Service Analytics Market by Business Application (Customer Service Analytics, Field Service Analytics, and IT Service Analytics), Component (Solution and Services), Deployment Model, Organization Size, Industry, and Region - Global Forecast to 2023
The increase in need to improve the client and customer interaction, along with the rise in the necessity to become more data-driven are the major driving factors expected to boost the growth of the service analytics market.
The global service analytics market is expected to grow from USD 546.4 million in 2018 to USD 1,056.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 14.1% during the forecast period. Factors, such as the need for better client and customer interaction to maintain customer satisfaction coupled with the competitive pressure to become more data-driven are driving the growth of the service analytics market. Industrial big data is leading to the explosion of data, which is difficult to manage, as it is collected from multiple systems, devices, and applications. Hence, it has become necessary for engineering industries to replace their outdated software solutions with the advanced service analytics solutions. The poor data management along with the incomplete and inconsistent data, which carries threats to business are some factors that are challenging the growth of the service analytics market.
The customer service analytics segment is estimated to account for the largest market size in the service analytics market in 2018.
The customer service analytics segment is expected to dominate the overall service analytics market in terms of share during the forecast period, as to maintain the highest level of customer satisfaction to reduce risks and improve the efficiency across different industries. Particularly the upstream retail and eCommerce, BFSI, healthcare, and other industries are investing in the service analytics solution to utilize the data generated through the service systems to improve the overall service delivery.
APAC is projected to show the highest growth rate during the forecast period
The service analytics market growth in Asia Pacific (APAC) is gaining momentum and expected to show the highest growth rate in the coming years. Vendors worldwide have been extending the provision of their services in the region, also the rising venture funding strategies and R&D investments as an effort to provide advanced service analytics solution. In addition, major economies in APAC, such as China, India, Australia, and New Zealand, are investing into technologies to innovate the traditional business processes and enhance the performance. The region is witnessing an increase in the adoption of service analytics solution to enhance performance across the banking industry, and all other major industries.
In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with the key people. The break-up of the profiles of the primary participants is given below:
1. Oracle (US)
2. Salesforce (US)
3. ServiceNow (US)
4. SAP (Germany)
5. SAS (US)
6. Tableau (US)
7. Microsoft (US)
8. ClickSoftware (US)
9. Centina Systems (US)
10. Paskon (US)
11. Numerify (US)
12. Field Squared (US)
13. Helpshift (US)
14. Aureus Analytics (Singapore)
15. NetEnrich (US)
16. BlueFletch (US)
17. mobi corp (US)
18. DataHero (US)
19. AgileCRM (US)
20. Sisense (US)
21. MicroStrategy (US)
Research Coverage
The report segments the service analytics market based on components that covers solution and services, and by business application that includes field service analytics, customer service analytics, and IT service analytics. Based on organization size, the market has been bifurcated into large enterprises and Small and Medium-sized Enterprises (SMEs). Deployment model comprises on-premises and cloud. On the basis of industry verticals, the market is categorized into BFSI, retail and eCommerce, healthcare, Telecommunications, manufacturing, energy and utilities, government and defense, and others comprising education, automotive, media and entertainment, and travel and hospitality. Regions have been segmented into North America, Europe, APAC, Middle East and Africa (MEA), and Latin America.
Reasons to buy the report
The report would help leaders/new entrants in this market in the following ways:
1. This report segments the service analytics market comprehensively and provides the closest approximations of the revenue numbers for the overall market and subsegments across different end-users and regions.
2. The report helps stakeholders understand the pulse of the market and provides them with the information on the key market drivers, restraints, challenges, and opportunities.
3. This report would help stakeholders better understand competitors and gain more insights to enhance their position in the business. The competitive landscape section includes new product launches/developments; partnerships and collaborations; mergers and acquisitions; and expansions.
The global service analytics market is expected to grow from USD 546.4 million in 2018 to USD 1,056.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 14.1% during the forecast period. Factors, such as the need for better client and customer interaction to maintain customer satisfaction coupled with the competitive pressure to become more data-driven are driving the growth of the service analytics market. Industrial big data is leading to the explosion of data, which is difficult to manage, as it is collected from multiple systems, devices, and applications. Hence, it has become necessary for engineering industries to replace their outdated software solutions with the advanced service analytics solutions. The poor data management along with the incomplete and inconsistent data, which carries threats to business are some factors that are challenging the growth of the service analytics market.
The customer service analytics segment is estimated to account for the largest market size in the service analytics market in 2018.
The customer service analytics segment is expected to dominate the overall service analytics market in terms of share during the forecast period, as to maintain the highest level of customer satisfaction to reduce risks and improve the efficiency across different industries. Particularly the upstream retail and eCommerce, BFSI, healthcare, and other industries are investing in the service analytics solution to utilize the data generated through the service systems to improve the overall service delivery.
APAC is projected to show the highest growth rate during the forecast period
The service analytics market growth in Asia Pacific (APAC) is gaining momentum and expected to show the highest growth rate in the coming years. Vendors worldwide have been extending the provision of their services in the region, also the rising venture funding strategies and R&D investments as an effort to provide advanced service analytics solution. In addition, major economies in APAC, such as China, India, Australia, and New Zealand, are investing into technologies to innovate the traditional business processes and enhance the performance. The region is witnessing an increase in the adoption of service analytics solution to enhance performance across the banking industry, and all other major industries.
