Voice over Internet Protocol (VoIP) Market By Services (SIP Trunking, Hosted IP PBX, Managed IP PBX) , By Configuration (Computer-to-Computer, Computer-to-Phone, Phone-to-Phone) By Vertical (BFSI, IT & Telecom, Healthcare, Media & Entertainment, Retail & ecommerce, Travel & Hospitality, Others) : Global Opportunity Analysis and Industry Forecast, 2024-2032
The voice over internet protocol (VoIP) market was valued at $112.9 billion in 2023, and is projected to reach $263.0 billion by 2032, growing at a CAGR of 9.6% from 2024 to 2032.
Voice over internet protocol (VoIP) is a technology that allows voice communications and multimedia sessions to be transmitted over the internet, rather than through traditional telephone lines. By converting analog voice signals into digital data packets, VoIP enables calls, video conferences, and other forms of communication to be carried over data networks, often at a lower cost than conventional telephony. VoIP has gained popularity due to its flexibility, cost savings, and integration with other digital services, making it an attractive solution for both personal and business communication needs.
Cost-effectiveness of VoIP for both businesses and individual users acts as the major driver of the global voice over internet protocol (VoIP) market. This is attributed to the fact that VoIP significantly reduces the cost of communication compared to traditional telephony, especially for international and long-distance calls. In addition, rapid increase in high-speed internet penetration has facilitated the growth of VoIP services, making them more accessible and reliable. According a study published by Statista in August 2024, there were approximately 5.45 billion internet users globally in as of July 2024. Moreover, organizations increasingly prefer unified communication platforms that integrate voice, video, messaging, and other collaboration tools, all of which are enabled by VoIP technology, thereby fostering the market growth. Furthermore, rise of remote and hybrid work environments has fueled the demand for VoIP services as they allow employees to communicate and collaborate from anywhere, supporting flexible work arrangements. As per a study conducted by Gartner—a leading American technological research and consulting firm—during the peak of COVID-19, approximately 88% of organizations encouraged and mandated their employees to work remotely. This trend is expected to stay, which, in turn, will significantly contribute toward the growth of the global voice over internet protocol (VoIP) market. In addition, surge in use of smartphones and mobile devices, along with advancements in mobile VoIP apps, is driving the market expansion, allowing users to make calls and access features without being tied to a physical location. However, dependence of many organizations on traditional public switched telephone network systems or high investments in older telephony infrastructure restrains the market growth. Moreover, power outage vulnerability acts as a key deterrent factor of the global market. This is attributed to the fact that VoIP services depend on both an internet connection and electricity. On the contrary, innovations such as 5G, cloud-based VoIP, and integration with AI for enhanced call quality and automation are expected to offer lucrative opportunities for the growth of the global market during the forecast period.
The global voice over internet protocol (VoIP) services market is segmented into services, configuration, vertical, and region. On the basis of services, the market is divided into SIP trunking, hosted IP PBX, and managed IP PBX. As per configuration, the market is segregated into computer-to-computer, computer-to-phone, and phone-to-phone. By vertical, it is fragmented into BFSI, IT & telecom, healthcare, media & entertainment, retail & ecommerce, travel & hospitality, and others. Region wise, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
Key Findings
By services, the SIP trunking segment held the highest market share in 2023; however, the hosted IP PBX segment is projected to attain the fastest growth from 2023 to 2032.
On the basis of configuration, the computer-to-phone segment was the major shareholder 2023; however, the phone-to-phone segment is expected to continue the same trend during the forecast period.
Depending on vertical, the BFSI segment garnered the largest share in 2023; however, the IT & telecom segment is anticipated register the highest growth by 2032.
Region wise, North America emerged as the most lucrative market for VoIP; however, Asia-Pacific is likely to gain prominence in the coming years.
Competition Analysis
Competitive analysis and profiles of the major players in the global voice over internet protocol (VoIP) market include Nextiva, Dialpad, Ooma Office, GoTo Connect, Zoom Corporation, OpenPhone, Aircall, 8x8, Inc., CallTower, and 3CX. These major players have adopted various key development strategies such as business expansion, new product launches, and partnerships to sustain the intense competition and gain a strong foothold in the global market.
Additional benefits you will get with this purchase are:
By Services
Voice over internet protocol (VoIP) is a technology that allows voice communications and multimedia sessions to be transmitted over the internet, rather than through traditional telephone lines. By converting analog voice signals into digital data packets, VoIP enables calls, video conferences, and other forms of communication to be carried over data networks, often at a lower cost than conventional telephony. VoIP has gained popularity due to its flexibility, cost savings, and integration with other digital services, making it an attractive solution for both personal and business communication needs.
