Global Contact Center Software Market Size, Status and Forecast 2025

June 2018 | 98 pages | ID: G18602DA1FDEN
QYResearch

Abstracts

This report studies the global Contact Center Software market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Contact Center Software market by companies, region, type and end-use industry.
In 2017, the global Contact Center Software market size was million US$ and it is expected to reach million US$ by the end of 2025, with a CAGR of during 2018-2025.

This report focuses on the global top players, covered

• Genesys Telecommunications Laboratories, Inc.(US)
• Cisco Systems (US)
• Avaya Inc. (US)
• Mitel Networks Corporation (Canada)
• Enghouse Interactive (US)
• SAP SE (Germany)
• Five9, Inc (US)
• Huawei Technologies Co., Ltd. (China)
• Alcatel-Lucent Enterprise (France)
• Oracle Corporation (US)
• 8x8, Inc. (US)
• Unify Inc. (US)
• Drishti Soft Solutions Pvt. Ltd. (India)

Market segment by Regions/Countries, this report covers

• United States
• Europe
• China
• Japan
• Southeast Asia
• India

Market segment by Type, the product can be split into

• Cloud
• On-Premises

Market segment by Application, split into

• Banking, Financial Services, and Insurance (BFSI)
• Retail and Consumer Goods
• IT and Telecom
• Healthcare
• Travel and Hospitality
• Government
• Media and Entertainment
• Others

The study objectives of this report are:

• To study and forecast the market size of Contact Center Software in global market.
• To analyze the global key players, SWOT analysis, value and global market share for top players.
• To define, describe and forecast the market by type, end use and region.
• To analyze and compare the market status and forecast between China and major regions, namely, United States, Europe, China, Japan, Southeast Asia, India and Rest of World.
• To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.
• To identify significant trends and factors driving or inhibiting the market growth.
• To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
• To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
• To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market
• To strategically profile the key players and comprehensively analyze their growth strategies.

In this study, the years considered to estimate the market size of Contact Center Software are as follows:

• History Year: 2013-2017
• Base Year: 2017
• Estimated Year: 2018
• Forecast Year 2018 to 2025

For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Key Stakeholders
Contact Center Software Manufacturers
Contact Center Software Distributors/Traders/Wholesalers
Contact Center Software Subcomponent Manufacturers
Industry Association
Downstream Vendors
Available Customizations

With the given market data, QYResearch offers customizations according to the company's specific needs. The following customization options are available for the report:
Regional and country-level analysis of the Contact Center Software market, by end-use.
Detailed analysis and profiles of additional market players.

Contents

Global Contact Center Software Market Size, Status and Forecast 2025

1 INDUSTRY OVERVIEW OF CONTACT CENTER SOFTWARE

1.1 Contact Center Software Market Overview
  1.1.1 Contact Center Software Product Scope
  1.1.2 Market Status and Outlook
1.2 Global Contact Center Software Market Size and Analysis by Regions (2013-2018)
  1.2.1 United States
  1.2.2 Europe
  1.2.3 China
  1.2.4 Japan
  1.2.5 Southeast Asia
  1.2.6 India
1.3 Contact Center Software Market by Type
  1.3.1 Cloud
  1.3.2 On-Premises
1.4 Contact Center Software Market by End Users/Application
  1.4.1 Banking, Financial Services, and Insurance (BFSI)
  1.4.2 Retail and Consumer Goods
  1.4.3 IT and Telecom
  1.4.4 Healthcare
  1.4.5 Travel and Hospitality
  1.4.6 Government
  1.4.7 Media and Entertainment
  1.4.8 Others

2 GLOBAL CONTACT CENTER SOFTWARE COMPETITION ANALYSIS BY PLAYERS

2.1 Contact Center Software Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
  2.2.1 Market Concentration Rate
  2.2.2 Product/Service Differences
  2.2.3 New Entrants
  2.2.4 The Technology Trends in Future

