Speech Analytics Market by Offering (Software by Functionality & Deployment Mode & Services), Business Function (Sales & Marketing, HR), Channel (VOIP & Messaging Platforms, Webinars & Virtual Meetings), Vertical and Region - Global Forecast to 2029
The speech analytics market is projected to grow from USD 3.3 billion in 2024 to USD 7.3 billion by 2029, at a compound annual growth rate (CAGR) of 17.5% during the forecast period. The speech analytics market is expected to grow significantly during the forecast period, owing to numerous business drivers. Some factors driving the growth of the speech analytics market are the increasing emphasis on monitoring and improving agent performance, the growing importance of utilizing analytics for customer retention and enhanced customer satisfaction, and the rising demand for improving omnichannel integration capabilities.
Speech analytics allows organizations to identify actionable data and gain insights from voice calls. The speech analytics solutions can carry out a broad range of customer interactions by combining recorded and omnichannel data to understand customer needs better. Speech analytics benefits organizations by evaluating calls end-to-end and guides agents in mitigating risk by leveraging analytical tools to improve customer engagement processes.
“By deployment mode, on-premises to register for larger market size during the forecast period.”
The speech analytics market, by deployment mode, includes on-premises and cloud. Speech analytics solutions can be deployed through either mode based on security, availability, and scalability. On-premises deployment mode to hold a larger market share in 2024 owing to the need to install software on a variety of in-house servers and a private cloud with enhanced security. The cloud deployment mode segment is expected to gain traction in coming years as it eliminates an organization's capital and maintenance costs. Cloud solutions offer several advantages, including lower operational cost, high flexibility, and scalability over their complement.
“By business function, HR to register highest CAGR during the forecast period.”
Speech analytics plays a crucial role in the HR business by providing valuable insights into employee interactions, recruitment processes, and overall workforce management. Speech analytics can be used to analyze job interviews and candidate interactions, helping HR professionals assess communication skills, personality traits, and suitability for specific roles. By identifying keywords and phrases indicative of desired qualifications or attributes, speech analytics enables more efficient candidate screening and selection processes. Moreover, speech analytics can assist HR teams in monitoring compliance with company policies, industry regulations, and ethical standards. By analyzing employee interactions for compliance-related keywords or phrases, speech analytics can help identify potential compliance issues, mitigate risks, and ensure adherence to legal and regulatory requirements.
“By region, Asia Pacific to witness the highest CAGR during the forecast period.”
Asia Pacific region continues to focus on enhancing customer services to boost market competitiveness and revenue growth. The tremendous increase in business deals and transactions, including mergers and acquisitions, joint ventures, and fundraising, across all industry verticals in the Asia Pacific region would drive the market growth. The rapid expansion of domestic enterprises and the development of infrastructure are some of the important factors expected to drive the growth of the speech analytics market in Asia Pacific. In Asia Pacific, SMEs and large corporations are starting to proactively employ Al and analytics-based solutions as they have become more aware of governmental rules and compliances. Adopting communication monitoring technologies by different verticals, such as BFSI, travel and hospitality, and retail, is expected to contribute to the high growth of the speech analytics market in the region.
Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the speech analytics market.
The report includes the study of key players offering speech analytics software and services. It profiles major vendors in the speech analytics market. The major players in the speech analytics market include NICE (US), Verint (US), Avaya (US), OpenText (Canada), Google (US), Vonage (US), Genesys (US), Calabrio (US), CallMiner (US), Almawave (Italy), Five9 (US), AWS (US), Qualtrics (US), Talkdesk (US), Alvaria (US), Castel Communications (US), VoiceBase (US), Intelligent Voice (UK), CallTrackingMetrics (US), 3CLogic (US), Sprinklr (US), Uniphore ( US), Enthu.ai (India), Deepgram (US), Gnani.ai (India), Observe.ai (US), Batvoice (France), Kwantics (India), Convin (India), Salesken (US), Tethr (US), Gong (US), and Clari (US).
Research Coverage
The research study for the speech analytics market involved extensive secondary sources, directories, journals, and paid databases. Primary sources were mainly industry experts from the core and related industries, preferred speech analytics providers, third-party service providers, consulting service providers, end users, and other commercial enterprises. In-depth interviews were conducted with various primary respondents, including key industry participants and subject matter experts, to obtain and verify critical qualitative and quantitative information, and assess the market’s prospects. The new research study features 30 players. Updated financial information/product portfolio of players: The new edition of the report provides updated financial information in the context of the speech analytics market till 2022–2023 for each listed company in graphical representation. The new research study includes the updated market developments of profiled players, including those from 2022 to 2023. The new study includes quantitative data for historical years (2019–2023), base year (2023), and forecast years (2024–2029). The new study also includes quantitative data from adjacent markets.
Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall speech analytics market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:
Speech analytics allows organizations to identify actionable data and gain insights from voice calls. The speech analytics solutions can carry out a broad range of customer interactions by combining recorded and omnichannel data to understand customer needs better. Speech analytics benefits organizations by evaluating calls end-to-end and guides agents in mitigating risk by leveraging analytical tools to improve customer engagement processes.
“By deployment mode, on-premises to register for larger market size during the forecast period.”
The speech analytics market, by deployment mode, includes on-premises and cloud. Speech analytics solutions can be deployed through either mode based on security, availability, and scalability. On-premises deployment mode to hold a larger market share in 2024 owing to the need to install software on a variety of in-house servers and a private cloud with enhanced security. The cloud deployment mode segment is expected to gain traction in coming years as it eliminates an organization's capital and maintenance costs. Cloud solutions offer several advantages, including lower operational cost, high flexibility, and scalability over their complement.
“By business function, HR to register highest CAGR during the forecast period.”
Speech analytics plays a crucial role in the HR business by providing valuable insights into employee interactions, recruitment processes, and overall workforce management. Speech analytics can be used to analyze job interviews and candidate interactions, helping HR professionals assess communication skills, personality traits, and suitability for specific roles. By identifying keywords and phrases indicative of desired qualifications or attributes, speech analytics enables more efficient candidate screening and selection processes. Moreover, speech analytics can assist HR teams in monitoring compliance with company policies, industry regulations, and ethical standards. By analyzing employee interactions for compliance-related keywords or phrases, speech analytics can help identify potential compliance issues, mitigate risks, and ensure adherence to legal and regulatory requirements.
“By region, Asia Pacific to witness the highest CAGR during the forecast period.”
Asia Pacific region continues to focus on enhancing customer services to boost market competitiveness and revenue growth. The tremendous increase in business deals and transactions, including mergers and acquisitions, joint ventures, and fundraising, across all industry verticals in the Asia Pacific region would drive the market growth. The rapid expansion of domestic enterprises and the development of infrastructure are some of the important factors expected to drive the growth of the speech analytics market in Asia Pacific. In Asia Pacific, SMEs and large corporations are starting to proactively employ Al and analytics-based solutions as they have become more aware of governmental rules and compliances. Adopting communication monitoring technologies by different verticals, such as BFSI, travel and hospitality, and retail, is expected to contribute to the high growth of the speech analytics market in the region.
Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the speech analytics market.
- By Company: Tier I: 38%, Tier II: 50%, and Tier III: 12%
- By Designation: C-Level Executives: 35%, D-Level Executives: 40%, and Others: 25%
- By Region: North America: 40%, Europe: 30%, Asia Pacific: 20%, Latin America-5%, and
The report includes the study of key players offering speech analytics software and services. It profiles major vendors in the speech analytics market. The major players in the speech analytics market include NICE (US), Verint (US), Avaya (US), OpenText (Canada), Google (US), Vonage (US), Genesys (US), Calabrio (US), CallMiner (US), Almawave (Italy), Five9 (US), AWS (US), Qualtrics (US), Talkdesk (US), Alvaria (US), Castel Communications (US), VoiceBase (US), Intelligent Voice (UK), CallTrackingMetrics (US), 3CLogic (US), Sprinklr (US), Uniphore ( US), Enthu.ai (India), Deepgram (US), Gnani.ai (India), Observe.ai (US), Batvoice (France), Kwantics (India), Convin (India), Salesken (US), Tethr (US), Gong (US), and Clari (US).
Research Coverage
The research study for the speech analytics market involved extensive secondary sources, directories, journals, and paid databases. Primary sources were mainly industry experts from the core and related industries, preferred speech analytics providers, third-party service providers, consulting service providers, end users, and other commercial enterprises. In-depth interviews were conducted with various primary respondents, including key industry participants and subject matter experts, to obtain and verify critical qualitative and quantitative information, and assess the market’s prospects. The new research study features 30 players. Updated financial information/product portfolio of players: The new edition of the report provides updated financial information in the context of the speech analytics market till 2022–2023 for each listed company in graphical representation. The new research study includes the updated market developments of profiled players, including those from 2022 to 2023. The new study includes quantitative data for historical years (2019–2023), base year (2023), and forecast years (2024–2029). The new study also includes quantitative data from adjacent markets.
Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall speech analytics market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:
- Analysis of key drivers (increasing need to improve omnichannel integration capabilities, growing need to enhance and monitor agent performance, adherence to regulatory and compliance standards, and rising need to leverage analytics for customer retention and better customer satisfaction), restraints (deriving insights from transcribed voice data, need to integrate with the prevailing system, and inability to quantify RoI), opportunities (Integration with generative AI to offer real-time insights and predictive analytics, Need to predict customer intent and behavior, Use of AI ML technologies to facilitate real-time actionable customer insights, and Growing need for cloud-based speech analytics solutions to bolster customer retention), and challenges (broadening the extent of transcribed data capture, complex data ecosystem led to data breaches and security issues, integration of speech analytics solutions with other analytics solutions).
- Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the speech analytics market
- Market Development: Comprehensive information about lucrative markets – the report analyses the speech analytics market across varied regions
- Market Diversification: Exhaustive information about new products and services, untapped geographies, recent developments, and investments in the speech analytics market
- Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading players including NICE (US), Verint (US), Avaya (US), OpenText (Canada), Google (US), Vonage (US), Genesys (US), Calabrio (US), CallMiner (US), Almawave (Italy), Five9 (US), AWS (US) among others in the speech analytics market strategies. The report also helps stakeholders understand the pulse of the speech analytics market and provides them with information on key market drivers, restraints, challenges, and opportunities.