Cost-effectiveness of VoIP for both businesses and individual users acts as the major driver of the global voice over internet protocol (VoIP) market. This is attributed to the fact that VoIP significantly reduces the cost of communication compared to traditional telephony, especially for international and long-distance calls. In addition, rapid increase in high-speed internet penetration has facilitated the growth of VoIP services, making them more accessible and reliable. According a study published by Statista in August 2024, there were approximately 5.45 billion internet users globally in as of July 2024. Moreover, organizations increasingly prefer unified communication platforms that integrate voice, video, messaging, and other collaboration tools, all of which are enabled by VoIP technology, thereby fostering the market growth. Furthermore, rise of remote and hybrid work environments has fueled the demand for VoIP services as they allow employees to communicate and collaborate from anywhere, supporting flexible work arrangements. As per a study conducted by Gartner—a leading American technological research and consulting firm—during the peak of COVID-19, approximately 88% of organizations encouraged and mandated their employees to work remotely. This trend is expected to stay, which, in turn, will significantly contribute toward the growth of the global voice over internet protocol (VoIP) market. In addition, surge in use of smartphones and mobile devices, along with advancements in mobile VoIP apps, is driving the market expansion, allowing users to make calls and access features without being tied to a physical location. However, dependence of many organizations on traditional public switched telephone network systems or high investments in older telephony infrastructure restrains the market growth. Moreover, power outage vulnerability acts as a key deterrent factor of the global market. This is attributed to the fact that VoIP services depend on both an internet connection and electricity. On the contrary, innovations such as 5G, cloud-based VoIP, and integration with AI for enhanced call quality and automation are expected to offer lucrative opportunities for the growth of the global market during the forecast period.
The global voice over internet protocol (VoIP) services market is segmented into services, configuration, vertical, and region. On the basis of services, the market is divided into SIP trunking, hosted IP PBX, and managed IP PBX. As per configuration, the market is segregated into computer-to-computer, computer-to-phone, and phone-to-phone. By vertical, it is fragmented into BFSI, IT & telecom, healthcare, media & entertainment, retail & ecommerce, travel & hospitality, and others. Region wise, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
Key Findings
By services, the SIP trunking segment held the highest market share in 2023; however, the hosted IP PBX segment is projected to attain the fastest growth from 2023 to 2032.
On the basis of configuration, the computer-to-phone segment was the major shareholder 2023; however, the phone-to-phone segment is expected to continue the same trend during the forecast period.
Depending on vertical, the BFSI segment garnered the largest share in 2023; however, the IT & telecom segment is anticipated register the highest growth by 2032.
Region wise, North America emerged as the most lucrative market for VoIP; however, Asia-Pacific is likely to gain prominence in the coming years.
Competition Analysis
Competitive analysis and profiles of the major players in the global voice over internet protocol (VoIP) market include Nextiva, Dialpad, Ooma Office, GoTo Connect, Zoom Corporation, OpenPhone, Aircall, 8x8, Inc., CallTower, and 3CX. These major players have adopted various key development strategies such as business expansion, new product launches, and partnerships to sustain the intense competition and gain a strong foothold in the global market.
Additional benefits you will get with this purchase are:
- Quarterly Update and* (only available with a corporate license, on listed price)
- 5 additional Company Profile of client Choice pre- or Post-purchase, as a free update.
- Free Upcoming Version on the Purchase of Five and Enterprise User License.
- 16 analyst hours of support* (post-purchase, if you find additional data requirements upon review of the report, you may receive support amounting to 16 analyst hours to solve questions, and post-sale queries)
- 15% Free Customization* (in case the scope or segment of the report does not match your requirements, 15% is equivalent to 3 working days of free work, applicable once)
- Free data Pack on the Five and Enterprise User License. (Excel version of the report)
- Free Updated report if the report is 6-12 months old or older.
- 24-hour priority response*
- Free Industry updates and white papers.
- End user preferences and pain points
- Industry life cycle assessment, by region
- Product Benchmarking / Product specification and applications
- Product Life Cycles
- Scenario Analysis & Growth Trend Comparison
- Technology Trend Analysis
- Go To Market Strategy
- Market share analysis of players by products/segments
- New Product Development/ Product Matrix of Key Players
- Pain Point Analysis
- Regulatory Guidelines
- Strategic Recommendations
- Additional company profiles with specific to client's interest
- Additional country or region analysis- market size and forecast
- Brands Share Analysis
- Criss-cross segment analysis- market size and forecast
- Expanded list for Company Profiles
- Historic market data
- Key player details (including location, contact details, supplier/vendor network etc. in excel format)
- SWOT Analysis
By Services
- SIP Trunking
- Hosted IP PBX
- Managed IP PBX
- Computer-to-Computer
- Computer-to-Phone
- Phone-to-Phone
- BFSI
- IT Telecom
- Healthcare
- Media Entertainment
- Retail ecommerce
- Travel Hospitality
- Others
- North America
- U.S.
- Canada
- Mexico
- Europe
- France
- Germany
- Italy
- Spain
- UK
- Russia
- Rest of Europe
- Asia-Pacific
- China
- Japan
- India
- South Korea
- Australia
- Thailand
- Malaysia
- Indonesia
- Rest of Asia-Pacific
- LAMEA
- Brazil
- South Africa
- Saudi Arabia
- UAE
- Argentina
- Rest of LAMEA
- Key Market Players
- Nextiva
- Dialpad
- Ooma Office
- GoTo Connect
- Zoom Corporation
- OpenPhone
- Aircall
- 8x8, Inc.
