LAMEA Contact Center Intelligence Market By Component (Solution and Services), By Technology (Computer Vision, Automatic Speech Recognition, Machine Learning, Natural Language Processing and Others), By Deployment Type (On-premise and Hosted), By End User (Telecom & IT, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, BFSI and Others), By Country, Industry Analysis and Forecast, 2020 - 2026
The Latin America, Middle East and Africa Contact Center Intelligence Market would witness market growth of 27.3% CAGR during the forecast period (2020-2026).
The rising volumes of information being created by organizations and the increasing adoption of AI-fueled chatbots to oversee work activities productively and viably are a portion of the main factors that look good for the development of the market. Conversational AI is broadly adopted by organizations to improve client experience while lessening the operational expenses of contact centers. AI-enabled chatbots are especially helping agents with pertinent information to change customer calls into smart decision-driven activities. The ensuing improvement in self-service and agent utilization is further diminishing contact center costs.
Activities pointed toward enhancing contact center AI assistance through the integration of gesture acknowledgment abilities are foreseen to make development possibilities for the market over the forecast period. Voice AI agents and chatbots can catch the data from the interaction of the customer and feed it into analysis programming. This information can be additionally analyzed by utilizing AI innovation to get knowledge about the behavior patterns of clients. These patterns can assume a pivotal function in drafting business policies and solving issues of the customers.
Managed services for AI-based contact centers assist organizations in overseeing complex multi-vendor framework so that in-house agents can focus on income-producing projects, for example, customer services. These services assist businesses in delivering persistent operational improvement by supporting, monitoring, and advancing contact center arrangements. Various organizations are embracing managed services to remain associated with customers and drive profitability while decreasing operational expenses.
Based on Component, the market is segmented into Solution and Services. Solutions segment is further bifurcated across Intelligent Interactive Voice Response (IVR) System, Chatbot and Intelligent Virtual Assistant (IVA). Based on Technology, the market is segmented into Computer Vision, Automatic Speech Recognition, Machine Learning, Natural Language Processing and Others. Based on Deployment Type, the market is segmented into On-premise and Hosted. Based on End User, the market is segmented into Telecom & IT, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, BFSI and Others. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Cisco Systems, Inc., Oracle Corporation, Google, Inc., SAP SE, Microsoft Corporation, IBM Corporation, NICE Ltd., Five9, Inc., Zendesk, Inc., and 3CLogic Software, Inc.
Scope of the Study
Market Segmentation:
By Component
The rising volumes of information being created by organizations and the increasing adoption of AI-fueled chatbots to oversee work activities productively and viably are a portion of the main factors that look good for the development of the market. Conversational AI is broadly adopted by organizations to improve client experience while lessening the operational expenses of contact centers. AI-enabled chatbots are especially helping agents with pertinent information to change customer calls into smart decision-driven activities. The ensuing improvement in self-service and agent utilization is further diminishing contact center costs.
Activities pointed toward enhancing contact center AI assistance through the integration of gesture acknowledgment abilities are foreseen to make development possibilities for the market over the forecast period. Voice AI agents and chatbots can catch the data from the interaction of the customer and feed it into analysis programming. This information can be additionally analyzed by utilizing AI innovation to get knowledge about the behavior patterns of clients. These patterns can assume a pivotal function in drafting business policies and solving issues of the customers.
Managed services for AI-based contact centers assist organizations in overseeing complex multi-vendor framework so that in-house agents can focus on income-producing projects, for example, customer services. These services assist businesses in delivering persistent operational improvement by supporting, monitoring, and advancing contact center arrangements. Various organizations are embracing managed services to remain associated with customers and drive profitability while decreasing operational expenses.
Based on Component, the market is segmented into Solution and Services. Solutions segment is further bifurcated across Intelligent Interactive Voice Response (IVR) System, Chatbot and Intelligent Virtual Assistant (IVA). Based on Technology, the market is segmented into Computer Vision, Automatic Speech Recognition, Machine Learning, Natural Language Processing and Others. Based on Deployment Type, the market is segmented into On-premise and Hosted. Based on End User, the market is segmented into Telecom & IT, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, BFSI and Others. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Cisco Systems, Inc., Oracle Corporation, Google, Inc., SAP SE, Microsoft Corporation, IBM Corporation, NICE Ltd., Five9, Inc., Zendesk, Inc., and 3CLogic Software, Inc.
Scope of the Study
Market Segmentation:
By Component
- Solution
- Intelligent Interactive Voice Response (IVR) System
- Chatbot
- Intelligent Virtual Assistant (IVA)
- Services
- Computer Vision
- Automatic Speech Recognition
- Machine Learning
- Natural Language Processing
- Others
- On-premise
- Hosted
- Telecom & IT
- Government
- Healthcare
- Consumer Goods & Retail
- Travel & Hospitality
- BFSI
- Others
- Brazil
- Argentina
- UAE
- Saudi Arabia
- South Africa
- Nigeria
- Rest of LAMEA
- Cisco Systems, Inc.
- Oracle Corporation
- Google, Inc.
- SAP SE
- Microsoft Corporation
- IBM Corporation
- NICE Ltd.
- Five9, Inc.
- Zendesk, Inc.
- 3CLogic Software, Inc.
