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Global Cloud-Based Contact Center Market Research Report 2016

January 2017 | 103 pages | ID: G6410113F2DEN
QYResearch

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Notes:

Production, means the output of Cloud-Based Contact Center

Revenue, means the sales value of Cloud-Based Contact Center

This report studies Cloud-Based Contact Center in Global market, especially in North America, Europe, China, Japan, Southeast Asia and India, focuses on top manufacturers in global market, with production, price, revenue and market share for each manufacturer, covering
  • 8X8, Inc.
  • FIVE9 Inc.
  • Cisco Systems, Inc.
  • Genesys Telecommunications Laboratories, Inc.?
  • Oracle Corporation
  • NICE Systems ltd.?
  • NEWVOICEMEDIA
  • 3CLogic
  • Aspect Software Parent Inc.
  • Connect First Inc.
Market Segment by Regions, this report splits Global into several key Regions, with production, consumption, revenue, market share and growth rate of Cloud-Based Contact Center in these regions, from 2011 to 2021 (forecast), like
  • North America
  • Europe
  • China
  • Japan
  • Southeast Asia
  • India
Split by product type, with production, revenue, price, market share and growth rate of each type, can be divided into
  • Automatic Call Distribution (ACD)
  • Agent Performance Optimization (APO)
  • Dialers
  • Interactive Voice Response (IVR)
  • Others
Split by application, this report focuses on consumption, market share and growth rate of Cloud-Based Contact Center in each application, can be divided into
  • BFSI
  • Consumer Goods and Retail
  • Government and Public Sector
  • Healthcare and Life Sciences
  • Others
Global Cloud-Based Contact Center Market Research Report 2016

1 CLOUD-BASED CONTACT CENTER MARKET OVERVIEW

1.1 Product Overview and Scope of Cloud-Based Contact Center
1.2 Cloud-Based Contact Center Segment by Type
  1.2.1 Global Production Market Share of Cloud-Based Contact Center by Type in 2015
  1.2.2 Automatic Call Distribution (ACD)
  1.2.3 Agent Performance Optimization (APO)
  1.2.4 Dialers
  1.2.5 Interactive Voice Response (IVR)
  1.2.6 Others
1.3 Cloud-Based Contact Center Segment by Application
  1.3.1 Cloud-Based Contact Center Consumption Market Share by Application in 2015
  1.3.2 BFSI
  1.3.3 Consumer Goods and Retail
  1.3.4 Government and Public Sector
  1.3.5 Healthcare and Life Sciences
  1.3.6 Others
1.4 Cloud-Based Contact Center Market by Region
  1.4.1 North America Status and Prospect (2011-2021)
  1.4.2 Europe Status and Prospect (2011-2021)
  1.4.3 China Status and Prospect (2011-2021)
  1.4.4 Japan Status and Prospect (2011-2021)
  1.4.5 Southeast Asia Status and Prospect (2011-2021)
  1.4.6 India Status and Prospect (2011-2021)
1.5 Global Market Size (Value) of Cloud-Based Contact Center (2011-2021)

2 GLOBAL CLOUD-BASED CONTACT CENTER MARKET COMPETITION BY MANUFACTURERS

2.1 Global Cloud-Based Contact Center Production and Share by Manufacturers (2015 and 2016)
2.2 Global Cloud-Based Contact Center Revenue and Share by Manufacturers (2015 and 2016)
2.3 Global Cloud-Based Contact Center Average Price by Manufacturers (2015 and 2016)
2.4 Manufacturers Cloud-Based Contact Center Manufacturing Base Distribution, Sales Area and Product Type
2.5 Cloud-Based Contact Center Market Competitive Situation and Trends
  2.5.1 Cloud-Based Contact Center Market Concentration Rate
  2.5.2 Cloud-Based Contact Center Market Share of Top 3 and Top 5 Manufacturers
  2.5.3 Mergers & Acquisitions, Expansion

3 GLOBAL CLOUD-BASED CONTACT CENTER PRODUCTION, REVENUE (VALUE) BY REGION (2011-2016)

3.1 Global Cloud-Based Contact Center Production by Region (2011-2016)
3.2 Global Cloud-Based Contact Center Production Market Share by Region (2011-2016)
3.3 Global Cloud-Based Contact Center Revenue (Value) and Market Share by Region (2011-2016)
3.4 Global Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
3.5 North America Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
3.6 Europe Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
3.7 China Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
3.8 Japan Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
3.9 Southeast Asia Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
3.10 India Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

