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2020-2025 Global Healthcare CRM and Contact Centre Systems Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

May 2021 | 109 pages | ID: 2DEA44D5385AEN
Maia Research

US$ 3,360.00

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Healthcare CRM, also known as Healthcare Relationship Management, is a widely used term for the Care of Care Management System (CRM) for healthcare. The contact center system is a computer-based system that provides call and contact routing for a large number of telephone transactions, with expert response 'agent' stations and sophisticated real-time contact management systems.

This report elaborates the market size, market characteristics, and market growth of the Healthcare CRM and Contact Centre Systems industry, and breaks down according to the type, application, and consumption area of Healthcare CRM and Contact Centre Systems. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Healthcare CRM and Contact Centre Systems in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.

In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global Healthcare CRM and Contact Centre Systems market covered in Chapter 13:

Five9 Cloud Contact Center
Pipedrive
Freshdesk
Bright Pattern
NetSuite
Healthgrades
Talkdesk
Salesforce
Oracle

In Chapter 6, on the basis of types, the Healthcare CRM and Contact Centre Systems market from 2015 to 2025 is primarily split into:

Contect with orginal organisation
Contect with referring organisation

In Chapter 7, on the basis of applications, the Healthcare CRM and Contact Centre Systems market from 2015 to 2025 covers:

Hospital
Clinic

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:

United States
Europe
China
Japan
India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:

North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others

Years considered for this report:

Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
1 HEALTHCARE CRM AND CONTACT CENTRE SYSTEMS MARKET - RESEARCH SCOPE

1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years

2 HEALTHCARE CRM AND CONTACT CENTRE SYSTEMS MARKET - RESEARCH METHODOLOGY

2.1 Methodology
2.2 Research Data Source
  2.2.1 Secondary Data
  2.2.2 Primary Data
  2.2.3 Market Size Estimation
  2.2.4 Legal Disclaimer

3 HEALTHCARE CRM AND CONTACT CENTRE SYSTEMS MARKET FORCES

3.1 Global Healthcare CRM and Contact Centre Systems Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
  3.2.1 Political Factors
  3.2.2 Economic Factors
  3.2.3 Social Factors
  3.2.4 Technological Factors
  3.2.5 Environmental Factors
  3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
  3.4.1 Risk Assessment on COVID-19
  3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
  3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment

4 HEALTHCARE CRM AND CONTACT CENTRE SYSTEMS MARKET - BY GEOGRAPHY

4.1 Global Healthcare CRM and Contact Centre Systems Market Value and Market Share by Regions
  4.1.1 Global Healthcare CRM and Contact Centre Systems Value ($) by Region (2015-2020)
  4.1.2 Global Healthcare CRM and Contact Centre Systems Value Market Share by Regions (2015-2020)
4.2 Global Healthcare CRM and Contact Centre Systems Market Production and Market Share by Major Countries
  4.2.1 Global Healthcare CRM and Contact Centre Systems Production by Major Countries (2015-2020)
  4.2.2 Global Healthcare CRM and Contact Centre Systems Production Market Share by Major Countries (2015-2020)
4.3 Global Healthcare CRM and Contact Centre Systems Market Consumption and Market Share by Regions
  4.3.1 Global Healthcare CRM and Contact Centre Systems Consumption by Regions (2015-2020)
  4.3.2 Global Healthcare CRM and Contact Centre Systems Consumption Market Share by Regions (2015-2020)

5 HEALTHCARE CRM AND CONTACT CENTRE SYSTEMS MARKET - BY TRADE STATISTICS

5.1 Global Healthcare CRM and Contact Centre Systems Export and Import
5.2 United States Healthcare CRM and Contact Centre Systems Export and Import (2015-2020)
5.3 Europe Healthcare CRM and Contact Centre Systems Export and Import (2015-2020)
5.4 China Healthcare CRM and Contact Centre Systems Export and Import (2015-2020)
5.5 Japan Healthcare CRM and Contact Centre Systems Export and Import (2015-2020)
5.6 India Healthcare CRM and Contact Centre Systems Export and Import (2015-2020)
5.7 ...