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CHAPTER 1. MARKET SCOPE & METHODOLOGY
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Latin America, Middle East and Africa (LAMEA) Contact Center Intelligence Market, by Component
1.4.2 Latin America, Middle East and Africa (LAMEA) Contact Center Intelligence Market, by Technology
1.4.3 Latin America, Middle East and Africa (LAMEA) Contact Center Intelligence Market, by Deployment Type
1.4.4 Latin America, Middle East and Africa (LAMEA) Contact Center Intelligence Market, by End User
1.4.5 Latin America, Middle East and Africa (LAMEA) Contact Center Intelligence Market, by Country
1.5 Methodology for the research
CHAPTER 2. MARKET OVERVIEW
2.1 Introduction
2.1.1 Overview
2.1.1 Executive Summary
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
CHAPTER 3. COMPETITION ANALYSIS - GLOBAL
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements: 2016, Sep – 2020, Aug) Leading Players
CHAPTER 4. LAMEA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT
4.1 LAMEA Contact Center Intelligence Solution Market by Country
4.2 LAMEA Contact Center Intelligence Market by Solution Type
4.2.1 LAMEA Contact Center Intelligence Intelligent Interactive Voice Response (IVR) System Market by Country
4.2.2 LAMEA Contact Center Intelligence Chatbot Market by Country
4.2.3 LAMEA Contact Center Intelligence Intelligent Virtual Assistant (IVA) Market by Country
4.3 LAMEA Contact Center Intelligence Services Market by Country
CHAPTER 5. LAMEA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY
5.1 LAMEA Computer Vision Contact Center Intelligence Market by Country
5.2 LAMEA Automatic Speech Recognition Contact Center Intelligence Market by Country
5.3 LAMEA Machine Learning Contact Center Intelligence Market by Country
5.4 LAMEA Natural Language Processing Contact Center Intelligence Market by Country
5.5 LAMEA Other Technology Contact Center Intelligence Market by Country
CHAPTER 6. LAMEA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE
6.1 LAMEA On-premise Contact Center Intelligence Market by Country
6.2 LAMEA Hosted Contact Center Intelligence Market by Country
CHAPTER 7. LAMEA CONTACT CENTER INTELLIGENCE MARKET BY END USE
7.1 LAMEA Telecom & IT Contact Center Intelligence Market by Country
7.2 LAMEA Government Contact Center Intelligence Market by Country
7.3 LAMEA Healthcare Contact Center Intelligence Market by Country
7.4 LAMEA Consumer Goods & Retail Contact Center Intelligence Market by Country
7.5 LAMEA Travel & Hospitality Contact Center Intelligence Market by Country
7.6 LAMEA BFSI Contact Center Intelligence Market by Country
7.7 LAMEA Others Contact Center Intelligence Market by Country
CHAPTER 8. LAMEA CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY
8.1 Brazil Contact Center Intelligence Market
8.1.1 Brazil Contact Center Intelligence Market by Component
8.1.1.1 Brazil Contact Center Intelligence Market by Solution Type
8.1.2 Brazil Contact Center Intelligence Market by Technology
8.1.3 Brazil Contact Center Intelligence Market by Deployment Type
8.1.4 Brazil Contact Center Intelligence Market by End Use
8.2 Argentina Contact Center Intelligence Market
8.2.1 Argentina Contact Center Intelligence Market by Component
8.2.1.1 Argentina Contact Center Intelligence Market by Solution Type
8.2.2 Argentina Contact Center Intelligence Market by Technology
8.2.3 Argentina Contact Center Intelligence Market by Deployment Type
8.2.4 Argentina Contact Center Intelligence Market by End Use
8.3 UAE Contact Center Intelligence Market
8.3.1 UAE Contact Center Intelligence Market by Component
8.3.1.1 UAE Contact Center Intelligence Market by Solution Type
8.3.2 UAE Contact Center Intelligence Market by Technology
8.3.3 UAE Contact Center Intelligence Market by Deployment Type
8.3.4 UAE Contact Center Intelligence Market by End Use
8.4 Saudi Arabia Contact Center Intelligence Market
8.4.1 Saudi Arabia Contact Center Intelligence Market by Component
8.4.1.1 Saudi Arabia Contact Center Intelligence Market by Solution Type
8.4.2 Saudi Arabia Contact Center Intelligence Market by Technology
8.4.3 Saudi Arabia Contact Center Intelligence Market by Deployment Type
8.4.4 Saudi Arabia Contact Center Intelligence Market by End Use
8.5 South Africa Contact Center Intelligence Market
8.5.1 South Africa Contact Center Intelligence Market by Component
8.5.1.1 South Africa Contact Center Intelligence Market by Solution Type
8.5.2 South Africa Contact Center Intelligence Market by Technology
8.5.3 South Africa Contact Center Intelligence Market by Deployment Type
8.5.4 South Africa Contact Center Intelligence Market by End Use
8.6 Nigeria Contact Center Intelligence Market
8.6.1 Nigeria Contact Center Intelligence Market by Component
8.6.1.1 Nigeria Contact Center Intelligence Market by Solution Type
8.6.2 Nigeria Contact Center Intelligence Market by Technology
8.6.3 Nigeria Contact Center Intelligence Market by Deployment Type
8.6.4 Nigeria Contact Center Intelligence Market by End Use
8.7 Rest of LAMEA Contact Center Intelligence Market
8.7.1 Rest of LAMEA Contact Center Intelligence Market by Component
8.7.1.1 Rest of LAMEA Contact Center Intelligence Market by Solution Type
8.7.2 Rest of LAMEA Contact Center Intelligence Market by Technology
8.7.3 Rest of LAMEA Contact Center Intelligence Market by Deployment Type
8.7.4 Rest of LAMEA Contact Center Intelligence Market by End Use
CHAPTER 9. COMPANY PROFILES
9.1 Cisco Systems, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.4 Research & Development Expense
9.1.5 Recent strategies and developments:
9.1.5.1 Partnerships, Collaborations, and Agreements:
9.1.5.2 Acquisition and Mergers:
9.1.5.3 Product Launches and Product Expansions:
9.1.6 SWOT Analysis
9.2 Oracle Corporation
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.2.5 Recent strategies and developments:
