2009 Top Finance Accounting Outsourcing Providers, Black Book Survey 2009 Results

Date: July 22, 2009
Pages: 39
Price:
US$ 2,500.00
Publisher: The Black Book of Outsourcing
Report type: Strategic Report
Delivery: E-mail Delivery (PDF)
ID: 261761D41CDEN
Leaflet:

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2009 Top Finance Accounting Outsourcing Providers, Black Book Survey 2009 Results
In 2009, the Black Book FAO Industry user survey investigates over 350 contracts held by 1400+ of the top businesses, organizations and conglomerate corporations globally.

18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.

Key findings

►► Key finding: MOST IMPORTANT CUSTOMER SATISFACTION KPIs

Client Relationship & Cultural Fit and Trust are the most important attributes influencing FAO client satisfaction with their 2009 outsourcing providers.

►► Key finding: VENDOR DISSATISFACTION IS UNCOMMON IN THE FINANCIAL & ACCOUNTING OUTSOURCING INDUSTRY AMONG TOP RANKED SUPPLIERS
Strong dissatisfaction is uncommon in Enterprise FAO sector, occurring in less than 5.4% of US client types, 3.8% of UK Firms, 7.0% of EMEA customers, and 11.3% of International corporations report a dissatisfaction rate above the midpoint.

►► KEY FINDING : COMPREHENSIVE SERVICES VENDOR ARRANGEMENTS FROM A COMPREHENSIVE/END-TO-END FAO VENDOR PRODUCES THE HIGHEST SATISFACTION RATES
INTRODUCTION

SUMMARY

PREDICTED HIGH GROWTH FAO VERTICALS METHODOLOGY

STOP LIGHT SCORING KEY

OVERVIEW OF KPI LEADERS

RAW SCORES AND MEANS

INDIVIDUAL KEY PERFORMANCE INDICATOR DETAIL

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