Quality Management Report - Chevrolet Company

July 2022 | 11 pages | ID: Q0B416408616EN
Sadia Saeed

Abstracts

The company Chevrolet is established in 1932, Kuwait’s exclusive auto dealer Yusuf A. Alghanim & sons are leading this brand Chevrolet. This company is founded as one of the most recognized company in the state. They are giving their best output in providing services and customer satisfaction. The company has committed to provide offers full of excellence to fulfill the automotive requirement demanded by their customer. Their services include the sale of new and used cars, fleet and governmental sales, providing services to have vehicles on rent. The company is famous for providing the maintenance services and is recognized as the world’s largest and advanced service center. They are also playing a role for the distribution of the spare parts. (continued...) wordcount of report: 2000words

Contents

Company Profile
Global Competitiveness
Quality Management, Ethics, and Cooperate social responsibility
Quality culture, changing heart, minds and attitude:
Strategic Management; Ensuring Planning and Execution for Competitive Advantage
Partnering and Strategic Alliances
Customer Satisfaction, Retention and Loyalty
Employee empowerment
Leadership and change
Team building and team work
Effective Communication
Education and training
Overcoming Politics, Negativity, and Conflict in the workplace
Overview of Total Quality Tools
Problem Solving and Decision Making
Quality Function Development
Benchmarking
Just in Time/ Lean Manufacturing
Implementing the Total Quality Approach to Quality Management in Achieving Organizational Excellence
References