Global BPO Market Research Report 2023
Global BPO Market Overview:
Global BPO Market Report 2022 comes with the extensive industry analysis by Introspective Market Research with development components, patterns, flows and sizes. The report also calculates present and past market values to forecast potential market management through the forecast period between 2022-2028.This research study of BPO involved the extensive usage of both primary and secondary data sources. This includes the study of various parameters affecting the industry, including the government policy, market environment, competitive landscape, historical data, present trends in the market, technological innovation, upcoming technologies and the technical progress in related industry.
Scope of the BPO Market
The BPO Market Research report incorporate value chain analysis for each of the product type. Value chain analysis offers in depth information about value addition at each stage.The study includes drivers and restraints for BPO Market along with their impact on demand during the forecast period. The study also provides key market indicators affecting thegrowth of the market. Research report includes major key player analysis with shares of each player inside market, growth rate and market attractiveness in different endusers/regions. Our study BPO Market helps user to make precise decision in order to expand their market presence and increase market share.
Impact of COVID-19 on BPO Market
Report covers Impact of Coronavirus COVID-19: Since the COVID-19 virus outbreak in December 2019, the disease has spread to almost every country around the globe with the World Health Organization declaring it a public health emergency. The global impacts of the coronavirus disease 2019 (COVID-19) are already starting to be felt, and will significantly affect the BPO market in 2020. The outbreak of COVID-19 has brought effects on many aspects, like flight cancellations; travel bans and quarantines; restaurants closed; all indoor/outdoor events restricted; over forty countries state of emergency declared; massive slowing of the supply chain; stock market volatility; falling business confidence, growing panic among the population, and uncertainty about future.
Global BPO Market Segmentation
Global BPO Market Research report comprises of Porter's five forces analysis to do the detail study about its each segmentation like Product segmentation, End user/application segment analysis and Major key players analysis mentioned as below;
By Type, BPO market has been segmented into:
Finance & Accounting
Customer Services
HR Outsourcing
KPO
Procurement Outsourcing
By Application, BPO market has been segmented into:
BFSI
Manufacturing
Telecommunications & Technology
Retail
Others
Regional Analysis:
North America (U.S., Canada, Mexico)
Europe (Germany, U.K., France, Italy, Russia, Spain, Rest of Europe)
Asia-Pacific (China, India, Japan, Singapore, Australia, New Zealand, Rest of APAC)
South America (Brazil, Argentina, Rest of SA)
Middle East & Africa (Turkey, Saudi Arabia, Iran, UAE, Africa, Rest of MEA)
Competitive Landscape:
Competitive analysis is the study of strength and weakness, market investment, market share, market sales volume, market trends of major players in the market.The BPO market study focused on including all the primary level, secondary level and tertiary level competitors in the report. The data generated by conducting the primary and secondary research.The report covers detail analysis of driver, constraints and scope for new players entering the BPO market.
Top Key Players Covered in BPO market are:
Intelenet Global Services
Tata Consultancy Services
Hewlett-Packard Co.
Genpact
Capgemini
Genpact
Accenture
EXL Service
NCO Financial Systems Inc
IBM
Xerox Corp.
Aegis Ltd.
Convergys Corp.
Objective to buy this Report:
1. BPO analysis predicts the representation of this market, supply and demand, capacity, detailed investigations, etc.
2. Even the report, along with the international series, conducts an in-depth study of rules, policies and current policy.
3. In addition, additional factors are mentioned: imports, arrangement of commodity prices for the market, supply and demand of industry products, major manufacturers.
4. The report starts with BPO market statistics and moves to important points, with dependent markets categorized by market trend by application.
5. Applications of market may also be assessed based on their performances.
6. Other market attributes, such as future aspects, limitations and growth for all departments.
Global BPO Market Report 2022 comes with the extensive industry analysis by Introspective Market Research with development components, patterns, flows and sizes. The report also calculates present and past market values to forecast potential market management through the forecast period between 2022-2028.This research study of BPO involved the extensive usage of both primary and secondary data sources. This includes the study of various parameters affecting the industry, including the government policy, market environment, competitive landscape, historical data, present trends in the market, technological innovation, upcoming technologies and the technical progress in related industry.
Scope of the BPO Market
The BPO Market Research report incorporate value chain analysis for each of the product type. Value chain analysis offers in depth information about value addition at each stage.The study includes drivers and restraints for BPO Market along with their impact on demand during the forecast period. The study also provides key market indicators affecting thegrowth of the market. Research report includes major key player analysis with shares of each player inside market, growth rate and market attractiveness in different endusers/regions. Our study BPO Market helps user to make precise decision in order to expand their market presence and increase market share.
Impact of COVID-19 on BPO Market
Report covers Impact of Coronavirus COVID-19: Since the COVID-19 virus outbreak in December 2019, the disease has spread to almost every country around the globe with the World Health Organization declaring it a public health emergency. The global impacts of the coronavirus disease 2019 (COVID-19) are already starting to be felt, and will significantly affect the BPO market in 2020. The outbreak of COVID-19 has brought effects on many aspects, like flight cancellations; travel bans and quarantines; restaurants closed; all indoor/outdoor events restricted; over forty countries state of emergency declared; massive slowing of the supply chain; stock market volatility; falling business confidence, growing panic among the population, and uncertainty about future.
