Next-Generation OSS & BSS 2012-2017: A Consolidated and Holistic Future
In a telecommunications age marked by fierce competition and high consumer intolerance for error, delivering quality of service and strong, positive customer experience have become tantamount to operator success. OSS (operations support systems) are the backbone of the network and the thread that ties front and back office processes together. These next-generation systems, along with business support systems (BSS), customer relationship management (CRM), and service delivery platform (SDP), ensure that operators are remaining within their service level agreement (SLA) while simultaneously managing the company's network, workforce, inventory, and reducing operational expenditures across the operation. Visiongain calculates that the OSS market will reach a total of $11.2bn in 2012.
OSS has been in a fragmented state for the last decade. Operators, desiring to reduce product time to market, have opted for off-the-shelf point solutions and thus siloed approaches with swivel-chair processes. These methods are dated and costly to maintain.
Since LTE networks (and IMS, to a lesser degree) have emerged as the gold standard and future of the telecoms market, OSS has also seen surging interest and pivotal changes. A converged, holistic, OSS infrastructure is being acknowledged as one of the prime methods for reducing OPEX and maintaining a competitive edge. Modern, transformative OSS projects will be heavily favoured by network operators throughout the five-year forecast period, bringing about radical changes in the OSS market itself and, resultantly, customer experience.
Visiongain's report, Next-Generation OSS & BSS 2012-2017: A Consolidated and Holistic Future examines the future of the OSS market taking all these elements, trends, and priorities into consideration. It speaks on the gradual overlapping of OSS and BSS processes, as well as how and to what degree different regional and national markets will adopt these converged solutions.
Drawing on a great diversity of primary and secondary sources, visiongain has synthesised the OSS market into an easily digestible form. This report presents a methodical overview of forces driving next-generation OSS, describing succinctly and thoroughly how they interact as the surrounding ecosystem reaches maturity.
Unique Selling Points
Visiongain telecommunications reports are compiled using a broad and rich mixture of both primary and secondary information to produce an overall industry outlook. In order to provide our clients with the best product possible product, we do not rely on any one single source of information. Visiongain analysts not only interview market-leading vendors, carriers, service providers and industry experts but also review a wealth of financial data and product information from a vast range of sources.
Why you should buy Next-Generation OSS & BSS 2012-2017: A Consolidated and Holistic Future
OSS has been in a fragmented state for the last decade. Operators, desiring to reduce product time to market, have opted for off-the-shelf point solutions and thus siloed approaches with swivel-chair processes. These methods are dated and costly to maintain.
Since LTE networks (and IMS, to a lesser degree) have emerged as the gold standard and future of the telecoms market, OSS has also seen surging interest and pivotal changes. A converged, holistic, OSS infrastructure is being acknowledged as one of the prime methods for reducing OPEX and maintaining a competitive edge. Modern, transformative OSS projects will be heavily favoured by network operators throughout the five-year forecast period, bringing about radical changes in the OSS market itself and, resultantly, customer experience.
Visiongain's report, Next-Generation OSS & BSS 2012-2017: A Consolidated and Holistic Future examines the future of the OSS market taking all these elements, trends, and priorities into consideration. It speaks on the gradual overlapping of OSS and BSS processes, as well as how and to what degree different regional and national markets will adopt these converged solutions.
Drawing on a great diversity of primary and secondary sources, visiongain has synthesised the OSS market into an easily digestible form. This report presents a methodical overview of forces driving next-generation OSS, describing succinctly and thoroughly how they interact as the surrounding ecosystem reaches maturity.
Unique Selling Points
- Comprehensive analysis of the prospects for the global OSS & BSS market from 2012-2017.
- Analysis and forecasting informed by expert consultation with industry leaders. You will be able to read transcripts of interviews with marketing directors from two leading companies involved in different regions.
- 82 unique tables, charts, graphs, and figures that quantify, analyse and forecast the changing dynamics of the OSS market between 2012-2017.
- Forecasts and analysis for the global OSS market between 2012-2017.
- Forecasts and analysis for the global BSS market between 2012-2017.
- Forecasts and analysis for 4 regional OSS markets (American Continent, Europe, Asia-Pacific, and Middle East & North Africa).
- Forecasts and analysis for 3 noteworthy national OSS markets (US, India, and China).
- Forecasts and analysis for 2 OSS sub-markets (policy management and inventory applications).
- Analysis of the forces that influence and characterise the OSS market.
- Analysis of the overlapping areas of OSS and BSS, contextualised by their relationship to CRM, SDP, and the overarching global trend towards a multi play LTE + IMS environment.
