Global Cloud Contact Center Market Size, Status and Forecast 2025

March 2018 | 101 pages | ID: G5E3662C0B0EN
QYResearch

Abstracts

This report studies the global Cloud Contact Center market, analyzes and researches the Cloud Contact Center development status and forecast in United States, EU, Japan, China, India and Southeast Asia.
This report focuses on the top players in global market, like

• 8x8, Inc.
• Five9
• Cisco
• Genesys
• Oracle
• Newvoicemedia
• Connect First
• Aspect Software
• Nice Ltd.
• 3clogic
• Bt Group
• West Corporation
• Liveops
• Mitel Networks Corporation
• Ozonetel Systems Pvt. Ltd
• Evolve IP, LLC.

Market segment by Regions/Countries, this report covers

• United States
• EU
• Japan
• China
• India
• Southeast Asia

Market segment by Type, the product can be split into

• Public Cloud
• Private Cloud
• Hybrid Cloud

Market segment by Application, Cloud Contact Center can be split into

• BFSI
• Consumer Goods and Retail
• Government and Public Sector
• Healthcare and Life Sciences
• Manufacturing
• Media and Entertainment
• Telecommunication and Information Technology Enabled Services (ITES)
• Others

If you have any special requirements, please let us know and we will offer you the report as you want.

Contents

Global Cloud Contact Center Market Size, Status and Forecast 2025

1 INDUSTRY OVERVIEW OF CLOUD CONTACT CENTER

1.1 Cloud Contact Center Market Overview
  1.1.1 Cloud Contact Center Product Scope
  1.1.2 Market Status and Outlook
1.2 Global Cloud Contact Center Market Size and Analysis by Regions (2013-2018)
  1.2.1 United States
  1.2.2 EU
  1.2.3 Japan
  1.2.4 China
  1.2.5 India
  1.2.6 Southeast Asia
1.3 Cloud Contact Center Market by Type
  1.3.1 Public Cloud
  1.3.2 Private Cloud
  1.3.3 Hybrid Cloud
1.4 Cloud Contact Center Market by End Users/Application
  1.4.1 BFSI
  1.4.2 Consumer Goods and Retail
  1.4.3 Government and Public Sector
  1.4.4 Healthcare and Life Sciences
  1.4.5 Manufacturing
  1.4.6 Media and Entertainment
  1.4.7 Telecommunication and Information Technology Enabled Services (ITES)
  1.4.8 Others

2 GLOBAL CLOUD CONTACT CENTER COMPETITION ANALYSIS BY PLAYERS

2.1 Cloud Contact Center Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
  2.2.1 Market Concentration Rate
  2.2.2 Product/Service Differences
  2.2.3 New Entrants
  2.2.4 The Technology Trends in Future

3 COMPANY (TOP PLAYERS) PROFILES

3.1 8x8, Inc.
  3.1.1 Company Profile
  3.1.2 Main Business/Business Overview
  3.1.3 Products, Services and Solutions
  3.1.4 Cloud Contact Center Revenue (Million USD) (2013-2018)
  3.1.5 Recent Developments
3.2 Five9
  3.2.1 Company Profile
  3.2.2 Main Business/Business Overview
  3.2.3 Products, Services and Solutions
  3.2.4 Cloud Contact Center Revenue (Million USD) (2013-2018)
  3.2.5 Recent Developments
3.3 Cisco
  3.3.1 Company Profile
  3.3.2 Main Business/Business Overview
  3.3.3 Products, Services and Solutions
  3.3.4 Cloud Contact Center Revenue (Million USD) (2013-2018)
  3.3.5 Recent Developments
3.4 Genesys
  3.4.1 Company Profile
  3.4.2 Main Business/Business Overview
  3.4.3 Products, Services and Solutions
  3.4.4 Cloud Contact Center Revenue (Million USD) (2013-2018)
  3.4.5 Recent Developments
3.5 Oracle
  3.5.1 Company Profile
  3.5.2 Main Business/Business Overview
  3.5.3 Products, Services and Solutions
  3.5.4 Cloud Contact Center Revenue (Million USD) (2013-2018)
  3.5.5 Recent Developments
3.6 Newvoicemedia
  3.6.1 Company Profile
  3.6.2 Main Business/Business Overview
  3.6.3 Products, Services and Solutions
  3.6.4 Cloud Contact Center Revenue (Million USD) (2013-2018)
  3.6.5 Recent Developments
3.7 Connect First
  3.7.1 Company Profile
  3.7.2 Main Business/Business Overview
  3.7.3 Products, Services and Solutions
  3.7.4 Cloud Contact Center Revenue (Million USD) (2013-2018)
  3.7.5 Recent Developments
3.8 Aspect Software
  3.8.1 Company Profile
  3.8.2 Main Business/Business Overview
  3.8.3 Products, Services and Solutions
  3.8.4 Cloud Contact Center Revenue (Million USD) (2013-2018)
  3.8.5 Recent Developments
3.9 Nice Ltd.
  3.9.1 Company Profile
  3.9.2 Main Business/Business Overview
  3.9.3 Products, Services and Solutions
  3.9.4 Cloud Contact Center Revenue (Million USD) (2013-2018)
  3.9.5 Recent Developments
3.10 3clogic
  3.10.1 Company Profile
  3.10.2 Main Business/Business Overview
  3.10.3 Products, Services and Solutions
  3.10.4 Cloud Contact Center Revenue (Million USD) (2013-2018)
  3.10.5 Recent Developments
3.11 Bt Group
3.12 West Corporation
3.13 Liveops
3.14 Mitel Networks Corporation
3.15 Ozonetel Systems Pvt. Ltd
3.16 Evolve IP, LLC.

