2018-2023 Global ITSM Market Report (Status and Outlook)

October 2018 | 117 pages | ID: 215E7860E55EN
LP Information

Abstracts

The report requires updating with new data and is sent in 48 hours after order is placed.

In this report, LP Information studies the present scenario (with the base year being 2017) and the growth prospects of global ITSM market for 2018-2023.
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.
Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.

Over the next five years, LPI(LP Information) projects that ITSM will register a xx% CAGR in terms of revenue, reach US$ xx million by 2023, from US$ xx million in 2017.

This report presents a comprehensive overview, market shares and growth opportunities of ITSM market by product type, application, key companies and key regions.

To calculate the market size, LP Information considers value generated from the sales of the following segments:

Segmentation by product type:

• Service portfolio management
• Configuration and change management
• Operations and performance management
• Dashboard, reporting, and analytics

Segmentation by application:

• Banking, Financial Services, and Insurance (BFSI)
• Telecommunication and IT
• Healthcare and life sciences
• Retail and Consumer Packaged Goods (CPG)
• Government and public sector
• Energy and utilities
• Travel and hospitality
• Manufacturing
• Education

We can also provide the customized separate regional or country-level reports, for the following regions:

• Americas
• United States
• Canada
• Mexico
• Brazil
• APAC
• China
• Japan
• Korea
• Southeast Asia
• India
• Australia
• Europe
• Germany
• France
• UK
• Italy
• Russia
• Spain
• Middle East & Africa
• Egypt
• South Africa
• Israel
• Turkey
• GCC Countries

The report also presents the market competition landscape and a corresponding detailed analysis of the major players in the market. The key players covered in this report:

• BMC Software
• CA Technologies
• Servicenow
• Cherwell Software
• HPE
• Citrix Systems
• Axios Systems
• IBM
• Heat Software
• Hornbill

In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

RESEARCH OBJECTIVES

• To study and analyze the global ITSM market size by key regions/countries, product type and application, history data from 2013 to 2017, and forecast to 2023.
• To understand the structure of ITSM market by identifying its various subsegments.
• Focuses on the key global ITSM players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
• To analyze the ITSM with respect to individual growth trends, future prospects, and their contribution to the total market.
• To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
• To project the size of ITSM submarkets, with respect to key regions (along with their respective key countries).
• To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
• To strategically profile the key players and comprehensively analyze their growth strategies.

Contents

2018-2023 GLOBAL ITSM MARKET REPORT (STATUS AND OUTLOOK)

1 SCOPE OF THE REPORT

1.1 Market Introduction
1.2 Research Objectives
1.3 Years Considered
1.4 Market Research Methodology
1.5 Economic Indicators
1.6 Currency Considered

2 EXECUTIVE SUMMARY

2.1 World Market Overview
  2.1.1 Global ITSM Market Size 2013-2023
  2.1.2 ITSM Market Size CAGR by Region
2.2 ITSM Segment by Type
  2.2.1 Service portfolio management
  2.2.2 Configuration and change management
  2.2.3 Service desk software
  2.2.4 Operations and performance management
  2.2.5 Dashboard, reporting, and analytics
2.3 ITSM Market Size by Type
  2.3.1 Global ITSM Market Size Market Share by Type (2013-2018)
  2.3.2 Global ITSM Market Size Growth Rate by Type (2013-2018)
2.4 ITSM Segment by Application
  2.4.1 Banking, Financial Services, and Insurance (BFSI)
  2.4.2 Telecommunication and IT
  2.4.3 Healthcare and life sciences
  2.4.4 Retail and Consumer Packaged Goods (CPG)
  2.4.5 Government and public sector
  2.4.6 Energy and utilities
  2.4.7 Travel and hospitality
  2.4.8 Manufacturing
  2.4.9 Education
2.5 ITSM Market Size by Application
  2.5.1 Global ITSM Market Size Market Share by Application (2013-2018)
  2.5.2 Global ITSM Market Size Growth Rate by Application (2013-2018)

3 GLOBAL ITSM BY PLAYERS

3.1 Global ITSM Market Size Market Share by Players
  3.1.1 Global ITSM Market Size by Players (2016-2018)
  3.1.2 Global ITSM Market Size Market Share by Players (2016-2018)
3.2 Global ITSM Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
  3.3.1 Competition Landscape Analysis
  3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2016-2018)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion

4 ITSM BY REGIONS

4.1 ITSM Market Size by Regions
4.2 Americas ITSM Market Size Growth
4.3 APAC ITSM Market Size Growth
4.4 Europe ITSM Market Size Growth
4.5 Middle East & Africa ITSM Market Size Growth

5 AMERICAS

5.1 Americas ITSM Market Size by Countries
5.2 Americas ITSM Market Size by Type
5.3 Americas ITSM Market Size by Application
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Key Economic Indicators of Few Americas Countries

6 APAC

6.1 APAC ITSM Market Size by Countries
6.2 APAC ITSM Market Size by Type
6.3 APAC ITSM Market Size by Application
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
6.10 Key Economic Indicators of Few APAC Countries

7 EUROPE

7.1 Europe ITSM by Countries
7.2 Europe ITSM Market Size by Type
7.3 Europe ITSM Market Size by Application
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
7.9 Spain
7.10 Key Economic Indicators of Few Europe Countries

8 MIDDLE EAST & AFRICA

8.1 Middle East & Africa ITSM by Countries
8.2 Middle East & Africa ITSM Market Size by Type
8.3 Middle East & Africa ITSM Market Size by Application
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries

9 MARKET DRIVERS, CHALLENGES AND TRENDS

9.1 Market Drivers and Impact
  9.1.1 Growing Demand from Key Regions
  9.1.2 Growing Demand from Key Applications and Potential Industries
9.2 Market Challenges and Impact
9.3 Market Trends

10 GLOBAL ITSM MARKET FORECAST

10.1 Global ITSM Market Size Forecast (2018-2023)
10.2 Global ITSM Forecast by Regions
  10.2.1 Global ITSM Forecast by Regions (2018-2023)
  10.2.2 Americas Market Forecast
  10.2.3 APAC Market Forecast
  10.2.4 Europe Market Forecast
  10.2.5 Middle East & Africa Market Forecast
10.3 Americas Forecast by Countries
  10.3.1 United States Market Forecast
  10.3.2 Canada Market Forecast
  10.3.3 Mexico Market Forecast
  10.3.4 Brazil Market Forecast
10.4 APAC Forecast by Countries
  10.4.1 China Market Forecast
  10.4.2 Japan Market Forecast
  10.4.3 Korea Market Forecast
  10.4.4 Southeast Asia Market Forecast
  10.4.5 India Market Forecast
  10.4.6 Australia Market Forecast
10.5 Europe Forecast by Countries
  10.5.1 Germany Market Forecast
  10.5.2 France Market Forecast
  10.5.3 UK Market Forecast
  10.5.4 Italy Market Forecast
  10.5.5 Russia Market Forecast
  10.5.6 Spain Market Forecast
10.6 Middle East & Africa Forecast by Countries
  10.6.1 Egypt Market Forecast
  10.6.2 South Africa Market Forecast
  10.6.3 Israel Market Forecast
  10.6.4 Turkey Market Forecast
  10.6.5 GCC Countries Market Forecast
10.7 Global ITSM Forecast by Type
10.8 Global ITSM Forecast by Application

