2017 Top 5 Contact Center Players in North America, Europe, Asia-Pacific, South America, Middle East and Africa

November 2017 | 110 pages | ID: 20DE230BD84EN
LP Information

Abstracts

The report requires updating with new data and is sent in 48 hours after order is placed.

The Global Contact Center market size will be XX million (USD) in 2022, from the XX million (USD) in 2016, with a CAGR (Compound Annual Growth Rate) of XX% from between 2016 and 2022.

This report studies the global Contact Center market, especially in North America, Europe, Asia-Pacific, South America, Middle East and Africa, focuses on the top 5 Contact Center players in each region, with sales, price, revenue and market share from 2012 to 2017, the top players including

• Teleperformance
• Convergys (Stream)
• Sykes Enterprises Inc.
• Transcom
• Atento
• Arvato
• West Corporation
• Acticall (Sitel)
• TeleTech Holdings Inc.
• Comdata Group
• Serco
• Concentrix

Market Segment by Regions, this report splits Global into several key Regions, with sales, revenue, market share of top players in these regions, from 2012 to 2017 (forecast), like

• North America (United States, Canada and Mexico)
• Asia-Pacific (China, Japan, Southeast Asia, India and Korea)
• Europe (Germany, UK, France, Italy and Russia etc.
• South America (Brazil, Chile, Peru and Argentina)
• Middle East and Africa (Egypt, South Africa, Saudi Arabia)

Split by Product Types, with sales, revenue, price, market share of each type, can be divided into

• Type 1
• Type 2

Split by applications, this report focuses on sales, market share and growth rate of Contact Center in each application, can be divided into

• Telecommunication
• Banking, Financial Services and Insurance (BFSI)
• Government and Public Sector
• Healthcare and Life Sciences
• Retail and Consumer Goods
• Others

Contents

1 CONTACT CENTER MARKET OVERVIEW

1.1 Product Overview and Scope of Contact Center
1.2 Contact Center Segment by Types
  1.2.1 Global Sales Market Share of Contact Center by Types in 2016
  1.2.2 Type
    1.2.2.1 Major Players of Type
  1.2.3 Type
    1.2.3.1 Major Players of Type
1.3 Contact Center Segment by Applications
  1.3.1 Contact Center Sales Market Share by Applications in 2016
  1.3.2 Telecommunication
  1.3.3 Banking, Financial Services and Insurance (BFSI)
  1.3.4 Government and Public Sector
  1.3.5 Healthcare and Life Sciences
  1.3.6 Retail and Consumer Goods
  1.3.7 Others
1.4 Contact Center Market by Regions
  1.4.1 North America Status and Prospect (2012-2022)
    1.4.1.1 North America Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
  1.4.2 Asia-Pacific Status and Prospect (2012-2022)
    1.4.2.1 Asia-Pacific Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
  1.4.3 Europe Status and Prospect (2012-2022)
    1.4.3.1 Europe Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
  1.4.4 South America Status and Prospect (2012-2022)
    1.4.4.1 South America Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
  1.4.5 Middle East and Africa Status and Prospect (2012-2022)
    1.4.5.1 Middle East and Africa Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
1.5 Global Market Size (Value) of Contact Center (2012-2022)

2 GLOBAL CONTACT CENTER SALES, REVENUE (VALUE) AND MARKET SHARE BY PLAYERS

2.1 Global Contact Center Sales and Market Share by Players in 2016 and 2017
  2.1.1 Global Contact Center Sales by Players in 2016 and 2017
  2.1.2 Global Contact Center Sales Market Share (%) by Players in 2016 and 2017
2.2 Global Contact Center Revenue and Market Share by Players in 2016 and 2017
  2.2.1 Global Contact Center Revenue by Players in 2016 and 2017
  2.2.2 Global Contact Center Revenue Market Share (%) by Players in 2016 and 2017
2.3 Global Contact Center Average Price by Players in 2016 and 2017
2.4 Global Contact Center Manufacturing Base Distribution, Sales Area, Product Types by Players
  2.4.1 Global Contact Center Manufacturing Base Distribution and Sales Area by Players
  2.4.2 Players Contact Center Product Types
2.5 Contact Center Market Competitive Situation and Trends
  2.5.1 Contact Center Market Concentration Rate
  2.5.2 Contact Center Market Share of Top 3 and Top 5 Players
  2.5.3 Mergers & Acquisitions, Expansion

3 GLOBAL CONTACT CENTER SALES, REVENUE (VALUE) BY REGIONS, TYPE AND APPLICATION (2012-2017)

3.1 Global Contact Center Sales, Revenue and Market Share by Regions (2012-2017)
  3.1.1 Global Contact Center Sales and Market Share by Regions (2012-2017)
  3.1.2 Global Contact Center Revenue and Market Share by Regions (2012-2017)
3.2 Global Contact Center Sales, Revenue, Market Share and Price by Type (2012-2017)
  3.2.1 Global Contact Center Sales and Market Share by Type (2012-2017)
  3.2.2 Global Contact Center Revenue and Market Share by Type (2012-2017)
  3.2.3 Global Contact Center Price by Type (2012-2017)
3.3 Global Contact Center Sales and Market Share by Application (2012-2017)
  3.3.1 Global Contact Center Sales by Application (2012-2017)
  3.3.2 Global Contact Center Sales Market Share by Application (2012-2017)
3.4 Global Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)

4 NORTH AMERICA TOP 5 PLAYERS CONTACT CENTER SALES, REVENUE AND PRICE

4.1 North America Top 5 Players Contact Center Sales, Revenue and Market Share in 2016 and 2017
  4.1.1 North America Top 5 Players Contact Center Sales and Market Share in 2016 and 2017
  4.1.2 North America Top 5 Players Contact Center Revenue and Market Share in 2016 and 2017
4.2 North America Contact Center Sales, Revenue, Market Share and Price by Type (2012-2017)
  4.2.1 North America Contact Center Sales and Market Share by Type (2012-2017)
    4.2.1.1 North America Contact Center Sales by Type (2012-2017)
    4.2.1.2 North America Contact Center Sales Market Share by Type (2012-2017)
  4.2.2 North America Contact Center Revenue and Market Share by Type (2012-2017)
    4.2.2.1 North America Contact Center Revenue by Type (2012-2017)
    4.2.2.2 North America Contact Center Revenue Market Share by Type (2012-2017)
  4.2.3 North America Contact Center Price by Type (2012-2017)
4.3 North America Contact Center Sales and Market Share by Application (2012-2017)
  4.3.1 North America Contact Center Sales by Application (2012-2017)
  4.3.2 North America Contact Center Sales Market Share by Application (2012-2017)
4.4 North America Contact Center Sales and Market Share by Country (US, Canada and Mexico) (2012-2017)
  4.4.1 North America Contact Center Sales by Country (2012-2017)
  4.4.2 North America Contact Center Sales Market Share by Country (2012-2017)
4.5 North America Contact Center Import & Export (2012-2017)

5 EUROPE TOP 5 PLAYERS CONTACT CENTER SALES, REVENUE AND PRICE

5.1 Europe Top 5 Players Contact Center Sales, Revenue and Market Share in 2016 and 2017
  5.1.1 Europe Top 5 Players Contact Center Sales and Market Share in 2016 and 2017
  5.1.2 Europe Top 5 Players Contact Center Revenue and Market Share in 2016 and 2017
5.2 Europe Contact Center Sales, Revenue, Market Share and Price by Type (2012-2017)
  5.2.1 Europe Contact Center Sales and Market Share by Type (2012-2017)
    5.2.1.1 Europe Contact Center Sales by Type (2012-2017)
    5.2.1.2 Europe Contact Center Sales Market Share by Type (2012-2017)
  5.2.2 Europe Contact Center Revenue and Market Share by Type (2012-2017)
    5.2.2.1 Europe Contact Center Revenue by Type (2012-2017)
    5.2.2.2 Europe Contact Center Revenue Market Share by Type (2012-2017)
  5.2.3 Europe Contact Center Price by Type (2012-2017)
5.3 Europe Contact Center Sales and Market Share by Application (2012-2017)
  5.3.1 Europe Contact Center Sales by Application (2012-2017)
  5.3.2 Europe Contact Center Sales Market Share by Application (2012-2017)
5.4 Europe Contact Center Sales and Market Share by Country (Germany, UK, France, Italy and Russia) (2012-2017)
  5.4.1 Europe Contact Center Sales by Country (2012-2017)
  5.4.2 Europe Contact Center Sales Market Share by Country (2012-2017)
5.5 Europe Contact Center Import & Export (2012-2017)

