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Global Service Quality Management Market Research Report 2024(Status and Outlook)

September 2024 | 100 pages | ID: GBDA754DDB5EEN
Bosson Research

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Report Overview

This report mainly studies service quality management market. Service quality management is a measure of how products and services supplied by a company meets and surpasses consumer expectation.

The global Service Quality Management market size was estimated at USD 9376 million in 2023 and is projected to reach USD 18622.85 million by 2030, exhibiting a CAGR of 10.30% during the forecast period.

North America Service Quality Management market size was USD 2443.12 million in 2023, at a CAGR of 8.83% during the forecast period of 2024 through 2030.

This report provides a deep insight into the global Service Quality Management market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, value chain analysis, etc.

The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global Service Quality Management Market, this report introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.

In a word, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the Service Quality Management market in any manner.

Global Service Quality Management Market: Market Segmentation Analysis

The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.

Key Company

Adobe Systems

Amdocs

Alcate-Lucent

Cisco

Egain Corporation

Ericsson

HP

IBM

Oracle

Market Segmentation (by Type)

Enterprise Feedback Management (EFM)

Web analytics

Text analytics

Speech analytics

Others

Market Segmentation (by Application)

Small and Medium Enterprises

Large Enterprises

Geographic Segmentation
  • North America (USA, Canada, Mexico)
  • Europe (Germany, UK, France, Russia, Italy, Rest of Europe)
  • Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Rest of Asia-Pacific)
  • South America (Brazil, Argentina, Columbia, Rest of South America)
  • The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Rest of MEA)
Key Benefits of This Market Research:
  • Industry drivers, restraints, and opportunities covered in the study
  • Neutral perspective on the market performance
  • Recent industry trends and developments
  • Competitive landscape & strategies of key players
  • Potential & niche segments and regions exhibiting promising growth covered
  • Historical, current, and projected market size, in terms of value
  • In-depth analysis of the Service Quality Management Market
  • Overview of the regional outlook of the Service Quality Management Market:
Key Reasons to Buy this Report:
  • Access to date statistics compiled by our researchers. These provide you with historical and forecast data, which is analyzed to tell you why your market is set to change
  • This enables you to anticipate market changes to remain ahead of your competitors
  • You will be able to copy data from the Excel spreadsheet straight into your marketing plans, business presentations, or other strategic documents
  • The concise analysis, clear graph, and table format will enable you to pinpoint the information you require quickly
  • Provision of market value (USD Billion) data for each segment and sub-segment
  • Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
  • Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
  • Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
  • Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
  • The current as well as the future market outlook of the industry concerning recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
  • Includes in-depth analysis of the market from various perspectives through Porter’s five forces analysis
  • Provides insight into the market through Value Chain
  • Market dynamics scenario, along with growth opportunities of the market in the years to come
  • 6-month post-sales analyst support
Customization of the Report

In case of any queries or customization requirements, please connect with our sales team, who will ensure that your requirements are met.

Chapter Outline

Chapter 1 mainly introduces the statistical scope of the report, market division standards, and market research methods.

Chapter 2 is an executive summary of different market segments (by region, product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the Service Quality Management Market and its likely evolution in the short to mid-term, and long term.

Chapter 3 makes a detailed analysis of the market's competitive landscape of the market and provides the market share, capacity, output, price, latest development plan, merger, and acquisition information of the main manufacturers in the market.

Chapter 4 is the analysis of the whole market industrial chain, including the upstream and downstream of the industry, as well as Porter's five forces analysis.

Chapter 5 introduces the latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.

Chapter 6 provides the analysis of various market segments according to product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 7 provides the analysis of various market segments according to application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 8 provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.

Chapter 9 introduces the basic situation of the main companies in the market in detail, including product sales revenue, sales volume, price, gross profit margin, market share, product introduction, recent development, etc.

Chapter 10 provides a quantitative analysis of the market size and development potential of each region in the next five years.

Chapter 11 provides a quantitative analysis of the market size and development potential of each market segment in the next five years.

