- The report contains detailed information about Contax Participacoes Sa that gives an unrivalled in-depth knowledge about internal business-environment of the company: data about the owners, senior executives, locations, subsidiaries, markets, products, and company history.
- Another part of the report is a SWOT-analysis carried out for Contax Participacoes Sa. It involves specifying the objective of the company's business and identifies the different factors that are favorable and unfavorable to achieving that objective. SWOT-analysis helps to understand company’s strengths, weaknesses, opportunities, and possible threats against it.
- The Contax Participacoes Sa financial analysis covers the income statement and ratio trend-charts with balance sheets and cash flows presented on an annual and quarterly basis. The report outlines the main financial ratios pertaining to profitability, margin analysis, asset turnover, credit ratios, and company’s long-term solvency. This sort of company's information will assist and strengthen your company’s decision-making processes.
- In the part that describes Contax Participacoes Sa competitors and the industry in whole, the information about company's financial ratios is compared to those of its competitors and to the industry. The unique analysis of the market and company’s competitors along with detailed information about the internal and external factors affecting the relevant industry will help to manage your business environment. Your company’s business and sales activities will be boosted by gaining an insight into your competitors’ businesses.
- Also the report provides relevant news, an analysis of PR-activity, and stock price movements. The latter are correlated with pertinent news and press releases, and annual and quarterly forecasts are given by a variety of experts and market research firms. Such information creates your awareness about principal trends of Contax Participacoes Sa business.
About Contax Participacoes Sa
Contax Participacoes S.A. engages in the design, implementation, and operation of contact centers in Brazil. The company offers various channels of communications to interact with customers, including voice, Internet, e-mail, mail, and fax services.
As of December 31, 2009, the company operated 34,820 workstations, located throughout 30 contact centers in Brazil. The company offers various integrated customer-interactive products and services covering various stages of the customer lifecycle through multiple communications channels.
Customer Service: The companys customer service solutions focus on providing customer service and on understanding the reasons why customers initiate contacts, which are followed by specific recommendations for improving services offered by its clients. It also develops cross-selling and up-selling strategies associated with customer service efforts and identifies opportunities for automation. The companys customer service solutions are segmented into interactive voice response (IVR), personal services (B2C and B2B), technical support, field support, and back-office.
Telemarketing: The companys telemarketing service is focused on providing solutions for new customers (whether through active, receptive or blended approaches) and improving returns from the existing portfolio of customers, always focusing on the specific characteristics of each customer and its clients target market.
Debt Collection: The company designs debt collection strategies together with its clients. It participates from the early stages of developing its clients debt collection strategy through the actual execution of the strategy, using database filters, predictive dialers, and other automated contact tools, such as voice mail and text messages sent to wireless handheld devices.
Technical Support: The company provides technical product support for its clients customers. It handles troubleshooting calls of consumer products, responds to software and hardware problems, provides support for ISPs dial-up and broadband customers, and manages corporate IT help desks.
Customer Retention: The company provides its clients with customer retention services, whether by persuading their end-customers not to cancel a service or by observing customer behavior and taking preventive measures to avoid cancellation requests.
The company also offers other services, such as dispatch, back-office support and surveys. Its indirect subsidiary, Todo BPO e Soluções em Tecnologia S.A. (Todo), provides technology services, with an initial focus on the contact center segment. Through Todo, the company intends to supplement its range of services to expand its information technology services outsourcing activities.
Markets and Clients
The companys clients include various companies in the telecommunications, financial services, utilities, and Internet sectors in Brazil. Its two main clients are Telemar Norte Leste S.A. (Tmar) and its subsidiary, TNL PCS S.A., both of which are indirectly under common control with the company and are jointly referred to as Oi. It also has another major customer, which includes Orbitall Serviços e Processamento de Informações Comerciais Ltda.
Telecommunications: The company provides a range of contact center services to Oi. Ois operations include fixed-line terminals, long-distance services, mobile services, as well as broadband and corporate voice and data services. In addition to traditional customer related services, it delivers customer retention and debt collection services for Ois retail and corporate customers
Financial Services: The company provides a range of services to the credit card, retail bank, and insurance segments, as well as to consumer credit companies.
Utilities: The company provides services to power distribution companies in the southeast and northeast regions of Brazil.
Internet: The company has developed specific services for Internet service providers (ISPs) by servicing iG. It provides customer acquisition, retention and technical support services to the various broadband Internet access providers.
Other sectors include pay TV, travel, and transportation. The company conducts all of its business in Brazil and all of it in Portuguese.
