2015-2027 Global Customer Care BPO Industry Market Research Report, Segment by Player, Type, Application, Marketing Channel, and Region

March 2020 | 109 pages | ID: 2DC4440D8318EN
Maia Research

Abstracts

The worldwide market for Customer Care BPO is estimated to grow at a CAGR of roughly X.X% in the next 8 years, and will reach X.X million US$ in 2027, from X.X million US$ in 2020.

The report covers market size status and forecast, value chain analysis, market segmentation of Top countries in Major Regions, such as North America, Europe, Asia-Pacific, Latin America and Middle East & Africa, by type, application and marketing channel. In addition, the report focuses on the driving factors, restraints, opportunities and PEST analysis of major regions.

Major Companies Covered
HKT Teleservices
NTT DATA
Teleperformance
Alorica
Comdata
TTEC
Convergys
Fusion
Infosys
Serco
Atento
Sykes Enterprises
Acticall (Sitel)

Major Types Covered
Multichannel Client Services
Multilingual Client Services
Others

Major Applications Covered
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others

Top Countries Data Covered in This Report
United States
Canada
Germany
UK
France
Italy
Spain
Russia
Netherlands
Turkey
Switzerland
Sweden
Poland
Belgium
China
Japan
South Korea
Australia
India
Taiwan
Indonesia
Thailand
Philippines
Malaysia
Brazil
Mexico
Argentina
Columbia
Chile
Saudi Arabia
UAE
Egypt
Nigeria
South Africa

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2027

Contents

1 INTRODUCTION

1.1 Objective of the Study
1.2 Definition of the Market
1.3 Market Scope
  1.3.1 Market Segment by Type, Application and Marketing Channel
  1.3.2 Major Regions Covered (North America, Europe, Asia Pacific, Mid East & Africa)
1.4 Years Considered for the Study (2015-2027)
1.5 Currency Considered (U.S. Dollar)
1.6 Stakeholders

2 KEY FINDINGS OF THE STUDY

3 MARKET DYNAMICS

3.1 Driving Factors for this Market
3.2 Factors Challenging the Market
3.3 Opportunities of the Global Customer Care BPO Market (Regions, Growing/Emerging Downstream Market Analysis)
3.4 Technological and Market Developments in the Customer Care BPO Market
3.5 Industry News by Region
3.6 Regulatory Scenario by Region/Country
3.7 Market Investment Scenario Strategic Recommendations Analysis

4 VALUE CHAIN OF THE CUSTOMER CARE BPO MARKET

4.1 Value Chain Status
4.2 Upstream Raw Material Analysis
4.3 Midstream Major Company Analysis (by Manufacturing Base, by Product Type)
4.4 Distributors/Traders
4.5 Downstream Major Customer Analysis (by Region)