- CallTower
- 3CX
CHAPTER 1: INTRODUCTION
1.1. Report Description
1.2. Key Market Segments
1.3. Key Benefits
1.4. Research Methodology
1.4.1. Primary Research
1.4.2. Secondary Research
1.4.3. Analyst Tools and Models
CHAPTER 2: EXECUTIVE SUMMARY
2.1. CXO Perspective
CHAPTER 3: MARKET LANDSCAPE
3.1. Market Definition and Scope
3.2. Key Findings
3.2.1. Top Investment Pockets
3.2.2. Top Winning Strategies
3.3. Porter's Five Forces Analysis
3.3.1. Bargaining Power of Suppliers
3.3.2. Threat of New Entrants
3.3.3. Threat of Substitutes
3.3.4. Competitive Rivalry
3.3.5. Bargaining Power among Buyers
3.4. Market Dynamics
3.4.1. Drivers
3.4.2. Restraints
3.4.3. Opportunities
CHAPTER 4: VOICE OVER INTERNET PROTOCOL (VOIP) MARKET, BY SERVICES
4.1. Market Overview
4.1.1 Market Size and Forecast, By Services
4.2. SIP Trunking
4.2.1. Key Market Trends, Growth Factors and Opportunities
4.2.2. Market Size and Forecast, By Region
4.2.3. Market Share Analysis, By Country
4.3. Hosted IP PBX
4.3.1. Key Market Trends, Growth Factors and Opportunities
4.3.2. Market Size and Forecast, By Region
4.3.3. Market Share Analysis, By Country
4.4. Managed IP PBX
4.4.1. Key Market Trends, Growth Factors and Opportunities
4.4.2. Market Size and Forecast, By Region
4.4.3. Market Share Analysis, By Country
CHAPTER 5: VOICE OVER INTERNET PROTOCOL (VOIP) MARKET, BY CONFIGURATION
5.1. Market Overview
5.1.1 Market Size and Forecast, By Configuration
5.2. Computer-to-Computer
5.2.1. Key Market Trends, Growth Factors and Opportunities
5.2.2. Market Size and Forecast, By Region
5.2.3. Market Share Analysis, By Country
5.3. Computer-to-Phone
5.3.1. Key Market Trends, Growth Factors and Opportunities
5.3.2. Market Size and Forecast, By Region
5.3.3. Market Share Analysis, By Country
5.4. Phone-to-Phone
5.4.1. Key Market Trends, Growth Factors and Opportunities
5.4.2. Market Size and Forecast, By Region
5.4.3. Market Share Analysis, By Country
CHAPTER 6: VOICE OVER INTERNET PROTOCOL (VOIP) MARKET, BY VERTICAL
6.1. Market Overview
6.1.1 Market Size and Forecast, By Vertical
6.2. BFSI
6.2.1. Key Market Trends, Growth Factors and Opportunities
6.2.2. Market Size and Forecast, By Region
6.2.3. Market Share Analysis, By Country
6.3. IT Telecom
6.3.1. Key Market Trends, Growth Factors and Opportunities
6.3.2. Market Size and Forecast, By Region
6.3.3. Market Share Analysis, By Country
6.4. Healthcare
6.4.1. Key Market Trends, Growth Factors and Opportunities
6.4.2. Market Size and Forecast, By Region
6.4.3. Market Share Analysis, By Country
6.5. Media Entertainment
6.5.1. Key Market Trends, Growth Factors and Opportunities
6.5.2. Market Size and Forecast, By Region
6.5.3. Market Share Analysis, By Country
6.6. Retail Ecommerce
6.6.1. Key Market Trends, Growth Factors and Opportunities
6.6.2. Market Size and Forecast, By Region
6.6.3. Market Share Analysis, By Country
6.7. Travel Hospitality
6.7.1. Key Market Trends, Growth Factors and Opportunities
6.7.2. Market Size and Forecast, By Region
6.7.3. Market Share Analysis, By Country
6.8. Others
6.8.1. Key Market Trends, Growth Factors and Opportunities
6.8.2. Market Size and Forecast, By Region
6.8.3. Market Share Analysis, By Country
CHAPTER 7: VOICE OVER INTERNET PROTOCOL (VOIP) MARKET, BY REGION
7.1. Market Overview
7.1.1 Market Size and Forecast, By Region
7.2. North America
7.2.1. Key Market Trends and Opportunities
7.2.2. Market Size and Forecast, By Services
7.2.3. Market Size and Forecast, By Configuration
7.2.4. Market Size and Forecast, By Vertical
7.2.5. Market Size and Forecast, By Country
7.2.6. U.S. Voice over Internet Protocol (VoIP) Market
7.2.6.1. Market Size and Forecast, By Services
7.2.6.2. Market Size and Forecast, By Configuration
