Customer Preferences in Latin America Mining Sector Investigated in In-demand Timetric Report Published at

03 Sep 2015 • by Natalie Aster

LONDON – During the process of selecting an equipment supplier, ‘product quality and/or reliability’ and the ‘availability of replacement parts’ are rated of primary importance by respondents; 50% and 42% of respondents, show needs for improvement in those 2 areas.

All in all, the leading suppliers like Caterpillar, Atlas Copco and Komatsu show good performance in terms of customer satisfaction, with Caterpillar dominating each of the 16 factors reviewed.

The 3 major areas for improvement pinpointed by the respondents were ‘product quality and reliability’, ‘ability to support cost reduction/minimization’, and ‘availability of replacement parts’.

Maxxis, Caterpillar, Hitachi, Atlas Copco, Liebherr, Volvo, Metso, Weg, P&H, Cummins, Bridgestone, Goodyear, Dunlop, Vulcan, Datamine, MineSight, Surpac, Flygt, Grindex, among others, are the leading companies operating in the industry.

In-demand market research report “Winning and Retaining Business in the Latin American Mining Equipment Sector, 2015” worked out by Timetric provides an all-round investigation of customer preferences in Latin America’s mining sector, with a focus on the factors that impact buying decisions and the performance of the leading equipment suppliers. The analysis is based on the extensive study of more than 100 senior managers operating at Latin American mines, responsible for purchasing equipment for mine and plant operations, alongside consumables. The research report explores customers’ priorities when purchasing mining equipment, with ratings of the significance of 18 individual factors, and the satisfaction ratings on 16 factors, for customers when choosing mining equipment, comprising cost factors, as well as product and supplier attributes. It provides a detailed discussion of the ratings of the current suppliers across the same factors, pinpointing top-performing suppliers and also how well suppliers performed as against the importance of each factor. An insightful analysis of the dominant suppliers is available as well, including their overall performance ratings, and ratings for each factor with regard to its importance.

Report Details:

Winning and Retaining Business in the Latin American Mining Equipment Sector, 2015
Published: August, 2015
Pages: 65 
Price: US$ 4,950.00

More comprehensive studies by the publisher are at hand at Timetric page.


The Market Publishers, Ltd.
Natalie Aster
Tel: +44 208 144 6009
Fax: +44 207 900 3970