Enterprise Social Networking (ESN): Market Research Report

January 2015 | 223 pages | ID: E1262F0CC66EN
Global Industry Analysts, Inc

Abstracts

This report analyzes the worldwide markets for Enterprise Social Networking (ESN) in US$ Million. The Global market is further analyzed by the following Segments: Communities, Social Networking, Collaborative Platforms, and Others. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Middle East & Africa, and Latin America. Annual estimates and forecasts are provided for the period 2013 through 2020. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs. The report profiles 79 companies including many key and niche players such as -

• Atos SE
• BroadVision Inc.
• Cisco Systems, Inc.
• Convo
• Facebook, Inc.

Contents

I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

Study Reliability and Reporting Limitations
Disclaimers
Data Interpretation & Reporting Level
Quantitative Techniques & Analytics
Product Definitions and Scope of Study
Communities
Social Networks
Collaborative Platforms
Others

II. EXECUTIVE SUMMARY

1. INDUSTRY OVERVIEW

‘Social Connectedness’ Inclination Drives the ESN Market
Enterprise Social Networking (ESN): Market Outlook
Communication & Collaboration Benefits Create Highly Conducive Environment for ESN Solutions
Competitive Scenario
Full-Suite Collaborative Platform Vendors Dominate the Market

Table 1. Leading Players in the Global Enterprise Social Networking (ESN) Market (2014): Percentage Market Share Breakdown of Revenues for IBM, Jive Software, Microsoft, Salesforce. com, and Others (includes corresponding Graph/Chart)

Key ESN Offering from Different Vendors
Vendors Add Additional Features to Expand Market Presence
ESN Market Sees Growing Penetration of Consumer Social Networking Companies

2. NOTEWORTHY MARKET TRENDS & GROWTH DRIVERS

Established Enterprise Mobility Concept to Extend Huge Opportunities for ESN Solutions
Key Statistical Data:

Table 2. Global Workforce Population (2009 & 2014): Percentage Share Breakdown of Employees by Nature of Work (includes corresponding Graph/Chart)

Table 3. Global Mobile Workforce Population (2009 & 2014): Breakdown of Number of Mobile Employees in Million by Region/Country (includes corresponding Graph/Chart)

Table 4. Global Mobile Workforce Population (2014): Penetration of Mobile Employees by Region/Country (includes corresponding Graph/Chart)

ESN Market Emphasizes ‘Mobile Component’ Amid Thriving Uptake of BYOD Model
Key Factors Encouraging BYOD Trend among Enterprises - Ranked by Importance Attached by Enterprises
Select Mobile Apps Used in BYOD Environments: A Snapshot
Declining Image of E-mail Bodes Well for ENS Market Growth
Cloud Model Gaining Traction in ESN Landscape
Ongoing Changes in Organizational Structure - A Strong Business Case for ESN Model
Large Enterprises & MNCs: The Core Customer Group for ESN
Large Enterprises Prioritize ESN in Customer Service & Support Departments
Supporting Distributed & Decentralized Workforce
Healthcare Establishments Implement ESN to Augment Communication
Not-for-Profit Healthcare Systems Rely on Social Networking to Educate People
Banking Enterprises Prioritize ESN to Widen their Reach
Insurance Companies Put Focus on ESN
Hospitality Enterprises & Hotels Bet On ESN to Improve Guest Relations
Professional Services Firms Aim to Rely on ESN for Knowledge Propagation
Advertisers Seek to Leverage the Proficiency of Social Networks to Maximize Audience Base
Governments Focus on ‘Social’ Vertical to Implement Public Campaigns
Social Media Intelligence & Analytics Functionalities Further Boost Up the Scope of ESN

3. PRODUCT/TECHNOLOGY OVERVIEW

Types of Communication Enabled by ESN
Internal Communication
External Communication
ESN Segments
Communities
Social Networks
Collaborative Platforms
Other Elements
Key Benefits of ESN
Seamless Connectivity
Superior Engagement Levels
Enhancing Agility and Speed
Relationship Discovery
Knowledge Management
Spurs Innovation
Issues with ESNs
Misuse
Lack of Employee Participation
Ethical & Legal Implications

