Unified Communication as a Service (UCaaS): Market Research Report

August 2018 | 309 pages | ID: U9B4C97AC23EN
Global Industry Analysts, Inc

Abstracts

This report analyzes the worldwide markets for Unified Communications as a Service (UCaaS) in US$ Million. The Global, the U.S. and the European markets are independently analyzed by the following Segments: Collaboration Application, Telephony, UC Application, and Contact Center. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World.

Annual estimates and forecasts are provided for the period 2015 through 2022. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs.

The report profiles 117 companies including many key and niche players such as -

• 8x8, Inc.
• AT&T, Inc.
• Avaya, Inc.
• BT Group plc
• Centile Telecom Applications
• Cisco Systems, Inc.

Contents

1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

Study Reliability and Reporting Limitations
Data Interpretation & Reporting Level
Quantitative Techniques & Analytics
Product Definitions and Scope of Study
Collaborative Applications
Telephony
UCC Applications
Contact Center Solutions

2. INDUSTRY OVERVIEW

Availability of Diverse Communication Channels & Collaboration Solutions Heightens the Need for Unification
Complexities of In-House Deployment & Management of UCC Throws Spotlight on Cloud Based Services
Why In-House Implementation of UCC is a Complex Task….
Cloud Based Unified Communication & Collaboration as a Service – The ‘Buzzword’ for Affordable, Scalable & Easy-to-Deploy UCC Strategy
Cloud Based UCCaaS – Market Dynamics

Table 1. Growing Enterprise Willingness to Adopt UCC, Measured as a Percentage of Respondent Responses Highlighting Their Choice of UCC Spending Strategy for the Next 3 Years (includes corresponding Graph/Chart)

Favorable Macro Factors Lend Traction to UCaaS Demand

Table 2. World Real GDP Growth Rates in % (2016-2019P): Breakdown by Country/Region (includes corresponding Graph/Chart)

Developed Regions: Key Revenue Contributors

Table 3. World UCaaS Market by Region: Percentage Breakdown of Revenues for Developed and Developing Regions (2018E & 2022P) (includes corresponding Graph/Chart)

Emerging Markets: Hotspots for Growth

Table 4. World UCaaS Market - Geographic Regions Ranked by % CAGR (Revenues) for 2015-2022: Asia-Pacific, Latin America, Rest of World, US, Canada, Europe, and Japan (includes corresponding Graph/Chart)

Cloud Ready Asian Countries to Drive the Next Wave of Disruptive Cloud Service Offerings in UCC

Table 5. High Cloud Readiness Index (CRI) Score in Asian Countries Spells Lucrative Business Opportunities for UCaaS: Breakdown of CRI Indices by Country for 2018 (includes corresponding Graph/Chart)

3. NOTEWORTHY TRENDS, GROWTH DRIVERS & ISSUES

Growth in Enterprise Cloud Spending Augurs Well for the Cloud Based UCaaS Market

Table 6. World Cloud Computing Spending (2011, 2014 & 2017) Breakdown of Estimated Annual Spending in US$ Billion (includes corresponding Graph/Chart)

Table 7. Soaring Importance of Cloud Computing in World IT infrastructure Spending to Drive Demand for UCaaS: Percentage Breakdown of Annual Spending for IT Solutions by Infrastructure Type (2015, 2017 & 2020P) (includes corresponding Graph/Chart)

Cloud Based UCCaaS Comes as a Shot in the Arm for Enterprise Green IT Initiatives

Table 8. Growing Investments in Green IT as Measured by the Spurt in Green Datacenter Revenues Opens Attractive Opportunities for Integration of Advanced UCC Solutions as Green Technology: World Green Datacenter Revenue (in US$ Billion) for the Years 2016, 2019 and 2022 (includes corresponding Graph/Chart)

Rising Adoption of Enterprise Mobility & BYOD Strategies and Huge Complexities in Integrating UCC to Mobile Platforms Drive Cloud Based UCCaaS Adoption

Table 9. Robustly Growing Spending on Enterprise Mobility Projects Generates Parallel Opportunities for UCaaS: Global Spending On Mobile Enterprise Infrastructure Software and Services (in US$ Million) by Region/Country for the Years 2017 & 2020P (includes corresponding Graph/Chart)

Table 10. Growing Mobile Worker Population Strengthens the Business Case for UcaaS Deployment: Breakdown of Global Mobile Worker Population (in Million) by Geographic Region for the Years 2017 & 2024P (includes corresponding Graph/Chart)

Table 11. Significant Increase in the Share of Corporate-Owned Tablets Steers BYOD as Mainstream Strategy while Spurring Opportunities for UCaaS: Global Percentage Breakdown of Installed Base of Corporate-Owned and Consumer Owned Tablets for the Years 2011, 2014 & 2017 (includes corresponding Graph/Chart)

Key Factors Encouraging BYOD Trend among Enterprises Ranked by Importance Attached by Enterprises
Select Mobile Apps Used in BYOD Environments
High Speed Internet Infrastructure Supports Cloud Based UCCaaS Deployment