11 KEY PLAYERS ANALYSIS

11.1 BMC Software
  11.1.1 Company Details
  11.1.2 ITSM Product Offered
  11.1.3 BMC Software ITSM Revenue, Gross Margin and Market Share (2016-2018)
  11.1.4 Main Business Overview
  11.1.5 BMC Software News
11.2 CA Technologies
  11.2.1 Company Details
  11.2.2 ITSM Product Offered
  11.2.3 CA Technologies ITSM Revenue, Gross Margin and Market Share (2016-2018)
  11.2.4 Main Business Overview
  11.2.5 CA Technologies News
11.3 Servicenow
  11.3.1 Company Details
  11.3.2 ITSM Product Offered
  11.3.3 Servicenow ITSM Revenue, Gross Margin and Market Share (2016-2018)
  11.3.4 Main Business Overview
  11.3.5 Servicenow News
11.4 Cherwell Software
  11.4.1 Company Details
  11.4.2 ITSM Product Offered
  11.4.3 Cherwell Software ITSM Revenue, Gross Margin and Market Share (2016-2018)
  11.4.4 Main Business Overview
  11.4.5 Cherwell Software News
11.5 HPE
  11.5.1 Company Details
  11.5.2 ITSM Product Offered
  11.5.3 HPE ITSM Revenue, Gross Margin and Market Share (2016-2018)
  11.5.4 Main Business Overview
  11.5.5 HPE News
11.6 Citrix Systems
  11.6.1 Company Details
  11.6.2 ITSM Product Offered
  11.6.3 Citrix Systems ITSM Revenue, Gross Margin and Market Share (2016-2018)
  11.6.4 Main Business Overview
  11.6.5 Citrix Systems News
11.7 Axios Systems
  11.7.1 Company Details
  11.7.2 ITSM Product Offered
  11.7.3 Axios Systems ITSM Revenue, Gross Margin and Market Share (2016-2018)
  11.7.4 Main Business Overview
  11.7.5 Axios Systems News
11.8 IBM
  11.8.1 Company Details
  11.8.2 ITSM Product Offered
  11.8.3 IBM ITSM Revenue, Gross Margin and Market Share (2016-2018)
  11.8.4 Main Business Overview
  11.8.5 IBM News
11.9 Heat Software
  11.9.1 Company Details
  11.9.2 ITSM Product Offered
  11.9.3 Heat Software ITSM Revenue, Gross Margin and Market Share (2016-2018)
  11.9.4 Main Business Overview
  11.9.5 Heat Software News
11.10 Hornbill
  11.10.1 Company Details
  11.10.2 ITSM Product Offered
  11.10.3 Hornbill ITSM Revenue, Gross Margin and Market Share (2016-2018)
  11.10.4 Main Business Overview
  11.10.5 Hornbill News