- Analysis of 5 leading companies on the OSS market. The report studies their products, strategies, partnerships, and overall approach to a changing market.
Visiongain telecommunications reports are compiled using a broad and rich mixture of both primary and secondary information to produce an overall industry outlook. In order to provide our clients with the best product possible product, we do not rely on any one single source of information. Visiongain analysts not only interview market-leading vendors, carriers, service providers and industry experts but also review a wealth of financial data and product information from a vast range of sources.
Why you should buy Next-Generation OSS & BSS 2012-2017: A Consolidated and Holistic Future
- You will receive a comprehensive analysis of the OSS & BSS market from 2012-2017 with separate global forecasts for OSS & BSS.
- The analysis and forecasting has been informed by expert consultation with industry leaders. Within the report, you will be able to read transcripts of interviews from 2 leading companies involved within the OSS & BSS market.
- Hewlett-Packard
- Clarity
- You will find 82 tables, charts, figures, and graphs that quantify, analyse and forecast the OSS market from 2012-2017.
- You will receive forecasts and analysis of the OSS market in 4 regions from 2012-2017.
- The American Continent
- Europe
- Asia-Pacific
- Middle East & North Africa
- You will discover forecasts and analysis for 3 national OSS markets between 2012-2017
- The United States
- India
- China
- You will find forecasts and analysis of 2 OSS submarkets over the period 2012-2017
- Inventory applications
- Policy management
- You will receive a SWOT analysis that examines the OSS market from 2012-2017.
- You will gain profiles of 5 leading companies operating within the OSS market.
- Chapter 1 defines the OSS market and the role of support systems in next-generation telecommunications.
- Chapter 2 provides forecasts of the global OSS & BSS market for 2012-2017.
- Chapter 3 provides forecasts of regional and national OSS markets for 2012-2017.
- Chapter 4 details the evolution and transition of OSS from legacy to next-generation systems, denoting its scope and sub-functions and how they too will evolve.
- Chapter 5 provides information on leading vendors and strategies in the OSS markets.
- Chapter 6 speaks on the inevitability of convergence and the merging of OSS and BSS (which have previously been thought of as separate systems).
- Chapter 7 is a SWOT analysis of the OSS market.
- Chapter 8 provides expert opinion in the form of interviews. The first is with Richard Arthur, Solutions Marketing Director for HP Communications and Media Solutions (CMS) worldwide. The second is with Judi Gill, Marketing Directory for Clarity.
- Chapter 9 is the conclusions chapter, which summarises the findings of the report.
