Global Customer Success Platforms Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
The Global Customer Success Platforms Market is expected to grow from USD 784.87 Million in 2018 to USD 2,287.97 Million by the end of 2025 at a Compound Annual Growth Rate (CAGR) of 16.51%.
The positioning of the Global Customer Success Platforms Market vendors in FPNV Positioning Matrix are determined by Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) and placed into four quadrants (F: Forefront, P: Pathfinders, N: Niche, and V: Vital).
The report deeply explores the recent significant developments by the leading vendors and innovation profiles in the Global Customer Success Platforms Market including are Gainsight, Inc., Natero, Inc., Salesforce.com, Inc., Strikedeck, Inc., Totango Ltd., Akita, Armatic Technologies Inc., Bolstra, LLC, Catalyst Software, ChurnZero, Inc., ClientSuccess, Inc., CustomerSuccessBox, Planhat, Salesmachine Inc., and UserIQ.
On the basis of Component, the Global Customer Success Platforms Market is studied across Services and Solution.
On the basis of Application, the Global Customer Success Platforms Market is studied across Customer Experience Management, Customer Service, Risk and Compliance Management, and Sales and Marketing Management.
On the basis of Deployment, the Global Customer Success Platforms Market is studied across Cloud and On-Premises.
On the basis of Industry, the Global Customer Success Platforms Market is studied across Banking, Financial Services, and Insurance, Government and Public Sector, Healthcare and Life Sciences, Retail and eCommerce, and Telecommunications and It.
For the detailed coverage of the study, the market has been geographically divided into the Americas, Asia-Pacific, and Europe, Middle East & Africa. The report provides details of qualitative and quantitative insights about the major countries in the region and taps the major regional developments in detail.
In the report, we have covered two proprietary models, the FPNV Positioning Matrix and Competitive Strategic Window. The FPNV Positioning Matrix analyses the competitive market place for the players in terms of product satisfaction and business strategy they adopt to sustain in the market. The Competitive Strategic Window analyses the competitive landscape in terms of markets, applications, and geographies. The Competitive Strategic Window helps the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. During a forecast period, it defines the optimal or favorable fit for the vendors to adopt successive merger and acquisitions strategies, geography expansion, research & development, new product introduction strategies to execute further business expansion and growth.
Research Methodology:
Our market forecasting is based on a market model derived from market connectivity, dynamics, and identified influential factors around which assumptions about the market are made. These assumptions are enlightened by fact-bases, put by primary and secondary research instruments, regressive analysis and an extensive connect with industry people. Market forecasting derived from in-depth understanding attained from future market spending patterns provides quantified insight to support your decision-making process. The interview is recorded, and the information gathered in put on the drawing board with the information collected through secondary research.
The report provides insights on the following pointers:
1. Market Penetration: Provides comprehensive information on sulfuric acid offered by the key players in the Global Customer Success Platforms Market
2. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and new product developments in the Global Customer Success Platforms Market
3. Market Development: Provides in-depth information about lucrative emerging markets and analyzes the markets for the Global Customer Success Platforms Market
4. Market Diversification: Provides detailed information about new products launches, untapped geographies, recent developments, and investments in the Global Customer Success Platforms Market
5. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, and manufacturing capabilities of the leading players in the Global Customer Success Platforms Market
The report answers questions such as:
1. What is the market size of Customer Success Platforms market in the Global?
2. What are the factors that affect the growth in the Global Customer Success Platforms Market over the forecast period?
3. What is the competitive position in the Global Customer Success Platforms Market?
4. Which are the best product areas to be invested in over the forecast period in the Global Customer Success Platforms Market?
5. What are the opportunities in the Global Customer Success Platforms Market?
6. What are the modes of entering the Global Customer Success Platforms Market?
The positioning of the Global Customer Success Platforms Market vendors in FPNV Positioning Matrix are determined by Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) and placed into four quadrants (F: Forefront, P: Pathfinders, N: Niche, and V: Vital).
The report deeply explores the recent significant developments by the leading vendors and innovation profiles in the Global Customer Success Platforms Market including are Gainsight, Inc., Natero, Inc., Salesforce.com, Inc., Strikedeck, Inc., Totango Ltd., Akita, Armatic Technologies Inc., Bolstra, LLC, Catalyst Software, ChurnZero, Inc., ClientSuccess, Inc., CustomerSuccessBox, Planhat, Salesmachine Inc., and UserIQ.
On the basis of Component, the Global Customer Success Platforms Market is studied across Services and Solution.
On the basis of Application, the Global Customer Success Platforms Market is studied across Customer Experience Management, Customer Service, Risk and Compliance Management, and Sales and Marketing Management.
