Telecom IT Services Market by Solutions(CRM, Mobile Commerce, Enterprise Mobility, Network Management, Supply Chain Management, OSS BSS and Others), & by Deployment - Global Forecast to 2019
The Telecom IT Services market is setting an optimistic market trend. It is one of the most effective and efficient solution to cater the increasing demand for more efficient and optimized business processes, apart from providing various benefits such as increased customer satisfaction, less time to market for launch of new services, better manageability, and economies of scale. It offers increased ability to handle more number of customer transactions.
One if the major force that is driving the Telecom IT Services is the financial pressure faced by the Telecom operators. The decreasing ARPU, rise in operating expenditure are exerting a huge pressure on the operators balance sheet. Telecom operators are finding it difficult to maintain the IT infrastructure at their premises as there is high maintenance and service cost involved with it. The operator has shifted towards IT service providers to maintain their legacy infrastructure which has enabled the Telecom IT Services market to growth.
The major restraints in this market are high capital expenditure that is incurred in establishing the IT services. The ROI on IT services usually takes longer which has curbed the spending in this market. Government regulations are another major barrier as the changing norms in this vertical have made operators to spend cautiously in the IT services market.
There are various assumptions that have been taken into consideration for market sizing and forecasting exercise. Few of global assumptions include political, economic, social, technological and economic factors. For instance, exchange rates, one of the economic factors, are expected to have a moderate rating of impact on this market. Therefore, dollar fluctuations are not expected to seriously affect the forecasts in the emerging APAC regions.
The report will help the market leaders/new entrants in this market in the following ways:
1. This report segments the market into solution types, deployment modes and services covering this market comprehensively. The report provides the closest approximations of the revenue numbers for the overall market and the sub-segments. The market numbers are further split across the different verticals and regions.
2. This report will help in the better understanding of the competitor and gain more insights to better position one’s business. There is a separate section on competitive landscape, which includes competitor ecosystem and competitor portfolio comparison. Besides, there are company profiles of top ten players in this market. In this section, market internals are provided that can put one ahead of the competitors.
3. The report helps in understanding the pulse of the market. The report provides information on key market drivers, restraints, challenges, and opportunities.
One if the major force that is driving the Telecom IT Services is the financial pressure faced by the Telecom operators. The decreasing ARPU, rise in operating expenditure are exerting a huge pressure on the operators balance sheet. Telecom operators are finding it difficult to maintain the IT infrastructure at their premises as there is high maintenance and service cost involved with it. The operator has shifted towards IT service providers to maintain their legacy infrastructure which has enabled the Telecom IT Services market to growth.
The major restraints in this market are high capital expenditure that is incurred in establishing the IT services. The ROI on IT services usually takes longer which has curbed the spending in this market. Government regulations are another major barrier as the changing norms in this vertical have made operators to spend cautiously in the IT services market.
There are various assumptions that have been taken into consideration for market sizing and forecasting exercise. Few of global assumptions include political, economic, social, technological and economic factors. For instance, exchange rates, one of the economic factors, are expected to have a moderate rating of impact on this market. Therefore, dollar fluctuations are not expected to seriously affect the forecasts in the emerging APAC regions.
The report will help the market leaders/new entrants in this market in the following ways:
1. This report segments the market into solution types, deployment modes and services covering this market comprehensively. The report provides the closest approximations of the revenue numbers for the overall market and the sub-segments. The market numbers are further split across the different verticals and regions.
2. This report will help in the better understanding of the competitor and gain more insights to better position one’s business. There is a separate section on competitive landscape, which includes competitor ecosystem and competitor portfolio comparison. Besides, there are company profiles of top ten players in this market. In this section, market internals are provided that can put one ahead of the competitors.
3. The report helps in understanding the pulse of the market. The report provides information on key market drivers, restraints, challenges, and opportunities.
