Unified Communications: Market Research Report

August 2010 | 785 pages | ID: U96F57369F8EN
Global Industry Analysts, Inc

Abstracts

This report analyzes the Global market for Unified Communications in US$ Million World market by the following product segments: Audio Bridges, Unified Messaging, PBXs, Team Workspaces, IM/Presence Servers, Video Endpoints/Infrastructure, and Web Conferencing Servers.

The Service Segments also analysed in the report include Voice-Enabled UC Services, Messaging-Enabled UC Services, Video Bridging, Audio Conferencing, and Web Conferencing.

Annual estimates and forecasts are provided for the period 2007 through 2015.

The report profiles 114 companies including many key and niche players such as Alcatel-Lucent, Aastra Technologies Limited, Applied Voice & Speech Technologies, Inc., Avaya, Inc., Cisco Systems, Inc., International Business Machines Corporation, Interactive Intelligence, Microsoft Corporation, Mitel Networks Corporation, NEC Corporation of America, Polycom, RadiSys Corporation, ShoreTel, Inc., Siemens Enterprise Communications GMBH & CO., TeleWare Group, Plc, and Toshiba America Information Systems.

Market data and analytics are derived from primary and secondary research.

Company profiles are mostly extracted from URL research and reported select online sources.

Contents

I.INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

Study Reliability and Reporting Limitations
Disclaimers
Data Interpretation & Reporting Level
Quantitative Techniques & Analytics
Product Definitions and Scope of Study
I. Product Segments
II. Services Segments

II. EXECUTIVE SUMMARY

1.INDUSTRY OVERVIEW

Market Musings
UC: The Point of Convergence of Communication Technologies
Impact of Recession: A Review
Green IT Initiative Propels Growth of UC
Strategic High End Applications to Spur Growth
UC & Social Media Go Hand in Glove
Cloud Based Unified Communication Services Grow in Popularity
UC Demand Stimulates SIP Trunking Growth
Vendors & Service Providers Target SMEs
Growing Use of Smartphones Offers A New Growth Avenue for UC Applications
IP Telephony to Supersede Conventional PBX Technology

Table 1. World Market for IP PBX (2009): Percentage Share Breakdown of Dollar Sales of Pure IP PBX, and Hybrid PBX

Rising Preference for Hosted IP Telephony Services Over Premise-based Infrastructure
Developing Markets to Witness Strong Growth
Interoperability Issue Burns Bright
UCIF: Built To Chase the Interoperability Dream
A Compilation of Key Statistical Findings From Across The Globe: A Complimentary Coverage
Global

Table 2. World Audio Conferencing Bridge Market (2007): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart)

North America

Table 3. North American Enterprise Voice & Unified Messaging Platform Market (2007): Percentage Market Share Breakdown of Total Messaging Revenue by Leading Players (includes corresponding Graph/Chart)

Table 4. North American Enterprise Voice & Unified Messaging Platform Market (2007): Percentage Market Share Breakdown of Unified Messaging Licenses by Leading Players (includes corresponding Graph/Chart)

Asia-Pacific

Table 5. Unified Communications Market in Asia-Pacific (2007): Percentage Share Breakdown of Revenues by Segment (includes corresponding Graph/Chart)

Table 6. Unified Communications Services Market in Asia-Pacific (2009): Percentage Share Breakdown of Revenue by End-User Vertical (includes corresponding Graph/Chart)

Table 7. Unified Communications Services Market in Asia-Pacific (2009): Percentage Share Breakdown of Revenue by Country/Region (includes corresponding Graph/Chart)

Table 8. Asia-Pacific Recent Past, Current & Future Analysis for Unified Communications (UC) Applications and Services by Region/Country – China, India, Japan, and Rest of Asia-Pacific Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2006 Through 2015 (includes corresponding Graph/Chart)

Table 9. Asia-Pacific 10-Year Perspective for Unified Communications (UC) Applications and Services by Region/Country – Percentage Breakdown of Annual Revenues for China, India, Japan, and Rest of Asia- Pacific for Years 2006, 2009 & 2015 (includes corresponding Graph/Chart)

Table 10. Asia-Pacific Recent Past, Current & Future Analysis for Unified Communications (UC) by Segment – UC Applications and UC Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2006 Through 2015 (includes corresponding Graph/Chart)

Table 11. Asia-Pacific 10-Year Perspective for Unified Communications (UC) by Region/Country – Percentage Breakdown of Annual Revenues for UC Applications and UC Services for Years 2006, 2009 & 2015 (includes corresponding Graph/Chart)

Australia & New Zealand

Table 12. Unified Communication Services Market in Australia & New Zealand (2009): Percentage Share Breakdown of Revenue by End-User Vertical (includes corresponding Graph/Chart)

