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North America Speech Analytics (By Solutions(Phonetic, Phrase Recognition, LVCSR, Detection Analysis, Speech Analytics Software, Indexing, Speech Engine, Risk And Compliance Management, CEM))-Regional Advancement, Market Size And Forecast (2013-2019)

February 2015 | 56 pages | ID: N51D1D3E523EN
MicroMarketMonitor

US$ 2,650.00

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The North Americanspeechanalytics market is estimated to grow at a CAGR of 21.4% from 2014 to 2019. Although the U.S. holds the larger shares in the North Americanspeechanalytics market, Canada is expected to grow considerably. The growth of speech analytics market in this region is driven by high penetration rate in media and entertainment, healthcare, government, and defense and aerospace verticals. However, speech analytics is time consuming when it comes to search for a particular information specific to a particular call. Moreover, emerging economies such as the U.S. and Canada are creating growth opportunities for the North Americanspeechanalytics solutions in this region.

North Americanspeech analytics market is segmented and forecasted on the basis of application-wise submarkets such as business process management, agent performance management, market intelligence management, customer experience management, risk and compliance management, and others. The North Americanspeechanalytics market is also segmented on the basis of major countries in this region such as the U.S., Canada, and Mexico. Factors such as increase in the usage of applications supporting speech analytics software to analyze the consumer behavior by the organization to design the strategies accordingly and the rapid growth in the tech-savvy population are driving the growth ofthe speech analytics market in the SMBs vertical in this region.

Geographically, North America is estimated to command the share of 51.13% by 2014 of the global speech analytics market. The U.S. holds the share of 71.21% of the overall North Americanspeech analytics market, by 2014.TheNorth Americanspeechanalytics market is primarily driven by the technological advancement and extensive use of call centers in this region.

As of 2014, the North Americanspeechanalytics market is estimated to be dominated by NICE Systems (Israel), Verint Systems (U.S.),and Nexidia, Inc. (U.S). New product launches, partnerships, acquisitions, and collaborations are the major strategies adopted by most of the players to achieve growth in the North Americanspeechanalytics market.

Reasons to Buy the Report:

From an insight perspective, this research report has focused on various levels of analysis—industry analysis (industry trends, and PEST analysis), market share analysis of top players, supply chain analysis, and company profiles, which together comprise and discuss the basic views on the competitive landscape, emerging- and high-growth segments of the North Americanspeechanalytics market, high-growth countries and their respective regulatory policies, government initiatives, drivers, restraints, and opportunities.

The report will enrich both established firms as well as new entrants/smaller firms to gauge the pulse of the market, which in turn will help the firms in garnering a greater market, share. Firms purchasing the report could use any one or combination of the below-mentioned five strategies (market penetration, product development/innovation, market development, market diversification, and competitive assessment) for strengthening their market share.

The report provides insights on the following pointers:
  • Market Penetration: Comprehensive information on North Americanspeechanalytics solutions offered by the top fiveplayers in the North Americanspeechanalytics market .
  • Product Development/Innovation: Detailed insights on upcoming technologies, research and development activities, and new product launches in the North Americanspeechanalytics market.
  • Market Development: Comprehensive information about lucrative emerging markets. The report analyzes the markets for various North Americanspeechanalytics solutionsacross geographies.
  • Market Diversification: Exhaustive information about new products, untapped geographies, recent developments, and investments in the North Americanspeechanalytics solutions.
  • Competitive Assessment: In-depth assessment of market shares, strategies, products, and manufacturing capabilities of leading players in the North Americanspeechanalytics market.
1 EXECUTIVE SUMMARY

2 INTRODUCTION

2.1 OBJECTIVES
2.2 MARKET DEFINITION
2.3 MARKETS COVERED
2.4 STAKEHOLDERS
2.5 RESEARCH METHODOLOGY
  2.5.1 SECONDARY AND PRIMARY RESEARCH
  2.5.2 DATA TRIANGULATION AND MARKET FORECASTING
2.6 ASSUMPTIONS

3 MARKET DYNAMICS

3.1 DRIVERS AND RESTRAINTS
  3.1.1 DRIVERS
    3.1.1.1 Increasing Number of Call Centres
    3.1.1.2 Versatile Utility
  3.1.2 RESTRAINTS
    3.1.2.1 Increasing Cost