5 GLOBAL CUSTOMER CARE BPO MARKET-SEGMENTATION BY TYPE

5.1 Multichannel Client Services
5.2 Multilingual Client Services
5.3 Others

6 GLOBAL CUSTOMER CARE BPO MARKET-SEGMENTATION BY APPLICATION

6.1 Telecom & IT
6.2 BFSI
6.3 Healthcare & Life Sciences
6.4 Government & Public
6.5 Retail & Consumer Goods
6.6 Others

7 GLOBAL CUSTOMER CARE BPO MARKET-SEGMENTATION BY MARKETING CHANNEL

7.1 Traditional Marketing Channel (Offline)
7.2 Online Channel

8 COMPETITIVE INTELLIGENCE – COMPANY PROFILES

8.1 HKT Teleservices
  8.1.1 HKT Teleservices Profile
  8.1.2 HKT Teleservices Sales, Growth Rate and Global Market Share from 2015-2020
  8.1.3 HKT Teleservices Product/Solution Launches and Enhancements Analysis
  8.1.4 HKT Teleservices Business Overview/Recent Development/Acquisitions
8.2 NTT DATA
  8.2.1 NTT DATA Profile
  8.2.2 NTT DATA Sales, Growth Rate and Global Market Share from 2015-2020
  8.2.3 NTT DATA Product/Solution Launches and Enhancements Analysis
  8.2.4 NTT DATA Business Overview/Recent Development/Acquisitions
8.3 Teleperformance
  8.3.1 Teleperformance Profile
  8.3.2 Teleperformance Sales, Growth Rate and Global Market Share from 2015-2020
  8.3.3 Teleperformance Product/Solution Launches and Enhancements Analysis
  8.3.4 Teleperformance Business Overview/Recent Development/Acquisitions
8.4 Alorica
  8.4.1 Alorica Profile
  8.4.2 Alorica Sales, Growth Rate and Global Market Share from 2015-2020
  8.4.3 Alorica Product/Solution Launches and Enhancements Analysis
  8.4.4 Alorica Business Overview/Recent Development/Acquisitions
8.5 Comdata
  8.5.1 Comdata Profile
  8.5.2 Comdata Sales, Growth Rate and Global Market Share from 2015-2020
  8.5.3 Comdata Product/Solution Launches and Enhancements Analysis
  8.5.4 Comdata Business Overview/Recent Development/Acquisitions
8.6 TTEC
  8.6.1 TTEC Profile
  8.6.2 TTEC Sales, Growth Rate and Global Market Share from 2015-2020
  8.6.3 TTEC Product/Solution Launches and Enhancements Analysis
  8.6.4 TTEC Business Overview/Recent Development/Acquisitions
8.7 Convergys
  8.7.1 Convergys Profile
  8.7.2 Convergys Sales, Growth Rate and Global Market Share from 2015-2020
  8.7.3 Convergys Product/Solution Launches and Enhancements Analysis
  8.7.4 Convergys Business Overview/Recent Development/Acquisitions
8.8 Fusion
  8.8.1 Fusion Profile
  8.8.2 Fusion Sales, Growth Rate and Global Market Share from 2015-2020
  8.8.3 Fusion Product/Solution Launches and Enhancements Analysis
  8.8.4 Fusion Business Overview/Recent Development/Acquisitions
8.9 Infosys
  8.9.1 Infosys Profile
  8.9.2 Infosys Sales, Growth Rate and Global Market Share from 2015-2020
  8.9.3 Infosys Product/Solution Launches and Enhancements Analysis
  8.9.4 Infosys Business Overview/Recent Development/Acquisitions
8.10 Serco
  8.10.1 Serco Profile
  8.10.2 Serco Sales, Growth Rate and Global Market Share from 2015-2020
  8.10.3 Serco Product/Solution Launches and Enhancements Analysis
  8.10.4 Serco Business Overview/Recent Development/Acquisitions
8.11 Atento
  8.11.1 Atento Profile
  8.11.2 Atento Sales, Growth Rate and Global Market Share from 2015-2020
  8.11.3 Atento Product/Solution Launches and Enhancements Analysis
  8.11.4 Atento Business Overview/Recent Development/Acquisitions
8.12 Sykes Enterprises
  8.12.1 Sykes Enterprises Profile
  8.12.2 Sykes Enterprises Sales, Growth Rate and Global Market Share from 2015-2020
  8.12.3 Sykes Enterprises Product/Solution Launches and Enhancements Analysis
  8.12.4 Sykes Enterprises Business Overview/Recent Development/Acquisitions
8.13 Acticall (Sitel)
  8.13.1 Acticall (Sitel) Profile
  8.13.2 Acticall (Sitel) Sales, Growth Rate and Global Market Share from 2015-2020
  8.13.3 Acticall (Sitel) Product/Solution Launches and Enhancements Analysis
  8.13.4 Acticall (Sitel) Business Overview/Recent Development/Acquisitions

9 GLOBAL CUSTOMER CARE BPO MARKET-SEGMENTATION BY GEOGRAPHY

10 NORTH AMERICA

10.1 North America Customer Care BPO Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
10.2 North America Customer Care BPO Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
10.3 North America Customer Care BPO Production Analysis from 2015-2020
10.4 North America Customer Care BPO Consumption Analysis from 2015-2020
10.5 North America Customer Care BPO Import and Export from 2015-2020
10.6 North America Customer Care BPO Value, Production and Market Share by Type (2015-2020)
10.7 North America Customer Care BPO Consumption, Value and Market Share by Application (2015-2020)
10.8 North America Customer Care BPO by Country (United States, Canada)
  10.8.1 North America Customer Care BPO Sales by Country (2015-2020)
  10.8.2 North America Customer Care BPO Consumption Value by Country (2015-2020)
10.9 North America Customer Care BPO Market PEST Analysis

11 EUROPE

11.1 Europe Customer Care BPO Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
11.2 Europe Customer Care BPO Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
11.3 Europe Customer Care BPO Production Analysis from 2015-2020
11.4 Europe Customer Care BPO Consumption Analysis from 2015-2020
11.5 Europe Customer Care BPO Import and Export from 2015-2020
11.6 Europe Customer Care BPO Value, Production and Market Share by Type (2015-2020)
11.7 Europe Customer Care BPO Consumption, Value and Market Share by Application (2015-2020)
11.8 Europe Customer Care BPO by Country (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden, Poland, Belgium)
  11.8.1 Europe Customer Care BPO Sales by Country (2015-2020)
  11.8.2 Europe Customer Care BPO Consumption Value by Country (2015-2020)
11.9 Europe Customer Care BPO Market PEST Analysis