EXECUTIVE SUMMARY
E1. Striving for Competitive Advantage
E2. Moving Away from the Siloed Approach
E3. ROI Expectations
E4. Integration of OSS and BSS
E5. Other Changes in the OSS Ecosystem
E6. Key Findings of this Report
1. INTRODUCTION
1.1 What is OSS?
1.1.1 Service Assurance
1.1.2 Fulfillment Processes
1.2 To Whom is OSS Useful?
1.3 What is BSS?
1.4 Traditional OSS Losing its Appeal
1.4.1 Shift towards LTE and IMS
1.4.2 Shift towards Multi Play and Converged Services
1.4.2.1 Convergence Facilitated by IMS
1.5 Next-Generation OSS Gaining Popularity
1.5.1 The Bottom Line for Operators
1.6 How to Derive Functional Synergies by Combining Network and Business Processes
1.7 Key Reasons for OSS Evolution
1.7.1 Vendor Initiatives to Entice Operators into Renovating Their OSS
1.8 Aim of this Report
1.9 What is the OSS Market?
1.10 Questions Answered by this Report
1.11 Scope
1.12 Target Audience
1.13 Methodology
2. FORECASTS AND KEY @FIGURES: THE FUTURE OF THE OSS MARKET 2012-2017
2.1 The Expansion and Contraction of the Global Support Software Market
2.1.1 Conjoining of OSS and LTE Transformation
2.1.2 The Transformational vs. SaaS Cleavage
2.2 OSS/BSS Market Forecasts
2.3 Global OSS Market Forecasts
2.4 Global BSS Market Forecasts
3. REGIONAL OSS MARKETS 2012-2017
3.1 OSS Market Segmentation
3.1.1 The Transformative Effect of Competitive Markets
3.2 The American Continent OSS Market 2012-2017
3.2.1 The American Continent OSS Market Revenues 2012-2017
3.2.2 The US OSS Market
3.2.2.1 Drivers and Restraints in the US OSS Market
3.2.2.2 Revenues in the US OSS Market
3.3 European OSS Market
3.4 Asia-Pacific OSS
3.4.1 India's OSS Market
3.4.1.1 OSS Driven by Competitive Market
3.4.1.2 Growth in India's Telecoms
3.4.1.3 Projected Boom in Indian OSS Market
3.4.1.4 Drivers and Restraints in the Indian OSS Market
3.4.1.5 Indian OSS Market Structure
3.4.1.6 Indian OSS Market Forecasts
3.4.2 Chinese OSS Market
3.4.3 India and China to Dominate APAC OSS Market
3.5 The Middle Eastern and North African OSS Market
4. OSS: DEVISING NEW MARKET STRATEGIES SUPPORTING LTE
4.1 Legacy OSS and Evolution to Present Form
4.1.1 Problems with OSS/BSS Fragmentation
4.2 What Does the Transition Entail?
4.2.1 Elements of OSS
4.3 Differentiation in NG-OSS Solutions
4.3.1 Different Types of Solutions Defined
4.3.2 What Does a New Generation of OSS Hold in Store?
4.3.2.1 NG-OSS Architecture
4.3.2 Scope and Sub-Functions of OSS
4.3.3 Separating NG-OSS from Traditional Offerings
4.3.4 Vendor Innovation Drives Growing OSS Functionalities
4.3.4.1 Aito Technologies and CEA
4.3.4.2 Stressing the Importance of Service Delivery
4.3.4.3 BSS: From Compartmentalised to Homogenised
4.3.4.4 Advent of Standardised, End-to-End Architecture
4.3.4.5 IP Probing Systems
4.3.4.6 Deep Packet Inspection (DPI)
4.3.4.7 Versatility, Interoperability, and Uniformity
4.4 Benefits of Next-Generation OSS
4.5 Aims of Next-Generation OSS
4.6 Challenges with Integration of Next-Generation OSS
4.7 BSS: Driving Towards a Greater Synergy
4.7.1 Key Factors of BSS
5. VENDORS IN THE OSS/BSS MARKET: LEADERS, EMERGING PLAYERS, AND MOVEMENT TOWARDS CONVERGENCE
5.1 The OSS Value Chain
5.2 Strength of Global vs. Regional OSS Vendors
5.2.1 Acquisition of IT Service Companies Across Regional Markets
5.3 OSS Market Structure
5.3.1 Impending Changes in Market Structure
5.4 Key Vendors and Strategies
5.4.1 Amdocs
5.4.1.1 Amdocs Products
5.4.1.2 Amdocs Customer Base
5.4.1.3 Amdocs Acquisitions
5.4.2 Clarity
5.4.2.1 Clarity Products
5.4.2.2 Clarity Customer Base
5.4.3 Comarch
5.4.3.1 Comarch Products
5.4.3.2 Comarch Customer Base
5.4.4 Oracle
5.4.4.1 Oracle Products
5.4.4.2 Oracle Strategy
5.4.5 Hewlett-Packard
5.4.5.1 Focus on Customer Experience and LTE
