Company Profile
  3.7.2 Main Business/Business Overview
  3.7.3 Products, Services and Solutions
  3.7.4 Contact Center Revenue (Million USD) (2013-2018)
3.8 Altitude Software
  3.8.1 Company Profile
  3.8.2 Main Business/Business Overview
  3.8.3 Products, Services and Solutions
  3.8.4 Contact Center Revenue (Million USD) (2013-2018)
3.9 Aspect Software
  3.9.1 Company Profile
  3.9.2 Main Business/Business Overview
  3.9.3 Products, Services and Solutions
  3.9.4 Contact Center Revenue (Million USD) (2013-2018)
3.10 Connect First
  3.10.1 Company Profile
  3.10.2 Main Business/Business Overview
  3.10.3 Products, Services and Solutions
  3.10.4 Contact Center Revenue (Million USD) (2013-2018)
3.11 Convergys
3.12 CRMXchange
3.13 Enghouse Interactive
3.14 SAP
3.15 Fujitsu
3.16 Genesys
3.17 HP
3.18 Incontact
3.19 Interactive Intelligence
3.20 Mitel Networks
3.21 NEC
3.22 Noble Systems
3.23 Oracle
3.24 Presence Technology

4 GLOBAL CONTACT CENTER MARKET SIZE BY TYPE AND APPLICATION (2013-2018)

4.1 Global Contact Center Market Size by Type (2013-2018)
4.2 Global Contact Center Market Size by Application (2013-2018)
4.3 Potential Application of Contact Center in Future
4.4 Top Consumer/End Users of Contact Center

5 UNITED STATES CONTACT CENTER DEVELOPMENT STATUS AND OUTLOOK

5.1 United States Contact Center Market Size (2013-2018)
5.2 United States Contact Center Market Size and Market Share by Players (2013-2018)
5.3 United States Contact Center Market Size by Application (2013-2018)

6 EUROPE CONTACT CENTER DEVELOPMENT STATUS AND OUTLOOK

6.1 Europe Contact Center Market Size (2013-2018)
6.2 Europe Contact Center Market Size and Market Share by Players (2013-2018)
6.3 Europe Contact Center Market Size by Application (2013-2018)

7 CHINA CONTACT CENTER DEVELOPMENT STATUS AND OUTLOOK

7.1 China Contact Center Market Size (2013-2018)
7.2 China Contact Center Market Size and Market Share by Players (2013-2018)
7.3 China Contact Center Market Size by Application (2013-2018)

8 JAPAN CONTACT CENTER DEVELOPMENT STATUS AND OUTLOOK

8.1 Japan Contact Center Market Size (2013-2018)
8.2 Japan Contact Center Market Size and Market Share by Players (2013-2018)
8.3 Japan Contact Center Market Size by Application (2013-2018)

9 SOUTHEAST ASIA CONTACT CENTER DEVELOPMENT STATUS AND OUTLOOK

9.1 Southeast Asia Contact Center Market Size (2013-2018)
9.2 Southeast Asia Contact Center Market Size and Market Share by Players (2013-2018)
9.3 Southeast Asia Contact Center Market Size by Application (2013-2018)

10 INDIA CONTACT CENTER DEVELOPMENT STATUS AND OUTLOOK

10.1 India Contact Center Market Size (2013-2018)
10.2 India Contact Center Market Size and Market Share by Players (2013-2018)
10.3 India Contact Center Market Size by Application (2013-2018)

11 MARKET FORECAST BY REGIONS, TYPE AND APPLICATION (2018-2025)

11.1 Global Contact Center Market Size (Value) by Regions (2018-2025)
  11.1.1 United States Contact Center Revenue and Growth Rate (2018-2025)
  11.1.2 Europe Contact Center Revenue and Growth Rate (2018-2025)
  11.1.3 China Contact Center Revenue and Growth Rate (2018-2025)
  11.1.4 Japan Contact Center Revenue and Growth Rate (2018-2025)
  11.1.5 Southeast Asia Contact Center Revenue and Growth Rate (2018-2025)
  11.1.6 India Contact Center Revenue and Growth Rate (2018-2025)
11.2 Global Contact Center Market Size (Value) by Type (2018-2025)
11.3 Global Contact Center Market Size by Application (2018-2025)

12 CONTACT CENTER MARKET DYNAMICS

12.1 Contact Center Market Opportunities
12.2 Contact Center Challenge and Risk
  12.2.1 Competition from Opponents
  12.2.2 Downside Risks of Economy
12.3 Contact Center Market Constraints and Threat
  12.3.1 Threat from Substitute
  12.3.2 Government Policy
  12.3.3 Technology Risks
12.4 Contact Center Market Driving Force
  12.4.1 Growing Demand from Emerging Markets
  12.4.2 Potential Application

13 MARKET EFFECT FACTORS ANALYSIS

13.1 Technology Progress/Risk
  13.1.1 Substitutes
  13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
  13.3.1 Economic Fluctuations
  13.3.2 Other Risk Factors

14 RESEARCH FINDING/CONCLUSION

15 APPENDIX

Methodology
Analyst Introduction
Data Source

The report requires updating with new data and is sent in 2-3 business days after order is placed.

