Learning Services Outsourcing: Market Research Report

July 2010 | 130 pages | ID: L201DA14746EN
Global Industry Analysts, Inc

Abstracts

This report analyzes the Global market for Learning Services Outsourcing in US$ Million (Revenues).

Annual estimates and forecasts are provided for the period 2006 through 2015.

The report profiles 34 companies including many key and niche players such as Accenture Plc, ACS Learning Services, Computer Generated Solutions, Inc., Convergys Corporation, Development Dimensions International, Inc., Element K Corporation, General Physics Corporation, Genpact Ltd., GeoLearning, Inc., IBM Corporation, Intrepid Learning Solutions, KnowledgePool Group Limited, Logica plc, NIIT Ltd., Raytheon Professional Services, LLC, RWD Technologies, Inc.

Market data and analytics are derived from primary and secondary research.

Company profiles are mostly extracted from URL research and reported select online sources.

Contents

I.INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

Study Reliability and Reporting Limitations
Disclaimers
Data Interpretation & Reporting Level
Quantitative Techniques & Analytics
Product Definitions and Scope of Study

II. EXECUTIVE SUMMARY

1.INDUSTRY OVERVIEW

Learning Services Outsourcing: Fulfilling Business Requirements
Commonly Outsourced Learning Activities
Factors Driving Organizations to Outsource Learning Activities
Key Issues & Challenges Facing LSO Market
Factors Preventing Companies from Outsourcing Learning Activities
Major Issues Faced by Organizations with Respect to Learning
Recession and HRO Industry

2.MARKET DYNAMICS

Recession: Mixed Opportunities for Outsourcing Industry
Asia – Favored Destination for Outsourcing Services
Making the Right Choices
Innovation – Need of the Hour
Coordination Between Outsourcer & Client
HRO Providers Focus on Mid-Sized Companies
Slowdown in Recruitment Process Outsourcing
Learning BPOs Make Rapid Strides

Table 1. Global Learning Business Process Outsourcing Market (2008): Percentage Share Breakdown of Revenues of Top 20 Companies by Segment (includes corresponding Graph/Chart)

Organizations Focus on Selective Learning Outsourcing

Table 2. Global Learning Services Outsourcing Market (2009): Percentage Share Breakdown of Companies Seeking Outsourcing Services (includes corresponding Graph/Chart)

LSO Growth to Mirror HR Outsourcing
LSO Opportunities in Multinational Companies
Outsourcing Needs Emerge for New Learning Activities
Learning Outsourcing Decision Making: Shift from CLO to HR Executives
Asia-Pacific – A Growing Market for Outsourcing
India
Recession Woes Dampen Spirits of Indian BPO Industry
Indian E-Learning Providers Offer Cost-Effective Services

3.SERVICE OVERVIEW

Learning Services Outsourcing – Definition
Purpose of Learning Outsourcing Services
Steps Involved in Learning End-to-End Process
Factors Contributing to Successful Outsourcing
Essential Requirements for Learning Service Providers
Transition Plan in Learning Outsourcing Arrangement
Training Outsourcing Process
Determining Activities for Outsourcing
Identifying Potential Outsourcing Partners
Examining Capabilities
Contracting Phase
Transitioning Process
Governance & Relationship Management
Repatriation
E-Learning
E-Learning in Different Industries

4.STRATEGIC CORPORATE DEVELOPMENTS

General Physics Acquires PerformTech
KnowledgePool Collaborates with Edvantage Group
General Physics Acquires Option Six
General Physics Inks Deal with Global Software Company
TriNet Group Acquires Gevity
Allen Communication Partners with Farmers Insurance Company
Tata Motors Signs Agreement with Adayana for Developing Training Curriculum
NIIT Introduces Managed Training Services
eBizITPA to Utilize GeoLearning’s GeoExpress LMS
Upside Learning Unveils UpsideLMS Version 4.0
Webmedx Takes Over Medical Transcription Education Center
Accenture Commences Operations of New Delivery Center in India
SAIC Acquires SM Consulting
Expertus to Launch SmartSolutions™
Holiday Builders Deploys GeoLearning’s GeoExpress LMS (US)
MicroTek Launches Instructor Services
Indecomm Acquires Brainvisa Technologies
Intrepid and OutStart Enter into Partnership
Intrepid Enters into Technology Partnership with SumTotal (US)
Intrepid Learning Solutions Introduces ELPA
Convergys and Circuit City Extend Contract
Kubera Cross-Border Fund Purchases Stake in Adayana

5.FOCUS ON SELECT PLAYERS

Accenture Plc (Ireland)
ACS Learning Services (US)
Computer Generated Solutions, Inc. (US)
Convergys Corporation (US)
Development Dimensions International, Inc. (US)
Element K Corporation (US)
General Physics Corporation (US)
Genpact Ltd. (Bermuda)
GeoLearning, Inc. (US)
IBM Corporation (US)
Intrepid Learning Solutions (US)
KnowledgePool Group Limited (UK)
Logica plc (UK)
NIIT Ltd. (India)
Raytheon Professional Services, LLC (US)
RWD Technologies, Inc. (US)

6.GLOBAL MARKET PERSPECTIVE

Table 3. World Recent Past, Current & Future Analysis for Learning Services Outsourcing by Geographic Region – US, and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2006 through 2015 (includes corresponding Graph/Chart)

Table 4. World 10-Year Perspective for Learning Services Outsourcing by Geographic Region – Percentage Breakdown of Annual Revenues for US, and Rest of World Markets for Years 2006, 2009 & 2015

III. COMPETITIVE LANDSCAPE

Total Companies Profiled: 34 (including Divisions/Subsidiaries - 35)
Region/CountryPlayers
The United States
Canada
Europe
The United Kingdom
Rest of Europe
Asia-Pacific (Excluding Japan)
Caribbean