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Healthcare CRM Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028

March 2023 | 145 pages | ID: HD3D00CEE75AEN
IMARC Group

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The global healthcare CRM market size reached US$ 13.9 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 28.8 Billion by 2028, exhibiting a growth rate (CAGR) of 12.71% during 2023-2028.

Healthcare customer relationship management (HCRM) refers to a specialized software-based solution designed for medical institutions to manage customer-related processes. It is usually deployed on cloud or on-premises in the form of operational, analytical and collaborative CRM. It includes comprehensive patient management, dashboard and reporting, caregiver management and communication tools. HCRM records the patient’s information, such as medical history, visits, prescriptions and medical bills, into a holistic profile and is also used for scheduling and tracking medical appointments. It aids in maintaining an updated database about the patients with valuable insights and offer quality support to the customers. As a result, they are widely used across hospitals, clinics and diagnostic centers.

Healthcare CRM Market Trends:
Significant growth in the healthcare industry across the globe is one of the key factors creating a positive outlook for the market. Moreover, the increasing requirement for effective solutions to improve patient’s treatment and healthcare experience is providing a thrust to the market growth. Additionally, various technological advancements, such as the integration of the Internet of Things (IoT), artificial intelligence (AI), machine learning (ML) and cloud-computing solutions with the HCRM platforms, are acting as other growth-inducing factors. These solutions provide high-quality virtual care, home care and remote disease monitoring services to the patient through chatbots and real-time interactions. These tools also assist in minimizing the human effort that results in enhanced cost efficiency, minimal risk of errors and optimized communications. Other factors, including rising healthcare expenditures of the masses, along with extensive research and development (R&D) activities, are anticipated to drive the market growth.

Key Market Segmentation:
IMARC Group provides an analysis of the key trends in each sub-segment of the global healthcare CRM market report, along with forecasts at the global, regional and country level from 2023-2028. Our report has categorized the market based on product, application, technology and end use.

Breakup by Product:

Individual
Referral
Individual and Referral

Breakup by Application:

Community Outreach
Case Coordination
Case Management
Relationship Management

Breakup by Technology:

Cloud-based
Mobile
Social
Collaborative
Predictive

Breakup by End Use:

Payers
Providers
Life Science Companies

Breakup by Region:

North America
United States
Canada
Asia-Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa

Competitive Landscape:
The competitive landscape of the industry has also been examined along with the profiles of the key players being Accenture Plc, AllScripts Healthcare Solutions Inc, Amdocs, Aspect Software Inc, International Business Machines Corporation, Microsoft Corporation, Oracle Corporation, Salesforce.com inc, SAP SE and Siemens Healthineers AG (Siemens AG).

Key Questions Answered in This Report

1. What was the size of the global healthcare CRM market in 2022?
2. What is the expected growth rate of the global healthcare CRM market during 2023-2028?
3. What are the key factors driving the global healthcare CRM market?
4. What has been the impact of COVID-19 on the global healthcare CRM market?
5. What is the breakup of the global healthcare CRM market based on the product?
6. What is the breakup of the global healthcare CRM market based on the application?
7. What is the breakup of the global healthcare CRM market based on technology?
8. What is the breakup of the global healthcare CRM market based on the end use?
9. What are the key regions in the global healthcare CRM market?
10. Who are the key players/companies in the global healthcare CRM market?
1 PREFACE

2 SCOPE AND METHODOLOGY

2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
  2.3.1 Primary Sources
  2.3.2 Secondary Sources
2.4 Market Estimation
  2.4.1 Bottom-Up Approach
  2.4.2 Top-Down Approach
2.5 Forecasting Methodology

3 EXECUTIVE SUMMARY

4 INTRODUCTION

4.1 Overview
4.2 Key Industry Trends

5 GLOBAL HEALTHCARE CRM MARKET

5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast

6 MARKET BREAKUP BY PRODUCT

6.1 Individual
  6.1.1 Market Trends
  6.1.2 Market Forecast
6.2 Referral
  6.2.1 Market Trends
  6.2.2 Market Forecast
6.3 Individual and Referral
  6.3.1 Market Trends
  6.3.2 Market Forecast