Chapter 12 is the main points and conclusions of the report.
1 RESEARCH METHODOLOGY AND STATISTICAL SCOPE

1.1 Market Definition and Statistical Scope of Service Quality Management
1.2 Key Market Segments
  1.2.1 Service Quality Management Segment by Type
  1.2.2 Service Quality Management Segment by Application
1.3 Methodology & Sources of Information
  1.3.1 Research Methodology
  1.3.2 Research Process
  1.3.3 Market Breakdown and Data Triangulation
  1.3.4 Base Year
  1.3.5 Report Assumptions & Caveats

2 SERVICE QUALITY MANAGEMENT MARKET OVERVIEW

2.1 Global Market Overview
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region

3 SERVICE QUALITY MANAGEMENT MARKET COMPETITIVE LANDSCAPE

3.1 Global Service Quality Management Revenue Market Share by Company (2019-2024)
3.2 Service Quality Management Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company Service Quality Management Market Size Sites, Area Served, Product Type
3.4 Service Quality Management Market Competitive Situation and Trends
  3.4.1 Service Quality Management Market Concentration Rate
  3.4.2 Global 5 and 10 Largest Service Quality Management Players Market Share by Revenue
  3.4.3 Mergers & Acquisitions, Expansion

4 SERVICE QUALITY MANAGEMENT VALUE CHAIN ANALYSIS

4.1 Service Quality Management Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis

5 THE DEVELOPMENT AND DYNAMICS OF SERVICE QUALITY MANAGEMENT MARKET

5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
  5.5.1 Mergers & Acquisitions
  5.5.2 Expansions
  5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies

6 SERVICE QUALITY MANAGEMENT MARKET SEGMENTATION BY TYPE

6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global Service Quality Management Market Size Market Share by Type (2019-2024)
6.3 Global Service Quality Management Market Size Growth Rate by Type (2019-2024)

7 SERVICE QUALITY MANAGEMENT MARKET SEGMENTATION BY APPLICATION

7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global Service Quality Management Market Size (M USD) by Application (2019-2024)
7.3 Global Service Quality Management Market Size Growth Rate by Application (2019-2024)

8 SERVICE QUALITY MANAGEMENT MARKET SEGMENTATION BY REGION

8.1 Global Service Quality Management Market Size by Region
  8.1.1 Global Service Quality Management Market Size by Region
  8.1.2 Global Service Quality Management Market Size Market Share by Region
8.2 North America
  8.2.1 North America Service Quality Management Market Size by Country
  8.2.2 U.S.
  8.2.3 Canada
  8.2.4 Mexico
8.3 Europe
  8.3.1 Europe Service Quality Management Market Size by Country
  8.3.2 Germany
  8.3.3 France
  8.3.4 U.K.
  8.3.5 Italy
  8.3.6 Russia
8.4 Asia Pacific
  8.4.1 Asia Pacific Service Quality Management Market Size by Region
  8.4.2 China
  8.4.3 Japan
  8.4.4 South Korea
  8.4.5 India
  8.4.6 Southeast Asia
8.5 South America
  8.5.1 South America Service Quality Management Market Size by Country
  8.5.2 Brazil
  8.5.3 Argentina
  8.5.4 Columbia
8.6 Middle East and Africa
  8.6.1 Middle East and Africa Service Quality Management Market Size by Region
  8.6.2 Saudi Arabia
  8.6.3 UAE
  8.6.4 Egypt
  8.6.5 Nigeria
  8.6.6 South Africa