In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with the key people. The break-up of the profiles of the primary participants is given below:
- By Company: Tier 1: 15%, Tier 2: 32%, and Tier 3: 53%
- By Designation: C-level: 38%, Director level: 30%, and Others: 32%
- By Region: North America: 38%, Europe: 32%, APAC: 20%, and RoW: 10%
1. Oracle (US)
2. Salesforce (US)
3. ServiceNow (US)
4. SAP (Germany)
5. SAS (US)
6. Tableau (US)
7. Microsoft (US)
8. ClickSoftware (US)
9. Centina Systems (US)
10. Paskon (US)
11. Numerify (US)
12. Field Squared (US)
13. Helpshift (US)
14. Aureus Analytics (Singapore)
15. NetEnrich (US)
16. BlueFletch (US)
17. mobi corp (US)
18. DataHero (US)
19. AgileCRM (US)
20. Sisense (US)
21. MicroStrategy (US)
Research Coverage
The report segments the service analytics market based on components that covers solution and services, and by business application that includes field service analytics, customer service analytics, and IT service analytics. Based on organization size, the market has been bifurcated into large enterprises and Small and Medium-sized Enterprises (SMEs). Deployment model comprises on-premises and cloud. On the basis of industry verticals, the market is categorized into BFSI, retail and eCommerce, healthcare, Telecommunications, manufacturing, energy and utilities, government and defense, and others comprising education, automotive, media and entertainment, and travel and hospitality. Regions have been segmented into North America, Europe, APAC, Middle East and Africa (MEA), and Latin America.
Reasons to buy the report
The report would help leaders/new entrants in this market in the following ways:
1. This report segments the service analytics market comprehensively and provides the closest approximations of the revenue numbers for the overall market and subsegments across different end-users and regions.
2. The report helps stakeholders understand the pulse of the market and provides them with the information on the key market drivers, restraints, challenges, and opportunities.
3. This report would help stakeholders better understand competitors and gain more insights to enhance their position in the business. The competitive landscape section includes new product launches/developments; partnerships and collaborations; mergers and acquisitions; and expansions.
1 INTRODUCTION
1.1 OBJECTIVES OF THE STUDY
1.2 MARKET DEFINITION
1.3 MARKET SCOPE
1.4 YEARS CONSIDERED FOR THE STUDY
1.5 CURRENCY
1.6 STAKEHOLDERS
2 RESEARCH METHODOLOGY
2.1 RESEARCH DATA
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
2.1.2.1 Breakdown of primaries
2.1.2.2 Key industry insights
2.2 MARKET SIZE ESTIMATION
2.3 RESEARCH ASSUMPTIONS
2.4 LIMITATIONS
3 EXECUTIVE SUMMARY
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE SERVICE ANALYTICS MARKET
4.2 SERVICE ANALYTICS MARKET: MARKET SHARE ACROSS REGIONS
4.3 SERVICE ANALYTICS MARKET: TOP 4 INDUSTRIES AND REGIONS
5 MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 MARKET OVERVIEW
5.2 MARKET DYNAMICS
5.2.1 DRIVERS
5.2.1.1 Need for better client and customer interaction
5.2.1.2 Competitive pressure to become more data-driven
5.2.2 RESTRAINTS
5.2.2.1 Outdated IT infrastructure
5.2.2.2 Lack of awareness of service analytics
5.2.3 OPPORTUNITIES
5.2.3.1 Emergence of AI-powered customer services
5.2.3.2 High adoption of analytics among SMEs
5.2.4 CHALLENGES
5.2.4.1 Complex and ineffective data management
5.3 INDUSTRY TRENDS
5.3.1 SERVICE ANALYTICS MARKET: REGULATIONS
5.3.1.1 General Data Protection Regulation
5.3.1.2 Consumer Protection Act
5.3.2 SERVICE ANALYTICS MARKET: USE CASES
5.3.2.1 Use Case 1: Service excellence success story for Johnson & Johnson Surgical Vision
5.3.2.2 Use Case 2: To consistently optimize business processes of Flyerline, by Coresystems
5.3.2.3 Use Case 3: Initiative to focus on five-star services experience by a global appliance manufacturer
6 SERVICE ANALYTICS MARKET, BY BUSINESS APPLICATION
