Global Outsourced Customer Care Services Market Size, Status and Forecast 2025

June 2018 | 102 pages | ID: GEBA8021A85EN
QYResearch

Abstracts

This report studies the global Outsourced Customer Care Services market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Outsourced Customer Care Services market by companies, region, type and end-use industry.
In 2017, the global Outsourced Customer Care Services market size was million US$ and it is expected to reach million US$ by the end of 2025, with a CAGR of during 2018-2025.

This report focuses on the global top players, covered

• Sykes Enterprises
• Synnex Corporation
• TeleTech Holdings Inc.
• Teleperformance
• Transcom Worldwide
• West Corporation
• Infosys
• SPi Global
• StarTek Inc.
• Expert Global Solutions
• Accenture
• Amdocs
• Aegis
• Alorica
• Sitel Worldwide Corporation
• Convergys Corporation

Market segment by Regions/Countries, this report covers

• United States
• Europe
• China
• Japan
• Southeast Asia
• India

Market segment by Type, the product can be split into

• CRM Technology Hosting
• Fulfillment/Logistics
• Customer Interaction

Market segment by Application, split into

• Pharma & Healthcare
• Food & Beverages
• Chemical & Material
• Construction
• Logistics
• Other

The study objectives of this report are:

• To study and forecast the market size of Outsourced Customer Care Services in global market.
• To analyze the global key players, SWOT analysis, value and global market share for top players.
• To define, describe and forecast the market by type, end use and region.
• To analyze and compare the market status and forecast between China and major regions, namely, United States, Europe, China, Japan, Southeast Asia, India and Rest of World.
• To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.
• To identify significant trends and factors driving or inhibiting the market growth.
• To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
• To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
• To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market
• To strategically profile the key players and comprehensively analyze their growth strategies.

In this study, the years considered to estimate the market size of Outsourced Customer Care Services are as follows:

• History Year: 2013-2017
• Base Year: 2017
• Estimated Year: 2018
• Forecast Year 2018 to 2025

For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Key Stakeholders
Outsourced Customer Care Services Manufacturers
Outsourced Customer Care Services Distributors/Traders/Wholesalers
Outsourced Customer Care Services Subcomponent Manufacturers
Industry Association
Downstream Vendors
Available Customizations

With the given market data, QYResearch offers customizations according to the company's specific needs. The following customization options are available for the report:
Regional and country-level analysis of the Outsourced Customer Care Services market, by end-use.
Detailed analysis and profiles of additional market players.

Contents

Global Outsourced Customer Care Services Market Size, Status and Forecast 2025

1 INDUSTRY OVERVIEW OF OUTSOURCED CUSTOMER CARE SERVICES

1.1 Outsourced Customer Care Services Market Overview
  1.1.1 Outsourced Customer Care Services Product Scope
  1.1.2 Market Status and Outlook
1.2 Global Outsourced Customer Care Services Market Size and Analysis by Regions (2013-2018)
  1.2.1 United States
  1.2.2 Europe
  1.2.3 China
  1.2.4 Japan
  1.2.5 Southeast Asia
  1.2.6 India
1.3 Outsourced Customer Care Services Market by Type
  1.3.1 CRM Technology Hosting
  1.3.2 Fulfillment/Logistics
  1.3.3 Customer Interaction
1.4 Outsourced Customer Care Services Market by End Users/Application
  1.4.1 Pharma & Healthcare
  1.4.2 Food & Beverages
  1.4.3 Chemical & Material
  1.4.4 Construction
  1.4.5 Logistics
  1.4.6 Other

2 GLOBAL OUTSOURCED CUSTOMER CARE SERVICES COMPETITION ANALYSIS BY PLAYERS

2.1 Outsourced Customer Care Services Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
  2.2.1 Market Concentration Rate
  2.2.2 Product/Service Differences
  2.2.3 New Entrants
  2.2.4 The Technology Trends in Future