Global BPO Market Segmentation
Global BPO Market Research report comprises of Porter's five forces analysis to do the detail study about its each segmentation like Product segmentation, End user/application segment analysis and Major key players analysis mentioned as below;
By Type, BPO market has been segmented into:
Finance & Accounting
Customer Services
HR Outsourcing
KPO
Procurement Outsourcing
By Application, BPO market has been segmented into:
BFSI
Manufacturing
Telecommunications & Technology
Retail
Others
Regional Analysis:
North America (U.S., Canada, Mexico)
Europe (Germany, U.K., France, Italy, Russia, Spain, Rest of Europe)
Asia-Pacific (China, India, Japan, Singapore, Australia, New Zealand, Rest of APAC)
South America (Brazil, Argentina, Rest of SA)
Middle East & Africa (Turkey, Saudi Arabia, Iran, UAE, Africa, Rest of MEA)
Competitive Landscape:
Competitive analysis is the study of strength and weakness, market investment, market share, market sales volume, market trends of major players in the market.The BPO market study focused on including all the primary level, secondary level and tertiary level competitors in the report. The data generated by conducting the primary and secondary research.The report covers detail analysis of driver, constraints and scope for new players entering the BPO market.
Top Key Players Covered in BPO market are:
Intelenet Global Services
Tata Consultancy Services
Hewlett-Packard Co.
Genpact
Capgemini
Genpact
Accenture
EXL Service
NCO Financial Systems Inc
IBM
Xerox Corp.
Aegis Ltd.
Convergys Corp.
Objective to buy this Report:
1. BPO analysis predicts the representation of this market, supply and demand, capacity, detailed investigations, etc.
2. Even the report, along with the international series, conducts an in-depth study of rules, policies and current policy.
3. In addition, additional factors are mentioned: imports, arrangement of commodity prices for the market, supply and demand of industry products, major manufacturers.
4. The report starts with BPO market statistics and moves to important points, with dependent markets categorized by market trend by application.