6.1 INTRODUCTION
6.2 CUSTOMER SERVICE ANALYTICS
6.3 FIELD SERVICE ANALYTICS
6.4 IT SERVICE ANALYTICS
7 SERVICE ANALYTICS MARKET, BY COMPONENT
7.1 INTRODUCTION
7.2 SOLUTION
7.3 SERVICES
7.3.1 MANAGED SERVICES
7.3.2 PROFESSIONAL SERVICES
7.3.2.1 Support and maintenance
7.3.2.2 Consulting
8 SERVICE ANALYTICS MARKET, BY DEPLOYMENT MODEL
8.1 INTRODUCTION
8.2 ON-PREMISES
8.3 CLOUD
9 SERVICE ANALYTICS MARKET, BY ORGANIZATION SIZE
9.1 INTRODUCTION
9.2 LARGE ENTERPRISES
9.3 SMALL AND MEDIUM-SIZED ENTERPRISES
10 SERVICE ANALYTICS MARKET, BY INDUSTRY
10.1 INTRODUCTION
10.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
10.3 RETAIL AND ECOMMERCE
10.4 HEALTHCARE
10.5 GOVERNMENT AND DEFENSE
10.6 TELECOMMUNICATIONS
10.7 MANUFACTURING
10.8 ENERGY AND UTILITIES
10.9 OTHERS
11 SERVICE ANALYTICS MARKET, BY REGION
11.1 INTRODUCTION
11.2 NORTH AMERICA
11.2.1 BY COUNTRY
11.2.1.1 United States
11.2.1.2 Canada
11.2.2 BY COMPONENT
11.2.3 BY SERVICE
11.2.4 BY PROFESSIONAL SERVICE
11.2.5 BY BUSINESS APPLICATION
11.2.6 BY DEPLOYMENT MODEL
11.2.7 BY ORGANIZATION SIZE
11.2.8 BY INDUSTRY
11.3 EUROPE
11.3.1 BY COUNTRY
11.3.1.1 United Kingdom
11.3.1.2 Germany
11.3.1.3 France
11.3.1.4 Rest of Europe
11.3.2 BY COMPONENT
11.3.3 BY SERVICE
11.3.4 BY PROFESSIONAL SERVICE
11.3.5 BY BUSINESS APPLICATION
11.3.6 BY DEPLOYMENT MODEL
11.3.7 BY ORGANIZATION SIZE
11.3.8 BY INDUSTRY
11.4 ASIA PACIFIC
11.4.1 BY COUNTRY
11.4.1.1 China
11.4.1.2 Singapore
11.4.1.3 South Korea
11.4.1.4 Rest of Asia Pacific
11.4.2 BY COMPONENT
11.4.3 BY SERVICE
11.4.4 BY PROFESSIONAL SERVICE
11.4.5 BY BUSINESS APPLICATION
11.4.6 BY DEPLOYMENT MODEL
11.4.7 BY ORGANIZATION SIZE
11.4.8 BY INDUSTRY
11.5 LATIN AMERICA
11.5.1 BY COUNTRY
11.5.1.1 Mexico
11.5.1.2 Brazil
11.5.1.3 Rest of Latin America
11.5.2 BY COMPONENT
11.5.3 BY SERVICE
11.5.4 BY PROFESSIONAL SERVICE
11.5.5 BY BUSINESS APPLICATION
11.5.6 BY DEPLOYMENT MODEL
11.5.7 BY ORGANIZATION SIZE
11.5.8 BY INDUSTRY
11.6 MIDDLE EAST AND AFRICA
11.6.1 BY SUB-REGION
11.6.1.1 Middle East
11.6.1.2 Africa
11.6.2 BY COMPONENT
11.6.3 BY SERVICE
11.6.4 BY PROFESSIONAL SERVICE
11.6.5 BY BUSINESS APPLICATION
11.6.6 BY DEPLOYMENT MODEL
11.6.7 BY ORGANIZATION SIZE
11.6.8 BY INDUSTRY
12 COMPETITIVE LANDSCAPE
12.1 OVERVIEW
12.2 COMPETITIVE SCENARIO
12.2.1 NEW PRODUCT LAUNCHES AND PRODUCT UPGRADATIONS
12.2.2 PARTNERSHIPS AND COLLABORATIONS
12.2.3 ACQUISITIONS
12.2.4 BUSINESS EXPANSIONS
12.3 SERVICE ANALYTICS MARKET: PROMINENT PLAYERS
13 COMPANY PROFILES
(Business Overview, Solutions and Services Offered, Recent Developments, SWOT Analysis, and MNM View)*
13.1 MICROSOFT
13.2 ORACLE
13.3 SALESFORCE
13.4 SAP
13.5 SERVICENOW
13.6 SAS INSTITUTE
13.7 TABLEAU SOFTWARE
13.8 MICROSTRATEGY
13.9 CLICKSOFTWARE
13.10 CENTINA SYSTEMS
13.11 PASKON
13.12 NUMERIFY
13.13 FIELD SQUARED
13.14 HELPSHIFT
13.15 ICHARTS
13.16 BLUEFLETCH
13.17 MOBI
13.18 DATAHERO
13.19 AGILE CRM
13.20 SISENSE
13.21 AUREUS ANALYTICS
*Details on Business Overview, Solutions and Services Offered, Recent Developments, SWOT Analysis, and MNM View might not be captured in case of unlisted companies.
14 APPENDIX
14.1 KEY INSIGHTS OF INDUSTRY EXPERTS
14.2 DISCUSSION GUIDE
14.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
14.4 AVAILABLE CUSTOMIZATION
14.5 RELATED REPORTS
14.6 AUTHOR DETAILS
1.1 OBJECTIVES OF THE STUDY
1.2 MARKET DEFINITION
1.3 MARKET SCOPE
1.4 YEARS CONSIDERED FOR THE STUDY
1.5 CURRENCY
1.6 STAKEHOLDERS
2 RESEARCH METHODOLOGY
2.1 RESEARCH DATA
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
2.1.2.1 Breakdown of primaries
2.1.2.2 Key industry insights
2.2 MARKET SIZE ESTIMATION
2.3 RESEARCH ASSUMPTIONS
2.4 LIMITATIONS
3 EXECUTIVE SUMMARY
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE SERVICE ANALYTICS MARKET
4.2 SERVICE ANALYTICS MARKET: MARKET SHARE ACROSS REGIONS
4.3 SERVICE ANALYTICS MARKET: TOP 4 INDUSTRIES AND REGIONS
5 MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 MARKET OVERVIEW
5.2 MARKET DYNAMICS
5.2.1 DRIVERS