1 INTRODUCTION
1.1 OBJECTIVES OF THE STUDY
1.2 REPORT DESCRIPTION
1.3 MARKETS COVERED
1.4 STAKEHOLDERS
1.5 MARKET SCOPE
2 RESEARCH METHODOLOGY
2.1 MARKET SIZE ESTIMATION
2.2 MARKET CRACKDOWN & DATA TRIANGULATION
2.3 MARKET SHARE ESTIMATION
2.3.1 KEY DATA POINTS TAKEN FROM SECONDARY SOURCES
2.3.2 KEY DATA POINTS FROM PRIMARY SOURCES
2.3.2.1 Key Industry Insights
2.3.3 ASSUMPTIONS
3 EXECUTIVE SUMMARY
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN TELECOM IT SERVICES
4.2 TELECOM IT SERVICES MARKET – THREE SOLUTIONS SEGMENTS
4.3 NORTH AMERICA COMMAND OVER TWO-FIFTH OF THE MARKET SHARE
4.4 TELECOM IT SERVICES MARKET: FIVE REGIONS
4.5 LIFE CYCLE ANALYSIS, BY REGION
4.6 MARKET CHASM ANALYSIS
5 MARKET OVERVIEW
5.1 INTRODUCTION
5.2 MARKET SEGMENTATION
5.2.1 TELECOM IT SERVICES BY SOLUTIONS
5.2.2 TELECOM IT SERVICES BY DEPLOYMENT MODEL
5.2.3 TELECOM IT SERVICES BY END USER
5.3 MARKET DYNAMICS
5.3.1 DRIVERS
5.3.1.1 Financial Pressure
5.3.1.2 Competence Needs
5.3.2 RESTRIANTS
5.3.2.1 Government Regulations
5.3.2.2 High Capital Requirement
5.3.3 OPPORTUNITIES
5.3.3.1 Growing Demand for High-Speed Data Services
5.3.4 CHALLENGES
5.3.4.1 Cost-effective Ways to Deliver Telecom IT Services
5.3.4.2 Customer Expectations Are Subjective
5.3.5 BURNING ISSUE
5.3.5.1 Decrease in Operator Revenue Hampering Growth of IT in Telecom
6 INDUSTRY TRENDS
6.1 INTRODUCTION
6.2 VALUE CHAIN ANALYSIS
6.3 SUPPLY CHAIN ANALYSIS
6.4 PORTER’S FIVE FORCES ANALYSIS
6.4.1 THREAT FROM NEW ENTRANTS
6.4.2 THREAT FROM SUBSTITUTES
6.4.3 BARGAINING POWER OF SUPPLIERS
6.4.4 BARGAINING POWER OF BUYERS
6.4.5 INTENSITY OF COMPETITIVE RIVALRY
6.5 STRATEGIC BENCHMARKING
6.5.1 PRODUCT ENHANCEMENT AND EXPANSIONS
6.5.2 MERGERS & ACQUISITIONS, STRATEGIC AGREEMENT, AND JOINT VENTURES
7 TELECOM IT SERVICES MARKET, BY SOLUTION
7.1 INTRODUCTION
7.2 CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
7.2.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL
7.2.2 MARKET SIZE AND FORECAST BY END USER
7.3 MOBILE COMMERCE
7.3.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL
7.3.2 MARKET SIZE AND FORECAST BY END USER
7.4 ENTERPRISE MOBILITY
7.4.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL
7.4.2 MARKET SIZE AND FORECAST BY END USER
7.5 NETWORK MANAGEMENT
7.5.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL
7.5.2 MARKET SIZE AND FORECAST BY END USER
7.6 SUPPLY CHAIN MANAGEMENT
7.6.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL
7.6.2 MARKET SIZE AND FORECAST BY END USER
7.7 OSS BSS SOLUTIONS
7.7.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL
7.7.2 MARKET SIZE AND FORECAST BY END USER
7.8 OTHER SOLUTIONS
7.8.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL
7.8.2 MARKET SIZE AND FORECAST BY END USER
8 GLOBAL TELECOM IT SERVICES MARKET, BY DEPLOYMENT MODEL
8.1 INTRODUCTION
8.2 CLOUD
8.2.1 MARKET SIZE AND FORECAST BY REGION
8.3 ON-PREMISE
8.3.1 MARKET SIZE AND FORECAST, BY REGION
9 GLOBAL TELECOM IT SERVICES MARKET, BY END USER
9.1 INTRODUCTION
9.2 SMALL AND MEDIUM BUSINESSES (SMBS)
9.2.1 MARKET SIZE AND FORECAST, BY REGION
9.3 ENTERPRISES