6 HEALTHCARE CRM AND CONTACT CENTRE SYSTEMS MARKET - BY TYPE

6.1 Global Healthcare CRM and Contact Centre Systems Production and Market Share by Types (2015-2020)
  6.1.1 Global Healthcare CRM and Contact Centre Systems Production by Types (2015-2020)
  6.1.2 Global Healthcare CRM and Contact Centre Systems Production Market Share by Types (2015-2020)
6.2 Global Healthcare CRM and Contact Centre Systems Value and Market Share by Types (2015-2020)
  6.2.1 Global Healthcare CRM and Contact Centre Systems Value by Types (2015-2020)
  6.2.2 Global Healthcare CRM and Contact Centre Systems Value Market Share by Types (2015-2020)
6.3 Global Healthcare CRM and Contact Centre Systems Production, Price and Growth Rate of Contect with orginal organisation (2015-2020)
6.4 Global Healthcare CRM and Contact Centre Systems Production, Price and Growth Rate of Contect with referring organisation (2015-2020)

7 HEALTHCARE CRM AND CONTACT CENTRE SYSTEMS MARKET - BY APPLICATION

7.1 Global Healthcare CRM and Contact Centre Systems Consumption and Market Share by Applications (2015-2020)
  7.1.1 Global Healthcare CRM and Contact Centre Systems Consumption by Applications (2015-2020)
  7.1.2 Global Healthcare CRM and Contact Centre Systems Consumption Market Share by Applications (2015-2020)
7.2 Global Healthcare CRM and Contact Centre Systems Consumption and Growth Rate of Hospital (2015-2020)
7.3 Global Healthcare CRM and Contact Centre Systems Consumption and Growth Rate of Clinic (2015-2020)

8 NORTH AMERICA HEALTHCARE CRM AND CONTACT CENTRE SYSTEMS MARKET

8.1 North America Healthcare CRM and Contact Centre Systems Market Size
8.2 United States Healthcare CRM and Contact Centre Systems Market Size
8.3 Canada Healthcare CRM and Contact Centre Systems Market Size
8.4 Mexico Healthcare CRM and Contact Centre Systems Market Size
8.5 The Influence of COVID-19 on North America Market

9 EUROPE HEALTHCARE CRM AND CONTACT CENTRE SYSTEMS MARKET ANALYSIS

9.1 Europe Healthcare CRM and Contact Centre Systems Market Size
9.2 Germany Healthcare CRM and Contact Centre Systems Market Size
9.3 United Kingdom Healthcare CRM and Contact Centre Systems Market Size
9.4 France Healthcare CRM and Contact Centre Systems Market Size
9.5 Italy Healthcare CRM and Contact Centre Systems Market Size
9.6 Spain Healthcare CRM and Contact Centre Systems Market Size
9.7 The Influence of COVID-19 on Europe Market

10 ASIA-PACIFIC HEALTHCARE CRM AND CONTACT CENTRE SYSTEMS MARKET ANALYSIS

10.1 Asia-Pacific Healthcare CRM and Contact Centre Systems Market Size
10.2 China Healthcare CRM and Contact Centre Systems Market Size
10.3 Japan Healthcare CRM and Contact Centre Systems Market Size
10.4 South Korea Healthcare CRM and Contact Centre Systems Market Size
10.5 Southeast Asia Healthcare CRM and Contact Centre Systems Market Size
10.6 India Healthcare CRM and Contact Centre Systems Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market

11 MIDDLE EAST AND AFRICA HEALTHCARE CRM AND CONTACT CENTRE SYSTEMS MARKET ANALYSIS

11.1 Middle East and Africa Healthcare CRM and Contact Centre Systems Market Size
11.2 Saudi Arabia Healthcare CRM and Contact Centre Systems Market Size
11.3 UAE Healthcare CRM and Contact Centre Systems Market Size
11.4 South Africa Healthcare CRM and Contact Centre Systems Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market