7 MARKET BREAKUP BY APPLICATION

7.1 Community Outreach
  7.1.1 Market Trends
  7.1.2 Market Forecast
7.2 Case Coordination
  7.2.1 Market Trends
  7.2.2 Market Forecast
7.3 Case Management
  7.3.1 Market Trends
  7.3.2 Market Forecast
7.4 Relationship Management
  7.4.1 Market Trends
  7.4.2 Market Forecast

8 MARKET BREAKUP BY TECHNOLOGY

8.1 Cloud-based
  8.1.1 Market Trends
  8.1.2 Market Forecast
8.2 Mobile
  8.2.1 Market Trends
  8.2.2 Market Forecast
8.3 Social
  8.3.1 Market Trends
  8.3.2 Market Forecast
8.4 Collaborative
  8.4.1 Market Trends
  8.4.2 Market Forecast
8.5 Predictive
  8.5.1 Market Trends
  8.5.2 Market Forecast

9 MARKET BREAKUP BY END USE

9.1 Payers
  9.1.1 Market Trends
  9.1.2 Market Forecast
9.2 Providers
  9.2.1 Market Trends
  9.2.2 Market Forecast
9.3 Life Science Companies
  9.3.1 Market Trends
  9.3.2 Market Forecast

10 MARKET BREAKUP BY REGION

10.1 North America
  10.1.1 United States
    10.1.1.1 Market Trends
    10.1.1.2 Market Forecast
  10.1.2 Canada
    10.1.2.1 Market Trends
    10.1.2.2 Market Forecast
10.2 Asia-Pacific
  10.2.1 China
    10.2.1.1 Market Trends
    10.2.1.2 Market Forecast
  10.2.2 Japan
    10.2.2.1 Market Trends
    10.2.2.2 Market Forecast
  10.2.3 India
    10.2.3.1 Market Trends
    10.2.3.2 Market Forecast
  10.2.4 South Korea
    10.2.4.1 Market Trends
    10.2.4.2 Market Forecast
  10.2.5 Australia
    10.2.5.1 Market Trends
    10.2.5.2 Market Forecast
  10.2.6 Indonesia
    10.2.6.1 Market Trends
    10.2.6.2 Market Forecast
  10.2.7 Others
    10.2.7.1 Market Trends
    10.2.7.2 Market Forecast
10.3 Europe
  10.3.1 Germany
    10.3.1.1 Market Trends
    10.3.1.2 Market Forecast
  10.3.2 France
    10.3.2.1 Market Trends
    10.3.2.2 Market Forecast
  10.3.3 United Kingdom
    10.3.3.1 Market Trends
    10.3.3.2 Market Forecast
  10.3.4 Italy
    10.3.4.1 Market Trends
    10.3.4.2 Market Forecast
  10.3.5 Spain
    10.3.5.1 Market Trends
    10.3.5.2 Market Forecast
  10.3.6 Russia
    10.3.6.1 Market Trends
    10.3.6.2 Market Forecast
  10.3.7 Others
    10.3.7.1 Market Trends
    10.3.7.2 Market Forecast
10.4 Latin America
  10.4.1 Brazil
    10.4.1.1 Market Trends
    10.4.1.2 Market Forecast
  10.4.2 Mexico
    10.4.2.1 Market Trends
    10.4.2.2 Market Forecast
  10.4.3 Others
    10.4.3.1 Market Trends
    10.4.3.2 Market Forecast
10.5 Middle East and Africa
  10.5.1 Market Trends
  10.5.2 Market Breakup by Country
  10.5.3 Market Forecast