List Of Tables

LIST OF TABLES AND FIGURES

Figure Global Contact Center Market Size (Million USD) Status and Outlook (2013-2018)
Table Global Contact Center Revenue (Million USD) Comparison by Regions (2013-2018)
Figure Global Contact Center Market Share by Regions (2013-2018)
Figure United States Contact Center Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Europe Contact Center Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure China Contact Center Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Japan Contact Center Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Southeast Asia Contact Center Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure India Contact Center Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Table Global Contact Center Revenue (Million USD) and Growth Rate (%) Comparison by Product (2013-2018)
Figure Global Contact Center Revenue Market Share by Type in 2017
Figure IVR Market Size (Million USD) and Growth Rate (2013-2018)
Figure IP PBX Market Size (Million USD) and Growth Rate (2013-2018)
Figure Voice Mail Software Market Size (Million USD) and Growth Rate (2013-2018)
Figure Global Contact Center Market Share by Application in 2017
Figure Contact Center Market Size (Million USD) and Growth Rate in Government Unit (2013-2018)
Figure Contact Center Market Size (Million USD) and Growth Rate in Military (2013-2018)
Figure Contact Center Market Size (Million USD) and Growth Rate in Business (2013-2018)
Figure Contact Center Market Size (Million USD) and Growth Rate in Other (2013-2018)
Table Contact Center Market Size (Million USD) by Players (2013-2018)
Figure Contact Center Market Size Share by Players in 2013
Figure Contact Center Market Size Share by Players in 2017
Table Alcatel-Lucent Basic Information List
Table Contact Center Business Revenue (Million USD) of Alcatel-Lucent (2013-2018)
Figure Alcatel-Lucent Contact Center Business Revenue Market Share (2013-2018)
Table Avaya Basic Information List
Table Contact Center Business Revenue (Million USD) of Avaya (2013-2018)
Figure Avaya Contact Center Business Revenue Market Share (2013-2018)
Table Cisco Systems Basic Information List
Table Contact Center Business Revenue (Million USD) of Cisco Systems (2013-2018)
Figure Cisco Systems Contact Center Business Revenue Market Share (2013-2018)
Table Huawei Technologies Basic Information List
Table Contact Center Business Revenue (Million USD) of Huawei Technologies (2013-2018)
Figure Huawei Technologies Contact Center Business Revenue Market Share (2013-2018)
Table 3CLogic Basic Information List
Table Contact Center Business Revenue (Million USD) of 3CLogic (2013-2018)
Figure 3CLogic Contact Center Business Revenue Market Share (2013-2018)
Table ShoreTel Basic Information List
Table Contact Center Business Revenue (Million USD) of ShoreTel (2013-2018)
Figure ShoreTel Contact Center Business Revenue Market Share (2013-2018)
Table Aastra Basic Information List
Table Contact Center Business Revenue (Million USD) of Aastra (2013-2018)
Figure Aastra Contact Center Business Revenue Market Share (2013-2018)
Table Altitude Software Basic Information List
Table Contact Center Business Revenue (Million USD) of Altitude Software (2013-2018)
Figure Altitude Software Contact Center Business Revenue Market Share (2013-2018)
Table Aspect Software Basic Information List
Table Contact Center Business Revenue (Million USD) of Aspect Software (2013-2018)
Figure Aspect Software Contact Center Business Revenue Market Share (2013-2018)
Table Connect First Basic Information List
Table Contact Center Business Revenue (Million USD) of Connect First (2013-2018)
Figure Connect First Contact Center Business Revenue Market Share (2013-2018)
Table Convergys Basic Information List
Table Contact Center Business Revenue (Million USD) of Convergys (2013-2018)
Figure Convergys Contact Center Business Revenue Market Share (2013-2018)
Table CRMXchange Basic Information List
Table Contact Center Business Revenue (Million USD) of CRMXchange (2013-2018)
Figure CRMXchange Contact Center Business Revenue Market Share (2013-2018)
Table Enghouse Interactive Basic Information List
Table SAP Basic Information List
Table Fujitsu Basic Information List
Table Genesys Basic Information List
Table HP Basic Information List
Table Incontact Basic Information List
Table Interactive Intelligence Basic Information List
Table Mitel Networks Basic Information List
Table NEC Basic Information List
Table Noble Systems Basic Information List
Table Oracle Basic Information List
Table Presence Technology Basic Information List
