Global Interactive Voice Response (IVR) Market Size, Status and Forecast 2025

June 2018 | 101 pages | ID: GFD73CF2BA9EN
QYResearch

Abstracts

This report studies the global Interactive Voice Response (IVR) market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Interactive Voice Response (IVR) market by companies, region, type and end-use industry.
In 2017, the global Interactive Voice Response (IVR) market size was million US$ and it is expected to reach million US$ by the end of 2025, with a CAGR of during 2018-2025.

This report focuses on the global top players, covered

• inContact Inc.
• Nuance Communications, Inc.
• Genesys Telecommunication Laboratories, Inc.
• 8x8, Inc.
• AT&T Inc.
• Avaya Inc.
• Aspect Software Parent, Inc.
• 24/7 Customer, Inc.
• Verizon Communications Inc.
• Five9, Inc.
• Cisco Systems, Inc.
• Convergys Corporation
• West Corporation
• IVR Lab
• NewVoiceMedia
• Liveops, Inc.
• Ozonetel Communications Pvt. Ltd.
• Evolve Ip, LLC

Market segment by Regions/Countries, this report covers

• United States
• Europe
• China
• Japan
• Southeast Asia
• India

Market segment by Type, the product can be split into

• Speech Based
• Touch-tone Based

Market segment by Application, split into

• BFSI
• Travel and Hospitality
• Pharma and Healthcare
• Telecommunications
• Others

The study objectives of this report are:

• To study and forecast the market size of Interactive Voice Response (IVR) in global market.
• To analyze the global key players, SWOT analysis, value and global market share for top players.
• To define, describe and forecast the market by type, end use and region.
• To analyze and compare the market status and forecast between China and major regions, namely, United States, Europe, China, Japan, Southeast Asia, India and Rest of World.
• To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.
• To identify significant trends and factors driving or inhibiting the market growth.
• To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
• To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
• To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market
• To strategically profile the key players and comprehensively analyze their growth strategies.

In this study, the years considered to estimate the market size of Interactive Voice Response (IVR) are as follows:

• History Year: 2013-2017
• Base Year: 2017
• Estimated Year: 2018
• Forecast Year 2018 to 2025

For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Key Stakeholders
Interactive Voice Response (IVR) Manufacturers
Interactive Voice Response (IVR) Distributors/Traders/Wholesalers
Interactive Voice Response (IVR) Subcomponent Manufacturers
Industry Association
Downstream Vendors
Available Customizations

With the given market data, QYResearch offers customizations according to the company's specific needs. The following customization options are available for the report:
Regional and country-level analysis of the Interactive Voice Response (IVR) market, by end-use.
Detailed analysis and profiles of additional market players.

Contents

Global Interactive Voice Response (IVR) Market Size, Status and Forecast 2025

1 INDUSTRY OVERVIEW OF INTERACTIVE VOICE RESPONSE (IVR)

1.1 Interactive Voice Response (IVR) Market Overview
  1.1.1 Interactive Voice Response (IVR) Product Scope
  1.1.2 Market Status and Outlook
1.2 Global Interactive Voice Response (IVR) Market Size and Analysis by Regions (2013-2018)
  1.2.1 United States
  1.2.2 Europe
  1.2.3 China
  1.2.4 Japan
  1.2.5 Southeast Asia
  1.2.6 India
1.3 Interactive Voice Response (IVR) Market by Type
  1.3.1 Speech Based
  1.3.2 Touch-tone Based
1.4 Interactive Voice Response (IVR) Market by End Users/Application
  1.4.1 BFSI
  1.4.2 Travel and Hospitality
  1.4.3 Pharma and Healthcare
  1.4.4 Telecommunications
  1.4.5 Others

2 GLOBAL INTERACTIVE VOICE RESPONSE (IVR) COMPETITION ANALYSIS BY PLAYERS

2.1 Interactive Voice Response (IVR) Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
  2.2.1 Market Concentration Rate
  2.2.2 Product/Service Differences
  2.2.3 New Entrants
  2.2.4 The Technology Trends in Future