9.3.1 MARKET SIZE AND FORECAST, BY REGION
10 GEOGRAPHIC ANALYSIS
10.1 INTRODUCTION
10.2 NORTH AMERICA
10.2.1 MARKET SIZE AND FORECAST BY SOLUTION
10.3 EUROPE
10.3.1 MARKET SIZE AND FORECAST BY SOLUTION
10.4 ASIA-PACIFIC
10.4.1 MARKET SIZE AND FORECAST BY SOLUTION
10.5 MIDDLE EAST AND AFRICA
10.5.1 MARKET SIZE AND FORECAST BY SOLUTION
10.6 LATIN AMERICA
10.6.1 MARKET SIZE AND FORECAST BY SOLUTION
11 COMPETITIVE LANDSCAPE
11.1 OVERVIEW
11.2 MARKET SHARE ANALYSIS, TELECOM IT SERVICES MARKET
11.3 COMPETITIVE SITUATION AND TRENDS
11.3.1 NEW PRODUCT LAUNCHES
11.3.2 AGREEMENTS, PARTNERSHIPS, COLLABORATIONS, AND JOINT VENTURES
11.3.3 MERGERS AND ACQUISITIONS
12 COMPANY PROFILES
12.1 INTRODUCTION
12.2 ACCENTURE
12.2.1 OVERVIEW
12.2.2 PRODUCTS & SERVICES
12.2.3 STRATEGIES & INSIGHTS
12.2.4 RECENT DEVELOPMENTS
12.2.5 MNM VIEW
12.3 AMDOCS
12.3.1 OVERVIEW
12.3.2 PRODUCTS & SERVICES
12.3.3 STRATEGIES & INSIGHTS
12.3.4 RECENT DEVELOPMENTS
12.3.5 MNM VIEW
12.4 ALCATEL-LUCENT
12.4.1 OVERVIEW
12.4.2 PRODUCTS & SERVICES
12.4.3 STRATEGIES & INSIGHTS
12.4.4 RECENT DEVELOPMENTS
12.4.5 MNM VIEW
12.5 CAPGEMINI
12.5.1 OVERVIEW
12.5.2 PRODUCTS & SERVICES
12.5.3 STRATEGIES & INSIGHTS
12.5.4 RECENT DEVELOPMENTS
12.5.5 MNM VIEW
12.6 COGNIZANT
12.6.1 OVERVIEW
12.6.2 PRODUCTS & SERVICES
12.6.3 STRATEGIES & INSIGHTS
12.6.4 RECENT DEVELOPMENTS
12.6.5 MNM VIEW
12.7 ERICSSON
12.7.1 OVERVIEW
12.7.2 PRODUCTS & SERVICES
12.7.3 STRATEGIES & INSIGHTS
12.7.4 RECENT DEVELOPMENTS
12.7.5 SWOT ANALYSIS
12.7.6 MNM VIEW
12.8 HP
12.8.1 OVERVIEW
12.8.2 PRODUCTS & SERVICES
12.8.3 STRATEGIES & INSIGHTS
12.8.4 RECENT DEVELOPMENTS
12.8.5 SWOT ANALYSIS
12.8.6 MNM VIEW
12.9 HUAWEI
12.9.1 OVERVIEW
12.9.2 PRODUCTS & SERVICES
12.9.3 STRATEGIES & INSIGHTS
12.9.4 RECENT DEVELOPMENTS
12.9.5 SWOT ANALYSIS
12.9.6 MNM VIEW
12.10 IBM
12.10.1 OVERVIEW
12.10.2 PRODUCTS & SERVICES
12.10.3 STRATEGIES & INSIGHTS
12.10.4 RECENT DEVELOPMENTS
12.10.5 SWOT ANALYSIS
12.10.6 MNM VIEW
12.11 ORACLE
12.11.1 OVERVIEW
12.11.2 PRODUCTS & SERVICES
12.11.3 STRATEGIES & INSIGHTS
12.11.4 RECENT DEVELOPMENTS
12.11.5 SWOT ANALYSIS
12.11.6 MNM VIEW
13 APPENDIX
13.1 INSIGHTS OF INDUSTRY EXPERTS
13.2 DISCUSSION GUIDE
13.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
13.4 AVAILABLE CUSTOMIZATIONS
13.5 RELATED REPORTS
1.1 OBJECTIVES OF THE STUDY
1.2 REPORT DESCRIPTION
1.3 MARKETS COVERED
1.4 STAKEHOLDERS
1.5 MARKET SCOPE
2 RESEARCH METHODOLOGY
2.1 MARKET SIZE ESTIMATION
2.2 MARKET CRACKDOWN & DATA TRIANGULATION
2.3 MARKET SHARE ESTIMATION
2.3.1 KEY DATA POINTS TAKEN FROM SECONDARY SOURCES
2.3.2 KEY DATA POINTS FROM PRIMARY SOURCES
2.3.2.1 Key Industry Insights
2.3.3 ASSUMPTIONS
3 EXECUTIVE SUMMARY
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN TELECOM IT SERVICES
4.2 TELECOM IT SERVICES MARKET – THREE SOLUTIONS SEGMENTS
4.3 NORTH AMERICA COMMAND OVER TWO-FIFTH OF THE MARKET SHARE
4.4 TELECOM IT SERVICES MARKET: FIVE REGIONS
4.5 LIFE CYCLE ANALYSIS, BY REGION
4.6 MARKET CHASM ANALYSIS
5 MARKET OVERVIEW
5.1 INTRODUCTION
5.2 MARKET SEGMENTATION
5.2.1 TELECOM IT SERVICES BY SOLUTIONS
