2018 Global Cloud-Based Contact Centers Industry Report - History, Present and Future

January 2019 | 139 pages | ID: 24B099D58E1PEN
Prof Research

Abstracts

The global market size of Cloud-Based Contact Centers is $XX million in 2017 with XX CAGR from 2013 to 2017, and it is expected to reach $XX million by the end of 2023 with a CAGR of XX% from 2018 to 2023.

There are 3 key segments covered in this report: geography segment, end use/application segment and competitor segment.

For geography segment, regional supply, application-wise and type-wise demand, major players, price is presented from 2013 to 2023. This report coverss following regions:

• North America
• South America
• Asia & Pacific
• Europe
• MEA (Middle East and Africa)

The key countries in each region are taken into consideration as well, such as United States, China, Japan, India, Korea, ASEAN, Germany, France, UK, Italy, Spain, CIS, and Brazil etc.

For end use/application segment, this report focuses on the status and outlook for key applications. End users also can be listed.

For competitor segment, the report includes global key players of Cloud-Based Contact Centers as well as some small players. The compnaies include:

Five9, Inc, Cisco Systems, Genesys Telecommunications Laboratories, Oracle, Nice-Systems, Newvoicemedia, 3clogic, Connect First, Aspect Software, Incontact, Interactive Intelligence Group, Broadsoft, et al.

The information for each competitor includes:

• Company Profile
• Main Business Information
• SWOT Analysis
• Sales, Revenue, Price and Gross Margin
• Market Share

We also can offer customized report to fulfill special requirements of our clients.

Contents

CHAPTER 1 EXECUTIVE SUMMARY

CHAPTER 2 ABBREVIATION AND ACRONYMS

CHAPTER 3 PREFACE

3.1 Research Scope
3.2 Research Methodology
  3.2.1 Data Collection
  3.2.2 Data Analysis
  3.2.3 Data Validation
3.3 Research Sources
  3.3.1 Primary Sources
  3.3.2 Secondary Sources
  3.3.3 Assumptions

CHAPTER 4 MARKET LANDSCAPE

4.1 Market Overview
4.2 Classification/Types
4.3 Application/End Users

CHAPTER 5 MARKET TREND ANALYSIS

5.1 Introduction
5.2 Drivers
5.3 Restraints
5.4 Opportunities
5.5 Threats

CHAPTER 6 INDUSTRY CHAIN ANALYSIS

6.1 Upstream/Suppliers Analysis
6.2 Cloud-Based Contact Centers Analysis
  6.2.1 Technology Analysis
  6.2.2 Cost Analysis
  6.2.3 Market Channel Analysis
6.3 Downstream Buyers/End Users

CHAPTER 7 LATEST MARKET DYNAMICS

7.1 Latest News
7.2 Merger and Acquisition
7.3 Planned/Future Project
7.4 Policy Dynamics

CHAPTER 8 TRADING ANALYSIS

8.1 Export of Cloud-Based Contact Centers by Region
8.2 Import of Cloud-Based Contact Centers by Region
8.3 Balance of Trade

CHAPTER 9 HISTORICAL AND CURRENT CLOUD-BASED CONTACT CENTERS MARKET IN NORTH AMERICA (2013-2018)

9.1 Cloud-Based Contact Centers Supply
9.2 Cloud-Based Contact Centers Demand by End Use
9.3 Competition by Players/Suppliers
9.4 Type Segmentation and Price
9.5 Key Countries Analysis

CHAPTER 10 HISTORICAL AND CURRENT CLOUD-BASED CONTACT CENTERS MARKET IN SOUTH AMERICA (2013-2018)

10.1 Cloud-Based Contact Centers Supply
10.2 Cloud-Based Contact Centers Demand by End Use
10.3 Competition by Players/Suppliers
10.4 Type Segmentation and Price
10.5 Key Countries Analysis

CHAPTER 11 HISTORICAL AND CURRENT CLOUD-BASED CONTACT CENTERS MARKET IN ASIA & PACIFIC (2013-2018)

11.1 Cloud-Based Contact Centers Supply
11.2 Cloud-Based Contact Centers Demand by End Use
11.3 Competition by Players/Suppliers
11.4 Type Segmentation and Price
11.5 Key Countries Analysis

CHAPTER 12 HISTORICAL AND CURRENT CLOUD-BASED CONTACT CENTERS MARKET IN EUROPE (2013-2018)

12.1 Cloud-Based Contact Centers Supply
12.2 Cloud-Based Contact Centers Demand by End Use
12.3 Competition by Players/Suppliers
12.4 Type Segmentation and Price
12.5 Key Countries Analysis

