Quality Management at Kuwait Airways

August 2022 | 8 pages | ID: QB918F5DED20EN
Sadia Saeed

Abstracts

Kuwait Airways is Kuwait’s national carrier with its headquarters located at the International Airport of Kuwait, which is at the South of Kuwait City on a distance of 15.5 km. The airline operates across various continents including North America, South East Asia, Europe, Indian Subcontinent and the Middle East. It is a well renowned airline. The carrier was founded by a team of businesspersons from Kuwait in the year 1953 (Kassem and Habib, 1989). As of February of 2017, the company is now owned by the Kuwaiti government. The CEO and chairperson of the company is Rasha Al-Roumi, appointed in February of 2017.(wordcount of report: 1800 words)

Contents

Company Profile
Global competitiveness
Quality management, ethics and corporate social responsibility
Quality culture: changing hearts, minds and attitudes
Strategic management: Ensuring planning and execution for competitive advantage
Partnering and Strategic Alliances
Customer Satisfaction, Retention and Loyalty
Employee Empowerment
Leadership and change
Team building and team work
Effective communication
Education and Training
Overcoming politics, negativity and conflict in workplace
Overview of total quality tools
Problem Solving and Decision Making
Just in time/Lean manufacturing
Implementing the total quality approach to quality management in achieving organizational excellence
References