5. Applications of market may also be assessed based on their performances.
6. Other market attributes, such as future aspects, limitations and growth for all departments.
CHAPTER 1: INTRODUCTION
1.1 Research Objectives
1.2 Research Methodology
1.3 Research Process
1.4 Scope and Coverage
1.4.1 Market Definition
1.4.2 Key Questions Answered
1.5 Market Segmentation
CHAPTER 2:EXECUTIVE SUMMARY
CHAPTER 3:GROWTH OPPORTUNITIES BY SEGMENT
3.1 By Type
3.2 By Application
CHAPTER 4: MARKET LANDSCAPE
4.1 Porter's Five Forces Analysis
4.1.1 Bargaining Power of Supplier
4.1.2 Threat of New Entrants
4.1.3 Threat of Substitutes
4.1.4 Competitive Rivalry
4.1.5 Bargaining Power Among Buyers
4.2 Industry Value Chain Analysis
4.3 Market Dynamics
4.3.1 Drivers
4.3.2 Restraints
4.3.3 Opportunities
4.5.4 Challenges
4.4 Pestle Analysis
4.5 Technological Roadmap
4.6 Regulatory Landscape
4.7 SWOT Analysis
4.8 Price Trend Analysis
4.9 Patent Analysis
4.10 Analysis of the Impact of Covid-19
4.10.1 Impact on the Overall Market
4.10.2 Impact on the Supply Chain
4.10.3 Impact on the Key Manufacturers
4.10.4 Impact on the Pricing
CHAPTER 5: BPO MARKET BY TYPE
5.1 BPO Market Overview Snapshot and Growth Engine
5.2 BPO Market Overview
5.3 Finance & Accounting
5.3.1 Introduction and Market Overview
5.3.2 Historic and Forecasted Market Size (2016-2028F)
5.3.3 Key Market Trends, Growth Factors and Opportunities
5.3.4 Finance & Accounting: Geographic Segmentation
5.4 Customer Services
5.4.1 Introduction and Market Overview
5.4.2 Historic and Forecasted Market Size (2016-2028F)
5.4.3 Key Market Trends, Growth Factors and Opportunities
5.4.4 Customer Services: Geographic Segmentation
5.5 HR Outsourcing
5.5.1 Introduction and Market Overview
5.5.2 Historic and Forecasted Market Size (2016-2028F)
5.5.3 Key Market Trends, Growth Factors and Opportunities
5.5.4 HR Outsourcing: Geographic Segmentation
5.6 KPO
5.6.1 Introduction and Market Overview
5.6.2 Historic and Forecasted Market Size (2016-2028F)
5.6.3 Key Market Trends, Growth Factors and Opportunities
5.6.4 KPO: Geographic Segmentation
5.7 Procurement Outsourcing
5.7.1 Introduction and Market Overview
5.7.2 Historic and Forecasted Market Size (2016-2028F)
5.7.3 Key Market Trends, Growth Factors and Opportunities
5.7.4 Procurement Outsourcing: Geographic Segmentation
CHAPTER 6: BPO MARKET BY APPLICATION
6.1 BPO Market Overview Snapshot and Growth Engine
6.2 BPO Market Overview
6.3 BFSI
6.3.1 Introduction and Market Overview
6.3.2 Historic and Forecasted Market Size (2016-2028F)
6.3.3 Key Market Trends, Growth Factors and Opportunities
6.3.4 BFSI: Geographic Segmentation
6.4 Manufacturing
6.4.1 Introduction and Market Overview
6.4.2 Historic and Forecasted Market Size (2016-2028F)
6.4.3 Key Market Trends, Growth Factors and Opportunities
6.4.4 Manufacturing: Geographic Segmentation
6.5 Telecommunications & Technology
6.5.1 Introduction and Market Overview
6.5.2 Historic and Forecasted Market Size (2016-2028F)
6.5.3 Key Market Trends, Growth Factors and Opportunities
6.5.4 Telecommunications & Technology: Geographic Segmentation
6.6 Retail
6.6.1 Introduction and Market Overview
6.6.2 Historic and Forecasted Market Size (2016-2028F)
6.6.3 Key Market Trends, Growth Factors and Opportunities
6.6.4 Retail: Geographic Segmentation
6.7 Others
6.7.1 Introduction and Market Overview
6.7.2 Historic and Forecasted Market Size (2016-2028F)
6.7.3 Key Market Trends, Growth Factors and Opportunities
6.7.4 Others: Geographic Segmentation
CHAPTER 7: COMPANY PROFILES AND COMPETITIVE ANALYSIS
7.1 Competitive Landscape
7.1.1 Competitive Positioning
7.1.2 BPO Sales and Market Share By Players
7.1.3 Industry BCG Matrix
7.1.4 Heat Map Analysis
7.1.5 BPO Industry Concentration Ratio (CR5 and HHI)
7.1.6 Top 5 BPO Players Market Share
7.1.7 Mergers and Acquisitions
7.1.8 Business Strategies By Top Players
7.2 INTELENET GLOBAL SERVICES
7.2.1 Company Overview
7.2.2 Key Executives
7.2.3 Company Snapshot
7.2.4 Operating Business Segments
7.2.5 Product Portfolio
7.2.6 Business Performance
7.2.7 Key Strategic Moves and Recent Developments
7.2.8 SWOT Analysis
7.3 TATA CONSULTANCY SERVICES
7.4 HEWLETT-PACKARD CO.
7.5 GENPACT
7.6 CAPGEMINI
7.7 GENPACT
7.8 ACCENTURE
7.9 EXL SERVICE
7.10 NCO FINANCIAL SYSTEMS INC
7.11 IBM
7.12 XEROX CORP.
7.13 AEGIS LTD.
7.14 CONVERGYS CORP.
CHAPTER 8: GLOBAL BPO MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
8.1 Market Overview
8.2 Historic and Forecasted Market Size By Type
8.2.1 Finance & Accounting
8.2.2 Customer Services
8.2.3 HR Outsourcing
8.2.4 KPO
8.2.5 Procurement Outsourcing
8.3 Historic and Forecasted Market Size By Application
8.3.1 BFSI
8.3.2 Manufacturing
8.3.3 Telecommunications & Technology
8.3.4 Retail
8.3.5 Others
CHAPTER 9: NORTH AMERICA BPO MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
9.1 Key Market Trends, Growth Factors and Opportunities
9.2 Impact of Covid-19
9.3 Key Players
9.4 Key Market Trends, Growth Factors and Opportunities
9.4 Historic and Forecasted Market Size By Type
9.4.1 Finance & Accounting
9.4.2 Customer Services
9.4.3 HR Outsourcing
9.4.4 KPO
9.4.5 Procurement Outsourcing
9.5 Historic and Forecasted Market Size By Application
9.5.1 BFSI
9.5.2 Manufacturing
9.5.3 Telecommunications & Technology
9.5.4 Retail
9.5.5 Others
9.6 Historic and Forecast Market Size by Country
9.6.1 U.S.
9.6.2 Canada
9.6.3 Mexico
CHAPTER 10: EUROPE BPO MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
10.1 Key Market Trends, Growth Factors and Opportunities
10.2 Impact of Covid-19
10.3 Key Players
10.4 Key Market Trends, Growth Factors and Opportunities
10.4 Historic and Forecasted Market Size By Type
10.4.1 Finance & Accounting
10.4.2 Customer Services
10.4.3 HR Outsourcing
10.4.4 KPO
10.4.5 Procurement Outsourcing
10.5 Historic and Forecasted Market Size By Application
10.5.1 BFSI
10.5.2 Manufacturing
10.5.3 Telecommunications & Technology
10.5.4 Retail
10.5.5 Others
10.6 Historic and Forecast Market Size by Country
10.6.1 Germany
10.6.2 U.K.
10.6.3 France
10.6.4 Italy
10.6.5 Russia
10.6.6 Spain
10.6.7 Rest of Europe
CHAPTER 11: ASIA-PACIFIC BPO MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
11.1 Key Market Trends, Growth Factors and Opportunities
11.2 Impact of Covid-19
11.3 Key Players
11.4 Key Market Trends, Growth Factors and Opportunities
11.4 Historic and Forecasted Market Size By Type
11.4.1 Finance & Accounting
11.4.2 Customer Services
11.4.3 HR Outsourcing
11.4.4 KPO
11.4.5 Procurement Outsourcing
11.5 Historic and Forecasted Market Size By Application
11.5.1 BFSI
11.5.2 Manufacturing
11.5.3 Telecommunications & Technology
11.5.4 Retail
11.5.5 Others
11.6 Historic and Forecast Market Size by Country
11.6.1 China
11.6.2 India
11.6.3 Japan
11.6.4 Singapore
11.6.5 Australia
11.6.6 New Zealand
11.6.7 Rest of APAC
CHAPTER 12: MIDDLE EAST & AFRICA BPO MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
12.1 Key Market Trends, Growth Factors and Opportunities
12.2 Impact of Covid-19
12.3 Key Players
12.4 Key Market Trends, Growth Factors and Opportunities
12.4 Historic and Forecasted Market Size By Type
12.4.1 Finance & Accounting
12.4.2 Customer Services
12.4.3 HR Outsourcing
12.4.4 KPO
12.4.5 Procurement Outsourcing
12.5 Historic and Forecasted Market Size By Application
12.5.1 BFSI
12.5.2 Manufacturing
12.5.3 Telecommunications & Technology
12.5.4 Retail
12.5.5 Others
12.6 Historic and Forecast Market Size by Country
12.6.1 Turkey
12.6.2 Saudi Arabia
12.6.3 Iran
12.6.4 UAE
12.6.5 Africa
12.6.6 Rest of MEA
CHAPTER 13: SOUTH AMERICA BPO MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