Table 13. Unified Communications Services Market in Australia & New Zealand (2009): Percentage Share Breakdown of Revenue by Service Type (includes corresponding Graph/Chart)

Association of Southeast Asian Nations (ASEAN)

Table 14. Unified Communications Services Market in ASEAN (2009): Percentage Share Breakdown of Revenue by End-User Vertical (includes corresponding Graph/Chart)

Table 15. Unified Communication Services Market in ASEAN (2009): Percentage Share Breakdown of Revenue by Service Type (includes corresponding Graph/Chart)

China

Table 16. Unified Communications Services Market in China (2009): Percentage Share Breakdown of Revenue by End-User Vertical (includes corresponding Graph/Chart)

Table 17. Unified Communications Services Market in China (2009): Percentage Share Breakdown of Revenue by Service Type (includes corresponding Graph/Chart)

India

Table 18. Unified Communications Market in India (2009): Percentage Share Breakdown of Revenue by Application Segments (includes corresponding Graph/Chart)

Table 19. Unified Communications Services Market in India (2009): Percentage Share Breakdown of Revenue by Service Type (includes corresponding Graph/Chart)

Table 20. Unified Communications Services Market in India (2009): Percentage Share Breakdown of Revenue by Customer Vertical (includes corresponding Graph/Chart)

Table 21. Unified Communications Market in India (2008): Percentage Market Share Breakdown of Revenue by Leading Vendors (includes corresponding Graph/Chart)

Table 22. Traditional Telephony Market in India (2008): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart)

Table 23. IP Telephony Market in India (2008): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart)

Table 24. Conferencing and Collaboration Market in India (2008) : Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart)

Table 25. E-mail Systems Market in India (2008) : Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart)

Table 26. Presence & Integrated UC Applications Market in India (2008) : Percentage Share Breakdown of Revenue by Leading Players

Table 27. Unified Client Market in India (2008) : Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart)

Table 28. Unified Communications Market in India (2008): Percentage Share Breakdown of Revenue by End-Use Customer Cluster

Japan

Table 29. Unified Communications Services Market in Japan (2009): Percentage Share Breakdown of Revenue by End-User Vertical (includes corresponding Graph/Chart)

Table 30. Unified Communication Services Market in Japan (2009): Percentage Share Breakdown of Revenue by Service Type (includes corresponding Graph/Chart)

South Korea

Table 31. Unified Communication Services Market in South Korea (2009): Percentage Share Breakdown of Revenue by End-User Vertical (includes corresponding Graph/Chart)

Table 32. Unified Communications Services Market in South Korea (2009): Percentage Share Breakdown of Revenue by Service Type (includes corresponding Graph/Chart)

Middle East/Africa
Egypt

Table 33. Unified Communications Market in Egypt (2008): Percentage Share Breakdown of Revenues by Leading Vendors (includes corresponding Graph/Chart)

Table 34. Unified Communications Market in Egypt (2008): Percentage Share Breakdown of Revenues by Application (includes corresponding Graph/Chart)

Table 35. Traditional Telephony Market in Egypt (2008): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart)

Table 36. IP Telephony Market in Egypt (2008): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart)

Table 37. E-mail Systems Market in Egypt (2008): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart)

Table 38. Conferencing and Collaboration Market in Egypt (2008): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart)

Table 39. Unified Messaging Market in Egypt (2008): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart)

Table 40. Unified Client Market in Egypt (2008): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart)

Table 41. Presence and Integrated UC Applications Market in Egypt (2008): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart)

Table 42. Unified Communications Market in Egypt (2008): Percentage Share Breakdown of Revenues by End-User Vertical (includes corresponding Graph/Chart)

Table 43. Unified Communications Market in Egypt (2008): Percentage Share Breakdown of Revenues by Customer Cluster (includes corresponding Graph/Chart)

Saudi Arabia

Table 44. Unified Communications Market in Saudi Arabia (2008): Percentage Share Breakdown of Revenues by Leading Vendors (includes corresponding Graph/Chart)

Table 45. Unified Communications Market in Saudi Arabia (2008): Percentage Share Breakdown of Revenues by Application (includes corresponding Graph/Chart)

Table 46. Traditional Telephony Market in Saudi Arabia (2008): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart)

Table 47. IP Telephony Market in Saudi Arabia (2008): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart)

Table 48. E-mail Systems Market in Saudi Arabia (2008): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart)

Table 49. Conferencing and Collaboration Market in Saudi Arabia (2008): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart)

Table 50. Unified Messaging Market in Saudi Arabia (2008): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart)

Table 51. Unified Client Market in Saudi Arabia (2008): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart)

Table 52. Presence and Integrated UC Applications Market in Saudi Arabia (2008): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart)