1 INTRODUCTION
1.1 STUDY OBJECTIVES
1.2 MARKET DEFINITION
1.2.1 INCLUSIONS AND EXCLUSIONS
1.3 MARKET SCOPE
1.3.1 MARKET SEGMENTATION
FIGURE 1 SPEECH ANALYTICS MARKET SEGMENTATION
1.3.2 REGIONS COVERED
FIGURE 2 SPEECH ANALYTICS MARKET SEGMENTATION, BY REGION
1.3.3 YEARS CONSIDERED
1.4 CURRENCY CONSIDERED
1.5 STAKEHOLDERS
1.6 SUMMARY OF CHANGES
1.6.1 IMPACT OF RECESSION
2 RESEARCH METHODOLOGY
2.1 RESEARCH DATA
FIGURE 3 SPEECH ANALYTICS MARKET: RESEARCH DESIGN
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
TABLE 1 PRIMARY INTERVIEWS
2.1.2.1 Breakup of primary profiles
FIGURE 4 BREAKUP OF PRIMARY PROFILES, BY COMPANY TYPE, DESIGNATION, AND REGION
2.1.2.2 Key industry insights
FIGURE 5 KEY INSIGHTS FROM EXPERTS
2.2 MARKET SIZE ESTIMATION
FIGURE 6 SPEECH ANALYTICS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
2.2.1 TOP-DOWN APPROACH
2.2.2 BOTTOM-UP APPROACH
FIGURE 7 APPROACH 1: (BOTTOM-UP, SUPPLY-SIDE): REVENUE FROM PROVIDERS OF SPEECH ANALYTICS SOLUTIONS AND SERVICES
FIGURE 8 APPROACH 2 (BOTTOM-UP, SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF SPEECH ANALYTICS
FIGURE 9 APPROACH 3 (BOTTOM-UP, SUPPLY-SIDE): REVENUE ESTIMATION FROM SPEECH ANALYTICS VENDORS AND CORRESPONDING SOURCES OF INFORMATION
FIGURE 10 APPROACH 4 (BOTTOM-UP, DEMAND-SIDE): SHARE OF SPEECH ANALYTICS THROUGH OVERALL SPEECH ANALYTICS SPENDING
2.3 DATA TRIANGULATION
FIGURE 11 DATA TRIANGULATION
2.4 MARKET FORECAST
TABLE 2 FACTOR ANALYSIS
2.5 RESEARCH ASSUMPTIONS
2.6 STUDY LIMITATIONS
2.7 IMPACT OF RECESSION ON SPEECH ANALYTICS MARKET
TABLE 3 IMPACT OF RECESSION ON GLOBAL SPEECH ANALYTICS MARKET
3 EXECUTIVE SUMMARY
TABLE 4 SPEECH ANALYTICS MARKET SIZE AND GROWTH RATE, 2019–2023 (USD MILLION, Y-O-Y%)
TABLE 5 SPEECH ANALYTICS MARKET SIZE AND GROWTH RATE, 2024–2029 (USD MILLION, Y-O-Y%)
FIGURE 12 SPEECH ANALYTICS SOFTWARE SEGMENT TO DOMINATE MARKET IN 2024
FIGURE 13 PROFESSIONAL SERVICES TO ACCOUNT FOR LARGER MARKET SHARE THAN MANAGED SERVICES IN 2024
FIGURE 14 EMOTION DETECTION TO BE LARGEST SPEECH ANALYTICS FUNCTIONALITY IN 2024
FIGURE 15 CONSULTING & ADVISORY TO DOMINATE SPEECH ANALYTICS MARKET IN 2024
FIGURE 16 ON-PREMISE DEPLOYMENT TO DOMINATE SPEECH ANALYTICS MARKET IN 2024
FIGURE 17 SALES & MARKETING TO ACCOUNT FOR LARGEST MARKET SHARE IN 2024
FIGURE 18 VOIP & MESSAGING PLATFORM TO LEAD AMONG SPEECH ANALYTICS CHANNELS IN 2024
FIGURE 19 HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR IN 2023
FIGURE 20 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE; ASIA PACIFIC TO GROW AT HIGHEST CAGR IN 2024
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE OPPORTUNITIES IN SPEECH ANALYTICS MARKET
FIGURE 21 INTEGRATION WITH GENERATIVE AI TO OFFER REAL-TIME CUSTOMER INSIGHTS AND PREDICTIVE ANALYTICS TO DRIVE MARKET GROWTH
4.2 OVERVIEW OF RECESSION IN GLOBAL SPEECH ANALYTICS MARKET
FIGURE 22 SPEECH ANALYTICS MARKET TO WITNESS MINOR DECLINE IN Y-O-Y GROWTH IN 2023
4.3 SPEECH ANALYTICS MARKET: TOP THREE BUSINESS FUNCTIONS
FIGURE 23 HR SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
4.4 NORTH AMERICA: SPEECH ANALYTICS MARKET: KEY OFFERINGS AND VERTICALS
FIGURE 24 SOFTWARE SEGMENT AND BFSI VERTICAL TO ACCOUNT FOR LARGEST MARKET SHARES IN NORTH AMERICA IN 2024
4.5 SPEECH ANALYTICS MARKET, BY REGION
FIGURE 25 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE IN 2024
5 MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 INTRODUCTION
5.2 MARKET DYNAMICS
FIGURE 26 SPEECH ANALYTICS MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
5.2.1 DRIVERS
5.2.1.1 Increase in need to improve omnichannel integration capabilities
5.2.1.2 Growth in need to enhance and monitor performance
5.2.1.3 Adherence to regulatory and compliance standards
5.2.1.4 Role of customer interaction analytics in retaining customers
5.2.2 RESTRAINTS
5.2.2.1 Cost-intensiveness of deriving insights from transcribed voice data
5.2.2.2 Integration with existing systems
5.2.2.3 Inability to quantify RoI
5.2.3 OPPORTUNITIES
5.2.3.1 Integration with generative AI to offer real-time insights and predictive analytics
5.2.3.2 Need to predict customer intent and behavior
5.2.3.3 Use of AI & ML technologies to facilitate real-time actionable customer insights
5.2.3.4 Rise in need for cloud-based speech analytics solutions to bolster customer retention
5.2.4 CHALLENGES
5.2.4.1 Increase in volume of transcribed data capture complicating data analysis
5.2.4.2 Incorporation of speech analytics solutions with predictive analytics solutions
5.2.4.3 Complex data ecosystem leading to data breaches and security issues
5.3 EVOLUTION OF SPEECH ANALYTICS MARKET
FIGURE 27 SPEECH ANALYTICS MARKET: EVOLUTION
5.4 SPEECH ANALYTICS MARKET ARCHITECTURE
FIGURE 28 SPEECH ANALYTICS MARKET: ARCHITECTURE
5.5 VALUE CHAIN ANALYSIS
FIGURE 29 SPEECH ANALYTICS MARKET: VALUE CHAIN ANALYSIS
5.6 ECOSYSTEM ANALYSIS/MARKET MAP
TABLE 6 SPEECH ANALYTICS MARKET: ECOSYSTEM
FIGURE 30 KEY PLAYERS IN SPEECH ANALYTICS MARKET ECOSYSTEM
5.6.1 PLATFORM PROVIDERS
5.6.2 SOFTWARE PROVIDERS
5.6.3 SERVICE PROVIDERS
5.6.4 CLOUD SERVICE PROVIDERS
5.6.5 END USERS
5.6.6 REGULATORY BODIES
5.7 CASE STUDY ANALYSIS
5.7.1 FORCA IMPLEMENTED VERINT SPEECH ANALYTICS TO DRIVE MULTICHANNEL CUSTOMER EXPERIENCE
5.7.2 KELSEY-SEYBOLD CLINIC USED CALLMINER EUREKA TO IMPROVE PATIENT EXPERIENCE WITH REPORTING AUTOMATION
5.7.3 PING ENHANCED ITS CONTACT CENTER CAPABILITIES WITH CLOUD-BASED FIVE9 INTELLIGENT CX PLATFORM
5.7.4 BAYADA STREAMLINED CONTACT CENTER WORKFLOWS WITH NICE’S CXONE WHILE UNDERGOING TREMENDOUS GROWTH
5.7.5 BLUEGRASS CELLULAR USED SPEECH ANALYTICS TO FOSTER GENUINE CUSTOMER INTERACTIONS
5.8 TECHNOLOGY ANALYSIS
5.8.1 KEY TECHNOLOGIES
5.8.1.1 NLP
5.8.1.2 ASR
5.8.1.3 AI/ML
5.8.1.4 Voice biometrics
5.8.2 COMPLEMENTARY TECHNOLOGIES
5.8.2.1 Big data analytics
5.8.2.2 Cloud computing
5.8.2.3 IoT
5.8.3 ADJACENT TECHNOLOGIES
5.8.3.1 Predictive analytics
5.8.3.2 Video analytics
5.9 REGULATORY LANDSCAPE
5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 7 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 8 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 9 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 10 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 11 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
5.9.2 REGULATIONS: SPEECH ANALYTICS MARKET
5.9.2.1 North America
5.9.2.1.1 California Consumer Privacy Act (CCPA)
5.9.2.1.2 Federal Trade Commission (FTC) Regulations
5.9.2.2 Europe
5.9.2.2.1 General Data Protection Regulation (GDPR)
5.9.2.2.2 Privacy and Electronic Communications Regulations (PECR)
5.9.2.2.3 ePrivacy Directive
5.9.2.3 Asia Pacific
5.9.2.3.1 Personal Data Protection Acts (PDPA)
5.9.2.3.2 Personal Information Protection Law (PIPL)
5.9.2.4 Middle East & Africa
5.9.2.4.1 Saudi Data and Privacy Law
5.9.2.5 Latin America
5.9.2.5.1 General Data Protection Regulation (LGPD) - Brazil
5.10 PATENT ANALYSIS
5.10.1 METHODOLOGY
5.10.2 PATENTS FILED, BY DOCUMENT TYPE
TABLE 12 PATENTS FILED, 2014–2024
5.10.3 INNOVATION AND PATENT APPLICATIONS
FIGURE 31 TOTAL NUMBER OF PATENTS GRANTED IN LAST 10 YEARS, 2014–2024
5.10.3.1 Top 10 applicants
FIGURE 32 TOP 10 APPLICANTS IN SPEECH ANALYTICS MARKET, 2014–2024
TABLE 13 TOP 20 PATENT OWNERS IN SPEECH ANALYTICS MARKET, 2014–2024
TABLE 14 LIST OF PATENTS GRANTED IN SPEECH ANALYTICS MARKET, 2023
FIGURE 33 REGIONAL ANALYSIS OF PATENTS GRANTED FOR SPEECH ANALYTICS MARKET, 2023
5.11 PRICING ANALYSIS
5.11.1 AVERAGE SELLING PRICE TREND OF KEY PLAYERS, BY SOFTWARE FUNCTIONALITY TYPE
FIGURE 34 AVERAGE SELLING PRICE TREND OF KEY PLAYERS: TOP THREE SOFTWARE FUNCTIONALITY TYPES
TABLE 15 AVERAGE SELLING PRICE TREND OF KEY PLAYERS: TOP THREE SOFTWARE FUNCTIONALITY TYPES
5.11.2 PRICING TREND OF KEY PLAYERS, BY SOFTWARE TYPE
TABLE 16 INDICATIVE PRICING LEVELS OF SPEECH ANALYTICS MARKET, BY SOFTWARE TYPE
5.12 KEY CONFERENCES & EVENTS
TABLE 17 SPEECH ANALYTICS MARKET: DETAILED LIST OF CONFERENCES & EVENTS, 2024–2025
5.13 PORTER’S FIVE FORCES ANALYSIS
TABLE 18 PORTER’S FIVE FORCES IMPACT ON SPEECH ANALYTICS MARKET
FIGURE 35 PORTER’S FIVE FORCES ANALYSIS: SPEECH ANALYTICS MARKET
5.13.1 THREAT OF NEW ENTRANTS
5.13.2 THREAT OF SUBSTITUTES
5.13.3 BARGAINING POWER OF SUPPLIERS
5.13.4 BARGAINING POWER OF BUYERS
5.13.5 INTENSITY OF COMPETITIVE RIVALRY
5.14 SPEECH ANALYTICS TECHNOLOGY ROADMAP
FIGURE 36 SPEECH ANALYTICS TECHNOLOGY ROADMAP
5.15 SPEECH ANALYTICS BUSINESS MODELS
5.15.1 LICENSING MODEL
5.15.2 SUBSCRIPTION-BASED MODEL
5.15.3 CLOUD-BASED MODEL
5.15.4 MANAGED SERVICE MODEL
5.16 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES
FIGURE 37 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES
5.17 KEY STAKEHOLDERS & BUYING CRITERIA
5.17.1 KEY STAKEHOLDERS IN BUYING PROCESS
FIGURE 38 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS
TABLE 19 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS
5.17.2 BUYING CRITERIA
FIGURE 39 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
TABLE 20 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
6 SPEECH ANALYTICS MARKET, BY OFFERING
6.1 INTRODUCTION
6.1.1 OFFERING: SPEECH ANALYTICS MARKET DRIVERS
FIGURE 40 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
TABLE 21 SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 22 SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
6.2 SOFTWARE
6.2.1 SOFTWARE FUNCTIONALITIES
FIGURE 41 PREDICTIVE ANALYTICS & FORECASTING SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
TABLE 23 SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
TABLE 24 SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
TABLE 25 SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 26 SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.1.1 Speaker Identification & Diarization
6.2.1.1.1 Enabling organizations to facilitate accurate analysis with voice biometrics and pattern recognition
TABLE 27 SPEAKER IDENTIFICATION & DIARIZATION SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 28 SPEAKER IDENTIFICATION & DIARIZATION SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.1.2 Emotion detection
6.2.1.2.1 Pivotal feature for organizations to enhance customer experiences, resolve conflicts, and personalize interactions
TABLE 29 EMOTION DETECTION SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 30 EMOTION DETECTION SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.1.3 Speech-to-text transcription
6.2.1.3.1 Making audio data accessible and searchable by transcribing spoken conversations into text
TABLE 31 SPEECH-TO-TEXT TRANSCRIPTION SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 32 SPEECH-TO-TEXT TRANSCRIPTION SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.1.4 Dashboard & reporting
6.2.1.4.1 Providing organizations with actionable insights derived from audio data
TABLE 33 DASHBOARD & REPORTING SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 34 DASHBOARD & REPORTING SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.1.5 Predictive analytics & forecasting
6.2.1.5.1 Identifying opportunities for upselling, cross-selling, and personalized marketing campaigns
TABLE 35 PREDICTIVE ANALYTICS & FORECASTING SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 36 PREDICTIVE ANALYTICS & FORECASTING SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.1.6 Other software functionalities
TABLE 37 OTHER SPEECH ANALYTICS SOFTWARE FUNCTIONALITIES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 38 OTHER SPEECH ANALYTICS SOFTWARE FUNCTIONALITIES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.2 DEPLOYMENT MODE
FIGURE 42 CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
TABLE 39 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 40 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
6.2.2.1 On-premises
6.2.2.1.1 Need for greater control and ownership over data under strict regulatory requirements or security concerns
TABLE 41 ON-PREMISE SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 42 ON-PREMISE SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.2.2 Cloud
6.2.2.2.1 Demand for scalability based on changing business needs without significant upfront investments in infrastructure
TABLE 43 CLOUD-BASED SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 44 CLOUD-BASED SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3 SERVICES
FIGURE 43 MANAGED SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
TABLE 45 SPEECH ANALYTICS MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 46 SPEECH ANALYTICS MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 47 SPEECH ANALYTICS SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 48 SPEECH ANALYTICS SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.1 PROFESSIONAL SERVICES
FIGURE 44 PERFORMANCE OPTIMIZATION & TESTING SERVICES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 49 SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 50 SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024–2029 (USD MILLION)
TABLE 51 SPEECH ANALYTICS PROFESSIONAL SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 52 SPEECH ANALYTICS PROFESSIONAL SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.1.1 Consulting & Advisory
6.3.1.1.1 Offering organizations guidance and strategic support throughout implementation and optimization of speech analytics technology
TABLE 53 SPEECH ANALYTICS CONSULTING & ADVISORY SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 54 SPEECH ANALYTICS CONSULTING & ADVISORY SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.1.2 Integration & Deployment
6.3.1.2.1 Facilities and frameworks to integrate various platforms with third-party environments to make speech analytics software quick and efficient
TABLE 55 SPEECH ANALYTICS INTEGRATION & DEPLOYMENT SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 56 SPEECH ANALYTICS INTEGRATION & DEPLOYMENT SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.1.3 Support & Maintenance
6.3.1.3.1 Adopted by organizations that use on-premise deployment model for speech analytics software
TABLE 57 SPEECH ANALYTICS SUPPORT & MAINTENANCE SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 58 SPEECH ANALYTICS SUPPORT & MAINTENANCE SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.1.4 Quality Assurance & Testing
6.3.1.4.1 Rigorous evaluation of performance of speech analytics software through comprehensive testing methodologies
TABLE 59 SPEECH ANALYTICS QUALITY ASSURANCE & TESTING SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 60 SPEECH ANALYTICS QUALITY ASSURANCE & TESTING SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.1.5 Performance Optimization & Testing
6.3.1.5.1 Fine-tuning algorithms, configurations, and infrastructure components to maximize speed and accuracy of data processing
TABLE 61 SPEECH ANALYTICS PERFORMANCE OPTIMIZATION & TESTING SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 62 SPEECH ANALYTICS PERFORMANCE OPTIMIZATION & TESTING SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.1.6 Training & Education