Table 12. Global Growth in Demand for Bandwidth: Breakdown of Compounded Annual Growth Rate (CAGR) for the Period 2012-2020 by Geographic Region - Africa, Asia, Europe, Latin America, Middle East, Oceania, and North America (US & Canada) (includes corresponding Graph/Chart)

Table 13. Average Internet Speeds (in Mbps) for Select Countries (2017) (includes corresponding Graph/Chart)

Public Cloud – The Most Popular Choice of Cloud Model for UCCaaS Delivery

Table 14. Ballooning Demand for Public Cloud Services Sets the Right Business Climate for UCaaS: Global Market for Public Cloud Computing Services by Geographic Region (in US$ Million) for the Years 2018E and 2024P (includes corresponding Graph/Chart)

Hybrid Clouds to be Fastest Growing Deployment Model for UCCaaS

Table 15. World Hybrid Cloud Market: Breakdown of Annual Revenues in US$ Million for Years 2016, 2018E, 2020P and 2022P (includes corresponding Graph/Chart)

Table 16. World Hybrid Cloud Market by Geographic Region/Country (2018E): Percentage Breakdown of Annual Revenues for US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World (includes corresponding Graph/Chart)

Mushrooming SMBs Spur Adoption of Cloud Based UCC

Table 17. Percentage of Companies with Less than 10 Employees in Select Countries (includes corresponding Graph/Chart)

Tracing UCCaaS Adoption Patterns in Key End-Use Industries
Banking, Finance & Insurance (BFSI)
Healthcare Industry
Retail Industry
Key Issues & Challenges
Security Concerns
Lack of Interoperability Among Vendor Solutions
Lack of Adequate Awareness About Cloud Based UCCaaS
Difficultly in Migrating Traditional Communication Strategy with Cloud Based UCCaaS

4. SERVICE OVERVIEW

Unified Communications & Collaboration (UCC) – Introduction & Definition
Key Benefits of UCC
Types of UCC by Deployment Model
On Premise Unified Communication & Collaboration
Cloud Based Unified Communication & Collaboration
Hybrid Unified Communications & Collaboration
Cloud Based Unified Communication & Collaboration as a Service (UCaaS)
Benefits of UCCaaS
For Employees and End Users
For Business Owners
For Enterprise IT Departments
UCCaaS Categories Based on Deployment Model
Public Cloud Based UCCaaS
Private Cloud Based UCCaaS
Hybrid Cloud Based UCCaaS
UCCaaS Categories Based on Tenancy
Single-Tenancy
Multi-Tenancy
Key Technology Solutions Provided as Cloud Services
Telephony
Collaborative Applications
UCC Applications
Contact Center Solutions
Benefits of Cloud Based Contact Center Infrastructure

5. COMPETITIVE LANDSCAPE

Leading Players in the UCaaS Market
Market Abuzz with M&A Activity
Select M&A Deals involving UC and UCaaS Vendors (2015-2018)
5.1 Focus on Select Global Players
8X8, INC. (USA)
AT&T, Inc. (USA)
Avaya, Inc. (USA)
BT Group plc (UK)
Centile Telecom Applications (France)
Cisco Systems, Inc. (USA)
DXC Technology Co. (USA)
Fuze (USA)
IBM Corporation (USA)
Microsoft Corporation (USA)
Mitel Networks Corporation (Canada)
NTT Communications (Japan)
Orange Business Services (France)
RingCentral, Inc. (USA)
Verizon Enterprise Solutions (USA)
Vonage (USA)
West Corporation (USA)
5.2 Product/Service Launches
Microsoft Rolls Out Microsoft Teams as a Replacement to Skype for Business
Mavenir Unveils mUCaaS Platform
Westcon-Comstor Rolls Out Westcon UCaaS
Masergy Enhances Global UCaaS with Masergy Connect
Vonage Rolls Out Vonage Business Cloud
Intermedia Rolls Out Intermedia Unite
Frontier Communications Unveils Frontier AnyWare UCaaS
net2phone Launches net2phone Hosted PBX Unlimited Service in Mexico
NorthState Technology Introduces Hosted UcaaS Solution
Amazon Releases Chime
SkySwitch Integrates UCaaS with Amazon Alexa Voice-Command Support
Unify Launches OpenScape Cloud
NEC Canada and Enghouse Interactive Introduce UNIVERGE BLUE UCaaS
Alcatel-Lucent Enterprise Rolls Out Rainbow Connector
Windstream Rolls Out Broadview OfficeSuite with SD-WAN
5.3 Recent Industry Activity
Avaya Establishes Avaya Cloud Business Unit
Cisco Snaps Up BroadSoft
Searchlight Capital Partners Snaps Up Mitel
Avaya Snaps Up Spoken Communications
BT Group to Establish BT Enterprise
Ooma to Acquire Voxter Communications
LogMeIn to Acquire Jive Communications
Ribbon Communications Acquires Edgewater Networks
Vonage to Acquire NewVoiceMedia
Fusion to Acquire Megapath
net2phone Takes Over Versature
Evolve IP Snaps Up thevoicefactory
ScanSource Acquires Intelisys Global
Waterland Private Equity Consolidates Centile, Swyx Solutions and Within Reach Group
Evolve IP Acquires Assets of AiTech
8X8 INKS STRATEGIC PARTNERSHIP DEAL WITH ITANCIA SARL
Star2Star and Blueface Merge to Establish StarBlue
Avaya Completes Debt Restructuring Program
Fuze Relocates to New Boston Headquarters
Apollo Global Management Acquires West Corporation
Mitel Snaps Up ShoreTel
West Acquires Cloud Collaboration Assets of Vocus Group
Sonus and GENBAND Merge to Establish Ribbon Communications
NetFortris Snaps Up Fonality
nexVortex Acquires Northwest Vox
Avaya Government Solutions Teams Up with collab9
BroadSoft Collaborates with Symbio Networks in Australia
CenturyLink Joins Hands with BroadSoft

