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Voice-based Payments Market Size and Forecast (2020 - 2030), Global and Regional Share, Trend, and Growth Opportunity Analysis Report Coverage: By Component (Hardware and Software), By Enterprise Size (Large Enterprises and Small and Medium-Sized Enterprises), By Industry (BFSI, Automotive, Healthcare, Retail, Government, and Others), and by Geography

April 2024 | 163 pages | ID: V28B6850FC45EN
The Insight Partners

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The voice-based payments market was valued at US$ 6.47 billion in 2022 and is expected to reach US$ 14.37 billion by 2030; it is estimated to record a CAGR of 10.5% from 2022 to 2030.

The scope of the market report covers North America, Europe, Asia Pacific, Middle East and Africa, South and Central America. The Europe voice-based payment market is further segmented into Germany, the UK, Italy, Russia, France, and the Rest of Europe. The demand for online banking in Europe is growing significantly. According to the Global Commerce Media LLC Company, Gitnux, 89% of UK adults use online banking, and 64% use mobile banking apps. In 2022, the number of mobile users of digital banking reached 90.4% in Europe. This data shows that the digital banking trend is growing in Europe, and more people are shifting to online banking as a secure and convenient way to manage their finances.

Various companies are launching new voice-based payments in Europe. For instance, in September 2021, VibePay, a social payment initiation service, became the first organization to provide account-to-account voice-activated payments in Europe. VibePay’s users on iOS can pay or request payment from others with their voice directly and instantly from one bank account to another with no fees.

In December 2020, Ingenico, CopSonic, and Validsoft developed two strong voice authentication technologies that enable secure digital purchases at home and in vehicles and other environments. One of them was deployed to buy fuel in the city of Argentina in France. Therefore, with the growing use of digital and voice-based payments, the voice-based payment market is growing in the region.

Based on Industry, the voice-based payments market is segmented into BFSI, automotive, healthcare, retail, government, and others. The BFSI segment held the largest share in the voice-based payments market in 2022. The banking, financial services, and insurance (BFSI) sector is witnessing a significant transformation in the era of voice-based payments. With the rapid advancements in technology and changes in consumer preferences, BFSI players are increasingly exploring voice-based payment solutions as a means to enhance customer experience, drive operational efficiency, and stay ahead in the competitive landscape. In the BFSI sector, voice-based payments are revolutionizing customer interactions and engagement. Customers can use their voice to initiate transactions, check account balances, make bill payments, and access financial information, all without the need for physical interaction or navigating through complex menus. This saves time and provides a personalized and effortless customer experience.

PayPal; NCR Corporation; NPCI; Google LLC; Amazon.com, Inc.; Paysafe; Huawei Technologies Co., Ltd.; Vibepay; Cerence Inc.; and PCI Pal are among the key companies operating in the voice-based payments market that are profiled in the report. Other players are also functioning in the global market, contributing significant revenue shares year on year. The voice-based payments market report covers key developments in the market, such as organic and inorganic growth strategies. Several companies focus on organic growth strategies, including product approvals and product launches.

The overall voice-based payments market size has been derived using both primary and secondary sources. Exhaustive secondary research has been conducted using internal and external sources to obtain qualitative and quantitative information related to the voice-based payments market size. The process also helps obtain an overview and forecast of the market with respect to all the market segments. Also, multiple primary interviews have been conducted with industry participants to validate the data and gain analytical insights. This process includes industry experts such as VPs, business development managers, market intelligence managers, and national sales managers, along with external consultants such as valuation experts, research analysts, and key opinion leaders, specializing in the voice-based payments market.

