2017-2022 India Contact Center Market Report (Status and Outlook)

November 2017 | 110 pages | ID: 2A84A66FD57EN
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Abstracts

The report requires updating with new data and is sent in 48 hours after order is placed.

In 2016, the Contact Center market size was xx million USD in China, and it will be xx million USD in 2022, with a CAGR of xx% between 2016 and 2022.

In India market, the top players include

• Teleperformance
• Convergys (Stream)
• Sykes Enterprises Inc.
• Transcom
• Atento
• Arvato
• West Corporation
• Acticall (Sitel)
• TeleTech Holdings Inc.
• Comdata Group
• Serco
• Concentrix

Split by product types/category, covering

• Type 1
• Type 2

Split by applications/end use industries, covers

• Telecommunication
• Banking, Financial Services and Insurance (BFSI)
• Government and Public Sector
• Healthcare and Life Sciences
• Retail and Consumer Goods
• Others

Contents

1 CONTACT CENTER MARKET OVERVIEW

1.1 Product Overview and Scope of Contact Center
1.2 Contact Center Market Segment by Types
  1.2.1 India Contact Center Sales Present Situation and Outlook by Types (2012-2022)
  1.2.2 India Contact Center Sales Market Share by Types in 2016
  1.2.3 Type
    1.2.3.1 Major Players of Type
  1.2.4 Type
    1.2.4.1 Major Players of Type
1.3 India Contact Center Market Segment by Applications/End Use Industries
  1.3.1 India Contact Center Sales Present Situation and Outlook by Applications/End Industrials (2012-2022)
  1.3.2 India Contact Center Sales Market Share by Applications in 2016
  1.3.2 Telecommunication
  1.3.3 Banking, Financial Services and Insurance (BFSI)
  1.3.4 Government and Public Sector
  1.3.5 Healthcare and Life Sciences
  1.3.6 Retail and Consumer Goods
  1.3.7 Others
1.4 India Contact Center Overview and Market Size (Value) (2012-2022)
  1.4.1 India Market Contact Center Overview
  1.4.2 India Contact Center Market Size (Value and Volume) Status and Forecast (2012-2022)

2 INDIA CONTACT CENTER SALES, REVENUE (VALUE) AND MARKET SHARE BY PLAYERS/MANUFACTURERS

2.1 India Contact Center Sales and Market Share (2012-2017) by Vendors/Manufacturers
2.2 India Contact Center Revenue and Market Share by Vendors (2012-2017)
2.3 India Contact Center Average Price by Vendors in 2016
2.4 India Contact Center Manufacturing Base Distribution, Sales Area, Product Types by Vendors
2.5 Contact Center Market Competitive Situation and Trends
  2.5.1 Contact Center Market Concentration Rate
  2.5.2 Contact Center Market Share of Top 3 and Top 5 Vendors
  2.5.3 Mergers & Acquisitions, Expansion

3 INDIA CONTACT CENTER SALES, REVENUE (VALUE) BY TYPE AND APPLICATION (2012-2017)

3.1 India Contact Center Sales, Revenue, Market Share and Price by Type (2012-2017)
  3.1.1 India Contact Center Sales and Market Share by Type (2012-2017)
  3.1.2 India Contact Center Revenue and Market Share by Type (2012-2017)
  3.1.3 India Contact Center Price by Type (2012-2017)
3.2 India Contact Center Sales and Market Share by Application (2012-2017)
3.3 India Market Contact Center Sales, Revenue (Million USD), Price and Gross Margin (2012-2017)

