Hosted PBX Market by Offering (Solution and Services), Application (Unified Communication & Collaboration, Mobility, Contact Center), Vertical (BFSI, Retail & eCommerce, Manufacturing, Healthcare & Life Sciences) and Region - Global forecast to 2028
The hosted PBX market is estimated at USD 11.5 billion in 2023 to USD 24.9 billion by 2028, at a Compound Annual Growth Rate (CAGR) of 16.8%. The evolution of Interactive Voice Response (IVR) systems, particularly the advancement to Smart IVRs, stands as a key catalyst propelling the growth of the hosted PBX market. Unlike traditional IVRs that rely solely on Dual-Tone Multi-Frequency (DTMF) inputs, Smart IVRs integrate Speech Recognition technology, revolutionizing user interactions. The limitations of the traditional approach, marked by inflexibility and a restricted set of choices, are addressed by the more dynamic and intelligent Smart IVRs. Customers benefit from a more natural and conversational interaction, as these systems understand spoken language, allowing for a broader range of inquiries and responses. The hosted PBX market capitalizes on this shift, leveraging Smart IVRs to enhance self-service capabilities, offering a more efficient and personalized experience for users. Whether through self-service functionalities, hosted IVR solutions, or agent assisted IVR models, the versatility of these systems aligns with the diverse needs of businesses, driving the adoption of hosted PBX solutions. The reduction in customer wait times, increased automation, and improved overall user satisfaction contribute to the sustained growth and demand for hosted PBX services in the evolving telecommunications landscape.
“The managed services segment is expected to register the fastest growth rate during the forecast period.” A driving force in the hosted PBX market, Managed Services exemplify their value through continuous system monitoring. With a commitment to proactive issue detection, these services offer around-the-clock surveillance of hosted PBX systems. This vigilant approach plays a pivotal role by swiftly identifying potential issues before they escalate, thereby minimizing downtime and fortifying the reliability of the communication environment. The emphasis on constant vigilance ensures that businesses leveraging hosted PBX solutions experience an uninterrupted and dependable communication infrastructure, enhancing the overall efficiency and performance of their operational workflows. This aspect stands as a key driver behind the growing adoption of Managed Services in the dynamic landscape of the hosted PBX market.
“The BFSI segment to hold the largest market size during the forecast period.” The imperative need for real-time collaboration within the dynamic and fast-paced environments of investment banking and trading significantly propels the growth of the hosted PBX market. In these high-stakes industries, where split-second decisions can have profound implications, hosted PBX solutions play a pivotal role in fostering seamless communication. Hosted PBX systems facilitate efficient and instantaneous information exchange on trading floors and among investment teams by providing features such as instant messaging and voice collaboration. This capability not only enhances the speed and accuracy of decision-making but also contributes to financial institutions' overall productivity and competitiveness. The demand for hosted PBX solutions is driven by the recognition that these advanced communication tools are indispensable for investment professionals who rely on real-time collaboration to navigate rapidly changing market conditions and execute strategic moves swiftly. As financial institutions increasingly prioritize agility and responsiveness, the integration of hosted PBX solutions becomes instrumental in maintaining a competitive edge in the investment banking and trading sectors.
“Asia Pacific's highest growth rate during the forecast period.”
The proliferation of mobile-first markets across numerous countries in the Asia Pacific region stands out as a pivotal driving factor catalyzing the growth of the hosted PBX market. With a substantial portion of the population relying extensively on mobile devices, the demand for communication solutions seamlessly integrating with these platforms has surged. hosted PBX systems, attuned to the communication preferences prevalent in these mobile-first markets, emerge as a strategic and indispensable choice for businesses operating in the region. This alignment with mobile communication trends not only addresses the population's evolving needs but also positions hosted PBX as a technology solution that resonates with the dynamic and mobile-centric nature of Asia Pacific markets. As businesses prioritize adaptability to the prevailing communication landscape, the seamless integration of hosted PBX with mobile platforms becomes a decisive driver, propelling its widespread adoption and market growth across the diverse economies of the Asia Pacific region.
Breakdown of primaries
The study contains insights from various industry experts, from solution vendors to Tier 1 companies. The break-up of the primaries is as follows:
Research Coverage
The market study covers the hosted PBX market size across different segments. It aims at estimating the market size and the growth potential across different segments, including solutions, services (professional services, managed services), by application type (unified communication and collaboration, mobility, contact center, other applications (application integration , analytics & reporting)), vertical (BFSI, IT & ITeS, telecom, retail & eCommerce, healthcare & life sciences, manufacturing, travel & hospitality, education, government & public sector, other verticals (transportation & logistics and real estate)), and Region (North America, Europe, Asia Pacific, Middle East & Africa, and Latin America). The study includes an in-depth competitive analysis of the leading market players, their company profiles, key observations related to product and business offerings, recent developments, and market strategies.
Key Benefits of Buying the Report
The report will help the market leaders/new entrants with information on the closest approximations of the global hosted PBX market’s revenue numbers and subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. Moreover, the report will provide insights for stakeholders to understand the market’s pulse and provide them with information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:
1. Analysis of key drivers (Rising demand for enterprise mobility, Advancements in VoIP technology Increasing adoption of Unified Communication as a Service (UCaaS), Shift of organizations from capital expenditure (CAPEX) model to operating expense (OPEX) model ), restraints (Security and Privacy Concerns, Compatibility and Interoperability issues), opportunities (WebRTC and 5G networks enhancing real-time communication, Upsurge in Remote Learning), and challenges (Growing concerns over Quality of Service (QoS)) influencing the growth of the hosted PBX market.
2. Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the hosted PBX market.
3. Market Development: Comprehensive information about lucrative markets – the report analyses the hosted PBX market across various regions.
4. Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the hosted PBX market.
5. Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading AT&T (US), Verizon Communications (US), Cisco Systems (US), BT Group (US), RingCentral (US), Comcast Corporation (US), 8x8 (US), Sangoma Technologies (US), Lumen Technologies (US), Nextiva (US), Fusion Connect (US), Avaya (US), Mitel Networks (US), Lingo Telecom (US), TPx Communications (US), Telesystem (US), Ozonotel Communications (India), OneConnect (US), InterGlobe Communications (US), CloudTalk (US), Datavo (US), Nexge Technologies (US), NovoLink Communications (US), 3CX (Cpryus), AstraQom International (US).
“The managed services segment is expected to register the fastest growth rate during the forecast period.” A driving force in the hosted PBX market, Managed Services exemplify their value through continuous system monitoring. With a commitment to proactive issue detection, these services offer around-the-clock surveillance of hosted PBX systems. This vigilant approach plays a pivotal role by swiftly identifying potential issues before they escalate, thereby minimizing downtime and fortifying the reliability of the communication environment. The emphasis on constant vigilance ensures that businesses leveraging hosted PBX solutions experience an uninterrupted and dependable communication infrastructure, enhancing the overall efficiency and performance of their operational workflows. This aspect stands as a key driver behind the growing adoption of Managed Services in the dynamic landscape of the hosted PBX market.
“The BFSI segment to hold the largest market size during the forecast period.” The imperative need for real-time collaboration within the dynamic and fast-paced environments of investment banking and trading significantly propels the growth of the hosted PBX market. In these high-stakes industries, where split-second decisions can have profound implications, hosted PBX solutions play a pivotal role in fostering seamless communication. Hosted PBX systems facilitate efficient and instantaneous information exchange on trading floors and among investment teams by providing features such as instant messaging and voice collaboration. This capability not only enhances the speed and accuracy of decision-making but also contributes to financial institutions' overall productivity and competitiveness. The demand for hosted PBX solutions is driven by the recognition that these advanced communication tools are indispensable for investment professionals who rely on real-time collaboration to navigate rapidly changing market conditions and execute strategic moves swiftly. As financial institutions increasingly prioritize agility and responsiveness, the integration of hosted PBX solutions becomes instrumental in maintaining a competitive edge in the investment banking and trading sectors.
“Asia Pacific's highest growth rate during the forecast period.”
The proliferation of mobile-first markets across numerous countries in the Asia Pacific region stands out as a pivotal driving factor catalyzing the growth of the hosted PBX market. With a substantial portion of the population relying extensively on mobile devices, the demand for communication solutions seamlessly integrating with these platforms has surged. hosted PBX systems, attuned to the communication preferences prevalent in these mobile-first markets, emerge as a strategic and indispensable choice for businesses operating in the region. This alignment with mobile communication trends not only addresses the population's evolving needs but also positions hosted PBX as a technology solution that resonates with the dynamic and mobile-centric nature of Asia Pacific markets. As businesses prioritize adaptability to the prevailing communication landscape, the seamless integration of hosted PBX with mobile platforms becomes a decisive driver, propelling its widespread adoption and market growth across the diverse economies of the Asia Pacific region.
Breakdown of primaries
The study contains insights from various industry experts, from solution vendors to Tier 1 companies. The break-up of the primaries is as follows:
- By Company Type: Tier 1 – 35%, Tier 2 – 45%, and Tier 3 – 20%
- By Designation: C-level –35%, D-level – 25%, and Others – 40%
- By Region: North America – 30%, Europe – 30%, Asia Pacific – 25%, Middle East & Africa – 10%, and Latin America- 5%.
Research Coverage
The market study covers the hosted PBX market size across different segments. It aims at estimating the market size and the growth potential across different segments, including solutions, services (professional services, managed services), by application type (unified communication and collaboration, mobility, contact center, other applications (application integration , analytics & reporting)), vertical (BFSI, IT & ITeS, telecom, retail & eCommerce, healthcare & life sciences, manufacturing, travel & hospitality, education, government & public sector, other verticals (transportation & logistics and real estate)), and Region (North America, Europe, Asia Pacific, Middle East & Africa, and Latin America). The study includes an in-depth competitive analysis of the leading market players, their company profiles, key observations related to product and business offerings, recent developments, and market strategies.
Key Benefits of Buying the Report
The report will help the market leaders/new entrants with information on the closest approximations of the global hosted PBX market’s revenue numbers and subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. Moreover, the report will provide insights for stakeholders to understand the market’s pulse and provide them with information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:
1. Analysis of key drivers (Rising demand for enterprise mobility, Advancements in VoIP technology Increasing adoption of Unified Communication as a Service (UCaaS), Shift of organizations from capital expenditure (CAPEX) model to operating expense (OPEX) model ), restraints (Security and Privacy Concerns, Compatibility and Interoperability issues), opportunities (WebRTC and 5G networks enhancing real-time communication, Upsurge in Remote Learning), and challenges (Growing concerns over Quality of Service (QoS)) influencing the growth of the hosted PBX market.
2. Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the hosted PBX market.