12 ASIA-PACIFIC

12.1 Asia-Pacific Customer Care BPO Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
12.2 Asia-Pacific Customer Care BPO Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
12.3 Asia-Pacific Customer Care BPO Production Analysis from 2015-2020
12.4 Asia-Pacific Customer Care BPO Consumption Analysis from 2015-2020
12.5 Asia-Pacific Customer Care BPO Import and Export from 2015-2020
12.6 Asia-Pacific Customer Care BPO Value, Production and Market Share by Type (2015-2020)
12.7 Asia-Pacific Customer Care BPO Consumption, Value and Market Share by Application (2015-2020)
12.8 Asia-Pacific Customer Care BPO by Country (China, Japan, South Korea, Australia, India, Taiwan, Indonesia, Thailand, Philippines, Malaysia)
  12.8.1 Asia-Pacific Customer Care BPO Sales by Country (2015-2020)
  12.8.2 Asia-Pacific Customer Care BPO Consumption Value by Country (2015-2020)
12.9 Asia-Pacific Customer Care BPO Market PEST Analysis

13 LATIN AMERICA

13.1 Latin America Customer Care BPO Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
13.2 Latin America Customer Care BPO Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
13.3 Latin America Customer Care BPO Production Analysis from 2015-2020
13.4 Latin America Customer Care BPO Consumption Analysis from 2015-2020
13.5 Latin America Customer Care BPO Import and Export from 2015-2020
13.6 Latin America Customer Care BPO Value, Production and Market Share by Type (2015-2020)
13.7 Latin America Customer Care BPO Consumption, Value and Market Share by Application (2015-2020)
13.8 Latin America Customer Care BPO by Country (Brazil, Mexico, Argentina, Columbia, Chile)
  13.8.1 Latin America Customer Care BPO Sales by Country (2015-2020)
  13.8.2 Latin America Customer Care BPO Consumption Value by Country (2015-2020)
13.9 Latin America Customer Care BPO Market PEST Analysis

14 MIDDLE EAST & AFRICA

14.1 Middle East & Africa Customer Care BPO Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
14.2 Middle East & Africa Customer Care BPO Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
14.3 Middle East & Africa Customer Care BPO Production Analysis from 2015-2020
14.4 Middle East & Africa Customer Care BPO Consumption Analysis from 2015-2020
14.5 Middle East & Africa Customer Care BPO Import and Export from 2015-2020
14.6 Middle East & Africa Customer Care BPO Value, Production and Market Share by Type (2015-2020)
14.7 Middle East & Africa Customer Care BPO Consumption, Value and Market Share by Application (2015-2020)
14.8 Middle East & Africa Customer Care BPO by Country (Saudi Arabia, UAE, Egypt, Nigeria, South Africa)
  14.8.1 Middle East & Africa Customer Care BPO Sales by Country (2015-2020)
  14.8.2 Middle East & Africa Customer Care BPO Consumption Value by Country (2015-2020)
14.9 Middle East & Africa Customer Care BPO Market PEST Analysis

15 FUTURE FORECAST OF THE GLOBAL CUSTOMER CARE BPO MARKET FROM 2020-2027

15.1 Future Forecast of the Global Customer Care BPO Market from 2020-2027 Segment by Region
15.2 Global Customer Care BPO Production and Growth Rate Forecast by Type (2020-2027)
15.3 Global Customer Care BPO Consumption and Growth Rate Forecast by Application (2020-2027)