5.2.2 TELECOM IT SERVICES BY DEPLOYMENT MODEL
5.2.3 TELECOM IT SERVICES BY END USER
5.3 MARKET DYNAMICS
5.3.1 DRIVERS
5.3.1.1 Financial Pressure
5.3.1.2 Competence Needs
5.3.2 RESTRIANTS
5.3.2.1 Government Regulations
5.3.2.2 High Capital Requirement
5.3.3 OPPORTUNITIES
5.3.3.1 Growing Demand for High-Speed Data Services
5.3.4 CHALLENGES
5.3.4.1 Cost-effective Ways to Deliver Telecom IT Services
5.3.4.2 Customer Expectations Are Subjective
5.3.5 BURNING ISSUE
5.3.5.1 Decrease in Operator Revenue Hampering Growth of IT in Telecom
6 INDUSTRY TRENDS
6.1 INTRODUCTION
6.2 VALUE CHAIN ANALYSIS
6.3 SUPPLY CHAIN ANALYSIS
6.4 PORTER’S FIVE FORCES ANALYSIS
6.4.1 THREAT FROM NEW ENTRANTS
6.4.2 THREAT FROM SUBSTITUTES
6.4.3 BARGAINING POWER OF SUPPLIERS
6.4.4 BARGAINING POWER OF BUYERS
6.4.5 INTENSITY OF COMPETITIVE RIVALRY
6.5 STRATEGIC BENCHMARKING
6.5.1 PRODUCT ENHANCEMENT AND EXPANSIONS
6.5.2 MERGERS & ACQUISITIONS, STRATEGIC AGREEMENT, AND JOINT VENTURES
7 TELECOM IT SERVICES MARKET, BY SOLUTION
7.1 INTRODUCTION
7.2 CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
7.2.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL
7.2.2 MARKET SIZE AND FORECAST BY END USER
7.3 MOBILE COMMERCE
7.3.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL
7.3.2 MARKET SIZE AND FORECAST BY END USER
7.4 ENTERPRISE MOBILITY
7.4.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL
7.4.2 MARKET SIZE AND FORECAST BY END USER
7.5 NETWORK MANAGEMENT
7.5.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL
7.5.2 MARKET SIZE AND FORECAST BY END USER
7.6 SUPPLY CHAIN MANAGEMENT
7.6.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL
7.6.2 MARKET SIZE AND FORECAST BY END USER
7.7 OSS BSS SOLUTIONS
7.7.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL
7.7.2 MARKET SIZE AND FORECAST BY END USER
7.8 OTHER SOLUTIONS
7.8.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL
7.8.2 MARKET SIZE AND FORECAST BY END USER
8 GLOBAL TELECOM IT SERVICES MARKET, BY DEPLOYMENT MODEL
8.1 INTRODUCTION
8.2 CLOUD
8.2.1 MARKET SIZE AND FORECAST BY REGION
8.3 ON-PREMISE
8.3.1 MARKET SIZE AND FORECAST, BY REGION
9 GLOBAL TELECOM IT SERVICES MARKET, BY END USER
9.1 INTRODUCTION
9.2 SMALL AND MEDIUM BUSINESSES (SMBS)
9.2.1 MARKET SIZE AND FORECAST, BY REGION
9.3 ENTERPRISES
9.3.1 MARKET SIZE AND FORECAST, BY REGION
10 GEOGRAPHIC ANALYSIS
10.1 INTRODUCTION
10.2 NORTH AMERICA
10.2.1 MARKET SIZE AND FORECAST BY SOLUTION
10.3 EUROPE
10.3.1 MARKET SIZE AND FORECAST BY SOLUTION
10.4 ASIA-PACIFIC
10.4.1 MARKET SIZE AND FORECAST BY SOLUTION
10.5 MIDDLE EAST AND AFRICA
10.5.1 MARKET SIZE AND FORECAST BY SOLUTION
10.6 LATIN AMERICA
10.6.1 MARKET SIZE AND FORECAST BY SOLUTION
11 COMPETITIVE LANDSCAPE
11.1 OVERVIEW
11.2 MARKET SHARE ANALYSIS, TELECOM IT SERVICES MARKET
11.3 COMPETITIVE SITUATION AND TRENDS
11.3.1 NEW PRODUCT LAUNCHES
11.3.2 AGREEMENTS, PARTNERSHIPS, COLLABORATIONS, AND JOINT VENTURES
11.3.3 MERGERS AND ACQUISITIONS
12 COMPANY PROFILES
12.1 INTRODUCTION
12.2 ACCENTURE
12.2.1 OVERVIEW
12.2.2 PRODUCTS & SERVICES
12.2.3 STRATEGIES & INSIGHTS
12.2.4 RECENT DEVELOPMENTS