3 COMPANY (TOP PLAYERS) PROFILES

3.1 Sykes Enterprises
  3.1.1 Company Profile
  3.1.2 Main Business/Business Overview
  3.1.3 Products, Services and Solutions
  3.1.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018)
3.2 Synnex Corporation
  3.2.1 Company Profile
  3.2.2 Main Business/Business Overview
  3.2.3 Products, Services and Solutions
  3.2.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018)
3.3 TeleTech Holdings Inc.
  3.3.1 Company Profile
  3.3.2 Main Business/Business Overview
  3.3.3 Products, Services and Solutions
  3.3.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018)
3.4 Teleperformance
  3.4.1 Company Profile
  3.4.2 Main Business/Business Overview
  3.4.3 Products, Services and Solutions
  3.4.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018)
3.5 Transcom Worldwide
  3.5.1 Company Profile
  3.5.2 Main Business/Business Overview
  3.5.3 Products, Services and Solutions
  3.5.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018)
3.6 West Corporation
  3.6.1 Company Profile
  3.6.2 Main Business/Business Overview
  3.6.3 Products, Services and Solutions
  3.6.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018)
3.7 Infosys
  3.7.1 Company Profile
  3.7.2 Main Business/Business Overview
  3.7.3 Products, Services and Solutions
  3.7.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018)
3.8 SPi Global
  3.8.1 Company Profile
  3.8.2 Main Business/Business Overview
  3.8.3 Products, Services and Solutions
  3.8.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018)
3.9 StarTek Inc.
  3.9.1 Company Profile
  3.9.2 Main Business/Business Overview
  3.9.3 Products, Services and Solutions
  3.9.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018)
3.10 Expert Global Solutions
  3.10.1 Company Profile
  3.10.2 Main Business/Business Overview
  3.10.3 Products, Services and Solutions
  3.10.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018)
3.11 Accenture
3.12 Amdocs
3.13 Aegis
3.14 Alorica
3.15 Sitel Worldwide Corporation
3.16 Convergys Corporation

4 GLOBAL OUTSOURCED CUSTOMER CARE SERVICES MARKET SIZE BY TYPE AND APPLICATION (2013-2018)

4.1 Global Outsourced Customer Care Services Market Size by Type (2013-2018)
4.2 Global Outsourced Customer Care Services Market Size by Application (2013-2018)
4.3 Potential Application of Outsourced Customer Care Services in Future
4.4 Top Consumer/End Users of Outsourced Customer Care Services

5 UNITED STATES OUTSOURCED CUSTOMER CARE SERVICES DEVELOPMENT STATUS AND OUTLOOK

5.1 United States Outsourced Customer Care Services Market Size (2013-2018)
5.2 United States Outsourced Customer Care Services Market Size and Market Share by Players (2013-2018)
5.3 United States Outsourced Customer Care Services Market Size by Application (2013-2018)

6 EUROPE OUTSOURCED CUSTOMER CARE SERVICES DEVELOPMENT STATUS AND OUTLOOK

6.1 Europe Outsourced Customer Care Services Market Size (2013-2018)
6.2 Europe Outsourced Customer Care Services Market Size and Market Share by Players (2013-2018)
6.3 Europe Outsourced Customer Care Services Market Size by Application (2013-2018)

7 CHINA OUTSOURCED CUSTOMER CARE SERVICES DEVELOPMENT STATUS AND OUTLOOK

7.1 China Outsourced Customer Care Services Market Size (2013-2018)
7.2 China Outsourced Customer Care Services Market Size and Market Share by Players (2013-2018)
7.3 China Outsourced Customer Care Services Market Size by Application (2013-2018)

8 JAPAN OUTSOURCED CUSTOMER CARE SERVICES DEVELOPMENT STATUS AND OUTLOOK

8.1 Japan Outsourced Customer Care Services Market Size (2013-2018)
8.2 Japan Outsourced Customer Care Services Market Size and Market Share by Players (2013-2018)
8.3 Japan Outsourced Customer Care Services Market Size by Application (2013-2018)