4 INDIA CONTACT CENTER VENDORS/MANUFACTURERS PROFILES AND SALES DATA

4.1 Teleperformance
  4.1.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.1.2 Contact Center Product Types, Application and Specification
    4.1.2.1 Type
    4.1.2.2 Type
  4.1.3 Teleperformance Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.1.4 Main Business/Business Overview
  4.1.5 Teleperformance News
4.2 Convergys (Stream)
  4.2.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.2.2 Contact Center Product Types, Application and Specification
    4.2.2.1 Type
    4.2.2.2 Type
  4.2.3 Convergys (Stream) Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.2.4 Main Business/Business Overview
  4.2.5 Convergys (Stream) News
4.3 Sykes Enterprises Inc.
  4.3.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.3.2 Contact Center Product Types, Application and Specification
    4.3.2.1 Type
    4.3.2.2 Type
  4.3.3 Sykes Enterprises Inc. Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.3.4 Main Business/Business Overview
  4.3.5 Sykes Enterprises Inc. News
4.4 Transcom
  4.4.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.4.2 Contact Center Product Types, Application and Specification
    4.4.2.1 Type
    4.4.2.2 Type
  4.4.3 Transcom Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.4.4 Main Business/Business Overview
  4.4.5 Transcom News
4.5 Atento
  4.5.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.5.2 Contact Center Product Types, Application and Specification
    4.5.2.1 Type
    4.5.2.2 Type
  4.5.3 Atento Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.5.4 Main Business/Business Overview
  4.5.5 Atento News
4.6 Arvato
  4.6.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.6.2 Contact Center Product Types, Application and Specification
    4.6.2.1 Type
    4.6.2.2 Type
  4.6.3 Arvato Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.6.4 Main Business/Business Overview
  4.6.5 Arvato News
4.7 West Corporation
  4.7.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.7.2 Contact Center Product Types, Application and Specification
    4.7.2.1 Type
    4.7.2.2 Type
  4.7.3 West Corporation Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.7.4 Main Business/Business Overview
  4.7.5 West Corporation News
4.8 Acticall (Sitel)
  4.8.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.8.2 Contact Center Product Types, Application and Specification
    4.8.2.1 Type
    4.8.2.2 Type
  4.8.3 Acticall (Sitel) Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.8.4 Main Business/Business Overview
  4.8.5 Acticall (Sitel) News
4.9 TeleTech Holdings Inc.
  4.9.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.9.2 Contact Center Product Types, Application and Specification
    9.9.2.1 Type
    9.9.2.2 Type
  4.9.3 TeleTech Holdings Inc. Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.9.4 Main Business/Business Overview
  4.9.5 TeleTech Holdings Inc. News
4.10 Comdata Group
  4.10.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.10.2 Contact Center Product Types, Application and Specification
    4.10.2.1 Type
    4.10.2.2 Type
  4.10.3 Comdata Group Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.10.4 Main Business/Business Overview
  4.10.5 Comdata Group News
4.11 Serco
  4.11.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.11.2 Contact Center Product Types, Application and Specification
    4.11.2.1 Type
    4.11.2.2 Type
  4.11.3 Serco Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.11.4 Main Business/Business Overview
  4.11.5 Serco News
4.12 Concentrix
  4.12.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
  4.12.2 Contact Center Product Types, Application and Specification
    4.12.2.1 Type
    4.12.2.2 Type
  4.12.3 Concentrix Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  4.12.4 Main Business/Business Overview
  4.12.5 Concentrix News

5 INDIA CONTACT CENTER MARKET FORECAST (2017-2022)

5.1 India Contact Center Sales, Revenue and Price Forecast (2017-2022)
  5.1.1 India Contact Center Sales and Growth Rate Forecast (2017-2022)
  5.1.2 India Contact Center Revenue and Growth Rate Forecast (2017-2022)
  5.1.3 India Contact Center Price Trend Forecast (2017-2022)
5.2 India Contact Center Sales Forecast by Type (2017-2022)
5.3 India Contact Center Sales Forecast by Application (2017-2022)

6 PRODUCTION COST ANALYSIS OF CONTACT CENTER

6.1 Main Raw Materials of Contact Center
  6.1.1 List of Contact Center Main Raw Materials
  6.1.2 Contact Center Main Raw Materials Price Analysis
  6.1.3 Contact Center Raw Materials Major Suppliers
  6.1.4 Contact Center Main Raw Materials Market Concentration Rate
6.2 Production Cost Structure of Contact Center
  6.2.1 Raw Materials
  6.2.2 Labor Cost
  6.2.3 Production Expenses
6.3 Contact Center Manufacturing Process/Method

7 VALUE CHAIN, PURCHASING STRATEGY AND DOWNSTREAM BUYERS

7.1 Contact Center Value Chain Analysis
7.2 Upstream Raw Materials Purchasing
7.3 Raw Materials Sources of Contact Center Major Vendors in 2016
7.4 Downstream Buyers

8 MARKETING STRATEGY ANALYSIS, DISTRIBUTORS/TRADERS

8.1 Sales Channel
  8.1.1 Direct Sales
  8.1.2 Indirect Sales
  8.1.3 Sales Channel Development Trend
8.2 Product Market Positioning
  8.2.1 Pricing Strategy
  8.2.2 Brand Strategy
  8.2.3 Target Client
8.3 Contact Center Distributors/Traders List in India

9 MARKET INFLUENCES FACTORS ANALYSIS

9.1 Changes from the Related Industries
9.2 Substitutes Threat
9.3 Customer Preference Change
9.4 Economic/Political Environmental Change
9.5 Upstream and Downstream Fluctuation