12.2.5 MNM VIEW
12.3 AMDOCS
12.3.1 OVERVIEW
12.3.2 PRODUCTS & SERVICES
12.3.3 STRATEGIES & INSIGHTS
12.3.4 RECENT DEVELOPMENTS
12.3.5 MNM VIEW
12.4 ALCATEL-LUCENT
12.4.1 OVERVIEW
12.4.2 PRODUCTS & SERVICES
12.4.3 STRATEGIES & INSIGHTS
12.4.4 RECENT DEVELOPMENTS
12.4.5 MNM VIEW
12.5 CAPGEMINI
12.5.1 OVERVIEW
12.5.2 PRODUCTS & SERVICES
12.5.3 STRATEGIES & INSIGHTS
12.5.4 RECENT DEVELOPMENTS
12.5.5 MNM VIEW
12.6 COGNIZANT
12.6.1 OVERVIEW
12.6.2 PRODUCTS & SERVICES
12.6.3 STRATEGIES & INSIGHTS
12.6.4 RECENT DEVELOPMENTS
12.6.5 MNM VIEW
12.7 ERICSSON
12.7.1 OVERVIEW
12.7.2 PRODUCTS & SERVICES
12.7.3 STRATEGIES & INSIGHTS
12.7.4 RECENT DEVELOPMENTS
12.7.5 SWOT ANALYSIS
12.7.6 MNM VIEW
12.8 HP
12.8.1 OVERVIEW
12.8.2 PRODUCTS & SERVICES
12.8.3 STRATEGIES & INSIGHTS
12.8.4 RECENT DEVELOPMENTS
12.8.5 SWOT ANALYSIS
12.8.6 MNM VIEW
12.9 HUAWEI
12.9.1 OVERVIEW
12.9.2 PRODUCTS & SERVICES
12.9.3 STRATEGIES & INSIGHTS
12.9.4 RECENT DEVELOPMENTS
12.9.5 SWOT ANALYSIS
12.9.6 MNM VIEW
12.10 IBM
12.10.1 OVERVIEW
12.10.2 PRODUCTS & SERVICES
12.10.3 STRATEGIES & INSIGHTS
12.10.4 RECENT DEVELOPMENTS
12.10.5 SWOT ANALYSIS
12.10.6 MNM VIEW
12.11 ORACLE
12.11.1 OVERVIEW
12.11.2 PRODUCTS & SERVICES
12.11.3 STRATEGIES & INSIGHTS
12.11.4 RECENT DEVELOPMENTS
12.11.5 SWOT ANALYSIS
12.11.6 MNM VIEW
13 APPENDIX
13.1 INSIGHTS OF INDUSTRY EXPERTS
13.2 DISCUSSION GUIDE
13.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
13.4 AVAILABLE CUSTOMIZATIONS
13.5 RELATED REPORTS
LIST OF TABLES
TABLE 1 TELECOM IT SERVICES MARKET SIZE , BY SOLUTION, 2014–2019 ($BILLION)
TABLE 2 INCREASING FINANCIAL PRESSURE ON OPERATORS IS PROPELLING THE GROWTH OF TELECOM IT SERVICES MARKET
TABLE 3 UNCERTAIN GOVERNEMENT REGULATIONS HAMPERING THE GROWTH OF TELECOM IT SERVICES MARKET
TABLE 4 CHANGING CUSTOMER EXPECTATIONS CONSTRAINING THE GROWTH OF TELECOM IT SERVICES MARKET
TABLE 5 TELECOM IT SERVICES MARKET SIZE , BY SOLUTION, 2014–2019 ($BILLION)
TABLE 6 CRM MARKET SIZE, BYDEPLOYMENT MODEL, 2014–2019 ($BILLION)
TABLE 7 CRM MARKET GROWTH, BY DEPLOYMENT MODEL, 2014–2019 (Y-O-Y %)
TABLE 8 CRM MARKET SIZE, BY END USER, 2014-2019 ($BILLION)
TABLE 9 CRM MARKET GROWTH, BY END USER, 2014–2019 (Y-O-Y%)
TABLE 10 MOBILE COMMERCE MARKET SIZE, BY DEPLOYMENT MODEL, 2014–2019 ($BILLION)
TABLE 11 MOBILE COMMERCE MARKET GROWTH, BY DEPLOYMENT MODEL, 2014–2019 (Y-O-Y%)
TABLE 12 MOBILE COMMERCE MARKET SIZE, BY END USER, 2014–2019 ($BILLION)
TABLE 13 MOBILE COMMERCE MARKET GROWTH, BY END USER, 2014–2019 (Y-O-Y%)
TABLE 14 ENTERPRISE MOBILITY MARKET SIZE, BY DEPLOYMENT MODEL, 2014-2019 ($BILLION)
TABLE 15 ENTERPRISE MOBILITY MARKET GROWTH, BY DEPLOYMENT MODEL, 2014–2019 (Y-O-Y %)
TABLE 16 ENTERPRISE MOBILITY MARKET SIZE, BY END USER, 2014–2019 ($BILLION)
TABLE 17 ENTERPRISE MOBILITY MARKET GROWTH, BY END USER, 2014–2019 (Y-O-Y%)
TABLE 18 NETWORK MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODEL, 2014–2019 ($BILLION)
TABLE 19 NETWORK MANAGEMENT MARKET GROWTH, BY DEPLOYMENT MODEL, 2014–2019 (Y-O-Y %)
TABLE 20 NETWORK MANAGEMENT MARKET SIZE, BY END USER, 2014–2019 ($BILLION)