6.3.1.6.1 Comprehensive training programs and educational resources to help users understand capabilities of speech analytics software
TABLE 63 SPEECH ANALYTICS TRAINING & EDUCATION SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 64 SPEECH ANALYTICS TRAINING & EDUCATION SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.2 MANAGED SERVICES
TABLE 65 SPEECH ANALYTICS MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 66 SPEECH ANALYTICS MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
7 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION
7.1 INTRODUCTION
7.1.1 BUSINESS FUNCTION: SPEECH ANALYTICS MARKET DRIVERS
FIGURE 45 HR SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 67 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 68 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
7.2 SALES & MARKETING
7.2.1 USED BY SALES MANAGERS TO MONITOR AGENT PERFORMANCE, EVALUATE SALES TECHNIQUES, AND PROVIDE TARGETED TRAINING
TABLE 69 SPEECH ANALYTICS MARKET IN SALES & MARKETING, BY REGION, 2019–2023 (USD MILLION)
TABLE 70 SPEECH ANALYTICS MARKET IN SALES & MARKETING, BY REGION, 2024–2029 (USD MILLION)
7.2.1.1 Performance monitoring & coaching
7.2.1.2 Sales call analysis
7.2.1.3 Lead qualification & opportunity management
7.2.1.4 Customer feedback analysis
7.2.1.5 Other sales & marketing functions
7.3 FINANCE & ACCOUNTING
7.3.1 EFFECTIVE TOOLS FOR FINANCIAL SERVICE PROVIDERS BY ENABLING COMPANIES TO AGGREGATE ACTIONABLE DATA
TABLE 71 SPEECH ANALYTICS MARKET IN FINANCE & ACCOUNTING, BY REGION, 2019–2023(USD MILLION)
TABLE 72 SPEECH ANALYTICS MARKET IN FINANCE & ACCOUNTING, BY REGION, 2024–2029(USD MILLION)
7.3.1.1 Accounts receivable & collections
7.3.1.2 Expense management & budgeting
7.3.1.3 Risk management
7.3.1.4 Other finance & accounting functions
7.4 OPERATIONS & SUPPLY CHAIN
7.4.1 STREAMLINING BUSINESS OPERATIONS AND ENHANCING CUSTOMER EXPERIENCE USING SPEECH-BASED INTERACTIONS
TABLE 73 SPEECH ANALYTICS MARKET IN OPERATIONS & SUPPLY CHAIN, BY REGION, 2019–2023 (USD MILLION)
TABLE 74 SPEECH ANALYTICS MARKET IN OPERATIONS & SUPPLY CHAIN, BY REGION, 2024–2029(USD MILLION)
7.4.1.1 Vendor & supplier management
7.4.1.2 Inventory management & demand forecasting
7.4.1.3 Compliance monitoring
7.4.1.4 Other operations & supply chain functions
7.5 HR
7.5.1 PRACTICAL APPROACH TO FILTER APPLICANTS QUICKLY AND OBJECTIVELY INTENDED FOR HR TEAMS
TABLE 75 SPEECH ANALYTICS MARKET IN HR, BY REGION, 2019–2023 (USD MILLION)
TABLE 76 SPEECH ANALYTICS MARKET IN HR, BY REGION, 2024–2029 (USD MILLION)
7.5.1.1 Employee performance evaluation
7.5.1.2 Recruitment & candidate screening
7.5.1.3 Employee engagement & satisfaction
7.5.1.4 Other HR functions
8 SPEECH ANALYTICS MARKET, BY CHANNEL
8.1 INTRODUCTION
8.1.1 CHANNEL: SPEECH ANALYTICS MARKET DRIVERS
FIGURE 46 WEBINARS & VIRTUAL MEETINGS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 77 SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
TABLE 78 SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
8.2 VOIP & MESSAGING PLATFORMS
8.2.1 ANALYZING VOICE INTERACTIONS TO ASSESS CUSTOMER SENTIMENT AND IMPROVE AGENT PERFORMANCE ACROSS VOIP & MESSAGING CHANNELS
TABLE 79 SPEECH ANALYTICS MARKET ON VOIP & MESSAGING PLATFORMS, BY REGION, 2019–2023 (USD MILLION)
TABLE 80 SPEECH ANALYTICS MARKET ON VOIP & MESSAGING PLATFORMS, BY REGION, 2024–2029 (USD MILLION)
8.3 VOICEMAILS & IVR SYSTEMS
8.3.1 ORGANIZATIONS TO GATHER VALUABLE INSIGHTS INTO CUSTOMER FEEDBACK ANALYZING VOICEMAILS AND IVR INTERACTIONS
TABLE 81 SPEECH ANALYTICS MARKET ON VOICEMAILS & IVR SYSTEMS, BY REGION, 2019–2023 (USD MILLION)
TABLE 82 SPEECH ANALYTICS MARKET ON VOICEMAILS & IVR SYSTEMS, BY REGION, 2024–2029 (USD MILLION)
8.4 SOCIAL MEDIA
8.4.1 NEED TO STAY INFORMED AND PROACTIVE IN SOCIAL MEDIA MARKETING EFFORTS TO DRIVE BRAND LOYALTY AND GROWTH
TABLE 83 SPEECH ANALYTICS MARKET ON SOCIAL MEDIA, BY REGION, 2019–2023 (USD MILLION)
TABLE 84 SPEECH ANALYTICS MARKET ON SOCIAL MEDIA, BY REGION, 2024–2029 (USD MILLION)
8.5 SALES & TELEMARKETING CALLS
8.5.1 ASSISTING IN EVALUATING AGENT PERFORMANCE BY IDENTIFYING AREAS FOR IMPROVEMENT
TABLE 85 SPEECH ANALYTICS MARKET ON SALES & TELEMARKETING CALLS, BY REGION, 2019–2023 (USD MILLION)
TABLE 86 SPEECH ANALYTICS MARKET ON SALES & TELEMARKETING CALLS, BY REGION, 2024–2029 (USD MILLION)
8.6 WEBINARS & VIRTUAL MEETINGS
8.6.1 ANALYTICS INCREASINGLY APPLIED TO ENHANCE PARTICIPANT ENGAGEMENT AND OPTIMIZE COMMUNICATION EFFECTIVENESS
TABLE 87 SPEECH ANALYTICS MARKET ON WEBINARS & VIRTUAL MEETINGS, BY REGION, 2019–2023 (USD MILLION)
TABLE 88 SPEECH ANALYTICS MARKET ON WEBINARS & VIRTUAL MEETINGS, BY REGION, 2024–2029 (USD MILLION)
8.7 BROADCAST MEDIA & CONTENT PRODUCTION
8.7.1 FACILITATING ANALYSIS OF AUDIO AND VIDEO CONTENT FOR ENHANCED AUDIENCE ENGAGEMENT AND CONTENT OPTIMIZATION
TABLE 89 SPEECH ANALYTICS MARKET ON BROADCAST MEDIA & CONTENT PRODUCTION, BY REGION, 2019–2023 (USD MILLION)
TABLE 90 SPEECH ANALYTICS MARKET ON BROADCAST MEDIA & CONTENT PRODUCTION, BY REGION, 2024–2029 (USD MILLION)
8.8 OTHER CHANNELS
TABLE 91 SPEECH ANALYTICS MARKET ON OTHER CHANNELS, BY REGION, 2019–2023 (USD MILLION)
TABLE 92 SPEECH ANALYTICS MARKET ON OTHER CHANNELS, BY REGION, 2024–2029 (USD MILLION)
9 SPEECH ANALYTICS MARKET, BY VERTICAL
9.1 INTRODUCTION
9.1.1 VERTICAL: SPEECH ANALYTICS MARKET DRIVERS
9.1.2 SPEECH ANALYTICS: VERTICAL USE CASES
FIGURE 47 HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 93 SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 94 SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
9.2 BFSI
9.2.1 ACCURATELY DETECTING MARKET MANIPULATION AND INVESTIGATING THREATS EFFICIENTLY ACROSS FINANCIAL INSTITUTIONS
TABLE 95 SPEECH ANALYTICS MARKET IN BFSI, BY REGION, 2019–2023 (USD MILLION)
TABLE 96 SPEECH ANALYTICS MARKET IN BFSI, BY REGION, 2024–2029 (USD MILLION)
9.2.2 BFSI APPLICATIONS
FIGURE 48 FRAUD DETECTION & PREVENTION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 97 SPEECH ANALYTICS MARKET IN BFSI, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 98 SPEECH ANALYTICS MARKET IN BFSI, BY APPLICATION, 2024–2029 (USD MILLION)
9.2.2.1 Customer Service Optimization
9.2.2.2 Fraud Detection & Prevention
9.2.2.3 Voice Biometrics Authentication
9.2.2.4 Sales & Lead Generation
9.2.2.5 Others BFSI Applications
9.3 TELECOM
9.3.1 CONTEXT-AWARE TOOLS IN RESOLVING CUSTOMER QUERIES IN REAL TIME
TABLE 99 SPEECH ANALYTICS MARKET IN TELECOM, BY REGION, 2019–2023 (USD MILLION)
TABLE 100 SPEECH ANALYTICS MARKET IN TELECOM, BY REGION, 2024–2029 (USD MILLION)
9.3.2 TELECOM APPLICATIONS
FIGURE 49 NETWORK QUALITY MONITORING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 101 SPEECH ANALYTICS MARKET IN TELECOM, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 102 SPEECH ANALYTICS MARKET IN TELECOM, BY APPLICATION, 2024–2029 (USD MILLION)
9.3.2.1 Network Quality Monitoring
9.3.2.2 Network Planning & Management
9.3.2.3 Sales & Marketing Insights
9.3.2.4 Billing & Payment Disputes Resolution
9.3.2.5 Others Telecom Applications
9.4 RETAIL & ECOMMERCE
9.4.1 RISE IN NEED TO IMPROVE CUSTOMER EXPERIENCE, EMPLOYEE EFFICIENCY, AND STREAMLINE BUSINESS PROCESSES
TABLE 103 SPEECH ANALYTICS MARKET IN RETAIL & ECOMMERCE, BY REGION, 2019–2023 (USD MILLION)
TABLE 104 SPEECH ANALYTICS MARKET IN RETAIL & ECOMMERCE, BY REGION, 2024–2029 (USD MILLION)
9.4.2 RETAIL & ECOMMERCE APPLICATIONS
FIGURE 50 COMPETITIVE ANALYSIS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 105 SPEECH ANALYTICS MARKET IN RETAIL & ECOMMERCE, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 106 SPEECH ANALYTICS MARKET IN RETAIL & ECOMMERCE, BY APPLICATION, 2024–2029 (USD MILLION)
9.4.2.1 Voice Commerce Insights
9.4.2.2 Price Sensitive Analysis
9.4.2.3 Product & Service Improvements
9.4.2.4 VOC Analysis
9.4.2.5 Competitive Analysis
9.4.2.6 Other Retail & eCommerce applications
9.5 AUTOMOTIVE & TRANSPORTATION
9.5.1 SPEECH TECHNOLOGY: NEW STANDARD FEATURE IN AUTOMOTIVE AND TRANSPORTATION INDUSTRY
TABLE 107 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY REGION, 2019–2023 (USD MILLION)
TABLE 108 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY REGION, 2024–2029 (USD MILLION)
9.5.2 AUTOMOTIVE & TRANSPORTATION APPLICATIONS
FIGURE 51 PREDICTIVE MAINTENANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 109 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 110 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY APPLICATION, 2024–2029 (USD MILLION)
9.5.2.1 Quality Assurance
9.5.2.2 Supply Chain Management
9.5.2.3 Driver Performance Analysis
9.5.2.4 Predictive Maintenance
9.5.2.5 Other automotive & transportation applications
9.6 IT/ITES
9.6.1 DEMAND FOR ADVANCED ANALYTICS SOLUTIONS TO STREAMLINE OPERATIONS AND ENHANCE CUSTOMER EXPERIENCE
TABLE 111 SPEECH ANALYTICS MARKET IN IT/ITES, BY REGION, 2019–2023 (USD MILLION)
TABLE 112 SPEECH ANALYTICS MARKET IN IT/ITES, BY REGION, 2024–2029 (USD MILLION)
9.6.2 IT/ITES APPLICATIONS
FIGURE 52 VOICE-ENABLED VIRTUAL ASSISTANTS & CHATBOTS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 113 SPEECH ANALYTICS MARKET IN IT/ITES, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 114 SPEECH ANALYTICS MARKET IN IT/ITES, BY APPLICATION, 2024–2029 (USD MILLION)
9.6.2.1 Service Desk Management
9.6.2.2 IT Infrastructure & Monitoring
9.6.2.3 SLA adherence
9.6.2.4 Voice-enabled virtual assistants & chatbots
9.6.2.5 Other IT/ITeS applications
9.7 HEALTHCARE & LIFE SCIENCES
9.7.1 IMPROVING PATIENT EXPERIENCE BY ANALYZING INTERACTION CALLS IN REAL TIME
TABLE 115 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2019–2023 (USD MILLION)
TABLE 116 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2024–2029 (USD MILLION)
9.7.2 HEALTHCARE & LIFE SCIENCES APPLICATIONS
FIGURE 53 DRUG SAFETY SURVEILLANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 117 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 118 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY APPLICATION, 2024–2029 (USD MILLION)
9.7.2.1 Patient Experience Management
9.7.2.2 Clinical Research & Training
9.7.2.3 Patient Compliance Monitoring
9.7.2.4 Drug Safety Surveillance
9.7.2.5 Other Healthcare & Life Sciences applications
9.8 MEDIA & ENTERTAINMENT
9.8.1 ENABLING CONTENT PRODUCERS, OWNERS, AND CONSUMERS TO ENHANCE USER EXPERIENCE IN REAL TIME
TABLE 119 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY REGION, 2019–2023 (USD MILLION)
TABLE 120 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY REGION, 2024–2029 (USD MILLION)
9.8.2 MEDIA & ENTERTAINMENT APPLICATIONS
FIGURE 54 CONTENT MONETIZATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 121 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 122 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY APPLICATION, 2024–2029 (USD MILLION)
9.8.2.1 Content analysis
9.8.2.2 Advertisement Effectiveness Analysis
9.8.2.3 Content Personalization
9.8.2.4 Content Monetization
9.8.2.5 Other Media & Entertainment applications
9.9 TRAVEL & HOSPITALITY
9.9.1 GROWTH IN DEMAND TO ANALYZE CUSTOMER INTERACTIONS AND GAIN INSIGHTS INTO THEIR NEEDS AND PREFERENCES
TABLE 123 SPEECH ANALYTICS MARKET IN TRAVEL & HOSPITALITY, BY REGION, 2019–2023 (USD MILLION)
TABLE 124 SPEECH ANALYTICS MARKET IN TRAVEL & HOSPITALITY, BY REGION, 2024–2029 (USD MILLION)
9.9.2 TRAVEL & HOSPITALITY APPLICATIONS
FIGURE 55 RESERVATION MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 125 SPEECH ANALYTICS MARKET IN TRAVEL & HOSPITALITY, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 126 SPEECH ANALYTICS MARKET IN TRAVEL & HOSPITALITY, BY APPLICATION, 2024–2029 (USD MILLION)
9.9.2.1 Customer Service Enhancement
9.9.2.2 Reputation management
9.9.2.3 Destination insights
9.9.2.4 Reservation management
9.9.2.5 Other Travel & Hospitality applications
9.10 OTHER VERTICALS
TABLE 127 SPEECH ANALYTICS MARKET IN OTHER VERTICALS, BY REGION, 2019–2023 (USD MILLION)
TABLE 128 SPEECH ANALYTICS MARKET IN OTHER VERTICALS, BY REGION, 2024–2029 (USD MILLION)
10 SPEECH ANALYTICS MARKET, BY REGION
10.1 INTRODUCTION
FIGURE 56 INDIA TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD
FIGURE 57 ASIA PACIFIC TO WITNESS HIGHEST CAGR DURING FORECAST PERIOD
TABLE 129 SPEECH ANALYTICS MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 130 SPEECH ANALYTICS MARKET, BY REGION, 2024–2029 (USD MILLION)
10.2 NORTH AMERICA
10.2.1 NORTH AMERICA: SPEECH ANALYTICS MARKET DRIVERS
10.2.2 NORTH AMERICA: IMPACT OF RECESSION
FIGURE 58 NORTH AMERICA: MARKET SNAPSHOT
TABLE 131 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 132 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 133 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
TABLE 134 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
TABLE 135 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 136 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 137 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 138 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024–2029 (USD MILLION)
TABLE 139 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 140 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
TABLE 141 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
TABLE 142 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
TABLE 143 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 144 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
TABLE 145 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 146 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
TABLE 147 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 148 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
10.2.3 US
10.2.3.1 Rapid adoption of cloud to fuel demand for cloud-based speech analytics solutions
TABLE 149 US: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 150 US: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.2.4 CANADA
10.2.4.1 Specialized expertise from Canadian universities to open potential for global vendors
TABLE 151 CANADA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 152 CANADA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.3 EUROPE
10.3.1 EUROPE: SPEECH ANALYTICS MARKET DRIVERS
10.3.2 EUROPE: IMPACT OF RECESSION
TABLE 153 EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 154 EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 155 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
TABLE 156 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
TABLE 157 EUROPE: SPEECH ANALYTICS MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 158 EUROPE: SPEECH ANALYTICS MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 159 EUROPE: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 160 EUROPE: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024–2029 (USD MILLION)
TABLE 161 EUROPE: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 162 EUROPE: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
TABLE 163 EUROPE: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