CHAPTER 13 HISTORICAL AND CURRENT CLOUD-BASED CONTACT CENTERS MARKET IN MEA (2013-2018)

13.1 Cloud-Based Contact Centers Supply
13.2 Cloud-Based Contact Centers Demand by End Use
13.3 Competition by Players/Suppliers
13.4 Type Segmentation and Price
13.5 Key Countries Analysis

CHAPTER 14 SUMMARY FOR GLOBAL CLOUD-BASED CONTACT CENTERS MARKET (2013-2018)

14.1 Cloud-Based Contact Centers Supply
14.2 Cloud-Based Contact Centers Demand by End Use
14.3 Competition by Players/Suppliers
14.4 Type Segmentation and Price

CHAPTER 15 GLOBAL CLOUD-BASED CONTACT CENTERS MARKET FORECAST (2019-2023)

15.1 Cloud-Based Contact Centers Supply Forecast
15.2 Cloud-Based Contact Centers Demand Forecast
15.3 Competition by Players/Suppliers
15.4 Type Segmentation and Price Forecast

CHAPTER 16 COMPANY PROFILE(FIVE9, INC, CISCO SYSTEMS, GENESYS TELECOMMUNICATIONS LABORATORIES, ORACLE, NICE-SYSTEMS, NEWVOICEMEDIA, 3CLOGIC, CONNECT FIRST, ASPECT SOFTWARE, INCONTACT, INTERACTIVE INTELLIGENCE GROUP, BROADSOFT, ET AL.)

16.1 Company A
  16.1.1 Company Profile
  16.1.2 Main Business and Cloud-Based Contact Centers Information
  16.1.3 SWOT Analysis of Company A
  16.1.4 Company A Cloud-Based Contact Centers Sales, Revenue, Price and Gross Margin (2013-2018)
16.2 Company B
  16.2.1 Company Profile
  16.2.2 Main Business and Cloud-Based Contact Centers Information
  16.2.3 SWOT Analysis of Company B
  16.2.4 Company B Cloud-Based Contact Centers Sales, Revenue, Price and Gross Margin (2013-2018)
16.3 Company C
  16.3.1 Company Profile
  16.3.2 Main Business and Cloud-Based Contact Centers Information
  16.3.3 SWOT Analysis of Company C
  16.3.4 Company C Cloud-Based Contact Centers Sales, Revenue, Price and Gross Margin (2013-2018)
16.4 Company D
  16.4.1 Company Profile
  16.4.2 Main Business and Cloud-Based Contact Centers Information
  16.4.3 SWOT Analysis of Company D
  16.4.4 Company D Cloud-Based Contact Centers Sales, Revenue, Price and Gross Margin (2013-2018)
16.5 Company E
  16.5.1 Company Profile
  16.5.2 Main Business and Cloud-Based Contact Centers Information
  16.5.3 SWOT Analysis of Company E
  16.5.4 Company E Cloud-Based Contact Centers Sales, Revenue, Price and Gross Margin (2013-2018)
16.6 Company F
  16.6.1 Company Profile
  16.6.2 Main Business and Cloud-Based Contact Centers Information
  16.6.3 SWOT Analysis of Company F
  16.6.4 Company F Cloud-Based Contact Centers Sales, Revenue, Price and Gross Margin (2013-2018)
16.7 Company G
  16.7.1 Company Profile
  16.7.2 Main Business and Cloud-Based Contact Centers Information
  16.7.3 SWOT Analysis of Company G
  16.7.4 Company G Cloud-Based Contact Centers Sales, Revenue, Price and Gross Margin (2013-2018)