The companys major competitors in Brazil include Atento, Tivit, Dedic, CSU, and Teleperformance.
Contax Participacoes S.A. was founded in 2000.
The above Company Fundamental Report is a half-ready report and contents are subject to change.
It means that we have all necessary data in our database to prepare the report but need 2-3 days to complete it. During this time we are also updating the report with respect to the current moment. So, you can get all the most recent data available for the same price. Please note that preparation of additional types of analyses requires extra time.
1. CONTAX PARTICIPACOES SA COMPANY PROFILE
1.1. Key facts
1.2. Financial Performance
1.3. Key Executives
1.4. Ownership and Major Holders
1.5. Company History
2. CONTAX PARTICIPACOES SA BUSINESS OVERVIEW
2.1. Business Description
2.2. Major Products and Services
2.3. Markets and Sales Activities
2.4. Locations, Subsidiaries, Operating Units
3. CONTAX PARTICIPACOES SA SWOT ANALYSIS
4. CONTAX PARTICIPACOES SA FINANCIAL ANALYSIS
4.1. Financial Statements
4.1.1. Income Statement
4.1.2. Balance Sheet
4.1.3. Cash Flow
4.2. Financial Ratios
4.2.2. Margin Analysis
4.2.3. Asset Turnover
4.2.4. Credit Ratios
4.2.5. Long-Term Solvency
4.2.6. Growth Over Prior Year
4.2.7. Financial Ratios Charts
4.3. Stock Market Snapshot
5. CONTAX PARTICIPACOES SA COMPETITORS AND INDUSTRY ANALYSIS
5.1. Contax Participacoes Sa Direct Competitors
5.2. Comparison of Contax Participacoes Sa and Direct Competitors Financial Ratios
5.3. Comparison of Contax Participacoes Sa and Direct Competitors Stock Charts
5.4. Contax Participacoes Sa Industry Analysis
5.4.1. Commercial Services and Supplies Industry Snapshot
5.4.2. Contax Participacoes Sa Industry Position Analysis
6. CONTAX PARTICIPACOES SA NEWS & EVENTS
6.1. News & PR Activity Analysis
6.2. IR Corporate News
6.3. Marketing News
6.4. Corporate Events
7. CONTAX PARTICIPACOES SA EXPERTS REVIEW1
7.1. Experts Opinion
7.2. Experts Estimates
8. CONTAX PARTICIPACOES SA ENHANCED SWOT ANALYSIS2
9. BRAZIL PESTEL ANALYSIS2
9.1. Political Factors
9.2. Economic Factors
9.3. Social Factors
9.4. Technological Factors
9.5. Environmental Factors
9.6. Legal Factors
10. CONTAX PARTICIPACOES SA IFE, EFE, IE MATRICES2
10.1. Internal Factor Evaluation Matrix
10.2. External Factor Evaluation Matrix
10.3. Internal External Matrix
11. CONTAX PARTICIPACOES SA PORTER FIVE FORCES ANALYSIS2
12. CONTAX PARTICIPACOES SA VRIO ANALYSIS2
APPENDIX: RATIO DEFINITIONS
LIST OF TABLES
Contax Participacoes Sa Key Facts
Income Statement Key Figures
Balance Sheet Key Figures
Cash Flow Statement Key Figures
Financial Performance Abbreviation Guide
Contax Participacoes Sa Key Executives
Key Executives Biographies1
Key Executives Compensations1
Contax Participacoes Sa Major Shareholders
Contax Participacoes Sa History
Contax Participacoes Sa Products
Revenues by Segment
Revenues by Region
Contax Participacoes Sa Offices and Representations
Contax Participacoes Sa SWOT Analysis
Yearly Income Statement Including Trends
Income Statement Latest 4 Quarters Including Trends
Yearly Balance Sheet Including Trends
Balance Sheet Latest 4 Quarters Including Trends
Yearly Cash Flow Including Trends
Cash Flow Latest 4 Quarters Including Trends
Contax Participacoes Sa Profitability Ratios
Margin Analysis Ratios
Asset Turnover Ratios
Long-Term Solvency Ratios
Financial Ratios Growth Over Prior Year
Contax Participacoes Sa Capital Market Snapshot
Contax Participacoes Sa Direct Competitors Key Facts
Direct Competitors Profitability Ratios
Direct Competitors Margin Analysis Ratios
Direct Competitors Asset Turnover Ratios
Direct Competitors Credit Ratios
Direct Competitors Long-Term Solvency Ratios
Commercial Services and Supplies Industry Statistics
Contax Participacoes Sa Industry Position
Company vs. Industry Income Statement Analysis
Company vs. Industry Balance Sheet Analysis
Company vs. Industry Cash Flow Analysis
Company vs. Industry Ratios Comparison
Contax Participacoes Sa Consensus Recommendations1
Analyst Recommendation Summary1
Price Target Summary1
Experts Recommendation Trends1
Revenue Estimates Analysis1
Earnings Estimates Analysis1
Revenue Estimates Trend1
Earnings Estimates Trend1
LIST OF FIGURES
Contax Participacoes Sa Annual Revenues in Comparison with Cost of Goods Sold and Gross Profit
Profit Margin Chart
Operating Margin Chart
Return on Equity (ROE) Chart
Return on Assets (ROA) Chart
Debt to Equity Chart
Current Ratio Chart
Contax Participacoes Sa 1-year Stock Charts
Contax Participacoes Sa 5-year Stock Charts
Contax Participacoes Sa vs. Main Indexes 1-year Stock Chart
Contax Participacoes Sa vs. Direct Competitors 1-year Stock Charts
Contax Participacoes Sa Article Density Chart
1 – Data availability depends on company’s security policy.