3. Market Development: Comprehensive information about lucrative markets – the report analyses the hosted PBX market across various regions.
4. Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the hosted PBX market.
5. Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading AT&T (US), Verizon Communications (US), Cisco Systems (US), BT Group (US), RingCentral (US), Comcast Corporation (US), 8x8 (US), Sangoma Technologies (US), Lumen Technologies (US), Nextiva (US), Fusion Connect (US), Avaya (US), Mitel Networks (US), Lingo Telecom (US), TPx Communications (US), Telesystem (US), Ozonotel Communications (India), OneConnect (US), InterGlobe Communications (US), CloudTalk (US), Datavo (US), Nexge Technologies (US), NovoLink Communications (US), 3CX (Cpryus), AstraQom International (US).
1 INTRODUCTION
1.1 STUDY OBJECTIVES
1.2 MARKET DEFINITION
1.3 STUDY SCOPE
1.3.1 MARKET SEGMENTATION
1.3.2 REGIONS COVERED
1.3.3 INCLUSIONS & EXCLUSIONS
1.4 YEARS CONSIDERED
1.5 CURRENCY CONSIDERED
TABLE 1 USD EXCHANGE RATES, 2020–2022
1.6 STAKEHOLDERS
1.7 SUMMARY OF CHANGES
1.7.1 IMPACT OF RECESSION
2 RESEARCH METHODOLOGY
2.1 RESEARCH DATA
FIGURE 1 HOSTED PBX MARKET: RESEARCH DESIGN
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
2.1.2.1 Primary interviews with experts
2.1.2.2 Breakdown of primary profiles
FIGURE 2 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION
2.1.2.3 Key insights from industry experts
2.2 MARKET SIZE ESTIMATION
FIGURE 3 HOSTED PBX MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
2.2.1 TOP-DOWN APPROACH
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY SIDE): REVENUE OF OFFERINGS IN HOSTED PBX MARKET
2.2.2 BOTTOM-UP APPROACH
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2 (DEMAND SIDE): REGIONAL SPENDING OF HOSTED PBX MARKET
FIGURE 6 MARKET SIZE ESTIMATION USING BOTTOM-UP APPROACH
2.3 DATA TRIANGULATION
FIGURE 7 DATA TRIANGULATION AND MARKET BREAKUP
2.4 RISK ASSESSMENT
TABLE 2 RISK ASSESSMENT
2.5 RESEARCH ASSUMPTIONS
TABLE 3 RESEARCH ASSUMPTIONS
2.6 LIMITATIONS AND RISK ASSESSMENT
2.7 RECESSION IMPACT ANALYSIS
3 EXECUTIVE SUMMARY
FIGURE 8 HOSTED PBX MARKET TO WITNESS SIGNIFICANT GROWTH DURING FORECAST PERIOD
FIGURE 9 HOSTED PBX MARKET: REGIONAL SNAPSHOT
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE OPPORTUNITIES FOR KEY PLAYERS IN HOSTED PBX MARKET
FIGURE 10 INCREASING DEMAND FOR ENTERPRISE MOBILITY TO DRIVE MARKET
4.2 SEGMENTS WITH SIGNIFICANT SHARES IN HOSTED PBX MARKET
FIGURE 11 HOSTED PBX MARKET: SEGMENTS WITH SIGNIFICANT GROWTH RATE IN 2023
4.3 HOSTED PBX MARKET, BY APPLICATION
FIGURE 12 UNIFIED COMMUNICATION AND COLLABORATION SEGMENT TO HOLD LARGEST MARKET SHARE IN 2023
4.4 HOSTED PBX MARKET, BY OFFERING
FIGURE 13 SERVICES SEGMENT TO ACCOUNT FOR HIGHER CAGR DURING FORECAST PERIOD
4.5 HOSTED PBX MARKET, BY VERTICAL
FIGURE 14 BFSI SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD
4.6 NORTH AMERICA: HOSTED PBX MARKET, OFFERING AND TOP THREE VERTICALS
FIGURE 15 SOLUTIONS AND BFSI SEGMENTS TO HOLD LARGEST MARKET SHARES IN 2023
5 MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 INTRODUCTION
5.2 MARKET DYNAMICS
FIGURE 16 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: HOSTED PBX MARKET
5.2.1 DRIVERS
5.2.1.1 Rising demand for enterprise mobility
5.2.1.2 Advancements in VoIP technology
5.2.1.3 Increasing adoption of Unified Communication-as-a-Service (UCaaS)
5.2.1.4 Shift of organizations from capital expenditure (CAPEX) model to operating expense (OPEX) model
5.2.2 RESTRAINTS
5.2.2.1 Security and privacy concerns
5.2.2.2 Compatibility and interoperability issues
5.2.3 OPPORTUNITIES
5.2.3.1 WebRTC and 5G networks enhancing real-time communication
5.2.3.2 Upsurge in remote learning
5.2.4 CHALLENGES
5.2.4.1 Growing concerns over Quality of Service (QoS)
5.3 BRIEF HISTORY OF HOSTED PBX TECHNOLOGY
FIGURE 17 BRIEF HISTORY OF HOSTED PBX TECHNOLOGY
5.3.1 1990–2000
5.3.2 2001–2010
5.3.3 2011–2020
5.3.4 2021–PRESENT
5.4 ECOSYSTEM/MARKET MAP
FIGURE 18 HOSTED PBX: ECOSYSTEM
TABLE 4 HOSTED PBX MARKET: ECOSYSTEM
5.5 CASE STUDY ANALYSIS
5.5.1 CASE STUDY 1: BREKEKE PBX MT EDITION SIMPLIFIED MULTI-TENANCY FOR COST-EFFECTIVE CUSTOMIZED TELEPHONY
5.5.2 CASE STUDY 2: XORCOM’S SOLUTION HELPED IN UPGRADING ATTON EL TESORO HOTEL’S IP TELEPHONY SYSTEM
5.5.3 CASE STUDY 3: VIRTUALPBX 300 PLAN TRANSFORMED TSELLC’S WORK DISTRIBUTION MODEL
5.5.4 CASE STUDY 4: VIRTUALPBX DASH PROVIDED MIND & MILL WITH SCALABLE AND EFFICIENT PHONE SYSTEM
5.6 VALUE CHAIN ANALYSIS
FIGURE 19 HOSTED PBX MARKET: VALUE CHAIN ANALYSIS
5.6.1 SERVICE PROVIDERS
5.6.2 SOFTWARE/APPLICATION PROVIDERS
5.6.3 INFRASTRUCTURE PROVIDERS
5.6.4 CHANNEL PARTNERS
5.6.5 END-USE DEVICES
5.7 REGULATORY LANDSCAPE
5.7.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 5 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 6 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 7 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 8 REST OF THE WORLD: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
5.7.1.1 North America
5.7.1.1.1 US
5.7.1.1.2 Canada
5.7.1.2 Europe
5.7.1.2.1 Germany
5.7.1.2.2 UK
5.7.1.3 Asia Pacific
5.7.1.3.1 China
5.7.1.3.2 India
5.7.1.3.3 Japan
5.7.1.4 Middle East & Africa
5.7.1.4.1 UAE
5.7.1.4.2 KSA
5.7.1.5 Latin America
5.7.1.5.1 Brazil
5.7.1.5.2 Mexico
5.8 PATENT ANALYSIS
FIGURE 20 LIST OF MAJOR PATENTS
5.8.1 LIST OF MAJOR PATENTS
5.9 TECHNOLOGY ANALYSIS
5.9.1 KEY TECHNOLOGIES
5.9.1.1 Virtualization
5.9.1.2 VoIP
5.9.1.3 Cloud Computing
5.9.1.4 Unified Communications (UC)
5.9.1.5 Session Initiation Protocol (SIP)
5.9.2 COMPLEMENTARY TECHNOLOGIES
5.9.2.1 Natural Language Processing (NLP)
5.9.2.2 Edge Computing
5.9.2.3 Interactive Voice Response (IVR)
5.9.3 ADJACENT TECHNOLOGIES
5.9.3.1 5G
5.9.3.2 Mobility
5.10 PRICING ANALYSIS
5.10.1 AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY BILLING CYCLE
FIGURE 21 AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY BILLING CYCLE
TABLE 9 AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY BILLING CYCLE (USD)
5.10.2 INDICATIVE PRICING ANALYSIS OF KEY PLAYERS, BY FEATURE
TABLE 10 INDICATIVE PRICING ANALYSIS OF HOSTED PBX SOLUTIONS,
BY FEATURE (USD)
5.11 PORTER’S FIVE FORCES ANALYSIS
TABLE 11 HOSTED PBX MARKET: PORTER’S FIVE FORCES ANALYSIS
FIGURE 22 PORTER’S FIVE FORCES ANALYSIS
5.11.1 THREAT OF NEW ENTRANTS
5.11.2 THREAT OF SUBSTITUTES
5.11.3 BARGAINING POWER OF BUYERS
5.11.4 BARGAINING POWER OF SUPPLIERS
5.11.5 INTENSITY OF COMPETITIVE RIVALRY
5.12 TRENDS AND DISRUPTIONS IMPACTING CUSTOMER’S BUSINESS
FIGURE 23 TRENDS AND DISRUPTIONS IMPACTING CUSTOMER’S BUSINESS
5.13 KEY STAKEHOLDERS & BUYING CRITERIA
5.13.1 KEY STAKEHOLDERS IN BUYING PROCESS
FIGURE 24 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE END USERS
TABLE 12 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE END USERS (%)
5.13.2 BUYING CRITERIA
FIGURE 25 KEY BUYING CRITERIA FOR TOP THREE END USERS
TABLE 13 KEY BUYING CRITERIA FOR TOP END USERS
5.14 KEY CONFERENCES & EVENTS, 2023–2024
TABLE 14 DETAILED LIST OF CONFERENCES & EVENTS, 2023–2024
5.15 BEST PRACTICES IN HOSTED PBX MARKET
5.15.1 NETWORK ASSESSMENT
5.15.2 QUALITY OF SERVICE (QOS) CONFIGURATION
5.15.3 SECURITY MEASURES
5.15.4 REDUNDANCY AND HIGH AVAILABILITY
5.15.5 BANDWIDTH MONITORING AND MANAGEMENT
5.15.6 CODEC SELECTION
5.15.7 REGULAR BACKUPS
5.15.8 EMPLOYEE TRAINING
5.15.9 VOIP-COMPATIBLE HARDWARE
5.15.10 REGULAR SYSTEM UPDATES
5.15.11 MONITORING AND ANALYTICS
5.15.12 SCALABILITY PLANNING
5.16 CURRENT AND EMERGING BUSINESS MODELS
5.16.1 SUBSCRIPTION MODEL
5.16.2 CONSUMPTION-BASED MODEL
5.16.3 TIERED MODEL
5.16.4 FREEMIUM MODEL
5.16.5 WHITE-LABEL MODEL
5.16.6 HYBRID AND MULTI-CLOUD MODELS
5.16.7 MANAGED SERVICES AND OUTSOURCING
5.16.8 PAY-AS-YOU-GROW
5.17 HOSTED PBX TOOLS, FRAMEWORKS, AND TECHNIQUES
5.18 FUTURE LANDSCAPE OF HOSTED PBX MARKET
5.18.1 SHORT-TERM ROADMAP (2023–2025)
5.18.2 MID-TERM ROADMAP (2026–2028)
5.18.3 LONG-TERM ROADMAP (2029–2030)
5.19 HOSTED PBX ARCHITECTURE
5.19.1 HOSTED PBX PROVIDER
5.19.2 VOIP PHONE
5.19.3 INTERNET
5.20 COMPARISON OF HOSTED PBX AND TRADITIONAL PBX
6 HOSTED PBX MARKET, BY OFFERING
6.1 INTRODUCTION
FIGURE 26 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
6.1.1 OFFERINGS: HOSTED PBX MARKET DRIVERS
TABLE 15 HOSTED PBX MARKET, BY SOLUTION, 2017–2022 (USD MILLION)
TABLE 16 HOSTED PBX MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
6.2 SOLUTION
6.2.1 NEED TO ENHANCE EFFICIENCY AND IMPROVE CUSTOMER EXPERIENCE AND ORGANIZATIONAL RESPONSIVENESS TO DRIVE MARKET
TABLE 17 SOLUTION: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 18 SOLUTION: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
6.3 SERVICES
TABLE 19 SERVICES: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 20 SERVICES: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
TABLE 21 HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 22 HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
6.3.1 PROFESSIONAL SERVICES
TABLE 23 PROFESSIONAL SERVICES: HOSTED PBX MARKET, BY TYPE, 2017–2022 (USD MILLION)
TABLE 24 PROFESSIONAL SERVICES: HOSTED PBX MARKET, BY TYPE, 2023–2028 (USD MILLION)
TABLE 25 PROFESSIONAL SERVICES: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 26 PROFESSIONAL SERVICES: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
6.3.1.1 Deployment & Integration
6.3.1.1.1 Need for seamless integration with existing hardware and software components to ensure optimal performance and security to drive market
TABLE 27 DEPLOYMENT & INTEGRATION: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 28 DEPLOYMENT & INTEGRATION: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
6.3.1.2 Training, Support, and Maintenance
6.3.1.2.1 Need for trained staff to handle calls and systems and configure options to propel market
TABLE 29 TRAINING, SUPPORT, AND MAINTENANCE: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 30 TRAINING, SUPPORT, AND MAINTENANCE: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
6.3.2 MANAGED SERVICES
6.3.2.1 Focus on streamlining and optimizing communication systems to fuel demand for hosted PBX managed services
TABLE 31 MANAGED SERVICES: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 32 MANAGED SERVICES: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