3 COMPANY (TOP PLAYERS) PROFILES

3.1 Genesys Telecommunications Laboratories, Inc.(US)
  3.1.1 Company Profile
  3.1.2 Main Business/Business Overview
  3.1.3 Products, Services and Solutions
  3.1.4 Contact Center Software Revenue (Million USD) (2013-2018)
3.2 Cisco Systems (US)
  3.2.1 Company Profile
  3.2.2 Main Business/Business Overview
  3.2.3 Products, Services and Solutions
  3.2.4 Contact Center Software Revenue (Million USD) (2013-2018)
3.3 Avaya Inc. (US)
  3.3.1 Company Profile
  3.3.2 Main Business/Business Overview
  3.3.3 Products, Services and Solutions
  3.3.4 Contact Center Software Revenue (Million USD) (2013-2018)
3.4 Mitel Networks Corporation (Canada)
  3.4.1 Company Profile
  3.4.2 Main Business/Business Overview
  3.4.3 Products, Services and Solutions
  3.4.4 Contact Center Software Revenue (Million USD) (2013-2018)
3.5 Enghouse Interactive (US)
  3.5.1 Company Profile
  3.5.2 Main Business/Business Overview
  3.5.3 Products, Services and Solutions
  3.5.4 Contact Center Software Revenue (Million USD) (2013-2018)
3.6 SAP SE (Germany)
  3.6.1 Company Profile
  3.6.2 Main Business/Business Overview
  3.6.3 Products, Services and Solutions
  3.6.4 Contact Center Software Revenue (Million USD) (2013-2018)
3.7 Five9, Inc (US)
  3.7.1 Company Profile
  3.7.2 Main Business/Business Overview
  3.7.3 Products, Services and Solutions
  3.7.4 Contact Center Software Revenue (Million USD) (2013-2018)
3.8 Huawei Technologies Co., Ltd. (China)
  3.8.1 Company Profile
  3.8.2 Main Business/Business Overview
  3.8.3 Products, Services and Solutions
  3.8.4 Contact Center Software Revenue (Million USD) (2013-2018)
3.9 Alcatel-Lucent Enterprise (France)
  3.9.1 Company Profile
  3.9.2 Main Business/Business Overview
  3.9.3 Products, Services and Solutions
  3.9.4 Contact Center Software Revenue (Million USD) (2013-2018)
3.10 Oracle Corporation (US)
  3.10.1 Company Profile
  3.10.2 Main Business/Business Overview
  3.10.3 Products, Services and Solutions
  3.10.4 Contact Center Software Revenue (Million USD) (2013-2018)
3.11 8x8, Inc. (US)
3.12 Unify Inc. (US)
3.13 Drishti Soft Solutions Pvt. Ltd. (India)

4 GLOBAL CONTACT CENTER SOFTWARE MARKET SIZE BY TYPE AND APPLICATION (2013-2018)

4.1 Global Contact Center Software Market Size by Type (2013-2018)
4.2 Global Contact Center Software Market Size by Application (2013-2018)
4.3 Potential Application of Contact Center Software in Future
4.4 Top Consumer/End Users of Contact Center Software

5 UNITED STATES CONTACT CENTER SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

5.1 United States Contact Center Software Market Size (2013-2018)
5.2 United States Contact Center Software Market Size and Market Share by Players (2013-2018)
5.3 United States Contact Center Software Market Size by Application (2013-2018)

6 EUROPE CONTACT CENTER SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

6.1 Europe Contact Center Software Market Size (2013-2018)
6.2 Europe Contact Center Software Market Size and Market Share by Players (2013-2018)
6.3 Europe Contact Center Software Market Size by Application (2013-2018)

7 CHINA CONTACT CENTER SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

7.1 China Contact Center Software Market Size (2013-2018)
7.2 China Contact Center Software Market Size and Market Share by Players (2013-2018)
7.3 China Contact Center Software Market Size by Application (2013-2018)

8 JAPAN CONTACT CENTER SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

8.1 Japan Contact Center Software Market Size (2013-2018)
8.2 Japan Contact Center Software Market Size and Market Share by Players (2013-2018)
8.3 Japan Contact Center Software Market Size by Application (2013-2018)