5.4.5.2 Delivering Business Results
5.5 Notable Acquisitions, Mergers, and Partnerships
6. OSS/BSS FUSION: THE INEVITABILITY OF CONVERGENCE
6.1 Drivers for Unified Support Systems
6.1.1 Lifecycle Stage of NG-OSS
6.2 Other Elements Integrating with OSS/BSS
6.2.1 Service Delivery Platform
6.2.2 Mobile Device Management
6.2.3 Revenue Assurance
6.2.4 Consulting and Services
6.3 IMS, Convergence, and Their Impact on OSS
6.4 Primary Stakeholders in NG-OSS Migration
6.4.1 Vendors Dominating and Guiding the Market
6.4.2 Operators
6.4.2.1 Fixed-line Operators Broadening Their Horizons
6.4.2.2 Growing Market for Inventory Applications
6.4.3 Customers
6.4.3.1 Growing Market for Policy Management
7. SWOT ANALYSIS OF THE OSS MARKET
8. EXPERT OPINION
8.1 Hewlett-Packard; Richard Arthur, Solutions Marketing Director for HP Communications and Media Solutions (CMS) worldwide
8.1.1 OSS Market Drivers
8.1.1.1 New Strategies for a Changing Market
8.1.2 Defining Next-Generation OSS
8.1.3 Factors Prompting OSS Transformation
8.1.3.1 Financial Viability of Transformation
8.1.4 Futures for OSS in the Developing Markets
8.1.5 Ventures in Latin America
8.2 Clarity; Judi Gill, Marketing Director
8.2.1 Benefits of Consolidation
8.2.2 Boundaries and Demarcations in OSS
8.2.3 Future of Developing Markets
8.2.4 The Benefits of Converged Products in a Multi Play Ecosystem
8.2.5 Potential Hazards of Legacy OSS
9. CONCLUSIONS
9.1 Market Forecasts
9.1.1 The Global Market
9.1.1.1 Support Software
9.1.1.2 OSS/BSS
9.1.1.3 The Global OSS Market
9.1.1.4 The Global BSS Market
9.2.1 The Regional OSS Markets
9.2.1.1 The American Continent OSS Market
9.2.1.2 The European OSS Market
9.2.1.3 The Asia-Pacific OSS Market
9.2.1.4 MENA OSS Market
9.1.2 The Future of Vendors
Glossary
List of charts in this report
Chart 2.1: Global Support Software Market Forecast 2012-2017 ($ billion)
Chart 2.2: Global Support Software Market Forecast 2012-2017 (AGR %)
Chart 2.3: Global OSS and BSS Market Forecast 2012-2017 ($ billion)
Chart 2.4: Global OSS and BSS Market Forecast 2012-2017 (AGR %)
Chart 2.5: Global OSS Market Forecast 2012-2017 ($ billion)
Chart 2.6: Global OSS Market Forecast 2012-2017 (AGR %)
Chart 2.7: Global BSS Market Forecast 2012-2017 ($ billion)
Chart 2.8: Global BSS Market Forecast 2012-2017 (AGR %)
Chart 3.1: Regional OSS Market Forecast 2012-2017 ($ billion)
Chart 3.2: Regional OSS Market Forecast 2012-2017 (AGR %)
Chart 3.3: Regional OSS Market Share 2011 (%)
Chart 3.4: Regional OSS Market Share Forecast 2014 (%)
Chart 3.5: Regional OSS Market Share Forecast 2017 (%)
Chart 3.6: American Continent OSS Market Share by Country 2011 (%)
Chart 3.7: American Continent OSS Market Share by Country Forecast 2017 (%)
Chart 3.8: American Continent OSS Market Forecast 2012-2017 ($ billion)
Chart 3.9: American Continent OSS Market Forecast 2012-2017 (AGR %)
Chart 3.10: US OSS Market Forecast 2012-2017 ($ billion)
Chart 3.11: US OSS Market Forecast 2012-2017 (AGR %)
Chart 3.12: European OSS Market Forecast 2012-2017 ($ billion)
Chart 3.13: European OSS Market Forecast 2012-2017 (AGR %)
Chart 3.14: Asia-Pacific OSS Market Forecast 2012-2017 ($ billion)
Chart 3.15: Asia-Pacific OSS Market Forecast 2012-2017 (AGR %)
Chart 3.16: Indian OSS Market Structure 2011 (% market share)
Chart 3.17: Indian OSS Market Forecast 2012-2017 ($ billion)
Chart 3.18: Indian OSS Market Forecast 2012-2017 (AGR %)
Chart 3.19: Chinese OSS Market Forecast 2012-2017 ($ billion)
Chart 3.20: Chinese OSS Market Forecast 2012-2017 (AGR %)
Chart 3.21: Indian and Chinese Combined OSS Market Forecast 2012-2017 ($ billion; % market share)
Chart 3.22: MENA OSS Market Forecast 2012-2017 ($ billion)
Chart 3.23: MENA OSS Market Forecast 2012-2017 (AGR %)
