2017-2022 North America Contact Center Market Report

November 2017 | 110 pages | ID: 2E53B7017FFEN
LP Information

Abstracts

The report requires updating with new data and is sent in 48 hours after order is placed.

In 2016, the North America Contact Center market size was xx million USD and it will reach xx million USD in 2022, with a CAGR of xx% between 2016 and 2022.

This report studies Contact Center in North America market, especially in United States, Canada and Mexico, focuses on the top players in each country, covering

• Teleperformance
• Convergys (Stream)
• Sykes Enterprises Inc.
• Transcom
• Atento
• Arvato
• West Corporation
• Acticall (Sitel)
• TeleTech Holdings Inc.
• Comdata Group
• Serco
• Concentrix

Market Segment by Countries, this report splits North America into several key Countries, with sales, revenue, market share of top players in these Countries, from 2012 to 2017 (forecast), like

• United States
• Canada
• Mexico

Split by Product Types, with sales, revenue, price, market share of each type, can be divided into

• Type 1
• Type 2

Split by applications, this report focuses on sales, market share and growth rate of Contact Center in each application, can be divided into

• Telecommunication
• Banking, Financial Services and Insurance (BFSI)
• Government and Public Sector
• Healthcare and Life Sciences
• Retail and Consumer Goods
• Others

Contents

1 CONTACT CENTER MARKET OVERVIEW

1.1 Product Overview and Scope of Contact Center
1.2 Contact Center Segment by Types
  1.2.1 North America Sales Market Share of Contact Center by Types in 2016
  1.2.2 Type
    1.2.2.1 Major Players of Type
  1.2.3 Type
    1.2.3.1 Major Players of Type
1.3 Contact Center Segment by Applications
  1.3.1 Contact Center Sales Market Share by Applications in 2016
  1.3.2 Telecommunication
  1.3.3 Banking, Financial Services and Insurance (BFSI)
  1.3.4 Government and Public Sector
  1.3.5 Healthcare and Life Sciences
  1.3.6 Retail and Consumer Goods
  1.3.7 Others
1.4 Contact Center Market by Countries
  1.4.1 United States Status and Prospect (2012-2022)
  1.4.2 Canada Status and Prospect (2012-2022)
  1.4.3 Mexico Status and Prospect (2012-2022)
1.5 North America Contact Center Overview and Market Size (Value) (2012-2022)
  1.5.1 North America Market Contact Center Overview
  1.5.2 North America Market Contact Center Revenue (Million USD) and Growth Rate (2012-2022)

2 NORTH AMERICA CONTACT CENTER SALES, REVENUE (VALUE) AND MARKET SHARE BY PLAYERS

2.1 North America Contact Center Sales and Market Share in 2016 and 2017 by Players
2.2 North America Contact Center Revenue and Market Share by Players in 2016 and 2017
2.3 North America Contact Center Average Price by Players in 2016 and 2017
2.4 North America Contact Center Manufacturing Base Distribution, Sales Area, Product Types by Players
2.5 Contact Center Market Competitive Situation and Trends
  2.5.1 Contact Center Market Concentration Rate
  2.5.2 Contact Center Market Share of Top 3 and Top 5 Players
  2.5.3 Mergers & Acquisitions, Expansion

3 NORTH AMERICA CONTACT CENTER SALES, REVENUE (VALUE) BY COUNTRIES, TYPE AND APPLICATION (2012-2017)

3.1 North America Contact Center Sales, Revenue and Market Share by Countries (2012-2017)
  3.1.1 North America Contact Center Sales and Market Share by Countries (2012-2017)
  3.1.2 North America Contact Center Revenue and Market Share by Countries (2012-2017)
  3.1.3 North America Contact Center Price by Countries (2012-2017)
3.2 North America Contact Center Sales, Revenue, Market Share and Price by Type (2012-2017)
  3.2.1 North America Contact Center Sales and Market Share by Type (2012-2017)
  3.2.2 North America Contact Center Revenue and Market Share by Type (2012-2017)
  3.2.3 North America Contact Center Price by Type (2012-2017)
3.3 North America Contact Center Sales and Market Share by Application (2012-2017)
3.4 North America Market Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)