3 COMPANY (TOP PLAYERS) PROFILES

3.1 inContact Inc.
  3.1.1 Company Profile
  3.1.2 Main Business/Business Overview
  3.1.3 Products, Services and Solutions
  3.1.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.2 Nuance Communications, Inc.
  3.2.1 Company Profile
  3.2.2 Main Business/Business Overview
  3.2.3 Products, Services and Solutions
  3.2.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.3 Genesys Telecommunication Laboratories, Inc.
  3.3.1 Company Profile
  3.3.2 Main Business/Business Overview
  3.3.3 Products, Services and Solutions
  3.3.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.4 8x8, Inc.
  3.4.1 Company Profile
  3.4.2 Main Business/Business Overview
  3.4.3 Products, Services and Solutions
  3.4.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.5 AT&T Inc.
  3.5.1 Company Profile
  3.5.2 Main Business/Business Overview
  3.5.3 Products, Services and Solutions
  3.5.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.6 Avaya Inc.
  3.6.1 Company Profile
  3.6.2 Main Business/Business Overview
  3.6.3 Products, Services and Solutions
  3.6.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.7 Aspect Software Parent, Inc.
  3.7.1 Company Profile
  3.7.2 Main Business/Business Overview
  3.7.3 Products, Services and Solutions
  3.7.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.8 24/7 Customer, Inc.
  3.8.1 Company Profile
  3.8.2 Main Business/Business Overview
  3.8.3 Products, Services and Solutions
  3.8.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.9 Verizon Communications Inc.
  3.9.1 Company Profile
  3.9.2 Main Business/Business Overview
  3.9.3 Products, Services and Solutions
  3.9.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.10 Five9, Inc.
  3.10.1 Company Profile
  3.10.2 Main Business/Business Overview
  3.10.3 Products, Services and Solutions
  3.10.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.11 Cisco Systems, Inc.
3.12 Convergys Corporation
3.13 West Corporation
3.14 IVR Lab
3.15 NewVoiceMedia
3.16 Liveops, Inc.
3.17 Ozonetel Communications Pvt. Ltd.
3.18 Evolve Ip, LLC

4 GLOBAL INTERACTIVE VOICE RESPONSE (IVR) MARKET SIZE BY TYPE AND APPLICATION (2013-2018)

4.1 Global Interactive Voice Response (IVR) Market Size by Type (2013-2018)
4.2 Global Interactive Voice Response (IVR) Market Size by Application (2013-2018)
4.3 Potential Application of Interactive Voice Response (IVR) in Future
4.4 Top Consumer/End Users of Interactive Voice Response (IVR)

5 UNITED STATES INTERACTIVE VOICE RESPONSE (IVR) DEVELOPMENT STATUS AND OUTLOOK

5.1 United States Interactive Voice Response (IVR) Market Size (2013-2018)
5.2 United States Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)
5.3 United States Interactive Voice Response (IVR) Market Size by Application (2013-2018)

6 EUROPE INTERACTIVE VOICE RESPONSE (IVR) DEVELOPMENT STATUS AND OUTLOOK

6.1 Europe Interactive Voice Response (IVR) Market Size (2013-2018)
6.2 Europe Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)
6.3 Europe Interactive Voice Response (IVR) Market Size by Application (2013-2018)

7 CHINA INTERACTIVE VOICE RESPONSE (IVR) DEVELOPMENT STATUS AND OUTLOOK

7.1 China Interactive Voice Response (IVR) Market Size (2013-2018)
7.2 China Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)
7.3 China Interactive Voice Response (IVR) Market Size by Application (2013-2018)

8 JAPAN INTERACTIVE VOICE RESPONSE (IVR) DEVELOPMENT STATUS AND OUTLOOK

8.1 Japan Interactive Voice Response (IVR) Market Size (2013-2018)
8.2 Japan Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)
8.3 Japan Interactive Voice Response (IVR) Market Size by Application (2013-2018)

9 SOUTHEAST ASIA INTERACTIVE VOICE RESPONSE (IVR) DEVELOPMENT STATUS AND OUTLOOK

9.1 Southeast Asia Interactive Voice Response (IVR) Market Size (2013-2018)
9.2 Southeast Asia Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)
9.3 Southeast Asia Interactive Voice Response (IVR) Market Size by Application (2013-2018)

10 INDIA INTERACTIVE VOICE RESPONSE (IVR) DEVELOPMENT STATUS AND OUTLOOK

10.1 India Interactive Voice Response (IVR) Market Size (2013-2018)
10.2 India Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)
10.3 India Interactive Voice Response (IVR) Market Size by Application (2013-2018)