16 APPENDIX

16.1 Methodology
16.2 Research Data Source

List Of Tables

LIST OF TABLES AND FIGURES

Global Customer Care BPO Market Value ($) and Growth Rate of Customer Care BPO from 2015-2027
Global Customer Care BPO Production and Growth Rate Segment by Product Type from 2015-2027
Global Customer Care BPO Consumption and Growth Rate Segment by Application from 2015-2027
Figure Customer Care BPO Picture
Table Product Specifications of Customer Care BPO
Table Driving Factors for this Market
Table Industry News of Customer Care BPO Market
Figure Value Chain Status of Customer Care BPO
Table Midstream Major Company Analysis (by Manufacturing Base, by Product Type)
Table Distributors/Traders
Table Downstream Major Customer Analysis (by Region, by Preference)
Table Global Customer Care BPO Production and Growth Rate Segment by Product Type from 2015-2020
Table Global Customer Care BPO Value ($) and Growth Rate Segment by Product Type from 2015-2020
Figure Multichannel Client Services of Customer Care BPO
Figure Multilingual Client Services of Customer Care BPO
Figure Others of Customer Care BPO
Table Global Customer Care BPO Consumption and Growth Rate Segment by Application from 2015-2020
Table Global Customer Care BPO Value ($) and Growth Rate Segment by Application from 2015-2020
Figure Telecom & IT of Customer Care BPO
Figure BFSI of Customer Care BPO
Figure Healthcare & Life Sciences of Customer Care BPO
Figure Government & Public of Customer Care BPO
Figure Retail & Consumer Goods of Customer Care BPO
Figure Others of Customer Care BPO
Table Global Customer Care BPO Consumption and Growth Rate Segment by Marketing Channel from 2015-2020
Table Global Customer Care BPO Value ($) and Growth Rate Segment by Marketing Channel from 2015-2020
Figure Traditional Marketing Channel (Offline) of Customer Care BPO
Figure Online Channel of Customer Care BPO
Table HKT Teleservices Profile (Company Name, Plants Distribution, Sales Region)
Figure HKT Teleservices Sales and Growth Rate from 2015-2020
Figure HKT Teleservices Revenue ($) and Global Market Share from 2015-2020
Table HKT Teleservices Customer Care BPO Sales, Price, Revenue, Gross Margin (2015-2020)
Table NTT DATA Profile (Company Name, Plants Distribution, Sales Region)
Figure NTT DATA Sales and Growth Rate from 2015-2020
Figure NTT DATA Revenue ($) and Global Market Share from 2015-2020
Table NTT DATA Customer Care BPO Sales, Price, Revenue, Gross Margin (2015-2020)
Table Teleperformance Profile (Company Name, Plants Distribution, Sales Region)
Figure Teleperformance Sales and Growth Rate from 2015-2020
Figure Teleperformance Revenue ($) and Global Market Share from 2015-2020
Table Teleperformance Customer Care BPO Sales, Price, Revenue, Gross Margin (2015-2020)
Table Alorica Profile (Company Name, Plants Distribution, Sales Region)
Figure Alorica Sales and Growth Rate from 2015-2020
Figure Alorica Revenue ($) and Global Market Share from 2015-2020
Table Alorica Customer Care BPO Sales, Price, Revenue, Gross Margin (2015-2020)
Table Comdata Profile (Company Name, Plants Distribution, Sales Region)
Figure Comdata Sales and Growth Rate from 2015-2020
Figure Comdata Revenue ($) and Global Market Share from 2015-2020
Table Comdata Customer Care BPO Sales, Price, Revenue, Gross Margin (2015-2020)
Table TTEC Profile (Company Name, Plants Distribution, Sales Region)
Figure TTEC Sales and Growth Rate from 2015-2020
Figure TTEC Revenue ($) and Global Market Share from 2015-2020
Table TTEC Customer Care BPO Sales, Price, Revenue, Gross Margin (2015-2020)
Table Convergys Profile (Company Name, Plants Distribution, Sales Region)
Figure Convergys Sales and Growth Rate from 2015-2020
Figure Convergys Revenue ($) and Global Market Share from 2015-2020
Table Convergys Customer Care BPO Sales, Price, Revenue, Gross Margin (2015-2020)
Table Fusion Profile (Company Name, Plants Distribution, Sales Region)
Figure Fusion Sales and Growth Rate from 2015-2020
Figure Fusion Revenue ($) and Global Market Share from 2015-2020
Table Fusion Customer Care BPO Sales, Price, Revenue, Gross Margin (2015-2020)
Table Infosys Profile (Company Name, Plants Distribution, Sales Region)
Figure Infosys Sales and Growth Rate from 2015-2020
Figure Infosys Revenue ($) and Global Market Share from 2015-2020
Table Infosys Customer Care BPO Sales, Price, Revenue, Gross Margin (2015-2020)
Table Serco Profile (Company Name, Plants Distribution, Sales Region)
Figure Serco Sales and Growth Rate from 2015-2020
Figure Serco Revenue ($) and Global Market Share from 2015-2020
Table Serco Customer Care BPO Sales, Price, Revenue, Gross Margin (2015-2020)
Table Atento Profile (Company Name, Plants Distribution, Sales Region)
Figure Atento Sales and Growth Rate from 2015-2020
Figure Atento Revenue ($) and Global Market Share from 2015-2020