1. INTRODUCTION

1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation

2. EXECUTIVE SUMMARY

2.1 Key Insights
2.2 Market Attractiveness

3. RESEARCH METHODOLOGY

3.1 Coverage
3.2 Secondary Research
3.3 Primary Research

4. VOICE-BASED PAYMENTS MARKET LANDSCAPE

4.1 Overview
4.2 PEST Analysis
4.3 Ecosystem Analysis
  4.3.1 Solution and Service Providers:
  4.3.2 End Users
  4.3.3 List of Vendors in Value Chain:

5. VOICE-BASED PAYMENTS MARKET – KEY MARKET DYNAMICS

5.1 Voice-Based Payments Market – Key Market Dynamics
5.2 Market Drivers
  5.2.1 Preference for Contactless Payment Solutions
  5.2.2 Advancements in Natural Language Processing (NLP) Technology
  5.2.3 Widespread Use of Smartphones and Smart Speakers
5.3 Market Restraints
  5.3.1 Security concerns
  5.3.2 Limited Accuracy in Voice Recognition Technology
5.4 Market Opportunities
  5.4.1 Adoption of Artificial Intelligence (AI)
5.5 Future Trends
  5.5.1 Increasing Adoption by Retail Sector
5.6 Impact of Drivers and Restraints:

6. VOICE-BASED PAYMENTS MARKET – GLOBAL MARKET ANALYSIS

6.1 Voice-Based Payments Market Revenue (US$ Million), 2022–2030
6.2 Voice-Based Payments Market Forecast Analysis

7. VOICE-BASED PAYMENTS MARKET ANALYSIS – BY COMPONENT

7.1 Software
  7.1.1 Overview
  7.1.2 Software: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
7.2 Hardware
  7.2.1 Overview
  7.2.2 Hardware: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)

8. VOICE-BASED PAYMENTS MARKET ANALYSIS – BY ENTERPRISE SIZE

8.1 Large Enterprises
  8.1.1 Overview
  8.1.2 Large Enterprises: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
8.2 SMEs
  8.2.1 Overview
  8.2.2 SMEs: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)

9. VOICE-BASED PAYMENTS MARKET ANALYSIS – BY INDUSTRY

9.1 BFSI
  9.1.1 Overview
  9.1.2 BFSI: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
9.2 Automotive
  9.2.1 Overview
  9.2.2 Automotive: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
9.3 Healthcare
  9.3.1 Overview
  9.3.2 Healthcare: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
9.4 Retail
  9.4.1 Overview
  9.4.2 Retail: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
9.5 Government
  9.5.1 Overview
  9.5.2 Government: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
9.6 Others
  9.6.1 Overview
  9.6.2 Others: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)

10. VOICE-BASED PAYMENTS MARKET – GEOGRAPHICAL ANALYSIS

10.1 Overview
10.2 North America
  10.2.1 North America Voice-Based Payments Market Overview
  10.2.2 North America: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
  10.2.3 North America: Voice-Based Payments Market Breakdown, by Component
    10.2.3.1 North America: Voice-Based Payments Market – Revenue and Forecast Analysis – by Component
  10.2.4 North America: Voice-Based Payments Market Breakdown, by Enterprise Size
    10.2.4.1 North America: Voice-Based Payments Market – Revenue and Forecast Analysis – by Enterprise Size
  10.2.5 North America: Voice-Based Payments Market Breakdown, by Industry
    10.2.5.1 North America: Voice-Based Payments Market – Revenue and Forecast Analysis – by Industry
  10.2.6 North America: Voice-Based Payments Market – Revenue and Forecast Analysis – by Country
    10.2.6.1 North America: Voice-Based Payments Market – Revenue and Forecast Analysis – by Country
    10.2.6.2 United States: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.2.6.2.1 United States: Voice-Based Payments Market Breakdown, by Component
      10.2.6.2.2 United States: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.2.6.2.3 United States: Voice-Based Payments Market Breakdown, by Industry
    10.2.6.3 Canada: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.2.6.3.1 Canada: Voice-Based Payments Market Breakdown, by Component
      10.2.6.3.2 Canada: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.2.6.3.3 Canada: Voice-Based Payments Market Breakdown, by Industry
    10.2.6.4 Mexico: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.2.6.4.1 Mexico: Voice-Based Payments Market Breakdown, by Component
      10.2.6.4.2 Mexico: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.2.6.4.3 Mexico: Voice-Based Payments Market Breakdown, by Industry
10.3 Europe
  10.3.1 Europe Voice-Based Payments Market Overview
  10.3.2 Europe: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
  10.3.3 Europe: Voice-Based Payments Market Breakdown, by Component
    10.3.3.1 Europe: Voice-Based Payments Market – Revenue and Forecast Analysis – by Component
  10.3.4 Europe: Voice-Based Payments Market Breakdown, by Enterprise Size
    10.3.4.1 Europe: Voice-Based Payments Market – Revenue and Forecast Analysis – by Enterprise Size
  10.3.5 Europe: Voice-Based Payments Market Breakdown, by Industry
    10.3.5.1 Europe: Voice-Based Payments Market – Revenue and Forecast Analysis – by Industry
  10.3.6 Europe: Voice-Based Payments Market – Revenue and Forecast Analysis – by Country
    10.3.6.1 Europe: Voice-Based Payments Market – Revenue and Forecast Analysis – by Country
    10.3.6.2 Germany: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.3.6.2.1 Germany: Voice-Based Payments Market Breakdown, by Component
      10.3.6.2.2 Germany: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.3.6.2.3 Germany: Voice-Based Payments Market Breakdown, by Industry
    10.3.6.3 France: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.3.6.3.1 France: Voice-Based Payments Market Breakdown, by Component
      10.3.6.3.2 France: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.3.6.3.3 France: Voice-Based Payments Market Breakdown, by Industry
    10.3.6.4 United Kingdom: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.3.6.4.1 United Kingdom: Voice-Based Payments Market Breakdown, by Component
      10.3.6.4.2 United Kingdom: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.3.6.4.3 United Kingdom: Voice-Based Payments Market Breakdown, by Industry
    10.3.6.5 Italy: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.3.6.5.1 Italy: Voice-Based Payments Market Breakdown, by Component
      10.3.6.5.2 Italy: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.3.6.5.3 Italy: Voice-Based Payments Market Breakdown, by Industry
    10.3.6.6 Russia: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.3.6.6.1 Russia: Voice-Based Payments Market Breakdown, by Component
      10.3.6.6.2 Russia: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.3.6.6.3 Russia: Voice-Based Payments Market Breakdown, by Industry
    10.3.6.7 Rest of Europe: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.3.6.7.1 Rest of Europe: Voice-Based Payments Market Breakdown, by Component
      10.3.6.7.2 Rest of Europe: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.3.6.7.3 Rest of Europe: Voice-Based Payments Market Breakdown, by Industry
10.4 Asia Pacific
  10.4.1 Asia Pacific Voice-Based Payments Market Overview
  10.4.2 Asia Pacific: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
  10.4.3 Asia Pacific: Voice-Based Payments Market Breakdown, by Component
    10.4.3.1 Asia Pacific: Voice-Based Payments Market – Revenue and Forecast Analysis – by Component
  10.4.4 Asia Pacific: Voice-Based Payments Market Breakdown, by Enterprise Size
    10.4.4.1 Asia Pacific: Voice-Based Payments Market – Revenue and Forecast Analysis – by Enterprise Size
  10.4.5 Asia Pacific: Voice-Based Payments Market Breakdown, by Industry
    10.4.5.1 Asia Pacific: Voice-Based Payments Market – Revenue and Forecast Analysis – by Industry
  10.4.6 Asia Pacific: Voice-Based Payments Market – Revenue and Forecast Analysis – by Country
    10.4.6.1 Asia Pacific: Voice-Based Payments Market – Revenue and Forecast Analysis – by Country
    10.4.6.2 China: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.4.6.2.1 China: Voice-Based Payments Market Breakdown, by Component
      10.4.6.2.2 China: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.4.6.2.3 China: Voice-Based Payments Market Breakdown, by Industry
    10.4.6.3 India: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.4.6.3.1 India: Voice-Based Payments Market Breakdown, by Component
      10.4.6.3.2 India: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.4.6.3.3 India: Voice-Based Payments Market Breakdown, by Industry
    10.4.6.4 Japan: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.4.6.4.1 Japan: Voice-Based Payments Market Breakdown, by Component
      10.4.6.4.2 Japan: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.4.6.4.3 Japan: Voice-Based Payments Market Breakdown, by Industry
    10.4.6.5 South Korea: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.4.6.5.1 South Korea: Voice-Based Payments Market Breakdown, by Component
      10.4.6.5.2 South Korea: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.4.6.5.3 South Korea: Voice-Based Payments Market Breakdown, by Industry
    10.4.6.6 Australia: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.4.6.6.1 Australia: Voice-Based Payments Market Breakdown, by Component
      10.4.6.6.2 Australia: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.4.6.6.3 Australia: Voice-Based Payments Market Breakdown, by Industry
    10.4.6.7 Rest of APAC: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.4.6.7.1 Rest of APAC: Voice-Based Payments Market Breakdown, by Component
      10.4.6.7.2 Rest of APAC: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.4.6.7.3 Rest of APAC: Voice-Based Payments Market Breakdown, by Industry
10.5 Middle East and Africa
  10.5.1 Middle East and Africa Voice-Based Payments Market Overview
  10.5.2 Middle East and Africa: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
  10.5.3 Middle East and Africa: Voice-Based Payments Market Breakdown, by Component
    10.5.3.1 Middle East and Africa: Voice-Based Payments Market – Revenue and Forecast Analysis – by Component
  10.5.4 Middle East and Africa: Voice-Based Payments Market Breakdown, by Enterprise Size
    10.5.4.1 Middle East and Africa: Voice-Based Payments Market – Revenue and Forecast Analysis – by Enterprise Size
  10.5.5 Middle East and Africa: Voice-Based Payments Market Breakdown, by Industry
    10.5.5.1 Middle East and Africa: Voice-Based Payments Market – Revenue and Forecast Analysis – by Industry
  10.5.6 Middle East and Africa: Voice-Based Payments Market – Revenue and Forecast Analysis – by Country
    10.5.6.1 Middle East and Africa: Voice-Based Payments Market – Revenue and Forecast Analysis – by Country
    10.5.6.2 Saudi Arabia: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.5.6.2.1 Saudi Arabia: Voice-Based Payments Market Breakdown, by Component
      10.5.6.2.2 Saudi Arabia: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.5.6.2.3 Saudi Arabia: Voice-Based Payments Market Breakdown, by Industry
    10.5.6.3 United Arab Emirates: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.5.6.3.1 United Arab Emirates: Voice-Based Payments Market Breakdown, by Component
      10.5.6.3.2 United Arab Emirates: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.5.6.3.3 United Arab Emirates: Voice-Based Payments Market Breakdown, by Industry
    10.5.6.4 South Africa: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.5.6.4.1 South Africa: Voice-Based Payments Market Breakdown, by Component
      10.5.6.4.2 South Africa: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.5.6.4.3 South Africa: Voice-Based Payments Market Breakdown, by Industry
    10.5.6.5 Rest of Middle East and Africa: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.5.6.5.1 Rest of Middle East and Africa: Voice-Based Payments Market Breakdown, by Component
      10.5.6.5.2 Rest of Middle East and Africa: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.5.6.5.3 Rest of Middle East and Africa: Voice-Based Payments Market Breakdown, by Industry
10.6 South and Central America
  10.6.1 South and Central America Voice-Based Payments Market Overview
  10.6.2 South and Central America: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
  10.6.3 South and Central America: Voice-Based Payments Market Breakdown, by Component
    10.6.3.1 South and Central America: Voice-Based Payments Market – Revenue and Forecast Analysis – by Component
  10.6.4 South and Central America: Voice-Based Payments Market Breakdown, by Enterprise Size
    10.6.4.1 South and Central America: Voice-Based Payments Market – Revenue and Forecast Analysis – by Enterprise Size
  10.6.5 South and Central America: Voice-Based Payments Market Breakdown, by Industry
    10.6.5.1 South and Central America: Voice-Based Payments Market – Revenue and Forecast Analysis – by Industry
  10.6.6 South and Central America: Voice-Based Payments Market – Revenue and Forecast Analysis – by Country
    10.6.6.1 South and Central America: Voice-Based Payments Market – Revenue and Forecast Analysis – by Country
    10.6.6.2 Brazil: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.6.6.2.1 Brazil: Voice-Based Payments Market Breakdown, by Component
      10.6.6.2.2 Brazil: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.6.6.2.3 Brazil: Voice-Based Payments Market Breakdown, by Industry
    10.6.6.3 Argentina: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.6.6.3.1 Argentina: Voice-Based Payments Market Breakdown, by Component
      10.6.6.3.2 Argentina: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.6.6.3.3 Argentina: Voice-Based Payments Market Breakdown, by Industry
    10.6.6.4 Rest of South and Central America: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
      10.6.6.4.1 Rest of South and Central America: Voice-Based Payments Market Breakdown, by Component
      10.6.6.4.2 Rest of South and Central America: Voice-Based Payments Market Breakdown, by Enterprise Size
      10.6.6.4.3 Rest of South and Central America: Voice-Based Payments Market Breakdown, by Industry

11. COMPETITIVE LANDSCAPE

11.1 Heat Map Analysis by Key Players
11.2 Company Positioning & Concentration
11.3 Company Share Analysis of Voice Based Payments Market

12. INDUSTRY LANDSCAPE

12.1 Overview
12.2 Market Initiative
12.3 New Product Development

13. COMPANY PROFILES

13.1 Amazon.com Inc
  13.1.1 Key Facts
  13.1.2 Business Description
  13.1.3 Products and Services
  13.1.4 Financial Overview
  13.1.5 SWOT Analysis
  13.1.6 Key Developments
13.2 NCR VOYIX Corp
  13.2.1 Key Facts
  13.2.2 Business Description
  13.2.3 Products and Services
  13.2.4 Financial Overview
  13.2.5 SWOT Analysis
  13.2.6 Key Developments
13.3 Google LLC
  13.3.1 Key Facts
  13.3.2 Business Description
  13.3.3 Products and Services
  13.3.4 Financial Overview
  13.3.5 SWOT Analysis
  13.3.6 Key Developments
13.4 PayPal Holdings Inc
  13.4.1 Key Facts
  13.4.2 Business Description
  13.4.3 Products and Services
  13.4.4 Financial Overview
  13.4.5 SWOT Analysis
  13.4.6 Key Developments
13.5 Vibe Pay Limited
  13.5.1 Key Facts
  13.5.2 Business Description
  13.5.3 Products and Services
  13.5.4 Financial Overview
  13.5.5 SWOT Analysis
  13.5.6 Key Developments
13.6 Paysafe Limited
  13.6.1 Key Facts
  13.6.2 Business Description
  13.6.3 Products and Services
  13.6.4 Financial Overview
  13.6.5 SWOT Analysis
  13.6.6 Key Developments
13.7 Cerence Inc
  13.7.1 Key Facts
  13.7.2 Business Description
  13.7.3 Products and Services
  13.7.4 Financial Overview
  13.7.5 SWOT Analysis
  13.7.6 Key Developments
13.8 Huawei Technologies Co Ltd
  13.8.1 Key Facts
  13.8.2 Business Description
  13.8.3 Products and Services
  13.8.4 Financial Overview
  13.8.5 SWOT Analysis
  13.8.6 Key Developments
13.9 PCI Pal
  13.9.1 Key Facts
  13.9.2 Business Description
  13.9.3 Products and Services
  13.9.4 Financial Overview
  13.9.5 SWOT Analysis
  13.9.6 Key Developments
13.10 National Payments Corporation of India (NPCI)
  13.10.1 Key Facts
  13.10.2 Business Description
  13.10.3 Products and Services
  13.10.4 Financial Overview
  13.10.5 SWOT Analysis
  13.10.6 Key Developments

14. APPENDIX

14.1 About The Insight Partners


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