13.1 Key Market Trends, Growth Factors and Opportunities
13.2 Impact of Covid-19
13.3 Key Players
13.4 Key Market Trends, Growth Factors and Opportunities
13.4 Historic and Forecasted Market Size By Type
13.4.1 Finance & Accounting
13.4.2 Customer Services
13.4.3 HR Outsourcing
13.4.4 KPO
13.4.5 Procurement Outsourcing
13.5 Historic and Forecasted Market Size By Application
13.5.1 BFSI
13.5.2 Manufacturing
13.5.3 Telecommunications & Technology
13.5.4 Retail
13.5.5 Others
13.6 Historic and Forecast Market Size by Country
13.6.1 Brazil
13.6.2 Argentina
13.6.3 Rest of SA
CHAPTER 14 INVESTMENT ANALYSIS
CHAPTER 15 ANALYST VIEWPOINT AND CONCLUSION
1.1 Research Objectives
1.2 Research Methodology
1.3 Research Process
1.4 Scope and Coverage
1.4.1 Market Definition
1.4.2 Key Questions Answered
1.5 Market Segmentation
CHAPTER 2:EXECUTIVE SUMMARY
CHAPTER 3:GROWTH OPPORTUNITIES BY SEGMENT
3.1 By Type
3.2 By Application
CHAPTER 4: MARKET LANDSCAPE
4.1 Porter's Five Forces Analysis
4.1.1 Bargaining Power of Supplier
4.1.2 Threat of New Entrants
4.1.3 Threat of Substitutes
4.1.4 Competitive Rivalry
4.1.5 Bargaining Power Among Buyers
4.2 Industry Value Chain Analysis
4.3 Market Dynamics
4.3.1 Drivers
4.3.2 Restraints
4.3.3 Opportunities
4.5.4 Challenges
4.4 Pestle Analysis
4.5 Technological Roadmap
4.6 Regulatory Landscape
4.7 SWOT Analysis
4.8 Price Trend Analysis
4.9 Patent Analysis
4.10 Analysis of the Impact of Covid-19
4.10.1 Impact on the Overall Market
4.10.2 Impact on the Supply Chain
4.10.3 Impact on the Key Manufacturers
4.10.4 Impact on the Pricing
CHAPTER 5: BPO MARKET BY TYPE
5.1 BPO Market Overview Snapshot and Growth Engine
5.2 BPO Market Overview
5.3 Finance & Accounting
5.3.1 Introduction and Market Overview
5.3.2 Historic and Forecasted Market Size (2016-2028F)
5.3.3 Key Market Trends, Growth Factors and Opportunities
5.3.4 Finance & Accounting: Geographic Segmentation
5.4 Customer Services
5.4.1 Introduction and Market Overview
5.4.2 Historic and Forecasted Market Size (2016-2028F)
5.4.3 Key Market Trends, Growth Factors and Opportunities
5.4.4 Customer Services: Geographic Segmentation
5.5 HR Outsourcing
5.5.1 Introduction and Market Overview
5.5.2 Historic and Forecasted Market Size (2016-2028F)
5.5.3 Key Market Trends, Growth Factors and Opportunities
5.5.4 HR Outsourcing: Geographic Segmentation
5.6 KPO
5.6.1 Introduction and Market Overview
5.6.2 Historic and Forecasted Market Size (2016-2028F)
5.6.3 Key Market Trends, Growth Factors and Opportunities
5.6.4 KPO: Geographic Segmentation
5.7 Procurement Outsourcing
5.7.1 Introduction and Market Overview
5.7.2 Historic and Forecasted Market Size (2016-2028F)
5.7.3 Key Market Trends, Growth Factors and Opportunities
5.7.4 Procurement Outsourcing: Geographic Segmentation
CHAPTER 6: BPO MARKET BY APPLICATION
6.1 BPO Market Overview Snapshot and Growth Engine
6.2 BPO Market Overview
6.3 BFSI
6.3.1 Introduction and Market Overview
6.3.2 Historic and Forecasted Market Size (2016-2028F)
6.3.3 Key Market Trends, Growth Factors and Opportunities
6.3.4 BFSI: Geographic Segmentation
6.4 Manufacturing
6.4.1 Introduction and Market Overview
6.4.2 Historic and Forecasted Market Size (2016-2028F)
6.4.3 Key Market Trends, Growth Factors and Opportunities
6.4.4 Manufacturing: Geographic Segmentation
6.5 Telecommunications & Technology
6.5.1 Introduction and Market Overview
6.5.2 Historic and Forecasted Market Size (2016-2028F)
6.5.3 Key Market Trends, Growth Factors and Opportunities
6.5.4 Telecommunications & Technology: Geographic Segmentation
6.6 Retail
6.6.1 Introduction and Market Overview
6.6.2 Historic and Forecasted Market Size (2016-2028F)
6.6.3 Key Market Trends, Growth Factors and Opportunities
6.6.4 Retail: Geographic Segmentation
6.7 Others
6.7.1 Introduction and Market Overview
6.7.2 Historic and Forecasted Market Size (2016-2028F)
6.7.3 Key Market Trends, Growth Factors and Opportunities
6.7.4 Others: Geographic Segmentation
CHAPTER 7: COMPANY PROFILES AND COMPETITIVE ANALYSIS
7.1 Competitive Landscape
