BPO Services in Europe - Market Summary, Competitive Analysis and Forecast to 2025
BPO Services in Europe - Market Summary, Competitive Analysis and Forecast to 2025
SUMMARY
BPO Services in Europe industry profile provides top-line qualitative and quantitative summary information including: market size (value and volume 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
KEY HIGHLIGHTS
SUMMARY
BPO Services in Europe industry profile provides top-line qualitative and quantitative summary information including: market size (value and volume 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
KEY HIGHLIGHTS
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The European BPO services market had total revenue of $78.8bn in 2020, representing a compound annual growth rate (CAGR) of 3.9% between 2016 and 2020.
- The HR Outsourcing segment was the market's most lucrative in 2020, with total revenue of $23.6bn, equivalent to 30% of the market's overall value.
- The pandemic impacted business confidence, leading firms unwilling to add to their costs (through BPO services) at a time when revenues are uncertain.
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Europe
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Europe
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the Europe bpo services market with five year forecasts by both value and volume
- What was the size of the Europe bpo services market by value in 2020?
- What will be the size of the Europe bpo services market in 2025?
- What factors are affecting the strength of competition in the Europe bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up Europe's bpo services market?
1 EXECUTIVE SUMMARY
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape
2 MARKET OVERVIEW
2.1. Market definition
2.2. Market analysis
3 MARKET DATA
3.1. Market value
4 MARKET SEGMENTATION
4.1. Category segmentation
4.2. Geography segmentation
5 MARKET OUTLOOK
5.1. Market value forecast
6 FIVE FORCES ANALYSIS
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 COMPETITIVE LANDSCAPE
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?
8 COMPANY PROFILES
8.1. Accenture plc
8.2. Capgemini SE
8.3. ISS AS
8.4. Bertelsmann SE & Co. KGaA
9 MACROECONOMIC INDICATORS
9.1. Country data
10 APPENDIX
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape
2 MARKET OVERVIEW
2.1. Market definition
2.2. Market analysis
3 MARKET DATA
3.1. Market value
4 MARKET SEGMENTATION
4.1. Category segmentation
4.2. Geography segmentation
5 MARKET OUTLOOK
5.1. Market value forecast
6 FIVE FORCES ANALYSIS
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 COMPETITIVE LANDSCAPE
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?
8 COMPANY PROFILES
8.1. Accenture plc
8.2. Capgemini SE
8.3. ISS AS
8.4. Bertelsmann SE & Co. KGaA
9 MACROECONOMIC INDICATORS
9.1. Country data
10 APPENDIX
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
LIST OF TABLES
Table 1: Europe bpo services market value: $ billion, 2016-20
Table 2: Europe bpo services market category segmentation: $ billion, 2020
Table 3: Europe bpo services market geography segmentation: $ billion, 2020
Table 4: Europe bpo services market value forecast: $ billion, 2020-25
Table 5: Accenture plc: key facts
Table 6: Accenture plc: Annual Financial Ratios
Table 7: Accenture plc: Key Employees
Table 8: Accenture plc: Key Employees Continued
Table 9: Accenture plc: Key Employees Continued
Table 10: Capgemini SE: key facts
Table 11: Capgemini SE: Annual Financial Ratios
Table 12: Capgemini SE: Key Employees
Table 13: Capgemini SE: Key Employees Continued
Table 14: ISS AS: key facts
Table 15: ISS AS: Annual Financial Ratios
Table 16: ISS AS: Key Employees
Table 17: Bertelsmann SE & Co. KGaA: key facts
Table 18: Bertelsmann SE & Co. KGaA: Key Employees
Table 19: Europe size of population (million), 2016-20
Table 20: Europe gdp (constant 2005 prices, $ billion), 2016-20
Table 21: Europe gdp (current prices, $ billion), 2016-20
Table 22: Europe inflation, 2016-20
Table 23: Europe consumer price index (absolute), 2016-20
Table 24: Europe exchange rate, 2016-20
Table 1: Europe bpo services market value: $ billion, 2016-20
Table 2: Europe bpo services market category segmentation: $ billion, 2020
Table 3: Europe bpo services market geography segmentation: $ billion, 2020
Table 4: Europe bpo services market value forecast: $ billion, 2020-25
Table 5: Accenture plc: key facts
Table 6: Accenture plc: Annual Financial Ratios
Table 7: Accenture plc: Key Employees
Table 8: Accenture plc: Key Employees Continued
Table 9: Accenture plc: Key Employees Continued
Table 10: Capgemini SE: key facts
Table 11: Capgemini SE: Annual Financial Ratios
Table 12: Capgemini SE: Key Employees
Table 13: Capgemini SE: Key Employees Continued
Table 14: ISS AS: key facts
Table 15: ISS AS: Annual Financial Ratios
Table 16: ISS AS: Key Employees
Table 17: Bertelsmann SE & Co. KGaA: key facts
Table 18: Bertelsmann SE & Co. KGaA: Key Employees
Table 19: Europe size of population (million), 2016-20
Table 20: Europe gdp (constant 2005 prices, $ billion), 2016-20
Table 21: Europe gdp (current prices, $ billion), 2016-20
Table 22: Europe inflation, 2016-20
Table 23: Europe consumer price index (absolute), 2016-20
Table 24: Europe exchange rate, 2016-20
LIST OF FIGURES
Figure 1: Europe bpo services market value: $ billion, 2016-20
Figure 2: Europe bpo services market category segmentation: % share, by value, 2020
Figure 3: Europe bpo services market geography segmentation: % share, by value, 2020
Figure 4: Europe bpo services market value forecast: $ billion, 2020-25
Figure 5: Forces driving competition in the bpo services market in Europe, 2020
Figure 6: Drivers of buyer power in the bpo services market in Europe, 2020
Figure 7: Drivers of supplier power in the bpo services market in Europe, 2020
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Europe, 2020
Figure 9: Factors influencing the threat of substitutes in the bpo services market in Europe, 2020
Figure 10: Drivers of degree of rivalry in the bpo services market in Europe, 2020
Figure 1: Europe bpo services market value: $ billion, 2016-20
Figure 2: Europe bpo services market category segmentation: % share, by value, 2020
Figure 3: Europe bpo services market geography segmentation: % share, by value, 2020
Figure 4: Europe bpo services market value forecast: $ billion, 2020-25
Figure 5: Forces driving competition in the bpo services market in Europe, 2020
Figure 6: Drivers of buyer power in the bpo services market in Europe, 2020
Figure 7: Drivers of supplier power in the bpo services market in Europe, 2020
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Europe, 2020
Figure 9: Factors influencing the threat of substitutes in the bpo services market in Europe, 2020
Figure 10: Drivers of degree of rivalry in the bpo services market in Europe, 2020