6 ASIA-PACIFIC TOP 5 PLAYERS CONTACT CENTER SALES, REVENUE AND PRICE

6.1 Asia-Pacific Top 5 Players Contact Center Sales, Revenue and Market Share in 2016 and 2017
  6.1.1 Asia-Pacific Top 5 Players Contact Center Sales and Market Share in 2016 and 2017
  6.1.2 Asia-Pacific Top 5 Players Contact Center Revenue and Market Share in 2016 and 2017
6.2 Asia-Pacific Contact Center Sales, Revenue, Market Share and Price by Type (2012-2017)
  6.2.1 Asia-Pacific Contact Center Sales and Market Share by Type (2012-2017)
    6.2.1.1 Asia-Pacific Contact Center Sales by Type (2012-2017)
  6.2.2 Asia-Pacific Contact Center Revenue and Market Share by Type (2012-2017)
  6.2.3 Asia-Pacific Contact Center Price by Type (2012-2017)
6.3 Asia-Pacific Contact Center Sales and Market Share by Application (2012-2017)
  6.3.1 Asia-Pacific Contact Center Sales by Application (2012-2017)
  6.3.2 Asia-Pacific Contact Center Sales Market Share by Application (2012-2017)
6.4 Asia-Pacific Contact Center Sales and Market Share by Country (China, Japan, Southeast Asia, India and Korea) (2012-2017)
  6.4.1 Asia-Pacific Contact Center Sales by Country (2012-2017)
  6.4.2 Asia-Pacific Contact Center Sales Market Share by Country (2012-2017)
6.5 Asia-Pacific Contact Center Import & Export (2012-2017)

7 SOUTH AMERICA TOP 5 PLAYERS CONTACT CENTER SALES, REVENUE AND PRICE

7.1 South America Top 5 Players Contact Center Sales, Revenue and Market Share in 2016 and 2017
  7.1.1 South America Top 5 Players Contact Center Sales and Market Share in 2016 and 2017
  7.1.2 South America Top 5 Players Contact Center Revenue and Market Share in 2016 and 2017
7.2 South America Contact Center Sales, Revenue, Market Share and Price by Type (2012-2017)
  7.2.1 South America Contact Center Sales and Market Share by Type (2012-2017)
    7.2.1.1 South America Contact Center Sales by Type (2012-2017)
    7.2.1.2 South America Contact Center Sales Market Share by Type (2012-2017)
  7.2.2 South America Contact Center Revenue and Market Share by Type (2012-2017)
    7.2.2.1 South America Contact Center Revenue by Type (2012-2017)
    7.2.2.2 South America Contact Center Revenue and Market Share by Type (2012-2017)
  7.2.3 South America Contact Center Price by Type (2012-2017)
7.3 South America Contact Center Sales and Market Share by Application (2012-2017)
  7.3.1 South America Contact Center Sales by Application (2012-2017)
  7.3.2 South America Contact Center Sales Market Share by Application (2012-2017)
7.4 South America Contact Center Sales and Market Share by Country (Brazil, Argentina, Chile and Peru) (2012-2017)
  7.4.1 South America Contact Center Sales by Country (2012-2017)
  7.4.2 South America Contact Center Sales Market Share by Country (2012-2017)
7.5 South America Contact Center Import & Export (2012-2017)

8 MIDDLE EAST & AFRICA TOP 5 PLAYERS CONTACT CENTER SALES, REVENUE AND PRICE

8.1 Middle East & Africa Top 5 Players Contact Center Sales, Revenue and Market Share in 2016 and 2017
  8.1.1 Middle East & Africa Top 5 Players Contact Center Sales and Market Share in 2016 and 2017
  8.1.2 Middle East & Africa Top 5 Players Contact Center Revenue and Market Share in 2016 and 2017
8.2 Middle East & Africa Contact Center Sales, Revenue, Market Share and Price by Type (2012-2017)
  8.2.1 Middle East & Africa Contact Center Sales and Market Share by Type (2012-2017)
    8.2.1.1 Middle East & Africa Contact Center Sales by Type (2012-2017)
    8.2.1.2 Middle East & Africa Contact Center Sales Market Share by Type (2012-2017)
  8.2.2 Middle East & Africa Contact Center Revenue and Market Share by Type (2012-2017)
    8.2.2.1 Middle East & Africa Contact Center Revenue by Type (2012-2017)
    8.2.2.2 Middle East & Africa Contact Center Revenue Market Share by Type (2012-2017)
  8.2.3 Middle East & Africa Contact Center Price by Type (2012-2017)
8.3 Middle East & Africa Contact Center Sales and Market Share by Application (2012-2017)
  8.3.1 Middle East & Africa Contact Center Sales by Application (2012-2017)
  8.3.2 Middle East & Africa Contact Center Sales Market Share by Application (2012-2017)
8.4 Middle East & Africa Contact Center Sales and Market Share by Country (Egypt, Saudi Arabia, South Africa and Iran) (2012-2017)
  8.4.1 Middle East & Africa Contact Center Sales by Country (2012-2017)
  8.4.2 Middle East & Africa Contact Center Sales Market Share by Country (2012-2017)
8.5 Middle East & Africa Contact Center Import & Export (2012-2017)