7 HOSTED PBX MARKET, BY APPLICATION
7.1 INTRODUCTION
FIGURE 27 CONTACT CENTER SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
7.1.1 APPLICATIONS: HOSTED PBX MARKET DRIVERS
TABLE 33 HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 34 HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
7.2 UNIFIED COMMUNICATION & COLLABORATION
TABLE 35 UNIFIED COMMUNICATION & COLLABORATION: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 36 UNIFIED COMMUNICATION & COLLABORATION: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
7.2.1 REAL-TIME COMMUNICATION
7.2.1.1 Availability of real-time communication tools and technologies to propel market
7.2.2 FILE SHARING
7.2.2.1 Need for simplifying and enhancing collaborative efforts to drive market
7.2.3 REMOTE COLLABORATION
7.2.3.1 Increased flexibility and responsiveness of hosted PBX systems to drive its use for remote collaboration
7.2.4 FAX-ON-DEMAND
7.2.4.1 Need for rapid document exchanges and enhanced workflow to boost demand for fax-on-demand UC&C
7.3 MOBILITY
7.3.1 NEED TO ENSURE SEAMLESS COMMUNICATION ACROSS DIVERSE LOCATIONS TO BOOST DEMAND FOR HOSTED PBX SOLUTIONS
TABLE 37 MOBILITY: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 38 MOBILITY: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
7.4 CONTACT CENTER
TABLE 39 CONTACT CENTER: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 40 CONTACT CENTER: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
7.4.1 VIRTUAL ASSISTANCE & SUPPORT
7.4.1.1 Need for deploying automated systems to cater to routine customer queries and support needs to drive market
7.4.2 CALL ROUTING & QUEUEING
7.4.2.1 Need for management of incoming calls during peak hours to fuel demand for hosted PBX systems for call routing and queueing
7.4.3 CALL RECORDING & MONITORING
7.4.3.1 Need for ensuring compliance adherence, quality assurance, and dispute resolution to boost demand for hosted PBX systems for call recording and monitoring
7.5 OTHER APPLICATIONS
TABLE 41 OTHER APPLICATIONS: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 42 OTHER APPLICATIONS: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
8 HOSTED PBX MARKET, BY VERTICAL
8.1 INTRODUCTION
FIGURE 28 HEALTHCARE & LIFE SCIENCES VERTICAL TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
8.1.1 VERTICALS: HOSTED PBX MARKET DRIVERS
TABLE 43 HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 44 HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
8.2 BFSI
8.2.1 NEED FOR IMPROVED CUSTOMER SERVICE THROUGH STREAMLINED COMMUNICATION PROCESSES AND ENHANCED OPERATIONAL EFFICIENCY AND COST SAVINGS TO DRIVE MARKET
8.2.2 USE CASES
8.2.2.1 Customer Support and Service Center
8.2.2.2 Multi-location Connectivity
TABLE 45 BFSI: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 46 BFSI: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
8.3 MANUFACTURING
8.3.1 FOCUS ON IMPROVED RESOURCE PLANNING AND STREAMLINED WORKFLOW TO DRIVE MARKET
8.3.2 USE CASES
8.3.2.1 Supply Chain Coordination
8.3.2.2 Remote Troubleshooting
TABLE 47 MANUFACTURING: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 48 MANUFACTURING: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
8.4 RETAIL & ECOMMERCE
8.4.1 HOSTED PBX TO SIMPLIFY COMMUNICATION PROCESSES AND ENSURE CUSTOMER INQUIRIES ARE HANDLED TIMELY AND ACCURATELY
8.4.2 USE CASES
8.4.2.1 Order Management and Support
8.4.2.2 Returns and Exchanges Coordination
TABLE 49 RETAIL & ECOMMERCE: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 50 RETAIL & ECOMMERCE: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
8.5 HEALTHCARE & LIFE SCIENCES
8.5.1 NEED FOR IMPROVING PATIENT ENGAGEMENT, AUTOMATED APPOINTMENT SCHEDULING, INTELLIGENT CALL ROUTING, AND PRIORITIZATION OF EMERGENCY CALLS TO DRIVE MARKET
8.5.2 USE CASES
8.5.2.1 Automated Appointment Scheduling
8.5.2.2 Virtual Health Assistants
TABLE 51 HEALTHCARE & LIFE SCIENCES: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 52 HEALTHCARE & LIFE SCIENCES: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
8.6 IT & ITES
8.6.1 SHIFT FROM TRADITIONAL, COMPLEX CONTACT CENTER SETUPS TO DIGITALIZED VOICE SOLUTIONS AND ADOPTION OF ‘WFH’ MODEL TO DRIVE MARKET
8.6.2 USE CASES
8.6.2.1 Smart Outbound Call Connectivity
8.6.2.2 Flexible Deployment Options
TABLE 53 IT & ITES: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 54 IT & ITES: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
8.7 EDUCATION
8.7.1 HOSTED PBX TO ENABLE SEAMLESS BROADCASTING THROUGH CAMPUSES AND HELP ADMINISTRATORS MANAGE CONFIGURATIONS FROM ANYWHERE
8.7.2 USE CASES
8.7.2.1 Zoned Public Announcements
8.7.2.2 Dialing Restrictions for Classroom Phone
TABLE 55 EDUCATION: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 56 EDUCATION: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
8.8 GOVERNMENT & PUBLIC SECTOR
8.8.1 DELIVERY OF MULTILINGUAL ANNOUNCEMENTS AND RELIABLE COMMUNICATION INFRASTRUCTURE DURING EMERGENCY SITUATIONS TO DRIVE MARKET
8.8.2 USE CASES
8.8.2.1 Secure and Reliable Communication During Disasters
8.8.2.2 Integration with Safety Measures and Alerts
TABLE 57 GOVERNMENT & PUBLIC SECTOR: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 58 GOVERNMENT & PUBLIC SECTOR: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
8.9 TELECOM
8.9.1 NEED FOR COST-SAVINGS, IMPROVED VOIP TECHNOLOGY, AND SEAMLESS INTEGRATION WITH VARIOUS ENDPOINTS TO PROPEL MARKET
8.9.2 USE CASES
8.9.2.1 Competitive Total Cost of Ownership
8.9.2.2 Rapid Installation and Maintenance
TABLE 59 TELECOM: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 60 TELECOM: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
8.10 TRAVEL & HOSPITALITY
8.10.1 VIRTUAL VOICE ASSISTANCE AND SEAMLESS CHECK-IN AND CHECK-OUT MECHANISMS TO FUEL DEMAND FOR HOSTED PBX
8.10.2 USE CASES
8.10.2.1 Virtual Voice Assistant for Guest Inquiries
8.10.2.2 Real-time Room Booking and Reservations
TABLE 61 TRAVEL & HOSPITALITY: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 62 TRAVEL & HOSPITALITY: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
8.11 OTHER VERTICALS
8.11.1 USE CASES
8.11.1.1 GPS-enabled Routing and Tracking
8.11.1.2 Mobile Accessibility for On-the-Go Operation
8.11.1.3 Automated Property Updates via SMS
TABLE 63 OTHER VERTICALS: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 64 OTHER VERTICALS: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
9 HOSTED PBX MARKET, BY REGION
9.1 INTRODUCTION
TABLE 65 HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 66 HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
9.2 NORTH AMERICA
9.2.1 NORTH AMERICA: HOSTED PBX MARKET DRIVERS
9.2.2 NORTH AMERICA: RECESSION IMPACT
FIGURE 29 NORTH AMERICA: MARKET SNAPSHOT
TABLE 67 NORTH AMERICA: HOSTED PBX MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
TABLE 68 NORTH AMERICA: HOSTED PBX MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
TABLE 69 NORTH AMERICA: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 70 NORTH AMERICA: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 71 NORTH AMERICA: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 72 NORTH AMERICA: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 73 NORTH AMERICA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 74 NORTH AMERICA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 75 NORTH AMERICA: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 76 NORTH AMERICA: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 77 NORTH AMERICA: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 78 NORTH AMERICA: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.2.3 US
9.2.3.1 High level of technological awareness and presence of several CSPs to drive market
TABLE 79 US: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 80 US: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 81 US: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 82 US: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 83 US: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 84 US: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 85 US: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 86 US: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 87 US: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 88 US: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.2.4 CANADA
9.2.4.1 Cloud Adoption Strategy, cloud-friendly policies, burgeoning VoIP sector, and improved communication infrastructure to propel market
TABLE 89 CANADA: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 90 CANADA: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 91 CANADA: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 92 CANADA: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 93 CANADA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 94 CANADA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 95 CANADA: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 96 CANADA: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 97 CANADA: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 98 CANADA: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.3 EUROPE
9.3.1 EUROPE: HOSTED PBX MARKET DRIVERS
9.3.2 EUROPE: RECESSION IMPACT
TABLE 99 EUROPE: HOSTED PBX MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
TABLE 100 EUROPE: HOSTED PBX MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
TABLE 101 EUROPE: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 102 EUROPE: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 103 EUROPE: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 104 EUROPE: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 105 EUROPE: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 106 EUROPE: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 107 EUROPE: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 108 EUROPE: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 109 EUROPE: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 110 EUROPE: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.3.3 UK
9.3.3.1 High demand for flexible and scalable communication services and presence of major players to drive market