4 GLOBAL CLOUD-BASED CONTACT CENTER SUPPLY (PRODUCTION), CONSUMPTION, EXPORT, IMPORT BY REGIONS (2011-2016)

4.1 Global Cloud-Based Contact Center Consumption by Regions (2011-2016)
4.2 North America Cloud-Based Contact Center Production, Consumption, Export, Import by Regions (2011-2016)
4.3 Europe Cloud-Based Contact Center Production, Consumption, Export, Import by Regions (2011-2016)
4.4 China Cloud-Based Contact Center Production, Consumption, Export, Import by Regions (2011-2016)
4.5 Japan Cloud-Based Contact Center Production, Consumption, Export, Import by Regions (2011-2016)
4.6 Southeast Asia Cloud-Based Contact Center Production, Consumption, Export, Import by Regions (2011-2016)
4.7 India Cloud-Based Contact Center Production, Consumption, Export, Import by Regions (2011-2016)

5 GLOBAL CLOUD-BASED CONTACT CENTER PRODUCTION, REVENUE (VALUE), PRICE TREND BY TYPE

5.1 Global Cloud-Based Contact Center Production and Market Share by Type (2011-2016)
5.2 Global Cloud-Based Contact Center Revenue and Market Share by Type (2011-2016)
5.3 Global Cloud-Based Contact Center Price by Type (2011-2016)
5.4 Global Cloud-Based Contact Center Production Growth by Type (2011-2016)

6 GLOBAL CLOUD-BASED CONTACT CENTER MARKET ANALYSIS BY APPLICATION

6.1 Global Cloud-Based Contact Center Consumption and Market Share by Application (2011-2016)
6.2 Global Cloud-Based Contact Center Consumption Growth Rate by Application (2011-2016)
6.3 Market Drivers and Opportunities
  6.3.1 Potential Applications
  6.3.2 Emerging Markets/Countries

7 GLOBAL CLOUD-BASED CONTACT CENTER MANUFACTURERS PROFILES/ANALYSIS

7.1 8X8, Inc.
  7.1.1 Company Basic Information, Manufacturing Base and Its Competitors
  7.1.2 Cloud-Based Contact Center Product Type, Application and Specification
    7.1.2.1 Type I
    7.1.2.2 Type II
  7.1.3 8X8, Inc. Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2015 and 2016)
  7.1.4 Main Business/Business Overview
7.2 FIVE9 Inc.
  7.2.1 Company Basic Information, Manufacturing Base and Its Competitors
  7.2.2 Cloud-Based Contact Center Product Type, Application and Specification
    7.2.2.1 Type I
    7.2.2.2 Type II
  7.2.3 FIVE9 Inc. Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2015 and 2016)
  7.2.4 Main Business/Business Overview
7.3 Cisco Systems, Inc.
  7.3.1 Company Basic Information, Manufacturing Base and Its Competitors
  7.3.2 Cloud-Based Contact Center Product Type, Application and Specification
    7.3.2.1 Type I
    7.3.2.2 Type II
  7.3.3 Cisco Systems, Inc. Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2015 and 2016)
  7.3.4 Main Business/Business Overview
7.4 Genesys Telecommunications Laboratories, Inc.?
  7.4.1 Company Basic Information, Manufacturing Base and Its Competitors
  7.4.2 Cloud-Based Contact Center Product Type, Application and Specification
    7.4.2.1 Type I
    7.4.2.2 Type II
  7.4.3 Genesys Telecommunications Laboratories, Inc.? Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2015 and 2016)
  7.4.4 Main Business/Business Overview
7.5 Oracle Corporation
  7.5.1 Company Basic Information, Manufacturing Base and Its Competitors
  7.5.2 Cloud-Based Contact Center Product Type, Application and Specification
    7.5.2.1 Type I
    7.5.2.2 Type II
  7.5.3 Oracle Corporation Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2015 and 2016)
  7.5.4 Main Business/Business Overview
7.6 NICE Systems ltd.?
  7.6.1 Company Basic Information, Manufacturing Base and Its Competitors
  7.6.2 Cloud-Based Contact Center Product Type, Application and Specification
    7.6.2.1 Type I
    7.6.2.2 Type II
  7.6.3 NICE Systems ltd.? Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2015 and 2016)
  7.6.4 Main Business/Business Overview
7.7 NEWVOICEMEDIA
  7.7.1 Company Basic Information, Manufacturing Base and Its Competitors
  7.7.2 Cloud-Based Contact Center Product Type, Application and Specification
    7.7.2.1 Type I
    7.7.2.2 Type II
  7.7.3 NEWVOICEMEDIA Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2015 and 2016)
  7.7.4 Main Business/Business Overview
7.8 3CLogic
  7.8.1 Company Basic Information, Manufacturing Base and Its Competitors
  7.8.2 Cloud-Based Contact Center Product Type, Application and Specification
    7.8.2.1 Type I
    7.8.2.2 Type II
  7.8.3 3CLogic Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2015 and 2016)
  7.8.4 Main Business/Business Overview
7.9 Aspect Software Parent Inc.
  7.9.1 Company Basic Information, Manufacturing Base and Its Competitors
  7.9.2 Cloud-Based Contact Center Product Type, Application and Specification
    7.9.2.1 Type I
    7.9.2.2 Type II
  7.9.3 Aspect Software Parent Inc. Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2015 and 2016)
  7.9.4 Main Business/Business Overview
7.10 Connect First Inc.
  7.10.1 Company Basic Information, Manufacturing Base and Its Competitors
  7.10.2 Cloud-Based Contact Center Product Type, Application and Specification
    7.10.2.1 Type I
    7.10.2.2 Type II
  7.10.3 Connect First Inc. Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2015 and 2016)
  7.10.4 Main Business/Business Overview