9 GLOBAL CONTACT CENTER PLAYERS PROFILES/ANALYSIS

9.1 Teleperformance
  9.1.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  9.1.2 Contact Center Product Types, Application and Specification
    9.1.2.1 Type
    9.1.2.2 Type
  9.1.3 Teleperformance Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  9.1.4 Main Business/Business Overview
  9.1.5 Teleperformance News
9.2 Convergys (Stream)
  9.2.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  9.2.2 Contact Center Product Types, Application and Specification
    9.2.2.1 Type
    9.2.2.2 Type
  9.2.3 Convergys (Stream) Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  9.2.4 Main Business/Business Overview
  9.2.5 Convergys (Stream) News
9.3 Sykes Enterprises Inc.
  9.3.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  9.3.2 Contact Center Product Types, Application and Specification
    9.3.2.1 Type
    9.3.2.2 Type
  9.3.3 Sykes Enterprises Inc. Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  9.3.4 Main Business/Business Overview
  9.3.5 Sykes Enterprises Inc. News
9.4 Transcom
  9.4.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  9.4.2 Contact Center Product Types, Application and Specification
    9.4.2.1 Type
    9.4.2.2 Type
  9.4.3 Transcom Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  9.4.4 Main Business/Business Overview
  9.4.5 Transcom News
9.5 Atento
  9.5.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  9.5.2 Contact Center Product Types, Application and Specification
    9.5.2.1 Type
    9.5.2.2 Type
  9.5.3 Atento Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  9.5.4 Main Business/Business Overview
  9.5.5 Atento News
9.6 Arvato
  9.6.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  9.6.2 Contact Center Product Types, Application and Specification
    9.6.2.1 Type
    9.6.2.2 Type
  9.6.3 Arvato Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  9.6.4 Main Business/Business Overview
  9.6.5 Arvato News
9.7 West Corporation
  9.7.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  9.7.2 Contact Center Product Types, Application and Specification
    9.7.2.1 Type
    9.7.2.2 Type
  9.7.3 West Corporation Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  9.7.4 Main Business/Business Overview
  9.7.5 West Corporation News
9.8 Acticall (Sitel)
  9.8.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  9.8.2 Contact Center Product Types, Application and Specification
    9.8.2.1 Type
    9.8.2.2 Type
  9.8.3 Acticall (Sitel) Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  9.8.4 Main Business/Business Overview
  9.8.5 Acticall (Sitel) News
9.9 TeleTech Holdings Inc.
  9.9.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  9.9.2 Contact Center Product Types, Application and Specification
    9.9.2.1 Type
    9.9.2.2 Type
  9.9.3 TeleTech Holdings Inc. Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  9.9.4 Main Business/Business Overview
  9.9.5 TeleTech Holdings Inc. News
9.10 Comdata Group
  9.10.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  9.10.2 Contact Center Product Types, Application and Specification
    9.10.2.1 Type
    9.10.2.2 Type
  9.10.3 Comdata Group Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  9.10.4 Main Business/Business Overview
  9.10.5 Comdata Group News
9.11 Serco
  9.11.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  9.11.2 Contact Center Product Types, Application and Specification
    9.11.2.1 Type
    9.11.2.2 Type
  9.11.3 Serco Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  9.11.4 Main Business/Business Overview
  9.11.5 Serco News
9.12 Concentrix
  9.12.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  9.12.2 Contact Center Product Types, Application and Specification
    9.12.2.1 Type
    9.12.2.2 Type
  9.12.3 Concentrix Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  9.12.4 Main Business/Business Overview
  9.12.5 Concentrix News