Table Atento Customer Care BPO Sales, Price, Revenue, Gross Margin (2015-2020)
Table Sykes Enterprises Profile (Company Name, Plants Distribution, Sales Region)
Figure Sykes Enterprises Sales and Growth Rate from 2015-2020
Figure Sykes Enterprises Revenue ($) and Global Market Share from 2015-2020
Table Sykes Enterprises Customer Care BPO Sales, Price, Revenue, Gross Margin (2015-2020)
Table Acticall (Sitel) Profile (Company Name, Plants Distribution, Sales Region)
Figure Acticall (Sitel) Sales and Growth Rate from 2015-2020
Figure Acticall (Sitel) Revenue ($) and Global Market Share from 2015-2020
Table Acticall (Sitel) Customer Care BPO Sales, Price, Revenue, Gross Margin (2015-2020)
Table Global Customer Care BPO Production Value ($) by Region from 2015-2020
Table Global Customer Care BPO Production Value Share by Region from 2015-2020
Table Global Customer Care BPO Production by Region from 2015-2020
Table Global Customer Care BPO Consumption Value ($) by Region from 2015-2020
Table Global Customer Care BPO Consumption by Region from 2015-2020
Table North America Customer Care BPO Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table North America Customer Care BPO Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table North America Customer Care BPO Import and Export from 2015-2020
Table North America Customer Care BPO Value ($) by Type (2015-2020)
Table North America Customer Care BPO Production by Type (2015-2020)
Table North America Customer Care BPO Consumption by Application (2015-2020)
Table North America Customer Care BPO Consumption by Country (2015-2020)
Table North America Customer Care BPO Consumption Value ($) by Country (2015-2020)
Figure North America Customer Care BPO Market PEST Analysis
Table Europe Customer Care BPO Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Europe Customer Care BPO Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Europe Customer Care BPO Import and Export from 2015-2020
Table Europe Customer Care BPO Value ($) by Type (2015-2020)
Table Europe Customer Care BPO Production by Type (2015-2020)
Table Europe Customer Care BPO Consumption by Application (2015-2020)
Table Europe Customer Care BPO Consumption by Country (2015-2020)
Table Europe Customer Care BPO Consumption Value ($) by Country (2015-2020)
Figure Europe Customer Care BPO Market PEST Analysis
Table Asia-Pacific Customer Care BPO Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Asia-Pacific Customer Care BPO Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Asia-Pacific Customer Care BPO Import and Export from 2015-2020
Table Asia-Pacific Customer Care BPO Value ($) by Type (2015-2020)
Table Asia-Pacific Customer Care BPO Production by Type (2015-2020)
Table Asia-Pacific Customer Care BPO Consumption by Application (2015-2020)
Table Asia-Pacific Customer Care BPO Consumption by Country (2015-2020)
Table Asia-Pacific Customer Care BPO Consumption Value ($) by Country (2015-2020)
Figure Asia-Pacific Customer Care BPO Market PEST Analysis
Table Latin America Customer Care BPO Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Latin America Customer Care BPO Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Latin America Customer Care BPO Import and Export from 2015-2020
Table Latin America Customer Care BPO Value ($) by Type (2015-2020)
Table Latin America Customer Care BPO Production by Type (2015-2020)
Table Latin America Customer Care BPO Consumption by Application (2015-2020)
Table Latin America Customer Care BPO Consumption by Country (2015-2020)
Table Latin America Customer Care BPO Consumption Value ($) by Country (2015-2020)
Figure Latin America Customer Care BPO Market PEST Analysis
Table Middle East & Africa Customer Care BPO Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Middle East & Africa Customer Care BPO Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Middle East & Africa Customer Care BPO Import and Export from 2015-2020
Table Middle East & Africa Customer Care BPO Value ($) by Type (2015-2020)
Table Middle East & Africa Customer Care BPO Production by Type (2015-2020)
Table Middle East & Africa Customer Care BPO Consumption by Application (2015-2020)
Table Middle East & Africa Customer Care BPO Consumption by Country (2015-2020)
Table Middle East & Africa Customer Care BPO Consumption Value ($) by Country (2015-2020)
Figure Middle East & Africa Customer Care BPO Market PEST Analysis
Table Global Customer Care BPO Value ($) and Growth Rate Forecast by Region (2020-2027)
Table Global Customer Care BPO Production and Growth Rate Forecast by Region (2020-2027)
Table Global Customer Care BPO Consumption and Growth Rate Forecast by Region (2020-2027)
Table Global Customer Care BPO Production and Growth Rate Forecast by Type (2020-2027)
Table Global Customer Care BPO Consumption and Growth Rate Forecast by Application (2020-2027)