9 KEY COMPANIES PROFILE

9.1 Adobe Systems
  9.1.1 Adobe Systems Service Quality Management Basic Information
  9.1.2 Adobe Systems Service Quality Management Product Overview
  9.1.3 Adobe Systems Service Quality Management Product Market Performance
  9.1.4 Adobe Systems Service Quality Management SWOT Analysis
  9.1.5 Adobe Systems Business Overview
  9.1.6 Adobe Systems Recent Developments
9.2 Amdocs
  9.2.1 Amdocs Service Quality Management Basic Information
  9.2.2 Amdocs Service Quality Management Product Overview
  9.2.3 Amdocs Service Quality Management Product Market Performance
  9.2.4 Amdocs Service Quality Management SWOT Analysis
  9.2.5 Amdocs Business Overview
  9.2.6 Amdocs Recent Developments
9.3 Alcate-Lucent
  9.3.1 Alcate-Lucent Service Quality Management Basic Information
  9.3.2 Alcate-Lucent Service Quality Management Product Overview
  9.3.3 Alcate-Lucent Service Quality Management Product Market Performance
  9.3.4 Alcate-Lucent Service Quality Management SWOT Analysis
  9.3.5 Alcate-Lucent Business Overview
  9.3.6 Alcate-Lucent Recent Developments
9.4 Cisco
  9.4.1 Cisco Service Quality Management Basic Information
  9.4.2 Cisco Service Quality Management Product Overview
  9.4.3 Cisco Service Quality Management Product Market Performance
  9.4.4 Cisco Business Overview
  9.4.5 Cisco Recent Developments
9.5 Egain Corporation
  9.5.1 Egain Corporation Service Quality Management Basic Information
  9.5.2 Egain Corporation Service Quality Management Product Overview
  9.5.3 Egain Corporation Service Quality Management Product Market Performance
  9.5.4 Egain Corporation Business Overview
  9.5.5 Egain Corporation Recent Developments
9.6 Ericsson
  9.6.1 Ericsson Service Quality Management Basic Information
  9.6.2 Ericsson Service Quality Management Product Overview
  9.6.3 Ericsson Service Quality Management Product Market Performance
  9.6.4 Ericsson Business Overview
  9.6.5 Ericsson Recent Developments
9.7 HP
  9.7.1 HP Service Quality Management Basic Information
  9.7.2 HP Service Quality Management Product Overview
  9.7.3 HP Service Quality Management Product Market Performance
  9.7.4 HP Business Overview
  9.7.5 HP Recent Developments
9.8 IBM
  9.8.1 IBM Service Quality Management Basic Information
  9.8.2 IBM Service Quality Management Product Overview
  9.8.3 IBM Service Quality Management Product Market Performance
  9.8.4 IBM Business Overview
  9.8.5 IBM Recent Developments
9.9 Oracle
  9.9.1 Oracle Service Quality Management Basic Information
  9.9.2 Oracle Service Quality Management Product Overview
  9.9.3 Oracle Service Quality Management Product Market Performance
  9.9.4 Oracle Business Overview
  9.9.5 Oracle Recent Developments

10 SERVICE QUALITY MANAGEMENT REGIONAL MARKET FORECAST

10.1 Global Service Quality Management Market Size Forecast
10.2 Global Service Quality Management Market Forecast by Region
  10.2.1 North America Market Size Forecast by Country
  10.2.2 Europe Service Quality Management Market Size Forecast by Country
  10.2.3 Asia Pacific Service Quality Management Market Size Forecast by Region
  10.2.4 South America Service Quality Management Market Size Forecast by Country
  10.2.5 Middle East and Africa Forecasted Consumption of Service Quality Management by Country

11 FORECAST MARKET BY TYPE AND BY APPLICATION (2025-2030)

11.1 Global Service Quality Management Market Forecast by Type (2025-2030)
11.2 Global Service Quality Management Market Forecast by Application (2025-2030)