On the basis of Deployment, the Global Customer Success Platforms Market is studied across Cloud and On-Premises.
On the basis of Industry, the Global Customer Success Platforms Market is studied across Banking, Financial Services, and Insurance, Government and Public Sector, Healthcare and Life Sciences, Retail and eCommerce, and Telecommunications and It.
For the detailed coverage of the study, the market has been geographically divided into the Americas, Asia-Pacific, and Europe, Middle East & Africa. The report provides details of qualitative and quantitative insights about the major countries in the region and taps the major regional developments in detail.
In the report, we have covered two proprietary models, the FPNV Positioning Matrix and Competitive Strategic Window. The FPNV Positioning Matrix analyses the competitive market place for the players in terms of product satisfaction and business strategy they adopt to sustain in the market. The Competitive Strategic Window analyses the competitive landscape in terms of markets, applications, and geographies. The Competitive Strategic Window helps the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. During a forecast period, it defines the optimal or favorable fit for the vendors to adopt successive merger and acquisitions strategies, geography expansion, research & development, new product introduction strategies to execute further business expansion and growth.
Research Methodology:
Our market forecasting is based on a market model derived from market connectivity, dynamics, and identified influential factors around which assumptions about the market are made. These assumptions are enlightened by fact-bases, put by primary and secondary research instruments, regressive analysis and an extensive connect with industry people. Market forecasting derived from in-depth understanding attained from future market spending patterns provides quantified insight to support your decision-making process. The interview is recorded, and the information gathered in put on the drawing board with the information collected through secondary research.
The report provides insights on the following pointers:
1. Market Penetration: Provides comprehensive information on sulfuric acid offered by the key players in the Global Customer Success Platforms Market
2. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and new product developments in the Global Customer Success Platforms Market
3. Market Development: Provides in-depth information about lucrative emerging markets and analyzes the markets for the Global Customer Success Platforms Market
4. Market Diversification: Provides detailed information about new products launches, untapped geographies, recent developments, and investments in the Global Customer Success Platforms Market
5. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, and manufacturing capabilities of the leading players in the Global Customer Success Platforms Market
The report answers questions such as:
1. What is the market size of Customer Success Platforms market in the Global?
2. What are the factors that affect the growth in the Global Customer Success Platforms Market over the forecast period?
3. What is the competitive position in the Global Customer Success Platforms Market?
4. Which are the best product areas to be invested in over the forecast period in the Global Customer Success Platforms Market?
5. What are the opportunities in the Global Customer Success Platforms Market?
6. What are the modes of entering the Global Customer Success Platforms Market?
1. PREFACE
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Stakeholders
2. RESEARCH & FORECASTING
2.1. Research Methodology
2.1.1. Research Process
2.1.2. Research Framework
2.1.3. Research Reliability & Validity
2.1.4. Research Assumptions
2.2. Forecasting Methodology
2.3. Research Outcome
2.3.1. 360iResearch Competitive Strategic Window
2.3.1.1. Leverage Zone
2.3.1.2. Vantage Zone
2.3.1.3. Speculative Zone
2.3.1.4. Bottleneck Zone
2.3.2. 360iResearch FPNV Positioning Matrix
2.3.2.1. 360iResearch Quadrants
2.3.2.1.1. Forefront
2.3.2.1.2. Pathfinders
2.3.2.1.3. Niche
2.3.2.1.4. Vital
2.3.2.2. Business Strategy
2.3.2.2.1. Business Growth
2.3.2.2.2. Industry Coverage
2.3.2.2.3. Financial Viability
2.3.2.2.4. Channel Support
2.3.2.3. Product Satisfaction
2.3.2.3.1. Value for Money
2.3.2.3.2. Ease of Use
2.3.2.3.3. Product Features
2.3.2.3.4. Customer Support
3. EXECUTIVE SUMMARY
3.1. Outlook in the Customer Success Platforms Market
3.2. Opportunities in the Customer Success Platforms Market
4. PREMIUM INSIGHT
4.1. Market Connectivity
4.2. Market Dynamics
4.2.1. Drivers
4.2.1.1. Benefits associated with cloud computing in customer success
4.2.1.2. Demand for advanced solution to monitor the customer score and reduce churn
4.2.2. Restraints
4.2.2.1. Complexity associated with the data aggregation and synchronization from multiple silos
4.2.3. Opportunities
4.2.3.1. Adoption of advanced technologies such as AI and Machine Learning
4.2.3.2. Increasing investment in customer service platform start-ups
4.2.4. Challenges
4.2.4.1. Data security and privacy concerns
4.3. Porter’s Five Forces Analysis
4.3.1. Threat of New Entrants
4.3.2. Threat of Substitutes
4.3.3. Bargaining Power of Customers
4.3.4. Bargaining Power of Suppliers
4.3.5. Industry Rivalry
4.4. Industry Trends
5. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET, BY COMPONENT
5.1. Overview
5.2. Market Sizing & Forecasting
5.3. Services
5.3.1. Consulting Services
5.3.2. Managed Services
5.3.3. Professional Services
5.3.4. Support and Maintenance Services
5.4. Solution
6. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET, BY APPLICATION
6.1. Overview
6.2. Market Sizing & Forecasting
6.3. Customer Experience Management
6.4. Customer Service
6.5. Risk and Compliance Management
6.6. Sales and Marketing Management
7. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET, BY DEPLOYMENT
7.1. Overview
7.2. Market Sizing & Forecasting
7.3. Cloud
7.4. On-Premises
8. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET, BY INDUSTRY
8.1. Overview
8.2. Market Sizing & Forecasting
8.3. Banking, Financial Services, and Insurance
8.4. Government and Public Sector
8.5. Healthcare and Life Sciences
8.6. Retail and eCommerce
8.7. Telecommunications and It
9. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET, BY GEOGRAPHY
9.1. Overview
9.2. Market Sizing & Forecasting
9.3. Americas
9.3.1. Overview
9.3.2. Market Sizing & Forecasting
9.3.3. Argentina
9.3.4. Brazil
9.3.5. Canada
9.3.6. Mexico
9.3.7. United States
9.4. Asia-Pacific
9.4.1. Overview
9.4.2. Market Sizing & Forecasting
9.4.3. Australia
9.4.4. China
9.4.5. India
9.4.6. Japan
9.5. Europe, Middle East & Africa
9.5.1. Overview
9.5.2. Market Sizing & Forecasting
9.5.3. France
9.5.4. Germany
9.5.5. Italy
9.5.6. Spain
9.5.7. United Kingdom
10. COMPETITIVE LANDSCAPE
10.1. 360iResearch FPNV Positioning Matrix for Global Customer Success Platforms Market