8 CLOUD-BASED CONTACT CENTER MANUFACTURING COST ANALYSIS

8.1 Cloud-Based Contact Center Key Raw Materials Analysis
  8.1.1 Key Raw Materials
  8.1.2 Price Trend of Key Raw Materials
  8.1.3 Key Suppliers of Raw Materials
  8.1.4 Market Concentration Rate of Raw Materials
8.2 Proportion of Manufacturing Cost Structure
  8.2.1 Raw Materials
  8.2.2 Labor Cost
  8.2.3 Manufacturing Expenses
8.3 Manufacturing Process Analysis of Cloud-Based Contact Center

9 INDUSTRIAL CHAIN, SOURCING STRATEGY AND DOWNSTREAM BUYERS

9.1 Cloud-Based Contact Center Industrial Chain Analysis
9.2 Upstream Raw Materials Sourcing
9.3 Raw Materials Sources of Cloud-Based Contact Center Major Manufacturers in 2015
9.4 Downstream Buyers

10 MARKETING STRATEGY ANALYSIS, DISTRIBUTORS/TRADERS

10.1 Marketing Channel
  10.1.1 Direct Marketing
  10.1.2 Indirect Marketing
  10.1.3 Marketing Channel Development Trend
10.2 Market Positioning
  10.2.1 Pricing Strategy
  10.2.2 Brand Strategy
  10.2.3 Target Client
10.3 Distributors/Traders List

11 MARKET EFFECT FACTORS ANALYSIS

11.1 Technology Progress/Risk
  11.1.1 Substitutes Threat
  11.1.2 Technology Progress in Related Industry
11.2 Consumer Needs/Customer Preference Change
11.3 Economic/Political Environmental Change

12 GLOBAL CLOUD-BASED CONTACT CENTER MARKET FORECAST (2016-2021)

12.1 Global Cloud-Based Contact Center Production, Revenue Forecast (2016-2021)
12.2 Global Cloud-Based Contact Center Production, Consumption Forecast by Regions (2016-2021)
12.3 Global Cloud-Based Contact Center Production Forecast by Type (2016-2021)
12.4 Global Cloud-Based Contact Center Consumption Forecast by Application (2016-2021)
12.5 Cloud-Based Contact Center Price Forecast (2016-2021)

13 RESEARCH FINDINGS AND CONCLUSION

14 APPENDIX

Disclosure Section
Research Methodology
Data Source
Disclaimer

The report requires updating with new data and is sent in 2-3 business days after order is placed.
LIST OF TABLES AND FIGURES