7.2.6.3. Market Size and Forecast, By Vertical
7.2.7. Canada Voice over Internet Protocol (VoIP) Market
7.2.7.1. Market Size and Forecast, By Services
7.2.7.2. Market Size and Forecast, By Configuration
7.2.7.3. Market Size and Forecast, By Vertical
7.2.8. Mexico Voice over Internet Protocol (VoIP) Market
7.2.8.1. Market Size and Forecast, By Services
7.2.8.2. Market Size and Forecast, By Configuration
7.2.8.3. Market Size and Forecast, By Vertical
7.3. Europe
7.3.1. Key Market Trends and Opportunities
7.3.2. Market Size and Forecast, By Services
7.3.3. Market Size and Forecast, By Configuration
7.3.4. Market Size and Forecast, By Vertical
7.3.5. Market Size and Forecast, By Country
7.3.6. France Voice over Internet Protocol (VoIP) Market
7.3.6.1. Market Size and Forecast, By Services
7.3.6.2. Market Size and Forecast, By Configuration
7.3.6.3. Market Size and Forecast, By Vertical
7.3.7. Germany Voice over Internet Protocol (VoIP) Market
7.3.7.1. Market Size and Forecast, By Services
7.3.7.2. Market Size and Forecast, By Configuration
7.3.7.3. Market Size and Forecast, By Vertical
7.3.8. Italy Voice over Internet Protocol (VoIP) Market
7.3.8.1. Market Size and Forecast, By Services
7.3.8.2. Market Size and Forecast, By Configuration
7.3.8.3. Market Size and Forecast, By Vertical
7.3.9. Spain Voice over Internet Protocol (VoIP) Market
7.3.9.1. Market Size and Forecast, By Services
7.3.9.2. Market Size and Forecast, By Configuration
7.3.9.3. Market Size and Forecast, By Vertical
7.3.10. UK Voice over Internet Protocol (VoIP) Market
7.3.10.1. Market Size and Forecast, By Services
7.3.10.2. Market Size and Forecast, By Configuration
7.3.10.3. Market Size and Forecast, By Vertical
7.3.11. Russia Voice over Internet Protocol (VoIP) Market
7.3.11.1. Market Size and Forecast, By Services
7.3.11.2. Market Size and Forecast, By Configuration
7.3.11.3. Market Size and Forecast, By Vertical
7.3.12. Rest Of Europe Voice over Internet Protocol (VoIP) Market
7.3.12.1. Market Size and Forecast, By Services
7.3.12.2. Market Size and Forecast, By Configuration
7.3.12.3. Market Size and Forecast, By Vertical
7.4. Asia-Pacific
7.4.1. Key Market Trends and Opportunities
7.4.2. Market Size and Forecast, By Services
7.4.3. Market Size and Forecast, By Configuration
7.4.4. Market Size and Forecast, By Vertical
7.4.5. Market Size and Forecast, By Country
7.4.6. China Voice over Internet Protocol (VoIP) Market
7.4.6.1. Market Size and Forecast, By Services
7.4.6.2. Market Size and Forecast, By Configuration
7.4.6.3. Market Size and Forecast, By Vertical
7.4.7. Japan Voice over Internet Protocol (VoIP) Market
7.4.7.1. Market Size and Forecast, By Services
7.4.7.2. Market Size and Forecast, By Configuration
7.4.7.3. Market Size and Forecast, By Vertical
7.4.8. India Voice over Internet Protocol (VoIP) Market
7.4.8.1. Market Size and Forecast, By Services
7.4.8.2. Market Size and Forecast, By Configuration
7.4.8.3. Market Size and Forecast, By Vertical
7.4.9. South Korea Voice over Internet Protocol (VoIP) Market
7.4.9.1. Market Size and Forecast, By Services
7.4.9.2. Market Size and Forecast, By Configuration
7.4.9.3. Market Size and Forecast, By Vertical
7.4.10. Australia Voice over Internet Protocol (VoIP) Market
7.4.10.1. Market Size and Forecast, By Services
7.4.10.2. Market Size and Forecast, By Configuration
7.4.10.3. Market Size and Forecast, By Vertical
7.4.11. Thailand Voice over Internet Protocol (VoIP) Market
7.4.11.1. Market Size and Forecast, By Services
7.4.11.2. Market Size and Forecast, By Configuration
7.4.11.3. Market Size and Forecast, By Vertical
7.4.12. Malaysia Voice over Internet Protocol (VoIP) Market
7.4.12.1. Market Size and Forecast, By Services
7.4.12.2. Market Size and Forecast, By Configuration