TABLE 164 EUROPE: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
TABLE 165 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 166 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
TABLE 167 EUROPE: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 168 EUROPE: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
TABLE 169 EUROPE: SPEECH ANALYTICS MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 170 EUROPE: SPEECH ANALYTICS MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
10.3.3 UK
10.3.3.1 Need to enhance operational efficiency and facilitate data-driven decision-making across diverse sectors
TABLE 171 UK: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 172 UK: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.3.4 GERMANY
10.3.4.1 Highly skilled labor force and strong infrastructure
TABLE 173 GERMANY: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 174 GERMANY: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.3.5 FRANCE
10.3.5.1 High-potential client base with shift toward advanced technology during COVID-19 pandemic
TABLE 175 FRANCE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 176 FRANCE: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.3.6 ITALY
10.3.6.1 Strategic focus on offering customizable and scalable analytics solutions tailored to diverse industry needs
TABLE 177 ITALY: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 178 ITALY: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.3.7 SPAIN
10.3.7.1 Government adoption to enhance citizen engagement and customer-centric applications
TABLE 179 SPAIN: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 180 SPAIN: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.3.8 REST OF EUROPE
TABLE 181 REST OF EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 182 REST OF EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.4 ASIA PACIFIC
10.4.1 ASIA PACIFIC: SPEECH ANALYTICS MARKET DRIVERS
10.4.2 ASIA PACIFIC: IMPACT OF RECESSION
FIGURE 59 ASIA PACIFIC: MARKET SNAPSHOT
TABLE 183 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 184 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 185 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
TABLE 186 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
TABLE 187 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 188 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 189 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 190 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024–2029 (USD MILLION)
TABLE 191 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 192 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
TABLE 193 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
TABLE 194 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
TABLE 195 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 196 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
TABLE 197 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 198 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
TABLE 199 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY COUNTRY/REGION, 2019–2023 (USD MILLION)
TABLE 200 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY COUNTRY/REGION, 2024–2029 (USD MILLION)
10.4.3 INDIA
10.4.3.1 Rapid adoption of speech technology as local entrepreneurs collaborate with major international firms
TABLE 201 INDIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 202 INDIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.4.4 JAPAN
10.4.4.1 Combining advanced robotics technology with robust economy to offer efficient solutions and services
TABLE 203 JAPAN: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 204 JAPAN: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.4.5 CHINA
10.4.5.1 Increase in investment and government initiatives for R&D activities
TABLE 205 CHINA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 206 CHINA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.4.6 ASEAN COUNTRIES
10.4.6.1 Proactive government initiatives to accelerate digitalization and innovation across various sectors
TABLE 207 ASEAN: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 208 ASEAN: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.4.7 SOUTH KOREA
10.4.7.1 Key players embrace advanced AI-driven analytics tools
TABLE 209 SOUTH KOREA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 210 SOUTH KOREA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.4.8 AUSTRALIA & NEW ZEALAND (ANZ)
10.4.8.1 Potential for market expansion with growing interest of global players in Australian and New Zealand markets
TABLE 211 AUSTRALIA & NEW ZEALAND: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 212 AUSTRALIA & NEW ZEALAND: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.4.9 REST OF ASIA PACIFIC
TABLE 213 REST OF ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 214 REST OF ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.5 MIDDLE EAST & AFRICA
10.5.1 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET DRIVERS
10.5.2 MIDDLE EAST & AFRICA: IMPACT OF RECESSION
TABLE 215 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 216 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 217 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
TABLE 218 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
TABLE 219 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 220 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 221 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 222 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024–2029 (USD MILLION)
TABLE 223 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 224 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
TABLE 225 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
TABLE 226 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
TABLE 227 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 228 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
TABLE 229 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 230 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
TABLE 231 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 232 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
10.5.3 SAUDI ARABIA
10.5.3.1 Adoption of radical technologies in expanding economy to fuel Vision 2030
TABLE 233 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 234 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.5.4 UAE
10.5.4.1 Growing investment and ability to embrace emerging technologies
TABLE 235 UAE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 236 UAE: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.5.5 SOUTH AFRICA
10.5.5.1 Increase in use of mobile phones and intelligent voice solutions
TABLE 237 SOUTH AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 238 SOUTH AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.5.6 QATAR
10.5.6.1 Government collaborations with research institutes on strategic use of AI
TABLE 239 QATAR: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 240 QATAR: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.5.7 EGYPT
10.5.7.1 Voice technology consistent with quick development of digital goods and services
TABLE 241 EGYPT: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 242 EGYPT: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.5.8 REST OF MIDDLE EAST & AFRICA
TABLE 243 REST OF MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 244 REST OF MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.6 LATIN AMERICA
10.6.1 LATIN AMERICA: SPEECH ANALYTICS MARKET DRIVERS
10.6.2 LATIN AMERICA: IMPACT OF RECESSION
TABLE 245 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 246 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 247 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
TABLE 248 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
TABLE 249 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 250 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 251 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 252 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024–2029 (USD MILLION)
TABLE 253 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 254 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
TABLE 255 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
TABLE 256 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
TABLE 257 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 258 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
TABLE 259 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 260 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
TABLE 261 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 262 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
10.6.3 BRAZIL
10.6.3.1 Investment by startups in advanced technologies
TABLE 263 BRAZIL: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 264 BRAZIL: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.6.4 MEXICO
10.6.4.1 Initiatives by government to promote emerging technologies and generate significant opportunity
TABLE 265 MEXICO: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 266 MEXICO: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.6.5 ARGENTINA
10.6.5.1 Early adopters to witness change in their customer engagement landscape with insights
TABLE 267 ARGENTINA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 268 ARGENTINA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.6.6 REST OF LATIN AMERICA
TABLE 269 REST OF LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 270 REST OF LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
11 COMPETITIVE LANDSCAPE
11.1 OVERVIEW
11.2 KEY PLAYER STRATEGIES/RIGHT TO WIN
TABLE 271 OVERVIEW OF STRATEGIES ADOPTED BY KEY SPEECH ANALYTICS VENDORS
11.3 REVENUE ANALYSIS
FIGURE 60 TOP FIVE PLAYERS DOMINATING MARKET FROM 2018 TO 2022 (USD BILLION)
11.4 MARKET SHARE ANALYSIS
FIGURE 61 MARKET SHARE ANALYSIS FOR KEY PLAYERS, 2023
TABLE 272 SPEECH ANALYTICS MARKET: DEGREE OF COMPETITION
11.5 BRAND/PRODUCT COMPARATIVE ANALYSIS
FIGURE 62 BRAND/PRODUCT COMPARATIVE ANALYSIS
11.6 COMPANY EVALUATION MATRIX, KEY PLAYERS
11.6.1 STARS
11.6.2 EMERGING LEADERS
11.6.3 PERVASIVE PLAYERS
11.6.4 PARTICIPANTS
FIGURE 63 SPEECH ANALYTICS MARKET: COMPANY EVALUATION MATRIX (KEY PLAYERS), 2023
11.6.5 COMPANY FOOTPRINT: KEY PLAYERS, 2023
FIGURE 64 OVERALL COMPANY FOOTPRINT (23 COMPANIES)
11.6.5.1 Region footprint
TABLE 273 REGION FOOTPRINT (23 COMPANIES)
11.6.5.2 Product footprint
TABLE 274 PRODUCT FOOTPRINT (23 COMPANIES)
11.6.5.3 Vertical footprint
TABLE 275 VERTICAL FOOTPRINT (23 COMPANIES)
11.7 COMPANY EVALUATION MATRIX: START-UPS/SMES
11.7.1 PROGRESSIVE COMPANIES
11.7.2 RESPONSIVE COMPANIES
11.7.3 DYNAMIC COMPANIES
11.7.4 STARTING BLOCKS
FIGURE 65 SPEECH ANALYTICS MARKET: COMPANY EVALUATION MATRIX (START-UPS/SMES), 2023
11.7.5 COMPETITIVE BENCHMARKING: START-UPS/SMES, 2023
TABLE 276 SPEECH ANALYTICS MARKET: DETAILED LIST OF KEY START-UPS/SMES
11.7.5.1 Competitive benchmarking of Start-ups/SMEs
TABLE 277 SPEECH ANALYTICS MARKET: COMPETITIVE BENCHMARKING OF START-UPS/SMES
11.8 COMPETITIVE SCENARIO AND TRENDS
11.8.1 PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 278 SPEECH ANALYTICS MARKET: PRODUCT LAUNCHES AND ENHANCEMENTS, APRIL 2023–JANUARY 2024
11.8.2 DEALS
TABLE 279 SPEECH ANALYTICS MARKET: DEALS, JANUARY 2023–FEBRUARY 2024
11.9 VALUATION AND FINANCIAL METRICS OF KEY VENDORS
FIGURE 66 VALUATION AND FINANCIAL METRICS OF KEY VENDORS
11.9.1 YTD PRICE TOTAL RETURN AND STOCK BETA OF KEY VENDORS
FIGURE 67 YTD PRICE TOTAL RETURN AND STOCK BETA OF KEY VENDORS
12 COMPANY PROFILES
12.1 INTRODUCTION
12.2 KEY PLAYERS
(Business overview, Products/Solutions/Services offered, Recent developments, MnM view, Key strengths, Strategic choices made, and Weaknesses and Competitive threats)*
12.2.1 NICE
TABLE 280 NICE: BUSINESS OVERVIEW
FIGURE 68 NICE: COMPANY SNAPSHOT
TABLE 281 NICE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 282 NICE: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 283 NICE: DEALS
12.2.2 VERINT
TABLE 284 VERINT: BUSINESS OVERVIEW
FIGURE 69 VERINT: COMPANY SNAPSHOT
TABLE 285 VERINT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 286 VERINT: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 287 VERINT: DEALS
12.2.3 AVAYA
TABLE 288 AVAYA: BUSINESS OVERVIEW
TABLE 289 AVAYA: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 290 AVAYA: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 291 AVAYA: DEALS
12.2.4 OPENTEXT
TABLE 292 OPENTEXT: BUSINESS OVERVIEW
FIGURE 70 OPENTEXT: COMPANY SNAPSHOT
TABLE 293 OPENTEXT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 294 OPENTEXT: PRODUCT LAUNCHES
TABLE 295 OPENTEXT: DEALS
12.2.5 GOOGLE
TABLE 296 GOOGLE: BUSINESS OVERVIEW
FIGURE 71 GOOGLE: COMPANY SNAPSHOT
TABLE 297 GOOGLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 298 GOOGLE: PRODUCT LAUNCHES
TABLE 299 GOOGLE: DEALS
12.2.6 VONAGE
TABLE 300 VONAGE: BUSINESS OVERVIEW
TABLE 301 VONAGE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 302 VONAGE: PRODUCT LAUNCHES
TABLE 303 VONAGE: DEALS
12.2.7 GENESYS
TABLE 304 GENESYS: BUSINESS OVERVIEW
TABLE 305 GENESYS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 306 GENESYS: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 307 GENESYS: DEALS
12.2.8 CALABRIO
TABLE 308 CALABRIO: BUSINESS OVERVIEW
TABLE 309 CALABRIO: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 310 CALABRIO: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 311 CALABRIO: DEALS
12.2.9 CALLMINER
TABLE 312 CALLMINER: BUSINESS OVERVIEW
TABLE 313 CALLMINER: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 314 CALLMINER: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 315 CALLMINER: DEALS
12.2.10 ALMAWAVE
TABLE 316 ALMAWAVE: BUSINESS OVERVIEW
FIGURE 72 ALMAWAVE: COMPANY SNAPSHOT
TABLE 317 ALMAWAVE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 318 ALMAWAVE: PRODUCT LAUNCHES
TABLE 319 ALMAWAVE: DEALS
12.2.11 FIVE9
TABLE 320 FIVE9: BUSINESS OVERVIEW
FIGURE 73 FIVE9: COMPANY SNAPSHOT
TABLE 321 FIVE9: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 322 FIVE9: PRODUCT LAUNCHES
TABLE 323 FIVE9: DEALS
12.2.12 AWS
TABLE 324 AWS: BUSINESS OVERVIEW
FIGURE 74 AWS: COMPANY SNAPSHOT
TABLE 325 AWS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 326 AWS: PRODUCT LAUNCHES
TABLE 327 AWS: DEALS
12.3 OTHER PLAYERS
12.3.1 QUALTRICS
12.3.2 TALKDESK
12.3.3 ALVARIA
12.3.4 CASTEL COMMUNICATIONS
12.3.5 VOICEBASE
12.3.6 INTELLIGENT VOICE
12.3.7 CALLTRACKINGMETRICS
12.3.8 3CLOGIC
12.3.9 SPRINKLR
12.3.10 UNIPHORE
12.4 START-UPS/SMES
12.4.1 ENTHU.AI
12.4.2 DEEPGRAM
12.4.3 GNANI.AI
12.4.4 OBSERVE.AI
12.4.5 BATVOICE
12.4.6 CONVIN
12.4.7 SALESKEN
12.4.8 TETHR
12.4.9 GONG
12.4.10 CLARI
*Details on Business overview, Products/Solutions/Services offered, Recent developments, MnM view, Key strengths, Strategic choices made, and Weaknesses and Competitive threats might not be captured in case of unlisted companies.