5.2.1.1 Need for better client and customer interaction
5.2.1.2 Competitive pressure to become more data-driven
5.2.2 RESTRAINTS
5.2.2.1 Outdated IT infrastructure
5.2.2.2 Lack of awareness of service analytics
5.2.3 OPPORTUNITIES
5.2.3.1 Emergence of AI-powered customer services
5.2.3.2 High adoption of analytics among SMEs
5.2.4 CHALLENGES
5.2.4.1 Complex and ineffective data management
5.3 INDUSTRY TRENDS
5.3.1 SERVICE ANALYTICS MARKET: REGULATIONS
5.3.1.1 General Data Protection Regulation
5.3.1.2 Consumer Protection Act
5.3.2 SERVICE ANALYTICS MARKET: USE CASES
5.3.2.1 Use Case 1: Service excellence success story for Johnson & Johnson Surgical Vision
5.3.2.2 Use Case 2: To consistently optimize business processes of Flyerline, by Coresystems
5.3.2.3 Use Case 3: Initiative to focus on five-star services experience by a global appliance manufacturer
6 SERVICE ANALYTICS MARKET, BY BUSINESS APPLICATION
6.1 INTRODUCTION
6.2 CUSTOMER SERVICE ANALYTICS
6.3 FIELD SERVICE ANALYTICS
6.4 IT SERVICE ANALYTICS
7 SERVICE ANALYTICS MARKET, BY COMPONENT
7.1 INTRODUCTION
7.2 SOLUTION
7.3 SERVICES
7.3.1 MANAGED SERVICES
7.3.2 PROFESSIONAL SERVICES
7.3.2.1 Support and maintenance
7.3.2.2 Consulting
8 SERVICE ANALYTICS MARKET, BY DEPLOYMENT MODEL
8.1 INTRODUCTION
8.2 ON-PREMISES
8.3 CLOUD
9 SERVICE ANALYTICS MARKET, BY ORGANIZATION SIZE
9.1 INTRODUCTION
9.2 LARGE ENTERPRISES
9.3 SMALL AND MEDIUM-SIZED ENTERPRISES
10 SERVICE ANALYTICS MARKET, BY INDUSTRY
10.1 INTRODUCTION
10.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
10.3 RETAIL AND ECOMMERCE
10.4 HEALTHCARE
10.5 GOVERNMENT AND DEFENSE
10.6 TELECOMMUNICATIONS
10.7 MANUFACTURING
10.8 ENERGY AND UTILITIES
10.9 OTHERS
11 SERVICE ANALYTICS MARKET, BY REGION
11.1 INTRODUCTION
11.2 NORTH AMERICA
11.2.1 BY COUNTRY
11.2.1.1 United States
11.2.1.2 Canada
11.2.2 BY COMPONENT
11.2.3 BY SERVICE
11.2.4 BY PROFESSIONAL SERVICE
11.2.5 BY BUSINESS APPLICATION
11.2.6 BY DEPLOYMENT MODEL
11.2.7 BY ORGANIZATION SIZE
11.2.8 BY INDUSTRY
11.3 EUROPE
11.3.1 BY COUNTRY
11.3.1.1 United Kingdom
11.3.1.2 Germany
11.3.1.3 France
11.3.1.4 Rest of Europe
11.3.2 BY COMPONENT
11.3.3 BY SERVICE
11.3.4 BY PROFESSIONAL SERVICE
11.3.5 BY BUSINESS APPLICATION
11.3.6 BY DEPLOYMENT MODEL
11.3.7 BY ORGANIZATION SIZE
11.3.8 BY INDUSTRY
11.4 ASIA PACIFIC
11.4.1 BY COUNTRY
11.4.1.1 China
11.4.1.2 Singapore
11.4.1.3 South Korea
11.4.1.4 Rest of Asia Pacific
11.4.2 BY COMPONENT
11.4.3 BY SERVICE
11.4.4 BY PROFESSIONAL SERVICE
11.4.5 BY BUSINESS APPLICATION
11.4.6 BY DEPLOYMENT MODEL
11.4.7 BY ORGANIZATION SIZE
11.4.8 BY INDUSTRY
11.5 LATIN AMERICA
11.5.1 BY COUNTRY
11.5.1.1 Mexico
11.5.1.2 Brazil
11.5.1.3 Rest of Latin America
11.5.2 BY COMPONENT
11.5.3 BY SERVICE
11.5.4 BY PROFESSIONAL SERVICE
11.5.5 BY BUSINESS APPLICATION
11.5.6 BY DEPLOYMENT MODEL
11.5.7 BY ORGANIZATION SIZE
11.5.8 BY INDUSTRY
11.6 MIDDLE EAST AND AFRICA
11.6.1 BY SUB-REGION
11.6.1.1 Middle East
11.6.1.2 Africa
11.6.2 BY COMPONENT
11.6.3 BY SERVICE
11.6.4 BY PROFESSIONAL SERVICE
11.6.5 BY BUSINESS APPLICATION
11.6.6 BY DEPLOYMENT MODEL
11.6.7 BY ORGANIZATION SIZE
11.6.8 BY INDUSTRY
12 COMPETITIVE LANDSCAPE
12.1 OVERVIEW
12.2 COMPETITIVE SCENARIO
12.2.1 NEW PRODUCT LAUNCHES AND PRODUCT UPGRADATIONS
12.2.2 PARTNERSHIPS AND COLLABORATIONS
12.2.3 ACQUISITIONS
12.2.4 BUSINESS EXPANSIONS
12.3 SERVICE ANALYTICS MARKET: PROMINENT PLAYERS
13 COMPANY PROFILES
(Business Overview, Solutions and Services Offered, Recent Developments, SWOT Analysis, and MNM View)*
13.1 MICROSOFT
13.2 ORACLE
13.3 SALESFORCE
13.4 SAP
13.5 SERVICENOW
13.6 SAS INSTITUTE
13.7 TABLEAU SOFTWARE
13.8 MICROSTRATEGY
13.9 CLICKSOFTWARE
13.10 CENTINA SYSTEMS
13.11 PASKON
13.12 NUMERIFY
13.13 FIELD SQUARED
13.14 HELPSHIFT
13.15 ICHARTS
13.16 BLUEFLETCH
13.17 MOBI
13.18 DATAHERO
13.19 AGILE CRM
13.20 SISENSE
13.21 AUREUS ANALYTICS
*Details on Business Overview, Solutions and Services Offered, Recent Developments, SWOT Analysis, and MNM View might not be captured in case of unlisted companies.