9.2.5.1 Product Launches and Product Expansions:
9.2.6 SWOT Analysis
9.3 Google, Inc.
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Research & Development Expense
9.3.5 Recent strategies and developments:
9.3.5.1 Partnerships, Collaborations, and Agreements:
9.3.5.2 Product Launches and Product Expansions:
9.3.6 SWOT Analysis
9.4 SAP SE
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Recent strategies and developments:
9.4.5.1 Product Launches and Product Expansions:
9.4.6 SWOT Analysis
9.5 Microsoft Corporation
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Segmental and Regional Analysis
9.5.4 Research & Development Expenses
9.5.5 Recent strategies and developments:
9.5.5.1 Partnerships, Collaborations, and Agreements:
9.5.5.2 Acquisition and Mergers:
9.5.6 SWOT Analysis
9.6 IBM Corporation
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional & Segmental Analysis
9.6.4 Research & Development Expenses
9.6.5 Recent strategies and developments:
9.6.5.1 Partnerships, Collaborations, and Agreements:
9.6.5.2 Product Launches and Product Expansions:
9.6.6 SWOT Analysis
9.7 NICE Ltd.
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental and Regional Analysis
9.7.4 Research & Development Expenses
9.7.5 Recent strategies and developments:
9.7.5.1 Acquisition and Mergers:
9.7.5.2 Product Launches and Product Expansions:
9.7.6 SWOT Analysis
9.8 Five9, Inc.
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Regional Analysis
9.8.4 Research & Development Expense
9.8.5 Recent strategies and developments:
9.8.5.1 Partnerships, Collaborations, and Agreements:
9.8.5.2 Product Launches and Product Expansions:
9.8.5.3 Acquisition and Mergers:
9.9 Zendesk, Inc.
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Regional Analysis
9.9.4 Research & Development Expense
9.9.5 Recent strategies and developments:
9.9.5.1 Partnerships, Collaborations, and Agreements:
9.9.5.2 Product Launches and Product Expansions:
9.10. 3CLogic Software, Inc.
9.10.1 Company Overview
9.10.2 Recent strategies and developments:
9.10.2.1 Partnerships, Collaborations, and Agreements:
9.10.2.2 Product Launches and Product Expansions:
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Latin America, Middle East and Africa (LAMEA) Contact Center Intelligence Market, by Component
1.4.2 Latin America, Middle East and Africa (LAMEA) Contact Center Intelligence Market, by Technology
1.4.3 Latin America, Middle East and Africa (LAMEA) Contact Center Intelligence Market, by Deployment Type
1.4.4 Latin America, Middle East and Africa (LAMEA) Contact Center Intelligence Market, by End User
1.4.5 Latin America, Middle East and Africa (LAMEA) Contact Center Intelligence Market, by Country
1.5 Methodology for the research
CHAPTER 2. MARKET OVERVIEW
2.1 Introduction
2.1.1 Overview
2.1.1 Executive Summary
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
CHAPTER 3. COMPETITION ANALYSIS - GLOBAL
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements: 2016, Sep – 2020, Aug) Leading Players
CHAPTER 4. LAMEA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT
4.1 LAMEA Contact Center Intelligence Solution Market by Country
4.2 LAMEA Contact Center Intelligence Market by Solution Type
4.2.1 LAMEA Contact Center Intelligence Intelligent Interactive Voice Response (IVR) System Market by Country
4.2.2 LAMEA Contact Center Intelligence Chatbot Market by Country
4.2.3 LAMEA Contact Center Intelligence Intelligent Virtual Assistant (IVA) Market by Country
4.3 LAMEA Contact Center Intelligence Services Market by Country
CHAPTER 5. LAMEA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY
5.1 LAMEA Computer Vision Contact Center Intelligence Market by Country
5.2 LAMEA Automatic Speech Recognition Contact Center Intelligence Market by Country
5.3 LAMEA Machine Learning Contact Center Intelligence Market by Country
5.4 LAMEA Natural Language Processing Contact Center Intelligence Market by Country
5.5 LAMEA Other Technology Contact Center Intelligence Market by Country
CHAPTER 6. LAMEA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE
6.1 LAMEA On-premise Contact Center Intelligence Market by Country
6.2 LAMEA Hosted Contact Center Intelligence Market by Country
CHAPTER 7. LAMEA CONTACT CENTER INTELLIGENCE MARKET BY END USE
7.1 LAMEA Telecom & IT Contact Center Intelligence Market by Country
7.2 LAMEA Government Contact Center Intelligence Market by Country
7.3 LAMEA Healthcare Contact Center Intelligence Market by Country
7.4 LAMEA Consumer Goods & Retail Contact Center Intelligence Market by Country
7.5 LAMEA Travel & Hospitality Contact Center Intelligence Market by Country
7.6 LAMEA BFSI Contact Center Intelligence Market by Country
7.7 LAMEA Others Contact Center Intelligence Market by Country
CHAPTER 8. LAMEA CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY
8.1 Brazil Contact Center Intelligence Market
8.1.1 Brazil Contact Center Intelligence Market by Component