10 GLOBAL CONTACT CENTER MARKET FORECAST (2017-2022)

10.1 Global Contact Center Sales, Revenue Forecast (2017-2022)
10.2 Global Contact Center Sales, Consumption Forecast by Regions (2017-2022)
  10.2.1 Global Contact Center Sales Forecast by Regions (2017-2022)
  10.2.2 Global Contact Center Sales Market Share Forecast by Regions (2017-2022)
10.3 Global Contact Center Sales and Market Share Forecast by Type (2017-2022)
  10.3.1 Global Contact Center Sales Forecast by Type (2017-2022)
  10.3.2 Global Contact Center Sales Market Share Forecast by Type (2017-2022)
10.4 Global Contact Center Sales and Market Share Forecast by Application (2017-2022)
  10.4.1 Global Contact Center Sales Forecast by Application (2017-2022)
  10.4.2 Global Contact Center Sales Market Share Forecast by Application (2017-2022)
10.5 Contact Center Price Forecast (2017-2022)

11 CONTACT CENTER MANUFACTURING COST ANALYSIS

11.1 Contact Center Key Raw Materials Analysis
  11.1.1 Key Raw Materials
  11.1.2 Price Trend of Key Raw Materials
  11.1.3 Key Suppliers of Raw Materials
  11.1.4 Market Concentration Rate of Raw Materials
11.2 Proportion of Manufacturing Cost Structure
  11.2.1 Raw Materials
  11.2.2 Labor Cost
  11.2.3 Manufacturing Expenses
11.3 Manufacturing Process Analysis of Contact Center

12 INDUSTRIAL CHAIN, SOURCING STRATEGY AND DOWNSTREAM BUYERS

12.1 Contact Center Industrial Chain Analysis
12.2 Upstream Raw Materials Sourcing
12.3 Raw Materials Sources of Contact Center Major Players in 2016
12.4 Downstream Buyers

13 MARKETING STRATEGY ANALYSIS, DISTRIBUTORS/TRADERS

13.1 Marketing Channel
  13.1.1 Direct Marketing
  13.1.2 Indirect Marketing
  13.1.3 Marketing Channel Development Trend
13.2 Market Positioning
  13.2.1 Pricing Strategy
  13.2.2 Brand Strategy
  13.2.3 Target Client
13.3 Distributors/Traders List

14 MARKET EFFECT FACTORS ANALYSIS

14.1 Technology Progress/Risk
  14.1.1 Substitutes Threat
  14.1.2 Technology Progress in Related Industry
14.2 Consumer Needs/Customer Preference Change
14.3 Economic/Political Environmental Change