Table 53. Unified Communications Market in Saudi Arabia (2008): Percentage Share Breakdown of Revenue by End-User Vertical (includes corresponding Graph/Chart)

Table 54. Unified Communications Market in Saudi Arabia (2008): Percentage Share Breakdown of Revenue by Customer Cluster

UAE

Table 55. Unified Communications Market in UAE (2008): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart)

Table 56. Unified Communication Market in UAE (2008): Percentage Share Breakdown of Revenue by Application (includes corresponding Graph/Chart)

Table 57. Traditional Telephony Market in UAE (2008): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart)

Table 58. IP Telephony Market in UAE (2008): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart)

Table 59. E-mail Systems Market in UAE (2008): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart)

Table 60. Conferencing and Collaboration Market in UAE (2008): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart)

Table 61. Unified Messaging Market in UAE (2008): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart)

Table 62. Unified Client Market in UAE (2008): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart)

Table 63. Presence and Integrated UC Applications Market in UAE (2008): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart)

Table 64. Unified Communications Market in UAE (2008): Percentage Share Breakdown of Revenue by End-User Vertical (includes corresponding Graph/Chart)

Table 65. Unified Communications Market in UAE (2008): Percentage Share Breakdown of Revenue by Customer Cluster

Kenya

Table 66. IP Telephony Market in Kenya (2008): Percentage Share Breakdown of Revenue by End-User Vertical (includes corresponding Graph/Chart)

Table 67. IP Telephony Market in Kenya (2008): Percentage Share Breakdown of Revenue by Leading Companies (includes corresponding Graph/Chart)

2.PRODUCT OVERVIEW

Unified Communications (UC): An Introduction
Historical Background
Key Technologies and Applications
Unified Messaging
Conferencing
Instant Messaging
Presence
Business Process Integration
Mobility
Unified Communications vs. Unified Messaging
Benefits of Unified Communications

3.PRODUCT INTRODUCTIONS/LAUNCHES

TAIS Unveils Unified Communications Suite
Sprint Rolls Out SIP Trunking Service
AltiGen Communication Unveils MAX Communications Server 6.5 VoIP UC Platform
Avaya Launches Avaya AuraTM Midsize Solution
Siemens Enterprise Communications Launches OpenScale Professional Service and Integration Solutions
Alcatel-Lucent Introduces 5155 Rich Communications Manager
Avaya Launches Avaya IP Office Release 5
Nortel Introduces New UC Capabilities
Damovo Rolls Out UCaaS
VozTelecom Launches Out Flat-Rate Tariff Plan
Vodafone UK Launches Vodafone One
TeliaSonera Finland Introduces Sonera Team Center
Telenor Launches Unified Communications Solution in Norway
Cisco Unveils Unified Communications System Release 7.0
Tathmeer Secure Introduces UniTouch System in UAE
Pacnet Unveils Pacnet Virtual Conferencing Plus
ADTRAN® Launches NetVanta® Unified Communications Solutions
NEC Upgrades Integrated Communications Suite
Nortel Introduces Latest Unified Communications- Based Solutions
Nortel Expands Software Communication System
Plantronics Launches UC Wireless Headset Systems
Varolii Unveils Varolii Interact
3CX LAUNCHES 3CX PHONE SYSTEM V8.0
LightEdge Solutions Unveils Hosted UC Service
Comverse Rolls Out New UC Solution
Applied Voice & Speech Technologies Unveils CallXpress 8
Sipera Systems Unveils Business Continuity Communication Solution
British Telecom Launches New UC Application
Nortel and Microsoft Introduce HMC 4.5 UC Solution
Siemens Communications Launches OpenScape Unified Communications Server
Avaya Unveils Avaya one-X Communicator
Nortel Introduces New Unified Communications Solutions
Zeacom Rolls Out Zeacom Communications Center 5.0
IBM and Nortel Launch Carrier-Enabled UC Solution
Avaya Introduces Low-Cost UC Solutions
Nortel Rolls Out Nortel Agile Communication Environment
Officescape Launches Unified Communications v1.5
BT Spain Launches New Unified Communications Solution
Zeacom Launches Zeacom Communications Center 5.1
Tadiran Telecom Unveils Coral Sea Softswitch3.0
Adaptive Engineering Rolls Out Concourse 3.0
Aspect Unveils UC Systems and Services Integration Practice
OKI Networks Launches IPstage MX/SX Release 6 and IPstage EX100 Release 6
NetQoS Launches Unified Communications Monitor Add-in
SpinVox, Mutare and Avaya Introduce Speech to Text Service
Cisco and Fastweb Launch UniFast Communication
Sprint Introduces Wireless Integration
Mitel Introduces Simplified Unified Communication Solutions