TABLE 21 NETWORK MANAGEMENT MARKET GROWTH, BY END USER, 2014–2019 (Y-O-Y %)
TABLE 22 SUPPLY CHAIN MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODEL, 2014–2019 ($BILLION)
TABLE 23 SUPPLY CHAIN MANAGEMENT MARKET GROWTH, BY DEPLOYMENT MODEL, 2014–2019 (Y-O-Y %)
TABLE 24 SUPPLY CHAIN MANAGEMENT MARKET SIZE, BY END USER, 2014–2019 ($BILLION)
TABLE 25 SUPPLY CHAIN MANAGEMENT MARKET GROWTH, BY END USER, 2014–2019 (Y-O-Y %)
TABLE 26 OSS/BSS MARKET SIZE, BY DEPLOYMENT MODEL, 2014–2019 ($BILLION)
TABLE 27 OSS/BSS MARKET GROWTH, BY DEPLOYMENT MODEL, 2014–2019 (Y-O-Y %)
TABLE 28 OSS/BSS MARKET SIZE, BY END USER, 2014–2019 ($BILLION)
TABLE 29 OSS/BSS MARKET GROWTH, BY END USER, 2014–2019 (Y-O-Y %)
TABLE 30 OTHER SOLUTIONS MARKET SIZE, BY DEPLOYMENT MODEL, 2014–2019 ($BILLION)
TABLE 31 OTHER SOLUTIONS MARKET GROWTH, BY DEPLOYMENT MODEL, 2014–2019 (Y-O-Y %)
TABLE 32 OTHER SOLUTIONS MARKET SIZE, BY END USER, 2014–2019 ($BILLION)
TABLE 33 OTHER SOLUTIONS MARKET GROWTH, BY END USER, 2014–2019 (Y-O-Y %)
TABLE 34 TELECOM IT SERVICES MARKET SIZE, BY DEPLOYMENT MODEL, 2014–2019 ($BILLION)
TABLE 35 TELECOM IT SERVICES MARKET GROWTH, BY DEPLOYMENT MODEL, 2014–2019 (Y-O-Y %)
TABLE 36 CLOUD MARKET SIZE, BY REGION, 2014–2019 ($BILLION)
TABLE 37 CLOUD MARKET GROWTH, BY REGION, 2014–2019 (Y-O-Y %)
TABLE 38 ON-PREMISE MARKET SIZE, BY REGION, 2014–2019 ($BILLION)
TABLE 39 ON-PREMISE MARKET GROWTH, BY REGION, 2014–2019 (Y-O-Y %)
TABLE 40 TELECOM IT SERVICES MARKET SIZE, BY END USER, 2014–2019 ($BILLION)
TABLE 41 TELECOM IT SERVICES MARKET GROWTH, BY END USER, 2014–2019 (Y-O-Y %)
TABLE 42 SMBS MARKET SIZE, BY REGION, 2013–2019 ($BILLION)
TABLE 43 SMB MARKET, BY REGION, 2014–2019 (Y-O-Y %)
TABLE 44 ENTERPRISES MARKET SIZE, BY REGION, 2013–2019 ($BILLION)
TABLE 45 ENTERPRISES MARKET, BY REGION, 2014–2019 (Y-O-Y %)
TABLE 46 TELECOM IT SERVICES MARKET SIZE, BY REGION, 2014–2019 ($BILLION)
TABLE 47 TELECOM IT SERVICES MARKET GROWTH, BY REGION, 2014–2019 (Y-O-Y %)
TABLE 48 NORTH AMERICA MARKET SIZE, BY SOLUTION, 2014–2019 ($BILLION)
TABLE 49 NORTH AMERICA MARKET GROWTH, BY SOLUTION, 2014–2019 (Y-O-Y %)
TABLE 50 EUROPE MARKET SIZE, BY SOLUTION, 2014–2019 ($BILLION)
TABLE 51 EUROPE MARKET GROWTH, BY SOLUTION, 2014-2019 (Y-O-Y %)
TABLE 52 ASIA PACIFIC MARKET SIZE, BY SOLUTION, 2014-2019 ($BILLION)
TABLE 53 ASIA-PACIFIC MARKET GROWTH, BY SOLUTION, 2014–2019 (Y-O-Y %)
TABLE 54 MIDDLE EAST AND AFRICA MARKET SIZE, BY SOLUTION, 2014–2019 ($BILLION)
TABLE 55 MIDDLE EAST AND AFRICA MARKET GROWTH, BY SOLUTION, 2014–2019 (Y-O-Y %)
TABLE 56 LATIN AMERICAN MARKET SIZE, BY SOLUTION, 2014–2019 ($BILLION)
TABLE 57 LATIN AMERICAN MARKET GROWTH, BY SOLUTION, 2014–2019 (Y-O-Y %)
TABLE 58 NEW PRODUCT LAUNCHES, 2011–2014
TABLE 59 AGREEMENTS, PARTNERSHIPS, COLLABORATIONS, AND JOINT VENTURES, 2011–2014
TABLE 60 MERGERS AND ACQUISITIONS, 2011–2014
TABLE 1 TELECOM IT SERVICES MARKET SIZE , BY SOLUTION, 2014–2019 ($BILLION)
TABLE 2 INCREASING FINANCIAL PRESSURE ON OPERATORS IS PROPELLING THE GROWTH OF TELECOM IT SERVICES MARKET
TABLE 3 UNCERTAIN GOVERNEMENT REGULATIONS HAMPERING THE GROWTH OF TELECOM IT SERVICES MARKET