4 GLOBAL CLOUD CONTACT CENTER MARKET SIZE BY TYPE AND APPLICATION (2013-2018)

4.1 Global Cloud Contact Center Market Size by Type (2013-2018)
4.2 Global Cloud Contact Center Market Size by Application (2013-2018)
4.3 Potential Application of Cloud Contact Center in Future
4.4 Top Consumer/End Users of Cloud Contact Center

5 UNITED STATES CLOUD CONTACT CENTER DEVELOPMENT STATUS AND OUTLOOK

5.1 United States Cloud Contact Center Market Size (2013-2018)
5.2 United States Cloud Contact Center Market Size and Market Share by Players (2013-2018)
5.3 United States Cloud Contact Center Market Size by Application (2013-2018)

6 EU CLOUD CONTACT CENTER DEVELOPMENT STATUS AND OUTLOOK

6.1 EU Cloud Contact Center Market Size (2013-2018)
6.2 EU Cloud Contact Center Market Size and Market Share by Players (2013-2018)
6.3 EU Cloud Contact Center Market Size by Application (2013-2018)

7 JAPAN CLOUD CONTACT CENTER DEVELOPMENT STATUS AND OUTLOOK

7.1 Japan Cloud Contact Center Market Size (2013-2018)
7.2 Japan Cloud Contact Center Market Size and Market Share by Players (2013-2018)
7.3 Japan Cloud Contact Center Market Size by Application (2013-2018)

8 CHINA CLOUD CONTACT CENTER DEVELOPMENT STATUS AND OUTLOOK

8.1 China Cloud Contact Center Market Size (2013-2018)
8.2 China Cloud Contact Center Market Size and Market Share by Players (2013-2018)
8.3 China Cloud Contact Center Market Size by Application (2013-2018)

9 INDIA CLOUD CONTACT CENTER DEVELOPMENT STATUS AND OUTLOOK

9.1 India Cloud Contact Center Market Size (2013-2018)
9.2 India Cloud Contact Center Market Size and Market Share by Players (2013-2018)
9.3 India Cloud Contact Center Market Size by Application (2013-2018)

10 SOUTHEAST ASIA CLOUD CONTACT CENTER DEVELOPMENT STATUS AND OUTLOOK

10.1 Southeast Asia Cloud Contact Center Market Size (2013-2018)
10.2 Southeast Asia Cloud Contact Center Market Size and Market Share by Players (2013-2018)
10.3 Southeast Asia Cloud Contact Center Market Size by Application (2013-2018)