Table Global Contact Center Market Size (Million USD) by Product (2013-2018)
Figure Global Contact Center Revenue Market Share (%) by Product (2013-2018)
Figure Global Contact Center Market Share by Product in 2017
Table Global Contact Center Market Size by Application (2013-2018)
Figure Global Contact Center Revenue Market Share (%) by Application in 2017
Table Top Consumer/End Users of Contact Center
Figure United States Contact Center Market Size (Million USD) and Growth Rate (2013-2018)
Table United States Contact Center Market Size (Million USD) by Players (2013-2018)
Figure United States Contact Center Market Size Share by Players in 2013
Figure United States Contact Center Market Size Share by Players in 2017
Table United States Contact Center Market Size by Application (2013-2018)
Figure United States Contact Center Revenue Market Share (%) by Application (2013-2018)
Figure United States Contact Center Market Size Share by Application in 2017
Figure Europe Contact Center Market Size (Million USD) and Growth Rate (2013-2018)
Table Europe Contact Center Market Size (Million USD) by Players (2013-2018)
Figure Europe Contact Center Market Size Share by Players in 2013
Figure Europe Contact Center Market Size Share by Players in 2017
Table Europe Contact Center Market Size by Application (2013-2018)
Figure Europe Contact Center Revenue Market Share (%) by Application (2013-2018)
Figure Europe Contact Center Market Size Share by Application in 2017
Figure China Contact Center Market Size (Million USD) and Growth Rate (2013-2018)
Table China Contact Center Market Size (Million USD) by Players (2013-2018)
Figure China Contact Center Market Size Share by Players in 2013
Figure China Contact Center Market Size Share by Players in 2017
Table China Contact Center Market Size by Application (2013-2018)
Figure China Contact Center Revenue Market Share (%) by Application (2013-2018)
Figure China Contact Center Market Size Share by Application in 2017
Figure Japan Contact Center Market Size (Million USD) and Growth Rate (2013-2018)
Table Japan Contact Center Market Size (Million USD) by Players (2013-2018)
Figure Japan Contact Center Market Size Share by Players in 2013
Figure Japan Contact Center Market Size Share by Players in 2017
Table Japan Contact Center Market Size by Application (2013-2018)
Figure Japan Contact Center Revenue Market Share (%) by Application (2013-2018)
Figure Japan Contact Center Market Size Share by Application in 2017
Figure Southeast Asia Contact Center Market Size (Million USD) and Growth Rate (2013-2018)
Table Southeast Asia Contact Center Market Size (Million USD) by Players (2013-2018)
Figure Southeast Asia Contact Center Market Size Share by Players in 2013
Figure Southeast Asia Contact Center Market Size Share by Players in 2017
Table Southeast Asia Contact Center Market Size by Application (2013-2018)
Figure Southeast Asia Contact Center Revenue Market Share (%) by Application (2013-2018)
Figure Southeast Asia Contact Center Market Size Share by Application in 2017
Figure India Contact Center Market Size (Million USD) and Growth Rate (2013-2018)
Table India Contact Center Market Size (Million USD) by Players (2013-2018)
Figure India Contact Center Market Size Share by Players in 2013
Figure India Contact Center Market Size Share by Players in 2017
Table India Contact Center Market Size by Application (2013-2018)
Figure India Contact Center Revenue Market Share (%) by Application (2013-2018)
Figure India Contact Center Market Size Share by Application in 2017
Figure Global Contact Center Market Size and Growth Rate (2018-2025)
Table Global Contact Center Market Size (Million USD) by Regions (2018-2025)
Figure Global Contact Center Market Size Share (2018-2025)
Figure Global Contact Center Market Size Share by Regions in 2025
Figure United States Contact Center Revenue (Million USD) and Growth Rate (2018-2025)
Figure Europe Contact Center Revenue (Million USD) and Growth Rate (2018-2025)
Figure China Contact Center Revenue (Million USD) and Growth Rate (2018-2025)
Figure Japan Contact Center Revenue (Million USD) and Growth Rate (2018-2025)
Figure Southeast Asia Contact Center Revenue (Million USD) and Growth Rate (2018-2025)
Figure India Contact Center Revenue (Million USD) and Growth Rate (2018-2025)
Table Global Contact Center Market Size (Million USD) by Type (2018-2025)
Figure Global Contact Center Market Size Share by Type in 2018
Figure Global Contact Center Market Size Share by Type in 2025
Table Global Contact Center Market Size (Million USD) by Application (2018-2025)
Figure Global Contact Center Market Size (Million USD) by Application in 2018