4 NORTH AMERICA CONTACT CENTER PLAYERS PROFILES/ANALYSIS

4.1 Teleperformance
  4.1.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.1.2 Contact Center Product Types, Application and Specification
    4.1.2.1 Type
    4.1.2.2 Type
  4.1.3 Teleperformance Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.1.4 Main Business/Business Overview
  4.1.5 Teleperformance News
4.2 Convergys (Stream)
  4.2.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.2.2 Contact Center Product Types, Application and Specification
    4.2.2.1 Type
    4.2.2.2 Type
  4.2.3 Convergys (Stream) Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.2.4 Main Business/Business Overview
  4.2.5 Convergys (Stream) News
4.3 Sykes Enterprises Inc.
  4.3.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.3.2 Contact Center Product Types, Application and Specification
    4.3.2.1 Type
    4.3.2.2 Type
  4.3.3 Sykes Enterprises Inc. Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.3.4 Main Business/Business Overview
  4.3.5 Sykes Enterprises Inc. News
4.4 Transcom
  4.4.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.4.2 Contact Center Product Types, Application and Specification
    4.4.2.1 Type
    4.4.2.2 Type
  4.4.3 Transcom Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.4.4 Main Business/Business Overview
  4.4.5 Transcom News
4.5 Atento
  4.5.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.5.2 Contact Center Product Types, Application and Specification
    4.5.2.1 Type
    4.5.2.2 Type
  4.5.3 Atento Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.5.4 Main Business/Business Overview
  4.5.5 Atento News
4.6 Arvato
  4.6.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.6.2 Contact Center Product Types, Application and Specification
    4.6.2.1 Type
    4.6.2.2 Type
  4.6.3 Arvato Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.6.4 Main Business/Business Overview
  4.6.5 Arvato News
4.7 West Corporation
  4.7.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.7.2 Contact Center Product Types, Application and Specification
    4.7.2.1 Type
    4.7.2.2 Type
  4.7.3 West Corporation Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.7.4 Main Business/Business Overview
  4.7.5 West Corporation News
4.8 Acticall (Sitel)
  4.8.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.8.2 Contact Center Product Types, Application and Specification
    4.8.2.1 Type
    4.8.2.2 Type
  4.8.3 Acticall (Sitel) Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.8.4 Main Business/Business Overview
  4.8.5 Acticall (Sitel) News
4.9 TeleTech Holdings Inc.
  4.9.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.9.2 Contact Center Product Types, Application and Specification
    9.9.2.1 Type
    9.9.2.2 Type
  4.9.3 TeleTech Holdings Inc. Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.9.4 Main Business/Business Overview
  4.9.5 TeleTech Holdings Inc. News
4.10 Comdata Group
  4.10.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.10.2 Contact Center Product Types, Application and Specification
    4.10.2.1 Type
    4.10.2.2 Type
  4.10.3 Comdata Group Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.10.4 Main Business/Business Overview
  4.10.5 Comdata Group News
4.11 Serco
  4.11.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.11.2 Contact Center Product Types, Application and Specification
    4.11.2.1 Type
    4.11.2.2 Type
  4.11.3 Serco Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.11.4 Main Business/Business Overview
  4.11.5 Serco News
4.12 Concentrix
  4.12.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.12.2 Contact Center Product Types, Application and Specification
    4.12.2.1 Type
    4.12.2.2 Type
  4.12.3 Concentrix Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.12.4 Main Business/Business Overview
  4.12.5 Concentrix News

