Europe Cloud CRM Market by Vertical (Nonprofit and Higher Education), Nonprofit (Education, Research and Innovation, Social Affairs, Children and Youth, Art & Culture, and Others), and country (UK, Germany, France, and Switzerland) - Global Forecast to 2024
The strict government compliance and the rise in digitalization are major factors expected to drive the growth of the Europe cloud CRM market.
The Europe cloud Customer Relationship Management (CRM) market size is expected to grow from USD 9.0 billion in 2019 to USD 12.0 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 5.86% during the forecast period. Governments of several countries in Europe have implemented strict compliances for data privacy, many CRM solutions help companies adhere to the data privacy compliances.
Among nonprofit sub-verticals, the education sub-vertical to account for the highest market share during the forecast period
Several education institutes in Europe run nonprofit business and CRM is one of the critical factors while running the nonprofit education business. Microsoft has donated USD 1 billion to deliver Microsoft Cloud Services for NPOs and researchers in universities worldwide. Various Microsoft Cloud Services would be provided to around 70,000 NPOs across the globe. CRM Online is one of these services, which would help NPOs manage correspondences with donors and beneficiaries.
Among nonprofit sub-verticals, the children and youth sub-vertical to grow at highest CAGR during the forecast period.
The children and youth sub-vertical is expected to grow at the highest CAGR during the forecast period. Several NPOs that are focused on the welfare of children and youth are expected to grow in the future. The youth population in various countries is more accustomed to the digital communication media as compared to the earlier generation, hence NPOs working in the area of children and youth are expected to go for the CRM software to manage customer relationships.
Among countries, Switzerland to grow at the highest CAGR during the forecast period
Switzerland is expected to hold the highest CAGR among all regions, due to the strict data privacy compliances in the country. In Switzerland, NPOs are mandated to evaluate and publish their activities in annual reports and conduct related research to serve the society effectively. The requirements of effective monitoring, and research and precise evaluation of activities can be achieved with the use of a cloud CRM solution. The adoption of CRM solutions would enable NPOs to collaborate effectively with donors and beneficiaries, and better manage and maintain meaningful data and insights.
In-depth interviews were conducted with Chief Executive Officers (CEOs), marketing directors, innovation and technology directors, and executives from various key organizations operating in the Europe cloud CRM market.
The breakup of the profiles of the primary participants is given below:
Research Coverage
The Europe cloud CRM market has been segmented based on by vertical (nonprofit and higher education), nonprofit (education, research and innovation, social affairs, children and youth, art and culture, and others), and country (UK, Germany, France, and Switzerland). A detailed analysis of the key industry players has been undertaken to provide insights into their business overviews, services, and competitive landscape associated with the Europe cloud CRM market.
Reasons to Buy the Report
The report would help the market leaders/new entrants in the following ways:
The Europe cloud Customer Relationship Management (CRM) market size is expected to grow from USD 9.0 billion in 2019 to USD 12.0 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 5.86% during the forecast period. Governments of several countries in Europe have implemented strict compliances for data privacy, many CRM solutions help companies adhere to the data privacy compliances.
Among nonprofit sub-verticals, the education sub-vertical to account for the highest market share during the forecast period
Several education institutes in Europe run nonprofit business and CRM is one of the critical factors while running the nonprofit education business. Microsoft has donated USD 1 billion to deliver Microsoft Cloud Services for NPOs and researchers in universities worldwide. Various Microsoft Cloud Services would be provided to around 70,000 NPOs across the globe. CRM Online is one of these services, which would help NPOs manage correspondences with donors and beneficiaries.
Among nonprofit sub-verticals, the children and youth sub-vertical to grow at highest CAGR during the forecast period.
The children and youth sub-vertical is expected to grow at the highest CAGR during the forecast period. Several NPOs that are focused on the welfare of children and youth are expected to grow in the future. The youth population in various countries is more accustomed to the digital communication media as compared to the earlier generation, hence NPOs working in the area of children and youth are expected to go for the CRM software to manage customer relationships.
Among countries, Switzerland to grow at the highest CAGR during the forecast period
Switzerland is expected to hold the highest CAGR among all regions, due to the strict data privacy compliances in the country. In Switzerland, NPOs are mandated to evaluate and publish their activities in annual reports and conduct related research to serve the society effectively. The requirements of effective monitoring, and research and precise evaluation of activities can be achieved with the use of a cloud CRM solution. The adoption of CRM solutions would enable NPOs to collaborate effectively with donors and beneficiaries, and better manage and maintain meaningful data and insights.
In-depth interviews were conducted with Chief Executive Officers (CEOs), marketing directors, innovation and technology directors, and executives from various key organizations operating in the Europe cloud CRM market.