14 APPENDIX
14.1 KEY INSIGHTS OF INDUSTRY EXPERTS
14.2 DISCUSSION GUIDE
14.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
14.4 AVAILABLE CUSTOMIZATION
14.5 RELATED REPORTS
14.6 AUTHOR DETAILS
LIST OF TABLES
Table 1 UNITED STATES DOLLAR EXCHANGE RATE, 2015–2017
Table 2 SERVICE ANALYTICS MARKET SIZE, BY BUSINESS APPLICATION, 2016–2023 (USD MILLION)
Table 3 CUSTOMER SERVICE ANALYTICS: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 4 FIELD SERVICE ANALYTICS: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 5 IT SERVICE ANALYTICS: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 6 SERVICE ANALYTICS MARKET SIZE, BY COMPONENT, 2016–2023 (USD MILLION)
Table 7 SOLUTION: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 8 SERVICES: SERVICE ANALYTICS MARKET SIZE, BY TYPE, 2016–2023 (USD MILLION)
Table 9 SERVICES: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 10 MANAGED SERVICES: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 11 PROFESSIONAL SERVICES: SERVICE ANALYTICS MARKET SIZE, BY TYPE, 2016–2023 (USD MILLION)
Table 12 PROFESSIONAL SERVICES: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 13 SUPPORT AND MAINTENANCE MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 14 CONSULTING MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 15 SERVICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2016–2023 (USD MILLION)
Table 16 ON-PREMISES: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 17 CLOUD: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 18 SERVICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION)
Table 19 LARGE ENTERPRISES: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 20 SMALL AND MEDIUM-SIZED ENTERPRISES: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 21 SERVICE ANALYTICS MARKET SIZE, BY INDUSTRY, 2016–2023 (USD MILLION)
Table 22 BANKING, FINANCIAL SERVICES, AND INSURANCE: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 23 RETAIL AND ECOMMERCE: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 24 HEALTHCARE: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 25 GOVERNMENT AND DEFENSE: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 26 TELECOMMUNICATIONS: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 27 MANUFACTURING: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 28 ENERGY AND UTILITIES: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 29 OTHERS: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 30 SERVICE ANALYTICS MARKET, BY REGION, 2016–2023 (USD MILLION)
Table 31 NORTH AMERICA: SERVICE ANALYTICS MARKET SIZE, BY COUNTRY, 2016–2023 (USD MILLION)
Table 32 NORTH AMERICA: SERVICE ANALYTICS MARKET SIZE, BY COMPONENT, 2016–2023 (USD MILLION)
Table 33 NORTH AMERICA: SERVICE ANALYTICS MARKET SIZE, BY SERVICE, 2016–2023 (USD MILLION)
Table 34 NORTH AMERICA: SERVICE ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2016–2023 (USD MILLION)
Table 35 NORTH AMERICA: SERVICE ANALYTICS MARKET SIZE, BY BUSINESS APPLICATION, 2016–2023 (USD MILLION)
Table 36 NORTH AMERICA: SERVICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2016–2023 (USD MILLION)
Table 37 NORTH AMERICA: SERVICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION)
Table 38 NORTH AMERICA: SERVICE ANALYTICS MARKET SIZE, BY INDUSTRY, 2016–2023 (USD MILLION)
Table 39 EUROPE: SERVICE ANALYTICS MARKET SIZE, BY COUNTRY, 2016–2023 (USD MILLION)
Table 40 EUROPE: SERVICE ANALYTICS MARKET SIZE, BY COMPONENT, 2016–2023 (USD MILLION)
Table 41 EUROPE: SERVICE ANALYTICS MARKET SIZE, BY SERVICE, 2016–2023 (USD MILLION)
Table 42 EUROPE: SERVICE ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2016–2023 (USD MILLION)
Table 43 EUROPE: SERVICE ANALYTICS MARKET SIZE, BY BUSINESS APPLICATION, 2016–2023 (USD MILLION)
Table 44 EUROPE: SERVICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2016–2023 (USD MILLION)
Table 45 EUROPE: SERVICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION)
Table 46 EUROPE: SERVICE ANALYTICS MARKET SIZE, BY INDUSTRY, 2016–2023 (USD MILLION)
Table 47 ASIA PACIFIC: SERVICE ANALYTICS MARKET SIZE, BY COUNTRY, 2016–2023 (USD MILLION)
Table 48 ASIA PACIFIC: SERVICE ANALYTICS MARKET SIZE, BY COMPONENT, 2016–2023 (USD MILLION)
Table 49 ASIA PACIFIC: SERVICE ANALYTICS MARKET SIZE, BY SERVICE, 2016–2023 (USD MILLION)
Table 50 ASIA PACIFIC: SERVICE ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2016–2023 (USD MILLION)
Table 51 ASIA PACIFIC: SERVICE ANALYTICS MARKET SIZE, BY BUSINESS APPLICATION, 2016–2023 (USD MILLION)
Table 52 ASIA PACIFIC: SERVICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2016–2023 (USD MILLION)
Table 53 ASIA PACIFIC: SERVICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION)