7.4.12.3. Market Size and Forecast, By Vertical
7.4.13. Indonesia Voice over Internet Protocol (VoIP) Market
7.4.13.1. Market Size and Forecast, By Services
7.4.13.2. Market Size and Forecast, By Configuration
7.4.13.3. Market Size and Forecast, By Vertical
7.4.14. Rest of Asia-Pacific Voice over Internet Protocol (VoIP) Market
7.4.14.1. Market Size and Forecast, By Services
7.4.14.2. Market Size and Forecast, By Configuration
7.4.14.3. Market Size and Forecast, By Vertical
7.5. LAMEA
7.5.1. Key Market Trends and Opportunities
7.5.2. Market Size and Forecast, By Services
7.5.3. Market Size and Forecast, By Configuration
7.5.4. Market Size and Forecast, By Vertical
7.5.5. Market Size and Forecast, By Country
7.5.6. Brazil Voice over Internet Protocol (VoIP) Market
7.5.6.1. Market Size and Forecast, By Services
7.5.6.2. Market Size and Forecast, By Configuration
7.5.6.3. Market Size and Forecast, By Vertical
7.5.7. South Africa Voice over Internet Protocol (VoIP) Market
7.5.7.1. Market Size and Forecast, By Services
7.5.7.2. Market Size and Forecast, By Configuration
7.5.7.3. Market Size and Forecast, By Vertical
7.5.8. Saudi Arabia Voice over Internet Protocol (VoIP) Market
7.5.8.1. Market Size and Forecast, By Services
7.5.8.2. Market Size and Forecast, By Configuration
7.5.8.3. Market Size and Forecast, By Vertical
7.5.9. UAE Voice over Internet Protocol (VoIP) Market
7.5.9.1. Market Size and Forecast, By Services
7.5.9.2. Market Size and Forecast, By Configuration
7.5.9.3. Market Size and Forecast, By Vertical
7.5.10. Argentina Voice over Internet Protocol (VoIP) Market
7.5.10.1. Market Size and Forecast, By Services
7.5.10.2. Market Size and Forecast, By Configuration
7.5.10.3. Market Size and Forecast, By Vertical
7.5.11. Rest of LAMEA Voice over Internet Protocol (VoIP) Market
7.5.11.1. Market Size and Forecast, By Services
7.5.11.2. Market Size and Forecast, By Configuration
7.5.11.3. Market Size and Forecast, By Vertical
CHAPTER 8: COMPETITIVE LANDSCAPE
8.1. Introduction
8.2. Top Winning Strategies
8.3. Product Mapping Of Top 10 Player
8.4. Competitive Dashboard
8.5. Competitive Heatmap
8.6. Top Player Positioning, 2023
CHAPTER 9: COMPANY PROFILES
9.1. Nextiva
9.1.1. Company Overview
9.1.2. Key Executives
9.1.3. Company Snapshot
9.1.4. Operating Business Segments
9.1.5. Product Portfolio
9.1.6. Business Performance
9.1.7. Key Strategic Moves and Developments
9.2. Dialpad
9.2.1. Company Overview
9.2.2. Key Executives
9.2.3. Company Snapshot
9.2.4. Operating Business Segments
9.2.5. Product Portfolio
9.2.6. Business Performance
9.2.7. Key Strategic Moves and Developments
9.3. Ooma Office
9.3.1. Company Overview
9.3.2. Key Executives
9.3.3. Company Snapshot
9.3.4. Operating Business Segments
9.3.5. Product Portfolio
9.3.6. Business Performance
9.3.7. Key Strategic Moves and Developments
9.4. GoTo Connect
9.4.1. Company Overview
9.4.2. Key Executives
9.4.3. Company Snapshot
9.4.4. Operating Business Segments
9.4.5. Product Portfolio
9.4.6. Business Performance
9.4.7. Key Strategic Moves and Developments
9.5. Zoom Corporation
9.5.1. Company Overview
9.5.2. Key Executives
9.5.3. Company Snapshot
9.5.4. Operating Business Segments
9.5.5. Product Portfolio
9.5.6. Business Performance
9.5.7. Key Strategic Moves and Developments
9.6. OpenPhone
9.6.1. Company Overview
9.6.2. Key Executives
9.6.3. Company Snapshot
9.6.4. Operating Business Segments
9.6.5. Product Portfolio
9.6.6. Business Performance
9.6.7. Key Strategic Moves and Developments
9.7. Aircall
9.7.1. Company Overview
9.7.2. Key Executives
9.7.3. Company Snapshot
9.7.4. Operating Business Segments
9.7.5. Product Portfolio
9.7.6. Business Performance
9.7.7. Key Strategic Moves and Developments
9.8. 8x8, Inc.