TABLE 4 CHANGING CUSTOMER EXPECTATIONS CONSTRAINING THE GROWTH OF TELECOM IT SERVICES MARKET
TABLE 5 TELECOM IT SERVICES MARKET SIZE , BY SOLUTION, 2014–2019 ($BILLION)
TABLE 6 CRM MARKET SIZE, BYDEPLOYMENT MODEL, 2014–2019 ($BILLION)
TABLE 7 CRM MARKET GROWTH, BY DEPLOYMENT MODEL, 2014–2019 (Y-O-Y %)
TABLE 8 CRM MARKET SIZE, BY END USER, 2014-2019 ($BILLION)
TABLE 9 CRM MARKET GROWTH, BY END USER, 2014–2019 (Y-O-Y%)
TABLE 10 MOBILE COMMERCE MARKET SIZE, BY DEPLOYMENT MODEL, 2014–2019 ($BILLION)
TABLE 11 MOBILE COMMERCE MARKET GROWTH, BY DEPLOYMENT MODEL, 2014–2019 (Y-O-Y%)
TABLE 12 MOBILE COMMERCE MARKET SIZE, BY END USER, 2014–2019 ($BILLION)
TABLE 13 MOBILE COMMERCE MARKET GROWTH, BY END USER, 2014–2019 (Y-O-Y%)
TABLE 14 ENTERPRISE MOBILITY MARKET SIZE, BY DEPLOYMENT MODEL, 2014-2019 ($BILLION)
TABLE 15 ENTERPRISE MOBILITY MARKET GROWTH, BY DEPLOYMENT MODEL, 2014–2019 (Y-O-Y %)
TABLE 16 ENTERPRISE MOBILITY MARKET SIZE, BY END USER, 2014–2019 ($BILLION)
TABLE 17 ENTERPRISE MOBILITY MARKET GROWTH, BY END USER, 2014–2019 (Y-O-Y%)
TABLE 18 NETWORK MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODEL, 2014–2019 ($BILLION)
TABLE 19 NETWORK MANAGEMENT MARKET GROWTH, BY DEPLOYMENT MODEL, 2014–2019 (Y-O-Y %)
TABLE 20 NETWORK MANAGEMENT MARKET SIZE, BY END USER, 2014–2019 ($BILLION)
TABLE 21 NETWORK MANAGEMENT MARKET GROWTH, BY END USER, 2014–2019 (Y-O-Y %)
TABLE 22 SUPPLY CHAIN MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODEL, 2014–2019 ($BILLION)
TABLE 23 SUPPLY CHAIN MANAGEMENT MARKET GROWTH, BY DEPLOYMENT MODEL, 2014–2019 (Y-O-Y %)
TABLE 24 SUPPLY CHAIN MANAGEMENT MARKET SIZE, BY END USER, 2014–2019 ($BILLION)
TABLE 25 SUPPLY CHAIN MANAGEMENT MARKET GROWTH, BY END USER, 2014–2019 (Y-O-Y %)
TABLE 26 OSS/BSS MARKET SIZE, BY DEPLOYMENT MODEL, 2014–2019 ($BILLION)
TABLE 27 OSS/BSS MARKET GROWTH, BY DEPLOYMENT MODEL, 2014–2019 (Y-O-Y %)
TABLE 28 OSS/BSS MARKET SIZE, BY END USER, 2014–2019 ($BILLION)
TABLE 29 OSS/BSS MARKET GROWTH, BY END USER, 2014–2019 (Y-O-Y %)
TABLE 30 OTHER SOLUTIONS MARKET SIZE, BY DEPLOYMENT MODEL, 2014–2019 ($BILLION)
TABLE 31 OTHER SOLUTIONS MARKET GROWTH, BY DEPLOYMENT MODEL, 2014–2019 (Y-O-Y %)
TABLE 32 OTHER SOLUTIONS MARKET SIZE, BY END USER, 2014–2019 ($BILLION)
TABLE 33 OTHER SOLUTIONS MARKET GROWTH, BY END USER, 2014–2019 (Y-O-Y %)
TABLE 34 TELECOM IT SERVICES MARKET SIZE, BY DEPLOYMENT MODEL, 2014–2019 ($BILLION)
TABLE 35 TELECOM IT SERVICES MARKET GROWTH, BY DEPLOYMENT MODEL, 2014–2019 (Y-O-Y %)
TABLE 36 CLOUD MARKET SIZE, BY REGION, 2014–2019 ($BILLION)
TABLE 37 CLOUD MARKET GROWTH, BY REGION, 2014–2019 (Y-O-Y %)
TABLE 38 ON-PREMISE MARKET SIZE, BY REGION, 2014–2019 ($BILLION)
TABLE 39 ON-PREMISE MARKET GROWTH, BY REGION, 2014–2019 (Y-O-Y %)
TABLE 40 TELECOM IT SERVICES MARKET SIZE, BY END USER, 2014–2019 ($BILLION)
TABLE 41 TELECOM IT SERVICES MARKET GROWTH, BY END USER, 2014–2019 (Y-O-Y %)
TABLE 42 SMBS MARKET SIZE, BY REGION, 2013–2019 ($BILLION)
TABLE 43 SMB MARKET, BY REGION, 2014–2019 (Y-O-Y %)
TABLE 44 ENTERPRISES MARKET SIZE, BY REGION, 2013–2019 ($BILLION)