Table 54 ASIA PACIFIC: SERVICE ANALYTICS MARKET SIZE, BY INDUSTRY, 2016–2023 (USD MILLION)
Table 55 LATIN AMERICA: SERVICE ANALYTICS MARKET SIZE, BY COUNTRY, 2016–2023 (USD MILLION)
Table 56 LATIN AMERICA: SERVICE ANALYTICS MARKET SIZE, BY COMPONENT, 2016–2023 (USD MILLION)
Table 57 LATIN AMERICA: SERVICE ANALYTICS MARKET SIZE, BY SERVICE, 2016–2023 (USD MILLION)
Table 58 LATIN AMERICA: SERVICE ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2016–2023 (USD MILLION)
Table 59 LATIN AMERICA: SERVICE ANALYTICS MARKET SIZE, BY BUSINESS APPLICATION, 2016–2023 (USD MILLION)
Table 60 LATIN AMERICA: SERVICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2016–2023 (USD MILLION)
Table 61 LATIN AMERICA: SERVICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION)
Table 62 LATIN AMERICA: SERVICE ANALYTICS MARKET SIZE, BY INDUSTRY, 2016–2023 (USD MILLION)
Table 63 MIDDLE EAST AND AFRICA: SERVICE ANALYTICS MARKET SIZE, BY SUB-REGION, 2016–2023 (USD MILLION)
Table 64 MIDDLE EAST AND AFRICA: SERVICE ANALYTICS MARKET SIZE, BY COMPONENT, 2016–2023 (USD MILLION)
Table 65 MIDDLE EAST AND AFRICA: SERVICE ANALYTICS MARKET SIZE, BY SERVICE, 2016–2023 (USD MILLION)
Table 66 MIDDLE EAST AND AFRICA: SERVICE ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2016–2023 (USD MILLION)
Table 67 MIDDLE EAST AND AFRICA: SERVICE ANALYTICS MARKET SIZE, BY BUSINESS APPLICATION, 2016–2023 (USD MILLION)
Table 68 MIDDLE EAST AND AFRICA: SERVICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2016–2023 (USD MILLION)
Table 69 MIDDLE EAST AND AFRICA: SERVICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION)
Table 70 MIDDLE EAST AND AFRICA: SERVICE ANALYTICS MARKET SIZE, BY INDUSTRY, 2016–2023 (USD MILLION)
Table 71 NEW PRODUCT LAUNCHES AND PRODUCT UPGRADATIONS, 2017–2018
Table 72 PARTNERSHIPS AND COLLABORATIONS, 2017
Table 73 ACQUISITIONS, 2015–2018
Table 74 BUSINESS EXPANSIONS, 2015–2018
Table 75 KEY PLAYERS IN THE SERVICE ANALYTICS MARKET
Table 1 UNITED STATES DOLLAR EXCHANGE RATE, 2015–2017
Table 2 SERVICE ANALYTICS MARKET SIZE, BY BUSINESS APPLICATION, 2016–2023 (USD MILLION)
Table 3 CUSTOMER SERVICE ANALYTICS: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 4 FIELD SERVICE ANALYTICS: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 5 IT SERVICE ANALYTICS: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 6 SERVICE ANALYTICS MARKET SIZE, BY COMPONENT, 2016–2023 (USD MILLION)
Table 7 SOLUTION: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 8 SERVICES: SERVICE ANALYTICS MARKET SIZE, BY TYPE, 2016–2023 (USD MILLION)
Table 9 SERVICES: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 10 MANAGED SERVICES: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 11 PROFESSIONAL SERVICES: SERVICE ANALYTICS MARKET SIZE, BY TYPE, 2016–2023 (USD MILLION)
Table 12 PROFESSIONAL SERVICES: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 13 SUPPORT AND MAINTENANCE MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 14 CONSULTING MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 15 SERVICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2016–2023 (USD MILLION)
Table 16 ON-PREMISES: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 17 CLOUD: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 18 SERVICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION)
Table 19 LARGE ENTERPRISES: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 20 SMALL AND MEDIUM-SIZED ENTERPRISES: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 21 SERVICE ANALYTICS MARKET SIZE, BY INDUSTRY, 2016–2023 (USD MILLION)
Table 22 BANKING, FINANCIAL SERVICES, AND INSURANCE: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 23 RETAIL AND ECOMMERCE: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 24 HEALTHCARE: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 25 GOVERNMENT AND DEFENSE: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 26 TELECOMMUNICATIONS: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 27 MANUFACTURING: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 28 ENERGY AND UTILITIES: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 29 OTHERS: SERVICE ANALYTICS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
Table 30 SERVICE ANALYTICS MARKET, BY REGION, 2016–2023 (USD MILLION)
Table 31 NORTH AMERICA: SERVICE ANALYTICS MARKET SIZE, BY COUNTRY, 2016–2023 (USD MILLION)
Table 32 NORTH AMERICA: SERVICE ANALYTICS MARKET SIZE, BY COMPONENT, 2016–2023 (USD MILLION)
Table 33 NORTH AMERICA: SERVICE ANALYTICS MARKET SIZE, BY SERVICE, 2016–2023 (USD MILLION)
Table 34 NORTH AMERICA: SERVICE ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2016–2023 (USD MILLION)