4 NORTH AMERICAN SPEECH ANALYTICS MARKET, BY COUNTRY

5 NORTH AMERICAN SPEECH ANALYTICS MARKET, BY TYPE

6 NORTH AMERICAN SPEECH ANALYTICS MARKET, BY SOLUTION

7 NORTH AMERICAN SPEECH ANALYTICS MARKET, BY SERVICE

8 NORTH AMERICAN SPEECH ANALYTICS MARKET, BY APPLICATION

9 NORTH AMERICAN SPEECH ANALYTICS MARKET, BY VERTICAL

9.1 BANKING, FINANCIAL SERVICE AND INSURANCE (BFSI)
9.2 CONSUMER GOODS AND RETAIL
9.3 HEALTHCARE AND LIFE SCIENCES
9.4 GOVERNMENT, DEFENSE, AND AEROSPACE
9.5 MANUFACTURING
9.6 TRANSPORTATION AND LOGISTICS
9.7 TRAVEL AND HOSPITALITY
9.8 TELECOMMUNICATION AND IT
9.9 MEDIA AND ENTERTAINMENT
9.10 ENERGY AND UTILITIES (PUBLIC SECTOR)
9.11 OUTSOURCING
9.12 OTHERS

10 COMPETITIVE LANDSCAPE

10.1 SPEECH ANALYTICS IN NORTH AMERICA: MARKET SHARE

11 RECENT DEVELOPMENTS

12 COMPANY PROFILES

12.1 NICE SYSTEMS
  12.1.1 INTRODUCTION
  12.1.2 PRODUCT PORTFOLIO
  12.1.3 RECENT DEVELOPMENTS
  12.1.4 FINANCIALS
12.2 VERINT SYSTEMS INC.
  12.2.1 INTRODUCTION
  12.2.2 PRODUCT PORTFOLIO
  12.2.3 RECENT DEVELOPMENTS
  12.2.4 FINANCIALS
12.3 CALLMINER
  12.3.1 INTRODUCTION
  12.3.2 PRODUCT PORTFOLIO
  12.3.3 RECENT DEVELOPMENTS
  12.3.4 FINANCIALS
12.4 NEXIDIA INC.
  12.4.1 INTRODUCTION
  12.4.2 PRODUCT PORTFOLIO
  12.4.3 RECENT DEPLOYMENTS
  12.4.4 FINANCIALS
12.5 HP AUTONOMY
  12.5.1 INTRODUCTION
  12.5.2 PRODUCT PORTFOLIO
  12.5.3 RECENT DEVELOPMENTS
  12.5.4 FINANCIALS