TABLE 111 UK: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 112 UK: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 113 UK: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 114 UK: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 115 UK: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 116 UK: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 117 UK: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 118 UK: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 119 UK: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 120 UK: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.3.4 GERMANY
9.3.4.1 Strong connectivity infrastructure, shift toward remote work, and initiatives such as ‘Cloud Strategy’ to drive market
9.3.5 ITALY
9.3.5.1 Implementation of strategic initiatives and ‘Cloud-First’ policy, regulatory support, and digitalization strategies to propel market
TABLE 121 ITALY: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 122 ITALY: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 123 ITALY: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 124 ITALY: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 125 ITALY: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 126 ITALY: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 127 ITALY: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 128 ITALY: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 129 ITALY: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 130 ITALY: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.3.6 FRANCE
9.3.6.1 Telecommunication initiatives, government support, and strategic investments to fuel demand for hosted PBX solutions
9.3.7 SPAIN
9.3.7.1 National Cloud Services Strategy for Public Administrations to prioritize use of cloud technologies in public administrations
9.3.8 REST OF EUROPE
9.4 ASIA PACIFIC
9.4.1 ASIA PACIFIC: HOSTED PBX MARKET DRIVERS
9.4.2 ASIA PACIFIC: RECESSION IMPACT
FIGURE 30 ASIA PACIFIC: MARKET SNAPSHOT
TABLE 131 ASIA PACIFIC: HOSTED PBX MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
TABLE 132 ASIA PACIFIC: HOSTED PBX MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
TABLE 133 ASIA PACIFIC: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 134 ASIA PACIFIC: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 135 ASIA PACIFIC: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 136 ASIA PACIFIC: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 137 ASIA PACIFIC: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 138 ASIA PACIFIC: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 139 ASIA PACIFIC: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 140 ASIA PACIFIC: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 141 ASIA PACIFIC: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 142 ASIA PACIFIC: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.4.3 CHINA
9.4.3.1 Robust existing infrastructure, presence of many vendors, and stable economy to drive market
TABLE 143 CHINA: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 144 CHINA: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 145 CHINA: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 146 CHINA: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 147 CHINA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 148 CHINA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 149 CHINA: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 150 CHINA: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 151 CHINA: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 152 CHINA: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.4.4 INDIA
9.4.4.1 Implementation of ‘Digital India’ initiative and other strategic policies to boost demand for hosted PBX solutions
9.4.5 JAPAN
9.4.5.1 Government's focus on technological advancements and popularity of UCC solutions to propel market
9.4.6 AUSTRALIA & NEW ZEALAND
9.4.6.1 Rise in remote and hybrid work models and businesses prioritizing collaborative technologies to drive market
9.4.7 SOUTH KOREA
9.4.7.1 Presence of tech giants and investment from major companies to fuel demand for hosted PBX solutions
9.4.8 SOUTHEAST ASIA
9.4.8.1 Focus on digital transformation, cloud adoption, and improvement of government ICT infrastructure to drive market
9.4.9 REST OF ASIA PACIFIC
9.5 MIDDLE EAST & AFRICA
9.5.1 MIDDLE EAST & AFRICA: HOSTED PBX MARKET DRIVERS
9.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT
TABLE 153 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
TABLE 154 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
TABLE 155 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 156 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 157 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 158 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 159 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 160 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 161 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 162 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 163 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 164 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.5.3 GCC COUNTRIES
TABLE 165 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
TABLE 166 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
9.5.3.1 UAE
9.5.3.1.1 Expansion of cloud infrastructure and shift to VoIP to drive market
9.5.3.2 KSA
9.5.3.2.1 Supportive regulatory frameworks and implementation of ‘CCRF and Beem’ initiatives to propel market
TABLE 167 KSA: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 168 KSA: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 169 KSA: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 170 KSA: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 171 KSA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 172 KSA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 173 KSA: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 174 KSA: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 175 KSA: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 176 KSA: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.5.3.3 Rest of GCC Countries
9.5.4 SOUTH AFRICA
9.5.4.1 Advancements in cloud and developments by major players to fuel demand for hosted PBX solutions
9.5.5 REST OF MIDDLE EAST & AFRICA
9.6 LATIN AMERICA
9.6.1 LATIN AMERICA: HOSTED PBX MARKET DRIVERS
9.6.2 LATIN AMERICA: RECESSION IMPACT
TABLE 177 LATIN AMERICA: HOSTED PBX MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
TABLE 178 LATIN AMERICA: HOSTED PBX MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
TABLE 179 LATIN AMERICA: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 180 LATIN AMERICA: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 181 LATIN AMERICA: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 182 LATIN AMERICA: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 183 LATIN AMERICA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 184 LATIN AMERICA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 185 LATIN AMERICA: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 186 LATIN AMERICA: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 187 LATIN AMERICA: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 188 LATIN AMERICA: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.6.3 BRAZIL
9.6.3.1 Rising spending on IT & telecommunications sector and focus on ‘National Strategy for Connected Schools’ to drive market
TABLE 189 BRAZIL: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 190 BRAZIL: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 191 BRAZIL: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 192 BRAZIL: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 193 BRAZIL: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 194 BRAZIL: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 195 BRAZIL: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 196 BRAZIL: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 197 BRAZIL: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 198 BRAZIL: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.6.4 MEXICO
9.6.4.1 Improved connectivity and government’s collaboration with major players to fuel demand for hosted PBX market
9.6.5 REST OF LATIN AMERICA
10 COMPETITIVE LANDSCAPE
10.1 INTRODUCTION
10.2 KEY PLAYER STRATEGIES/RIGHT TO WIN
10.2.1 OVERVIEW OF STRATEGIES ADOPTED BY KEY HOSTED PBX PROVIDERS
10.3 REVENUE ANALYSIS
FIGURE 31 HISTORICAL REVENUE ANALYSIS OF KEY PLAYERS, 2020–2022 (USD BILLION)
10.4 MARKET SHARE ANALYSIS
FIGURE 32 HOSTED PBX MARKET SHARE ANALYSIS, 2022
TABLE 199 HOSTED PBX MARKET: DEGREE OF COMPETITION
10.5 COMPANY EVALUATION MATRIX
10.5.1 STARS
10.5.2 EMERGING LEADERS
10.5.3 PERVASIVE PLAYERS
10.5.4 PARTICIPANTS
FIGURE 33 HOSTED PBX MARKET: COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2022
10.5.5 COMPANY FOOTPRINT
TABLE 200 OVERALL COMPANY FOOTPRINT
TABLE 201 OFFERING FOOTPRINT
TABLE 202 APPLICATION FOOTPRINT
TABLE 203 REGION FOOTPRINT
10.6 START-UP/SME EVALUATION MATRIX
10.6.1 PROGRESSIVE COMPANIES
10.6.2 RESPONSIVE COMPANIES
10.6.3 DYNAMIC COMPANIES
10.6.4 STARTING BLOCKS
FIGURE 34 HOSTED PBX MARKET: COMPANY EVALUATION MATRIX FOR START-UPS/SMES, 2022
10.6.5 COMPETITIVE BENCHMARKING
TABLE 204 DETAILED LIST OF START-UPS/SMES
TABLE 205 COMPETITIVE BENCHMARKING OF START-UPS/SMES
TABLE 206 COMPETITIVE BENCHMARKING OF KEY PLAYERS
10.7 COMPETITIVE SCENARIO AND TRENDS
10.7.1 PRODUCT LAUNCHES
TABLE 207 HOSTED PBX MARKET: PRODUCT LAUNCHES, JANUARY 2021–DECEMBER 2023
10.7.2 DEALS
TABLE 208 HOSTED PBX MARKET: DEALS, JANUARY 2021–SEPTEMBER 2023
10.8 HOSTED PBX PRODUCT BENCHMARKING
10.8.1 PROMINENT HOSTED PBX
TABLE 209 COMPARATIVE ANALYSIS OF PROMINENT HOSTED PBX VENDORS
10.8.1.1 AT&T Office@Hand
10.8.1.2 RingCentral Cloud PBX Phone system
10.8.1.3 3CX Phone System
10.8.1.4 Nextiva Cloud PBX
10.9 VALUATION AND FINANCIAL METRICS OF KEY HOSTED PBX PROVIDERS
FIGURE 35 VALUATION AND FINANCIAL METRICS OF KEY HOSTED PBX VENDORS
11 COMPANY PROFILES
(Business overview, Products/Services/Solutions offered, Recent Developments, MNM view)*
11.1 KEY PLAYERS
11.1.1 AT&T INC
TABLE 210 AT&T INC: COMPANY OVERVIEW
FIGURE 36 AT&T INC: COMPANY SNAPSHOT
TABLE 211 AT&T INC: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 212 AT&T INC: DEALS