9.8.1. Company Overview
9.8.2. Key Executives
9.8.3. Company Snapshot
9.8.4. Operating Business Segments
9.8.5. Product Portfolio
9.8.6. Business Performance
9.8.7. Key Strategic Moves and Developments
9.9. CallTower
9.9.1. Company Overview
9.9.2. Key Executives
9.9.3. Company Snapshot
9.9.4. Operating Business Segments
9.9.5. Product Portfolio
9.9.6. Business Performance
9.9.7. Key Strategic Moves and Developments
9.10. 3CX
9.10.1. Company Overview
9.10.2. Key Executives
9.10.3. Company Snapshot
9.10.4. Operating Business Segments
9.10.5. Product Portfolio
9.10.6. Business Performance
9.10.7. Key Strategic Moves and Developments
1.1. Report Description
1.2. Key Market Segments
1.3. Key Benefits
1.4. Research Methodology
1.4.1. Primary Research
1.4.2. Secondary Research
1.4.3. Analyst Tools and Models
CHAPTER 2: EXECUTIVE SUMMARY
2.1. CXO Perspective
CHAPTER 3: MARKET LANDSCAPE
3.1. Market Definition and Scope
3.2. Key Findings
3.2.1. Top Investment Pockets
3.2.2. Top Winning Strategies
3.3. Porter's Five Forces Analysis
3.3.1. Bargaining Power of Suppliers
3.3.2. Threat of New Entrants
3.3.3. Threat of Substitutes
3.3.4. Competitive Rivalry
3.3.5. Bargaining Power among Buyers
3.4. Market Dynamics
3.4.1. Drivers
3.4.2. Restraints
3.4.3. Opportunities
CHAPTER 4: VOICE OVER INTERNET PROTOCOL (VOIP) MARKET, BY SERVICES
4.1. Market Overview
4.1.1 Market Size and Forecast, By Services
4.2. SIP Trunking
4.2.1. Key Market Trends, Growth Factors and Opportunities
4.2.2. Market Size and Forecast, By Region
4.2.3. Market Share Analysis, By Country
4.3. Hosted IP PBX
4.3.1. Key Market Trends, Growth Factors and Opportunities
4.3.2. Market Size and Forecast, By Region
4.3.3. Market Share Analysis, By Country
4.4. Managed IP PBX
4.4.1. Key Market Trends, Growth Factors and Opportunities
4.4.2. Market Size and Forecast, By Region
4.4.3. Market Share Analysis, By Country
CHAPTER 5: VOICE OVER INTERNET PROTOCOL (VOIP) MARKET, BY CONFIGURATION
5.1. Market Overview
5.1.1 Market Size and Forecast, By Configuration
5.2. Computer-to-Computer
5.2.1. Key Market Trends, Growth Factors and Opportunities
5.2.2. Market Size and Forecast, By Region
5.2.3. Market Share Analysis, By Country
5.3. Computer-to-Phone
5.3.1. Key Market Trends, Growth Factors and Opportunities
5.3.2. Market Size and Forecast, By Region
5.3.3. Market Share Analysis, By Country
5.4. Phone-to-Phone
5.4.1. Key Market Trends, Growth Factors and Opportunities
5.4.2. Market Size and Forecast, By Region
5.4.3. Market Share Analysis, By Country
CHAPTER 6: VOICE OVER INTERNET PROTOCOL (VOIP) MARKET, BY VERTICAL
6.1. Market Overview
6.1.1 Market Size and Forecast, By Vertical
6.2. BFSI
6.2.1. Key Market Trends, Growth Factors and Opportunities
6.2.2. Market Size and Forecast, By Region
6.2.3. Market Share Analysis, By Country
6.3. IT Telecom
6.3.1. Key Market Trends, Growth Factors and Opportunities
6.3.2. Market Size and Forecast, By Region
6.3.3. Market Share Analysis, By Country
6.4. Healthcare
6.4.1. Key Market Trends, Growth Factors and Opportunities
6.4.2. Market Size and Forecast, By Region
6.4.3. Market Share Analysis, By Country
6.5. Media Entertainment
6.5.1. Key Market Trends, Growth Factors and Opportunities
6.5.2. Market Size and Forecast, By Region
6.5.3. Market Share Analysis, By Country
6.6. Retail Ecommerce
6.6.1. Key Market Trends, Growth Factors and Opportunities
6.6.2. Market Size and Forecast, By Region
6.6.3. Market Share Analysis, By Country
6.7. Travel Hospitality
6.7.1. Key Market Trends, Growth Factors and Opportunities
6.7.2. Market Size and Forecast, By Region
6.7.3. Market Share Analysis, By Country
6.8. Others
6.8.1. Key Market Trends, Growth Factors and Opportunities
6.8.2. Market Size and Forecast, By Region
6.8.3. Market Share Analysis, By Country
CHAPTER 7: VOICE OVER INTERNET PROTOCOL (VOIP) MARKET, BY REGION
7.1. Market Overview
7.1.1 Market Size and Forecast, By Region
7.2. North America
7.2.1. Key Market Trends and Opportunities
7.2.2. Market Size and Forecast, By Services
7.2.3. Market Size and Forecast, By Configuration
7.2.4. Market Size and Forecast, By Vertical
7.2.5. Market Size and Forecast, By Country