9 SOUTHEAST ASIA OUTSOURCED CUSTOMER CARE SERVICES DEVELOPMENT STATUS AND OUTLOOK

9.1 Southeast Asia Outsourced Customer Care Services Market Size (2013-2018)
9.2 Southeast Asia Outsourced Customer Care Services Market Size and Market Share by Players (2013-2018)
9.3 Southeast Asia Outsourced Customer Care Services Market Size by Application (2013-2018)

10 INDIA OUTSOURCED CUSTOMER CARE SERVICES DEVELOPMENT STATUS AND OUTLOOK

10.1 India Outsourced Customer Care Services Market Size (2013-2018)
10.2 India Outsourced Customer Care Services Market Size and Market Share by Players (2013-2018)
10.3 India Outsourced Customer Care Services Market Size by Application (2013-2018)

11 MARKET FORECAST BY REGIONS, TYPE AND APPLICATION (2018-2025)

11.1 Global Outsourced Customer Care Services Market Size (Value) by Regions (2018-2025)
  11.1.1 United States Outsourced Customer Care Services Revenue and Growth Rate (2018-2025)
  11.1.2 Europe Outsourced Customer Care Services Revenue and Growth Rate (2018-2025)
  11.1.3 China Outsourced Customer Care Services Revenue and Growth Rate (2018-2025)
  11.1.4 Japan Outsourced Customer Care Services Revenue and Growth Rate (2018-2025)
  11.1.5 Southeast Asia Outsourced Customer Care Services Revenue and Growth Rate (2018-2025)
  11.1.6 India Outsourced Customer Care Services Revenue and Growth Rate (2018-2025)
11.2 Global Outsourced Customer Care Services Market Size (Value) by Type (2018-2025)
11.3 Global Outsourced Customer Care Services Market Size by Application (2018-2025)

12 OUTSOURCED CUSTOMER CARE SERVICES MARKET DYNAMICS

12.1 Outsourced Customer Care Services Market Opportunities
12.2 Outsourced Customer Care Services Challenge and Risk
  12.2.1 Competition from Opponents
  12.2.2 Downside Risks of Economy
12.3 Outsourced Customer Care Services Market Constraints and Threat
  12.3.1 Threat from Substitute
  12.3.2 Government Policy
  12.3.3 Technology Risks
12.4 Outsourced Customer Care Services Market Driving Force
  12.4.1 Growing Demand from Emerging Markets
  12.4.2 Potential Application

13 MARKET EFFECT FACTORS ANALYSIS

13.1 Technology Progress/Risk
  13.1.1 Substitutes
  13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
  13.3.1 Economic Fluctuations
  13.3.2 Other Risk Factors

14 RESEARCH FINDING/CONCLUSION

15 APPENDIX

Methodology
Analyst Introduction
Data Source

The report requires updating with new data and is sent in 2-3 business days after order is placed.