7.1.1 Competitive Positioning
7.1.2 BPO Sales and Market Share By Players
7.1.3 Industry BCG Matrix
7.1.4 Heat Map Analysis
7.1.5 BPO Industry Concentration Ratio (CR5 and HHI)
7.1.6 Top 5 BPO Players Market Share
7.1.7 Mergers and Acquisitions
7.1.8 Business Strategies By Top Players
7.2 INTELENET GLOBAL SERVICES
7.2.1 Company Overview
7.2.2 Key Executives
7.2.3 Company Snapshot
7.2.4 Operating Business Segments
7.2.5 Product Portfolio
7.2.6 Business Performance
7.2.7 Key Strategic Moves and Recent Developments
7.2.8 SWOT Analysis
7.3 TATA CONSULTANCY SERVICES
7.4 HEWLETT-PACKARD CO.
7.5 GENPACT
7.6 CAPGEMINI
7.7 GENPACT
7.8 ACCENTURE
7.9 EXL SERVICE
7.10 NCO FINANCIAL SYSTEMS INC
7.11 IBM
7.12 XEROX CORP.
7.13 AEGIS LTD.
7.14 CONVERGYS CORP.
CHAPTER 8: GLOBAL BPO MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
8.1 Market Overview
8.2 Historic and Forecasted Market Size By Type
8.2.1 Finance & Accounting
8.2.2 Customer Services
8.2.3 HR Outsourcing
8.2.4 KPO
8.2.5 Procurement Outsourcing
8.3 Historic and Forecasted Market Size By Application
8.3.1 BFSI
8.3.2 Manufacturing
8.3.3 Telecommunications & Technology
8.3.4 Retail
8.3.5 Others
CHAPTER 9: NORTH AMERICA BPO MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
9.1 Key Market Trends, Growth Factors and Opportunities
9.2 Impact of Covid-19
9.3 Key Players
9.4 Key Market Trends, Growth Factors and Opportunities
9.4 Historic and Forecasted Market Size By Type
9.4.1 Finance & Accounting
9.4.2 Customer Services
9.4.3 HR Outsourcing
9.4.4 KPO
9.4.5 Procurement Outsourcing
9.5 Historic and Forecasted Market Size By Application
9.5.1 BFSI
9.5.2 Manufacturing
9.5.3 Telecommunications & Technology
9.5.4 Retail
9.5.5 Others
9.6 Historic and Forecast Market Size by Country
9.6.1 U.S.
9.6.2 Canada
9.6.3 Mexico
CHAPTER 10: EUROPE BPO MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
10.1 Key Market Trends, Growth Factors and Opportunities
10.2 Impact of Covid-19
10.3 Key Players
10.4 Key Market Trends, Growth Factors and Opportunities
10.4 Historic and Forecasted Market Size By Type
10.4.1 Finance & Accounting
10.4.2 Customer Services
10.4.3 HR Outsourcing
10.4.4 KPO
10.4.5 Procurement Outsourcing
10.5 Historic and Forecasted Market Size By Application
10.5.1 BFSI
10.5.2 Manufacturing
10.5.3 Telecommunications & Technology
10.5.4 Retail
10.5.5 Others
10.6 Historic and Forecast Market Size by Country
10.6.1 Germany
10.6.2 U.K.
10.6.3 France
10.6.4 Italy
10.6.5 Russia
10.6.6 Spain
10.6.7 Rest of Europe
CHAPTER 11: ASIA-PACIFIC BPO MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
11.1 Key Market Trends, Growth Factors and Opportunities
11.2 Impact of Covid-19
11.3 Key Players
11.4 Key Market Trends, Growth Factors and Opportunities
11.4 Historic and Forecasted Market Size By Type
11.4.1 Finance & Accounting
11.4.2 Customer Services
11.4.3 HR Outsourcing
11.4.4 KPO
11.4.5 Procurement Outsourcing
11.5 Historic and Forecasted Market Size By Application
11.5.1 BFSI
11.5.2 Manufacturing
11.5.3 Telecommunications & Technology
11.5.4 Retail
11.5.5 Others
11.6 Historic and Forecast Market Size by Country
11.6.1 China
11.6.2 India
11.6.3 Japan
11.6.4 Singapore
11.6.5 Australia
11.6.6 New Zealand
11.6.7 Rest of APAC
CHAPTER 12: MIDDLE EAST & AFRICA BPO MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
12.1 Key Market Trends, Growth Factors and Opportunities
12.2 Impact of Covid-19
12.3 Key Players
12.4 Key Market Trends, Growth Factors and Opportunities
12.4 Historic and Forecasted Market Size By Type
12.4.1 Finance & Accounting
12.4.2 Customer Services
12.4.3 HR Outsourcing
12.4.4 KPO
12.4.5 Procurement Outsourcing
12.5 Historic and Forecasted Market Size By Application
12.5.1 BFSI
12.5.2 Manufacturing
12.5.3 Telecommunications & Technology
12.5.4 Retail
12.5.5 Others
12.6 Historic and Forecast Market Size by Country
12.6.1 Turkey
12.6.2 Saudi Arabia
12.6.3 Iran
12.6.4 UAE
12.6.5 Africa
12.6.6 Rest of MEA
CHAPTER 13: SOUTH AMERICA BPO MARKET ANALYSIS, INSIGHTS AND FORECAST, 2016-2028