5 UNITED STATES CONTACT CENTER SALES, REVENUE (VALUE) BY TYPE AND APPLICATION (2012-2017)

5.1 United States Contact Center Sales, Revenue and Growth Rate (2012-2017)
5.2 United States Contact Center Sales, Revenue and Market Share by Type (2012-2017)
  5.2.1 United States Contact Center Sales and Market Share by Type (2012-2017)
  5.2.2 United States Contact Center Revenue and Market Share by Type (2012-2017)
  5.2.3 United States Contact Center Price by Type (2012-2017)
5.3 United States Contact Center Sales and Market Share by Application (2012-2017)

6 CANADA CONTACT CENTER SALES, REVENUE (VALUE) BY TYPE AND APPLICATION (2012-2017)

6.1 Canada Contact Center Sales, Revenue and Growth Rate (2012-2017)
6.2 Canada Contact Center Sales, Revenue and Market Share by Type (2012-2017)
  6.2.1 Canada Contact Center Sales and Market Share by Type (2012-2017)
  6.2.2 Canada Contact Center Revenue and Market Share by Type (2012-2017)
  6.2.3 Canada Contact Center Price by Type (2012-2017)
6.3 Canada Contact Center Sales and Market Share by Application (2012-2017)

7 MEXICO CONTACT CENTER SALES, REVENUE (VALUE) BY TYPE AND APPLICATION (2012-2017)

7.1 Mexico Contact Center Sales, Revenue and Growth Rate (2012-2017)
7.2 Mexico Contact Center Sales, Revenue and Market Share by Type (2012-2017)
  7.2.1 Mexico Contact Center Sales and Market Share by Type (2012-2017)
  7.2.2 Mexico Contact Center Revenue and Market Share by Type (2012-2017)
  7.2.3 Mexico Contact Center Price by Type (2012-2017)
7.3 Mexico Contact Center Sales and Market Share by Application (2012-2017)

8 NORTH AMERICA CONTACT CENTER MARKET FORECAST (2017-2022)

8.1 North America Contact Center Sales, Revenue Forecast (2017-2022)
8.2 North America Contact Center Sales, Sales Forecast by Countries (2017-2022)
8.3 North America Contact Center Sales Forecast by Type (2017-2022)
8.4 North America Contact Center Sales Forecast by Application (2017-2022)
8.5 Contact Center Price Forecast (2017-2022)

9 CONTACT CENTER MANUFACTURING COST ANALYSIS

9.1 Contact Center Key Raw Materials Analysis
  9.1.1 Key Raw Materials
  9.1.2 Price Trend of Key Raw Materials
  9.1.3 Key Suppliers of Raw Materials
  9.1.4 Market Concentration Rate of Raw Materials
9.2 Proportion of Manufacturing Cost Structure
  9.2.1 Raw Materials
  9.2.2 Labor Cost
  9.2.3 Manufacturing Expenses
9.3 Manufacturing Process Analysis of Contact Center

10 INDUSTRIAL CHAIN, SOURCING STRATEGY AND DOWNSTREAM BUYERS

10.1 Contact Center Industrial Chain Analysis
10.2 Upstream Raw Materials Sourcing
10.3 Raw Materials Sources of Contact Center Major Players in 2016
10.4 Downstream Buyers

11 MARKETING STRATEGY ANALYSIS, DISTRIBUTORS/TRADERS

11.1 Marketing Channel
  11.1.1 Direct Marketing
  11.1.2 Indirect Marketing
  11.1.3 Marketing Channel Development Trend
11.2 Market Positioning
  11.2.1 Pricing Strategy
  11.2.2 Brand Strategy
  11.2.3 Target Client
11.3 Distributors/Traders List

12 MARKET EFFECT FACTORS ANALYSIS

12.1 Technology Progress/Risk
  12.1.1 Substitutes Threat
  12.1.2 Technology Progress in Related Industry
12.2 Consumer Needs/Customer Preference Change
12.3 Economic/Political Environmental Change