The breakup of the profiles of the primary participants is given below:
- By Company: Tier 1 – 45%, Tier 2 – 33%, and Tier 3 – 22%
- By Designation: C-Level – 52% and Director Level – 29%, Others – 19%
- By Region: UK-34%, Germany- 22%, France – 16%, Rest of Europe – 28%
Research Coverage
The Europe cloud CRM market has been segmented based on by vertical (nonprofit and higher education), nonprofit (education, research and innovation, social affairs, children and youth, art and culture, and others), and country (UK, Germany, France, and Switzerland). A detailed analysis of the key industry players has been undertaken to provide insights into their business overviews, services, and competitive landscape associated with the Europe cloud CRM market.
Reasons to Buy the Report
The report would help the market leaders/new entrants in the following ways:
- It comprehensively segments the Europe cloud CRM market and provides the closest approximations of the revenue numbers for the overall market and its sub segments across regions.
- It would help stakeholders understand the pulse of the market and provide information about the key market drivers, restraints, challenges, and opportunities.
- It would help stakeholders understand their competitors better and gain more insights to enhance their positions in the market. The competitive landscape section includes the competitor ecosystem, new service developments, partnerships, and acquisitions.
1 INTRODUCTION
1.1 MARKET INTRODUCTION
1.2 OBJECTIVES OF THE STUDY
1.3 MARKET DEFINITION
1.4 YEARS CONSIDERED FOR THE STUDY
1.5 CURRENCY CONSIDERED
1.6 ASSUMPTIONS
1.7 LIMITATIONS
1.8 STAKEHOLDERS
2 RESEARCH METHODOLOGY
2.1 RESEARCH DATA
2.1.1 RESEARCH METHODOLOGY
2.1.1 BREAKUP OF PRIMARY PROFILES
2.2 DATA TRIANGULATION
2.3 TOP-DOWN AND BOTTOM-UP APPROACH
3 EXECUTIVE SUMMARY
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE EUROPE CLOUD CRM MARKET
4.2 EUROPE CLOUD CRM MARKET, BY VERTICAL, 2019–2024
4.3 EUROPE CLOUD CRM MARKET, BY NONPROFIT, 2019–2024
4.4 EUROPE CLOUD CRM MARKET, BY HIGHER EDUCATION, 2019–2024
4.5 EUROPE CLOUD CRM MARKET, BY NONPROFIT SUB-VERTICAL, 2019–2024
4.6 EUROPE CLOUD CRM MARKET, MARKET GROWTH ACROSS COUNTRIES, 2019
5 MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 NONPROFIT
5.2 PESTL ANALYSIS
5.3 HIGHER EDUCATION
5.4 PESTL ANALYSIS
6 EUROPE CLOUD CRM MARKET: VENDOR AND PARTNER ECOSYSTEM
6.1 CRM VENDORS
6.2 SYSTEM INTEGRATORS
6.3 CRM-BASED APP DEVELOPERS
7 EUROPE CLOUD CRM MARKET, NONPROFIT BY SUB-VERTICALS
7.1 NONPROFIT: BY SUB-VERTICAL
7.2 EDUCATION
7.3 RESEARCH AND INNOVATION
7.4 SOCIAL AFFAIRS
7.5 CHILDREN AND YOUTH
7.6 ART AND CULTURE
7.7 OTHERS
8 EUROPE CLOUD CRM MARKET, COUNTRY ANALYSIS
8.1 UNITED KINGDOM
8.2 GERMANY
8.3 FRANCE
8.4 SWITZERLAND
8.5 REST OF EUROPE
9 COMPANY PROFILES
9.1 HIGHER EDUCATION AND NONPROFIT SEGMENTS
9.1.1 MICROSOFT
9.1.2 PEOPLESOFT
9.1.3 HUBSPOT
9.1.4 SAP
9.1.5 ELCA
9.1.6 1CRM
9.1.7 GMRIT SOLUTIONS
9.1.8 CIRRUS SHIELD