12 SOUTH AMERICA HEALTHCARE CRM AND CONTACT CENTRE SYSTEMS MARKET ANALYSIS

12.1 South America Healthcare CRM and Contact Centre Systems Market Size
12.2 Brazil Healthcare CRM and Contact Centre Systems Market Size
12.3 The Influence of COVID-19 on South America Market

13 COMPANY PROFILES

13.1 Five9 Cloud Contact Center
  13.1.1 Five9 Cloud Contact Center Basic Information
  13.1.2 Five9 Cloud Contact Center Product Profiles, Application and Specification
  13.1.3 Five9 Cloud Contact Center Healthcare CRM and Contact Centre Systems Market Performance (2015-2020)
13.2 Pipedrive
  13.2.1 Pipedrive Basic Information
  13.2.2 Pipedrive Product Profiles, Application and Specification
  13.2.3 Pipedrive Healthcare CRM and Contact Centre Systems Market Performance (2015-2020)
13.3 Freshdesk
  13.3.1 Freshdesk Basic Information
  13.3.2 Freshdesk Product Profiles, Application and Specification
  13.3.3 Freshdesk Healthcare CRM and Contact Centre Systems Market Performance (2015-2020)
13.4 Bright Pattern
  13.4.1 Bright Pattern Basic Information
  13.4.2 Bright Pattern Product Profiles, Application and Specification
  13.4.3 Bright Pattern Healthcare CRM and Contact Centre Systems Market Performance (2015-2020)
13.5 NetSuite
  13.5.1 NetSuite Basic Information
  13.5.2 NetSuite Product Profiles, Application and Specification
  13.5.3 NetSuite Healthcare CRM and Contact Centre Systems Market Performance (2015-2020)
13.6 Healthgrades
  13.6.1 Healthgrades Basic Information
  13.6.2 Healthgrades Product Profiles, Application and Specification
  13.6.3 Healthgrades Healthcare CRM and Contact Centre Systems Market Performance (2015-2020)
13.7 Talkdesk
  13.7.1 Talkdesk Basic Information
  13.7.2 Talkdesk Product Profiles, Application and Specification
  13.7.3 Talkdesk Healthcare CRM and Contact Centre Systems Market Performance (2015-2020)
13.8 Salesforce
  13.8.1 Salesforce Basic Information
  13.8.2 Salesforce Product Profiles, Application and Specification
  13.8.3 Salesforce Healthcare CRM and Contact Centre Systems Market Performance (2015-2020)
13.9 Oracle
  13.9.1 Oracle Basic Information
  13.9.2 Oracle Product Profiles, Application and Specification
  13.9.3 Oracle Healthcare CRM and Contact Centre Systems Market Performance (2015-2020)

14 MARKET FORECAST - BY REGIONS

14.1 North America Healthcare CRM and Contact Centre Systems Market Forecast (2020-2025)
14.2 Europe Healthcare CRM and Contact Centre Systems Market Forecast (2020-2025)
14.3 Asia-Pacific Healthcare CRM and Contact Centre Systems Market Forecast (2020-2025)
14.4 Middle East and Africa Healthcare CRM and Contact Centre Systems Market Forecast (2020-2025)
14.5 South America Healthcare CRM and Contact Centre Systems Market Forecast (2020-2025)

15 MARKET FORECAST - BY TYPE AND APPLICATIONS

15.1 Global Healthcare CRM and Contact Centre Systems Market Forecast by Types (2020-2025)
  15.1.1 Global Healthcare CRM and Contact Centre Systems Market Forecast Production and Market Share by Types (2020-2025)
  15.1.2 Global Healthcare CRM and Contact Centre Systems Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global Healthcare CRM and Contact Centre Systems Market Forecast by Applications (2020-2025)
LIST OF TABLES AND FIGURES