15 RESEARCH FINDINGS AND CONCLUSION

16 APPENDIX

16.1 Methodology
16.2 Data Source

List Of Tables

LIST OF TABLES AND FIGURES

Figure Picture of Contact Center
Table Product Specifications of Contact Center
Figure Global Sales Market Share of Contact Center by Types in 2016
Figure Product Picture of Type
Table Major Players of Type
Figure Product Picture of Type
Table Major Players of Type
Figure Contact Center Sales Market Share by Applications in 2016
Table Applications of Contact Center
Figure Telecommunication Examples
Figure Banking, Financial Services and Insurance (BFSI) Examples
Figure Government and Public Sector Examples
Figure Healthcare and Life Sciences Examples
Figure Retail and Consumer Goods Examples
Figure Others Examples
Figure North America Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Asia-Pacific Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Europe Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure South America Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Middle East and Africa Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Global Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Table Global Contact Center Sales by Players in 2016 and 2017
Table Global Contact Center Sales Market Share (%) by Players in 2016 and 2017
Figure Global Contact Center Sales Market Share by Players in 2016
Figure Global Contact Center Sales Market Share by Players in 2017
Table Global Contact Center Revenue by Players in 2016 and 2017
Table Global Contact Center Revenue Market Share (%) by Players in 2016 and 2017
Figure Global Contact Center Revenue Market Share by Players in 2016
Figure Global Contact Center Revenue Market Share by Players in 2017
Table Global Contact Center Average Price by Players in 2016 and 2017
Figure Global Contact Center Average Price by Players in 2016
Table Global Contact Center Manufacturing Base Distribution and Sales Area by Players
Table Players Contact Center Product Types
Figure Contact Center Market Share of Top 3 Players
Figure Contact Center Market Share of Top 5 Players
Table Global Contact Center Sales by Regions (2012-2017)
Table Global Contact Center Sales Market Share by Regions (2012-2017)
Figure Global Contact Center Sales Market Share by Regions (2012-2017)
Figure Global Contact Center Sales Market Share by Regions in 2016
Table Global Contact Center Revenue by Regions (2012-2017)
Table Global Contact Center Revenue Market Share by Regions (2012-2017)
Figure Global Contact Center Revenue Market Share by Regions (2012-2017)
Figure Global Contact Center Revenue Market Share by Regions in 2016
Table Global Contact Center Sales by Type (2012-2017)
Table Global Contact Center Sales Market Share by Type (2012-2017)
Figure Global Contact Center Sales Market Share by Type (2012-2017)
Figure Global Contact Center Sales Market Share by Type in 2016
Table Global Contact Center Revenue by Type (2012-2017)
Table Global Contact Center Revenue Market Share by Type (2012-2017)
Figure Global Contact Center Revenue Market Share by Type (2012-2017)
Figure Global Contact Center Revenue Market Share by Type in 2016
Table Global Contact Center Price by Type (2012-2017)
Table Global Contact Center Sales by Application (2012-2017)
Figure Global Contact Center Sales Market Share by Application in 2016
Table Global Contact Center Sales Market Share by Application (2012-2017)
Figure Global Contact Center Sales Market Share by Application (2012-2017)
Table Global Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Table North America Top 5 Players Contact Center Sales in 2016 and 2017
Table North America Top 5 Players Contact Center Sales Market Share (%) in 2016 and 2017
Figure North America Top 5 Players Contact Center Sales Share in 2016
Figure North America Top 5 Players Contact Center Sales Share in 2017
Table North America Top 5 Players Contact Center Revenue in 2016 and 2017
Table North America Top 5 Players Contact Center Revenue Market Share (%) in 2016 and 2017
Figure North America Top 5 Players Contact Center Revenue Share in 2016
Figure North America Top 5 Players Contact Center Revenue Share in 2017
Table North America Contact Center Sales by Type (2012-2017)
Figure 2016 North America Contact Center Sales Market Share by Type
Table North America Contact Center Sales Market Share by Type (2012-2017)
Figure North America Contact Center Sales Market Share by Type (2012-2017)
Table North America Contact Center Revenue by Type (2012-2017)
Figure North America Contact Center Revenue Market Share by Type in 2016
Table North America Contact Center Revenue Market Share by Type (2012-2017)
Figure North America Contact Center Revenue Market Share by Type (2012-2017)
Table North America Contact Center Price by Type (2012-2017)
Table North America Contact Center Sales by Application (2012-2017)
Figure North America Contact Center Sales by Application in 2016
Table North America Contact Center Sales Market Share by Application (2012-2017)
Figure North America Contact Center Sales Market Share by Application (2012-2017)
Table North America Contact Center Sales by Country (2012-2017)
Figure 2016 North America Contact Center Sales Market Share by Country
Table North America Contact Center Sales Market Share by Country (2012-2017)
Figure North America Contact Center Sales Market Share by Country (2012-2017)
Table North America Contact Center Import & Export (2012-2017)