13 ADJACENT AND RELATED MARKETS
13.1 INTRODUCTION
13.2 CONVERSATIONAL AI MARKET - GLOBAL FORECAST TO 2028
13.2.1 MARKET DEFINITION
13.2.2 MARKET OVERVIEW
13.2.2.1 Conversational AI market, by offering
TABLE 328 CONVERSATIONAL AI MARKET, BY OFFERING, 2018–2022 (USD MILLION)
TABLE 329 CONVERSATIONAL AI MARKET, BY OFFERING, 2023–2028 (USD MILLION)
13.2.2.2 Conversational AI market, by business function
TABLE 330 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2018–2022 (USD MILLION)
TABLE 331 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)
13.2.2.3 Conversational AI market, by channel
TABLE 332 CONVERSATIONAL AI MARKET, BY CHANNEL, 2018–2022 (USD MILLION)
TABLE 333 CONVERSATIONAL AI MARKET, BY CHANNEL, 2023–2028 (USD MILLION)
13.2.2.4 Conversational AI market, by conversational interface
TABLE 334 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2018–2022 (USD MILLION)
TABLE 335 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2023–2028 (USD MILLION)
13.2.2.5 Conversational AI market, by technology
TABLE 336 CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2018–2022 (USD MILLION)
TABLE 337 CONVERSATIONAL AI MARKET, TECHNOLOGY, 2023–2028 (USD MILLION)
13.2.2.6 Conversational AI market, by vertical
TABLE 338 CONVERSATIONAL AI MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
TABLE 339 CONVERSATIONAL AI MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
13.2.2.7 Conversational AI market, by region
TABLE 340 CONVERSATIONAL AI MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 341 CONVERSATIONAL AI MARKET, BY REGION, 2023–2028 (USD MILLION)
13.3 CHATBOT MARKET - GLOBAL FORECAST TO 2027
13.3.1 MARKET DEFINITION
13.3.2 MARKET OVERVIEW
13.3.2.1 Chatbot market, by offering
TABLE 342 CHATBOT MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 343 CHATBOT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
13.3.2.2 Chatbot market, by type
TABLE 344 CHATBOT MARKET, BY TYPE, 2017–2022 (USD MILLION)
TABLE 345 CHATBOT MARKET, BY TYPE, 2023–2028 (USD MILLION)
13.3.2.3 Chatbot market, by channel integration
TABLE 346 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017–2022 (USD MILLION)
TABLE 347 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023–2028 (USD MILLION)
13.3.2.4 Chatbot market, by bot communication
TABLE 348 CHATBOT MARKET, BY BOT COMMUNICATION, 2017–2022 (USD MILLION)
TABLE 349 CHATBOT MARKET, BY BOT COMMUNICATION, 2023–2028 (USD MILLION)
13.3.2.5 Chatbot market, by business function
TABLE 350 CHATBOT MARKET, BY BUSINESS FUNCTION, 2017–2022 (USD MILLION)
TABLE 351 CHATBOT MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)
13.3.2.6 Chatbot market, by vertical
TABLE 352 CHATBOT MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 353 CHATBOT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
13.3.2.7 Chatbot market, by region
TABLE 354 CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 355 CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
14 APPENDIX
14.1 DISCUSSION GUIDE
14.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
14.3 CUSTOMIZATION OPTIONS
14.4 RELATED REPORTS
14.5 AUTHOR DETAILS
1.1 STUDY OBJECTIVES
1.2 MARKET DEFINITION
1.2.1 INCLUSIONS AND EXCLUSIONS
1.3 MARKET SCOPE
1.3.1 MARKET SEGMENTATION
FIGURE 1 SPEECH ANALYTICS MARKET SEGMENTATION
1.3.2 REGIONS COVERED
FIGURE 2 SPEECH ANALYTICS MARKET SEGMENTATION, BY REGION
1.3.3 YEARS CONSIDERED
1.4 CURRENCY CONSIDERED
1.5 STAKEHOLDERS
1.6 SUMMARY OF CHANGES
1.6.1 IMPACT OF RECESSION
2 RESEARCH METHODOLOGY
2.1 RESEARCH DATA
FIGURE 3 SPEECH ANALYTICS MARKET: RESEARCH DESIGN
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
TABLE 1 PRIMARY INTERVIEWS
2.1.2.1 Breakup of primary profiles
FIGURE 4 BREAKUP OF PRIMARY PROFILES, BY COMPANY TYPE, DESIGNATION, AND REGION
2.1.2.2 Key industry insights
FIGURE 5 KEY INSIGHTS FROM EXPERTS
2.2 MARKET SIZE ESTIMATION
FIGURE 6 SPEECH ANALYTICS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
2.2.1 TOP-DOWN APPROACH
2.2.2 BOTTOM-UP APPROACH
FIGURE 7 APPROACH 1: (BOTTOM-UP, SUPPLY-SIDE): REVENUE FROM PROVIDERS OF SPEECH ANALYTICS SOLUTIONS AND SERVICES
FIGURE 8 APPROACH 2 (BOTTOM-UP, SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF SPEECH ANALYTICS
FIGURE 9 APPROACH 3 (BOTTOM-UP, SUPPLY-SIDE): REVENUE ESTIMATION FROM SPEECH ANALYTICS VENDORS AND CORRESPONDING SOURCES OF INFORMATION
FIGURE 10 APPROACH 4 (BOTTOM-UP, DEMAND-SIDE): SHARE OF SPEECH ANALYTICS THROUGH OVERALL SPEECH ANALYTICS SPENDING
2.3 DATA TRIANGULATION
FIGURE 11 DATA TRIANGULATION
2.4 MARKET FORECAST
TABLE 2 FACTOR ANALYSIS
2.5 RESEARCH ASSUMPTIONS
2.6 STUDY LIMITATIONS
2.7 IMPACT OF RECESSION ON SPEECH ANALYTICS MARKET
TABLE 3 IMPACT OF RECESSION ON GLOBAL SPEECH ANALYTICS MARKET
3 EXECUTIVE SUMMARY
TABLE 4 SPEECH ANALYTICS MARKET SIZE AND GROWTH RATE, 2019–2023 (USD MILLION, Y-O-Y%)
TABLE 5 SPEECH ANALYTICS MARKET SIZE AND GROWTH RATE, 2024–2029 (USD MILLION, Y-O-Y%)
FIGURE 12 SPEECH ANALYTICS SOFTWARE SEGMENT TO DOMINATE MARKET IN 2024
FIGURE 13 PROFESSIONAL SERVICES TO ACCOUNT FOR LARGER MARKET SHARE THAN MANAGED SERVICES IN 2024
FIGURE 14 EMOTION DETECTION TO BE LARGEST SPEECH ANALYTICS FUNCTIONALITY IN 2024
FIGURE 15 CONSULTING & ADVISORY TO DOMINATE SPEECH ANALYTICS MARKET IN 2024
FIGURE 16 ON-PREMISE DEPLOYMENT TO DOMINATE SPEECH ANALYTICS MARKET IN 2024
FIGURE 17 SALES & MARKETING TO ACCOUNT FOR LARGEST MARKET SHARE IN 2024
FIGURE 18 VOIP & MESSAGING PLATFORM TO LEAD AMONG SPEECH ANALYTICS CHANNELS IN 2024
FIGURE 19 HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR IN 2023
FIGURE 20 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE; ASIA PACIFIC TO GROW AT HIGHEST CAGR IN 2024
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE OPPORTUNITIES IN SPEECH ANALYTICS MARKET
FIGURE 21 INTEGRATION WITH GENERATIVE AI TO OFFER REAL-TIME CUSTOMER INSIGHTS AND PREDICTIVE ANALYTICS TO DRIVE MARKET GROWTH
4.2 OVERVIEW OF RECESSION IN GLOBAL SPEECH ANALYTICS MARKET
FIGURE 22 SPEECH ANALYTICS MARKET TO WITNESS MINOR DECLINE IN Y-O-Y GROWTH IN 2023
4.3 SPEECH ANALYTICS MARKET: TOP THREE BUSINESS FUNCTIONS
FIGURE 23 HR SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
4.4 NORTH AMERICA: SPEECH ANALYTICS MARKET: KEY OFFERINGS AND VERTICALS
FIGURE 24 SOFTWARE SEGMENT AND BFSI VERTICAL TO ACCOUNT FOR LARGEST MARKET SHARES IN NORTH AMERICA IN 2024
4.5 SPEECH ANALYTICS MARKET, BY REGION
FIGURE 25 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE IN 2024
5 MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 INTRODUCTION
5.2 MARKET DYNAMICS
FIGURE 26 SPEECH ANALYTICS MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
5.2.1 DRIVERS
5.2.1.1 Increase in need to improve omnichannel integration capabilities
5.2.1.2 Growth in need to enhance and monitor performance
5.2.1.3 Adherence to regulatory and compliance standards
5.2.1.4 Role of customer interaction analytics in retaining customers
5.2.2 RESTRAINTS
5.2.2.1 Cost-intensiveness of deriving insights from transcribed voice data
5.2.2.2 Integration with existing systems
5.2.2.3 Inability to quantify RoI
5.2.3 OPPORTUNITIES
5.2.3.1 Integration with generative AI to offer real-time insights and predictive analytics
5.2.3.2 Need to predict customer intent and behavior
5.2.3.3 Use of AI & ML technologies to facilitate real-time actionable customer insights
5.2.3.4 Rise in need for cloud-based speech analytics solutions to bolster customer retention
5.2.4 CHALLENGES
5.2.4.1 Increase in volume of transcribed data capture complicating data analysis
5.2.4.2 Incorporation of speech analytics solutions with predictive analytics solutions
5.2.4.3 Complex data ecosystem leading to data breaches and security issues
5.3 EVOLUTION OF SPEECH ANALYTICS MARKET
FIGURE 27 SPEECH ANALYTICS MARKET: EVOLUTION
5.4 SPEECH ANALYTICS MARKET ARCHITECTURE
FIGURE 28 SPEECH ANALYTICS MARKET: ARCHITECTURE
5.5 VALUE CHAIN ANALYSIS
FIGURE 29 SPEECH ANALYTICS MARKET: VALUE CHAIN ANALYSIS
5.6 ECOSYSTEM ANALYSIS/MARKET MAP
TABLE 6 SPEECH ANALYTICS MARKET: ECOSYSTEM
FIGURE 30 KEY PLAYERS IN SPEECH ANALYTICS MARKET ECOSYSTEM
5.6.1 PLATFORM PROVIDERS
5.6.2 SOFTWARE PROVIDERS
5.6.3 SERVICE PROVIDERS
5.6.4 CLOUD SERVICE PROVIDERS
5.6.5 END USERS
5.6.6 REGULATORY BODIES
5.7 CASE STUDY ANALYSIS
5.7.1 FORCA IMPLEMENTED VERINT SPEECH ANALYTICS TO DRIVE MULTICHANNEL CUSTOMER EXPERIENCE
5.7.2 KELSEY-SEYBOLD CLINIC USED CALLMINER EUREKA TO IMPROVE PATIENT EXPERIENCE WITH REPORTING AUTOMATION
5.7.3 PING ENHANCED ITS CONTACT CENTER CAPABILITIES WITH CLOUD-BASED FIVE9 INTELLIGENT CX PLATFORM
5.7.4 BAYADA STREAMLINED CONTACT CENTER WORKFLOWS WITH NICE’S CXONE WHILE UNDERGOING TREMENDOUS GROWTH
5.7.5 BLUEGRASS CELLULAR USED SPEECH ANALYTICS TO FOSTER GENUINE CUSTOMER INTERACTIONS
5.8 TECHNOLOGY ANALYSIS
5.8.1 KEY TECHNOLOGIES
5.8.1.1 NLP
5.8.1.2 ASR
5.8.1.3 AI/ML
5.8.1.4 Voice biometrics
5.8.2 COMPLEMENTARY TECHNOLOGIES
5.8.2.1 Big data analytics
5.8.2.2 Cloud computing
5.8.2.3 IoT
5.8.3 ADJACENT TECHNOLOGIES
5.8.3.1 Predictive analytics
5.8.3.2 Video analytics
5.9 REGULATORY LANDSCAPE
5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 7 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 8 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 9 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 10 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 11 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
5.9.2 REGULATIONS: SPEECH ANALYTICS MARKET
5.9.2.1 North America
5.9.2.1.1 California Consumer Privacy Act (CCPA)
5.9.2.1.2 Federal Trade Commission (FTC) Regulations
5.9.2.2 Europe
5.9.2.2.1 General Data Protection Regulation (GDPR)
5.9.2.2.2 Privacy and Electronic Communications Regulations (PECR)
5.9.2.2.3 ePrivacy Directive
5.9.2.3 Asia Pacific
5.9.2.3.1 Personal Data Protection Acts (PDPA)
5.9.2.3.2 Personal Information Protection Law (PIPL)
5.9.2.4 Middle East & Africa
5.9.2.4.1 Saudi Data and Privacy Law
5.9.2.5 Latin America
5.9.2.5.1 General Data Protection Regulation (LGPD) - Brazil
5.10 PATENT ANALYSIS
5.10.1 METHODOLOGY
5.10.2 PATENTS FILED, BY DOCUMENT TYPE
TABLE 12 PATENTS FILED, 2014–2024
5.10.3 INNOVATION AND PATENT APPLICATIONS
FIGURE 31 TOTAL NUMBER OF PATENTS GRANTED IN LAST 10 YEARS, 2014–2024
5.10.3.1 Top 10 applicants
FIGURE 32 TOP 10 APPLICANTS IN SPEECH ANALYTICS MARKET, 2014–2024
TABLE 13 TOP 20 PATENT OWNERS IN SPEECH ANALYTICS MARKET, 2014–2024
TABLE 14 LIST OF PATENTS GRANTED IN SPEECH ANALYTICS MARKET, 2023
FIGURE 33 REGIONAL ANALYSIS OF PATENTS GRANTED FOR SPEECH ANALYTICS MARKET, 2023
5.11 PRICING ANALYSIS
5.11.1 AVERAGE SELLING PRICE TREND OF KEY PLAYERS, BY SOFTWARE FUNCTIONALITY TYPE
FIGURE 34 AVERAGE SELLING PRICE TREND OF KEY PLAYERS: TOP THREE SOFTWARE FUNCTIONALITY TYPES
TABLE 15 AVERAGE SELLING PRICE TREND OF KEY PLAYERS: TOP THREE SOFTWARE FUNCTIONALITY TYPES
5.11.2 PRICING TREND OF KEY PLAYERS, BY SOFTWARE TYPE
TABLE 16 INDICATIVE PRICING LEVELS OF SPEECH ANALYTICS MARKET, BY SOFTWARE TYPE
5.12 KEY CONFERENCES & EVENTS
TABLE 17 SPEECH ANALYTICS MARKET: DETAILED LIST OF CONFERENCES & EVENTS, 2024–2025
5.13 PORTER’S FIVE FORCES ANALYSIS
TABLE 18 PORTER’S FIVE FORCES IMPACT ON SPEECH ANALYTICS MARKET
FIGURE 35 PORTER’S FIVE FORCES ANALYSIS: SPEECH ANALYTICS MARKET
5.13.1 THREAT OF NEW ENTRANTS
5.13.2 THREAT OF SUBSTITUTES
5.13.3 BARGAINING POWER OF SUPPLIERS
5.13.4 BARGAINING POWER OF BUYERS
5.13.5 INTENSITY OF COMPETITIVE RIVALRY
5.14 SPEECH ANALYTICS TECHNOLOGY ROADMAP
FIGURE 36 SPEECH ANALYTICS TECHNOLOGY ROADMAP
5.15 SPEECH ANALYTICS BUSINESS MODELS
5.15.1 LICENSING MODEL
5.15.2 SUBSCRIPTION-BASED MODEL
5.15.3 CLOUD-BASED MODEL
5.15.4 MANAGED SERVICE MODEL
5.16 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES
FIGURE 37 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES
5.17 KEY STAKEHOLDERS & BUYING CRITERIA
5.17.1 KEY STAKEHOLDERS IN BUYING PROCESS
FIGURE 38 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS
TABLE 19 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS
5.17.2 BUYING CRITERIA
FIGURE 39 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
TABLE 20 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
6 SPEECH ANALYTICS MARKET, BY OFFERING
6.1 INTRODUCTION
6.1.1 OFFERING: SPEECH ANALYTICS MARKET DRIVERS
FIGURE 40 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
TABLE 21 SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 22 SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
6.2 SOFTWARE
6.2.1 SOFTWARE FUNCTIONALITIES
FIGURE 41 PREDICTIVE ANALYTICS & FORECASTING SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
TABLE 23 SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
TABLE 24 SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
TABLE 25 SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 26 SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.1.1 Speaker Identification & Diarization
6.2.1.1.1 Enabling organizations to facilitate accurate analysis with voice biometrics and pattern recognition
TABLE 27 SPEAKER IDENTIFICATION & DIARIZATION SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 28 SPEAKER IDENTIFICATION & DIARIZATION SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.1.2 Emotion detection