12 CONCLUSION AND KEY FINDINGS

LIST OF TABLES

Table 1. Introduction of the Type
Table 2. Introduction of the Application
Table 3. Market Size (M USD) Segment Executive Summary
Table 4. Service Quality Management Market Size Comparison by Region (M USD)
Table 5. Global Service Quality Management Revenue (M USD) by Company (2019-2024)
Table 6. Global Service Quality Management Revenue Share by Company (2019-2024)
Table 7. Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Service Quality Management as of 2022)
Table 8. Company Service Quality Management Market Size Sites and Area Served
Table 9. Company Service Quality Management Product Type
Table 10. Global Service Quality Management Company Market Concentration Ratio (CR5 and HHI)
Table 11. Mergers & Acquisitions, Expansion Plans
Table 12. Value Chain Map of Service Quality Management
Table 13. Midstream Market Analysis
Table 14. Downstream Customer Analysis
Table 15. Key Development Trends
Table 16. Driving Factors
Table 17. Service Quality Management Market Challenges
Table 18. Global Service Quality Management Market Size by Type (M USD)
Table 19. Global Service Quality Management Market Size (M USD) by Type (2019-2024)
Table 20. Global Service Quality Management Market Size Share by Type (2019-2024)
Table 21. Global Service Quality Management Market Size Growth Rate by Type (2019-2024)
Table 22. Global Service Quality Management Market Size by Application
Table 23. Global Service Quality Management Market Size by Application (2019-2024) & (M USD)
Table 24. Global Service Quality Management Market Share by Application (2019-2024)
Table 25. Global Service Quality Management Market Size Growth Rate by Application (2019-2024)
Table 26. Global Service Quality Management Market Size by Region (2019-2024) & (M USD)
Table 27. Global Service Quality Management Market Size Market Share by Region (2019-2024)
Table 28. North America Service Quality Management Market Size by Country (2019-2024) & (M USD)
Table 29. Europe Service Quality Management Market Size by Country (2019-2024) & (M USD)
Table 30. Asia Pacific Service Quality Management Market Size by Region (2019-2024) & (M USD)
Table 31. South America Service Quality Management Market Size by Country (2019-2024) & (M USD)
Table 32. Middle East and Africa Service Quality Management Market Size by Region (2019-2024) & (M USD)
Table 33. Adobe Systems Service Quality Management Basic Information
Table 34. Adobe Systems Service Quality Management Product Overview
Table 35. Adobe Systems Service Quality Management Revenue (M USD) and Gross Margin (2019-2024)
Table 36. Adobe Systems Service Quality Management SWOT Analysis
Table 37. Adobe Systems Business Overview
Table 38. Adobe Systems Recent Developments
Table 39. Amdocs Service Quality Management Basic Information
Table 40. Amdocs Service Quality Management Product Overview
Table 41. Amdocs Service Quality Management Revenue (M USD) and Gross Margin (2019-2024)
Table 42. Amdocs Service Quality Management SWOT Analysis
Table 43. Amdocs Business Overview
Table 44. Amdocs Recent Developments
Table 45. Alcate-Lucent Service Quality Management Basic Information
Table 46. Alcate-Lucent Service Quality Management Product Overview
Table 47. Alcate-Lucent Service Quality Management Revenue (M USD) and Gross Margin (2019-2024)
Table 48. Alcate-Lucent Service Quality Management SWOT Analysis
Table 49. Alcate-Lucent Business Overview
Table 50. Alcate-Lucent Recent Developments
Table 51. Cisco Service Quality Management Basic Information
Table 52. Cisco Service Quality Management Product Overview
Table 53. Cisco Service Quality Management Revenue (M USD) and Gross Margin (2019-2024)
Table 54. Cisco Business Overview
Table 55. Cisco Recent Developments
Table 56. Egain Corporation Service Quality Management Basic Information
Table 57. Egain Corporation Service Quality Management Product Overview
Table 58. Egain Corporation Service Quality Management Revenue (M USD) and Gross Margin (2019-2024)
Table 59. Egain Corporation Business Overview
Table 60. Egain Corporation Recent Developments
Table 61. Ericsson Service Quality Management Basic Information
Table 62. Ericsson Service Quality Management Product Overview
Table 63. Ericsson Service Quality Management Revenue (M USD) and Gross Margin (2019-2024)
Table 64. Ericsson Business Overview
Table 65. Ericsson Recent Developments
Table 66. HP Service Quality Management Basic Information
Table 67. HP Service Quality Management Product Overview
Table 68. HP Service Quality Management Revenue (M USD) and Gross Margin (2019-2024)
Table 69. HP Business Overview
Table 70. HP Recent Developments
Table 71. IBM Service Quality Management Basic Information
Table 72. IBM Service Quality Management Product Overview
Table 73. IBM Service Quality Management Revenue (M USD) and Gross Margin (2019-2024)
Table 74. IBM Business Overview
Table 75. IBM Recent Developments
Table 76. Oracle Service Quality Management Basic Information
Table 77. Oracle Service Quality Management Product Overview
Table 78. Oracle Service Quality Management Revenue (M USD) and Gross Margin (2019-2024)
Table 79. Oracle Business Overview
Table 80. Oracle Recent Developments
Table 81. Global Service Quality Management Market Size Forecast by Region (2025-2030) & (M USD)
Table 82. North America Service Quality Management Market Size Forecast by Country (2025-2030) & (M USD)
Table 83. Europe Service Quality Management Market Size Forecast by Country (2025-2030) & (M USD)
Table 84. Asia Pacific Service Quality Management Market Size Forecast by Region (2025-2030) & (M USD)
Table 85. South America Service Quality Management Market Size Forecast by Country (2025-2030) & (M USD)
Table 86. Middle East and Africa Service Quality Management Market Size Forecast by Country (2025-2030) & (M USD)
Table 87. Global Service Quality Management Market Size Forecast by Type (2025-2030) & (M USD)
Table 88. Global Service Quality Management Market Size Forecast by Application (2025-2030) & (M USD)