7.2.6. U.S. Voice over Internet Protocol (VoIP) Market
7.2.6.1. Market Size and Forecast, By Services
7.2.6.2. Market Size and Forecast, By Configuration
7.2.6.3. Market Size and Forecast, By Vertical
7.2.7. Canada Voice over Internet Protocol (VoIP) Market
7.2.7.1. Market Size and Forecast, By Services
7.2.7.2. Market Size and Forecast, By Configuration
7.2.7.3. Market Size and Forecast, By Vertical
7.2.8. Mexico Voice over Internet Protocol (VoIP) Market
7.2.8.1. Market Size and Forecast, By Services
7.2.8.2. Market Size and Forecast, By Configuration
7.2.8.3. Market Size and Forecast, By Vertical
7.3. Europe
7.3.1. Key Market Trends and Opportunities
7.3.2. Market Size and Forecast, By Services
7.3.3. Market Size and Forecast, By Configuration
7.3.4. Market Size and Forecast, By Vertical
7.3.5. Market Size and Forecast, By Country
7.3.6. France Voice over Internet Protocol (VoIP) Market
7.3.6.1. Market Size and Forecast, By Services
7.3.6.2. Market Size and Forecast, By Configuration
7.3.6.3. Market Size and Forecast, By Vertical
7.3.7. Germany Voice over Internet Protocol (VoIP) Market
7.3.7.1. Market Size and Forecast, By Services
7.3.7.2. Market Size and Forecast, By Configuration
7.3.7.3. Market Size and Forecast, By Vertical
7.3.8. Italy Voice over Internet Protocol (VoIP) Market
7.3.8.1. Market Size and Forecast, By Services
7.3.8.2. Market Size and Forecast, By Configuration
7.3.8.3. Market Size and Forecast, By Vertical
7.3.9. Spain Voice over Internet Protocol (VoIP) Market
7.3.9.1. Market Size and Forecast, By Services
7.3.9.2. Market Size and Forecast, By Configuration
7.3.9.3. Market Size and Forecast, By Vertical
7.3.10. UK Voice over Internet Protocol (VoIP) Market
7.3.10.1. Market Size and Forecast, By Services
7.3.10.2. Market Size and Forecast, By Configuration
7.3.10.3. Market Size and Forecast, By Vertical
7.3.11. Russia Voice over Internet Protocol (VoIP) Market
7.3.11.1. Market Size and Forecast, By Services
7.3.11.2. Market Size and Forecast, By Configuration
7.3.11.3. Market Size and Forecast, By Vertical
7.3.12. Rest Of Europe Voice over Internet Protocol (VoIP) Market
7.3.12.1. Market Size and Forecast, By Services
7.3.12.2. Market Size and Forecast, By Configuration
7.3.12.3. Market Size and Forecast, By Vertical
7.4. Asia-Pacific
7.4.1. Key Market Trends and Opportunities
7.4.2. Market Size and Forecast, By Services
7.4.3. Market Size and Forecast, By Configuration
7.4.4. Market Size and Forecast, By Vertical
7.4.5. Market Size and Forecast, By Country
7.4.6. China Voice over Internet Protocol (VoIP) Market
7.4.6.1. Market Size and Forecast, By Services
7.4.6.2. Market Size and Forecast, By Configuration
7.4.6.3. Market Size and Forecast, By Vertical
7.4.7. Japan Voice over Internet Protocol (VoIP) Market
7.4.7.1. Market Size and Forecast, By Services
7.4.7.2. Market Size and Forecast, By Configuration
7.4.7.3. Market Size and Forecast, By Vertical
7.4.8. India Voice over Internet Protocol (VoIP) Market
7.4.8.1. Market Size and Forecast, By Services
7.4.8.2. Market Size and Forecast, By Configuration
7.4.8.3. Market Size and Forecast, By Vertical
7.4.9. South Korea Voice over Internet Protocol (VoIP) Market
7.4.9.1. Market Size and Forecast, By Services
7.4.9.2. Market Size and Forecast, By Configuration
7.4.9.3. Market Size and Forecast, By Vertical
7.4.10. Australia Voice over Internet Protocol (VoIP) Market
7.4.10.1. Market Size and Forecast, By Services
7.4.10.2. Market Size and Forecast, By Configuration
7.4.10.3. Market Size and Forecast, By Vertical
7.4.11. Thailand Voice over Internet Protocol (VoIP) Market
7.4.11.1. Market Size and Forecast, By Services
7.4.11.2. Market Size and Forecast, By Configuration
7.4.11.3. Market Size and Forecast, By Vertical
7.4.12. Malaysia Voice over Internet Protocol (VoIP) Market
7.4.12.1. Market Size and Forecast, By Services
7.4.12.2. Market Size and Forecast, By Configuration
7.4.12.3. Market Size and Forecast, By Vertical
7.4.13. Indonesia Voice over Internet Protocol (VoIP) Market
7.4.13.1. Market Size and Forecast, By Services
7.4.13.2. Market Size and Forecast, By Configuration
