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BPO Services in the Netherlands

November 2020 | 40 pages | ID: B01783E62C3EN
MarketLine

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BPO Services in the Netherlands

Summary

BPO Services in the Netherlands industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value and volume 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights
  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The Dutch BPO services market is expected to generate total revenues of $5.1bn in 2020, representing a compound annual growth rate (CAGR) of 2.9% between 2016 and 2020.
  • The HR outsourcing segment is expected to be the market's most lucrative in 2020, with total revenues of $2.6bn, equivalent to 50% of the market's overall value.
  • A tightening labor market has supported growth in HR services.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in the Netherlands
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in the Netherlands
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the Netherlands bpo services market with five year forecasts by both value and volume
Reasons to Buy
  • What was the size of the Netherlands bpo services market by value in 2020?
  • What will be the size of the Netherlands bpo services market in 2025?
  • What factors are affecting the strength of competition in the Netherlands bpo services market?
  • How has the market performed over the last five years?
  • Who are the top competitiors in the Netherlands's bpo services market?
1 EXECUTIVE SUMMARY

1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape

2 MARKET OVERVIEW

2.1. Market definition
2.2. Market analysis

3 MARKET DATA

3.1. Market value

4 MARKET SEGMENTATION

4.1. Category segmentation
4.2. Geography segmentation

5 MARKET OUTLOOK

5.1. Market value forecast

6 FIVE FORCES ANALYSIS

6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry

7 COMPETITIVE LANDSCAPE

7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?

8 COMPANY PROFILES

8.1. Accenture plc
8.2. ISS AS
8.3. Capgemini SE

9 MACROECONOMIC INDICATORS

9.1. Country data

10 APPENDIX

10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine

LIST OF TABLES

Table 1: Netherlands bpo services market value: $ million, 2016-20(e)
Table 2: Netherlands bpo services market category segmentation: $ million, 2020(e)
Table 3: Netherlands bpo services market geography segmentation: $ million, 2020(e)
Table 4: Netherlands bpo services market value forecast: $ million, 2020-25
Table 5: Accenture plc: key facts
Table 6: Accenture plc: Key Employees
Table 7: Accenture plc: Key Employees Continued
Table 8: ISS AS: key facts
Table 9: ISS AS: Key Employees
Table 10: Capgemini SE: key facts
Table 11: Capgemini SE: Key Employees
Table 12: Capgemini SE: Key Employees Continued
Table 13: Netherlands size of population (million), 2016-20
Table 14: Netherlands gdp (constant 2005 prices, $ billion), 2016-20
Table 15: Netherlands gdp (current prices, $ billion), 2016-20
Table 16: Netherlands inflation, 2016-20
Table 17: Netherlands consumer price index (absolute), 2016-20
Table 18: Netherlands exchange rate, 2015-19

LIST OF FIGURES

Figure 1: Netherlands bpo services market value: $ million, 2016-20(e)
Figure 2: Netherlands bpo services market category segmentation: % share, by value, 2020(e)
Figure 3: Netherlands bpo services market geography segmentation: % share, by value, 2020(e)
Figure 4: Netherlands bpo services market value forecast: $ million, 2020-25
Figure 5: Forces driving competition in the bpo services market in the Netherlands, 2020
Figure 6: Drivers of buyer power in the bpo services market in the Netherlands, 2020
Figure 7: Drivers of supplier power in the bpo services market in the Netherlands, 2020
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in the Netherlands, 2020
Figure 9: Factors influencing the threat of substitutes in the bpo services market in the Netherlands, 2020
Figure 10: Drivers of degree of rivalry in the bpo services market in the Netherlands, 2020

COMPANIES MENTIONED

Accenture plc
ISS AS
Capgemini SE


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