2 – These sections are available only when you purchase a report with appropriate additional types of analyses.
The complete financial data is available for publicly traded companies.
SWOT, which stands for Strengths, Weaknesses, Opportunities and Threats, is an analytical framework that identifies the internal and external factors that are favorable and unfavorable for a company.
Enhanced SWOT Analysis
Enhanced SWOT is a 3×3 grid that arranges strengths, weaknesses, opportunities and threats into one scheme:
- How to use the strengths to take advantage of the opportunities?
- How to use the strengths to reduce likelihood and impact of the threats?
- How to overcome the weaknesses that obstruct taking advantage of the opportunities?
- How to overcome the weaknesses that can make the threats a reality?
Upon answering these questions a company can develop a project plan to improve its business performance.
PESTEL (also termed as PESTLE) is an ideal tool to strategically analyze what influence different outside factors – political, economic, sociocultural, technological, environmental and legal – exert on a business to later chart its long term targets.
Being part of the external analysis when carrying out a strategic assessment or performing a market study, PESTEL gives an overview of diverse macro-environmental factors that any company should thoughtfully consider. By perceiving these outside environments, businesses can maximally benefit from the opportunities while minimizing the threats to the organization.
Key Factors Examined by PESTEL Analysis:
- Political – What opportunities and pressures are brought by political bodies and what is the degree of public regulations’ impact on the business?
- Economic – What economic policies, trends and structures are expected to affect the organization, what is this influence’s degree?
- Sociological – What cultural and societal aspects will work upon the demand for the business’s products and operations?
- Technological – What impact do the technological aspects, innovations, incentives and barriers have on the organization?
- Environmental – What environmental and ecological facets, both locally and farther afield, are likely to predetermine the business?
- Legal – What laws and legislation will exert influence on the style the business is carried out?
IFE, EFE, IE Matrices
The Internal Factor Evaluation matrix (IFE matrix) is a strategic management tool helping audit or evaluate major weaknesses and strengths in a business’s functional areas. In addition, IFE matrix serves as a basis for identifying and assessing relationships amongst those areas. The IFE matrix is utilised in strategy formulation.
The External Factor Evaluation matrix (EFE matrix) is a tool of strategic management that is typically utilised to assess current market conditions. It is an ideal instrument for visualising and prioritising the threats and opportunities a firm is facing.
The essential difference between the above mentioned matrices lies in the type of factors incorporated in the model; whilst the latter is engaged in internal factors, the former deals exceptionally with external factors – those exposed to social, political, economic, legal, etc. external forces.
Being a continuation of the EFE matrix and IFE matrix models, the Internal External matrix (IE matrix) rests upon an investigation of external and internal business factors integrated into one suggestive model.
Porter Five Forces Analysis
The Porter’s five forces analysis studies the industry of operation and helps the company find new sources of competitive advantage. The analysis surveys an industry through five major questions:
- What composes a threat of substitute products and services?
- Is there a threat of new competitors entering the market?
- What is the intensity of competitive rivalry?
- How big is the bargaining power of buyers?
- How significant is the bargaining power of suppliers?
VRIO stands for Value, Rarity, Imitability, Organization. This analysis helps to evaluate all company’s resources and capabilities and bring them together into one aggregate table that includes:
- Tangible resources
- Intangible resources
- Innovation and Creativity
- Organizational capabilities
The result of the analysis gives a clear picture of company’s competitive and economic implications, answering the questions if the resources mentioned above are:
- Costly to imitate?
- Organized properly?