9 SOUTHEAST ASIA CONTACT CENTER SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

9.1 Southeast Asia Contact Center Software Market Size (2013-2018)
9.2 Southeast Asia Contact Center Software Market Size and Market Share by Players (2013-2018)
9.3 Southeast Asia Contact Center Software Market Size by Application (2013-2018)

10 INDIA CONTACT CENTER SOFTWARE DEVELOPMENT STATUS AND OUTLOOK

10.1 India Contact Center Software Market Size (2013-2018)
10.2 India Contact Center Software Market Size and Market Share by Players (2013-2018)
10.3 India Contact Center Software Market Size by Application (2013-2018)

11 MARKET FORECAST BY REGIONS, TYPE AND APPLICATION (2018-2025)

11.1 Global Contact Center Software Market Size (Value) by Regions (2018-2025)
  11.1.1 United States Contact Center Software Revenue and Growth Rate (2018-2025)
  11.1.2 Europe Contact Center Software Revenue and Growth Rate (2018-2025)
  11.1.3 China Contact Center Software Revenue and Growth Rate (2018-2025)
  11.1.4 Japan Contact Center Software Revenue and Growth Rate (2018-2025)
  11.1.5 Southeast Asia Contact Center Software Revenue and Growth Rate (2018-2025)
  11.1.6 India Contact Center Software Revenue and Growth Rate (2018-2025)
11.2 Global Contact Center Software Market Size (Value) by Type (2018-2025)
11.3 Global Contact Center Software Market Size by Application (2018-2025)

12 CONTACT CENTER SOFTWARE MARKET DYNAMICS

12.1 Contact Center Software Market Opportunities
12.2 Contact Center Software Challenge and Risk
  12.2.1 Competition from Opponents
  12.2.2 Downside Risks of Economy
12.3 Contact Center Software Market Constraints and Threat
  12.3.1 Threat from Substitute
  12.3.2 Government Policy
  12.3.3 Technology Risks
12.4 Contact Center Software Market Driving Force
  12.4.1 Growing Demand from Emerging Markets
  12.4.2 Potential Application

13 MARKET EFFECT FACTORS ANALYSIS

13.1 Technology Progress/Risk
  13.1.1 Substitutes
  13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
  13.3.1 Economic Fluctuations
  13.3.2 Other Risk Factors

14 RESEARCH FINDING/CONCLUSION

15 APPENDIX

Methodology
Analyst Introduction
Data Source

The report requires updating with new data and is sent in 2-3 business days after order is placed.