11 MARKET FORECAST BY REGIONS, TYPE AND APPLICATION (2018-2025)

11.1 Global Cloud Contact Center Market Size (Value) by Regions (2018-2025)
  11.1.1 United States Cloud Contact Center Revenue and Growth Rate (2018-2025)
  11.1.2 EU Cloud Contact Center Revenue and Growth Rate (2018-2025)
  11.1.3 Japan Cloud Contact Center Revenue and Growth Rate (2018-2025)
  11.1.4 China Cloud Contact Center Revenue and Growth Rate (2018-2025)
  11.1.5 India Cloud Contact Center Revenue and Growth Rate (2018-2025)
  11.1.6 Southeast Asia Cloud Contact Center Revenue and Growth Rate (2018-2025)
11.2 Global Cloud Contact Center Market Size (Value) by Type (2018-2025)
11.3 Global Cloud Contact Center Market Size by Application (2018-2025)

12 CLOUD CONTACT CENTER MARKET DYNAMICS

12.1 Cloud Contact Center Market Opportunities
12.2 Cloud Contact Center Challenge and Risk
  12.2.1 Competition from Opponents
  12.2.2 Downside Risks of Economy
12.3 Cloud Contact Center Market Constraints and Threat
  12.3.1 Threat from Substitute
  12.3.2 Government Policy
  12.3.3 Technology Risks
12.4 Cloud Contact Center Market Driving Force
  12.4.1 Growing Demand from Emerging Markets
  12.4.2 Potential Application

13 MARKET EFFECT FACTORS ANALYSIS

13.1 Technology Progress/Risk
  13.1.1 Substitutes
  13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
  13.3.1 Economic Fluctuations
  13.3.2 Other Risk Factors

14 RESEARCH FINDING/CONCLUSION

15 APPENDIX

Methodology
Analyst Introduction
Data Source

The report requires updating with new data and is sent in 2-3 business days after order is placed.