13 RESEARCH FINDINGS AND CONCLUSION

14 APPENDIX

14.1 Methodology
14.2 Data Source

List Of Tables

LIST OF TABLES AND FIGURES

Figure Picture of Contact Center
Table Product Specifications of Contact Center
='Figure North America Sales Market Share of '&Sheet1!B1&' by Types in 2016
Table Types of Contact Center
Figure Product Picture of Type
Table Major Players of Type
Figure Product Picture of Type
Table Major Players of Type
Figure Contact Center Sales Market Share by Applications in 2016
='Table Applications of '&Sheet1!B1&'
Figure Telecommunication Examples
Figure Banking, Financial Services and Insurance (BFSI) Examples
Figure Government and Public Sector Examples
Figure Healthcare and Life Sciences Examples
Figure Retail and Consumer Goods Examples
Figure Others Examples
Figure United States Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Canada Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Mexico Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure North America Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Table North America Contact Center Sales by Players in 2016 and 2017
Table North America Contact Center Sales Market Share (%) by Players in 2016 and 2017
Figure North America Contact Center Sales Market Share by Players in 2016
Figure North America Contact Center Sales Market Share by Players in 2017
Table North America Contact Center Revenue by Players in 2016 and 2017
Table North America Contact Center Revenue Market Share (%) by Players in 2016 and 2017
Figure North America Contact Center Revenue Market Share by Players in 2016
Figure North America Contact Center Revenue Market Share by Players in 2017
Table North America Contact Center Average Price by Players in 2016 and 2017
Figure North America Contact Center Average Price by Players in 2016
Table North America Contact Center Manufacturing Base Distribution and Sales Area by Players
Table Players Contact Center Product Types
Figure Contact Center Market Share of Top 3 Players
Figure Contact Center Market Share of Top 5 Players
Table North America Contact Center Sales by Countries (2012-2017)
Table North America Contact Center Sales Market Share by Countries (2012-2017)
Figure North America Contact Center Sales Market Share by Countries (2012)
Figure North America Contact Center Sales Market Share by Countries (2016)
Table North America Contact Center Revenue by Countries (2012-2017)
Table North America Contact Center Revenue Market Share by Countries (2012-2017)
Figure 2012 North America Contact Center Revenue Market Share by Countries
Figure 2016 North America Contact Center Revenue Market Share by Countries
Table North America Contact Center Price by Countries (2012-2017)
Table North America Contact Center Sales by Type (2012-2017)
Table North America Contact Center Sales Market Share by Type (2012-2017)
Figure 2012 North America Contact Center Sales Market Share by Type
Figure 2016 North America Contact Center Sales Market Share by Type
Table North America Contact Center Revenue by Type (2012-2017)
Table North America Contact Center Revenue Market Share by Type (2012-2017)
Figure 2012 North America Contact Center Revenue Market Share by Type
Figure 2016 North America Contact Center Revenue Market Share by Type
Table North America Contact Center Price by Type (2012-2017)
Table North America Contact Center Sales by Application (2012-2017)
Table North America Contact Center Sales Market Share by Application (2012-2017)
Figure North America Contact Center Sales Market Share by Application (2012-2017)
Table North America Market Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Table Teleperformance Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Teleperformance Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Teleperformance Contact Center Market Share (2012-2017)
Table Convergys (Stream) Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Convergys (Stream) Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Convergys (Stream) Contact Center Market Share (2012-2017)
Table Sykes Enterprises Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Sykes Enterprises Inc. Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Sykes Enterprises Inc. Contact Center Market Share (2012-2017)
Table Transcom Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Transcom Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Transcom Contact Center Market Share (2012-2017)
Table Atento Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Atento Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Atento Contact Center Market Share (2012-2017)