LIST OF TABLES

Table 1 SPEECH ANALYTICS MARKET BY COUNTRY, 2013-2019 (USD MILLION)
Table 2 SPEECH ANALYTICS MARKET BY TYPE, 2013-2019 (USD MILLION)
Table 3 SPEECH ANALYTICS MARKET BY SOLUTION, 2013-2019 (USD MILLION)
Table 4 SPEECH ANALYTICS MARKET, BY SERVICE, 2013-2019 (USD MILLION)
Table 5 SPEECH ANALYTICS MARKET, BY APPLICATION, 2013-2019 (USD MILLION)
Table 6 SPEECH ANALYTICS MARKET, BY VERTICAL, 2013-2019 (USD MILLION)
Table 7 SPEECH ANALYTICS MARKET FOR BFSI, BY APPLICATION, 2013-2019 (USD MILLION)
Table 8 SPEECH ANALYTICS MARKET FOR BFSI, BY SOLUTION, 2013-2019 (USD MILLION)
Table 9 SPEECH ANALYTICS MARKET FOR BFSI, BY SERVICE, 2013-2019 (USD MILLION)
Table 10 SPEECH ANALYTICS MARKET FOR GOODS AND RETAIL, BY APPLICATION, 2013-2019 (USD MILLION)
Table 11 SPEECH ANALYTICS MARKET FOR CONSUMER GOODS AND RETAIL, BY SOLUTION, 2013-2019 (USD MILLION)
Table 12 SPEECH ANALYTICS MARKET FOR CONSUMER GOODS AND RETAIL, BY SERVICE, 2013-2019 (USD MILLION)
Table 13 SPEECH ANALYTICS MARKET FOR HEALTHCARE AND LIFE SCIENCES, BY APPLICATION, 2013-2019 (USD MILLION)
Table 14 SPEECH ANALYTICS MARKET FOR HEALTHCARE AND LIFE SCIENCES, BY SOLUTION, 2013-2019 (USD MILLION)
Table 15 SPEECH ANALYTICS FOR HEALTHCARE AND LIFE SCIENCES, BY SERVICE, 2013-2019 (USD MILLION)
Table 16 SPEECH ANALYTICS MARKET FOR GOVERNMENT, DEFENSE, AND AEROSPACE, BY APPLICATION, 2013-2019 (USD MILLION)
Table 17 SPEECH ANALYTICS MARKET FOR GOVERNMENT, DEFENSE, AND AEROSPACE, BY SOLUTION, 2013-2019 (USD MILLION)
Table 18 SPEECH ANALYTICS MARKET FOR GOVERNMENT, DEFENSE, AND AEROSPACE, BY SERVICE, 2013-2019 (USD MILLION)
Table 19 SPEECH ANALYTICS MARKET FOR MANUFACTURING, BY APPLICATION, 2013-2019 (USD MILLION)
Table 20 SPEECH ANALYTICS MARKET FOR MANUFACTURING, BY SOLUTION, 2013-2019 (USD MILLION)
Table 21 SPEECH ANALYTICS MARKET FOR MANUFACTURING, BY SERVICE, 2013-2019 (USD MILLION)
Table 22 SPEECH ANALYTICS MARKET FOR TRANSPORTATION AND LOGISTICS, BY APPLICATION, 2013-2019 (USD MILLION)
Table 23 SPEECH ANALYTICS MARKET FOR TRANSPORTATION AND LOGISTICS, BY SOLUTION, 2013-2019 (USD MILLION)
Table 24 SPEECH ANALYTICS MARKET FOR TRANSPORTATION AND LOGISTICS, BY SERVICE, 2013-2019 (USD MILLION)
Table 25 SPEECH ANALYTICS MARKET FOR TRAVEL AND HOSPITALITY, BY APPLICATION, 2013-2019 (USD MILLION)
Table 26 SPEECH ANALYTICS MARKET FOR TRAVEL AND HOSPITALITY, BY SOLUTION, 2013-2019 (USD MILLION)
Table 27 SPEECH ANALYTICS MARKET FOR TRAVEL AND HOSPITALITY, BY SERVICE, 2013-2019 (USD MILLION)
Table 28 SPEECH ANALYTICS MARKET FOR TELECOMMUNICATION AND IT, BY APPLICATION, 2013-2019 (USD MILLION)
Table 29 SPEECH ANALYTICS MARKET FOR TELECOMMUNICATION AND IT, BY SOLUTION, 2013-2019 (USD MILLION)
Table 30 SPEECH ANALYTICS MARKET FOR TELECOMMUNICATION AND IT, BY SERVICE, 2013-2019 (USD MILLION)
Table 31 SPEECH ANALYTICS MARKET FOR MEDIA AND ENTERTAINMENT, BY APPLICATION, 2013-2019 (USD MILLION)
Table 32 SPEECH ANALYTICS MARKET FOR MEDIA AND ENTERTAINMENT, BY SOLUTION, 2013-2019 (USD MILLION)
Table 33 SPEECH ANALYTICS MARKET FOR MEDIA AND ENTERTAINMENT, BY SERVICE, 2013-2019 (USD MILLION)
Table 34 SPEECH ANALYTICS MARKET FOR ENERGY AND UTILITIES (PUBLIC SECTOR), BY APPLICATION, 2013-2019 (USD MILLION)
Table 35 SPEECH ANALYTICS MARKET FOR ENERGY AND UTILITIES (PUBLIC SECTOR), BY SOLUTION, 2013-2019 (USD MILLION)
Table 36 SPEECH ANALYTICS MARKET FOR ENERGY AND UTILITIES (PUBLIC SECTOR), BY SERVICE, 2013-2019 (USD MILLION)
Table 37 SPEECH ANALYTICS MARKET FOR OUTSOURCING, BY APPLICATION, 2013-2019 (USD MILLION)
Table 38 SPEECH ANALYTICS MARKET FOR OUTSOURCING, BY SOLUTION, 2013-2019 (USD MILLION)
Table 39 SPEECH ANALYTICS MARKET FOR OUTSOURCING, BY SERVICE, 2013-2019 (USD MILLION)
Table 40 SPEECH ANALYTICS MARKET FOR OTHERS, BY APPLICATION, 2013-2019 (USD MILLION)
Table 41 SPEECH ANALYTICS MARKET FOR OTHERS, BY SOLUTION, 2013-2019 (USD MILLION)
Table 42 SPEECH ANALYTICS MARKET FOR OTHERS, BY SERVICE, 2013-2019 (USD MILLION)

LIST OF FIGURES

Figure 1 SPEECH ANALYTICS IN ASIA PACIFIC: MARKET SEGMENTATION
Figure 2 DATA TRIANGULATION, TOP-DOWN AND BOTTOM-UP APPROACH
Figure 3 SPEECH ANALYTICS MARKET IN NORTH AMERICA: MARKET ECOSYSTEM
Figure 4 SPEECH ANALYTICS MARKET, BY COUNTRY, 2013-2019
Figure 5 SPEECH ANALYTICS MARKET, BY TYPE, 2013-2019
Figure 6 SPEECH ANALYTICS MARKET, BY SOLUTION, 2013-2019
Figure 7 SPEECH ANALYTICS MARKET, BY SERVICE, 2013-2019
Figure 8 SPEECH ANALYTICS MARKET, BY APPLICATION, 2013-2019
Figure 9 SPEECH ANALYTICS: MARKET SHARE 2013


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