13.1 Key Market Trends, Growth Factors and Opportunities
13.2 Impact of Covid-19
13.3 Key Players
13.4 Key Market Trends, Growth Factors and Opportunities
13.4 Historic and Forecasted Market Size By Type
13.4.1 Finance & Accounting
13.4.2 Customer Services
13.4.3 HR Outsourcing
13.4.4 KPO
13.4.5 Procurement Outsourcing
13.5 Historic and Forecasted Market Size By Application
13.5.1 BFSI
13.5.2 Manufacturing
13.5.3 Telecommunications & Technology
13.5.4 Retail
13.5.5 Others
13.6 Historic and Forecast Market Size by Country
13.6.1 Brazil
13.6.2 Argentina
13.6.3 Rest of SA
CHAPTER 14 INVESTMENT ANALYSIS
CHAPTER 15 ANALYST VIEWPOINT AND CONCLUSION
LIST OF TABLES
TABLE 001. EXECUTIVE SUMMARY
TABLE 002. BPO MARKET BARGAINING POWER OF SUPPLIERS
TABLE 003. BPO MARKET BARGAINING POWER OF CUSTOMERS
TABLE 004. BPO MARKET COMPETITIVE RIVALRY
TABLE 005. BPO MARKET THREAT OF NEW ENTRANTS
TABLE 006. BPO MARKET THREAT OF SUBSTITUTES
TABLE 007. BPO MARKET BY TYPE
TABLE 008. FINANCE & ACCOUNTING MARKET OVERVIEW (2016-2028)
TABLE 009. CUSTOMER SERVICES MARKET OVERVIEW (2016-2028)
TABLE 010. HR OUTSOURCING MARKET OVERVIEW (2016-2028)
TABLE 011. KPO MARKET OVERVIEW (2016-2028)
TABLE 012. PROCUREMENT OUTSOURCING MARKET OVERVIEW (2016-2028)
TABLE 013. BPO MARKET BY APPLICATION
TABLE 014. BFSI MARKET OVERVIEW (2016-2028)
TABLE 015. MANUFACTURING MARKET OVERVIEW (2016-2028)
TABLE 016. TELECOMMUNICATIONS & TECHNOLOGY MARKET OVERVIEW (2016-2028)
TABLE 017. RETAIL MARKET OVERVIEW (2016-2028)
TABLE 018. OTHERS MARKET OVERVIEW (2016-2028)
TABLE 019. NORTH AMERICA BPO MARKET, BY TYPE (2016-2028)
TABLE 020. NORTH AMERICA BPO MARKET, BY APPLICATION (2016-2028)
TABLE 021. N BPO MARKET, BY COUNTRY (2016-2028)
TABLE 022. EUROPE BPO MARKET, BY TYPE (2016-2028)
TABLE 023. EUROPE BPO MARKET, BY APPLICATION (2016-2028)
TABLE 024. BPO MARKET, BY COUNTRY (2016-2028)
TABLE 025. ASIA PACIFIC BPO MARKET, BY TYPE (2016-2028)
TABLE 026. ASIA PACIFIC BPO MARKET, BY APPLICATION (2016-2028)
TABLE 027. BPO MARKET, BY COUNTRY (2016-2028)
TABLE 028. MIDDLE EAST & AFRICA BPO MARKET, BY TYPE (2016-2028)
TABLE 029. MIDDLE EAST & AFRICA BPO MARKET, BY APPLICATION (2016-2028)
TABLE 030. BPO MARKET, BY COUNTRY (2016-2028)
TABLE 031. SOUTH AMERICA BPO MARKET, BY TYPE (2016-2028)
TABLE 032. SOUTH AMERICA BPO MARKET, BY APPLICATION (2016-2028)
TABLE 033. BPO MARKET, BY COUNTRY (2016-2028)
TABLE 034. INTELENET GLOBAL SERVICES: SNAPSHOT
TABLE 035. INTELENET GLOBAL SERVICES: BUSINESS PERFORMANCE
TABLE 036. INTELENET GLOBAL SERVICES: PRODUCT PORTFOLIO
TABLE 037. INTELENET GLOBAL SERVICES: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 037. TATA CONSULTANCY SERVICES: SNAPSHOT
TABLE 038. TATA CONSULTANCY SERVICES: BUSINESS PERFORMANCE
TABLE 039. TATA CONSULTANCY SERVICES: PRODUCT PORTFOLIO
TABLE 040. TATA CONSULTANCY SERVICES: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 040. HEWLETT-PACKARD CO.: SNAPSHOT
TABLE 041. HEWLETT-PACKARD CO.: BUSINESS PERFORMANCE
TABLE 042. HEWLETT-PACKARD CO.: PRODUCT PORTFOLIO
TABLE 043. HEWLETT-PACKARD CO.: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 043. GENPACT: SNAPSHOT
TABLE 044. GENPACT: BUSINESS PERFORMANCE
TABLE 045. GENPACT: PRODUCT PORTFOLIO
TABLE 046. GENPACT: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 046. CAPGEMINI: SNAPSHOT
TABLE 047. CAPGEMINI: BUSINESS PERFORMANCE
TABLE 048. CAPGEMINI: PRODUCT PORTFOLIO
TABLE 049. CAPGEMINI: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 049. GENPACT: SNAPSHOT
TABLE 050. GENPACT: BUSINESS PERFORMANCE
TABLE 051. GENPACT: PRODUCT PORTFOLIO
TABLE 052. GENPACT: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 052. ACCENTURE: SNAPSHOT
TABLE 053. ACCENTURE: BUSINESS PERFORMANCE
TABLE 054. ACCENTURE: PRODUCT PORTFOLIO
TABLE 055. ACCENTURE: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 055. EXL SERVICE: SNAPSHOT
TABLE 056. EXL SERVICE: BUSINESS PERFORMANCE
TABLE 057. EXL SERVICE: PRODUCT PORTFOLIO
TABLE 058. EXL SERVICE: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 058. NCO FINANCIAL SYSTEMS INC: SNAPSHOT
