2009 Top Accounts Payable Outsourcing Vendors, Black Book Survey 2009 Results

Date: August 22, 2009
Pages: 41
Price:
US$ 2,500.00
Publisher: The Black Book of Outsourcing
Report type: Strategic Report
Delivery: E-mail Delivery (PDF)
ID: 28C29D4B580EN
Leaflet:

Download PDF Leaflet

2009 Top Accounts Payable Outsourcing Vendors, Black Book Survey 2009 Results
In 2009, the Black Book APO Industry user survey investigates over 500 contracts held by 1500 of the top spending organizations and conglomerate corporations globally.

18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.

Key findings

Key finding: Most Important Customer Satisfaction KPIs

Client Relationship & Cultural Fit and Trust are the most important attributes influencing APO client satisfaction with their 2009 outsourcing providers.

Key finding: Vendor Dissatisfaction is uncommon in the AP Process Outsourcing Industry among Top Ranked Suppliers

Strong dissatisfaction is uncommon in the Finance & Accounting sector of Accounts Payable, occurring in less than 7.5% of US client types, 10.3% of UK clients and 10.8% of International customers. US and Global corporations collectively experience only a 6.8% dissatisfaction rate.

Key finding: Comprehensive Services Vendor Arrangements from a Comprehensive/End-To-End APO Vendor produces the Highest Satisfaction Rates
INTRODUCTION

SUMMARY

METHODOLOGY

PREDICTED HIGH GROWTH KPO VERTICALS

TOP 20 KPO VENDORS

STOP LIGHT SCORING KEY

OVERVIEW OF KPI LEADERS

INDIVIDUAL KEY PERFORMANCE INDICATOR DETAIL

Skip to top


Ask Your Question

2009 Top Accounts Payable Outsourcing Vendors, Black Book Survey 2009 Results
Company name*:
Contact person*:
Phone/fax*:
Email*:
Request invoice
Your enquiry:
Please click on a Check Box below to confirm you are not a robot: