Third party vs. Proprietary legal platforms: Where lies the value?
Our report examines the role of technology in the delivery of legal process outsourcing services. LPO providers have traditionally embraced third party software platforms to deliver legal services. In the past two to three years, certain providers have broken away from this trend and made huge investments in infrastructure and talent acquisition to develop their own proprietary platforms and offer clients a mix of home grown and third party offerings. The entry of LPO service providers armed with their own home-grown software platforms, in addition to an already diverse and fragmented software platform market, has begun to change the industry dynamics. The report is designed to: Help buyers understand what software platforms and tools bring to the table, when making the decision to outsource legal services. It will also assist buyers in understanding how software platforms are used and likely trends in the future. Give LPO service providers an understanding of buyer views and needs regarding software platforms. It will also help them explore future partnership opportunities with third party software vendors. Provide third party software vendors insights on what buyers think of each type of platform and the competition they can expect from LPO service providers with proprietary platforms. Our analysis and insights are based on discussions with legal service providers, buyers and third party software vendors, complemented by our outlook for the market.
1 ROLE OF TECHNOLOGY IN LPO SERVICES
1.1 Background
1.2 Role of technology and its evolution in the LPO space
1.3 Technology - Enabler or Driver?
1.4 Services that use software platforms
1.5 Role of software platforms
1.6 Platform types – proprietary & third party platforms
1.7 What’s in this report for the buyer?
2 LPO VENDOR LANDSCAPE
2.1 Overview of the LPO industry
2.2 LPO companies and their focus on technology
2.3 Developing software platforms
2.3.1 Types of platforms being developed by LPO vendors
2.4 Investments towards technology
2.5 Partnerships with third party vendors
3 BUYER NEEDS
3.1 Attitude of buyers towards technology
3.2 Factors considered in technology platforms
3.3 Preference of platform
3.4 Selection criteria when choosing a third party software vendor
3.5 Advantages & disadvantages of platform types
4 THIRD PARTY SOFTWARE VENDOR LANDSCAPE
4.1 Growth of third party platforms in the past 2 years
4.1.1 E-discovery software platforms
4.1.2 Software platforms for other services
4.2 Investments in third party software development
4.3 Clients for third party software
4.4 Platform support & maintenance
4.5 Competition from LPO providers
5 CONCLUSIONS AND RECOMMENDATIONS
5.1 Emerging trends
5.1.1 Cloud computing
5.1.2 Consolidation among LPO providers
5.1.3 Advanced technology changes
5.1.4 Consolidation among third party software vendors
5.2 Recommendations for buyers
5.3 Recommendations for LPO service providers
6 RESEARCH METHODOLOGY
6.1 Data collection
6.2 Data analysis
7 ABOUT VALUENOTES
7.1 Research Prodcuts
7.2 Recent Custom Projects
7.3 About the Authors
1.1 Background
1.2 Role of technology and its evolution in the LPO space
1.3 Technology - Enabler or Driver?
1.4 Services that use software platforms
1.5 Role of software platforms
1.6 Platform types – proprietary & third party platforms
1.7 What’s in this report for the buyer?
2 LPO VENDOR LANDSCAPE
2.1 Overview of the LPO industry
2.2 LPO companies and their focus on technology
2.3 Developing software platforms
2.3.1 Types of platforms being developed by LPO vendors
2.4 Investments towards technology
2.5 Partnerships with third party vendors
3 BUYER NEEDS
3.1 Attitude of buyers towards technology
3.2 Factors considered in technology platforms
3.3 Preference of platform
3.4 Selection criteria when choosing a third party software vendor
3.5 Advantages & disadvantages of platform types
4 THIRD PARTY SOFTWARE VENDOR LANDSCAPE
4.1 Growth of third party platforms in the past 2 years
4.1.1 E-discovery software platforms
4.1.2 Software platforms for other services
4.2 Investments in third party software development
4.3 Clients for third party software
4.4 Platform support & maintenance
4.5 Competition from LPO providers
5 CONCLUSIONS AND RECOMMENDATIONS
5.1 Emerging trends
5.1.1 Cloud computing
5.1.2 Consolidation among LPO providers
5.1.3 Advanced technology changes
5.1.4 Consolidation among third party software vendors
5.2 Recommendations for buyers
5.3 Recommendations for LPO service providers
6 RESEARCH METHODOLOGY
6.1 Data collection
6.2 Data analysis
7 ABOUT VALUENOTES
7.1 Research Prodcuts
7.2 Recent Custom Projects
7.3 About the Authors