8.1.1.1 Brazil Contact Center Intelligence Market by Solution Type
8.1.2 Brazil Contact Center Intelligence Market by Technology
8.1.3 Brazil Contact Center Intelligence Market by Deployment Type
8.1.4 Brazil Contact Center Intelligence Market by End Use
8.2 Argentina Contact Center Intelligence Market
8.2.1 Argentina Contact Center Intelligence Market by Component
8.2.1.1 Argentina Contact Center Intelligence Market by Solution Type
8.2.2 Argentina Contact Center Intelligence Market by Technology
8.2.3 Argentina Contact Center Intelligence Market by Deployment Type
8.2.4 Argentina Contact Center Intelligence Market by End Use
8.3 UAE Contact Center Intelligence Market
8.3.1 UAE Contact Center Intelligence Market by Component
8.3.1.1 UAE Contact Center Intelligence Market by Solution Type
8.3.2 UAE Contact Center Intelligence Market by Technology
8.3.3 UAE Contact Center Intelligence Market by Deployment Type
8.3.4 UAE Contact Center Intelligence Market by End Use
8.4 Saudi Arabia Contact Center Intelligence Market
8.4.1 Saudi Arabia Contact Center Intelligence Market by Component
8.4.1.1 Saudi Arabia Contact Center Intelligence Market by Solution Type
8.4.2 Saudi Arabia Contact Center Intelligence Market by Technology
8.4.3 Saudi Arabia Contact Center Intelligence Market by Deployment Type
8.4.4 Saudi Arabia Contact Center Intelligence Market by End Use
8.5 South Africa Contact Center Intelligence Market
8.5.1 South Africa Contact Center Intelligence Market by Component
8.5.1.1 South Africa Contact Center Intelligence Market by Solution Type
8.5.2 South Africa Contact Center Intelligence Market by Technology
8.5.3 South Africa Contact Center Intelligence Market by Deployment Type
8.5.4 South Africa Contact Center Intelligence Market by End Use
8.6 Nigeria Contact Center Intelligence Market
8.6.1 Nigeria Contact Center Intelligence Market by Component
8.6.1.1 Nigeria Contact Center Intelligence Market by Solution Type
8.6.2 Nigeria Contact Center Intelligence Market by Technology
8.6.3 Nigeria Contact Center Intelligence Market by Deployment Type
8.6.4 Nigeria Contact Center Intelligence Market by End Use
8.7 Rest of LAMEA Contact Center Intelligence Market
8.7.1 Rest of LAMEA Contact Center Intelligence Market by Component
8.7.1.1 Rest of LAMEA Contact Center Intelligence Market by Solution Type
8.7.2 Rest of LAMEA Contact Center Intelligence Market by Technology
8.7.3 Rest of LAMEA Contact Center Intelligence Market by Deployment Type
8.7.4 Rest of LAMEA Contact Center Intelligence Market by End Use
CHAPTER 9. COMPANY PROFILES
9.1 Cisco Systems, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.4 Research & Development Expense
9.1.5 Recent strategies and developments:
9.1.5.1 Partnerships, Collaborations, and Agreements:
9.1.5.2 Acquisition and Mergers:
9.1.5.3 Product Launches and Product Expansions:
9.1.6 SWOT Analysis
9.2 Oracle Corporation
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.2.5 Recent strategies and developments:
9.2.5.1 Product Launches and Product Expansions:
9.2.6 SWOT Analysis
9.3 Google, Inc.
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Research & Development Expense
9.3.5 Recent strategies and developments:
9.3.5.1 Partnerships, Collaborations, and Agreements:
9.3.5.2 Product Launches and Product Expansions:
9.3.6 SWOT Analysis
9.4 SAP SE
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Recent strategies and developments:
9.4.5.1 Product Launches and Product Expansions:
9.4.6 SWOT Analysis
9.5 Microsoft Corporation
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Segmental and Regional Analysis
9.5.4 Research & Development Expenses
9.5.5 Recent strategies and developments:
9.5.5.1 Partnerships, Collaborations, and Agreements:
9.5.5.2 Acquisition and Mergers:
9.5.6 SWOT Analysis
9.6 IBM Corporation
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional & Segmental Analysis
9.6.4 Research & Development Expenses
9.6.5 Recent strategies and developments:
9.6.5.1 Partnerships, Collaborations, and Agreements:
9.6.5.2 Product Launches and Product Expansions:
9.6.6 SWOT Analysis
9.7 NICE Ltd.
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental and Regional Analysis
9.7.4 Research & Development Expenses
9.7.5 Recent strategies and developments:
9.7.5.1 Acquisition and Mergers:
9.7.5.2 Product Launches and Product Expansions:
9.7.6 SWOT Analysis
9.8 Five9, Inc.
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Regional Analysis
9.8.4 Research & Development Expense
9.8.5 Recent strategies and developments:
9.8.5.1 Partnerships, Collaborations, and Agreements:
9.8.5.2 Product Launches and Product Expansions:
9.8.5.3 Acquisition and Mergers:
9.9 Zendesk, Inc.
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Regional Analysis
9.9.4 Research & Development Expense
9.9.5 Recent strategies and developments:
9.9.5.1 Partnerships, Collaborations, and Agreements:
9.9.5.2 Product Launches and Product Expansions:
9.10. 3CLogic Software, Inc.