List Of Tables

LIST OF TABLES AND FIGURES

Figure Global Cloud Contact Center Market Size (Million USD) Status and Outlook (2013-2018)
Table Global Cloud Contact Center Revenue (Million USD) Comparison by Regions (2013-2018)
Figure Global Cloud Contact Center Market Share by Regions (2013-2018)
Figure United States Cloud Contact Center Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure EU Cloud Contact Center Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Japan Cloud Contact Center Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure China Cloud Contact Center Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure India Cloud Contact Center Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Southeast Asia Cloud Contact Center Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Table Global Cloud Contact Center Revenue (Million USD) and Growth Rate (%) Comparison by Product (2013-2018)
Figure Global Cloud Contact Center Revenue Market Share by Type in 2017
Figure Public Cloud Market Size (Million USD) and Growth Rate (2013-2018)
Figure Private Cloud Market Size (Million USD) and Growth Rate (2013-2018)
Figure Hybrid Cloud Market Size (Million USD) and Growth Rate (2013-2018)
Figure Global Cloud Contact Center Market Share by Application in 2017
Figure Cloud Contact Center Market Size (Million USD) and Growth Rate in BFSI (2013-2018)
Figure Cloud Contact Center Market Size (Million USD) and Growth Rate in Consumer Goods and Retail (2013-2018)
Figure Cloud Contact Center Market Size (Million USD) and Growth Rate in Government and Public Sector (2013-2018)
Figure Cloud Contact Center Market Size (Million USD) and Growth Rate in Healthcare and Life Sciences (2013-2018)
Figure Cloud Contact Center Market Size (Million USD) and Growth Rate in Manufacturing (2013-2018)
Figure Cloud Contact Center Market Size (Million USD) and Growth Rate in Media and Entertainment (2013-2018)
Figure Cloud Contact Center Market Size (Million USD) and Growth Rate in Telecommunication and Information Technology Enabled Services (ITES) (2013-2018)
Figure Cloud Contact Center Market Size (Million USD) and Growth Rate in Others (2013-2018)
Table Cloud Contact Center Market Size (Million USD) by Players (2013-2018)
Figure Cloud Contact Center Market Size Share by Players in 2013
Figure Cloud Contact Center Market Size Share by Players in 2017
Table 8x8, Inc. Basic Information List
Table Cloud Contact Center Business Revenue (Million USD) of 8x8, Inc. (2013-2018)
Figure 8x8, Inc. Cloud Contact Center Business Revenue Market Share (2013-2018)
Table Five9 Basic Information List
Table Cloud Contact Center Business Revenue (Million USD) of Five9 (2013-2018)
Figure Five9 Cloud Contact Center Business Revenue Market Share (2013-2018)
Table Cisco Basic Information List
Table Cloud Contact Center Business Revenue (Million USD) of Cisco (2013-2018)
Figure Cisco Cloud Contact Center Business Revenue Market Share (2013-2018)
Table Genesys Basic Information List
Table Cloud Contact Center Business Revenue (Million USD) of Genesys (2013-2018)
Figure Genesys Cloud Contact Center Business Revenue Market Share (2013-2018)
Table Oracle Basic Information List
Table Cloud Contact Center Business Revenue (Million USD) of Oracle (2013-2018)
Figure Oracle Cloud Contact Center Business Revenue Market Share (2013-2018)
Table Newvoicemedia Basic Information List
Table Cloud Contact Center Business Revenue (Million USD) of Newvoicemedia (2013-2018)
Figure Newvoicemedia Cloud Contact Center Business Revenue Market Share (2013-2018)
Table Connect First Basic Information List
Table Cloud Contact Center Business Revenue (Million USD) of Connect First (2013-2018)
Figure Connect First Cloud Contact Center Business Revenue Market Share (2013-2018)
Table Aspect Software Basic Information List
Table Cloud Contact Center Business Revenue (Million USD) of Aspect Software (2013-2018)
Figure Aspect Software Cloud Contact Center Business Revenue Market Share (2013-2018)
Table Nice Ltd. Basic Information List
Table Cloud Contact Center Business Revenue (Million USD) of Nice Ltd. (2013-2018)
Figure Nice Ltd. Cloud Contact Center Business Revenue Market Share (2013-2018)
Table 3clogic Basic Information List
Table Cloud Contact Center Business Revenue (Million USD) of 3clogic (2013-2018)
Figure 3clogic Cloud Contact Center Business Revenue Market Share (2013-2018)
Table Bt Group Basic Information List
Table Cloud Contact Center Business Revenue (Million USD) of Bt Group (2013-2018)
Figure Bt Group Cloud Contact Center Business Revenue Market Share (2013-2018)
Table West Corporation Basic Information List
Table Cloud Contact Center Business Revenue (Million USD) of West Corporation (2013-2018)
Figure West Corporation Cloud Contact Center Business Revenue Market Share (2013-2018)
Table Liveops Basic Information List
Table Cloud Contact Center Business Revenue (Million USD) of Liveops (2013-2018)
Figure Liveops Cloud Contact Center Business Revenue Market Share (2013-2018)
Table Mitel Networks Corporation Basic Information List
Table Cloud Contact Center Business Revenue (Million USD) of Mitel Networks Corporation (2013-2018)
Figure Mitel Networks Corporation Cloud Contact Center Business Revenue Market Share (2013-2018)
Table Ozonetel Systems Pvt. Ltd Basic Information List
Table Cloud Contact Center Business Revenue (Million USD) of Ozonetel Systems Pvt. Ltd (2013-2018)