Chart 5.1: Change in Number of OSS/BSS Vendors Forecast 2012-2017
Chart 5.2: Change in Number of OSS/BSS Vendors Forecast 2012-2017 (AGR %)
Chart 5.3: Regional Amdocs Revenue Share 2011 (%)
Chart 6.1: Global Operator Spending on IMS Equipment Forecast 2012-2017 ($ billion)
Chart 6.2: Global IMS Subscriber Forecast 2012-2017 (million users)
Chart 6.3: OSS Implementation by Fixed and Mobile Operators 2012 (%)
Chart 6.4: Global Inventory Applications Market Forecast 2012-2017 ($ billion)
Chart 6.5: Global Smartphone Shipment Forecast 2012-2017 (million units)
Chart 6.6: Global Web Traffic Forecast 2012-2017 (PB/month)
Chart 6.7: Global Policy Management Forecast 2012-2017 ($ billion)
List of figures in this report
Figure 1.1: Depiction of the OSS/BSS Structure of Responsibilities and Interaction
Figure 1.2: Basic Multi Play Structure
Figure 1.3: OSS Network and Application Enhancement
Figure 4.1: Leading Telemanagement Forum Member Companies
Figure 4.2: Key Benefits of Next-Generation OSS
Figure 5.1: The OSS Value Chain
List of tables in this report
Table 1.1: Core Considerations of Service Fulfillment Platforms
Table 1.2: Reasons for Migration to Next-generation OSS
Table 2.1: Global Support Software Market Forecast 2012-2017 ($ billion; AGR %)
Table 2.2: Global Support Software Market Forecast CAGR (%) 2011-2014; 2014-2017
Table 2.3: Global OSS and BSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 2.4: Global OSS and BSS Market Forecast CAGR (%) 2011-2014; 2014-2017
Table 2.5: Global OSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 2.6: Global OSS Market Forecast CAGR (%) 2011-2014; 2014-2017
Table 2.7: Global BSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 2.8: Global BSS Market Forecast CAGR (%) 2011-2014; 2014-2017
Table 3.1: Regional OSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 3.2 American Continent OSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 3.3: US OSS Market Drivers and Restraints 2012-2017
Table 3.4: US OSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 3.5: European OSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 3.6: Asia-Pacific OSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 3.7: Indian OSS Market Drivers and Restraints 2012-2017
Table 3.8: Indian OSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 3.9 Chinese OSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 3.10: MENA OSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 4.1: Example of Early OSS Processes
Table 4.2: OSS Definitions, Uses, and Linkages
Table 4.3: Elements of OSS
Table 4.4: Categories of OSS Solutions
Table 4.5: OSS - Breakdown of Functions and Sub-Functions
Table 4.6: Goals of Next-Generation OSS
Table 4.7: Fundamentals of the BSS Layer
Table 5.1: Categorical Separation and Description of OSS (Vendor Type, Description, Example Companies)
Table 5.2: Key OSS Vendor Acquisitions, Mergers, and Partnerships
Table 6.1: Services Provided by OSS Vendors
Table 6.2: NG-OSS Stakeholders
Table 6.3: Scale of Vendors in the OSS Market (Size, Description, Examples, Typical Revenues)
Table 8.1: SWOT Analysis of the OSS Market 2012-2017
COMPANIES LISTED
6GMOBILE Netherlands
Accenture
Aito Technologies
Alcatel-Lucent
Amdocs
America Movil
AsiaInfo
Astellia
AT&T
Auchan
Bakrie Telecom
Bell Canada
Bharat Sanchar Nigam Ltd (BSNL) India
Bharti Airtel
Bharti Zain
Bouygues Telecom
Bridgewater Systems
BT
Cisco Systems
Clarity
Cognizant
Comarch
Comptel
Comverse
Convergys
Deutsche Telekom
DTAC Thailand
DTMS
Ericsson
Etisalat
Facebook
Fujitsu
Globe Telecom
Google
Hewlett-Packard
Huawei
Hutchison Telecom
IBM
IDC
Infosys Technologies
InnoPath
JacobsRimell
jNetX
KPN
MDS
Microsoft
Monolith Software
MTM
NEC
NetCracker (NEC)
Nokia Siemens Networks (NSN)