Figure Healthcare CRM and Contact Centre Systems Picture
Table Healthcare CRM and Contact Centre Systems Key Market Segments
Figure Study and Forecasting Years
Figure Global Healthcare CRM and Contact Centre Systems Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global Healthcare CRM and Contact Centre Systems Value ($) and Growth Rate (2015-2020)
Table Global Healthcare CRM and Contact Centre Systems Value ($) by Countries (2015-2020)
Table Global Healthcare CRM and Contact Centre Systems Value Market Share by Regions (2015-2020)
Figure Global Healthcare CRM and Contact Centre Systems Value Market Share by Regions in 2019
Figure Global Healthcare CRM and Contact Centre Systems Production and Growth Rate (2015-2020)
Table Global Healthcare CRM and Contact Centre Systems Production by Major Countries (2015-2020)
Table Global Healthcare CRM and Contact Centre Systems Production Market Share by Major Countries (2015-2020)
Figure Global Healthcare CRM and Contact Centre Systems Production Market Share by Regions in 2019
Figure Global Healthcare CRM and Contact Centre Systems Consumption and Growth Rate (2015-2020)
Table Global Healthcare CRM and Contact Centre Systems Consumption by Regions (2015-2020)
Table Global Healthcare CRM and Contact Centre Systems Consumption Market Share by Regions (2015-2020)
Figure Global Healthcare CRM and Contact Centre Systems Consumption Market Share by Regions in 2019
Table Global Healthcare CRM and Contact Centre Systems Export Top 3 Country 2019
Table Global Healthcare CRM and Contact Centre Systems Import Top 3 Country 2019
Table United States Healthcare CRM and Contact Centre Systems Export and Import (2015-2020)
Table Europe Healthcare CRM and Contact Centre Systems Export and Import (2015-2020)
Table China Healthcare CRM and Contact Centre Systems Export and Import (2015-2020)
Table Japan Healthcare CRM and Contact Centre Systems Export and Import (2015-2020)
Table India Healthcare CRM and Contact Centre Systems Export and Import (2015-2020)
Table Global Healthcare CRM and Contact Centre Systems Production by Types (2015-2020)
Table Global Healthcare CRM and Contact Centre Systems Production Market Share by Types (2015-2020)
Figure Global Healthcare CRM and Contact Centre Systems Production Share by Type (2015-2020)
Table Global Healthcare CRM and Contact Centre Systems Value by Types (2015-2020)
Table Global Healthcare CRM and Contact Centre Systems Value Market Share by Types (2015-2020)
Figure Global Healthcare CRM and Contact Centre Systems Value Share by Type (2015-2020)
Figure Global Contect with orginal organisation Production and Growth Rate (2015-2020)
Figure Global Contect with orginal organisation Price (2015-2020)
Figure Global Contect with referring organisation Production and Growth Rate (2015-2020)
Figure Global Contect with referring organisation Price (2015-2020)
Table Global Healthcare CRM and Contact Centre Systems Consumption by Applications (2015-2020)
Table Global Healthcare CRM and Contact Centre Systems Consumption Market Share by Applications (2015-2020)
Figure Global Healthcare CRM and Contact Centre Systems Consumption Share by Application (2015-2020)
Figure Global Hospital Consumption and Growth Rate (2015-2020)
Figure Global Clinic Consumption and Growth Rate (2015-2020)
Figure North America Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Table North America Healthcare CRM and Contact Centre Systems Consumption by Countries (2015-2020)
Table North America Healthcare CRM and Contact Centre Systems Consumption Market Share by Countries (2015-2020)
Figure North America Healthcare CRM and Contact Centre Systems Consumption Market Share by Countries (2015-2020)
Figure United States Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Figure Canada Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Figure Mexico Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Table Europe Healthcare CRM and Contact Centre Systems Consumption by Countries (2015-2020)
Table Europe Healthcare CRM and Contact Centre Systems Consumption Market Share by Countries (2015-2020)
Figure Europe Healthcare CRM and Contact Centre Systems Consumption Market Share by Countries (2015-2020)