7.4.13.3. Market Size and Forecast, By Vertical
7.4.14. Rest of Asia-Pacific Voice over Internet Protocol (VoIP) Market
7.4.14.1. Market Size and Forecast, By Services
7.4.14.2. Market Size and Forecast, By Configuration
7.4.14.3. Market Size and Forecast, By Vertical
7.5. LAMEA
7.5.1. Key Market Trends and Opportunities
7.5.2. Market Size and Forecast, By Services
7.5.3. Market Size and Forecast, By Configuration
7.5.4. Market Size and Forecast, By Vertical
7.5.5. Market Size and Forecast, By Country
7.5.6. Brazil Voice over Internet Protocol (VoIP) Market
7.5.6.1. Market Size and Forecast, By Services
7.5.6.2. Market Size and Forecast, By Configuration
7.5.6.3. Market Size and Forecast, By Vertical
7.5.7. South Africa Voice over Internet Protocol (VoIP) Market
7.5.7.1. Market Size and Forecast, By Services
7.5.7.2. Market Size and Forecast, By Configuration
7.5.7.3. Market Size and Forecast, By Vertical
7.5.8. Saudi Arabia Voice over Internet Protocol (VoIP) Market
7.5.8.1. Market Size and Forecast, By Services
7.5.8.2. Market Size and Forecast, By Configuration
7.5.8.3. Market Size and Forecast, By Vertical
7.5.9. UAE Voice over Internet Protocol (VoIP) Market
7.5.9.1. Market Size and Forecast, By Services
7.5.9.2. Market Size and Forecast, By Configuration
7.5.9.3. Market Size and Forecast, By Vertical
7.5.10. Argentina Voice over Internet Protocol (VoIP) Market
7.5.10.1. Market Size and Forecast, By Services
7.5.10.2. Market Size and Forecast, By Configuration
7.5.10.3. Market Size and Forecast, By Vertical
7.5.11. Rest of LAMEA Voice over Internet Protocol (VoIP) Market
7.5.11.1. Market Size and Forecast, By Services
7.5.11.2. Market Size and Forecast, By Configuration
7.5.11.3. Market Size and Forecast, By Vertical
CHAPTER 8: COMPETITIVE LANDSCAPE
8.1. Introduction
8.2. Top Winning Strategies
8.3. Product Mapping Of Top 10 Player
8.4. Competitive Dashboard
8.5. Competitive Heatmap
8.6. Top Player Positioning, 2023
CHAPTER 9: COMPANY PROFILES
9.1. Nextiva
9.1.1. Company Overview
9.1.2. Key Executives
9.1.3. Company Snapshot
9.1.4. Operating Business Segments
9.1.5. Product Portfolio
9.1.6. Business Performance
9.1.7. Key Strategic Moves and Developments
9.2. Dialpad
9.2.1. Company Overview
9.2.2. Key Executives
9.2.3. Company Snapshot
9.2.4. Operating Business Segments
9.2.5. Product Portfolio
9.2.6. Business Performance
9.2.7. Key Strategic Moves and Developments
9.3. Ooma Office
9.3.1. Company Overview
9.3.2. Key Executives
9.3.3. Company Snapshot
9.3.4. Operating Business Segments
9.3.5. Product Portfolio
9.3.6. Business Performance
9.3.7. Key Strategic Moves and Developments
9.4. GoTo Connect
9.4.1. Company Overview
9.4.2. Key Executives
9.4.3. Company Snapshot
9.4.4. Operating Business Segments
9.4.5. Product Portfolio
9.4.6. Business Performance
9.4.7. Key Strategic Moves and Developments
9.5. Zoom Corporation
9.5.1. Company Overview
9.5.2. Key Executives
9.5.3. Company Snapshot
9.5.4. Operating Business Segments
9.5.5. Product Portfolio
9.5.6. Business Performance
9.5.7. Key Strategic Moves and Developments
9.6. OpenPhone
9.6.1. Company Overview
9.6.2. Key Executives
9.6.3. Company Snapshot
9.6.4. Operating Business Segments
9.6.5. Product Portfolio
9.6.6. Business Performance
9.6.7. Key Strategic Moves and Developments
9.7. Aircall
9.7.1. Company Overview
9.7.2. Key Executives
9.7.3. Company Snapshot
9.7.4. Operating Business Segments
9.7.5. Product Portfolio
9.7.6. Business Performance
9.7.7. Key Strategic Moves and Developments
9.8. 8x8, Inc.
9.8.1. Company Overview
9.8.2. Key Executives
9.8.3. Company Snapshot
9.8.4. Operating Business Segments
9.8.5. Product Portfolio
9.8.6. Business Performance
9.8.7. Key Strategic Moves and Developments
9.9. CallTower
9.9.1. Company Overview
9.9.2. Key Executives
9.9.3. Company Snapshot
9.9.4. Operating Business Segments
9.9.5. Product Portfolio
9.9.6. Business Performance
9.9.7. Key Strategic Moves and Developments
9.10. 3CX
9.10.1. Company Overview
9.10.2. Key Executives
9.10.3. Company Snapshot
9.10.4. Operating Business Segments
9.10.5. Product Portfolio
9.10.6. Business Performance
9.10.7. Key Strategic Moves and Developments