6.2.1.2.1 Pivotal feature for organizations to enhance customer experiences, resolve conflicts, and personalize interactions
TABLE 29 EMOTION DETECTION SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 30 EMOTION DETECTION SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.1.3 Speech-to-text transcription
6.2.1.3.1 Making audio data accessible and searchable by transcribing spoken conversations into text
TABLE 31 SPEECH-TO-TEXT TRANSCRIPTION SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 32 SPEECH-TO-TEXT TRANSCRIPTION SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.1.4 Dashboard & reporting
6.2.1.4.1 Providing organizations with actionable insights derived from audio data
TABLE 33 DASHBOARD & REPORTING SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 34 DASHBOARD & REPORTING SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.1.5 Predictive analytics & forecasting
6.2.1.5.1 Identifying opportunities for upselling, cross-selling, and personalized marketing campaigns
TABLE 35 PREDICTIVE ANALYTICS & FORECASTING SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 36 PREDICTIVE ANALYTICS & FORECASTING SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.1.6 Other software functionalities
TABLE 37 OTHER SPEECH ANALYTICS SOFTWARE FUNCTIONALITIES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 38 OTHER SPEECH ANALYTICS SOFTWARE FUNCTIONALITIES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.2 DEPLOYMENT MODE
FIGURE 42 CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
TABLE 39 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 40 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
6.2.2.1 On-premises
6.2.2.1.1 Need for greater control and ownership over data under strict regulatory requirements or security concerns
TABLE 41 ON-PREMISE SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 42 ON-PREMISE SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.2.2 Cloud
6.2.2.2.1 Demand for scalability based on changing business needs without significant upfront investments in infrastructure
TABLE 43 CLOUD-BASED SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 44 CLOUD-BASED SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3 SERVICES
FIGURE 43 MANAGED SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
TABLE 45 SPEECH ANALYTICS MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 46 SPEECH ANALYTICS MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 47 SPEECH ANALYTICS SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 48 SPEECH ANALYTICS SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.1 PROFESSIONAL SERVICES
FIGURE 44 PERFORMANCE OPTIMIZATION & TESTING SERVICES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 49 SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 50 SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024–2029 (USD MILLION)
TABLE 51 SPEECH ANALYTICS PROFESSIONAL SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 52 SPEECH ANALYTICS PROFESSIONAL SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.1.1 Consulting & Advisory
6.3.1.1.1 Offering organizations guidance and strategic support throughout implementation and optimization of speech analytics technology
TABLE 53 SPEECH ANALYTICS CONSULTING & ADVISORY SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 54 SPEECH ANALYTICS CONSULTING & ADVISORY SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.1.2 Integration & Deployment
6.3.1.2.1 Facilities and frameworks to integrate various platforms with third-party environments to make speech analytics software quick and efficient
TABLE 55 SPEECH ANALYTICS INTEGRATION & DEPLOYMENT SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 56 SPEECH ANALYTICS INTEGRATION & DEPLOYMENT SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.1.3 Support & Maintenance
6.3.1.3.1 Adopted by organizations that use on-premise deployment model for speech analytics software
TABLE 57 SPEECH ANALYTICS SUPPORT & MAINTENANCE SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 58 SPEECH ANALYTICS SUPPORT & MAINTENANCE SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.1.4 Quality Assurance & Testing
6.3.1.4.1 Rigorous evaluation of performance of speech analytics software through comprehensive testing methodologies
TABLE 59 SPEECH ANALYTICS QUALITY ASSURANCE & TESTING SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 60 SPEECH ANALYTICS QUALITY ASSURANCE & TESTING SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.1.5 Performance Optimization & Testing
6.3.1.5.1 Fine-tuning algorithms, configurations, and infrastructure components to maximize speed and accuracy of data processing
TABLE 61 SPEECH ANALYTICS PERFORMANCE OPTIMIZATION & TESTING SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 62 SPEECH ANALYTICS PERFORMANCE OPTIMIZATION & TESTING SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.1.6 Training & Education
6.3.1.6.1 Comprehensive training programs and educational resources to help users understand capabilities of speech analytics software
TABLE 63 SPEECH ANALYTICS TRAINING & EDUCATION SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 64 SPEECH ANALYTICS TRAINING & EDUCATION SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.2 MANAGED SERVICES
TABLE 65 SPEECH ANALYTICS MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 66 SPEECH ANALYTICS MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
7 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION
7.1 INTRODUCTION
7.1.1 BUSINESS FUNCTION: SPEECH ANALYTICS MARKET DRIVERS
FIGURE 45 HR SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 67 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 68 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
7.2 SALES & MARKETING
7.2.1 USED BY SALES MANAGERS TO MONITOR AGENT PERFORMANCE, EVALUATE SALES TECHNIQUES, AND PROVIDE TARGETED TRAINING
TABLE 69 SPEECH ANALYTICS MARKET IN SALES & MARKETING, BY REGION, 2019–2023 (USD MILLION)
TABLE 70 SPEECH ANALYTICS MARKET IN SALES & MARKETING, BY REGION, 2024–2029 (USD MILLION)
7.2.1.1 Performance monitoring & coaching
7.2.1.2 Sales call analysis
7.2.1.3 Lead qualification & opportunity management
7.2.1.4 Customer feedback analysis
7.2.1.5 Other sales & marketing functions
7.3 FINANCE & ACCOUNTING
7.3.1 EFFECTIVE TOOLS FOR FINANCIAL SERVICE PROVIDERS BY ENABLING COMPANIES TO AGGREGATE ACTIONABLE DATA
TABLE 71 SPEECH ANALYTICS MARKET IN FINANCE & ACCOUNTING, BY REGION, 2019–2023(USD MILLION)
TABLE 72 SPEECH ANALYTICS MARKET IN FINANCE & ACCOUNTING, BY REGION, 2024–2029(USD MILLION)
7.3.1.1 Accounts receivable & collections
7.3.1.2 Expense management & budgeting
7.3.1.3 Risk management
7.3.1.4 Other finance & accounting functions
7.4 OPERATIONS & SUPPLY CHAIN
7.4.1 STREAMLINING BUSINESS OPERATIONS AND ENHANCING CUSTOMER EXPERIENCE USING SPEECH-BASED INTERACTIONS
TABLE 73 SPEECH ANALYTICS MARKET IN OPERATIONS & SUPPLY CHAIN, BY REGION, 2019–2023 (USD MILLION)
TABLE 74 SPEECH ANALYTICS MARKET IN OPERATIONS & SUPPLY CHAIN, BY REGION, 2024–2029(USD MILLION)
7.4.1.1 Vendor & supplier management
7.4.1.2 Inventory management & demand forecasting
7.4.1.3 Compliance monitoring
7.4.1.4 Other operations & supply chain functions
7.5 HR
7.5.1 PRACTICAL APPROACH TO FILTER APPLICANTS QUICKLY AND OBJECTIVELY INTENDED FOR HR TEAMS
TABLE 75 SPEECH ANALYTICS MARKET IN HR, BY REGION, 2019–2023 (USD MILLION)
TABLE 76 SPEECH ANALYTICS MARKET IN HR, BY REGION, 2024–2029 (USD MILLION)
7.5.1.1 Employee performance evaluation
7.5.1.2 Recruitment & candidate screening
7.5.1.3 Employee engagement & satisfaction
7.5.1.4 Other HR functions
8 SPEECH ANALYTICS MARKET, BY CHANNEL
8.1 INTRODUCTION
8.1.1 CHANNEL: SPEECH ANALYTICS MARKET DRIVERS
FIGURE 46 WEBINARS & VIRTUAL MEETINGS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 77 SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
TABLE 78 SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
8.2 VOIP & MESSAGING PLATFORMS
8.2.1 ANALYZING VOICE INTERACTIONS TO ASSESS CUSTOMER SENTIMENT AND IMPROVE AGENT PERFORMANCE ACROSS VOIP & MESSAGING CHANNELS
TABLE 79 SPEECH ANALYTICS MARKET ON VOIP & MESSAGING PLATFORMS, BY REGION, 2019–2023 (USD MILLION)
TABLE 80 SPEECH ANALYTICS MARKET ON VOIP & MESSAGING PLATFORMS, BY REGION, 2024–2029 (USD MILLION)
8.3 VOICEMAILS & IVR SYSTEMS
8.3.1 ORGANIZATIONS TO GATHER VALUABLE INSIGHTS INTO CUSTOMER FEEDBACK ANALYZING VOICEMAILS AND IVR INTERACTIONS
TABLE 81 SPEECH ANALYTICS MARKET ON VOICEMAILS & IVR SYSTEMS, BY REGION, 2019–2023 (USD MILLION)
TABLE 82 SPEECH ANALYTICS MARKET ON VOICEMAILS & IVR SYSTEMS, BY REGION, 2024–2029 (USD MILLION)
8.4 SOCIAL MEDIA
8.4.1 NEED TO STAY INFORMED AND PROACTIVE IN SOCIAL MEDIA MARKETING EFFORTS TO DRIVE BRAND LOYALTY AND GROWTH
TABLE 83 SPEECH ANALYTICS MARKET ON SOCIAL MEDIA, BY REGION, 2019–2023 (USD MILLION)
TABLE 84 SPEECH ANALYTICS MARKET ON SOCIAL MEDIA, BY REGION, 2024–2029 (USD MILLION)
8.5 SALES & TELEMARKETING CALLS
8.5.1 ASSISTING IN EVALUATING AGENT PERFORMANCE BY IDENTIFYING AREAS FOR IMPROVEMENT
TABLE 85 SPEECH ANALYTICS MARKET ON SALES & TELEMARKETING CALLS, BY REGION, 2019–2023 (USD MILLION)
TABLE 86 SPEECH ANALYTICS MARKET ON SALES & TELEMARKETING CALLS, BY REGION, 2024–2029 (USD MILLION)
8.6 WEBINARS & VIRTUAL MEETINGS
8.6.1 ANALYTICS INCREASINGLY APPLIED TO ENHANCE PARTICIPANT ENGAGEMENT AND OPTIMIZE COMMUNICATION EFFECTIVENESS
TABLE 87 SPEECH ANALYTICS MARKET ON WEBINARS & VIRTUAL MEETINGS, BY REGION, 2019–2023 (USD MILLION)
TABLE 88 SPEECH ANALYTICS MARKET ON WEBINARS & VIRTUAL MEETINGS, BY REGION, 2024–2029 (USD MILLION)
8.7 BROADCAST MEDIA & CONTENT PRODUCTION
8.7.1 FACILITATING ANALYSIS OF AUDIO AND VIDEO CONTENT FOR ENHANCED AUDIENCE ENGAGEMENT AND CONTENT OPTIMIZATION
TABLE 89 SPEECH ANALYTICS MARKET ON BROADCAST MEDIA & CONTENT PRODUCTION, BY REGION, 2019–2023 (USD MILLION)
TABLE 90 SPEECH ANALYTICS MARKET ON BROADCAST MEDIA & CONTENT PRODUCTION, BY REGION, 2024–2029 (USD MILLION)
8.8 OTHER CHANNELS
TABLE 91 SPEECH ANALYTICS MARKET ON OTHER CHANNELS, BY REGION, 2019–2023 (USD MILLION)
TABLE 92 SPEECH ANALYTICS MARKET ON OTHER CHANNELS, BY REGION, 2024–2029 (USD MILLION)
9 SPEECH ANALYTICS MARKET, BY VERTICAL
9.1 INTRODUCTION
9.1.1 VERTICAL: SPEECH ANALYTICS MARKET DRIVERS
9.1.2 SPEECH ANALYTICS: VERTICAL USE CASES
FIGURE 47 HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 93 SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 94 SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
9.2 BFSI
9.2.1 ACCURATELY DETECTING MARKET MANIPULATION AND INVESTIGATING THREATS EFFICIENTLY ACROSS FINANCIAL INSTITUTIONS
TABLE 95 SPEECH ANALYTICS MARKET IN BFSI, BY REGION, 2019–2023 (USD MILLION)
TABLE 96 SPEECH ANALYTICS MARKET IN BFSI, BY REGION, 2024–2029 (USD MILLION)
9.2.2 BFSI APPLICATIONS
FIGURE 48 FRAUD DETECTION & PREVENTION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 97 SPEECH ANALYTICS MARKET IN BFSI, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 98 SPEECH ANALYTICS MARKET IN BFSI, BY APPLICATION, 2024–2029 (USD MILLION)
9.2.2.1 Customer Service Optimization
9.2.2.2 Fraud Detection & Prevention
9.2.2.3 Voice Biometrics Authentication
9.2.2.4 Sales & Lead Generation
9.2.2.5 Others BFSI Applications
9.3 TELECOM
9.3.1 CONTEXT-AWARE TOOLS IN RESOLVING CUSTOMER QUERIES IN REAL TIME
TABLE 99 SPEECH ANALYTICS MARKET IN TELECOM, BY REGION, 2019–2023 (USD MILLION)
TABLE 100 SPEECH ANALYTICS MARKET IN TELECOM, BY REGION, 2024–2029 (USD MILLION)
9.3.2 TELECOM APPLICATIONS
FIGURE 49 NETWORK QUALITY MONITORING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 101 SPEECH ANALYTICS MARKET IN TELECOM, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 102 SPEECH ANALYTICS MARKET IN TELECOM, BY APPLICATION, 2024–2029 (USD MILLION)
9.3.2.1 Network Quality Monitoring
9.3.2.2 Network Planning & Management
9.3.2.3 Sales & Marketing Insights
9.3.2.4 Billing & Payment Disputes Resolution
9.3.2.5 Others Telecom Applications
9.4 RETAIL & ECOMMERCE
9.4.1 RISE IN NEED TO IMPROVE CUSTOMER EXPERIENCE, EMPLOYEE EFFICIENCY, AND STREAMLINE BUSINESS PROCESSES
TABLE 103 SPEECH ANALYTICS MARKET IN RETAIL & ECOMMERCE, BY REGION, 2019–2023 (USD MILLION)
TABLE 104 SPEECH ANALYTICS MARKET IN RETAIL & ECOMMERCE, BY REGION, 2024–2029 (USD MILLION)
9.4.2 RETAIL & ECOMMERCE APPLICATIONS
FIGURE 50 COMPETITIVE ANALYSIS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 105 SPEECH ANALYTICS MARKET IN RETAIL & ECOMMERCE, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 106 SPEECH ANALYTICS MARKET IN RETAIL & ECOMMERCE, BY APPLICATION, 2024–2029 (USD MILLION)
9.4.2.1 Voice Commerce Insights
9.4.2.2 Price Sensitive Analysis
9.4.2.3 Product & Service Improvements
9.4.2.4 VOC Analysis
9.4.2.5 Competitive Analysis
9.4.2.6 Other Retail & eCommerce applications
9.5 AUTOMOTIVE & TRANSPORTATION
9.5.1 SPEECH TECHNOLOGY: NEW STANDARD FEATURE IN AUTOMOTIVE AND TRANSPORTATION INDUSTRY