TABLE 059. NCO FINANCIAL SYSTEMS INC: BUSINESS PERFORMANCE
TABLE 060. NCO FINANCIAL SYSTEMS INC: PRODUCT PORTFOLIO
TABLE 061. NCO FINANCIAL SYSTEMS INC: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 061. IBM: SNAPSHOT
TABLE 062. IBM: BUSINESS PERFORMANCE
TABLE 063. IBM: PRODUCT PORTFOLIO
TABLE 064. IBM: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 064. XEROX CORP.: SNAPSHOT
TABLE 065. XEROX CORP.: BUSINESS PERFORMANCE
TABLE 066. XEROX CORP.: PRODUCT PORTFOLIO
TABLE 067. XEROX CORP.: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 067. AEGIS LTD.: SNAPSHOT
TABLE 068. AEGIS LTD.: BUSINESS PERFORMANCE
TABLE 069. AEGIS LTD.: PRODUCT PORTFOLIO
TABLE 070. AEGIS LTD.: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 070. CONVERGYS CORP.: SNAPSHOT
TABLE 071. CONVERGYS CORP.: BUSINESS PERFORMANCE
TABLE 072. CONVERGYS CORP.: PRODUCT PORTFOLIO
TABLE 073. CONVERGYS CORP.: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 001. EXECUTIVE SUMMARY
TABLE 002. BPO MARKET BARGAINING POWER OF SUPPLIERS
TABLE 003. BPO MARKET BARGAINING POWER OF CUSTOMERS
TABLE 004. BPO MARKET COMPETITIVE RIVALRY
TABLE 005. BPO MARKET THREAT OF NEW ENTRANTS
TABLE 006. BPO MARKET THREAT OF SUBSTITUTES
TABLE 007. BPO MARKET BY TYPE
TABLE 008. FINANCE & ACCOUNTING MARKET OVERVIEW (2016-2028)
TABLE 009. CUSTOMER SERVICES MARKET OVERVIEW (2016-2028)
TABLE 010. HR OUTSOURCING MARKET OVERVIEW (2016-2028)
TABLE 011. KPO MARKET OVERVIEW (2016-2028)
TABLE 012. PROCUREMENT OUTSOURCING MARKET OVERVIEW (2016-2028)
TABLE 013. BPO MARKET BY APPLICATION
TABLE 014. BFSI MARKET OVERVIEW (2016-2028)
TABLE 015. MANUFACTURING MARKET OVERVIEW (2016-2028)
TABLE 016. TELECOMMUNICATIONS & TECHNOLOGY MARKET OVERVIEW (2016-2028)
TABLE 017. RETAIL MARKET OVERVIEW (2016-2028)
TABLE 018. OTHERS MARKET OVERVIEW (2016-2028)
TABLE 019. NORTH AMERICA BPO MARKET, BY TYPE (2016-2028)
TABLE 020. NORTH AMERICA BPO MARKET, BY APPLICATION (2016-2028)
TABLE 021. N BPO MARKET, BY COUNTRY (2016-2028)
TABLE 022. EUROPE BPO MARKET, BY TYPE (2016-2028)
TABLE 023. EUROPE BPO MARKET, BY APPLICATION (2016-2028)
TABLE 024. BPO MARKET, BY COUNTRY (2016-2028)
TABLE 025. ASIA PACIFIC BPO MARKET, BY TYPE (2016-2028)
TABLE 026. ASIA PACIFIC BPO MARKET, BY APPLICATION (2016-2028)
TABLE 027. BPO MARKET, BY COUNTRY (2016-2028)
TABLE 028. MIDDLE EAST & AFRICA BPO MARKET, BY TYPE (2016-2028)
TABLE 029. MIDDLE EAST & AFRICA BPO MARKET, BY APPLICATION (2016-2028)
TABLE 030. BPO MARKET, BY COUNTRY (2016-2028)
TABLE 031. SOUTH AMERICA BPO MARKET, BY TYPE (2016-2028)
TABLE 032. SOUTH AMERICA BPO MARKET, BY APPLICATION (2016-2028)
TABLE 033. BPO MARKET, BY COUNTRY (2016-2028)
TABLE 034. INTELENET GLOBAL SERVICES: SNAPSHOT
TABLE 035. INTELENET GLOBAL SERVICES: BUSINESS PERFORMANCE
TABLE 036. INTELENET GLOBAL SERVICES: PRODUCT PORTFOLIO
TABLE 037. INTELENET GLOBAL SERVICES: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 037. TATA CONSULTANCY SERVICES: SNAPSHOT
TABLE 038. TATA CONSULTANCY SERVICES: BUSINESS PERFORMANCE
TABLE 039. TATA CONSULTANCY SERVICES: PRODUCT PORTFOLIO
TABLE 040. TATA CONSULTANCY SERVICES: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 040. HEWLETT-PACKARD CO.: SNAPSHOT
TABLE 041. HEWLETT-PACKARD CO.: BUSINESS PERFORMANCE
TABLE 042. HEWLETT-PACKARD CO.: PRODUCT PORTFOLIO
TABLE 043. HEWLETT-PACKARD CO.: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 043. GENPACT: SNAPSHOT
TABLE 044. GENPACT: BUSINESS PERFORMANCE
TABLE 045. GENPACT: PRODUCT PORTFOLIO
TABLE 046. GENPACT: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 046. CAPGEMINI: SNAPSHOT
TABLE 047. CAPGEMINI: BUSINESS PERFORMANCE
TABLE 048. CAPGEMINI: PRODUCT PORTFOLIO
TABLE 049. CAPGEMINI: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 049. GENPACT: SNAPSHOT
TABLE 050. GENPACT: BUSINESS PERFORMANCE
TABLE 051. GENPACT: PRODUCT PORTFOLIO
TABLE 052. GENPACT: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 052. ACCENTURE: SNAPSHOT
TABLE 053. ACCENTURE: BUSINESS PERFORMANCE
TABLE 054. ACCENTURE: PRODUCT PORTFOLIO