Figure Picture of Cloud-Based Contact Center
Figure Global Production Market Share of Cloud-Based Contact Center by Type in 2015
Figure Product Picture of Automatic Call Distribution (ACD)
Table Major Manufacturers of Automatic Call Distribution (ACD)
Figure Product Picture of Agent Performance Optimization (APO)
Table Major Manufacturers of Agent Performance Optimization (APO)
Figure Product Picture of Dialers
Table Major Manufacturers of Dialers
Figure Product Picture of Interactive Voice Response (IVR)
Table Major Manufacturers of Interactive Voice Response (IVR)
Figure Product Picture of Others
Table Major Manufacturers of Others
Table Cloud-Based Contact Center Consumption Market Share by Application in 2015
Figure BFSI Examples
Figure Consumer Goods and Retail Examples
Figure Government and Public Sector Examples
Figure Healthcare and Life Sciences Examples
Figure Others Examples
Figure North America Cloud-Based Contact Center Revenue (Million USD) and Growth Rate (2011-2021)
Figure Europe Cloud-Based Contact Center Revenue (Million USD) and Growth Rate (2011-2021)
Figure China Cloud-Based Contact Center Revenue (Million USD) and Growth Rate (2011-2021)
Figure Japan Cloud-Based Contact Center Revenue (Million USD) and Growth Rate (2011-2021)
Figure Southeast Asia Cloud-Based Contact Center Revenue (Million USD) and Growth Rate (2011-2021)
Figure India Cloud-Based Contact Center Revenue (Million USD) and Growth Rate (2011-2021)
Figure Global Cloud-Based Contact Center Revenue (Million UDS) and Growth Rate (2011-2021)
Table Global Cloud-Based Contact Center Capacity of Key Manufacturers (2015 and 2016)
Table Global Cloud-Based Contact Center Capacity Market Share by Manufacturers (2015 and 2016)
Figure Global Cloud-Based Contact Center Capacity of Key Manufacturers in 2015
Figure Global Cloud-Based Contact Center Capacity of Key Manufacturers in 2016
Table Global Cloud-Based Contact Center Production of Key Manufacturers (2015 and 2016)
Table Global Cloud-Based Contact Center Production Share by Manufacturers (2015 and 2016)
Figure 2015 Cloud-Based Contact Center Production Share by Manufacturers
Figure 2016 Cloud-Based Contact Center Production Share by Manufacturers
Table Global Cloud-Based Contact Center Revenue (Million USD) by Manufacturers (2015 and 2016)
Table Global Cloud-Based Contact Center Revenue Share by Manufacturers (2015 and 2016)
Table 2015 Global Cloud-Based Contact Center Revenue Share by Manufacturers
Table 2016 Global Cloud-Based Contact Center Revenue Share by Manufacturers
Table Global Market Cloud-Based Contact Center Average Price of Key Manufacturers (2015 and 2016)
Figure Global Market Cloud-Based Contact Center Average Price of Key Manufacturers in 2015
Table Manufacturers Cloud-Based Contact Center Manufacturing Base Distribution and Sales Area
Table Manufacturers Cloud-Based Contact Center Product Type
Figure Cloud-Based Contact Center Market Share of Top 3 Manufacturers
Figure Cloud-Based Contact Center Market Share of Top 5 Manufacturers
Table Global Cloud-Based Contact Center Capacity by Regions (2011-2016)
Figure Global Cloud-Based Contact Center Capacity Market Share by Regions (2011-2016)
Figure Global Cloud-Based Contact Center Capacity Market Share by Regions (2011-2016)
Figure 2015 Global Cloud-Based Contact Center Capacity Market Share by Regions
Table Global Cloud-Based Contact Center Production by Regions (2011-2016)
Figure Global Cloud-Based Contact Center Production and Market Share by Regions (2011-2016)
Figure Global Cloud-Based Contact Center Production Market Share by Regions (2011-2016)
Figure 2015 Global Cloud-Based Contact Center Production Market Share by Regions
Table Global Cloud-Based Contact Center Revenue by Regions (2011-2016)
Table Global Cloud-Based Contact Center Revenue Market Share by Regions (2011-2016)
Table 2015 Global Cloud-Based Contact Center Revenue Market Share by Regions
Table Global Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
Table North America Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
Table Europe Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
Table China Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
Table Japan Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
Table Southeast Asia Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
Table India Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
Table Global Cloud-Based Contact Center Consumption Market by Regions (2011-2016)
Table Global Cloud-Based Contact Center Consumption Market Share by Regions (2011-2016)
Figure Global Cloud-Based Contact Center Consumption Market Share by Regions (2011-2016)
Figure 2015 Global Cloud-Based Contact Center Consumption Market Share by Regions
Table North America Cloud-Based Contact Center Production, Consumption, Import & Export (2011-2016)
Table Europe Cloud-Based Contact Center Production, Consumption, Import & Export (2011-2016)