Figure Germany Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Figure France Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Figure Italy Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Figure Spain Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific Healthcare CRM and Contact Centre Systems Consumption by Countries (2015-2020)
Table Asia-Pacific Healthcare CRM and Contact Centre Systems Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific Healthcare CRM and Contact Centre Systems Consumption Market Share by Countries (2015-2020)
Figure China Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Figure Japan Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Figure South Korea Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Figure India Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa Healthcare CRM and Contact Centre Systems Consumption by Countries (2015-2020)
Table Middle East and Africa Healthcare CRM and Contact Centre Systems Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa Healthcare CRM and Contact Centre Systems Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Figure UAE Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Figure South Africa Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Figure South America Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Table South America Healthcare CRM and Contact Centre Systems Consumption by Countries (2015-2020)
Table South America Healthcare CRM and Contact Centre Systems Consumption Market Share by Countries (2015-2020)
Figure South America Healthcare CRM and Contact Centre Systems Consumption Market Share by Countries (2015-2020)
Figure Brazil Healthcare CRM and Contact Centre Systems Market Consumption and Growth Rate (2015-2020)
Table Five9 Cloud Contact Center Company Profile
Table Five9 Cloud Contact Center Production, Value, Price, Gross Margin 2015-2020
Figure Five9 Cloud Contact Center Production and Growth Rate
Figure Five9 Cloud Contact Center Value ($) Market Share 2015-2020
Table Pipedrive Company Profile
Table Pipedrive Production, Value, Price, Gross Margin 2015-2020
Figure Pipedrive Production and Growth Rate
Figure Pipedrive Value ($) Market Share 2015-2020
Table Freshdesk Company Profile
Table Freshdesk Production, Value, Price, Gross Margin 2015-2020
Figure Freshdesk Production and Growth Rate
Figure Freshdesk Value ($) Market Share 2015-2020
Table Bright Pattern Company Profile
Table Bright Pattern Production, Value, Price, Gross Margin 2015-2020
Figure Bright Pattern Production and Growth Rate
Figure Bright Pattern Value ($) Market Share 2015-2020
Table NetSuite Company Profile
Table NetSuite Production, Value, Price, Gross Margin 2015-2020
Figure NetSuite Production and Growth Rate
Figure NetSuite Value ($) Market Share 2015-2020
Table Healthgrades Company Profile
Table Healthgrades Production, Value, Price, Gross Margin 2015-2020
Figure Healthgrades Production and Growth Rate
Figure Healthgrades Value ($) Market Share 2015-2020
Table Talkdesk Company Profile
Table Talkdesk Production, Value, Price, Gross Margin 2015-2020
Figure Talkdesk Production and Growth Rate
Figure Talkdesk Value ($) Market Share 2015-2020
Table Salesforce Company Profile
Table Salesforce Production, Value, Price, Gross Margin 2015-2020
Figure Salesforce Production and Growth Rate
Figure Salesforce Value ($) Market Share 2015-2020
Table Oracle Company Profile
Table Oracle Production, Value, Price, Gross Margin 2015-2020
Figure Oracle Production and Growth Rate
Figure Oracle Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global Healthcare CRM and Contact Centre Systems Market Forecast Production by Types (2020-2025)
Table Global Healthcare CRM and Contact Centre Systems Market Forecast Production Share by Types (2020-2025)
Table Global Healthcare CRM and Contact Centre Systems Market Forecast Value ($) by Types (2020-2025)
Table Global Healthcare CRM and Contact Centre Systems Market Forecast Value Share by Types (2020-2025)
Table Global Healthcare CRM and Contact Centre Systems Market Forecast Consumption by Applications (2020-2025)
Table Global Healthcare CRM and Contact Centre Systems Market Forecast Consumption Share by Applications (2020-2025)


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