TABLE 055. ACCENTURE: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 055. EXL SERVICE: SNAPSHOT
TABLE 056. EXL SERVICE: BUSINESS PERFORMANCE
TABLE 057. EXL SERVICE: PRODUCT PORTFOLIO
TABLE 058. EXL SERVICE: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 058. NCO FINANCIAL SYSTEMS INC: SNAPSHOT
TABLE 059. NCO FINANCIAL SYSTEMS INC: BUSINESS PERFORMANCE
TABLE 060. NCO FINANCIAL SYSTEMS INC: PRODUCT PORTFOLIO
TABLE 061. NCO FINANCIAL SYSTEMS INC: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 061. IBM: SNAPSHOT
TABLE 062. IBM: BUSINESS PERFORMANCE
TABLE 063. IBM: PRODUCT PORTFOLIO
TABLE 064. IBM: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 064. XEROX CORP.: SNAPSHOT
TABLE 065. XEROX CORP.: BUSINESS PERFORMANCE
TABLE 066. XEROX CORP.: PRODUCT PORTFOLIO
TABLE 067. XEROX CORP.: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 067. AEGIS LTD.: SNAPSHOT
TABLE 068. AEGIS LTD.: BUSINESS PERFORMANCE
TABLE 069. AEGIS LTD.: PRODUCT PORTFOLIO
TABLE 070. AEGIS LTD.: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 070. CONVERGYS CORP.: SNAPSHOT
TABLE 071. CONVERGYS CORP.: BUSINESS PERFORMANCE
TABLE 072. CONVERGYS CORP.: PRODUCT PORTFOLIO
TABLE 073. CONVERGYS CORP.: KEY STRATEGIC MOVES AND DEVELOPMENTS
LIST OF FIGURES
FIGURE 001. YEARS CONSIDERED FOR ANALYSIS
FIGURE 002. SCOPE OF THE STUDY
FIGURE 003. BPO MARKET OVERVIEW BY REGIONS
FIGURE 004. PORTER'S FIVE FORCES ANALYSIS
FIGURE 005. BARGAINING POWER OF SUPPLIERS
FIGURE 006. COMPETITIVE RIVALRYFIGURE 007. THREAT OF NEW ENTRANTS
FIGURE 008. THREAT OF SUBSTITUTES
FIGURE 009. VALUE CHAIN ANALYSIS
FIGURE 010. PESTLE ANALYSIS
FIGURE 011. BPO MARKET OVERVIEW BY TYPE
FIGURE 012. FINANCE & ACCOUNTING MARKET OVERVIEW (2016-2028)
FIGURE 013. CUSTOMER SERVICES MARKET OVERVIEW (2016-2028)
FIGURE 014. HR OUTSOURCING MARKET OVERVIEW (2016-2028)
FIGURE 015. KPO MARKET OVERVIEW (2016-2028)
FIGURE 016. PROCUREMENT OUTSOURCING MARKET OVERVIEW (2016-2028)
FIGURE 017. BPO MARKET OVERVIEW BY APPLICATION
FIGURE 018. BFSI MARKET OVERVIEW (2016-2028)
FIGURE 019. MANUFACTURING MARKET OVERVIEW (2016-2028)
FIGURE 020. TELECOMMUNICATIONS & TECHNOLOGY MARKET OVERVIEW (2016-2028)
FIGURE 021. RETAIL MARKET OVERVIEW (2016-2028)
FIGURE 022. OTHERS MARKET OVERVIEW (2016-2028)
FIGURE 023. NORTH AMERICA BPO MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 024. EUROPE BPO MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 025. ASIA PACIFIC BPO MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 026. MIDDLE EAST & AFRICA BPO MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 027. SOUTH AMERICA BPO MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 001. YEARS CONSIDERED FOR ANALYSIS
FIGURE 002. SCOPE OF THE STUDY
FIGURE 003. BPO MARKET OVERVIEW BY REGIONS
FIGURE 004. PORTER'S FIVE FORCES ANALYSIS
FIGURE 005. BARGAINING POWER OF SUPPLIERS
FIGURE 006. COMPETITIVE RIVALRYFIGURE 007. THREAT OF NEW ENTRANTS
FIGURE 008. THREAT OF SUBSTITUTES
FIGURE 009. VALUE CHAIN ANALYSIS
FIGURE 010. PESTLE ANALYSIS
FIGURE 011. BPO MARKET OVERVIEW BY TYPE
FIGURE 012. FINANCE & ACCOUNTING MARKET OVERVIEW (2016-2028)
FIGURE 013. CUSTOMER SERVICES MARKET OVERVIEW (2016-2028)
FIGURE 014. HR OUTSOURCING MARKET OVERVIEW (2016-2028)
FIGURE 015. KPO MARKET OVERVIEW (2016-2028)
FIGURE 016. PROCUREMENT OUTSOURCING MARKET OVERVIEW (2016-2028)
FIGURE 017. BPO MARKET OVERVIEW BY APPLICATION
FIGURE 018. BFSI MARKET OVERVIEW (2016-2028)
FIGURE 019. MANUFACTURING MARKET OVERVIEW (2016-2028)
FIGURE 020. TELECOMMUNICATIONS & TECHNOLOGY MARKET OVERVIEW (2016-2028)
FIGURE 021. RETAIL MARKET OVERVIEW (2016-2028)
FIGURE 022. OTHERS MARKET OVERVIEW (2016-2028)
FIGURE 023. NORTH AMERICA BPO MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 024. EUROPE BPO MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 025. ASIA PACIFIC BPO MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 026. MIDDLE EAST & AFRICA BPO MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 027. SOUTH AMERICA BPO MARKET OVERVIEW BY COUNTRY (2016-2028)