9.10.1 Company Overview
9.10.2 Recent strategies and developments:
9.10.2.1 Partnerships, Collaborations, and Agreements:
9.10.2.2 Product Launches and Product Expansions:
LIST OF TABLES
TABLE 1 LAMEA CONTACT CENTER INTELLIGENCE MARKET, 2016 - 2019, USD MILLION
TABLE 2 LAMEA CONTACT CENTER INTELLIGENCE MARKET, 2020 - 2026, USD MILLION
TABLE 3 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS– CONTACT CENTER INTELLIGENCE MARKET
TABLE 4 PRODUCT LAUNCHES AND PRODUCT EXPANSIONS– CONTACT CENTER INTELLIGENCE MARKET
TABLE 5 ACQUISITION AND MERGERS– CONTACT CENTER INTELLIGENCE MARKET
TABLE 6 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 7 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 8 LAMEA CONTACT CENTER INTELLIGENCE SOLUTION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 9 LAMEA CONTACT CENTER INTELLIGENCE SOLUTION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 10 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2016 - 2019, USD MILLION
TABLE 11 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2020 - 2026, USD MILLION
TABLE 12 LAMEA CONTACT CENTER INTELLIGENCE INTELLIGENT INTERACTIVE VOICE RESPONSE (IVR) SYSTEM MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 13 LAMEA CONTACT CENTER INTELLIGENCE INTELLIGENT INTERACTIVE VOICE RESPONSE (IVR) SYSTEM MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 14 LAMEA CONTACT CENTER INTELLIGENCE CHATBOT MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 15 LAMEA CONTACT CENTER INTELLIGENCE CHATBOT MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 16 LAMEA CONTACT CENTER INTELLIGENCE INTELLIGENT VIRTUAL ASSISTANT (IVA) MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 17 LAMEA CONTACT CENTER INTELLIGENCE INTELLIGENT VIRTUAL ASSISTANT (IVA) MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 18 LAMEA CONTACT CENTER INTELLIGENCE SERVICES MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 19 LAMEA CONTACT CENTER INTELLIGENCE SERVICES MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 20 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2016 - 2019, USD MILLION
TABLE 21 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2020 - 2026, USD MILLION
TABLE 22 LAMEA COMPUTER VISION CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 23 LAMEA COMPUTER VISION CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 24 LAMEA AUTOMATIC SPEECH RECOGNITION CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 25 LAMEA AUTOMATIC SPEECH RECOGNITION CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 26 LAMEA MACHINE LEARNING CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 27 LAMEA MACHINE LEARNING CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 28 LAMEA NATURAL LANGUAGE PROCESSING CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 29 LAMEA NATURAL LANGUAGE PROCESSING CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 30 LAMEA OTHER TECHNOLOGY CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 31 LAMEA OTHER TECHNOLOGY CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 32 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 33 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 34 LAMEA ON-PREMISE CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 35 LAMEA ON-PREMISE CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 36 LAMEA HOSTED CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 37 LAMEA HOSTED CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 38 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2016 - 2019, USD MILLION
TABLE 39 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2020 - 2026, USD MILLION
TABLE 40 LAMEA TELECOM & IT CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 41 LAMEA TELECOM & IT CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 42 LAMEA GOVERNMENT CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 43 LAMEA GOVERNMENT CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 44 LAMEA HEALTHCARE CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 45 LAMEA HEALTHCARE CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 46 LAMEA CONSUMER GOODS & RETAIL CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 47 LAMEA CONSUMER GOODS & RETAIL CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 48 LAMEA TRAVEL & HOSPITALITY CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 49 LAMEA TRAVEL & HOSPITALITY CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 50 LAMEA BFSI CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 51 LAMEA BFSI CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 52 LAMEA OTHERS CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 53 LAMEA OTHERS CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 54 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 55 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 56 BRAZIL CONTACT CENTER INTELLIGENCE MARKET, 2016 - 2019, USD MILLION
TABLE 57 BRAZIL CONTACT CENTER INTELLIGENCE MARKET, 2020 - 2026, USD MILLION
TABLE 58 BRAZIL CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 59 BRAZIL CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 60 BRAZIL CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2016 - 2019, USD MILLION
TABLE 61 BRAZIL CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2020 - 2026, USD MILLION
TABLE 62 BRAZIL CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2016 - 2019, USD MILLION
TABLE 63 BRAZIL CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2020 - 2026, USD MILLION
TABLE 64 BRAZIL CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 65 BRAZIL CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 66 BRAZIL CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2016 - 2019, USD MILLION
TABLE 67 BRAZIL CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2020 - 2026, USD MILLION
TABLE 68 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET, 2016 - 2019, USD MILLION
TABLE 69 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET, 2020 - 2026, USD MILLION
TABLE 70 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 71 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 72 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2016 - 2019, USD MILLION
TABLE 73 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2020 - 2026, USD MILLION
TABLE 74 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2016 - 2019, USD MILLION
TABLE 75 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2020 - 2026, USD MILLION
TABLE 76 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 77 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 78 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2016 - 2019, USD MILLION
TABLE 79 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2020 - 2026, USD MILLION
TABLE 80 UAE CONTACT CENTER INTELLIGENCE MARKET, 2016 - 2019, USD MILLION
TABLE 81 UAE CONTACT CENTER INTELLIGENCE MARKET, 2020 - 2026, USD MILLION
TABLE 82 UAE CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 83 UAE CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 84 UAE CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2016 - 2019, USD MILLION
TABLE 85 UAE CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2020 - 2026, USD MILLION
TABLE 86 UAE CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2016 - 2019, USD MILLION
TABLE 87 UAE CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2020 - 2026, USD MILLION
TABLE 88 UAE CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 89 UAE CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 90 UAE CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2016 - 2019, USD MILLION
TABLE 91 UAE CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2020 - 2026, USD MILLION
TABLE 92 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET, 2016 - 2019, USD MILLION
TABLE 93 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET, 2020 - 2026, USD MILLION