O2
OHG
Oracle Corporation
Redbend
Reliance Communications
Rogers
SAP AG
Satyam
SEB Consulting Ltd
SevOne
Sidonis
Sigma Systems
Sprint Nextel
Sri Lanka Telecom
TCS
Telcordia
Telefónica
Telekom Indonesia
Telekom Malaysia
Telstra
TelstraClear New Zealand
The Philippine Long Distance Telephone Co. (PLDT),
T-Mobile
Tribold
Twitter
UNE
Vistream Germany
VIVACOM
Vodafone
Vodafone Germany
Wipro
Xtract
ZTE
ORGANISATIONS MENTIONED IN THIS REPORT
Indian Supreme Court
Telemanagement Forum
E1. Striving for Competitive Advantage
E2. Moving Away from the Siloed Approach
E3. ROI Expectations
E4. Integration of OSS and BSS
E5. Other Changes in the OSS Ecosystem
E6. Key Findings of this Report
1. INTRODUCTION
1.1 What is OSS?
1.1.1 Service Assurance
1.1.2 Fulfillment Processes
1.2 To Whom is OSS Useful?
1.3 What is BSS?
1.4 Traditional OSS Losing its Appeal
1.4.1 Shift towards LTE and IMS
1.4.2 Shift towards Multi Play and Converged Services
1.4.2.1 Convergence Facilitated by IMS
1.5 Next-Generation OSS Gaining Popularity
1.5.1 The Bottom Line for Operators
1.6 How to Derive Functional Synergies by Combining Network and Business Processes
1.7 Key Reasons for OSS Evolution
1.7.1 Vendor Initiatives to Entice Operators into Renovating Their OSS
1.8 Aim of this Report
1.9 What is the OSS Market?
1.10 Questions Answered by this Report
1.11 Scope
1.12 Target Audience
1.13 Methodology
2. FORECASTS AND KEY @FIGURES: THE FUTURE OF THE OSS MARKET 2012-2017
2.1 The Expansion and Contraction of the Global Support Software Market
2.1.1 Conjoining of OSS and LTE Transformation
2.1.2 The Transformational vs. SaaS Cleavage
2.2 OSS/BSS Market Forecasts
2.3 Global OSS Market Forecasts
2.4 Global BSS Market Forecasts
3. REGIONAL OSS MARKETS 2012-2017
3.1 OSS Market Segmentation
3.1.1 The Transformative Effect of Competitive Markets
3.2 The American Continent OSS Market 2012-2017
3.2.1 The American Continent OSS Market Revenues 2012-2017
3.2.2 The US OSS Market
3.2.2.1 Drivers and Restraints in the US OSS Market
3.2.2.2 Revenues in the US OSS Market
3.3 European OSS Market
3.4 Asia-Pacific OSS
3.4.1 India's OSS Market
3.4.1.1 OSS Driven by Competitive Market
3.4.1.2 Growth in India's Telecoms
3.4.1.3 Projected Boom in Indian OSS Market
3.4.1.4 Drivers and Restraints in the Indian OSS Market
3.4.1.5 Indian OSS Market Structure
3.4.1.6 Indian OSS Market Forecasts
3.4.2 Chinese OSS Market
3.4.3 India and China to Dominate APAC OSS Market
3.5 The Middle Eastern and North African OSS Market
4. OSS: DEVISING NEW MARKET STRATEGIES SUPPORTING LTE
4.1 Legacy OSS and Evolution to Present Form
4.1.1 Problems with OSS/BSS Fragmentation
4.2 What Does the Transition Entail?
4.2.1 Elements of OSS
4.3 Differentiation in NG-OSS Solutions
4.3.1 Different Types of Solutions Defined
4.3.2 What Does a New Generation of OSS Hold in Store?
4.3.2.1 NG-OSS Architecture
4.3.2 Scope and Sub-Functions of OSS
4.3.3 Separating NG-OSS from Traditional Offerings
4.3.4 Vendor Innovation Drives Growing OSS Functionalities
4.3.4.1 Aito Technologies and CEA
4.3.4.2 Stressing the Importance of Service Delivery
4.3.4.3 BSS: From Compartmentalised to Homogenised
4.3.4.4 Advent of Standardised, End-to-End Architecture
4.3.4.5 IP Probing Systems
4.3.4.6 Deep Packet Inspection (DPI)
4.3.4.7 Versatility, Interoperability, and Uniformity
4.4 Benefits of Next-Generation OSS
4.5 Aims of Next-Generation OSS
4.6 Challenges with Integration of Next-Generation OSS
4.7 BSS: Driving Towards a Greater Synergy
4.7.1 Key Factors of BSS
5. VENDORS IN THE OSS/BSS MARKET: LEADERS, EMERGING PLAYERS, AND MOVEMENT TOWARDS CONVERGENCE
5.1 The OSS Value Chain
5.2 Strength of Global vs. Regional OSS Vendors
5.2.1 Acquisition of IT Service Companies Across Regional Markets
5.3 OSS Market Structure
5.3.1 Impending Changes in Market Structure
5.4 Key Vendors and Strategies
5.4.1 Amdocs
5.4.1.1 Amdocs Products
5.4.1.2 Amdocs Customer Base
5.4.1.3 Amdocs Acquisitions
5.4.2 Clarity
5.4.2.1 Clarity Products
5.4.2.2 Clarity Customer Base
5.4.3 Comarch
5.4.3.1 Comarch Products