4. PRODUCT INTRODUCTIONS/LAUNCHES

Facebook Launches “Facebook At Work” ESN
Microsoft Upgrades Yammer with Deeper Integration Support for Office Online
Slack Technologies Adds emoji Reactions to Slack Collaboration Tool
Convo Unveils New Version Collaborative Messaging App for iOS and Android
Igloo Software Unveils Knowledge Base Feature on Igloo Support Site
Hootsuite Improves Content Library Platform
Incentive Launches Incentive Winter 2015
Microsoft Updates Yammer Enterprise Collaboration Platform
IBM Launches New Social Software
Consulus Rolls Out CastleUp
VMware Adds New Capabilities to Socialcast
Microsoft Integrates Translation Feature into Yammer
Socialtext Launches Socialtext 6.
Aress Software Rolls Out Sociodesk Enterprise Social Networking Tool
ViewDo Labs Unveils ViewPoint Enterprise
Zyncro Tech Launches its Enterprise Social Network Platform on Interoute CloudStore

5. RECENT INDUSTRY ACTIVITY

Slack Technologies Takes Over Screenhero
Matchfire Takes Over SimplySocial
Social Enterprise UK to Takeover Social Enterprise West Midlands
Sprinklr to Take Over Scup
Cisco Discontinues WebEx Social and Partners Jive Software
NewsGator Renames Itself as Sitrion
IBM Joins Hands with Twitter
Xavient Information Systems to Spin Off its Enterprise Application Division
BroadVision Inks Partnership Agreement with Agile Elephant
Alteryx Inks Global Partnership Agreement with DataSift
ZL Technologies Joins Hands with Hearsay Social
ZL Technologies Teams Up with Socialware
Sprinklr Takes Over Dachis Group
Vocus and Cision Takes Over Visible Technologies
HootSuite Takes Over uberVu
SmartBoys Collaborates with Zyncro
Mindjet Merges with Spigit
NewsGator Takes Over Sitrion
TIBCO Software Partners with Huddle
ViewDo Labs Includes BrightStarr in its Elite Partner Program
Actiance Expands Strategic Partnership with ZL Technologies
Box Expands Partnership with tibbr
BMC Software Takes Over KineticGlue Online Communities

6. FOCUS ON SELECT GLOBAL PLAYERS

Atos SE (France)
BroadVision Inc. (US)
Cisco Systems, Inc. (US)
Convo (US)
Facebook, Inc. (US)
Get Satisfaction (US)
Google, Inc. (US)
Igloo Software (Canada)
International Business Machines Corporation (IBM) (US)
Infor (US)
Jive Software, Inc. (US)
Microsoft Corp. (US)
Moxie Software, Inc. (US)
Mzinga, Inc. (US)
OpenText Corporation (Canada)
Oracle Corporation (US)
Salesforce. com, Inc. (US)
SAP SE (Germany)
Sitrion (US)
Slack Technologies, Inc. (US)
Socialcast (US)
Socialtext, Inc. (US)
Spigit (US)
TIBCO Software Inc. (US)
Twitter, Inc. (US)
Zimbra, Inc. (US)
Zyncro Tech (US)

7. GLOBAL MARKET PERSPECTIVE

Table 5. World Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Middle East & Africa, and Latin America Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

Table 6. World 8-Year Perspective for Enterprise Social Networking (ESN) by Geographic Region - Percentage Breakdown of Dollar Revenues for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Middle East & Africa, and Latin America Markets for Years 2013, 2015, and 2020 (includes corresponding Graph/Chart)

Table 7. World Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) by Segment - Communities, Social Networking, Collaborative Platforms, and Others Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

Table 8. World 8-Year Perspective for Enterprise Social Networking (ESN) by Segment - Percentage Breakdown of Dollar Revenues for Communities, Social Networking, Collaborative Platforms, and Others Markets for Years 2013, 2015, and 2020 (includes corresponding Graph/Chart)

III. MARKET

1. THE UNITED STATES

A. Market Analysis
The United States: Holding the Lion’s Share of the ESN Market
Increased Inclination towards ‘Social Networks’ Encourages ESN Platforms
Enterprise Mobility & BYOD Augur Well for Market Growth
ESN Gaining Traction among US Healthcare Establishments
Product/Service Launches
Strategic Corporate Developments
Select Key Players
B. Market Analytics