List Of Tables

LIST OF TABLES AND FIGURES

Figure Global Contact Center Software Market Size (Million USD) Status and Outlook (2013-2018)
Table Global Contact Center Software Revenue (Million USD) Comparison by Regions (2013-2018)
Figure Global Contact Center Software Market Share by Regions (2013-2018)
Figure United States Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Europe Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure China Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Japan Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Southeast Asia Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure India Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Table Global Contact Center Software Revenue (Million USD) and Growth Rate (%) Comparison by Product (2013-2018)
Figure Global Contact Center Software Revenue Market Share by Type in 2017
Figure Cloud Market Size (Million USD) and Growth Rate (2013-2018)
Figure On-Premises Market Size (Million USD) and Growth Rate (2013-2018)
Figure Global Contact Center Software Market Share by Application in 2017
Figure Contact Center Software Market Size (Million USD) and Growth Rate in Banking, Financial Services, and Insurance (BFSI) (2013-2018)
Figure Contact Center Software Market Size (Million USD) and Growth Rate in Retail and Consumer Goods (2013-2018)
Figure Contact Center Software Market Size (Million USD) and Growth Rate in IT and Telecom (2013-2018)
Figure Contact Center Software Market Size (Million USD) and Growth Rate in Healthcare (2013-2018)
Figure Contact Center Software Market Size (Million USD) and Growth Rate in Travel and Hospitality (2013-2018)
Figure Contact Center Software Market Size (Million USD) and Growth Rate in Government (2013-2018)
Figure Contact Center Software Market Size (Million USD) and Growth Rate in Media and Entertainment (2013-2018)
Figure Contact Center Software Market Size (Million USD) and Growth Rate in Others (2013-2018)
Table Contact Center Software Market Size (Million USD) by Players (2013-2018)
Figure Contact Center Software Market Size Share by Players in 2013
Figure Contact Center Software Market Size Share by Players in 2017
Table Genesys Telecommunications Laboratories, Inc.(US) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of Genesys Telecommunications Laboratories, Inc.(US) (2013-2018)
Figure Genesys Telecommunications Laboratories, Inc.(US) Contact Center Software Business Revenue Market Share (2013-2018)
Table Cisco Systems (US) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of Cisco Systems (US) (2013-2018)
Figure Cisco Systems (US) Contact Center Software Business Revenue Market Share (2013-2018)
Table Avaya Inc. (US) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of Avaya Inc. (US) (2013-2018)
Figure Avaya Inc. (US) Contact Center Software Business Revenue Market Share (2013-2018)
Table Mitel Networks Corporation (Canada) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of Mitel Networks Corporation (Canada) (2013-2018)
Figure Mitel Networks Corporation (Canada) Contact Center Software Business Revenue Market Share (2013-2018)
Table Enghouse Interactive (US) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of Enghouse Interactive (US) (2013-2018)
Figure Enghouse Interactive (US) Contact Center Software Business Revenue Market Share (2013-2018)
Table SAP SE (Germany) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of SAP SE (Germany) (2013-2018)
Figure SAP SE (Germany) Contact Center Software Business Revenue Market Share (2013-2018)
Table Five9, Inc (US) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of Five9, Inc (US) (2013-2018)
Figure Five9, Inc (US) Contact Center Software Business Revenue Market Share (2013-2018)
Table Huawei Technologies Co., Ltd. (China) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of Huawei Technologies Co., Ltd. (China) (2013-2018)
Figure Huawei Technologies Co., Ltd. (China) Contact Center Software Business Revenue Market Share (2013-2018)
Table Alcatel-Lucent Enterprise (France) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of Alcatel-Lucent Enterprise (France) (2013-2018)
Figure Alcatel-Lucent Enterprise (France) Contact Center Software Business Revenue Market Share (2013-2018)
Table Oracle Corporation (US) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of Oracle Corporation (US) (2013-2018)
Figure Oracle Corporation (US) Contact Center Software Business Revenue Market Share (2013-2018)
Table 8x8, Inc. (US) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of 8x8, Inc. (US) (2013-2018)
Figure 8x8, Inc. (US) Contact Center Software Business Revenue Market Share (2013-2018)
Table Unify Inc. (US) Basic Information List
Table Contact Center Software Business Revenue (Million USD) of Unify Inc. (US) (2013-2018)
Figure Unify Inc. (US) Contact Center Software Business Revenue Market Share (2013-2018)
Table Drishti Soft Solutions Pvt. Ltd. (India) Basic Information List
Table Global Contact Center Software Market Size (Million USD) by Product (2013-2018)
Figure Global Contact Center Software Revenue Market Share (%) by Product (2013-2018)