Table Europe Top 5 Players Contact Center Sales in 2016 and 2017
Table Europe Top 5 Players Contact Center Sales Market Share (%) in 2016 and 2017
Figure Europe Top 5 Players Contact Center Sales Share in 2016
Figure Europe Top 5 Players Contact Center Sales Share in 2017
Table Europe Top 5 Players Contact Center Revenue in 2016 and 2017
Table Europe Top 5 Players Contact Center Revenue Market Share (%) in 2016 and 2017
Figure Europe Top 5 Players Contact Center Revenue Share in 2016
Figure Europe Top 5 Players Contact Center Revenue Share in 2017
Table Europe Contact Center Sales by Type (2012-2017)
Figure 2016 Europe Contact Center Sales Market Share by Type
Table Europe Contact Center Sales Market Share by Type (2012-2017)
Figure Europe Contact Center Sales Market Share by Type (2012-2017)
Table Europe Contact Center Revenue by Type (2012-2017)
Figure Europe Contact Center Revenue Market Share by Type in 2016
Table Europe Contact Center Revenue Market Share by Type (2012-2017)
Figure Europe Contact Center Revenue Market Share by Type (2012-2017)
Table Europe Contact Center Price by Type (2012-2017)
Table Europe Contact Center Sales by Application (2012-2017)
Figure Europe Contact Center Sales Market Share by Application in 2016
Table Europe Contact Center Sales Market Share by Application (2012-2017)
Figure Europe Contact Center Sales Market Share by Application (2012-2017)
Table Europe Contact Center Sales by Country (2012-2017)
Figure Europe Contact Center Sales Market Share by Country in 2016
Table Europe Contact Center Sales Market Share by Country (2012-2017)
Figure Europe Contact Center Sales Market Share by Country (2012-2017)
Table Europe Contact Center Import & Export (2012-2017)
Table Asia-Pacific Top 5 Players Contact Center Sales in 2016 and 2017
Table Asia-Pacific Top 5 Players Contact Center Sales Market Share (%) in 2016 and 2017
Figure Asia-Pacific Top 5 Players Contact Center Sales Share in 2016
Figure Asia-Pacific Top 5 Players Contact Center Sales Share in 2017
Table Asia-Pacific Top 5 Players Contact Center Revenue in 2016 and 2017
Table Asia-Pacific Top 5 Players Contact Center Revenue Market Share (%) in 2016 and 2017
Figure Asia-Pacific Top 5 Players Contact Center Revenue Share in 2016
Figure Asia-Pacific Top 5 Players Contact Center Revenue Share in 2017
Table Asia-Pacific Contact Center Sales by Type (2012-2017)
Figure Asia-Pacific Contact Center Sales Market Share by Type in 2016
Table Asia-Pacific Contact Center Sales Market Share by Type (2012-2017)
Figure Asia-Pacific Contact Center Sales Market Share by Type (2012-2017)
Table Asia-Pacific Contact Center Revenue by Type (2012-2017)
Table Asia-Pacific Contact Center Revenue Market Share by Type (2012-2017)
Figure Asia-Pacific Contact Center Revenue Market Share by Type (2012-2017)
Figure Asia-Pacific Contact Center Revenue Market Share by Type in 2016
Table Asia-Pacific Contact Center Price by Type (2012-2017)
Table Asia-Pacific Contact Center Sales by Application (2012-2017)
Figure Asia-Pacific Contact Center Sales by Application in 2016
Table Asia-Pacific Contact Center Sales Market Share by Application (2012-2017)
Figure Asia-Pacific Contact Center Sales Market Share by Application (2012-2017)
Table Asia-Pacific Contact Center Sales by Country (2012-2017)
Figure Asia-Pacific Contact Center Sales Market Share by Country in 2016
Table Asia-Pacific Contact Center Sales Market Share by Country (2012-2017)
Figure Asia-Pacific Contact Center Sales Market Share by Country (2012-2017)
Table Asia-Pacific Contact Center Import & Export (2012-2017)
Table South America Top 5 Players Contact Center Sales in 2016 and 2017
Table South America Top 5 Players Contact Center Sales Market Share (%) in 2016 and 2017
Figure South America Top 5 Players Contact Center Sales Share in 2016
Figure South America Top 5 Players Contact Center Sales Share in 2017
Table South America Top 5 Players Contact Center Revenue in 2016 and 2017
Table South America Top 5 Players Contact Center Revenue Market Share (%) in 2016 and 2017
Figure South America Top 5 Players Contact Center Revenue Share in 2016
Figure South America Top 5 Players Contact Center Revenue Share in 2017
Table South America Contact Center Sales by Type (2012-2017)
Figure South America Contact Center Sales by Type in 2016
Table South America Contact Center Sales Market Share by Type (2012-2017)
Figure South America Contact Center Sales Market Share by Type (2012-2017)
Table South America Contact Center Revenue by Type (2012-2017)
Figure South America Contact Center Revenue by Type in 2016
Table South America Contact Center Revenue Market Share by Type (2012-2017)
Figure South America Contact Center Revenue Market Share by Type (2012-2017)
Table South America Contact Center Price by Type (2012-2017)
Table South America Contact Center Sales by Application (2012-2017)
Figure South America Contact Center Sales by Application in 2016
Table South America Contact Center Sales Market Share by Application (2012-2017)
Figure South America Contact Center Sales Market Share by Application (2012-2017)
Table South America Contact Center Sales by Country (2012-2017)
Figure South America Contact Center Sales by Country in 2016
Table South America Contact Center Sales Market Share by Country (2012-2017)
Figure South America Contact Center Sales Market Share by Country (2012-2017)
Table South America Contact Center Import & Export (2012-2017)