10 RESEARCH FINDINGS AND CONCLUSION

11 APPENDIX

11.1 Methodology
11.2 Data Source

List Of Tables

LIST OF TABLES AND FIGURES

Figure Picture of Contact Center
Table Product Specifications of Contact Center
Figure India Contact Center Sales (volume) for Each Type (2012-2022)
Figure India Contact Center Sales Market Share by Types in 2016
Table Types of Contact Center
Figure Product Picture of Type
Table Major Players of Type
Figure Product Picture of Type
Table Major Players of Type
Figure Contact Center Consumption Market Share by Applications in 2016
Figure India Contact Center Sales Present Situation and Outlook by Applications (2012-2022)
Figure India Contact Center Sales Market Share by Applications in 2016
='Table Applications of '&Sheet1!B1&'
Figure Telecommunication Examples
Figure Banking, Financial Services and Insurance (BFSI) Examples
Figure Government and Public Sector Examples
Figure Healthcare and Life Sciences Examples
Figure Retail and Consumer Goods Examples
Figure Others Examples
Figure India Contact Center Revenue (Million USD) Status and Forecast (2012-2022)
Figure India Contact Center Sales (Volume) Status and Forecast (2012-2022)
Table India Contact Center Sales by Vendors (2012-2017)
Table India Contact Center Sales Market Share (%) by Vendors (2012-2017)
Figure India Contact Center Sales Market Share by Vendors in 2016
Figure India Contact Center Sales Market Share by Vendors in 2017
Table India Contact Center Revenue (Million USD) by Vendors (2012-2017)
Table India Contact Center Revenue Market Share (%) by Vendors (2012-2017)
Figure India Contact Center Revenue Market Share by Vendors in 2016
Figure India Contact Center Revenue Market Share by Vendors in 2017
Figure India Contact Center Average Price by Vendors in 2016
Table India Contact Center Manufacturing Base Distribution and Sales Area by Vendors
Table Vendors Contact Center Product Types
Figure Contact Center Market Share of Top 3 Vendors
Figure Contact Center Market Share of Top 5 Vendors
Table India Contact Center Sales by Type (2012-2017)
Table India Contact Center Sales Market Share by Type (2012-2017)
Figure 2012 India Contact Center Sales Market Share by Type
Figure 2016 India Contact Center Sales Market Share by Type
Table India Contact Center Revenue (Million USD) by Type (2012-2017)
Table India Contact Center Revenue Market Share by Type (2012-2017)
Figure 2012 India Contact Center Revenue Market Share by Type
Figure 2016 India Contact Center Revenue Market Share by Type
Table India Contact Center Price by Type (2012-2017)
Table India Contact Center Sales by Application (2012-2017)
Table India Contact Center Sales Market Share by Application (2012-2017)
Figure India Contact Center Sales Market Share by Application (2012-2017)
Figure 2016 India Contact Center Sales Market Share by Application
Table India Market Contact Center Sales, Revenue (Million USD), Price and Gross Margin (2012-2017)
Table Teleperformance Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Teleperformance Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Teleperformance Contact Center Market Share (2012-2017)
Table Convergys (Stream) Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Convergys (Stream) Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Convergys (Stream) Contact Center Market Share (2012-2017)
Table Sykes Enterprises Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Sykes Enterprises Inc. Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Sykes Enterprises Inc. Contact Center Market Share (2012-2017)
Table Transcom Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Transcom Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Transcom Contact Center Market Share (2012-2017)
Table Atento Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Atento Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Atento Contact Center Market Share (2012-2017)
Table Arvato Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Arvato Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Arvato Contact Center Market Share (2012-2017)
Table West Corporation Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table West Corporation Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure West Corporation Contact Center Market Share (2012-2017)
Table Acticall (Sitel) Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Acticall (Sitel) Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Acticall (Sitel) Contact Center Market Share (2012-2017)
Table TeleTech Holdings Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table TeleTech Holdings Inc. Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure TeleTech Holdings Inc. Contact Center Market Share (2012-2017)
Table Comdata Group Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Comdata Group Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Comdata Group Contact Center Market Share (2012-2017)
Table Serco Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Serco Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Serco Contact Center Market Share (2012-2017)
Table Concentrix Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Concentrix Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
Figure Concentrix Contact Center Market Share (2012-2017)
Figure India Contact Center Sales and Growth Rate Forecast (2017-2022)
Figure India Contact Center Revenue and Growth Rate Forecast (2017-2022)
Figure India Contact Center Price Trend Forecast (2017-2022)
Table India Contact Center Sales Forecast by Type (2017-2022)
Figure India Contact Center Sales Market Share Forecast by Type (2017-2022)
Figure India Contact Center Sales Market Share Forecast by Type in 2022
Table India Contact Center Sales Forecast by Application (2017-2022)
Figure India Contact Center Sales Market Share Forecast by Application (2017-2022)
Figure India Contact Center Sales Market Share Forecast by Application in 2022
Table Production Base and Market Concentration Rate of Raw Material
Figure Contact Center Main Raw Materials Price Trend
Table Contact Center Raw Materials Major Suppliers List
Figure Production Cost Structure of Contact Center
Figure Contact Center Manufacturing Process/Method
Figure Contact Center Value Chain Analysis
Table Raw Materials Sources of Contact Center Major Vendors in 2016
Table Major Buyers of Contact Center
Table Contact Center Distributors/Traders List in India