10.2. Market Vendor Ranking Analysis for Global Customer Success Platforms Market
10.3. Competitive News Feed Analysis for Global Customer Success Platforms Market
11. COMPANY USABILITY PROFILES
11.1. Gainsight, Inc.
11.1.1. Overview
11.1.2. Strategy
11.1.3. SWOT
11.2. Natero, Inc.
11.2.1. Overview
11.2.2. Strategy
11.2.3. SWOT
11.3. Salesforce.com, Inc.
11.3.1. Overview
11.3.2. Strategy
11.3.3. SWOT
11.4. Strikedeck, Inc.
11.4.1. Overview
11.4.2. Strategy
11.4.3. SWOT
11.5. Totango Ltd.
11.5.1. Overview
11.5.2. Strategy
11.5.3. SWOT
11.6. Akita
11.7. Armatic Technologies Inc.
11.8. Bolstra, LLC
11.9. Catalyst Software
11.10. ChurnZero, Inc.
11.11. ClientSuccess, Inc.
11.12. CustomerSuccessBox
11.13. Planhat
11.14. Salesmachine Inc.
11.15. UserIQ
12. APPENDIX
12.1. Discussion Guide
12.2. Top Reports
12.2.1. Global Crane Rental Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
12.2.2. Global Computer Vision Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
12.2.3. Global Payment Gateway Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
12.2.4. Global B2B Travel Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
12.2.5. Global Varicose Vein Treatment Devices Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
12.3. Author Details
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Stakeholders
2. RESEARCH & FORECASTING
2.1. Research Methodology
2.1.1. Research Process
2.1.2. Research Framework
2.1.3. Research Reliability & Validity
2.1.4. Research Assumptions
2.2. Forecasting Methodology
2.3. Research Outcome
2.3.1. 360iResearch Competitive Strategic Window
2.3.1.1. Leverage Zone
2.3.1.2. Vantage Zone
2.3.1.3. Speculative Zone
2.3.1.4. Bottleneck Zone
2.3.2. 360iResearch FPNV Positioning Matrix
2.3.2.1. 360iResearch Quadrants
2.3.2.1.1. Forefront
2.3.2.1.2. Pathfinders
2.3.2.1.3. Niche
2.3.2.1.4. Vital
2.3.2.2. Business Strategy
2.3.2.2.1. Business Growth
2.3.2.2.2. Industry Coverage
2.3.2.2.3. Financial Viability
2.3.2.2.4. Channel Support
2.3.2.3. Product Satisfaction
2.3.2.3.1. Value for Money
2.3.2.3.2. Ease of Use
2.3.2.3.3. Product Features
2.3.2.3.4. Customer Support
3. EXECUTIVE SUMMARY
3.1. Outlook in the Customer Success Platforms Market
3.2. Opportunities in the Customer Success Platforms Market
4. PREMIUM INSIGHT
4.1. Market Connectivity
4.2. Market Dynamics
4.2.1. Drivers
4.2.1.1. Benefits associated with cloud computing in customer success
4.2.1.2. Demand for advanced solution to monitor the customer score and reduce churn
4.2.2. Restraints
4.2.2.1. Complexity associated with the data aggregation and synchronization from multiple silos
4.2.3. Opportunities
4.2.3.1. Adoption of advanced technologies such as AI and Machine Learning
4.2.3.2. Increasing investment in customer service platform start-ups
4.2.4. Challenges
4.2.4.1. Data security and privacy concerns
4.3. Porter’s Five Forces Analysis
4.3.1. Threat of New Entrants
4.3.2. Threat of Substitutes
4.3.3. Bargaining Power of Customers