TABLE 107 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY REGION, 2019–2023 (USD MILLION)
TABLE 108 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY REGION, 2024–2029 (USD MILLION)
9.5.2 AUTOMOTIVE & TRANSPORTATION APPLICATIONS
FIGURE 51 PREDICTIVE MAINTENANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 109 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 110 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY APPLICATION, 2024–2029 (USD MILLION)
9.5.2.1 Quality Assurance
9.5.2.2 Supply Chain Management
9.5.2.3 Driver Performance Analysis
9.5.2.4 Predictive Maintenance
9.5.2.5 Other automotive & transportation applications
9.6 IT/ITES
9.6.1 DEMAND FOR ADVANCED ANALYTICS SOLUTIONS TO STREAMLINE OPERATIONS AND ENHANCE CUSTOMER EXPERIENCE
TABLE 111 SPEECH ANALYTICS MARKET IN IT/ITES, BY REGION, 2019–2023 (USD MILLION)
TABLE 112 SPEECH ANALYTICS MARKET IN IT/ITES, BY REGION, 2024–2029 (USD MILLION)
9.6.2 IT/ITES APPLICATIONS
FIGURE 52 VOICE-ENABLED VIRTUAL ASSISTANTS & CHATBOTS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 113 SPEECH ANALYTICS MARKET IN IT/ITES, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 114 SPEECH ANALYTICS MARKET IN IT/ITES, BY APPLICATION, 2024–2029 (USD MILLION)
9.6.2.1 Service Desk Management
9.6.2.2 IT Infrastructure & Monitoring
9.6.2.3 SLA adherence
9.6.2.4 Voice-enabled virtual assistants & chatbots
9.6.2.5 Other IT/ITeS applications
9.7 HEALTHCARE & LIFE SCIENCES
9.7.1 IMPROVING PATIENT EXPERIENCE BY ANALYZING INTERACTION CALLS IN REAL TIME
TABLE 115 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2019–2023 (USD MILLION)
TABLE 116 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2024–2029 (USD MILLION)
9.7.2 HEALTHCARE & LIFE SCIENCES APPLICATIONS
FIGURE 53 DRUG SAFETY SURVEILLANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 117 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 118 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY APPLICATION, 2024–2029 (USD MILLION)
9.7.2.1 Patient Experience Management
9.7.2.2 Clinical Research & Training
9.7.2.3 Patient Compliance Monitoring
9.7.2.4 Drug Safety Surveillance
9.7.2.5 Other Healthcare & Life Sciences applications
9.8 MEDIA & ENTERTAINMENT
9.8.1 ENABLING CONTENT PRODUCERS, OWNERS, AND CONSUMERS TO ENHANCE USER EXPERIENCE IN REAL TIME
TABLE 119 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY REGION, 2019–2023 (USD MILLION)
TABLE 120 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY REGION, 2024–2029 (USD MILLION)
9.8.2 MEDIA & ENTERTAINMENT APPLICATIONS
FIGURE 54 CONTENT MONETIZATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 121 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 122 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY APPLICATION, 2024–2029 (USD MILLION)
9.8.2.1 Content analysis
9.8.2.2 Advertisement Effectiveness Analysis
9.8.2.3 Content Personalization
9.8.2.4 Content Monetization
9.8.2.5 Other Media & Entertainment applications
9.9 TRAVEL & HOSPITALITY
9.9.1 GROWTH IN DEMAND TO ANALYZE CUSTOMER INTERACTIONS AND GAIN INSIGHTS INTO THEIR NEEDS AND PREFERENCES
TABLE 123 SPEECH ANALYTICS MARKET IN TRAVEL & HOSPITALITY, BY REGION, 2019–2023 (USD MILLION)
TABLE 124 SPEECH ANALYTICS MARKET IN TRAVEL & HOSPITALITY, BY REGION, 2024–2029 (USD MILLION)
9.9.2 TRAVEL & HOSPITALITY APPLICATIONS
FIGURE 55 RESERVATION MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 125 SPEECH ANALYTICS MARKET IN TRAVEL & HOSPITALITY, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 126 SPEECH ANALYTICS MARKET IN TRAVEL & HOSPITALITY, BY APPLICATION, 2024–2029 (USD MILLION)
9.9.2.1 Customer Service Enhancement
9.9.2.2 Reputation management
9.9.2.3 Destination insights
9.9.2.4 Reservation management
9.9.2.5 Other Travel & Hospitality applications
9.10 OTHER VERTICALS
TABLE 127 SPEECH ANALYTICS MARKET IN OTHER VERTICALS, BY REGION, 2019–2023 (USD MILLION)
TABLE 128 SPEECH ANALYTICS MARKET IN OTHER VERTICALS, BY REGION, 2024–2029 (USD MILLION)
10 SPEECH ANALYTICS MARKET, BY REGION
10.1 INTRODUCTION
FIGURE 56 INDIA TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD
FIGURE 57 ASIA PACIFIC TO WITNESS HIGHEST CAGR DURING FORECAST PERIOD
TABLE 129 SPEECH ANALYTICS MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 130 SPEECH ANALYTICS MARKET, BY REGION, 2024–2029 (USD MILLION)
10.2 NORTH AMERICA
10.2.1 NORTH AMERICA: SPEECH ANALYTICS MARKET DRIVERS
10.2.2 NORTH AMERICA: IMPACT OF RECESSION
FIGURE 58 NORTH AMERICA: MARKET SNAPSHOT
TABLE 131 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 132 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 133 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
TABLE 134 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
TABLE 135 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 136 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 137 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 138 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024–2029 (USD MILLION)
TABLE 139 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 140 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
TABLE 141 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
TABLE 142 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
TABLE 143 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 144 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
TABLE 145 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 146 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
TABLE 147 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 148 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
10.2.3 US
10.2.3.1 Rapid adoption of cloud to fuel demand for cloud-based speech analytics solutions
TABLE 149 US: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 150 US: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.2.4 CANADA
10.2.4.1 Specialized expertise from Canadian universities to open potential for global vendors
TABLE 151 CANADA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 152 CANADA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.3 EUROPE
10.3.1 EUROPE: SPEECH ANALYTICS MARKET DRIVERS
10.3.2 EUROPE: IMPACT OF RECESSION
TABLE 153 EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 154 EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 155 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
TABLE 156 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
TABLE 157 EUROPE: SPEECH ANALYTICS MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 158 EUROPE: SPEECH ANALYTICS MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 159 EUROPE: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 160 EUROPE: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024–2029 (USD MILLION)
TABLE 161 EUROPE: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 162 EUROPE: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
TABLE 163 EUROPE: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
TABLE 164 EUROPE: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
TABLE 165 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 166 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
TABLE 167 EUROPE: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 168 EUROPE: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
TABLE 169 EUROPE: SPEECH ANALYTICS MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 170 EUROPE: SPEECH ANALYTICS MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
10.3.3 UK
10.3.3.1 Need to enhance operational efficiency and facilitate data-driven decision-making across diverse sectors
TABLE 171 UK: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 172 UK: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.3.4 GERMANY
10.3.4.1 Highly skilled labor force and strong infrastructure
TABLE 173 GERMANY: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 174 GERMANY: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.3.5 FRANCE
10.3.5.1 High-potential client base with shift toward advanced technology during COVID-19 pandemic
TABLE 175 FRANCE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 176 FRANCE: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.3.6 ITALY
10.3.6.1 Strategic focus on offering customizable and scalable analytics solutions tailored to diverse industry needs
TABLE 177 ITALY: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 178 ITALY: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.3.7 SPAIN
10.3.7.1 Government adoption to enhance citizen engagement and customer-centric applications
TABLE 179 SPAIN: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 180 SPAIN: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.3.8 REST OF EUROPE
TABLE 181 REST OF EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 182 REST OF EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.4 ASIA PACIFIC
10.4.1 ASIA PACIFIC: SPEECH ANALYTICS MARKET DRIVERS
10.4.2 ASIA PACIFIC: IMPACT OF RECESSION
FIGURE 59 ASIA PACIFIC: MARKET SNAPSHOT
TABLE 183 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 184 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 185 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
TABLE 186 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
TABLE 187 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 188 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 189 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 190 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024–2029 (USD MILLION)
TABLE 191 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 192 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
TABLE 193 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
TABLE 194 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
TABLE 195 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 196 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
TABLE 197 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 198 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
TABLE 199 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY COUNTRY/REGION, 2019–2023 (USD MILLION)
TABLE 200 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY COUNTRY/REGION, 2024–2029 (USD MILLION)
10.4.3 INDIA
10.4.3.1 Rapid adoption of speech technology as local entrepreneurs collaborate with major international firms
TABLE 201 INDIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 202 INDIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.4.4 JAPAN
10.4.4.1 Combining advanced robotics technology with robust economy to offer efficient solutions and services
TABLE 203 JAPAN: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 204 JAPAN: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.4.5 CHINA
10.4.5.1 Increase in investment and government initiatives for R&D activities
TABLE 205 CHINA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 206 CHINA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.4.6 ASEAN COUNTRIES
10.4.6.1 Proactive government initiatives to accelerate digitalization and innovation across various sectors
TABLE 207 ASEAN: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 208 ASEAN: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.4.7 SOUTH KOREA
10.4.7.1 Key players embrace advanced AI-driven analytics tools
TABLE 209 SOUTH KOREA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 210 SOUTH KOREA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.4.8 AUSTRALIA & NEW ZEALAND (ANZ)
10.4.8.1 Potential for market expansion with growing interest of global players in Australian and New Zealand markets
TABLE 211 AUSTRALIA & NEW ZEALAND: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 212 AUSTRALIA & NEW ZEALAND: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.4.9 REST OF ASIA PACIFIC
TABLE 213 REST OF ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 214 REST OF ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.5 MIDDLE EAST & AFRICA
10.5.1 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET DRIVERS
10.5.2 MIDDLE EAST & AFRICA: IMPACT OF RECESSION
TABLE 215 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 216 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 217 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
TABLE 218 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
TABLE 219 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 220 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 221 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 222 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024–2029 (USD MILLION)
TABLE 223 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 224 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
TABLE 225 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
TABLE 226 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
TABLE 227 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 228 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
TABLE 229 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 230 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