Tables & Figures

TABLES AND FIGURES

Table Abbreviation and Acronyms List
Table Research Scope of Cloud-Based Contact Centers Report
Table Primary Sources of Cloud-Based Contact Centers Report
Table Secondary Sources of Cloud-Based Contact Centers Report
Table Major Assumptions of Cloud-Based Contact Centers Report
Figure Cloud-Based Contact Centers Picture
Table Cloud-Based Contact Centers Classification
Table Cloud-Based Contact Centers Applications List
Table Drivers of Cloud-Based Contact Centers Market
Table Restraints of Cloud-Based Contact Centers Market
Table Opportunities of Cloud-Based Contact Centers Market
Table Threats of Cloud-Based Contact Centers Market
Table Key Raw Material of Cloud-Based Contact Centers and Its Suppliers
Table Key Technologies of Cloud-Based Contact Centers
Table Cost Structure of Cloud-Based Contact Centers
Table Market Channel of Cloud-Based Contact Centers
Table Cloud-Based Contact Centers Application and Key End Users List
Table Latest News of Cloud-Based Contact Centers Industry
Table Recently Merger and Acquisition List of Cloud-Based Contact Centers Industry
Table Recently Planned/Future Project List of Cloud-Based Contact Centers Industry
Table Policy Dynamics Update of Cloud-Based Contact Centers Industry
Table 2013-2023 Export of Cloud-Based Contact Centers by Region
Table 2013-2023 Import of Cloud-Based Contact Centers by Region
Table 2013-2023 Balance of Trade of Cloud-Based Contact Centers
Figure 2013 2018 and 2023 Global Trade Map of Cloud-Based Contact Centers
Table 2013-2018 North America Supply of Cloud-Based Contact Centers
Figure 2013-2018 North America Cloud-Based Contact Centers Supply and GAGR
Table 2013-2018 North America Cloud-Based Contact Centers Downstream Demand List
Figure 2013-2018 North America Cloud-Based Contact Centers Downstream Demand and CAGR
Figure 2013 Major Players Market Share in North America
Figure 2018 Major Players Market Share in North America
Table 2013-2018 North America Cloud-Based Contact Centers Demand by Type
Figure 2013-2018 North America Cloud-Based Contact Centers Price
Table 2013-2018 Key Countries Supply of Cloud-Based Contact Centers in North America
Table 2013-2018 Key Countries Market Share of Supply in North America
Table 2013-2018 Key Countries Demand of Cloud-Based Contact Centers in North America
Table 2013-2018 Key Countries Market Share of Demand in North America
Table 2013-2018 South America Supply of Cloud-Based Contact Centers
Figure 2013-2018 South America Cloud-Based Contact Centers Supply and GAGR
Table 2013-2018 South America Cloud-Based Contact Centers Downstream Demand List
Figure 2013-2018 South America Cloud-Based Contact Centers Downstream Demand and CAGR
Figure 2013 Major Players Market Share in South America
Figure 2018 Major Players Market Share in South America
Table 2013-2018 South America Cloud-Based Contact Centers Demand by Type
Figure 2013-2018 South America Cloud-Based Contact Centers Price
Table 2013-2018 Key Countries Supply of Cloud-Based Contact Centers in South America
Table 2013-2018 Key Countries Market Share of Supply in South America
Table 2013-2018 Key Countries Demand of Cloud-Based Contact Centers in South America
Table 2013-2018 Key Countries Market Share of Demand in South America
Table 2013-2018 Asia & Pacific Supply of Cloud-Based Contact Centers
Figure 2013-2018 Asia & Pacific Cloud-Based Contact Centers Supply and GAGR
Table 2013-2018 Asia & Pacific Cloud-Based Contact Centers Downstream Demand List
Figure 2013-2018 Asia & Pacific Cloud-Based Contact Centers Downstream Demand and CAGR
Figure 2013 Major Players Market Share in Asia & Pacific
Figure 2018 Major Players Market Share in Asia & Pacific
Table 2013-2018 Asia & Pacific Cloud-Based Contact Centers Demand by Type
Figure 2013-2018 Asia & Pacific Cloud-Based Contact Centers Price
Table 2013-2018 Key Countries Supply of Cloud-Based Contact Centers in Asia & Pacific
Table 2013-2018 Key Countries Market Share of Supply in Asia & Pacific
Table 2013-2018 Key Countries Demand of Cloud-Based Contact Centers in Asia & Pacific
Table 2013-2018 Key Countries Market Share of Demand in Asia & Pacific
Table 2013-2018 Europe Supply of Cloud-Based Contact Centers
Figure 2013-2018 Europe Cloud-Based Contact Centers Supply and GAGR
Table 2013-2018 Europe Cloud-Based Contact Centers Downstream Demand List
Figure 2013-2018 Europe Cloud-Based Contact Centers Downstream Demand and CAGR