TABLE 94 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 95 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 96 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2016 - 2019, USD MILLION
TABLE 97 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2020 - 2026, USD MILLION
TABLE 98 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2016 - 2019, USD MILLION
TABLE 99 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2020 - 2026, USD MILLION
TABLE 100 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 101 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 102 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2016 - 2019, USD MILLION
TABLE 103 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2020 - 2026, USD MILLION
TABLE 104 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET, 2016 - 2019, USD MILLION
TABLE 105 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET, 2020 - 2026, USD MILLION
TABLE 106 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 107 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 108 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2016 - 2019, USD MILLION
TABLE 109 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2020 - 2026, USD MILLION
TABLE 110 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2016 - 2019, USD MILLION
TABLE 111 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2020 - 2026, USD MILLION
TABLE 112 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 113 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 114 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2016 - 2019, USD MILLION
TABLE 115 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2020 - 2026, USD MILLION
TABLE 116 NIGERIA CONTACT CENTER INTELLIGENCE MARKET, 2016 - 2019, USD MILLION
TABLE 117 NIGERIA CONTACT CENTER INTELLIGENCE MARKET, 2020 - 2026, USD MILLION
TABLE 118 NIGERIA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 119 NIGERIA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 120 NIGERIA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2016 - 2019, USD MILLION
TABLE 121 NIGERIA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2020 - 2026, USD MILLION
TABLE 122 NIGERIA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2016 - 2019, USD MILLION
TABLE 123 NIGERIA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2020 - 2026, USD MILLION
TABLE 124 NIGERIA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 125 NIGERIA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 126 NIGERIA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2016 - 2019, USD MILLION
TABLE 127 NIGERIA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2020 - 2026, USD MILLION
TABLE 128 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET, 2016 - 2019, USD MILLION
TABLE 129 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET, 2020 - 2026, USD MILLION
TABLE 130 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 131 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 132 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2016 - 2019, USD MILLION
TABLE 133 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2020 - 2026, USD MILLION
TABLE 134 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2016 - 2019, USD MILLION
TABLE 135 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2020 - 2026, USD MILLION
TABLE 136 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 137 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 138 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2016 - 2019, USD MILLION
TABLE 139 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2020 - 2026, USD MILLION
TABLE 140 KEY INFORMATION – CISCO SYSTEMS, INC.
TABLE 141 KEY INFORMATION – ORACLE CORPORATION
TABLE 142 KEY INFORMATION – GOOGLE, INC.
TABLE 143 KEY INFORMATION – SAP SE
TABLE 144 KEY INFORMATION – MICROSOFT CORPORATION
TABLE 145 KEY INFORMATION – IBM CORPORATION
TABLE 146 KEY INFORMATION – NICE LTD.
TABLE 147 KEY INFORMATION – FIVE9, INC.
TABLE 148 KEY INFORMATION – ZENDESK, INC.
TABLE 149 KEY INFORMATION – 3CLOGIC SOFTWARE, INC.
TABLE 1 LAMEA CONTACT CENTER INTELLIGENCE MARKET, 2016 - 2019, USD MILLION
TABLE 2 LAMEA CONTACT CENTER INTELLIGENCE MARKET, 2020 - 2026, USD MILLION
TABLE 3 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS– CONTACT CENTER INTELLIGENCE MARKET
TABLE 4 PRODUCT LAUNCHES AND PRODUCT EXPANSIONS– CONTACT CENTER INTELLIGENCE MARKET
TABLE 5 ACQUISITION AND MERGERS– CONTACT CENTER INTELLIGENCE MARKET
TABLE 6 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 7 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 8 LAMEA CONTACT CENTER INTELLIGENCE SOLUTION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 9 LAMEA CONTACT CENTER INTELLIGENCE SOLUTION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 10 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2016 - 2019, USD MILLION
TABLE 11 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2020 - 2026, USD MILLION
TABLE 12 LAMEA CONTACT CENTER INTELLIGENCE INTELLIGENT INTERACTIVE VOICE RESPONSE (IVR) SYSTEM MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 13 LAMEA CONTACT CENTER INTELLIGENCE INTELLIGENT INTERACTIVE VOICE RESPONSE (IVR) SYSTEM MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 14 LAMEA CONTACT CENTER INTELLIGENCE CHATBOT MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 15 LAMEA CONTACT CENTER INTELLIGENCE CHATBOT MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 16 LAMEA CONTACT CENTER INTELLIGENCE INTELLIGENT VIRTUAL ASSISTANT (IVA) MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 17 LAMEA CONTACT CENTER INTELLIGENCE INTELLIGENT VIRTUAL ASSISTANT (IVA) MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 18 LAMEA CONTACT CENTER INTELLIGENCE SERVICES MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 19 LAMEA CONTACT CENTER INTELLIGENCE SERVICES MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 20 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2016 - 2019, USD MILLION
TABLE 21 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2020 - 2026, USD MILLION
TABLE 22 LAMEA COMPUTER VISION CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 23 LAMEA COMPUTER VISION CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 24 LAMEA AUTOMATIC SPEECH RECOGNITION CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 25 LAMEA AUTOMATIC SPEECH RECOGNITION CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 26 LAMEA MACHINE LEARNING CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 27 LAMEA MACHINE LEARNING CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 28 LAMEA NATURAL LANGUAGE PROCESSING CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 29 LAMEA NATURAL LANGUAGE PROCESSING CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 30 LAMEA OTHER TECHNOLOGY CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 31 LAMEA OTHER TECHNOLOGY CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 32 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 33 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 34 LAMEA ON-PREMISE CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 35 LAMEA ON-PREMISE CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 36 LAMEA HOSTED CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 37 LAMEA HOSTED CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 38 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2016 - 2019, USD MILLION
TABLE 39 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2020 - 2026, USD MILLION