LIST OF FIGURES

Figure 1. Industrial Chain of Service Quality Management
Figure 2. Data Triangulation
Figure 3. Key Caveats
Figure 4. Global Service Quality Management Market Size (M USD), 2019-2030
Figure 5. Global Service Quality Management Market Size (M USD) (2019-2030)
Figure 6. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 7. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 8. Evaluation Matrix of Regional Market Development Potential
Figure 9. Service Quality Management Market Size by Country (M USD)
Figure 10. Global Service Quality Management Revenue Share by Company in 2023
Figure 11. Service Quality Management Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2023
Figure 12. The Global 5 and 10 Largest Players: Market Share by Service Quality Management Revenue in 2023
Figure 13. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 14. Global Service Quality Management Market Share by Type
Figure 15. Market Size Share of Service Quality Management by Type (2019-2024)
Figure 16. Market Size Market Share of Service Quality Management by Type in 2022
Figure 17. Global Service Quality Management Market Size Growth Rate by Type (2019-2024)
Figure 18. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 19. Global Service Quality Management Market Share by Application
Figure 20. Global Service Quality Management Market Share by Application (2019-2024)
Figure 21. Global Service Quality Management Market Share by Application in 2022
Figure 22. Global Service Quality Management Market Size Growth Rate by Application (2019-2024)
Figure 23. Global Service Quality Management Market Size Market Share by Region (2019-2024)
Figure 24. North America Service Quality Management Market Size and Growth Rate (2019-2024) & (M USD)
Figure 25. North America Service Quality Management Market Size Market Share by Country in 2023
Figure 26. U.S. Service Quality Management Market Size and Growth Rate (2019-2024) & (M USD)
Figure 27. Canada Service Quality Management Market Size (M USD) and Growth Rate (2019-2024)
Figure 28. Mexico Service Quality Management Market Size (Units) and Growth Rate (2019-2024)
Figure 29. Europe Service Quality Management Market Size and Growth Rate (2019-2024) & (M USD)
Figure 30. Europe Service Quality Management Market Size Market Share by Country in 2023
Figure 31. Germany Service Quality Management Market Size and Growth Rate (2019-2024) & (M USD)
Figure 32. France Service Quality Management Market Size and Growth Rate (2019-2024) & (M USD)
Figure 33. U.K. Service Quality Management Market Size and Growth Rate (2019-2024) & (M USD)
Figure 34. Italy Service Quality Management Market Size and Growth Rate (2019-2024) & (M USD)
Figure 35. Russia Service Quality Management Market Size and Growth Rate (2019-2024) & (M USD)
Figure 36. Asia Pacific Service Quality Management Market Size and Growth Rate (M USD)
Figure 37. Asia Pacific Service Quality Management Market Size Market Share by Region in 2023
Figure 38. China Service Quality Management Market Size and Growth Rate (2019-2024) & (M USD)
Figure 39. Japan Service Quality Management Market Size and Growth Rate (2019-2024) & (M USD)
Figure 40. South Korea Service Quality Management Market Size and Growth Rate (2019-2024) & (M USD)
Figure 41. India Service Quality Management Market Size and Growth Rate (2019-2024) & (M USD)
Figure 42. Southeast Asia Service Quality Management Market Size and Growth Rate (2019-2024) & (M USD)
Figure 43. South America Service Quality Management Market Size and Growth Rate (M USD)
Figure 44. South America Service Quality Management Market Size Market Share by Country in 2023
Figure 45. Brazil Service Quality Management Market Size and Growth Rate (2019-2024) & (M USD)
Figure 46. Argentina Service Quality Management Market Size and Growth Rate (2019-2024) & (M USD)
Figure 47. Columbia Service Quality Management Market Size and Growth Rate (2019-2024) & (M USD)
Figure 48. Middle East and Africa Service Quality Management Market Size and Growth Rate (M USD)
Figure 49. Middle East and Africa Service Quality Management Market Size Market Share by Region in 2023
Figure 50. Saudi Arabia Service Quality Management Market Size and Growth Rate (2019-2024) & (M USD)
Figure 51. UAE Service Quality Management Market Size and Growth Rate (2019-2024) & (M USD)
Figure 52. Egypt Service Quality Management Market Size and Growth Rate (2019-2024) & (M USD)
Figure 53. Nigeria Service Quality Management Market Size and Growth Rate (2019-2024) & (M USD)
Figure 54. South Africa Service Quality Management Market Size and Growth Rate (2019-2024) & (M USD)
Figure 55. Global Service Quality Management Market Size Forecast by Value (2019-2030) & (M USD)
Figure 56. Global Service Quality Management Market Share Forecast by Type (2025-2030)
Figure 57. Global Service Quality Management Market Share Forecast by Application (2025-2030)


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