11 MARKET FORECAST BY REGIONS, TYPE AND APPLICATION (2018-2025)

11.1 Global Interactive Voice Response (IVR) Market Size (Value) by Regions (2018-2025)
  11.1.1 United States Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)
  11.1.2 Europe Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)
  11.1.3 China Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)
  11.1.4 Japan Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)
  11.1.5 Southeast Asia Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)
  11.1.6 India Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)
11.2 Global Interactive Voice Response (IVR) Market Size (Value) by Type (2018-2025)
11.3 Global Interactive Voice Response (IVR) Market Size by Application (2018-2025)

12 INTERACTIVE VOICE RESPONSE (IVR) MARKET DYNAMICS

12.1 Interactive Voice Response (IVR) Market Opportunities
12.2 Interactive Voice Response (IVR) Challenge and Risk
  12.2.1 Competition from Opponents
  12.2.2 Downside Risks of Economy
12.3 Interactive Voice Response (IVR) Market Constraints and Threat
  12.3.1 Threat from Substitute
  12.3.2 Government Policy
  12.3.3 Technology Risks
12.4 Interactive Voice Response (IVR) Market Driving Force
  12.4.1 Growing Demand from Emerging Markets
  12.4.2 Potential Application

13 MARKET EFFECT FACTORS ANALYSIS

13.1 Technology Progress/Risk
  13.1.1 Substitutes
  13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
  13.3.1 Economic Fluctuations
  13.3.2 Other Risk Factors

14 RESEARCH FINDING/CONCLUSION

15 APPENDIX

Methodology
Analyst Introduction
Data Source

The report requires updating with new data and is sent in 2-3 business days after order is placed.