12 RESEARCH FINDINGS AND CONCLUSION

List Of Tables

LIST OF TABLES AND FIGURES

Table Product Specifications of ITSM
Figure ITSM Report Years Considered
Figure Market Research Methodology
Figure Global ITSM Market Size Growth Rate 2013-2023 ($ Millions)
Table ITSM Market Size CAGR by Region 2013-2023 ($ Millions)
Table Major Players of Service portfolio management
Table Major Players of Configuration and change management
Table Major Players of Service desk software
Table Major Players of Operations and performance management
Table Major Players of Dashboard, reporting, and analytics
Table Market Size by Type (2013-2018) ($ Millions)
Table Global ITSM Market Size Market Share by Type (2013-2018)
Figure Global ITSM Market Size Market Share by Type (2013-2018)
Figure Global Service portfolio management Market Size Growth Rate
Figure Global Configuration and change management Market Size Growth Rate
Figure Global Service desk software Market Size Growth Rate
Figure Global Operations and performance management Market Size Growth Rate
Figure Global Dashboard, reporting, and analytics Market Size Growth Rate
Figure ITSM Consumed in Banking, Financial Services, and Insurance (BFSI)
Figure Global ITSM Market: Banking, Financial Services, and Insurance (BFSI) (2013-2018) ($ Millions)
Figure Global Banking, Financial Services, and Insurance (BFSI) YoY Growth ($ Millions)
Figure ITSM Consumed in Telecommunication and IT
Figure Global ITSM Market: Telecommunication and IT (2013-2018) ($ Millions)
Figure Global Telecommunication and IT YoY Growth ($ Millions)
Figure ITSM Consumed in Healthcare and life sciences
Figure Global ITSM Market: Healthcare and life sciences (2013-2018) ($ Millions)
Figure Global Healthcare and life sciences YoY Growth ($ Millions)
Figure ITSM Consumed in Retail and Consumer Packaged Goods (CPG)
Figure Global ITSM Market: Retail and Consumer Packaged Goods (CPG) (2013-2018) ($ Millions)
Figure Global Retail and Consumer Packaged Goods (CPG) YoY Growth ($ Millions)
Figure ITSM Consumed in Government and public sector
Figure Global ITSM Market: Government and public sector (2013-2018) ($ Millions)
Figure Global Government and public sector YoY Growth ($ Millions)
Table Global ITSM Market Size by Application (2013-2018) ($ Millions)
Table Global ITSM Market Size Market Share by Application (2013-2018)
Figure Global ITSM Market Size Market Share by Application (2013-2018)
Figure Global ITSM Market Size in Banking, Financial Services, and Insurance (BFSI) Growth Rate
Figure Global ITSM Market Size in Telecommunication and IT Growth Rate
Figure Global ITSM Market Size in Healthcare and life sciences Growth Rate
Figure Global ITSM Market Size in Retail and Consumer Packaged Goods (CPG) Growth Rate
Figure Global ITSM Market Size in Government and public sector Growth Rate
Figure Global ITSM Market Size in Energy and utilities Growth Rate
Figure Global ITSM Market Size in Travel and hospitality Growth Rate
Figure Global ITSM Market Size in Manufacturing Growth Rate
Figure Global ITSM Market Size in Education Growth Rate
Table Global ITSM Revenue by Players (2016-2018) ($ Millions)
Table Global ITSM Revenue Market Share by Players (2016-2018)
Figure Global ITSM Revenue Market Share by Players in 2017
Table Global ITSM Key Players Head office and Products Offered
Table ITSM Concentration Ratio (CR3, CR5 and CR10) (2016-2018)
Table Global ITSM Market Size by Regions 2013-2018 ($ Millions)
Table Global ITSM Market Size Market Share by Regions 2013-2018
Figure Global ITSM Market Size Market Share by Regions 2013-2018
Figure Americas ITSM Market Size 2013-2018 ($ Millions)
Figure APAC ITSM Market Size 2013-2018 ($ Millions)
Figure Europe ITSM Market Size 2013-2018 ($ Millions)
Figure Middle East & Africa ITSM Market Size 2013-2018 ($ Millions)