Table China Cloud-Based Contact Center Production, Consumption, Import & Export (2011-2016)
Table Japan Cloud-Based Contact Center Production, Consumption, Import & Export (2011-2016)
Table Southeast Asia Cloud-Based Contact Center Production, Consumption, Import & Export (2011-2016)
Table India Cloud-Based Contact Center Production, Consumption, Import & Export (2011-2016)
Table Global Cloud-Based Contact Center Production by Type (2011-2016)
Table Global Cloud-Based Contact Center Production Share by Type (2011-2016)
Figure Production Market Share of Cloud-Based Contact Center by Type (2011-2016)
Figure 2015 Production Market Share of Cloud-Based Contact Center by Type
Table Global Cloud-Based Contact Center Revenue by Type (2011-2016)
Table Global Cloud-Based Contact Center Revenue Share by Type (2011-2016)
Figure Production Revenue Share of Cloud-Based Contact Center by Type (2011-2016)
Figure 2015 Revenue Market Share of Cloud-Based Contact Center by Type
Table Global Cloud-Based Contact Center Price by Type (2011-2016)
Figure Global Cloud-Based Contact Center Production Growth by Type (2011-2016)
Table Global Cloud-Based Contact Center Consumption by Application (2011-2016)
Table Global Cloud-Based Contact Center Consumption Market Share by Application (2011-2016)
Figure Global Cloud-Based Contact Center Consumption Market Share by Application in 2015
Table Global Cloud-Based Contact Center Consumption Growth Rate by Application (2011-2016)
Figure Global Cloud-Based Contact Center Consumption Growth Rate by Application (2011-2016)
Table 8X8, Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table 8X8, Inc. Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
Figure 8X8, Inc. Cloud-Based Contact Center Market Share (2011-2016)
Table FIVE9 Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table FIVE9 Inc. Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
Figure FIVE9 Inc. Cloud-Based Contact Center Market Share (2011-2016)
Table Cisco Systems, Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Cisco Systems, Inc. Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
Figure Cisco Systems, Inc. Cloud-Based Contact Center Market Share (2011-2016)
Table Genesys Telecommunications Laboratories, Inc.? Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Genesys Telecommunications Laboratories, Inc.? Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
Figure Genesys Telecommunications Laboratories, Inc.? Cloud-Based Contact Center Market Share (2011-2016)
Table Oracle Corporation Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Oracle Corporation Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
Figure Oracle Corporation Cloud-Based Contact Center Market Share (2011-2016)
Table NICE Systems ltd.? Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table NICE Systems ltd.? Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
Figure NICE Systems ltd.? Cloud-Based Contact Center Market Share (2011-2016)
Table NEWVOICEMEDIA Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table NEWVOICEMEDIA Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
Figure NEWVOICEMEDIA Cloud-Based Contact Center Market Share (2011-2016)
Table 3CLogic Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table 3CLogic Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
Figure 3CLogic Cloud-Based Contact Center Market Share (2011-2016)
Table Aspect Software Parent Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Aspect Software Parent Inc. Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
Figure Aspect Software Parent Inc. Cloud-Based Contact Center Market Share (2011-2016)
Table Connect First Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Connect First Inc. Cloud-Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
Figure Connect First Inc. Cloud-Based Contact Center Market Share (2011-2016)
Table Production Base and Market Concentration Rate of Raw Material
Figure Price Trend of Key Raw Materials
Table Key Suppliers of Raw Materials
Figure Manufacturing Cost Structure of Cloud-Based Contact Center
Figure Manufacturing Process Analysis of Cloud-Based Contact Center
Figure Cloud-Based Contact Center Industrial Chain Analysis
Table Raw Materials Sources of Cloud-Based Contact Center Major Manufacturers in 2015
Table Major Buyers of Cloud-Based Contact Center
Table Distributors/Traders List
Figure Global Cloud-Based Contact Center Production and Growth Rate Forecast (2016-2021)
Figure Global Cloud-Based Contact Center Revenue and Growth Rate Forecast (2016-2021)
Table Global Cloud-Based Contact Center Production Forecast by Regions (2016-2021)
Table Global Cloud-Based Contact Center Consumption Forecast by Regions (2016-2021)
Table Global Cloud-Based Contact Center Production Forecast by Type (2016-2021)
Table Global Cloud-Based Contact Center Consumption Forecast by Application (2016-2021)

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