List Of Tables

LIST OF TABLES AND FIGURES

Figure Global Interactive Voice Response (IVR) Market Size (Million USD) Status and Outlook (2013-2018)
Table Global Interactive Voice Response (IVR) Revenue (Million USD) Comparison by Regions (2013-2018)
Figure Global Interactive Voice Response (IVR) Market Share by Regions (2013-2018)
Figure United States Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Europe Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure China Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Japan Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Southeast Asia Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure India Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Table Global Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (%) Comparison by Product (2013-2018)
Figure Global Interactive Voice Response (IVR) Revenue Market Share by Type in 2017
Figure Speech Based Market Size (Million USD) and Growth Rate (2013-2018)
Figure Touch-tone Based Market Size (Million USD) and Growth Rate (2013-2018)
Figure Global Interactive Voice Response (IVR) Market Share by Application in 2017
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in BFSI (2013-2018)
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Travel and Hospitality (2013-2018)
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Pharma and Healthcare (2013-2018)
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Telecommunications (2013-2018)
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Others (2013-2018)
Table Interactive Voice Response (IVR) Market Size (Million USD) by Players (2013-2018)
Figure Interactive Voice Response (IVR) Market Size Share by Players in 2013
Figure Interactive Voice Response (IVR) Market Size Share by Players in 2017
Table inContact Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of inContact Inc. (2013-2018)
Figure inContact Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table Nuance Communications, Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Nuance Communications, Inc. (2013-2018)
Figure Nuance Communications, Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table Genesys Telecommunication Laboratories, Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Genesys Telecommunication Laboratories, Inc. (2013-2018)
Figure Genesys Telecommunication Laboratories, Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table 8x8, Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of 8x8, Inc. (2013-2018)
Figure 8x8, Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table AT&T Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of AT&T Inc. (2013-2018)
Figure AT&T Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table Avaya Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Avaya Inc. (2013-2018)
Figure Avaya Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table Aspect Software Parent, Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Aspect Software Parent, Inc. (2013-2018)
Figure Aspect Software Parent, Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table 24/7 Customer, Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of 24/7 Customer, Inc. (2013-2018)
Figure 24/7 Customer, Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table Verizon Communications Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Verizon Communications Inc. (2013-2018)
Figure Verizon Communications Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table Five9, Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Five9, Inc. (2013-2018)
Figure Five9, Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table Cisco Systems, Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Cisco Systems, Inc. (2013-2018)
Figure Cisco Systems, Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table Convergys Corporation Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Convergys Corporation (2013-2018)
Figure Convergys Corporation Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
Table West Corporation Basic Information List
Table IVR Lab Basic Information List
Table NewVoiceMedia Basic Information List
Table Liveops, Inc. Basic Information List
Table Ozonetel Communications Pvt. Ltd. Basic Information List
Table Evolve Ip, LLC Basic Information List
Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Product (2013-2018)
Figure Global Interactive Voice Response (IVR) Revenue Market Share (%) by Product (2013-2018)
Figure Global Interactive Voice Response (IVR) Market Share by Product in 2017
Table Global Interactive Voice Response (IVR) Market Size by Application (2013-2018)
Figure Global Interactive Voice Response (IVR) Revenue Market Share (%) by Application in 2017
Table Top Consumer/End Users of Interactive Voice Response (IVR)
Figure United States Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2013-2018)
Table United States Interactive Voice Response (IVR) Market Size (Million USD) by Players (2013-2018)
Figure United States Interactive Voice Response (IVR) Market Size Share by Players in 2013
Figure United States Interactive Voice Response (IVR) Market Size Share by Players in 2017
Table United States Interactive Voice Response (IVR) Market Size by Application (2013-2018)
Figure United States Interactive Voice Response (IVR) Revenue Market Share (%) by Application (2013-2018)
Figure United States Interactive Voice Response (IVR) Market Size Share by Application in 2017
Figure Europe Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2013-2018)
Table Europe Interactive Voice Response (IVR) Market Size (Million USD) by Players (2013-2018)
Figure Europe Interactive Voice Response (IVR) Market Size Share by Players in 2013
Figure Europe Interactive Voice Response (IVR) Market Size Share by Players in 2017
Table Europe Interactive Voice Response (IVR) Market Size by Application (2013-2018)
Figure Europe Interactive Voice Response (IVR) Revenue Market Share (%) by Application (2013-2018)
Figure Europe Interactive Voice Response (IVR) Market Size Share by Application in 2017
Figure China Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2013-2018)
Table China Interactive Voice Response (IVR) Market Size (Million USD) by Players (2013-2018)
Figure China Interactive Voice Response (IVR) Market Size Share by Players in 2013
Figure China Interactive Voice Response (IVR) Market Size Share by Players in 2017
Table China Interactive Voice Response (IVR) Market Size by Application (2013-2018)
Figure China Interactive Voice Response (IVR) Revenue Market Share (%) by Application (2013-2018)
Figure China Interactive Voice Response (IVR) Market Size Share by Application in 2017
Figure Japan Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2013-2018)
Table Japan Interactive Voice Response (IVR) Market Size (Million USD) by Players (2013-2018)
Figure Japan Interactive Voice Response (IVR) Market Size Share by Players in 2013
Figure Japan Interactive Voice Response (IVR) Market Size Share by Players in 2017
Table Japan Interactive Voice Response (IVR) Market Size by Application (2013-2018)
Figure Japan Interactive Voice Response (IVR) Revenue Market Share (%) by Application (2013-2018)
Figure Japan Interactive Voice Response (IVR) Market Size Share by Application in 2017
Figure Southeast Asia Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2013-2018)
Table Southeast Asia Interactive Voice Response (IVR) Market Size (Million USD) by Players (2013-2018)
Figure Southeast Asia Interactive Voice Response (IVR) Market Size Share by Players in 2013
Figure Southeast Asia Interactive Voice Response (IVR) Market Size Share by Players in 2017
Table Southeast Asia Interactive Voice Response (IVR) Market Size by Application (2013-2018)
Figure Southeast Asia Interactive Voice Response (IVR) Revenue Market Share (%) by Application (2013-2018)
Figure Southeast Asia Interactive Voice Response (IVR) Market Size Share by Application in 2017
Figure India Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2013-2018)
Table India Interactive Voice Response (IVR) Market Size (Million USD) by Players (2013-2018)
Figure India Interactive Voice Response (IVR) Market Size Share by Players in 2013
Figure India Interactive Voice Response (IVR) Market Size Share by Players in 2017
Table India Interactive Voice Response (IVR) Market Size by Application (2013-2018)
Figure India Interactive Voice Response (IVR) Revenue Market Share (%) by Application (2013-2018)
Figure India Interactive Voice Response (IVR) Market Size Share by Application in 2017
Figure Global Interactive Voice Response (IVR) Market Size and Growth Rate (2018-2025)
Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Regions (2018-2025)
Figure Global Interactive Voice Response (IVR) Market Size Share (2018-2025)
Figure Global Interactive Voice Response (IVR) Market Size Share by Regions in 2025
Figure United States Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2018-2025)
Figure Europe Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2018-2025)
Figure China Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2018-2025)
Figure Japan Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2018-2025)
Figure Southeast Asia Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2018-2025)
Figure India Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2018-2025)
Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Type (2018-2025)
Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2018
Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2025
Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Application (2018-2025)
Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Application in 2018