Table Americas ITSM Market Size by Countries (2013-2018) ($ Millions)
Table Americas ITSM Market Size Market Share by Countries (2013-2018)
Figure Americas ITSM Market Size Market Share by Countries in 2017
Table Americas ITSM Market Size by Type (2013-2018) ($ Millions)
Table Americas ITSM Market Size Market Share by Type (2013-2018)
Figure Americas ITSM Market Size Market Share by Type in 2017
Table Americas ITSM Market Size by Application (2013-2018) ($ Millions)
Table Americas ITSM Market Size Market Share by Application (2013-2018)
Figure Americas ITSM Market Size Market Share by Application in 2017
Figure United States ITSM Market Size Growth 2013-2018 ($ Millions)
Figure Canada ITSM Market Size Growth 2013-2018 ($ Millions)
Figure Mexico ITSM Market Size Growth 2013-2018 ($ Millions)
Table APAC ITSM Market Size by Countries (2013-2018) ($ Millions)
Table APAC ITSM Market Size Market Share by Countries (2013-2018)
Figure APAC ITSM Market Size Market Share by Countries in 2017
Table APAC ITSM Market Size by Type (2013-2018) ($ Millions)
Table APAC ITSM Market Size Market Share by Type (2013-2018)
Figure APAC ITSM Market Size Market Share by Type in 2017
Table APAC ITSM Market Size by Application (2013-2018) ($ Millions)
Table APAC ITSM Market Size Market Share by Application (2013-2018)
Figure APAC ITSM Market Size Market Share by Application in 2017
Figure China ITSM Market Size Growth 2013-2018 ($ Millions)
Figure Japan ITSM Market Size Growth 2013-2018 ($ Millions)
Figure Korea ITSM Market Size Growth 2013-2018 ($ Millions)
Figure Southeast Asia ITSM Market Size Growth 2013-2018 ($ Millions)
Figure India ITSM Market Size Growth 2013-2018 ($ Millions)
Figure Australia ITSM Market Size Growth 2013-2018 ($ Millions)
Table Europe ITSM Market Size by Countries (2013-2018) ($ Millions)
Table Europe ITSM Market Size Market Share by Countries (2013-2018)
Figure Europe ITSM Market Size Market Share by Countries in 2017
Table Europe ITSM Market Size by Type (2013-2018) ($ Millions)
Table Europe ITSM Market Size Market Share by Type (2013-2018)
Figure Europe ITSM Market Size Market Share by Type in 2017
Table Europe ITSM Market Size by Application (2013-2018) ($ Millions)
Table Europe ITSM Market Size Market Share by Application (2013-2018)
Figure Europe ITSM Market Size Market Share by Application in 2017
Figure Germany ITSM Market Size Growth 2013-2018 ($ Millions)
Figure France ITSM Market Size Growth 2013-2018 ($ Millions)
Figure UK ITSM Market Size Growth 2013-2018 ($ Millions)
Figure Italy ITSM Market Size Growth 2013-2018 ($ Millions)
Figure Russia ITSM Market Size Growth 2013-2018 ($ Millions)
Figure Spain ITSM Market Size Growth 2013-2018 ($ Millions)
Table Middle East & Africa ITSM Market Size by Countries (2013-2018) ($ Millions)
Table Middle East & Africa ITSM Market Size Market Share by Countries (2013-2018)
Figure Middle East & Africa ITSM Market Size Market Share by Countries in 2017
Table Middle East & Africa ITSM Market Size by Type (2013-2018) ($ Millions)
Table Middle East & Africa ITSM Market Size Market Share by Type (2013-2018)
Figure Middle East & Africa ITSM Market Size Market Share by Type in 2017
Table Middle East & Africa ITSM Market Size by Application (2013-2018) ($ Millions)
Table Middle East & Africa ITSM Market Size Market Share by Application (2013-2018)
Figure Middle East & Africa ITSM Market Size Market Share by Application in 2017
Figure Egypt ITSM Market Size Growth 2013-2018 ($ Millions)
Figure South Africa ITSM Market Size Growth 2013-2018 ($ Millions)
Figure Israel ITSM Market Size Growth 2013-2018 ($ Millions)
Figure Turkey ITSM Market Size Growth 2013-2018 ($ Millions)
Figure GCC Countries ITSM Market Size Growth 2013-2018 ($ Millions)
Figure Global ITSM arket Size Forecast (2018-2023) ($ Millions)