11 SWOT ANALYSIS

11.1 Overview
11.2 Strengths
11.3 Weaknesses
11.4 Opportunities
11.5 Threats

12 VALUE CHAIN ANALYSIS

13 PORTERS FIVE FORCES ANALYSIS

13.1 Overview
13.2 Bargaining Power of Buyers
13.3 Bargaining Power of Suppliers
13.4 Degree of Competition
13.5 Threat of New Entrants
13.6 Threat of Substitutes

14 PRICE ANALYSIS

15 COMPETITIVE LANDSCAPE

15.1 Market Structure
15.2 Key Players
15.3 Profiles of Key Players
  15.3.1 Accenture Plc
    15.3.1.1 Company Overview
    15.3.1.2 Product Portfolio
    15.3.1.3 Financials
    15.3.1.4 SWOT Analysis
  15.3.2 AllScripts Healthcare Solutions Inc
    15.3.2.1 Company Overview
    15.3.2.2 Product Portfolio
    15.3.2.3 Financials
    15.3.2.4 SWOT Analysis
  15.3.3 Amdocs
    15.3.3.1 Company Overview
    15.3.3.2 Product Portfolio
    15.3.3.3 Financials
  15.3.4 Aspect Software Inc
    15.3.4.1 Company Overview
    15.3.4.2 Product Portfolio
  15.3.5 International Business Machines Corporation
    15.3.5.1 Company Overview
    15.3.5.2 Product Portfolio
    15.3.5.3 Financials
    15.3.5.4 SWOT Analysis
  15.3.6 Microsoft Corporation
    15.3.6.1 Company Overview
    15.3.6.2 Product Portfolio
    15.3.6.3 Financials
    15.3.6.4 SWOT Analysis
  15.3.7 Oracle Corporation
    15.3.7.1 Company Overview
    15.3.7.2 Product Portfolio
    15.3.7.3 Financials
    15.3.7.4 SWOT Analysis
  15.3.8 Salesforce.com inc
    15.3.8.1 Company Overview
    15.3.8.2 Product Portfolio
    15.3.8.3 Financials
    15.3.8.4 SWOT Analysis
  15.3.9 SAP SE
    15.3.9.1 Company Overview
    15.3.9.2 Product Portfolio
    15.3.9.3 Financials
    15.3.9.4 SWOT Analysis
  15.3.10 Siemens Healthineers AG (Siemens AG)
    15.3.10.1 Company Overview
    15.3.10.2 Product Portfolio
    15.3.10.3 Financials
    15.3.10.4 SWOT Analysis

LIST OF TABLES

Table 1: Global: Healthcare CRM Market: Key Industry Highlights, 2022 and 2028
Table 2: Global: Healthcare CRM Market Forecast: Breakup by Product (in Million US$), 2023-2028
Table 3: Global: Healthcare CRM Market Forecast: Breakup by Application (in Million US$), 2023-2028
Table 4: Global: Healthcare CRM Market Forecast: Breakup by Technology (in Million US$), 2023-2028
Table 5: Global: Healthcare CRM Market Forecast: Breakup by End Use (in Million US$), 2023-2028
Table 6: Global: Healthcare CRM Market Forecast: Breakup by Region (in Million US$), 2023-2028
Table 7: Global: Healthcare CRM Market: Competitive Structure
Table 8: Global: Healthcare CRM Market: Key Players