List Of Tables

LIST OF TABLES AND FIGURES

Figure Global Outsourced Customer Care Services Market Size (Million USD) Status and Outlook (2013-2018)
Table Global Outsourced Customer Care Services Revenue (Million USD) Comparison by Regions (2013-2018)
Figure Global Outsourced Customer Care Services Market Share by Regions (2013-2018)
Figure United States Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Europe Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure China Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Japan Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Southeast Asia Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure India Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Table Global Outsourced Customer Care Services Revenue (Million USD) and Growth Rate (%) Comparison by Product (2013-2018)
Figure Global Outsourced Customer Care Services Revenue Market Share by Type in 2017
Figure CRM Technology Hosting Market Size (Million USD) and Growth Rate (2013-2018)
Figure Fulfillment/Logistics Market Size (Million USD) and Growth Rate (2013-2018)
Figure Customer Interaction Market Size (Million USD) and Growth Rate (2013-2018)
Figure Global Outsourced Customer Care Services Market Share by Application in 2017
Figure Outsourced Customer Care Services Market Size (Million USD) and Growth Rate in Pharma & Healthcare (2013-2018)
Figure Outsourced Customer Care Services Market Size (Million USD) and Growth Rate in Food & Beverages (2013-2018)
Figure Outsourced Customer Care Services Market Size (Million USD) and Growth Rate in Chemical & Material (2013-2018)
Figure Outsourced Customer Care Services Market Size (Million USD) and Growth Rate in Construction (2013-2018)
Figure Outsourced Customer Care Services Market Size (Million USD) and Growth Rate in Logistics (2013-2018)
Figure Outsourced Customer Care Services Market Size (Million USD) and Growth Rate in Other (2013-2018)
Table Outsourced Customer Care Services Market Size (Million USD) by Players (2013-2018)
Figure Outsourced Customer Care Services Market Size Share by Players in 2013
Figure Outsourced Customer Care Services Market Size Share by Players in 2017
Table Sykes Enterprises Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of Sykes Enterprises (2013-2018)
Figure Sykes Enterprises Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table Synnex Corporation Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of Synnex Corporation (2013-2018)
Figure Synnex Corporation Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table TeleTech Holdings Inc. Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of TeleTech Holdings Inc. (2013-2018)
Figure TeleTech Holdings Inc. Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table Teleperformance Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of Teleperformance (2013-2018)
Figure Teleperformance Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table Transcom Worldwide Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of Transcom Worldwide (2013-2018)
Figure Transcom Worldwide Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table West Corporation Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of West Corporation (2013-2018)
Figure West Corporation Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table Infosys Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of Infosys (2013-2018)
Figure Infosys Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table SPi Global Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of SPi Global (2013-2018)
Figure SPi Global Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table StarTek Inc. Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of StarTek Inc. (2013-2018)
Figure StarTek Inc. Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table Expert Global Solutions Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of Expert Global Solutions (2013-2018)
Figure Expert Global Solutions Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table Accenture Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of Accenture (2013-2018)
Figure Accenture Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table Amdocs Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of Amdocs (2013-2018)
Figure Amdocs Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table Aegis Basic Information List
Table Alorica Basic Information List
Table Sitel Worldwide Corporation Basic Information List
Table Convergys Corporation Basic Information List
Table Global Outsourced Customer Care Services Market Size (Million USD) by Product (2013-2018)
Figure Global Outsourced Customer Care Services Revenue Market Share (%) by Product (2013-2018)
Figure Global Outsourced Customer Care Services Market Share by Product in 2017
Table Global Outsourced Customer Care Services Market Size by Application (2013-2018)
Figure Global Outsourced Customer Care Services Revenue Market Share (%) by Application in 2017
Table Top Consumer/End Users of Outsourced Customer Care Services
Figure United States Outsourced Customer Care Services Market Size (Million USD) and Growth Rate (2013-2018)
Table United States Outsourced Customer Care Services Market Size (Million USD) by Players (2013-2018)