11.1.2 VERIZON COMMUNICATIONS INC.
TABLE 213 VERIZON COMMUNICATIONS INC.: COMPANY OVERVIEW
FIGURE 37 VERIZON COMMUNICATIONS INC.: COMPANY SNAPSHOT
TABLE 214 VERIZON COMMUNICATIONS INC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 215 VERIZON COMMUNICATIONS INC.: DEALS
11.1.3 CISCO SYSTEMS INC
TABLE 216 CISCO SYSTEMS INC: COMPANY OVERVIEW
FIGURE 38 CISCO SYSTEMS INC: COMPANY SNAPSHOT
TABLE 217 CISCO SYSTEMS INC: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 218 CISCO SYSTEMS INC: PRODUCT LAUNCHES/UPDATES
TABLE 219 CISCO SYSTEMS INC: DEALS
11.1.4 BT GROUP
TABLE 220 BT GROUP: COMPANY OVERVIEW
FIGURE 39 BT GROUP: COMPANY SNAPSHOT
TABLE 221 BT GROUP: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 222 BT GROUP: PRODUCT LAUNCHES/UPDATES
TABLE 223 BT GROUP: DEALS
11.1.5 RINGCENTRAL, INC.
TABLE 224 RINGCENTRAL, INC.: COMPANY OVERVIEW
FIGURE 40 RINGCENTRAL, INC.: COMPANY SNAPSHOT
TABLE 225 RINGCENTRAL, INC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 226 RINGCENTRAL, INC.: PRODUCT LAUNCHES/UPDATES
TABLE 227 RINGCENTRAL, INC.: DEALS
11.1.6 COMCAST CORPORATION
TABLE 228 COMCAST CORPORATION: COMPANY OVERVIEW
FIGURE 41 COMCAST CORPORATION: COMPANY SNAPSHOT
TABLE 229 COMCAST CORPORATION: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 230 COMCAST CORPORATION: DEALS
11.1.7 8X8, INC.
TABLE 231 8X8, INC.: COMPANY OVERVIEW
FIGURE 42 8X8, INC.: COMPANY SNAPSHOT
TABLE 232 8X8, INC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 233 8X8, INC.: DEALS
11.1.8 SANGOMA TECHNOLOGIES CORPORATION
TABLE 234 SANGOMA TECHNOLOGIES CORPORATION: COMPANY OVERVIEW
FIGURE 43 SANGOMA TECHNOLOGIES CORPORATION: COMPANY SNAPSHOT
TABLE 235 SANGOMA TECHNOLOGIES CORPORATION: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 236 SANGOMA TECHNOLOGIES CORPORATION: DEALS
11.1.9 LUMEN TECHNOLOGIES
TABLE 237 LUMEN TECHNOLOGIES: COMPANY OVERVIEW
FIGURE 44 LUMEN TECHNOLOGIES: COMPANY SNAPSHOT
TABLE 238 LUMEN TECHNOLOGIES: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 239 LUMEN TECHNOLOGIES: DEALS
11.1.10 NEXTIVA, INC.
11.1.11 FUSION CONNECT, INC.
11.1.12 AVAYA
11.1.13 MITEL NETWORKS CORPORATION
11.1.14 TPX COMMUNICATIONS
11.1.15 TELESYSTEM
11.2 START-UPS/SMES
11.2.1 OZONETEL COMMUNICATIONS
11.2.2 LINGO TELECOM, LLC
11.2.3 ONECONNECT
11.2.4 INTERGLOBE COMMUNICATIONS, INC.
11.2.5 CLOUDTALK
11.2.6 DATAVO
11.2.7 NEXGE TECHNOLOGIES
11.2.8 NOVOLINK COMMUNICATIONS, INC.
11.2.9 3CX
11.2.10 ASTRAQOM
*Details on Business overview, Products/Services/Solutions offered, Recent Developments, MNM view might not be captured in case of unlisted companies.
12 ADJACENT MARKETS
12.1 INTRODUCTION TO ADJACENT MARKETS
12.1.1 UNIFIED COMMUNICATION AND COLLABORATION MARKET
12.1.1.1 Market definition
12.1.1.2 Market overview
12.1.1.3 Unified Communication and Collaboration market, by component
TABLE 240 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
TABLE 241 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
TABLE 242 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE, 2017–2021 (USD MILLION)
TABLE 243 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE, 2022–2027 (USD MILLION)
TABLE 244 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE, 2017–2021 (USD MILLION)
TABLE 245 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE, 2022–2027 (USD MILLION)
12.1.1.4 Unified Communication and Collaboration market, by deployment mode
TABLE 246 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
TABLE 247 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
12.1.1.5 Unified Communication and Collaboration market, by vertical
TABLE 248 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL, 2017–2021 (USD MILLION)
TABLE 249 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
12.1.1.6 Unified Communication and Collaboration market, by region
TABLE 250 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION)
TABLE 251 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION)
12.1.2 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET
12.1.2.1 Market overview
12.1.2.2 Communication platform-as-a-service market, by component
TABLE 252 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY COMPONENT, 2018–2021 (USD MILLION)
TABLE 253 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
TABLE 254 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY SERVICE, 2018–2021 (USD MILLION)
TABLE 255 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY SERVICE, 2022–2027 (USD MILLION)
12.1.2.3 Communication platform-as-a-service market, by vertical
TABLE 256 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY VERTICAL, 2018–2021 (USD MILLION)
TABLE 257 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
12.1.2.4 Communication platform-as-a-service market, by region
TABLE 258 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY REGION, 2018–2021 (USD MILLION)
TABLE 259 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY REGION, 2022–2027 (USD MILLION)
13 APPENDIX
13.1 DISCUSSION GUIDE
13.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
13.3 CUSTOMIZATION OPTIONS
13.4 RELATED REPORTS
13.5 AUTHOR DETAILS
1.1 STUDY OBJECTIVES
1.2 MARKET DEFINITION
1.3 STUDY SCOPE
1.3.1 MARKET SEGMENTATION
1.3.2 REGIONS COVERED
1.3.3 INCLUSIONS & EXCLUSIONS
1.4 YEARS CONSIDERED
1.5 CURRENCY CONSIDERED
TABLE 1 USD EXCHANGE RATES, 2020–2022
1.6 STAKEHOLDERS
1.7 SUMMARY OF CHANGES
1.7.1 IMPACT OF RECESSION
2 RESEARCH METHODOLOGY
2.1 RESEARCH DATA
FIGURE 1 HOSTED PBX MARKET: RESEARCH DESIGN
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
2.1.2.1 Primary interviews with experts
2.1.2.2 Breakdown of primary profiles
FIGURE 2 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION
2.1.2.3 Key insights from industry experts
2.2 MARKET SIZE ESTIMATION
FIGURE 3 HOSTED PBX MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
2.2.1 TOP-DOWN APPROACH
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY SIDE): REVENUE OF OFFERINGS IN HOSTED PBX MARKET
2.2.2 BOTTOM-UP APPROACH
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2 (DEMAND SIDE): REGIONAL SPENDING OF HOSTED PBX MARKET
FIGURE 6 MARKET SIZE ESTIMATION USING BOTTOM-UP APPROACH
2.3 DATA TRIANGULATION
FIGURE 7 DATA TRIANGULATION AND MARKET BREAKUP
2.4 RISK ASSESSMENT
TABLE 2 RISK ASSESSMENT
2.5 RESEARCH ASSUMPTIONS
TABLE 3 RESEARCH ASSUMPTIONS
2.6 LIMITATIONS AND RISK ASSESSMENT
2.7 RECESSION IMPACT ANALYSIS
3 EXECUTIVE SUMMARY
FIGURE 8 HOSTED PBX MARKET TO WITNESS SIGNIFICANT GROWTH DURING FORECAST PERIOD
FIGURE 9 HOSTED PBX MARKET: REGIONAL SNAPSHOT
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE OPPORTUNITIES FOR KEY PLAYERS IN HOSTED PBX MARKET
FIGURE 10 INCREASING DEMAND FOR ENTERPRISE MOBILITY TO DRIVE MARKET
4.2 SEGMENTS WITH SIGNIFICANT SHARES IN HOSTED PBX MARKET
FIGURE 11 HOSTED PBX MARKET: SEGMENTS WITH SIGNIFICANT GROWTH RATE IN 2023
4.3 HOSTED PBX MARKET, BY APPLICATION
FIGURE 12 UNIFIED COMMUNICATION AND COLLABORATION SEGMENT TO HOLD LARGEST MARKET SHARE IN 2023
4.4 HOSTED PBX MARKET, BY OFFERING
FIGURE 13 SERVICES SEGMENT TO ACCOUNT FOR HIGHER CAGR DURING FORECAST PERIOD
4.5 HOSTED PBX MARKET, BY VERTICAL
FIGURE 14 BFSI SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD
4.6 NORTH AMERICA: HOSTED PBX MARKET, OFFERING AND TOP THREE VERTICALS
FIGURE 15 SOLUTIONS AND BFSI SEGMENTS TO HOLD LARGEST MARKET SHARES IN 2023
5 MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 INTRODUCTION
5.2 MARKET DYNAMICS
FIGURE 16 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: HOSTED PBX MARKET
5.2.1 DRIVERS
5.2.1.1 Rising demand for enterprise mobility
5.2.1.2 Advancements in VoIP technology
5.2.1.3 Increasing adoption of Unified Communication-as-a-Service (UCaaS)
5.2.1.4 Shift of organizations from capital expenditure (CAPEX) model to operating expense (OPEX) model
5.2.2 RESTRAINTS
5.2.2.1 Security and privacy concerns
5.2.2.2 Compatibility and interoperability issues
5.2.3 OPPORTUNITIES
5.2.3.1 WebRTC and 5G networks enhancing real-time communication
5.2.3.2 Upsurge in remote learning
5.2.4 CHALLENGES
5.2.4.1 Growing concerns over Quality of Service (QoS)
5.3 BRIEF HISTORY OF HOSTED PBX TECHNOLOGY
FIGURE 17 BRIEF HISTORY OF HOSTED PBX TECHNOLOGY
5.3.1 1990–2000
5.3.2 2001–2010
5.3.3 2011–2020
5.3.4 2021–PRESENT
5.4 ECOSYSTEM/MARKET MAP
FIGURE 18 HOSTED PBX: ECOSYSTEM
TABLE 4 HOSTED PBX MARKET: ECOSYSTEM
5.5 CASE STUDY ANALYSIS
5.5.1 CASE STUDY 1: BREKEKE PBX MT EDITION SIMPLIFIED MULTI-TENANCY FOR COST-EFFECTIVE CUSTOMIZED TELEPHONY
5.5.2 CASE STUDY 2: XORCOM’S SOLUTION HELPED IN UPGRADING ATTON EL TESORO HOTEL’S IP TELEPHONY SYSTEM
5.5.3 CASE STUDY 3: VIRTUALPBX 300 PLAN TRANSFORMED TSELLC’S WORK DISTRIBUTION MODEL
5.5.4 CASE STUDY 4: VIRTUALPBX DASH PROVIDED MIND & MILL WITH SCALABLE AND EFFICIENT PHONE SYSTEM
5.6 VALUE CHAIN ANALYSIS
FIGURE 19 HOSTED PBX MARKET: VALUE CHAIN ANALYSIS
5.6.1 SERVICE PROVIDERS
5.6.2 SOFTWARE/APPLICATION PROVIDERS
5.6.3 INFRASTRUCTURE PROVIDERS
5.6.4 CHANNEL PARTNERS
5.6.5 END-USE DEVICES
5.7 REGULATORY LANDSCAPE
5.7.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 5 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 6 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 7 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 8 REST OF THE WORLD: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
5.7.1.1 North America
5.7.1.1.1 US
5.7.1.1.2 Canada
5.7.1.2 Europe
5.7.1.2.1 Germany
5.7.1.2.2 UK
5.7.1.3 Asia Pacific
5.7.1.3.1 China
5.7.1.3.2 India
5.7.1.3.3 Japan
5.7.1.4 Middle East & Africa
5.7.1.4.1 UAE
5.7.1.4.2 KSA
5.7.1.5 Latin America
5.7.1.5.1 Brazil
5.7.1.5.2 Mexico
5.8 PATENT ANALYSIS
FIGURE 20 LIST OF MAJOR PATENTS
5.8.1 LIST OF MAJOR PATENTS
5.9 TECHNOLOGY ANALYSIS
5.9.1 KEY TECHNOLOGIES
5.9.1.1 Virtualization
5.9.1.2 VoIP
5.9.1.3 Cloud Computing
5.9.1.4 Unified Communications (UC)
5.9.1.5 Session Initiation Protocol (SIP)
5.9.2 COMPLEMENTARY TECHNOLOGIES
5.9.2.1 Natural Language Processing (NLP)
5.9.2.2 Edge Computing
5.9.2.3 Interactive Voice Response (IVR)
5.9.3 ADJACENT TECHNOLOGIES
5.9.3.1 5G
5.9.3.2 Mobility
5.10 PRICING ANALYSIS