TABLE 45 ENTERPRISES MARKET, BY REGION, 2014–2019 (Y-O-Y %)
TABLE 46 TELECOM IT SERVICES MARKET SIZE, BY REGION, 2014–2019 ($BILLION)
TABLE 47 TELECOM IT SERVICES MARKET GROWTH, BY REGION, 2014–2019 (Y-O-Y %)
TABLE 48 NORTH AMERICA MARKET SIZE, BY SOLUTION, 2014–2019 ($BILLION)
TABLE 49 NORTH AMERICA MARKET GROWTH, BY SOLUTION, 2014–2019 (Y-O-Y %)
TABLE 50 EUROPE MARKET SIZE, BY SOLUTION, 2014–2019 ($BILLION)
TABLE 51 EUROPE MARKET GROWTH, BY SOLUTION, 2014-2019 (Y-O-Y %)
TABLE 52 ASIA PACIFIC MARKET SIZE, BY SOLUTION, 2014-2019 ($BILLION)
TABLE 53 ASIA-PACIFIC MARKET GROWTH, BY SOLUTION, 2014–2019 (Y-O-Y %)
TABLE 54 MIDDLE EAST AND AFRICA MARKET SIZE, BY SOLUTION, 2014–2019 ($BILLION)
TABLE 55 MIDDLE EAST AND AFRICA MARKET GROWTH, BY SOLUTION, 2014–2019 (Y-O-Y %)
TABLE 56 LATIN AMERICAN MARKET SIZE, BY SOLUTION, 2014–2019 ($BILLION)
TABLE 57 LATIN AMERICAN MARKET GROWTH, BY SOLUTION, 2014–2019 (Y-O-Y %)
TABLE 58 NEW PRODUCT LAUNCHES, 2011–2014
TABLE 59 AGREEMENTS, PARTNERSHIPS, COLLABORATIONS, AND JOINT VENTURES, 2011–2014
TABLE 60 MERGERS AND ACQUISITIONS, 2011–2014
Telecom IT services can be defined as the services provided by the IT service providers to telecom operators. These services by the IT service providers enable smooth functioning of day-to-day operations of telecom operators.
The increasing competition in the telecom sector and decline in average revenue per user/unit (ARPU) has affected the growth in this sector. Telecom operators have moved towards IT service providers so as to better manage their IT infrastructure and to curb the cost spent on maintaining this infrastructure as the competence required to maintain such a huge IT infrastructure is not present with the telecom operators.
In this report, the Telecom IT services is segmented by solutions such as CRM, mobile commerce, enterprise mobility, network management, supply chain management, OSS/BSS, and other solutions. The Telecom IT Services market is also segmented by deployment models and end users. Under deployment model, it is segmented into on-premise and cloud-based solutions. By end users, it is segmented as small and medium businesses and enterprises.
The major factors that are driving the Telecom IT Services market are financial pressure faced by the telecom operators and the competence needs. Other drivers for this market are complex operator portfolio.
With the growing operator services, the IT required to maintain these has also become complex in terms of maintenance and deployment. With the growth of digital media, operators are using a combination of traditional as well as online advertising platforms to reach their prospective customers. With increasing technological advancements, such as video conferencing, video on demand, fixed mobile convergence, IT service providers are confronted with complexities such as implementing new IT systems or modifying the existing ones. Uncertain government regulations and high-capital investment are some of the factors which are restraining the growth of this market.