Figure 2013 Major Players Market Share in Europe
Figure 2018 Major Players Market Share in Europe
Table 2013-2018 Europe Cloud-Based Contact Centers Demand by Type
Figure 2013-2018 Europe Cloud-Based Contact Centers Price
Table 2013-2018 Key Countries Supply of Cloud-Based Contact Centers in Europe
Table 2013-2018 Key Countries Market Share of Supply in Europe
Table 2013-2018 Key Countries Demand of Cloud-Based Contact Centers in Europe
Table 2013-2018 Key Countries Market Share of Demand in Europe
Table 2013-2018 MEA Supply of Cloud-Based Contact Centers
Figure 2013-2018 MEA Cloud-Based Contact Centers Supply and GAGR
Table 2013-2018 MEA Cloud-Based Contact Centers Downstream Demand List
Figure 2013-2018 MEA Cloud-Based Contact Centers Downstream Demand and CAGR
Figure 2013 Major Players Market Share in MEA
Figure 2018 Major Players Market Share in MEA
Table 2013-2018 MEA Cloud-Based Contact Centers Demand by Type
Figure 2013-2018 MEA Cloud-Based Contact Centers Price
Table 2013-2018 Key Countries Supply of Cloud-Based Contact Centers in MEA
Table 2013-2018 Key Countries Market Share of Supply in MEA
Table 2013-2018 Key Countries Demand of Cloud-Based Contact Centers in MEA
Table 2013-2018 Key Countries Market Share of Demand in MEA
Table 2013-2018 Global Supply of Cloud-Based Contact Centers by Region
Figure 2013-2018 Global Supply and CAGR of Cloud-Based Contact Centers by Region
Table 2013-2018 Global Cloud-Based Contact Centers Downstream Demand List by Region
Figure 2013-2018 Global Cloud-Based Contact Centers Downstream Demand and CAGR by Region
Figure 2013 Global Major Players Market Share
Figure 2018 Global Major Players Market Share
Table 2013-2018 Global Cloud-Based Contact Centers Type-wise Demand by Region
Figure 2013-2018 Global Cloud-Based Contact Centers Price
Table Main Business and Cloud-Based Contact Centers Information of Company A
Table SWOT Analysis of Company A
Table 2013-2018 Company A Cloud-Based Contact Centers Sales, Revenue, Price, Cost and Gross Margin List
Figure 2013-2018 Company A Cloud-Based Contact Centers Sales Revenue and Growth Rate
Figure 2013-2018 Company A Cloud-Based Contact Centers Market Share
Table Main Business and Cloud-Based Contact Centers Information of Company B
Table SWOT Analysis of Company B
Table 2013-2018 Company B Cloud-Based Contact Centers Sales, Revenue, Price, Cost and Gross Margin List
Figure 2013-2018 Company B Cloud-Based Contact Centers Sales Revenue and Growth Rate
Figure 2013-2018 Company B Cloud-Based Contact Centers Market Share
Table Main Business and Cloud-Based Contact Centers Information of Company C
Table SWOT Analysis of Company C
Table 2013-2018 Company C Cloud-Based Contact Centers Sales, Revenue, Price, Cost and Gross Margin List
Figure 2013-2018 Company C Cloud-Based Contact Centers Sales Revenue and Growth Rate
Figure 2013-2018 Company C Cloud-Based Contact Centers Market Share
Table Main Business and Cloud-Based Contact Centers Information of Company D
Table SWOT Analysis of Company D
Table 2013-2018 Company D Cloud-Based Contact Centers Sales, Revenue, Price, Cost and Gross Margin List
Figure 2013-2018 Company D Cloud-Based Contact Centers Sales Revenue and Growth Rate
Figure 2013-2018 Company D Cloud-Based Contact Centers Market Share
Table Main Business and Cloud-Based Contact Centers Information of Company E
Table SWOT Analysis of Company E
Table 2013-2018 Company E Cloud-Based Contact Centers Sales, Revenue, Price, Cost and Gross Margin List
Figure 2013-2018 Company E Cloud-Based Contact Centers Sales Revenue and Growth Rate
Figure 2013-2018 Company E Cloud-Based Contact Centers Market Share
Table Main Business and Cloud-Based Contact Centers Information of Company F
Table SWOT Analysis of Company F
Table 2013-2018 Company F Cloud-Based Contact Centers Sales, Revenue, Price, Cost and Gross Margin List
Figure 2013-2018 Company F Cloud-Based Contact Centers Sales Revenue and Growth Rate
Figure 2013-2018 Company F Cloud-Based Contact Centers Market Share
Table Main Business and Cloud-Based Contact Centers Information of Company G
Table SWOT Analysis of Company G
Table 2013-2018 Company G Cloud-Based Contact Centers Sales, Revenue, Price, Cost and Gross Margin List
Figure 2013-2018 Company G Cloud-Based Contact Centers Sales Revenue and Growth Rate
Figure 2013-2018 Company G Cloud-Based Contact Centers Market Share