Figure Ozonetel Systems Pvt. Ltd Cloud Contact Center Business Revenue Market Share (2013-2018)
Table Evolve IP, LLC. Basic Information List
Table Cloud Contact Center Business Revenue (Million USD) of Evolve IP, LLC. (2013-2018)
Figure Evolve IP, LLC. Cloud Contact Center Business Revenue Market Share (2013-2018)
Table Global Cloud Contact Center Market Size (Million USD) by Product (2013-2018)
Figure Global Cloud Contact Center Revenue Market Share (%) by Product (2013-2018)
Figure Global Cloud Contact Center Market Share by Product in 2017
Table Global Cloud Contact Center Market Size by Application (2013-2018)
Figure Global Cloud Contact Center Revenue Market Share (%) by Application in 2017
Table Top Consumer/End Users of Cloud Contact Center
Figure United States Cloud Contact Center Market Size (Million USD) and Growth Rate (2013-2018)
Table United States Cloud Contact Center Market Size (Million USD) by Players (2013-2018)
Figure United States Cloud Contact Center Market Size Share by Players in 2013
Figure United States Cloud Contact Center Market Size Share by Players in 2017
Table United States Cloud Contact Center Market Size by Application (2013-2018)
Figure United States Cloud Contact Center Revenue Market Share (%) by Application (2013-2018)
Figure United States Cloud Contact Center Market Size Share by Application in 2017
Figure EU Cloud Contact Center Market Size (Million USD) and Growth Rate (2013-2018)
Table EU Cloud Contact Center Market Size (Million USD) by Players (2013-2018)
Figure EU Cloud Contact Center Market Size Share by Players in 2013
Figure EU Cloud Contact Center Market Size Share by Players in 2017
Table EU Cloud Contact Center Market Size by Application (2013-2018)
Figure EU Cloud Contact Center Revenue Market Share (%) by Application (2013-2018)
Figure EU Cloud Contact Center Market Size Share by Application in 2017
Figure Japan Cloud Contact Center Market Size (Million USD) and Growth Rate (2013-2018)
Table Japan Cloud Contact Center Market Size (Million USD) by Players (2013-2018)
Figure Japan Cloud Contact Center Market Size Share by Players in 2013
Figure Japan Cloud Contact Center Market Size Share by Players in 2017
Table Japan Cloud Contact Center Market Size by Application (2013-2018)
Figure Japan Cloud Contact Center Revenue Market Share (%) by Application (2013-2018)
Figure Japan Cloud Contact Center Market Size Share by Application in 2017
Figure China Cloud Contact Center Market Size (Million USD) and Growth Rate (2013-2018)
Table China Cloud Contact Center Market Size (Million USD) by Players (2013-2018)
Figure China Cloud Contact Center Market Size Share by Players in 2013
Figure China Cloud Contact Center Market Size Share by Players in 2017
Table China Cloud Contact Center Market Size by Application (2013-2018)
Figure China Cloud Contact Center Revenue Market Share (%) by Application (2013-2018)
Figure China Cloud Contact Center Market Size Share by Application in 2017
Figure India Cloud Contact Center Market Size (Million USD) and Growth Rate (2013-2018)
Table India Cloud Contact Center Market Size (Million USD) by Players (2013-2018)
Figure India Cloud Contact Center Market Size Share by Players in 2013
Figure India Cloud Contact Center Market Size Share by Players in 2017
Table India Cloud Contact Center Market Size by Application (2013-2018)
Figure India Cloud Contact Center Revenue Market Share (%) by Application (2013-2018)
Figure India Cloud Contact Center Market Size Share by Application in 2017
Figure Southeast Asia Cloud Contact Center Market Size (Million USD) and Growth Rate (2013-2018)
Table Southeast Asia Cloud Contact Center Market Size (Million USD) by Players (2013-2018)
Figure Southeast Asia Cloud Contact Center Market Size Share by Players in 2013
Figure Southeast Asia Cloud Contact Center Market Size Share by Players in 2017
Table Southeast Asia Cloud Contact Center Market Size by Application (2013-2018)
Figure Southeast Asia Cloud Contact Center Revenue Market Share (%) by Application (2013-2018)
Figure Southeast Asia Cloud Contact Center Market Size Share by Application in 2017
Figure Global Cloud Contact Center Market Size and Growth Rate (2018-2025)
Table Global Cloud Contact Center Market Size (Million USD) by Regions (2018-2025)
Figure Global Cloud Contact Center Market Size Share (2018-2025)
Figure Global Cloud Contact Center Market Size Share by Regions in 2025
Figure United States Cloud Contact Center Revenue (Million USD) and Growth Rate (2018-2025)
Figure EU Cloud Contact Center Revenue (Million USD) and Growth Rate (2018-2025)
Figure Japan Cloud Contact Center Revenue (Million USD) and Growth Rate (2018-2025)
Figure China Cloud Contact Center Revenue (Million USD) and Growth Rate (2018-2025)
Figure India Cloud Contact Center Revenue (Million USD) and Growth Rate (2018-2025)
Figure Southeast Asia Cloud Contact Center Revenue (Million USD) and Growth Rate (2018-2025)
Table Global Cloud Contact Center Market Size (Million USD) by Type (2018-2025)
Figure Global Cloud Contact Center Market Size Share by Type in 2018
Figure Global Cloud Contact Center Market Size Share by Type in 2025
Table Global Cloud Contact Center Market Size (Million USD) by Application (2018-2025)
Figure Global Cloud Contact Center Market Size (Million USD) by Application in 2018
Figure Global Cloud Contact Center Market Size (Million USD) by Application in 2025