Figure United States Outsourced Customer Care Services Market Size Share by Players in 2013
Figure United States Outsourced Customer Care Services Market Size Share by Players in 2017
Table United States Outsourced Customer Care Services Market Size by Application (2013-2018)
Figure United States Outsourced Customer Care Services Revenue Market Share (%) by Application (2013-2018)
Figure United States Outsourced Customer Care Services Market Size Share by Application in 2017
Figure Europe Outsourced Customer Care Services Market Size (Million USD) and Growth Rate (2013-2018)
Table Europe Outsourced Customer Care Services Market Size (Million USD) by Players (2013-2018)
Figure Europe Outsourced Customer Care Services Market Size Share by Players in 2013
Figure Europe Outsourced Customer Care Services Market Size Share by Players in 2017
Table Europe Outsourced Customer Care Services Market Size by Application (2013-2018)
Figure Europe Outsourced Customer Care Services Revenue Market Share (%) by Application (2013-2018)
Figure Europe Outsourced Customer Care Services Market Size Share by Application in 2017
Figure China Outsourced Customer Care Services Market Size (Million USD) and Growth Rate (2013-2018)
Table China Outsourced Customer Care Services Market Size (Million USD) by Players (2013-2018)
Figure China Outsourced Customer Care Services Market Size Share by Players in 2013
Figure China Outsourced Customer Care Services Market Size Share by Players in 2017
Table China Outsourced Customer Care Services Market Size by Application (2013-2018)
Figure China Outsourced Customer Care Services Revenue Market Share (%) by Application (2013-2018)
Figure China Outsourced Customer Care Services Market Size Share by Application in 2017
Figure Japan Outsourced Customer Care Services Market Size (Million USD) and Growth Rate (2013-2018)
Table Japan Outsourced Customer Care Services Market Size (Million USD) by Players (2013-2018)
Figure Japan Outsourced Customer Care Services Market Size Share by Players in 2013
Figure Japan Outsourced Customer Care Services Market Size Share by Players in 2017
Table Japan Outsourced Customer Care Services Market Size by Application (2013-2018)
Figure Japan Outsourced Customer Care Services Revenue Market Share (%) by Application (2013-2018)
Figure Japan Outsourced Customer Care Services Market Size Share by Application in 2017
Figure Southeast Asia Outsourced Customer Care Services Market Size (Million USD) and Growth Rate (2013-2018)
Table Southeast Asia Outsourced Customer Care Services Market Size (Million USD) by Players (2013-2018)
Figure Southeast Asia Outsourced Customer Care Services Market Size Share by Players in 2013
Figure Southeast Asia Outsourced Customer Care Services Market Size Share by Players in 2017
Table Southeast Asia Outsourced Customer Care Services Market Size by Application (2013-2018)
Figure Southeast Asia Outsourced Customer Care Services Revenue Market Share (%) by Application (2013-2018)
Figure Southeast Asia Outsourced Customer Care Services Market Size Share by Application in 2017
Figure India Outsourced Customer Care Services Market Size (Million USD) and Growth Rate (2013-2018)
Table India Outsourced Customer Care Services Market Size (Million USD) by Players (2013-2018)
Figure India Outsourced Customer Care Services Market Size Share by Players in 2013
Figure India Outsourced Customer Care Services Market Size Share by Players in 2017
Table India Outsourced Customer Care Services Market Size by Application (2013-2018)
Figure India Outsourced Customer Care Services Revenue Market Share (%) by Application (2013-2018)
Figure India Outsourced Customer Care Services Market Size Share by Application in 2017
Figure Global Outsourced Customer Care Services Market Size and Growth Rate (2018-2025)
Table Global Outsourced Customer Care Services Market Size (Million USD) by Regions (2018-2025)
Figure Global Outsourced Customer Care Services Market Size Share (2018-2025)
Figure Global Outsourced Customer Care Services Market Size Share by Regions in 2025
Figure United States Outsourced Customer Care Services Revenue (Million USD) and Growth Rate (2018-2025)
Figure Europe Outsourced Customer Care Services Revenue (Million USD) and Growth Rate (2018-2025)
Figure China Outsourced Customer Care Services Revenue (Million USD) and Growth Rate (2018-2025)
Figure Japan Outsourced Customer Care Services Revenue (Million USD) and Growth Rate (2018-2025)
Figure Southeast Asia Outsourced Customer Care Services Revenue (Million USD) and Growth Rate (2018-2025)
Figure India Outsourced Customer Care Services Revenue (Million USD) and Growth Rate (2018-2025)
Table Global Outsourced Customer Care Services Market Size (Million USD) by Type (2018-2025)
Figure Global Outsourced Customer Care Services Market Size Share by Type in 2018
Figure Global Outsourced Customer Care Services Market Size Share by Type in 2025
Table Global Outsourced Customer Care Services Market Size (Million USD) by Application (2018-2025)
Figure Global Outsourced Customer Care Services Market Size (Million USD) by Application in 2018