Table Middle East & Africa Top 5 Players Contact Center Sales in 2016 and 2017
Table Middle East & Africa Top 5 Players Contact Center Sales Market Share (%) in 2016 and 2017
Figure Middle East & Africa Top 5 Players Contact Center Sales Share in 2016
Figure Middle East & Africa Top 5 Players Contact Center Sales Share in 2017
Table Middle East & Africa Top 5 Players Contact Center Revenue in 2016 and 2017
Table Middle East & Africa Top 5 Players Contact Center Revenue Market Share (%) in 2016 and 2017
Figure Middle East & Africa Top 5 Players Contact Center Revenue Share in 2016
Figure Middle East & Africa Top 5 Players Contact Center Revenue Share in 2017
Table Middle East & Africa Contact Center Sales by Type (2012-2017)
Figure Middle East & Africa Contact Center Sales by Type in 2016
Table Middle East & Africa Contact Center Sales Market Share by Type (2012-2017)
Figure Middle East & Africa Contact Center Sales Market Share by Type (2012-2017)
Table Middle East & Africa Contact Center Revenue by Type (2012-2017)
Figure Middle East & Africa Contact Center Revenue by Type in 2016
Table Middle East & Africa Contact Center Revenue Market Share by Type (2012-2017)
Figure Middle East & Africa Contact Center Revenue Market Share by Type (2012-2017)
Table Middle East & Africa Contact Center Price by Type (2012-2017)
Table Middle East & Africa Contact Center Sales by Application (2012-2017)
Figure Middle East & Africa Contact Center Sales by Application in 2016
Table Middle East & Africa Contact Center Sales Market Share by Application (2012-2017)
Figure Middle East & Africa Contact Center Sales Market Share by Application (2012-2017)
Table Middle East & Africa Contact Center Sales by Country (2012-2017)
Figure Middle East & Africa Contact Center Sales by Country in 2016
Table Middle East & Africa Contact Center Sales Market Share by Country (2012-2017)
Figure Middle East & Africa Contact Center Sales Market Share by Country (2012-2017)
Table Middle East & Africa Contact Center Import & Export (2012-2017)
Table Teleperformance Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Teleperformance Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Teleperformance Contact Center Market Share (2012-2017)
Table Convergys (Stream) Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Convergys (Stream) Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Convergys (Stream) Contact Center Market Share (2012-2017)
Table Sykes Enterprises Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Sykes Enterprises Inc. Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Sykes Enterprises Inc. Contact Center Market Share (2012-2017)
Table Transcom Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Transcom Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Transcom Contact Center Market Share (2012-2017)
Table Atento Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Atento Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Atento Contact Center Market Share (2012-2017)
Table Arvato Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table West Corporation Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Arvato Contact Center Market Share (2012-2017)
Table West Corporation Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table West Corporation Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure West Corporation Contact Center Market Share (2012-2017)
Table Acticall (Sitel) Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Acticall (Sitel) Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Acticall (Sitel) Contact Center Market Share (2012-2017)
Table TeleTech Holdings Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table TeleTech Holdings Inc. Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure TeleTech Holdings Inc. Contact Center Market Share (2012-2017)
Table Comdata Group Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Comdata Group Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Comdata Group Contact Center Market Share (2012-2017)
Table Serco Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Serco Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Serco Contact Center Market Share (2012-2017)
Table Concentrix Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Concentrix Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Concentrix Contact Center Market Share (2012-2017)
Figure Global Contact Center Sales and Growth Rate Forecast (2017-2022)
Figure Global Contact Center Revenue and Growth Rate Forecast (2017-2022)
Table Global Contact Center Sales Forecast by Regions (2017-2022)
Table Global Contact Center Sales Market Share Forecast by Regions (2017-2022)
Table Global Contact Center Sales Forecast by Type (2017-2022)
Table Global Contact Center Sales Market Share Forecast by Type (2017-2022)
Table Global Contact Center Sales Forecast by Application (2017-2022)
Table Global Contact Center Sales Market Share Forecast by Application (2017-2022)
Table Sales Base and Market Concentration Rate of Raw Material
Figure Price Trend of Key Raw Materials
Table Key Suppliers of Raw Materials
Figure Manufacturing Cost Structure of Contact Center
Figure Manufacturing Process Analysis of Contact Center
Figure Contact Center Industrial Chain Analysis
Table Raw Materials Sources of Contact Center Major Players in 2016
Table Major Buyers of Contact Center
Table Distributors/Traders List