5.10.1 AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY BILLING CYCLE
FIGURE 21 AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY BILLING CYCLE
TABLE 9 AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY BILLING CYCLE (USD)
5.10.2 INDICATIVE PRICING ANALYSIS OF KEY PLAYERS, BY FEATURE
TABLE 10 INDICATIVE PRICING ANALYSIS OF HOSTED PBX SOLUTIONS,
BY FEATURE (USD)
5.11 PORTER’S FIVE FORCES ANALYSIS
TABLE 11 HOSTED PBX MARKET: PORTER’S FIVE FORCES ANALYSIS
FIGURE 22 PORTER’S FIVE FORCES ANALYSIS
5.11.1 THREAT OF NEW ENTRANTS
5.11.2 THREAT OF SUBSTITUTES
5.11.3 BARGAINING POWER OF BUYERS
5.11.4 BARGAINING POWER OF SUPPLIERS
5.11.5 INTENSITY OF COMPETITIVE RIVALRY
5.12 TRENDS AND DISRUPTIONS IMPACTING CUSTOMER’S BUSINESS
FIGURE 23 TRENDS AND DISRUPTIONS IMPACTING CUSTOMER’S BUSINESS
5.13 KEY STAKEHOLDERS & BUYING CRITERIA
5.13.1 KEY STAKEHOLDERS IN BUYING PROCESS
FIGURE 24 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE END USERS
TABLE 12 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE END USERS (%)
5.13.2 BUYING CRITERIA
FIGURE 25 KEY BUYING CRITERIA FOR TOP THREE END USERS
TABLE 13 KEY BUYING CRITERIA FOR TOP END USERS
5.14 KEY CONFERENCES & EVENTS, 2023–2024
TABLE 14 DETAILED LIST OF CONFERENCES & EVENTS, 2023–2024
5.15 BEST PRACTICES IN HOSTED PBX MARKET
5.15.1 NETWORK ASSESSMENT
5.15.2 QUALITY OF SERVICE (QOS) CONFIGURATION
5.15.3 SECURITY MEASURES
5.15.4 REDUNDANCY AND HIGH AVAILABILITY
5.15.5 BANDWIDTH MONITORING AND MANAGEMENT
5.15.6 CODEC SELECTION
5.15.7 REGULAR BACKUPS
5.15.8 EMPLOYEE TRAINING
5.15.9 VOIP-COMPATIBLE HARDWARE
5.15.10 REGULAR SYSTEM UPDATES
5.15.11 MONITORING AND ANALYTICS
5.15.12 SCALABILITY PLANNING
5.16 CURRENT AND EMERGING BUSINESS MODELS
5.16.1 SUBSCRIPTION MODEL
5.16.2 CONSUMPTION-BASED MODEL
5.16.3 TIERED MODEL
5.16.4 FREEMIUM MODEL
5.16.5 WHITE-LABEL MODEL
5.16.6 HYBRID AND MULTI-CLOUD MODELS
5.16.7 MANAGED SERVICES AND OUTSOURCING
5.16.8 PAY-AS-YOU-GROW
5.17 HOSTED PBX TOOLS, FRAMEWORKS, AND TECHNIQUES
5.18 FUTURE LANDSCAPE OF HOSTED PBX MARKET
5.18.1 SHORT-TERM ROADMAP (2023–2025)
5.18.2 MID-TERM ROADMAP (2026–2028)
5.18.3 LONG-TERM ROADMAP (2029–2030)
5.19 HOSTED PBX ARCHITECTURE
5.19.1 HOSTED PBX PROVIDER
5.19.2 VOIP PHONE
5.19.3 INTERNET
5.20 COMPARISON OF HOSTED PBX AND TRADITIONAL PBX
6 HOSTED PBX MARKET, BY OFFERING
6.1 INTRODUCTION
FIGURE 26 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
6.1.1 OFFERINGS: HOSTED PBX MARKET DRIVERS
TABLE 15 HOSTED PBX MARKET, BY SOLUTION, 2017–2022 (USD MILLION)
TABLE 16 HOSTED PBX MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
6.2 SOLUTION
6.2.1 NEED TO ENHANCE EFFICIENCY AND IMPROVE CUSTOMER EXPERIENCE AND ORGANIZATIONAL RESPONSIVENESS TO DRIVE MARKET
TABLE 17 SOLUTION: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 18 SOLUTION: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
6.3 SERVICES
TABLE 19 SERVICES: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 20 SERVICES: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
TABLE 21 HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 22 HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
6.3.1 PROFESSIONAL SERVICES
TABLE 23 PROFESSIONAL SERVICES: HOSTED PBX MARKET, BY TYPE, 2017–2022 (USD MILLION)
TABLE 24 PROFESSIONAL SERVICES: HOSTED PBX MARKET, BY TYPE, 2023–2028 (USD MILLION)
TABLE 25 PROFESSIONAL SERVICES: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 26 PROFESSIONAL SERVICES: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
6.3.1.1 Deployment & Integration
6.3.1.1.1 Need for seamless integration with existing hardware and software components to ensure optimal performance and security to drive market
TABLE 27 DEPLOYMENT & INTEGRATION: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 28 DEPLOYMENT & INTEGRATION: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
6.3.1.2 Training, Support, and Maintenance
6.3.1.2.1 Need for trained staff to handle calls and systems and configure options to propel market
TABLE 29 TRAINING, SUPPORT, AND MAINTENANCE: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 30 TRAINING, SUPPORT, AND MAINTENANCE: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
6.3.2 MANAGED SERVICES
6.3.2.1 Focus on streamlining and optimizing communication systems to fuel demand for hosted PBX managed services
TABLE 31 MANAGED SERVICES: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 32 MANAGED SERVICES: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
7 HOSTED PBX MARKET, BY APPLICATION
7.1 INTRODUCTION
FIGURE 27 CONTACT CENTER SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
7.1.1 APPLICATIONS: HOSTED PBX MARKET DRIVERS
TABLE 33 HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 34 HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
7.2 UNIFIED COMMUNICATION & COLLABORATION
TABLE 35 UNIFIED COMMUNICATION & COLLABORATION: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 36 UNIFIED COMMUNICATION & COLLABORATION: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
7.2.1 REAL-TIME COMMUNICATION
7.2.1.1 Availability of real-time communication tools and technologies to propel market
7.2.2 FILE SHARING
7.2.2.1 Need for simplifying and enhancing collaborative efforts to drive market
7.2.3 REMOTE COLLABORATION
7.2.3.1 Increased flexibility and responsiveness of hosted PBX systems to drive its use for remote collaboration
7.2.4 FAX-ON-DEMAND
7.2.4.1 Need for rapid document exchanges and enhanced workflow to boost demand for fax-on-demand UC&C
7.3 MOBILITY
7.3.1 NEED TO ENSURE SEAMLESS COMMUNICATION ACROSS DIVERSE LOCATIONS TO BOOST DEMAND FOR HOSTED PBX SOLUTIONS
TABLE 37 MOBILITY: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 38 MOBILITY: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
7.4 CONTACT CENTER
TABLE 39 CONTACT CENTER: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 40 CONTACT CENTER: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
7.4.1 VIRTUAL ASSISTANCE & SUPPORT
7.4.1.1 Need for deploying automated systems to cater to routine customer queries and support needs to drive market
7.4.2 CALL ROUTING & QUEUEING
7.4.2.1 Need for management of incoming calls during peak hours to fuel demand for hosted PBX systems for call routing and queueing
7.4.3 CALL RECORDING & MONITORING
7.4.3.1 Need for ensuring compliance adherence, quality assurance, and dispute resolution to boost demand for hosted PBX systems for call recording and monitoring
7.5 OTHER APPLICATIONS
TABLE 41 OTHER APPLICATIONS: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 42 OTHER APPLICATIONS: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
8 HOSTED PBX MARKET, BY VERTICAL
8.1 INTRODUCTION
FIGURE 28 HEALTHCARE & LIFE SCIENCES VERTICAL TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
8.1.1 VERTICALS: HOSTED PBX MARKET DRIVERS
TABLE 43 HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 44 HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
8.2 BFSI
8.2.1 NEED FOR IMPROVED CUSTOMER SERVICE THROUGH STREAMLINED COMMUNICATION PROCESSES AND ENHANCED OPERATIONAL EFFICIENCY AND COST SAVINGS TO DRIVE MARKET
8.2.2 USE CASES
8.2.2.1 Customer Support and Service Center
8.2.2.2 Multi-location Connectivity
TABLE 45 BFSI: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 46 BFSI: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
8.3 MANUFACTURING
8.3.1 FOCUS ON IMPROVED RESOURCE PLANNING AND STREAMLINED WORKFLOW TO DRIVE MARKET
8.3.2 USE CASES
8.3.2.1 Supply Chain Coordination
8.3.2.2 Remote Troubleshooting
TABLE 47 MANUFACTURING: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 48 MANUFACTURING: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
8.4 RETAIL & ECOMMERCE
8.4.1 HOSTED PBX TO SIMPLIFY COMMUNICATION PROCESSES AND ENSURE CUSTOMER INQUIRIES ARE HANDLED TIMELY AND ACCURATELY
8.4.2 USE CASES
8.4.2.1 Order Management and Support
8.4.2.2 Returns and Exchanges Coordination
TABLE 49 RETAIL & ECOMMERCE: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 50 RETAIL & ECOMMERCE: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
8.5 HEALTHCARE & LIFE SCIENCES
8.5.1 NEED FOR IMPROVING PATIENT ENGAGEMENT, AUTOMATED APPOINTMENT SCHEDULING, INTELLIGENT CALL ROUTING, AND PRIORITIZATION OF EMERGENCY CALLS TO DRIVE MARKET
8.5.2 USE CASES
8.5.2.1 Automated Appointment Scheduling
8.5.2.2 Virtual Health Assistants
TABLE 51 HEALTHCARE & LIFE SCIENCES: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 52 HEALTHCARE & LIFE SCIENCES: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
8.6 IT & ITES
8.6.1 SHIFT FROM TRADITIONAL, COMPLEX CONTACT CENTER SETUPS TO DIGITALIZED VOICE SOLUTIONS AND ADOPTION OF ‘WFH’ MODEL TO DRIVE MARKET
8.6.2 USE CASES
8.6.2.1 Smart Outbound Call Connectivity
8.6.2.2 Flexible Deployment Options
TABLE 53 IT & ITES: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 54 IT & ITES: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
8.7 EDUCATION
8.7.1 HOSTED PBX TO ENABLE SEAMLESS BROADCASTING THROUGH CAMPUSES AND HELP ADMINISTRATORS MANAGE CONFIGURATIONS FROM ANYWHERE
8.7.2 USE CASES
8.7.2.1 Zoned Public Announcements
8.7.2.2 Dialing Restrictions for Classroom Phone
TABLE 55 EDUCATION: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 56 EDUCATION: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
8.8 GOVERNMENT & PUBLIC SECTOR
8.8.1 DELIVERY OF MULTILINGUAL ANNOUNCEMENTS AND RELIABLE COMMUNICATION INFRASTRUCTURE DURING EMERGENCY SITUATIONS TO DRIVE MARKET
8.8.2 USE CASES
8.8.2.1 Secure and Reliable Communication During Disasters
8.8.2.2 Integration with Safety Measures and Alerts
TABLE 57 GOVERNMENT & PUBLIC SECTOR: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 58 GOVERNMENT & PUBLIC SECTOR: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
8.9 TELECOM
8.9.1 NEED FOR COST-SAVINGS, IMPROVED VOIP TECHNOLOGY, AND SEAMLESS INTEGRATION WITH VARIOUS ENDPOINTS TO PROPEL MARKET
8.9.2 USE CASES
8.9.2.1 Competitive Total Cost of Ownership
8.9.2.2 Rapid Installation and Maintenance
TABLE 59 TELECOM: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 60 TELECOM: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