6. GLOBAL MARKET PERSPECTIVE

Table 18. World Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Geographic Region/Country - US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

Table 19. World 5-Year Perspective for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Geographic Region/Country - Percentage Breakdown of Revenues for US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)

UCaaS Technology Segments by Region

Table 20. World Recent Past, Current & Future Analysis for Cloud Based UCaaS Collaboration Application by Geographic Region/Country - US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

Table 21. World 5-Year Perspective for Cloud Based UCaaS Collaboration Application by Geographic Region/Country - Percentage Breakdown of Revenues for US, Europe, and Rest of World Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)

Table 22. World Recent Past, Current & Future Analysis for Cloud Based UCaaS Telephony by Geographic Region/Country - US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

Table 23. World 5-Year Perspective for Cloud Based UCaaS Telephony by Geographic Region/Country - Percentage Breakdown of Revenues for US, Europe, and Rest of World Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)

Table 24. World Recent Past, Current & Future Analysis for Cloud Based UCaaS UC Application by Geographic Region/Country - US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

Table 25. World 5-Year Perspective for Cloud Based UCaaS UC Application by Geographic Region/Country - Percentage Breakdown of Revenues for US, Europe, and Rest of World Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)

Table 26. World Recent Past, Current & Future Analysis for Cloud Based UCaaS Contact Center by Geographic Region/Country - US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

Table 27. World 5-Year Perspective for Cloud Based UCaaS Contact Center by Geographic Region/Country - Percentage Breakdown of Revenues for US, Europe, and Rest of World Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)

7. REGIONAL MARKET PERSPECTIVE

7.1 The United States
A. Market Analysis
The United States: Prime Market for Cloud-based UCaaS

Table 28. US Accounts for about 1/3rd Share of World UCaaS Market: Percentage Breakdown of Revenues for the US and Rest of World (2018E & 2022P) (includes corresponding Graph/Chart)

Enterprise Mobility Continues to Find Significant Demand – Augurs Well for Cloud Based UCCaaS Market
Competitive Scenario
B. Market Analytics

Table 29. US Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Technology Segment - Collaboration Application, Telephony, UC Application, and Contact Center Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

Table 30. US 5-Year Perspective for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Technology Segment - Percentage Breakdown of Revenues for Collaboration Application, Telephony, UC Application, and Contact Center Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)

7.2 Canada
Market Analysis

Table 31. Canadian Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) Market with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

7.3 Japan
Market Analysis

Table 32. Japanese Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) Market with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

7.4 Europe
A. Market Analysis
Analysis by Region
Analysis by Segment
Resurgence in Enterprise Sector to Drive Demand for UCaaS in Europe
B. Market Analytics

Table 33. European Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Geographic Region/ Country - France, Germany, Italy, UK, Spain, Russia, and Rest of Europe Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

Table 34. European 5-Year Perspective for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Geographic Region/Country - Percentage Breakdown of Revenues for France, Germany, Italy, UK, Spain, Russia, and Rest of Europe Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)

Table 35. European Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Technology Segment - Collaboration Application, Telephony, UC Application, and Contact Center Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

Table 36. European 5-Year Perspective for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Technology Segment - Percentage Breakdown of Revenues for Collaboration Application, Telephony, UC Application, and Contact Center Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)

7.5 Asia-Pacific
A. Market Analysis
Asia-Pacific: A Market Laden with Opportunities
Growing Importance of Enterprise Mobility to Spur Momentum
B. Market Analytics

Table 37. Asia-Pacific Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) Market with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

7.6 Latin America
Market Analysis

Table 38. Latin American Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) Market with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

7.7 Rest of World
Market Analysis

Table 39. Rest of World Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) Market with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

8. COMPANY PROFILES

Total Companies Profiled: 117 (including Divisions/Subsidiaries - 123)
The United States (68)
Canada (5)
Japan (1)
Europe (33)
  France (4)
  Germany (4)
  The United Kingdom (17)
  Italy (1)
  Rest of Europe (7)
Asia-Pacific (Excluding Japan) (12)
Middle East (2)
Africa (2)