4.RECENT INDUSTRY ACTIVITY

Avaya Acquires Nortel Enterprise Solution
Wave Technology Solutions Group Acquires Majority Stake in Radianta
j2 Global Communications Acquires Assets of CallWave
Avtex Solutions Acquires DialPro Tennessee
Zultys Collaborates with Phybridge
INX Purchases AdvancedNetworX
Interface Security Systems Enters into Partnership with New Global Telecom
Unified360 Collaborates with DirectBuy
Siemens Enterprise Communications Enters into Partnership with UTC Associates
New Global Telecom Enters into Partnership with NationsLine
Westcon Signs Agreement with Microsoft
Motorola and Vocera Ink Agreement
ShoreTel and IBM Enter into Agreement
Cisco Acquires Tandberg
SRC Acquires Microsoft’s UC Voice Ready Partner Status
Fujitsu Extends Contract with Cisco
Damovo Enters into Partnership with Agito Networks
View Communications Enters into Partnership with SecureLogix Corporation
Microsoft Enters into Alliance with Eircom
AltiGen and Hypercom Sign Agreement
Unified Group Merges with Applinet
Vodafone UK Takes Over Central Telecom
HP Enters into Strategic Partnership with Microsoft
InfoSec Pacific Signs Distribution Agreement with FaceTime Communications
Alcatel-Lucent Chooses Sahara Computers
MTS Allstream Signs Contract with Rural Information Services Initiative
Alcatel-Lucent Enters into Partnership with Telstra
MTS Allstream Takes Over VisionIP
NBC Universal Selects Avaya to Offer UC Solutions
Contactual Enters into Partnership with CallTower
Datapulse and BT Sign Agreement
Voxeo Takes Over IMified
Deutsche Telefon Standard Enters into Partnership with Estos
Samsung Electronics Collaborates with DiVitas Networks
Objectworld Communications Collaborates with CyberData
RSI and ConverTec Enter into Agreement
Objectworld Enters into Partnership with Dialogic
Orange Partners with Cisco to Deliver Unified Communication Solutions
Cisco Takes Over Jabber
ShoreTel Enters into Partnership with IBM
LiteScape Technologies Enters into Partnership with Nexus
Cisco Collaborates with Westcon Group
NEC Enters into Alliance with IBM
ShoreTel and Black Box Enter into Collaboration

5.FOCUS ON SELECT GLOBAL PLAYERS

Alcatel-Lucent (France)
Aastra Technologies Limited (Canada)
Applied Voice & Speech Technologies, Inc. (USA)
Avaya, Inc. (USA)
Cisco Systems, Inc. (USA)
International Business Machines Corporation (IBM) (USA)
Interactive Intelligence (USA)
Microsoft Corporation (USA)
Mitel Networks Corporation (Canada)
NEC Corporation of America (USA)
Polycom (USA)
RadiSys Corporation (USA)
ShoreTel, Inc. (USA)
Siemens Enterprise Communications GmbH & Co. (Germany)
TeleWare Group, Plc (UK)
Toshiba America Information Systems (USA)

6.GLOBAL MARKET PERSPECTIVE

Table 68. World Recent Past, Current & Future Analysis for Unified Communications by Product Segment – Audio Bridges, Unified Messaging, PBXs, Team Workspaces, IM/Presence Servers, Video Endpoints/Infrastructure, and Web Conferencing Servers Markets Independently Analyzed with Annual Sales Figures in US$ Million for Years 2007 through 2015 (includes corresponding Graph/Chart)

Table 69. World 10-Year Perspective for Unified Communications by Product Segment – Percentage Breakdown of Dollar Sales for Audio Bridges, Unified Messaging, PBXs, Team Workspaces, IM/Presence Servers, Video Endpoints/Infrastructure, and Web Conferencing Servers for Years 2007, 2010 & 2015 (includes corresponding Graph/Chart)

Table 70. World Recent Past, Current & Future Analysis for Unified Communications by Service Segment – Voice-Enabled UC Services, Messaging-Enabled UC Services, Video Bridging, Audio Conferencing and Web Conferencing Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2007 through 2015 (includes corresponding Graph/Chart)

Table 71. World 10-Year Perspective for Unified Communications by Service Segment – Percentage Breakdown of Revenues for Voice-Enabled UC Services, Messaging-Enabled UC Services, Video Bridging, Audio Conferencing and Web Conferencing for Years 2007, 2010 & 2015 (includes corresponding Graph/Chart)

III. COMPETITIVE LANDSCAPE

Total Companies Profiled: 114 (including Divisions/Subsidiaries - 124)
Region/CountryPlayers
The United States
Canada
Japan
Europe
France
Germany
The United Kingdom
Italy
Spain
Rest of Europe
Asia-Pacific (Excluding Japan)
Middle East
Latin America