8.10 TRAVEL & HOSPITALITY
8.10.1 VIRTUAL VOICE ASSISTANCE AND SEAMLESS CHECK-IN AND CHECK-OUT MECHANISMS TO FUEL DEMAND FOR HOSTED PBX
8.10.2 USE CASES
8.10.2.1 Virtual Voice Assistant for Guest Inquiries
8.10.2.2 Real-time Room Booking and Reservations
TABLE 61 TRAVEL & HOSPITALITY: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 62 TRAVEL & HOSPITALITY: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
8.11 OTHER VERTICALS
8.11.1 USE CASES
8.11.1.1 GPS-enabled Routing and Tracking
8.11.1.2 Mobile Accessibility for On-the-Go Operation
8.11.1.3 Automated Property Updates via SMS
TABLE 63 OTHER VERTICALS: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 64 OTHER VERTICALS: HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
9 HOSTED PBX MARKET, BY REGION
9.1 INTRODUCTION
TABLE 65 HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 66 HOSTED PBX MARKET, BY REGION, 2023–2028 (USD MILLION)
9.2 NORTH AMERICA
9.2.1 NORTH AMERICA: HOSTED PBX MARKET DRIVERS
9.2.2 NORTH AMERICA: RECESSION IMPACT
FIGURE 29 NORTH AMERICA: MARKET SNAPSHOT
TABLE 67 NORTH AMERICA: HOSTED PBX MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
TABLE 68 NORTH AMERICA: HOSTED PBX MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
TABLE 69 NORTH AMERICA: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 70 NORTH AMERICA: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 71 NORTH AMERICA: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 72 NORTH AMERICA: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 73 NORTH AMERICA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 74 NORTH AMERICA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 75 NORTH AMERICA: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 76 NORTH AMERICA: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 77 NORTH AMERICA: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 78 NORTH AMERICA: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.2.3 US
9.2.3.1 High level of technological awareness and presence of several CSPs to drive market
TABLE 79 US: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 80 US: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 81 US: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 82 US: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 83 US: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 84 US: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 85 US: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 86 US: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 87 US: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 88 US: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.2.4 CANADA
9.2.4.1 Cloud Adoption Strategy, cloud-friendly policies, burgeoning VoIP sector, and improved communication infrastructure to propel market
TABLE 89 CANADA: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 90 CANADA: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 91 CANADA: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 92 CANADA: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 93 CANADA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 94 CANADA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 95 CANADA: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 96 CANADA: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 97 CANADA: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 98 CANADA: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.3 EUROPE
9.3.1 EUROPE: HOSTED PBX MARKET DRIVERS
9.3.2 EUROPE: RECESSION IMPACT
TABLE 99 EUROPE: HOSTED PBX MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
TABLE 100 EUROPE: HOSTED PBX MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
TABLE 101 EUROPE: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 102 EUROPE: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 103 EUROPE: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 104 EUROPE: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 105 EUROPE: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 106 EUROPE: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 107 EUROPE: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 108 EUROPE: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 109 EUROPE: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 110 EUROPE: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.3.3 UK
9.3.3.1 High demand for flexible and scalable communication services and presence of major players to drive market
TABLE 111 UK: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 112 UK: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 113 UK: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 114 UK: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 115 UK: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 116 UK: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 117 UK: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 118 UK: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 119 UK: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 120 UK: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.3.4 GERMANY
9.3.4.1 Strong connectivity infrastructure, shift toward remote work, and initiatives such as ‘Cloud Strategy’ to drive market
9.3.5 ITALY
9.3.5.1 Implementation of strategic initiatives and ‘Cloud-First’ policy, regulatory support, and digitalization strategies to propel market
TABLE 121 ITALY: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 122 ITALY: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 123 ITALY: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 124 ITALY: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 125 ITALY: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 126 ITALY: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 127 ITALY: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 128 ITALY: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 129 ITALY: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 130 ITALY: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.3.6 FRANCE
9.3.6.1 Telecommunication initiatives, government support, and strategic investments to fuel demand for hosted PBX solutions
9.3.7 SPAIN
9.3.7.1 National Cloud Services Strategy for Public Administrations to prioritize use of cloud technologies in public administrations
9.3.8 REST OF EUROPE
9.4 ASIA PACIFIC
9.4.1 ASIA PACIFIC: HOSTED PBX MARKET DRIVERS
9.4.2 ASIA PACIFIC: RECESSION IMPACT
FIGURE 30 ASIA PACIFIC: MARKET SNAPSHOT
TABLE 131 ASIA PACIFIC: HOSTED PBX MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
TABLE 132 ASIA PACIFIC: HOSTED PBX MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
TABLE 133 ASIA PACIFIC: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 134 ASIA PACIFIC: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 135 ASIA PACIFIC: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 136 ASIA PACIFIC: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 137 ASIA PACIFIC: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 138 ASIA PACIFIC: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 139 ASIA PACIFIC: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 140 ASIA PACIFIC: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 141 ASIA PACIFIC: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 142 ASIA PACIFIC: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.4.3 CHINA
9.4.3.1 Robust existing infrastructure, presence of many vendors, and stable economy to drive market
TABLE 143 CHINA: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 144 CHINA: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 145 CHINA: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 146 CHINA: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 147 CHINA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 148 CHINA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 149 CHINA: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 150 CHINA: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 151 CHINA: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 152 CHINA: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.4.4 INDIA
9.4.4.1 Implementation of ‘Digital India’ initiative and other strategic policies to boost demand for hosted PBX solutions
9.4.5 JAPAN
9.4.5.1 Government's focus on technological advancements and popularity of UCC solutions to propel market
9.4.6 AUSTRALIA & NEW ZEALAND
9.4.6.1 Rise in remote and hybrid work models and businesses prioritizing collaborative technologies to drive market
9.4.7 SOUTH KOREA
9.4.7.1 Presence of tech giants and investment from major companies to fuel demand for hosted PBX solutions
9.4.8 SOUTHEAST ASIA
9.4.8.1 Focus on digital transformation, cloud adoption, and improvement of government ICT infrastructure to drive market
9.4.9 REST OF ASIA PACIFIC
9.5 MIDDLE EAST & AFRICA
9.5.1 MIDDLE EAST & AFRICA: HOSTED PBX MARKET DRIVERS
9.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT
TABLE 153 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
TABLE 154 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
TABLE 155 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 156 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 157 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 158 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 159 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 160 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 161 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 162 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 163 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 164 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.5.3 GCC COUNTRIES
TABLE 165 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
TABLE 166 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
9.5.3.1 UAE
9.5.3.1.1 Expansion of cloud infrastructure and shift to VoIP to drive market
9.5.3.2 KSA
9.5.3.2.1 Supportive regulatory frameworks and implementation of ‘CCRF and Beem’ initiatives to propel market