TABLE 231 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 232 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
10.5.3 SAUDI ARABIA
10.5.3.1 Adoption of radical technologies in expanding economy to fuel Vision 2030
TABLE 233 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 234 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.5.4 UAE
10.5.4.1 Growing investment and ability to embrace emerging technologies
TABLE 235 UAE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 236 UAE: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.5.5 SOUTH AFRICA
10.5.5.1 Increase in use of mobile phones and intelligent voice solutions
TABLE 237 SOUTH AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 238 SOUTH AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.5.6 QATAR
10.5.6.1 Government collaborations with research institutes on strategic use of AI
TABLE 239 QATAR: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 240 QATAR: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.5.7 EGYPT
10.5.7.1 Voice technology consistent with quick development of digital goods and services
TABLE 241 EGYPT: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 242 EGYPT: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.5.8 REST OF MIDDLE EAST & AFRICA
TABLE 243 REST OF MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 244 REST OF MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.6 LATIN AMERICA
10.6.1 LATIN AMERICA: SPEECH ANALYTICS MARKET DRIVERS
10.6.2 LATIN AMERICA: IMPACT OF RECESSION
TABLE 245 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 246 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 247 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
TABLE 248 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
TABLE 249 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 250 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 251 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 252 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024–2029 (USD MILLION)
TABLE 253 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 254 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
TABLE 255 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
TABLE 256 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
TABLE 257 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 258 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
TABLE 259 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 260 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
TABLE 261 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 262 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
10.6.3 BRAZIL
10.6.3.1 Investment by startups in advanced technologies
TABLE 263 BRAZIL: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 264 BRAZIL: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.6.4 MEXICO
10.6.4.1 Initiatives by government to promote emerging technologies and generate significant opportunity
TABLE 265 MEXICO: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 266 MEXICO: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.6.5 ARGENTINA
10.6.5.1 Early adopters to witness change in their customer engagement landscape with insights
TABLE 267 ARGENTINA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 268 ARGENTINA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
10.6.6 REST OF LATIN AMERICA
TABLE 269 REST OF LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 270 REST OF LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
11 COMPETITIVE LANDSCAPE
11.1 OVERVIEW
11.2 KEY PLAYER STRATEGIES/RIGHT TO WIN
TABLE 271 OVERVIEW OF STRATEGIES ADOPTED BY KEY SPEECH ANALYTICS VENDORS
11.3 REVENUE ANALYSIS
FIGURE 60 TOP FIVE PLAYERS DOMINATING MARKET FROM 2018 TO 2022 (USD BILLION)
11.4 MARKET SHARE ANALYSIS
FIGURE 61 MARKET SHARE ANALYSIS FOR KEY PLAYERS, 2023
TABLE 272 SPEECH ANALYTICS MARKET: DEGREE OF COMPETITION
11.5 BRAND/PRODUCT COMPARATIVE ANALYSIS
FIGURE 62 BRAND/PRODUCT COMPARATIVE ANALYSIS
11.6 COMPANY EVALUATION MATRIX, KEY PLAYERS
11.6.1 STARS
11.6.2 EMERGING LEADERS
11.6.3 PERVASIVE PLAYERS
11.6.4 PARTICIPANTS
FIGURE 63 SPEECH ANALYTICS MARKET: COMPANY EVALUATION MATRIX (KEY PLAYERS), 2023
11.6.5 COMPANY FOOTPRINT: KEY PLAYERS, 2023
FIGURE 64 OVERALL COMPANY FOOTPRINT (23 COMPANIES)
11.6.5.1 Region footprint
TABLE 273 REGION FOOTPRINT (23 COMPANIES)
11.6.5.2 Product footprint
TABLE 274 PRODUCT FOOTPRINT (23 COMPANIES)
11.6.5.3 Vertical footprint
TABLE 275 VERTICAL FOOTPRINT (23 COMPANIES)
11.7 COMPANY EVALUATION MATRIX: START-UPS/SMES
11.7.1 PROGRESSIVE COMPANIES
11.7.2 RESPONSIVE COMPANIES
11.7.3 DYNAMIC COMPANIES
11.7.4 STARTING BLOCKS
FIGURE 65 SPEECH ANALYTICS MARKET: COMPANY EVALUATION MATRIX (START-UPS/SMES), 2023
11.7.5 COMPETITIVE BENCHMARKING: START-UPS/SMES, 2023
TABLE 276 SPEECH ANALYTICS MARKET: DETAILED LIST OF KEY START-UPS/SMES
11.7.5.1 Competitive benchmarking of Start-ups/SMEs
TABLE 277 SPEECH ANALYTICS MARKET: COMPETITIVE BENCHMARKING OF START-UPS/SMES
11.8 COMPETITIVE SCENARIO AND TRENDS
11.8.1 PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 278 SPEECH ANALYTICS MARKET: PRODUCT LAUNCHES AND ENHANCEMENTS, APRIL 2023–JANUARY 2024
11.8.2 DEALS
TABLE 279 SPEECH ANALYTICS MARKET: DEALS, JANUARY 2023–FEBRUARY 2024
11.9 VALUATION AND FINANCIAL METRICS OF KEY VENDORS
FIGURE 66 VALUATION AND FINANCIAL METRICS OF KEY VENDORS
11.9.1 YTD PRICE TOTAL RETURN AND STOCK BETA OF KEY VENDORS
FIGURE 67 YTD PRICE TOTAL RETURN AND STOCK BETA OF KEY VENDORS
12 COMPANY PROFILES
12.1 INTRODUCTION
12.2 KEY PLAYERS
(Business overview, Products/Solutions/Services offered, Recent developments, MnM view, Key strengths, Strategic choices made, and Weaknesses and Competitive threats)*
12.2.1 NICE
TABLE 280 NICE: BUSINESS OVERVIEW
FIGURE 68 NICE: COMPANY SNAPSHOT
TABLE 281 NICE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 282 NICE: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 283 NICE: DEALS
12.2.2 VERINT
TABLE 284 VERINT: BUSINESS OVERVIEW
FIGURE 69 VERINT: COMPANY SNAPSHOT
TABLE 285 VERINT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 286 VERINT: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 287 VERINT: DEALS
12.2.3 AVAYA
TABLE 288 AVAYA: BUSINESS OVERVIEW
TABLE 289 AVAYA: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 290 AVAYA: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 291 AVAYA: DEALS
12.2.4 OPENTEXT
TABLE 292 OPENTEXT: BUSINESS OVERVIEW
FIGURE 70 OPENTEXT: COMPANY SNAPSHOT
TABLE 293 OPENTEXT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 294 OPENTEXT: PRODUCT LAUNCHES
TABLE 295 OPENTEXT: DEALS
12.2.5 GOOGLE
TABLE 296 GOOGLE: BUSINESS OVERVIEW
FIGURE 71 GOOGLE: COMPANY SNAPSHOT
TABLE 297 GOOGLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 298 GOOGLE: PRODUCT LAUNCHES
TABLE 299 GOOGLE: DEALS
12.2.6 VONAGE
TABLE 300 VONAGE: BUSINESS OVERVIEW
TABLE 301 VONAGE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 302 VONAGE: PRODUCT LAUNCHES
TABLE 303 VONAGE: DEALS
12.2.7 GENESYS
TABLE 304 GENESYS: BUSINESS OVERVIEW
TABLE 305 GENESYS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 306 GENESYS: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 307 GENESYS: DEALS
12.2.8 CALABRIO
TABLE 308 CALABRIO: BUSINESS OVERVIEW
TABLE 309 CALABRIO: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 310 CALABRIO: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 311 CALABRIO: DEALS
12.2.9 CALLMINER
TABLE 312 CALLMINER: BUSINESS OVERVIEW
TABLE 313 CALLMINER: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 314 CALLMINER: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 315 CALLMINER: DEALS
12.2.10 ALMAWAVE
TABLE 316 ALMAWAVE: BUSINESS OVERVIEW
FIGURE 72 ALMAWAVE: COMPANY SNAPSHOT
TABLE 317 ALMAWAVE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 318 ALMAWAVE: PRODUCT LAUNCHES
TABLE 319 ALMAWAVE: DEALS
12.2.11 FIVE9
TABLE 320 FIVE9: BUSINESS OVERVIEW
FIGURE 73 FIVE9: COMPANY SNAPSHOT
TABLE 321 FIVE9: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 322 FIVE9: PRODUCT LAUNCHES
TABLE 323 FIVE9: DEALS
12.2.12 AWS
TABLE 324 AWS: BUSINESS OVERVIEW
FIGURE 74 AWS: COMPANY SNAPSHOT
TABLE 325 AWS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 326 AWS: PRODUCT LAUNCHES
TABLE 327 AWS: DEALS
12.3 OTHER PLAYERS
12.3.1 QUALTRICS
12.3.2 TALKDESK
12.3.3 ALVARIA
12.3.4 CASTEL COMMUNICATIONS
12.3.5 VOICEBASE
12.3.6 INTELLIGENT VOICE
12.3.7 CALLTRACKINGMETRICS
12.3.8 3CLOGIC
12.3.9 SPRINKLR
12.3.10 UNIPHORE
12.4 START-UPS/SMES
12.4.1 ENTHU.AI
12.4.2 DEEPGRAM
12.4.3 GNANI.AI
12.4.4 OBSERVE.AI
12.4.5 BATVOICE
12.4.6 CONVIN
12.4.7 SALESKEN
12.4.8 TETHR
12.4.9 GONG
12.4.10 CLARI
*Details on Business overview, Products/Solutions/Services offered, Recent developments, MnM view, Key strengths, Strategic choices made, and Weaknesses and Competitive threats might not be captured in case of unlisted companies.
13 ADJACENT AND RELATED MARKETS
13.1 INTRODUCTION
13.2 CONVERSATIONAL AI MARKET - GLOBAL FORECAST TO 2028
13.2.1 MARKET DEFINITION
13.2.2 MARKET OVERVIEW
13.2.2.1 Conversational AI market, by offering
TABLE 328 CONVERSATIONAL AI MARKET, BY OFFERING, 2018–2022 (USD MILLION)
TABLE 329 CONVERSATIONAL AI MARKET, BY OFFERING, 2023–2028 (USD MILLION)
13.2.2.2 Conversational AI market, by business function
TABLE 330 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2018–2022 (USD MILLION)
TABLE 331 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)
13.2.2.3 Conversational AI market, by channel
TABLE 332 CONVERSATIONAL AI MARKET, BY CHANNEL, 2018–2022 (USD MILLION)
TABLE 333 CONVERSATIONAL AI MARKET, BY CHANNEL, 2023–2028 (USD MILLION)
13.2.2.4 Conversational AI market, by conversational interface
TABLE 334 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2018–2022 (USD MILLION)
TABLE 335 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2023–2028 (USD MILLION)
13.2.2.5 Conversational AI market, by technology
TABLE 336 CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2018–2022 (USD MILLION)
TABLE 337 CONVERSATIONAL AI MARKET, TECHNOLOGY, 2023–2028 (USD MILLION)
13.2.2.6 Conversational AI market, by vertical
TABLE 338 CONVERSATIONAL AI MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
TABLE 339 CONVERSATIONAL AI MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
13.2.2.7 Conversational AI market, by region
TABLE 340 CONVERSATIONAL AI MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 341 CONVERSATIONAL AI MARKET, BY REGION, 2023–2028 (USD MILLION)
13.3 CHATBOT MARKET - GLOBAL FORECAST TO 2027
13.3.1 MARKET DEFINITION
13.3.2 MARKET OVERVIEW
13.3.2.1 Chatbot market, by offering
TABLE 342 CHATBOT MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 343 CHATBOT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
13.3.2.2 Chatbot market, by type
TABLE 344 CHATBOT MARKET, BY TYPE, 2017–2022 (USD MILLION)
TABLE 345 CHATBOT MARKET, BY TYPE, 2023–2028 (USD MILLION)
13.3.2.3 Chatbot market, by channel integration
TABLE 346 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017–2022 (USD MILLION)
TABLE 347 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023–2028 (USD MILLION)
13.3.2.4 Chatbot market, by bot communication
TABLE 348 CHATBOT MARKET, BY BOT COMMUNICATION, 2017–2022 (USD MILLION)
TABLE 349 CHATBOT MARKET, BY BOT COMMUNICATION, 2023–2028 (USD MILLION)
13.3.2.5 Chatbot market, by business function
TABLE 350 CHATBOT MARKET, BY BUSINESS FUNCTION, 2017–2022 (USD MILLION)
TABLE 351 CHATBOT MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)
13.3.2.6 Chatbot market, by vertical
TABLE 352 CHATBOT MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 353 CHATBOT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
13.3.2.7 Chatbot market, by region
TABLE 354 CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 355 CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
14 APPENDIX
14.1 DISCUSSION GUIDE
14.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
14.3 CUSTOMIZATION OPTIONS
14.4 RELATED REPORTS
14.5 AUTHOR DETAILS
Speech Analytics market is expected to grow from $XX million in 2014 to $XX billion by 2019, at a Compound Annual Growth Rate (CAGR) of XX% from 2014 to 2019. LA and MEA regions are growing rapidly with CAGRs of XX% and XX%, respectively from 2014 to 2019.
Indexing and analysis market is expected to grow from $XX million in 2014 to $XX million by 2019, at a CAGR of XX% from 2014 to 2019. The reports and dashboards market is expected to grow from $XX million in 2014 to $XX million by 2019, at a CAGR of XX% from 2014 to 2019.
Business process management application is expected to grow from $XX million in 2014 to $XX million by 2019, at a CAGR of XX% from 2014 to 2019.
Risk and compliance management is expected to grow from $XX million in 2014 to $XX million by 2019, at a CAGR of XX% from 2014 to 2019.
Telecommunication and IT market segment is expected to grow from $XX million in 2014 to $XX million by 2019, at a CAGR of XX% from 2014 to 2019. The media and entertainment market is expected to grow from $XX million in 2014 to $XX million by 2019, at a CAGR of XX% from 2014 to 2019.