Table 35 NORTH AMERICA: SERVICE ANALYTICS MARKET SIZE, BY BUSINESS APPLICATION, 2016–2023 (USD MILLION)
Table 36 NORTH AMERICA: SERVICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2016–2023 (USD MILLION)
Table 37 NORTH AMERICA: SERVICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION)
Table 38 NORTH AMERICA: SERVICE ANALYTICS MARKET SIZE, BY INDUSTRY, 2016–2023 (USD MILLION)
Table 39 EUROPE: SERVICE ANALYTICS MARKET SIZE, BY COUNTRY, 2016–2023 (USD MILLION)
Table 40 EUROPE: SERVICE ANALYTICS MARKET SIZE, BY COMPONENT, 2016–2023 (USD MILLION)
Table 41 EUROPE: SERVICE ANALYTICS MARKET SIZE, BY SERVICE, 2016–2023 (USD MILLION)
Table 42 EUROPE: SERVICE ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2016–2023 (USD MILLION)
Table 43 EUROPE: SERVICE ANALYTICS MARKET SIZE, BY BUSINESS APPLICATION, 2016–2023 (USD MILLION)
Table 44 EUROPE: SERVICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2016–2023 (USD MILLION)
Table 45 EUROPE: SERVICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION)
Table 46 EUROPE: SERVICE ANALYTICS MARKET SIZE, BY INDUSTRY, 2016–2023 (USD MILLION)
Table 47 ASIA PACIFIC: SERVICE ANALYTICS MARKET SIZE, BY COUNTRY, 2016–2023 (USD MILLION)
Table 48 ASIA PACIFIC: SERVICE ANALYTICS MARKET SIZE, BY COMPONENT, 2016–2023 (USD MILLION)
Table 49 ASIA PACIFIC: SERVICE ANALYTICS MARKET SIZE, BY SERVICE, 2016–2023 (USD MILLION)
Table 50 ASIA PACIFIC: SERVICE ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2016–2023 (USD MILLION)
Table 51 ASIA PACIFIC: SERVICE ANALYTICS MARKET SIZE, BY BUSINESS APPLICATION, 2016–2023 (USD MILLION)
Table 52 ASIA PACIFIC: SERVICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2016–2023 (USD MILLION)
Table 53 ASIA PACIFIC: SERVICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION)
Table 54 ASIA PACIFIC: SERVICE ANALYTICS MARKET SIZE, BY INDUSTRY, 2016–2023 (USD MILLION)
Table 55 LATIN AMERICA: SERVICE ANALYTICS MARKET SIZE, BY COUNTRY, 2016–2023 (USD MILLION)
Table 56 LATIN AMERICA: SERVICE ANALYTICS MARKET SIZE, BY COMPONENT, 2016–2023 (USD MILLION)
Table 57 LATIN AMERICA: SERVICE ANALYTICS MARKET SIZE, BY SERVICE, 2016–2023 (USD MILLION)
Table 58 LATIN AMERICA: SERVICE ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2016–2023 (USD MILLION)
Table 59 LATIN AMERICA: SERVICE ANALYTICS MARKET SIZE, BY BUSINESS APPLICATION, 2016–2023 (USD MILLION)
Table 60 LATIN AMERICA: SERVICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2016–2023 (USD MILLION)
Table 61 LATIN AMERICA: SERVICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION)
Table 62 LATIN AMERICA: SERVICE ANALYTICS MARKET SIZE, BY INDUSTRY, 2016–2023 (USD MILLION)
Table 63 MIDDLE EAST AND AFRICA: SERVICE ANALYTICS MARKET SIZE, BY SUB-REGION, 2016–2023 (USD MILLION)
Table 64 MIDDLE EAST AND AFRICA: SERVICE ANALYTICS MARKET SIZE, BY COMPONENT, 2016–2023 (USD MILLION)
Table 65 MIDDLE EAST AND AFRICA: SERVICE ANALYTICS MARKET SIZE, BY SERVICE, 2016–2023 (USD MILLION)
Table 66 MIDDLE EAST AND AFRICA: SERVICE ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2016–2023 (USD MILLION)
Table 67 MIDDLE EAST AND AFRICA: SERVICE ANALYTICS MARKET SIZE, BY BUSINESS APPLICATION, 2016–2023 (USD MILLION)
Table 68 MIDDLE EAST AND AFRICA: SERVICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2016–2023 (USD MILLION)
Table 69 MIDDLE EAST AND AFRICA: SERVICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION)
Table 70 MIDDLE EAST AND AFRICA: SERVICE ANALYTICS MARKET SIZE, BY INDUSTRY, 2016–2023 (USD MILLION)
Table 71 NEW PRODUCT LAUNCHES AND PRODUCT UPGRADATIONS, 2017–2018
Table 72 PARTNERSHIPS AND COLLABORATIONS, 2017
Table 73 ACQUISITIONS, 2015–2018
Table 74 BUSINESS EXPANSIONS, 2015–2018
Table 75 KEY PLAYERS IN THE SERVICE ANALYTICS MARKET
LIST OF FIGURES
Figure 1 SERVICE ANALYTICS MARKET: MARKET SEGMENTATION
Figure 2 SERVICE ANALYTICS MARKET: RESEARCH DESIGN
Figure 3 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY, DESIGNATION, AND REGION
Figure 4 DATA TRIANGULATION
Figure 5 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
Figure 6 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
Figure 7 SERVICE ANALYTICS MARKET: ASSUMPTIONS
Figure 8 SERVICE ANALYTICS MARKET IS EXPECTED TO WITNESS HIGH GROWTH DURING THE FORECAST PERIOD
Figure 9 SERVICE ANALYTICS MARKET, BY COMPONENT (2018 VS. 2023)
Figure 10 SERVICE ANALYTICS MARKET, BY BUSINESS APPLICATION (2018–2023)
Figure 11 SERVICE ANALYTICS MARKET, BY DEPLOYMENT MODEL (2018–2023)
Figure 12 SERVICE ANALYTICS MARKET, BY ORGANIZATION SIZE (2018–2023)
Figure 13 SERVICE ANALYTICS MARKET, BY INDUSTRY (2018 VS. 2023)
Figure 14 INCREASING NEED AMONG ORGANIZATIONS TO INTERACT WITH CUSTOMERS TO UNDERSTAND THEIR DEMANDS IS EXPECTED TO BE THE MAJOR FACTOR CONTRIBUTING TO THE GROWTH OF THE SERVICE ANALYTICS MARKET