TABLE 167 KSA: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 168 KSA: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 169 KSA: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 170 KSA: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 171 KSA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 172 KSA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 173 KSA: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 174 KSA: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 175 KSA: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 176 KSA: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.5.3.3 Rest of GCC Countries
9.5.4 SOUTH AFRICA
9.5.4.1 Advancements in cloud and developments by major players to fuel demand for hosted PBX solutions
9.5.5 REST OF MIDDLE EAST & AFRICA
9.6 LATIN AMERICA
9.6.1 LATIN AMERICA: HOSTED PBX MARKET DRIVERS
9.6.2 LATIN AMERICA: RECESSION IMPACT
TABLE 177 LATIN AMERICA: HOSTED PBX MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
TABLE 178 LATIN AMERICA: HOSTED PBX MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
TABLE 179 LATIN AMERICA: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 180 LATIN AMERICA: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 181 LATIN AMERICA: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 182 LATIN AMERICA: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 183 LATIN AMERICA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 184 LATIN AMERICA: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 185 LATIN AMERICA: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 186 LATIN AMERICA: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 187 LATIN AMERICA: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 188 LATIN AMERICA: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.6.3 BRAZIL
9.6.3.1 Rising spending on IT & telecommunications sector and focus on ‘National Strategy for Connected Schools’ to drive market
TABLE 189 BRAZIL: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 190 BRAZIL: HOSTED PBX MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 191 BRAZIL: HOSTED PBX MARKET, BY SERVICE, 2017–2022 (USD MILLION)
TABLE 192 BRAZIL: HOSTED PBX MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 193 BRAZIL: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
TABLE 194 BRAZIL: HOSTED PBX MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
TABLE 195 BRAZIL: HOSTED PBX MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
TABLE 196 BRAZIL: HOSTED PBX MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
TABLE 197 BRAZIL: HOSTED PBX MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 198 BRAZIL: HOSTED PBX MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.6.4 MEXICO
9.6.4.1 Improved connectivity and government’s collaboration with major players to fuel demand for hosted PBX market
9.6.5 REST OF LATIN AMERICA
10 COMPETITIVE LANDSCAPE
10.1 INTRODUCTION
10.2 KEY PLAYER STRATEGIES/RIGHT TO WIN
10.2.1 OVERVIEW OF STRATEGIES ADOPTED BY KEY HOSTED PBX PROVIDERS
10.3 REVENUE ANALYSIS
FIGURE 31 HISTORICAL REVENUE ANALYSIS OF KEY PLAYERS, 2020–2022 (USD BILLION)
10.4 MARKET SHARE ANALYSIS
FIGURE 32 HOSTED PBX MARKET SHARE ANALYSIS, 2022
TABLE 199 HOSTED PBX MARKET: DEGREE OF COMPETITION
10.5 COMPANY EVALUATION MATRIX
10.5.1 STARS
10.5.2 EMERGING LEADERS
10.5.3 PERVASIVE PLAYERS
10.5.4 PARTICIPANTS
FIGURE 33 HOSTED PBX MARKET: COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2022
10.5.5 COMPANY FOOTPRINT
TABLE 200 OVERALL COMPANY FOOTPRINT
TABLE 201 OFFERING FOOTPRINT
TABLE 202 APPLICATION FOOTPRINT
TABLE 203 REGION FOOTPRINT
10.6 START-UP/SME EVALUATION MATRIX
10.6.1 PROGRESSIVE COMPANIES
10.6.2 RESPONSIVE COMPANIES
10.6.3 DYNAMIC COMPANIES
10.6.4 STARTING BLOCKS
FIGURE 34 HOSTED PBX MARKET: COMPANY EVALUATION MATRIX FOR START-UPS/SMES, 2022
10.6.5 COMPETITIVE BENCHMARKING
TABLE 204 DETAILED LIST OF START-UPS/SMES
TABLE 205 COMPETITIVE BENCHMARKING OF START-UPS/SMES
TABLE 206 COMPETITIVE BENCHMARKING OF KEY PLAYERS
10.7 COMPETITIVE SCENARIO AND TRENDS
10.7.1 PRODUCT LAUNCHES
TABLE 207 HOSTED PBX MARKET: PRODUCT LAUNCHES, JANUARY 2021–DECEMBER 2023
10.7.2 DEALS
TABLE 208 HOSTED PBX MARKET: DEALS, JANUARY 2021–SEPTEMBER 2023
10.8 HOSTED PBX PRODUCT BENCHMARKING
10.8.1 PROMINENT HOSTED PBX
TABLE 209 COMPARATIVE ANALYSIS OF PROMINENT HOSTED PBX VENDORS
10.8.1.1 AT&T Office@Hand
10.8.1.2 RingCentral Cloud PBX Phone system
10.8.1.3 3CX Phone System
10.8.1.4 Nextiva Cloud PBX
10.9 VALUATION AND FINANCIAL METRICS OF KEY HOSTED PBX PROVIDERS
FIGURE 35 VALUATION AND FINANCIAL METRICS OF KEY HOSTED PBX VENDORS
11 COMPANY PROFILES
(Business overview, Products/Services/Solutions offered, Recent Developments, MNM view)*
11.1 KEY PLAYERS
11.1.1 AT&T INC
TABLE 210 AT&T INC: COMPANY OVERVIEW
FIGURE 36 AT&T INC: COMPANY SNAPSHOT
TABLE 211 AT&T INC: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 212 AT&T INC: DEALS
11.1.2 VERIZON COMMUNICATIONS INC.
TABLE 213 VERIZON COMMUNICATIONS INC.: COMPANY OVERVIEW
FIGURE 37 VERIZON COMMUNICATIONS INC.: COMPANY SNAPSHOT
TABLE 214 VERIZON COMMUNICATIONS INC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 215 VERIZON COMMUNICATIONS INC.: DEALS
11.1.3 CISCO SYSTEMS INC
TABLE 216 CISCO SYSTEMS INC: COMPANY OVERVIEW
FIGURE 38 CISCO SYSTEMS INC: COMPANY SNAPSHOT
TABLE 217 CISCO SYSTEMS INC: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 218 CISCO SYSTEMS INC: PRODUCT LAUNCHES/UPDATES
TABLE 219 CISCO SYSTEMS INC: DEALS
11.1.4 BT GROUP
TABLE 220 BT GROUP: COMPANY OVERVIEW
FIGURE 39 BT GROUP: COMPANY SNAPSHOT
TABLE 221 BT GROUP: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 222 BT GROUP: PRODUCT LAUNCHES/UPDATES
TABLE 223 BT GROUP: DEALS
11.1.5 RINGCENTRAL, INC.
TABLE 224 RINGCENTRAL, INC.: COMPANY OVERVIEW
FIGURE 40 RINGCENTRAL, INC.: COMPANY SNAPSHOT
TABLE 225 RINGCENTRAL, INC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 226 RINGCENTRAL, INC.: PRODUCT LAUNCHES/UPDATES
TABLE 227 RINGCENTRAL, INC.: DEALS
11.1.6 COMCAST CORPORATION
TABLE 228 COMCAST CORPORATION: COMPANY OVERVIEW
FIGURE 41 COMCAST CORPORATION: COMPANY SNAPSHOT
TABLE 229 COMCAST CORPORATION: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 230 COMCAST CORPORATION: DEALS
11.1.7 8X8, INC.
TABLE 231 8X8, INC.: COMPANY OVERVIEW
FIGURE 42 8X8, INC.: COMPANY SNAPSHOT
TABLE 232 8X8, INC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 233 8X8, INC.: DEALS
11.1.8 SANGOMA TECHNOLOGIES CORPORATION
TABLE 234 SANGOMA TECHNOLOGIES CORPORATION: COMPANY OVERVIEW
FIGURE 43 SANGOMA TECHNOLOGIES CORPORATION: COMPANY SNAPSHOT
TABLE 235 SANGOMA TECHNOLOGIES CORPORATION: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 236 SANGOMA TECHNOLOGIES CORPORATION: DEALS
11.1.9 LUMEN TECHNOLOGIES
TABLE 237 LUMEN TECHNOLOGIES: COMPANY OVERVIEW
FIGURE 44 LUMEN TECHNOLOGIES: COMPANY SNAPSHOT
TABLE 238 LUMEN TECHNOLOGIES: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 239 LUMEN TECHNOLOGIES: DEALS
11.1.10 NEXTIVA, INC.
11.1.11 FUSION CONNECT, INC.
11.1.12 AVAYA
11.1.13 MITEL NETWORKS CORPORATION
11.1.14 TPX COMMUNICATIONS
11.1.15 TELESYSTEM
11.2 START-UPS/SMES
11.2.1 OZONETEL COMMUNICATIONS
11.2.2 LINGO TELECOM, LLC
11.2.3 ONECONNECT
11.2.4 INTERGLOBE COMMUNICATIONS, INC.
11.2.5 CLOUDTALK
11.2.6 DATAVO
11.2.7 NEXGE TECHNOLOGIES
11.2.8 NOVOLINK COMMUNICATIONS, INC.
11.2.9 3CX
11.2.10 ASTRAQOM
*Details on Business overview, Products/Services/Solutions offered, Recent Developments, MNM view might not be captured in case of unlisted companies.
12 ADJACENT MARKETS
12.1 INTRODUCTION TO ADJACENT MARKETS
12.1.1 UNIFIED COMMUNICATION AND COLLABORATION MARKET
12.1.1.1 Market definition
12.1.1.2 Market overview
12.1.1.3 Unified Communication and Collaboration market, by component
TABLE 240 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
TABLE 241 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
TABLE 242 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE, 2017–2021 (USD MILLION)
TABLE 243 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE, 2022–2027 (USD MILLION)
TABLE 244 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE, 2017–2021 (USD MILLION)
TABLE 245 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE, 2022–2027 (USD MILLION)
12.1.1.4 Unified Communication and Collaboration market, by deployment mode
TABLE 246 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
TABLE 247 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
12.1.1.5 Unified Communication and Collaboration market, by vertical
TABLE 248 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL, 2017–2021 (USD MILLION)
TABLE 249 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
12.1.1.6 Unified Communication and Collaboration market, by region
TABLE 250 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION)
TABLE 251 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION)
12.1.2 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET
12.1.2.1 Market overview
12.1.2.2 Communication platform-as-a-service market, by component
TABLE 252 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY COMPONENT, 2018–2021 (USD MILLION)
TABLE 253 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
TABLE 254 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY SERVICE, 2018–2021 (USD MILLION)
TABLE 255 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY SERVICE, 2022–2027 (USD MILLION)
12.1.2.3 Communication platform-as-a-service market, by vertical
TABLE 256 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY VERTICAL, 2018–2021 (USD MILLION)
TABLE 257 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
12.1.2.4 Communication platform-as-a-service market, by region
TABLE 258 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY REGION, 2018–2021 (USD MILLION)
TABLE 259 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY REGION, 2022–2027 (USD MILLION)
13 APPENDIX
13.1 DISCUSSION GUIDE
13.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
13.3 CUSTOMIZATION OPTIONS
13.4 RELATED REPORTS
13.5 AUTHOR DETAILS