4.3.4. Bargaining Power of Suppliers
4.3.5. Industry Rivalry
4.4. Industry Trends
5. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET, BY COMPONENT
5.1. Overview
5.2. Market Sizing & Forecasting
5.3. Services
5.3.1. Consulting Services
5.3.2. Managed Services
5.3.3. Professional Services
5.3.4. Support and Maintenance Services
5.4. Solution
6. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET, BY APPLICATION
6.1. Overview
6.2. Market Sizing & Forecasting
6.3. Customer Experience Management
6.4. Customer Service
6.5. Risk and Compliance Management
6.6. Sales and Marketing Management
7. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET, BY DEPLOYMENT
7.1. Overview
7.2. Market Sizing & Forecasting
7.3. Cloud
7.4. On-Premises
8. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET, BY INDUSTRY
8.1. Overview
8.2. Market Sizing & Forecasting
8.3. Banking, Financial Services, and Insurance
8.4. Government and Public Sector
8.5. Healthcare and Life Sciences
8.6. Retail and eCommerce
8.7. Telecommunications and It
9. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET, BY GEOGRAPHY
9.1. Overview
9.2. Market Sizing & Forecasting
9.3. Americas
9.3.1. Overview
9.3.2. Market Sizing & Forecasting
9.3.3. Argentina
9.3.4. Brazil
9.3.5. Canada
9.3.6. Mexico
9.3.7. United States
9.4. Asia-Pacific
9.4.1. Overview
9.4.2. Market Sizing & Forecasting
9.4.3. Australia
9.4.4. China
9.4.5. India
9.4.6. Japan
9.5. Europe, Middle East & Africa
9.5.1. Overview
9.5.2. Market Sizing & Forecasting
9.5.3. France
9.5.4. Germany
9.5.5. Italy
9.5.6. Spain
9.5.7. United Kingdom
10. COMPETITIVE LANDSCAPE
10.1. 360iResearch FPNV Positioning Matrix for Global Customer Success Platforms Market
10.2. Market Vendor Ranking Analysis for Global Customer Success Platforms Market
10.3. Competitive News Feed Analysis for Global Customer Success Platforms Market
11. COMPANY USABILITY PROFILES
11.1. Gainsight, Inc.
11.1.1. Overview
11.1.2. Strategy
11.1.3. SWOT
11.2. Natero, Inc.
11.2.1. Overview
11.2.2. Strategy
11.2.3. SWOT
11.3. Salesforce.com, Inc.
11.3.1. Overview
11.3.2. Strategy
11.3.3. SWOT
11.4. Strikedeck, Inc.
11.4.1. Overview
11.4.2. Strategy
11.4.3. SWOT
11.5. Totango Ltd.
11.5.1. Overview
11.5.2. Strategy
11.5.3. SWOT
11.6. Akita
11.7. Armatic Technologies Inc.
11.8. Bolstra, LLC
11.9. Catalyst Software
11.10. ChurnZero, Inc.
11.11. ClientSuccess, Inc.
11.12. CustomerSuccessBox
11.13. Planhat
11.14. Salesmachine Inc.
11.15. UserIQ
12. APPENDIX
12.1. Discussion Guide
12.2. Top Reports
12.2.1. Global Crane Rental Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
12.2.2. Global Computer Vision Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
12.2.3. Global Payment Gateway Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
12.2.4. Global B2B Travel Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
12.2.5. Global Varicose Vein Treatment Devices Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
12.3. Author Details