5.4.3.2 Comarch Customer Base
5.4.4 Oracle
5.4.4.1 Oracle Products
5.4.4.2 Oracle Strategy
5.4.5 Hewlett-Packard
5.4.5.1 Focus on Customer Experience and LTE
5.4.5.2 Delivering Business Results
5.5 Notable Acquisitions, Mergers, and Partnerships
6. OSS/BSS FUSION: THE INEVITABILITY OF CONVERGENCE
6.1 Drivers for Unified Support Systems
6.1.1 Lifecycle Stage of NG-OSS
6.2 Other Elements Integrating with OSS/BSS
6.2.1 Service Delivery Platform
6.2.2 Mobile Device Management
6.2.3 Revenue Assurance
6.2.4 Consulting and Services
6.3 IMS, Convergence, and Their Impact on OSS
6.4 Primary Stakeholders in NG-OSS Migration
6.4.1 Vendors Dominating and Guiding the Market
6.4.2 Operators
6.4.2.1 Fixed-line Operators Broadening Their Horizons
6.4.2.2 Growing Market for Inventory Applications
6.4.3 Customers
6.4.3.1 Growing Market for Policy Management
7. SWOT ANALYSIS OF THE OSS MARKET
8. EXPERT OPINION
8.1 Hewlett-Packard; Richard Arthur, Solutions Marketing Director for HP Communications and Media Solutions (CMS) worldwide
8.1.1 OSS Market Drivers
8.1.1.1 New Strategies for a Changing Market
8.1.2 Defining Next-Generation OSS
8.1.3 Factors Prompting OSS Transformation
8.1.3.1 Financial Viability of Transformation
8.1.4 Futures for OSS in the Developing Markets
8.1.5 Ventures in Latin America
8.2 Clarity; Judi Gill, Marketing Director
8.2.1 Benefits of Consolidation
8.2.2 Boundaries and Demarcations in OSS
8.2.3 Future of Developing Markets
8.2.4 The Benefits of Converged Products in a Multi Play Ecosystem
8.2.5 Potential Hazards of Legacy OSS
9. CONCLUSIONS
9.1 Market Forecasts
9.1.1 The Global Market
9.1.1.1 Support Software
9.1.1.2 OSS/BSS
9.1.1.3 The Global OSS Market
9.1.1.4 The Global BSS Market
9.2.1 The Regional OSS Markets
9.2.1.1 The American Continent OSS Market
9.2.1.2 The European OSS Market
9.2.1.3 The Asia-Pacific OSS Market
9.2.1.4 MENA OSS Market
9.1.2 The Future of Vendors
Glossary
List of charts in this report
Chart 2.1: Global Support Software Market Forecast 2012-2017 ($ billion)
Chart 2.2: Global Support Software Market Forecast 2012-2017 (AGR %)
Chart 2.3: Global OSS and BSS Market Forecast 2012-2017 ($ billion)
Chart 2.4: Global OSS and BSS Market Forecast 2012-2017 (AGR %)
Chart 2.5: Global OSS Market Forecast 2012-2017 ($ billion)
Chart 2.6: Global OSS Market Forecast 2012-2017 (AGR %)
Chart 2.7: Global BSS Market Forecast 2012-2017 ($ billion)
Chart 2.8: Global BSS Market Forecast 2012-2017 (AGR %)
Chart 3.1: Regional OSS Market Forecast 2012-2017 ($ billion)
Chart 3.2: Regional OSS Market Forecast 2012-2017 (AGR %)
Chart 3.3: Regional OSS Market Share 2011 (%)
Chart 3.4: Regional OSS Market Share Forecast 2014 (%)
Chart 3.5: Regional OSS Market Share Forecast 2017 (%)
Chart 3.6: American Continent OSS Market Share by Country 2011 (%)
Chart 3.7: American Continent OSS Market Share by Country Forecast 2017 (%)
Chart 3.8: American Continent OSS Market Forecast 2012-2017 ($ billion)
Chart 3.9: American Continent OSS Market Forecast 2012-2017 (AGR %)
Chart 3.10: US OSS Market Forecast 2012-2017 ($ billion)
Chart 3.11: US OSS Market Forecast 2012-2017 (AGR %)
Chart 3.12: European OSS Market Forecast 2012-2017 ($ billion)
Chart 3.13: European OSS Market Forecast 2012-2017 (AGR %)
Chart 3.14: Asia-Pacific OSS Market Forecast 2012-2017 ($ billion)
Chart 3.15: Asia-Pacific OSS Market Forecast 2012-2017 (AGR %)
Chart 3.16: Indian OSS Market Structure 2011 (% market share)
Chart 3.17: Indian OSS Market Forecast 2012-2017 ($ billion)
Chart 3.18: Indian OSS Market Forecast 2012-2017 (AGR %)
Chart 3.19: Chinese OSS Market Forecast 2012-2017 ($ billion)
Chart 3.20: Chinese OSS Market Forecast 2012-2017 (AGR %)
Chart 3.21: Indian and Chinese Combined OSS Market Forecast 2012-2017 ($ billion; % market share)
Chart 3.22: MENA OSS Market Forecast 2012-2017 ($ billion)
Chart 3.23: MENA OSS Market Forecast 2012-2017 (AGR %)
Chart 5.1: Change in Number of OSS/BSS Vendors Forecast 2012-2017
Chart 5.2: Change in Number of OSS/BSS Vendors Forecast 2012-2017 (AGR %)