Figure 15 NORTH AMERICA IS ESTIMATED TO HAVE THE LARGEST MARKET SHARE IN 2018
Figure 16 BANKING, FINANCIAL SERVICES, AND INSURANCE INDUSTRY AND NORTH AMERICA ARE ESTIMATED TO HAVE THE LARGEST MARKET SHARES IN 2018
Figure 17 SERVICE ANALYTICS MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
Figure 18 CUSTOMER SERVICE ANALYTICS SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
Figure 19 SOLUTION SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGER MARKET SIZE DURING THE FORECAST PERIOD
Figure 20 PROFESSIONAL SERVICES SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGER MARKET SIZE DURING THE FORECAST PERIOD
Figure 21 CONSULTING SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGER MARKET SIZE BY 2023
Figure 22 CLOUD SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGER MARKET SIZE DURING THE FORECAST PERIOD
Figure 23 LARGE ENTERPRISES SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGER MARKET SIZE DURING THE FORECAST PERIOD
Figure 24 RETAIL AND ECOMMERCE INDUSTRY IS EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE BY 2023
Figure 25 ASIA PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
Figure 26 NORTH AMERICA: MARKET SNAPSHOT
Figure 27 ASIA PACIFIC: MARKET SNAPSHOT
Figure 28 KEY DEVELOPMENTS BY THE LEADING PLAYERS IN THE SERVICE ANALYTICS MARKET, 2015–2018
Figure 29 MICROSOFT: COMPANY SNAPSHOT
Figure 30 MICROSOFT: SWOT ANALYSIS
Figure 31 ORACLE: COMPANY SNAPSHOT
Figure 32 ORACLE: SWOT ANALYSIS
Figure 33 SALESFORCE: COMPANY SNAPSHOT
Figure 34 SALESFORCE: SWOT ANALYSIS
Figure 35 SAP: COMPANY SNAPSHOT
Figure 36 SAP: SWOT ANALYSIS
Figure 37 SERVICENOW: COMPANY SNAPSHOT
Figure 38 SERVICENOW: SWOT ANALYSIS
Figure 39 SAS INSTITUTE: COMPANY SNAPSHOT
Figure 40 TABLEAU SOFTWARE: COMPANY SNAPSHOT
Figure 41 MICROSTRATEGY: COMPANY SNAPSHOT
Figure 1 SERVICE ANALYTICS MARKET: MARKET SEGMENTATION
Figure 2 SERVICE ANALYTICS MARKET: RESEARCH DESIGN
Figure 3 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY, DESIGNATION, AND REGION
Figure 4 DATA TRIANGULATION
Figure 5 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
Figure 6 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
Figure 7 SERVICE ANALYTICS MARKET: ASSUMPTIONS
Figure 8 SERVICE ANALYTICS MARKET IS EXPECTED TO WITNESS HIGH GROWTH DURING THE FORECAST PERIOD
Figure 9 SERVICE ANALYTICS MARKET, BY COMPONENT (2018 VS. 2023)
Figure 10 SERVICE ANALYTICS MARKET, BY BUSINESS APPLICATION (2018–2023)
Figure 11 SERVICE ANALYTICS MARKET, BY DEPLOYMENT MODEL (2018–2023)
Figure 12 SERVICE ANALYTICS MARKET, BY ORGANIZATION SIZE (2018–2023)
Figure 13 SERVICE ANALYTICS MARKET, BY INDUSTRY (2018 VS. 2023)
Figure 14 INCREASING NEED AMONG ORGANIZATIONS TO INTERACT WITH CUSTOMERS TO UNDERSTAND THEIR DEMANDS IS EXPECTED TO BE THE MAJOR FACTOR CONTRIBUTING TO THE GROWTH OF THE SERVICE ANALYTICS MARKET
Figure 15 NORTH AMERICA IS ESTIMATED TO HAVE THE LARGEST MARKET SHARE IN 2018
Figure 16 BANKING, FINANCIAL SERVICES, AND INSURANCE INDUSTRY AND NORTH AMERICA ARE ESTIMATED TO HAVE THE LARGEST MARKET SHARES IN 2018
Figure 17 SERVICE ANALYTICS MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
Figure 18 CUSTOMER SERVICE ANALYTICS SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
Figure 19 SOLUTION SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGER MARKET SIZE DURING THE FORECAST PERIOD
Figure 20 PROFESSIONAL SERVICES SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGER MARKET SIZE DURING THE FORECAST PERIOD
Figure 21 CONSULTING SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGER MARKET SIZE BY 2023
Figure 22 CLOUD SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGER MARKET SIZE DURING THE FORECAST PERIOD
Figure 23 LARGE ENTERPRISES SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGER MARKET SIZE DURING THE FORECAST PERIOD
Figure 24 RETAIL AND ECOMMERCE INDUSTRY IS EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE BY 2023
Figure 25 ASIA PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
Figure 26 NORTH AMERICA: MARKET SNAPSHOT
Figure 27 ASIA PACIFIC: MARKET SNAPSHOT
Figure 28 KEY DEVELOPMENTS BY THE LEADING PLAYERS IN THE SERVICE ANALYTICS MARKET, 2015–2018
Figure 29 MICROSOFT: COMPANY SNAPSHOT
Figure 30 MICROSOFT: SWOT ANALYSIS
Figure 31 ORACLE: COMPANY SNAPSHOT
Figure 32 ORACLE: SWOT ANALYSIS
Figure 33 SALESFORCE: COMPANY SNAPSHOT
Figure 34 SALESFORCE: SWOT ANALYSIS
Figure 35 SAP: COMPANY SNAPSHOT
Figure 36 SAP: SWOT ANALYSIS
Figure 37 SERVICENOW: COMPANY SNAPSHOT
Figure 38 SERVICENOW: SWOT ANALYSIS
Figure 39 SAS INSTITUTE: COMPANY SNAPSHOT
Figure 40 TABLEAU SOFTWARE: COMPANY SNAPSHOT
Figure 41 MICROSTRATEGY: COMPANY SNAPSHOT