TABLE 40 LAMEA TELECOM & IT CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 41 LAMEA TELECOM & IT CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 42 LAMEA GOVERNMENT CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 43 LAMEA GOVERNMENT CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 44 LAMEA HEALTHCARE CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 45 LAMEA HEALTHCARE CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 46 LAMEA CONSUMER GOODS & RETAIL CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 47 LAMEA CONSUMER GOODS & RETAIL CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 48 LAMEA TRAVEL & HOSPITALITY CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 49 LAMEA TRAVEL & HOSPITALITY CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 50 LAMEA BFSI CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 51 LAMEA BFSI CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 52 LAMEA OTHERS CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 53 LAMEA OTHERS CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 54 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
TABLE 55 LAMEA CONTACT CENTER INTELLIGENCE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
TABLE 56 BRAZIL CONTACT CENTER INTELLIGENCE MARKET, 2016 - 2019, USD MILLION
TABLE 57 BRAZIL CONTACT CENTER INTELLIGENCE MARKET, 2020 - 2026, USD MILLION
TABLE 58 BRAZIL CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 59 BRAZIL CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 60 BRAZIL CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2016 - 2019, USD MILLION
TABLE 61 BRAZIL CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2020 - 2026, USD MILLION
TABLE 62 BRAZIL CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2016 - 2019, USD MILLION
TABLE 63 BRAZIL CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2020 - 2026, USD MILLION
TABLE 64 BRAZIL CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 65 BRAZIL CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 66 BRAZIL CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2016 - 2019, USD MILLION
TABLE 67 BRAZIL CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2020 - 2026, USD MILLION
TABLE 68 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET, 2016 - 2019, USD MILLION
TABLE 69 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET, 2020 - 2026, USD MILLION
TABLE 70 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 71 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 72 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2016 - 2019, USD MILLION
TABLE 73 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2020 - 2026, USD MILLION
TABLE 74 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2016 - 2019, USD MILLION
TABLE 75 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2020 - 2026, USD MILLION
TABLE 76 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 77 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 78 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2016 - 2019, USD MILLION
TABLE 79 ARGENTINA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2020 - 2026, USD MILLION
TABLE 80 UAE CONTACT CENTER INTELLIGENCE MARKET, 2016 - 2019, USD MILLION
TABLE 81 UAE CONTACT CENTER INTELLIGENCE MARKET, 2020 - 2026, USD MILLION
TABLE 82 UAE CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 83 UAE CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 84 UAE CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2016 - 2019, USD MILLION
TABLE 85 UAE CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2020 - 2026, USD MILLION
TABLE 86 UAE CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2016 - 2019, USD MILLION
TABLE 87 UAE CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2020 - 2026, USD MILLION
TABLE 88 UAE CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 89 UAE CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 90 UAE CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2016 - 2019, USD MILLION
TABLE 91 UAE CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2020 - 2026, USD MILLION
TABLE 92 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET, 2016 - 2019, USD MILLION
TABLE 93 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET, 2020 - 2026, USD MILLION
TABLE 94 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 95 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 96 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2016 - 2019, USD MILLION
TABLE 97 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2020 - 2026, USD MILLION
TABLE 98 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2016 - 2019, USD MILLION
TABLE 99 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2020 - 2026, USD MILLION
TABLE 100 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 101 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 102 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2016 - 2019, USD MILLION
TABLE 103 SAUDI ARABIA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2020 - 2026, USD MILLION
TABLE 104 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET, 2016 - 2019, USD MILLION
TABLE 105 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET, 2020 - 2026, USD MILLION
TABLE 106 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 107 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 108 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2016 - 2019, USD MILLION
TABLE 109 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2020 - 2026, USD MILLION
TABLE 110 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2016 - 2019, USD MILLION
TABLE 111 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2020 - 2026, USD MILLION
TABLE 112 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 113 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 114 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2016 - 2019, USD MILLION
TABLE 115 SOUTH AFRICA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2020 - 2026, USD MILLION
TABLE 116 NIGERIA CONTACT CENTER INTELLIGENCE MARKET, 2016 - 2019, USD MILLION
TABLE 117 NIGERIA CONTACT CENTER INTELLIGENCE MARKET, 2020 - 2026, USD MILLION
TABLE 118 NIGERIA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 119 NIGERIA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 120 NIGERIA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2016 - 2019, USD MILLION
TABLE 121 NIGERIA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2020 - 2026, USD MILLION
TABLE 122 NIGERIA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2016 - 2019, USD MILLION
TABLE 123 NIGERIA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2020 - 2026, USD MILLION
TABLE 124 NIGERIA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 125 NIGERIA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 126 NIGERIA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2016 - 2019, USD MILLION
TABLE 127 NIGERIA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2020 - 2026, USD MILLION
TABLE 128 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET, 2016 - 2019, USD MILLION
TABLE 129 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET, 2020 - 2026, USD MILLION
TABLE 130 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2016 - 2019, USD MILLION
TABLE 131 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET BY COMPONENT, 2020 - 2026, USD MILLION
TABLE 132 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2016 - 2019, USD MILLION
TABLE 133 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET BY SOLUTION TYPE, 2020 - 2026, USD MILLION
TABLE 134 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2016 - 2019, USD MILLION
TABLE 135 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET BY TECHNOLOGY, 2020 - 2026, USD MILLION
TABLE 136 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
TABLE 137 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
TABLE 138 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2016 - 2019, USD MILLION
TABLE 139 REST OF LAMEA CONTACT CENTER INTELLIGENCE MARKET BY END USE, 2020 - 2026, USD MILLION
TABLE 140 KEY INFORMATION – CISCO SYSTEMS, INC.