Chart 5.3: Regional Amdocs Revenue Share 2011 (%)
Chart 6.1: Global Operator Spending on IMS Equipment Forecast 2012-2017 ($ billion)
Chart 6.2: Global IMS Subscriber Forecast 2012-2017 (million users)
Chart 6.3: OSS Implementation by Fixed and Mobile Operators 2012 (%)
Chart 6.4: Global Inventory Applications Market Forecast 2012-2017 ($ billion)
Chart 6.5: Global Smartphone Shipment Forecast 2012-2017 (million units)
Chart 6.6: Global Web Traffic Forecast 2012-2017 (PB/month)
Chart 6.7: Global Policy Management Forecast 2012-2017 ($ billion)
List of figures in this report
Figure 1.1: Depiction of the OSS/BSS Structure of Responsibilities and Interaction
Figure 1.2: Basic Multi Play Structure
Figure 1.3: OSS Network and Application Enhancement
Figure 4.1: Leading Telemanagement Forum Member Companies
Figure 4.2: Key Benefits of Next-Generation OSS
Figure 5.1: The OSS Value Chain
List of tables in this report
Table 1.1: Core Considerations of Service Fulfillment Platforms
Table 1.2: Reasons for Migration to Next-generation OSS
Table 2.1: Global Support Software Market Forecast 2012-2017 ($ billion; AGR %)
Table 2.2: Global Support Software Market Forecast CAGR (%) 2011-2014; 2014-2017
Table 2.3: Global OSS and BSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 2.4: Global OSS and BSS Market Forecast CAGR (%) 2011-2014; 2014-2017
Table 2.5: Global OSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 2.6: Global OSS Market Forecast CAGR (%) 2011-2014; 2014-2017
Table 2.7: Global BSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 2.8: Global BSS Market Forecast CAGR (%) 2011-2014; 2014-2017
Table 3.1: Regional OSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 3.2 American Continent OSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 3.3: US OSS Market Drivers and Restraints 2012-2017
Table 3.4: US OSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 3.5: European OSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 3.6: Asia-Pacific OSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 3.7: Indian OSS Market Drivers and Restraints 2012-2017
Table 3.8: Indian OSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 3.9 Chinese OSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 3.10: MENA OSS Market Forecast 2012-2017 ($ billion; AGR %)
Table 4.1: Example of Early OSS Processes
Table 4.2: OSS Definitions, Uses, and Linkages
Table 4.3: Elements of OSS
Table 4.4: Categories of OSS Solutions
Table 4.5: OSS - Breakdown of Functions and Sub-Functions
Table 4.6: Goals of Next-Generation OSS
Table 4.7: Fundamentals of the BSS Layer
Table 5.1: Categorical Separation and Description of OSS (Vendor Type, Description, Example Companies)
Table 5.2: Key OSS Vendor Acquisitions, Mergers, and Partnerships
Table 6.1: Services Provided by OSS Vendors
Table 6.2: NG-OSS Stakeholders
Table 6.3: Scale of Vendors in the OSS Market (Size, Description, Examples, Typical Revenues)
Table 8.1: SWOT Analysis of the OSS Market 2012-2017
COMPANIES LISTED
6GMOBILE Netherlands
Accenture
Aito Technologies
Alcatel-Lucent
Amdocs
America Movil
AsiaInfo
Astellia
AT&T
Auchan
Bakrie Telecom
Bell Canada
Bharat Sanchar Nigam Ltd (BSNL) India
Bharti Airtel
Bharti Zain
Bouygues Telecom
Bridgewater Systems
BT
Cisco Systems
Clarity
Cognizant
Comarch
Comptel
Comverse
Convergys
Deutsche Telekom
DTAC Thailand
DTMS
Ericsson
Etisalat
Fujitsu
Globe Telecom
Hewlett-Packard
Huawei
Hutchison Telecom
IBM
IDC
Infosys Technologies
InnoPath
JacobsRimell
jNetX
KPN
MDS
Microsoft
Monolith Software
MTM
NEC
NetCracker (NEC)
Nokia Siemens Networks (NSN)
O2
OHG
Oracle Corporation
Redbend
Reliance Communications
Rogers
SAP AG
Satyam
SEB Consulting Ltd
SevOne
Sidonis
Sigma Systems
Sprint Nextel
Sri Lanka Telecom
TCS
Telcordia
Telefónica
Telekom Indonesia
Telekom Malaysia
Telstra
TelstraClear New Zealand
The Philippine Long Distance Telephone Co. (PLDT),
T-Mobile
Tribold
UNE
Vistream Germany
VIVACOM
Vodafone
Vodafone Germany
Wipro
Xtract
ZTE
ORGANISATIONS MENTIONED IN THIS REPORT
Indian Supreme Court
Telemanagement Forum