Figure Global Contact Center Software Market Share by Product in 2017
Table Global Contact Center Software Market Size by Application (2013-2018)
Figure Global Contact Center Software Revenue Market Share (%) by Application in 2017
Table Top Consumer/End Users of Contact Center Software
Figure United States Contact Center Software Market Size (Million USD) and Growth Rate (2013-2018)
Table United States Contact Center Software Market Size (Million USD) by Players (2013-2018)
Figure United States Contact Center Software Market Size Share by Players in 2013
Figure United States Contact Center Software Market Size Share by Players in 2017
Table United States Contact Center Software Market Size by Application (2013-2018)
Figure United States Contact Center Software Revenue Market Share (%) by Application (2013-2018)
Figure United States Contact Center Software Market Size Share by Application in 2017
Figure Europe Contact Center Software Market Size (Million USD) and Growth Rate (2013-2018)
Table Europe Contact Center Software Market Size (Million USD) by Players (2013-2018)
Figure Europe Contact Center Software Market Size Share by Players in 2013
Figure Europe Contact Center Software Market Size Share by Players in 2017
Table Europe Contact Center Software Market Size by Application (2013-2018)
Figure Europe Contact Center Software Revenue Market Share (%) by Application (2013-2018)
Figure Europe Contact Center Software Market Size Share by Application in 2017
Figure China Contact Center Software Market Size (Million USD) and Growth Rate (2013-2018)
Table China Contact Center Software Market Size (Million USD) by Players (2013-2018)
Figure China Contact Center Software Market Size Share by Players in 2013
Figure China Contact Center Software Market Size Share by Players in 2017
Table China Contact Center Software Market Size by Application (2013-2018)
Figure China Contact Center Software Revenue Market Share (%) by Application (2013-2018)
Figure China Contact Center Software Market Size Share by Application in 2017
Figure Japan Contact Center Software Market Size (Million USD) and Growth Rate (2013-2018)
Table Japan Contact Center Software Market Size (Million USD) by Players (2013-2018)
Figure Japan Contact Center Software Market Size Share by Players in 2013
Figure Japan Contact Center Software Market Size Share by Players in 2017
Table Japan Contact Center Software Market Size by Application (2013-2018)
Figure Japan Contact Center Software Revenue Market Share (%) by Application (2013-2018)
Figure Japan Contact Center Software Market Size Share by Application in 2017
Figure Southeast Asia Contact Center Software Market Size (Million USD) and Growth Rate (2013-2018)
Table Southeast Asia Contact Center Software Market Size (Million USD) by Players (2013-2018)
Figure Southeast Asia Contact Center Software Market Size Share by Players in 2013
Figure Southeast Asia Contact Center Software Market Size Share by Players in 2017
Table Southeast Asia Contact Center Software Market Size by Application (2013-2018)
Figure Southeast Asia Contact Center Software Revenue Market Share (%) by Application (2013-2018)
Figure Southeast Asia Contact Center Software Market Size Share by Application in 2017
Figure India Contact Center Software Market Size (Million USD) and Growth Rate (2013-2018)
Table India Contact Center Software Market Size (Million USD) by Players (2013-2018)
Figure India Contact Center Software Market Size Share by Players in 2013
Figure India Contact Center Software Market Size Share by Players in 2017
Table India Contact Center Software Market Size by Application (2013-2018)
Figure India Contact Center Software Revenue Market Share (%) by Application (2013-2018)
Figure India Contact Center Software Market Size Share by Application in 2017
Figure Global Contact Center Software Market Size and Growth Rate (2018-2025)
Table Global Contact Center Software Market Size (Million USD) by Regions (2018-2025)
Figure Global Contact Center Software Market Size Share (2018-2025)
Figure Global Contact Center Software Market Size Share by Regions in 2025
Figure United States Contact Center Software Revenue (Million USD) and Growth Rate (2018-2025)
Figure Europe Contact Center Software Revenue (Million USD) and Growth Rate (2018-2025)
Figure China Contact Center Software Revenue (Million USD) and Growth Rate (2018-2025)
Figure Japan Contact Center Software Revenue (Million USD) and Growth Rate (2018-2025)
Figure Southeast Asia Contact Center Software Revenue (Million USD) and Growth Rate (2018-2025)
Figure India Contact Center Software Revenue (Million USD) and Growth Rate (2018-2025)
Table Global Contact Center Software Market Size (Million USD) by Type (2018-2025)
Figure Global Contact Center Software Market Size Share by Type in 2018
Figure Global Contact Center Software Market Size Share by Type in 2025
Table Global Contact Center Software Market Size (Million USD) by Application (2018-2025)
Figure Global Contact Center Software Market Size (Million USD) by Application in 2018