Table Global ITSM Market Size Forecast by Regions (2018-2023) ($ Millions)
Table Global ITSM Market Size Market Share Forecast by Regions
Figure Americas ITSM Market Size 2018-2023 ($ Millions)
Figure APAC ITSM Market Size 2018-2023 ($ Millions)
Figure Europe ITSM Market Size 2018-2023 ($ Millions)
Figure Middle East & Africa ITSM Market Size 2018-2023 ($ Millions)
Figure United States ITSM Market Size 2018-2023 ($ Millions)
Figure Canada ITSM Market Size 2018-2023 ($ Millions)
Figure Mexico ITSM Market Size 2018-2023 ($ Millions)
Figure Brazil ITSM Market Size 2018-2023 ($ Millions)
Figure China ITSM Market Size 2018-2023 ($ Millions)
Figure Japan ITSM Market Size 2018-2023 ($ Millions)
Figure Korea ITSM Market Size 2018-2023 ($ Millions)
Figure Southeast Asia ITSM Market Size 2018-2023 ($ Millions)
Figure India ITSM Market Size 2018-2023 ($ Millions)
Figure Australia ITSM Market Size 2018-2023 ($ Millions)
Figure Germany ITSM Market Size 2018-2023 ($ Millions)
Figure France ITSM Market Size 2018-2023 ($ Millions)
Figure UK ITSM Market Size 2018-2023 ($ Millions)
Figure Italy ITSM Market Size 2018-2023 ($ Millions)
Figure Russia ITSM Market Size 2018-2023 ($ Millions)
Figure Spain ITSM Market Size 2018-2023 ($ Millions)
Figure Egypt ITSM Market Size 2018-2023 ($ Millions)
Figure South Africa ITSM Market Size 2018-2023 ($ Millions)
Figure Israel ITSM Market Size 2018-2023 ($ Millions)
Figure Turkey ITSM Market Size 2018-2023 ($ Millions)
Figure GCC Countries ITSM Market Size 2018-2023 ($ Millions)
Table Global ITSM Market Size Forecast by Type (2018-2023) ($ Millions)
Table Global ITSM Market Size Market Share Forecast by Type (2018-2023)
Table Global ITSM Market Size Forecast by Application (2018-2023) ($ Millions)
Table Global ITSM Market Size Market Share Forecast by Application (2018-2023)
Table BMC Software Basic Information, Head Office, Major Market Areas and Its Competitors
Table BMC Software ITSM Revenue and Gross Margin (2016-2018)
Figure BMC Software ITSM Market Share (2016-2018)
Table CA Technologies Basic Information, Head Office, Major Market Areas and Its Competitors
Table CA Technologies ITSM Revenue and Gross Margin (2016-2018)
Figure CA Technologies ITSM Market Share (2016-2018)
Table Servicenow Basic Information, Head Office, Major Market Areas and Its Competitors
Table Servicenow ITSM Revenue and Gross Margin (2016-2018)
Figure Servicenow ITSM Market Share (2016-2018)
Table Cherwell Software Basic Information, Head Office, Major Market Areas and Its Competitors
Table Cherwell Software ITSM Revenue and Gross Margin (2016-2018)
Figure Cherwell Software ITSM Market Share (2016-2018)
Table HPE Basic Information, Head Office, Major Market Areas and Its Competitors
Table HPE ITSM Revenue and Gross Margin (2016-2018)
Figure HPE ITSM Market Share (2016-2018)
Table Citrix Systems Basic Information, Head Office, Major Market Areas and Its Competitors
Table Citrix Systems ITSM Revenue and Gross Margin (2016-2018)
Figure Citrix Systems ITSM Market Share (2016-2018)
Table Axios Systems Basic Information, Head Office, Major Market Areas and Its Competitors
Table Axios Systems ITSM Revenue and Gross Margin (2016-2018)
Figure Axios Systems ITSM Market Share (2016-2018)
Table IBM Basic Information, Head Office, Major Market Areas and Its Competitors
Table IBM ITSM Revenue and Gross Margin (2016-2018)
Figure IBM ITSM Market Share (2016-2018)
Table Heat Software Basic Information, Head Office, Major Market Areas and Its Competitors
Table Heat Software ITSM Revenue and Gross Margin (2016-2018)
Figure Heat Software ITSM Market Share (2016-2018)
Table Hornbill Basic Information, Head Office, Major Market Areas and Its Competitors
Table Hornbill ITSM Revenue and Gross Margin (2016-2018)
Figure Hornbill ITSM Market Share (2016-2018)