Table Arvato Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Arvato Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Arvato Contact Center Market Share (2012-2017)
Table West Corporation Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table West Corporation Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure West Corporation Contact Center Market Share (2012-2017)
Table Acticall (Sitel) Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Acticall (Sitel) Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Acticall (Sitel) Contact Center Market Share (2012-2017)
Table TeleTech Holdings Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table TeleTech Holdings Inc. Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure TeleTech Holdings Inc. Contact Center Market Share (2012-2017)
Table Comdata Group Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Comdata Group Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Comdata Group Contact Center Market Share (2012-2017)
Table Serco Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Serco Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Serco Contact Center Market Share (2012-2017)
Table Concentrix Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Concentrix Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Concentrix Contact Center Market Share (2012-2017)
Figure United States Contact Center Sales and Growth Rate (2012-2017)
Figure United States Contact Center Revenue and Growth Rate (2012-2017)
Table United States Contact Center Sales by Type (2012-2017)
Table United States Contact Center Sales Market Share by Type (2012-2017)
Figure United States Contact Center Sales Market Share by Type (2012-2017)
Table United States Contact Center Revenue by Type (2012-2017)
Table United States Contact Center Revenue Market Share by Type (2012-2017)
Figure United States Contact Center Revenue Market Share by Type (2012-2017)
Table United States Contact Center Price by Type (2012-2017)
Table United States Contact Center Sales by Application (2012-2017)
Table United States Contact Center Sales Market Share by Application (2012-2017)
Figure United States Contact Center Sales Market Share by Application (2012-2017)
Figure Canada Contact Center Sales and Growth Rate (2012-2017)
Figure Canada Contact Center Revenue and Growth Rate (2012-2017)
Table Canada Contact Center Sales by Type (2012-2017)
Table Canada Contact Center Sales Market Share by Type (2012-2017)
Figure Canada Contact Center Sales Market Share by Type (2012-2017)
Table Canada Contact Center Revenue by Type (2012-2017)
Table Canada Contact Center Revenue Market Share by Type (2012-2017)
Figure Canada Contact Center Revenue Market Share by Type (2012-2017)
Table Canada Contact Center Price by Type (2012-2017)
Table Canada Contact Center Sales by Application (2012-2017)
Table Canada Contact Center Sales Market Share by Application (2012-2017)
Figure Canada Contact Center Sales Market Share by Application (2012-2017)
Figure Mexico Contact Center Sales and Growth Rate (2012-2017)
Figure Mexico Contact Center Revenue and Growth Rate (2012-2017)
Table Mexico Contact Center Sales by Type (2012-2017)
Table Mexico Contact Center Sales Market Share by Type (2012-2017)
Figure Mexico Contact Center Sales Market Share by Type (2012-2017)
Table Mexico Contact Center Revenue by Type (2012-2017)
Table Mexico Contact Center Revenue Market Share by Type (2012-2017)
Figure Mexico Contact Center Revenue Market Share by Type (2012-2017)
Figure 2016 Mexico Contact Center Revenue Market Share by Type
Table Mexico Contact Center Price by Type (2012-2017)
Table Mexico Contact Center Sales by Application (2012-2017)
Table Mexico Contact Center Sales Market Share by Application (2012-2017)
Figure Mexico Contact Center Sales Market Share by Application (2012-2017)
Figure North America Contact Center Sales and Growth Rate Forecast (2017-2022)
Figure North America Contact Center Revenue and Growth Rate Forecast (2017-2022)
Table North America Contact Center Sales Forecast by Countries (2017-2022)
Table North America Contact Center Sales Market Share Forecast by Countries (2017-2022)
Table North America Contact Center Sales Forecast by Type (2017-2022)
Table North America Contact Center Sales Forecast by Application (2017-2022)
Table Sales Base and Market Concentration Rate of Raw Material
Figure Price Trend of Key Raw Materials
Table Key Suppliers of Raw Materials
Figure Manufacturing Cost Structure of Contact Center
Figure Manufacturing Process Analysis of Contact Center
Figure Contact Center Industrial Chain Analysis
Table Raw Materials Sources of Contact Center Major Players in 2016
Table Major Buyers of Contact Center
Table Distributors/Traders List