TABLE 141 KEY INFORMATION – ORACLE CORPORATION
TABLE 142 KEY INFORMATION – GOOGLE, INC.
TABLE 143 KEY INFORMATION – SAP SE
TABLE 144 KEY INFORMATION – MICROSOFT CORPORATION
TABLE 145 KEY INFORMATION – IBM CORPORATION
TABLE 146 KEY INFORMATION – NICE LTD.
TABLE 147 KEY INFORMATION – FIVE9, INC.
TABLE 148 KEY INFORMATION – ZENDESK, INC.
TABLE 149 KEY INFORMATION – 3CLOGIC SOFTWARE, INC.
LIST OF FIGURES
FIG 1 METHODOLOGY FOR THE RESEARCH
FIG 2 KBV CARDINAL MATRIX
FIG 3 KEY LEADING STRATEGIES: PERCENTAGE DISTRIBUTION (2016-2020)
FIG 4 KEY STRATEGIC MOVE: (PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS: 2016, SEP – 2020, AUG) LEADING PLAYERS
FIG 5 RECENT STRATEGIES AND DEVELOPMENTS: CISCO SYSTEMS, INC.
FIG 6 SWOT ANALYSIS: CISCO SYSTEMS, INC.
FIG 7 SWOT ANALYSIS: ORACLE CORPORATION
FIG 8 RECENT STRATEGIES AND DEVELOPMENTS: GOOGLE, INC.
FIG 9 SWOT ANALYSIS: ALPHABET INC. (GOOGLE INC.)
FIG 10 SWOT ANALYSIS: SAP SE
FIG 11 RECENT STRATEGIES AND DEVELOPMENTS: MICROSOFT CORPORATION
FIG 12 SWOT ANALYSIS: MICROSOFT CORPORATION
FIG 13 RECENT STRATEGIES AND DEVELOPMENTS: IBM CORPORATION
FIG 14 SWOT ANALYSIS: IBM CORPORATION
FIG 15 RECENT STRATEGIES AND DEVELOPMENTS: NICE LTD.
FIG 16 SWOT ANALYSIS: NICE LTD.
FIG 17 RECENT STRATEGIES AND DEVELOPMENTS: FIVE9, INC.
FIG 18 RECENT STRATEGIES AND DEVELOPMENTS: ZENDESK, INC.
FIG 19 RECENT STRATEGIES AND DEVELOPMENTS: 3CLOGIC SOFTWARE, INC.
FIG 1 METHODOLOGY FOR THE RESEARCH
FIG 2 KBV CARDINAL MATRIX
FIG 3 KEY LEADING STRATEGIES: PERCENTAGE DISTRIBUTION (2016-2020)
FIG 4 KEY STRATEGIC MOVE: (PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS: 2016, SEP – 2020, AUG) LEADING PLAYERS
FIG 5 RECENT STRATEGIES AND DEVELOPMENTS: CISCO SYSTEMS, INC.
FIG 6 SWOT ANALYSIS: CISCO SYSTEMS, INC.
FIG 7 SWOT ANALYSIS: ORACLE CORPORATION
FIG 8 RECENT STRATEGIES AND DEVELOPMENTS: GOOGLE, INC.
FIG 9 SWOT ANALYSIS: ALPHABET INC. (GOOGLE INC.)
FIG 10 SWOT ANALYSIS: SAP SE
FIG 11 RECENT STRATEGIES AND DEVELOPMENTS: MICROSOFT CORPORATION
FIG 12 SWOT ANALYSIS: MICROSOFT CORPORATION
FIG 13 RECENT STRATEGIES AND DEVELOPMENTS: IBM CORPORATION
FIG 14 SWOT ANALYSIS: IBM CORPORATION
FIG 15 RECENT STRATEGIES AND DEVELOPMENTS: NICE LTD.
FIG 16 SWOT ANALYSIS: NICE LTD.
FIG 17 RECENT STRATEGIES AND DEVELOPMENTS: FIVE9, INC.
FIG 18 RECENT STRATEGIES AND DEVELOPMENTS: ZENDESK, INC.
FIG 19 RECENT STRATEGIES AND DEVELOPMENTS: 3CLOGIC SOFTWARE, INC.