LIST OF FIGURES

Figure 1: Global: Healthcare CRM Market: Major Drivers and Challenges
Figure 2: Global: Healthcare CRM Market: Sales Value (in Billion US$), 2017-2022
Figure 3: Global: Healthcare CRM Market Forecast: Sales Value (in Billion US$), 2023-2028
Figure 4: Global: Healthcare CRM Market: Breakup by Product (in %), 2022
Figure 5: Global: Healthcare CRM Market: Breakup by Application (in %), 2022
Figure 6: Global: Healthcare CRM Market: Breakup by Technology (in %), 2022
Figure 7: Global: Healthcare CRM Market: Breakup by End Use (in %), 2022
Figure 8: Global: Healthcare CRM Market: Breakup by Region (in %), 2022
Figure 9: Global: Healthcare CRM (Individual) Market: Sales Value (in Million US$), 2017 & 2022
Figure 10: Global: Healthcare CRM (Individual) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 11: Global: Healthcare CRM (Referral) Market: Sales Value (in Million US$), 2017 & 2022
Figure 12: Global: Healthcare CRM (Referral) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 13: Global: Healthcare CRM (Individual and Referral) Market: Sales Value (in Million US$), 2017 & 2022
Figure 14: Global: Healthcare CRM (Individual and Referral) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 15: Global: Healthcare CRM (Community Outreach) Market: Sales Value (in Million US$), 2017 & 2022
Figure 16: Global: Healthcare CRM (Community Outreach) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 17: Global: Healthcare CRM (Case Coordination) Market: Sales Value (in Million US$), 2017 & 2022
Figure 18: Global: Healthcare CRM (Case Coordination) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 19: Global: Healthcare CRM (Case Management) Market: Sales Value (in Million US$), 2017 & 2022
Figure 20: Global: Healthcare CRM (Case Management) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 21: Global: Healthcare CRM (Relationship Management) Market: Sales Value (in Million US$), 2017 & 2022
Figure 22: Global: Healthcare CRM (Relationship Management) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 23: Global: Healthcare CRM (Cloud-based) Market: Sales Value (in Million US$), 2017 & 2022
Figure 24: Global: Healthcare CRM (Cloud-based) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 25: Global: Healthcare CRM (Mobile) Market: Sales Value (in Million US$), 2017 & 2022
Figure 26: Global: Healthcare CRM (Mobile) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 27: Global: Healthcare CRM (Social) Market: Sales Value (in Million US$), 2017 & 2022
Figure 28: Global: Healthcare CRM (Social) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 29: Global: Healthcare CRM (Collaborative) Market: Sales Value (in Million US$), 2017 & 2022
Figure 30: Global: Healthcare CRM (Collaborative) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 31: Global: Healthcare CRM (Predictive) Market: Sales Value (in Million US$), 2017 & 2022
Figure 32: Global: Healthcare CRM (Predictive) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 33: Global: Healthcare CRM (Payers) Market: Sales Value (in Million US$), 2017 & 2022
Figure 34: Global: Healthcare CRM (Payers) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 35: Global: Healthcare CRM (Providers) Market: Sales Value (in Million US$), 2017 & 2022
Figure 36: Global: Healthcare CRM (Providers) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 37: Global: Healthcare CRM (Life Science Companies) Market: Sales Value (in Million US$), 2017 & 2022
Figure 38: Global: Healthcare CRM (Life Science Companies) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 39: North America: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 40: North America: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 41: United States: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 42: United States: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 43: Canada: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 44: Canada: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 45: Asia-Pacific: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 46: Asia-Pacific: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 47: China: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 48: China: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 49: Japan: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 50: Japan: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 51: India: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 52: India: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 53: South Korea: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 54: South Korea: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 55: Australia: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 56: Australia: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 57: Indonesia: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 58: Indonesia: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 59: Others: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 60: Others: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 61: Europe: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 62: Europe: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 63: Germany: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 64: Germany: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 65: France: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 66: France: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 67: United Kingdom: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 68: United Kingdom: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 69: Italy: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 70: Italy: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 71: Spain: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 72: Spain: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 73: Russia: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 74: Russia: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 75: Others: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 76: Others: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 77: Latin America: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 78: Latin America: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 79: Brazil: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 80: Brazil: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 81: Mexico: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 82: Mexico: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 83: Others: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 84: Others: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 85: Middle East and Africa: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
Figure 86: Middle East and Africa: Healthcare CRM Market: Breakup by Country (in %), 2022
Figure 87: Middle East and Africa: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 88: Global: Healthcare CRM Industry: SWOT Analysis
Figure 89: Global: Healthcare CRM Industry: Value Chain Analysis
Figure 90: Global: Healthcare CRM Industry: Porter's Five Forces Analysis


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