Table 9. The US Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for the Years 2013 through 2020 (includes corresponding Graph/Chart)

2. CANADA

A. Market Analysis
ESN Market Sees Robust Opportunities in Canada
Product Launch
Select Key Players
B. Market Analytics

Table 10. Canadian Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

3. JAPAN

Market Analysis

Table 11. Japanese Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

4. EUROPE

A. Market Analysis
Europe Extends Huge Prospects for ESN Solutions
European Banks Emphasize on ESN to Widen their Reach
Hospitality Enterprises Use ESN to Augment Guest-Centric Operations
B. Market Analytics

Table 12. European Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) by Region/Country - France, Germany, Italy, UK, Spain, Russia, and Rest of Europe Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

Table 13. European 8-Year Perspective for Enterprise Social Networking (ESN) by Region/Country - Percentage Breakdown of Dollar Revenues for France, Germany, Italy, UK, Spain, Russia, and Rest of Europe Markets for Years 2013, 2015, and 2020 (includes corresponding Graph/Chart)

4A. FRANCE

A. Market Analysis
Atos SE – A Key French Player
B. Market Analytics

Table 14. French Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

4B. GERMANY

A. Market Analysis
SAP SE – A Major German Player
B. Market Analytics

Table 15. German Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

4C. ITALY

Market Analysis

Table 16. Italian Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

4D. THE UNITED KINGDOM

A. Market Analysis
Cloud-Based ESN Gaining Traction in the UK
Strategic Corporate Developments
B. Market Analytics

Table 17. The UK Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

4E. SPAIN

Market Analysis

Table 18. Spanish Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

4F. RUSSIA

Market Analysis

Table 19. Russian Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

4G. REST OF EUROPE

A. Market Analysis
Corporate Development
B. Market Analytics

Table 20. Rest of Europe Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

5. ASIA-PACIFIC

A. Market Analysis
Low-Penetration Levels in Asia-Pacific Offer Potential Growth Opportunities
Banks Aim to Exploit General Inclination towards ‘Web Chatting’
B. Market Analytics

Table 21. Asia-Pacific Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) by Region/Country - Australia, China, India, South Korea, and Rest of Asia-Pacific Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

Table 22. Asia-Pacific 8-Year Perspective for Enterprise Social Networking (ESN) by Region/ Country - Percentage Breakdown of Dollar Revenues for Australia, China, India, South Korea, and Rest of Asia-Pacific Markets for Years 2013, 2015, and 2020 (includes corresponding Graph/Chart)

5A. AUSTRALIA

Market Analysis

Table 23. Australian Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

5B. CHINA

Market Analysis

Table 24. Chinese Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

5C. INDIA

A. Market Analysis
Corporate Development
B. Market Analytics

Table 25. Indian Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

5D. SOUTH KOREA

Market Analysis

Table 26. South Korean Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

5E. REST OF ASIA-PACIFIC

A. Market Analysis
Product Launch
B. Market Analytics

Table 27. Rest of Asia-Pacific Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

6. THE MIDDLE EAST & AFRICA

Market Analysis

Table 28. The Middle East & Africa Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

7. LATIN AMERICA

Market Analysis

Table 29. Latin American Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) by Region/Country - Brazil, and Rest of Latin America Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

Table 30. Latin American 8-Year Perspective for Enterprise Social Networking (ESN) by Region/ Country - Percentage Breakdown of Dollar Revenues for Brazil, and Rest of Latin America Markets for Years 2013, 2015, and 2020 (includes corresponding Graph/Chart)

7A. BRAZIL

A. Market Analysis
Corporate Development
B. Market analytics

Table 31. Brazilian Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

7B. REST OF LATIN AMERICA

Market Analysis

Table 32. Rest of Latin America Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

IV. COMPETITIVE LANDSCAPE

Total Companies Profiled: 79 (including Divisions/Subsidiaries - 81)
The United States (52)
Canada (7)
Europe (13)
  France (2)
  Germany (2)
  The United Kingdom (5)
  Italy (1)
  Spain (1)
  Rest of Europe (2)
Asia-Pacific (Excluding Japan) (9)