9.1.9 ZOHO
9.2 HIGHER EDUCATION
9.2.1 OTRS
9.2.2 CAS SOFTWARE AG
9.2.3 HUBSPOTCRM
9.2.4 JENZABAR
9.2.5 AMBIT
9.2.6 DOTBASE
9.2.7 UNIT4
9.2.8 ACADEMYFIVE
9.2.9 HOBSONS CRM
9.2.10 COSMOCONSULT
9.2.11 BEST PRACTICE IT SOLUTIONS GMBH
9.2.12 WISYS
9.2.13 SABA LEARNING SYSTEM
9.2.14 INFOCLIP
9.2.15 ACADEMYFIVE
9.2.16 ALISTONCONSULTING
9.2.17 COHERIS
9.2.18 STUDENT RECRUITMENT SYSTEM
9.3 NONPROFIT
9.3.1 NEXELLGMBH
9.3.2 COCOMORE
9.3.3 SUGARCRM
9.3.4 VTIGER
9.3.5 BEXIO
9.3.6 CUREXUS
9.3.7 KONICA MINOLTA BUSINESS SOLUTIONS GERMANY
9.3.8 WICECRM
9.3.9 BPM’ONLINE
9.3.10 EWAYCRM
9.3.11 TYPO3
9.3.12 ABSYSCYBORG
9.3.13 ORACLE
9.3.14 ALISTONCONSULTING
10 APPENDIX
10.1 DISCUSSION GUIDE
10.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
10.3 RELATED REPORTS
10.4 AUTHOR DETAILS
10.5 DISCLAIMER
1.1 MARKET INTRODUCTION
1.2 OBJECTIVES OF THE STUDY
1.3 MARKET DEFINITION
1.4 YEARS CONSIDERED FOR THE STUDY
1.5 CURRENCY CONSIDERED
1.6 ASSUMPTIONS
1.7 LIMITATIONS
1.8 STAKEHOLDERS
2 RESEARCH METHODOLOGY
2.1 RESEARCH DATA
2.1.1 RESEARCH METHODOLOGY
2.1.1 BREAKUP OF PRIMARY PROFILES
2.2 DATA TRIANGULATION
2.3 TOP-DOWN AND BOTTOM-UP APPROACH
3 EXECUTIVE SUMMARY
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE EUROPE CLOUD CRM MARKET
4.2 EUROPE CLOUD CRM MARKET, BY VERTICAL, 2019–2024
4.3 EUROPE CLOUD CRM MARKET, BY NONPROFIT, 2019–2024
4.4 EUROPE CLOUD CRM MARKET, BY HIGHER EDUCATION, 2019–2024
4.5 EUROPE CLOUD CRM MARKET, BY NONPROFIT SUB-VERTICAL, 2019–2024
4.6 EUROPE CLOUD CRM MARKET, MARKET GROWTH ACROSS COUNTRIES, 2019
5 MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 NONPROFIT
5.2 PESTL ANALYSIS
5.3 HIGHER EDUCATION
5.4 PESTL ANALYSIS
6 EUROPE CLOUD CRM MARKET: VENDOR AND PARTNER ECOSYSTEM
6.1 CRM VENDORS
6.2 SYSTEM INTEGRATORS
6.3 CRM-BASED APP DEVELOPERS
7 EUROPE CLOUD CRM MARKET, NONPROFIT BY SUB-VERTICALS
7.1 NONPROFIT: BY SUB-VERTICAL
7.2 EDUCATION
7.3 RESEARCH AND INNOVATION
7.4 SOCIAL AFFAIRS
7.5 CHILDREN AND YOUTH
7.6 ART AND CULTURE
7.7 OTHERS
8 EUROPE CLOUD CRM MARKET, COUNTRY ANALYSIS
8.1 UNITED KINGDOM
8.2 GERMANY
8.3 FRANCE
8.4 SWITZERLAND
8.5 REST OF EUROPE
9 COMPANY PROFILES
9.1 HIGHER EDUCATION AND NONPROFIT SEGMENTS
9.1.1 MICROSOFT
9.1.2 PEOPLESOFT
9.1.3 HUBSPOT
9.1.4 SAP
9.1.5 ELCA
9.1.6 1CRM
9.1.7 GMRIT SOLUTIONS
9.1.8 CIRRUS SHIELD
9.1.9 ZOHO
9.2 HIGHER EDUCATION
9.2.1 OTRS
9.2.2 CAS SOFTWARE AG
9.2.3 HUBSPOTCRM
9.2.4 JENZABAR
9.2.5 AMBIT
9.2.6 DOTBASE
9.2.7 UNIT4
9.2.8 ACADEMYFIVE
9.2.9 HOBSONS CRM
9.2.10 COSMOCONSULT
9.2.11 BEST PRACTICE IT SOLUTIONS GMBH
9.2.12 WISYS
9.2.13 SABA LEARNING SYSTEM
9.2.14 INFOCLIP
9.2.15 ACADEMYFIVE
9.2.16 ALISTONCONSULTING
9.2.17 COHERIS
9.2.18 STUDENT RECRUITMENT SYSTEM
9.3 NONPROFIT
9.3.1 NEXELLGMBH
9.3.2 COCOMORE
9.3.3 SUGARCRM
9.3.4 VTIGER
9.3.5 BEXIO
9.3.6 CUREXUS
9.3.7 KONICA MINOLTA BUSINESS SOLUTIONS GERMANY
9.3.8 WICECRM
9.3.9 BPM’ONLINE
9.3.10 EWAYCRM
9.3.11 TYPO3
9.3.12 ABSYSCYBORG
9.3.13 ORACLE
9.3.14 ALISTONCONSULTING
10 APPENDIX
10.1 DISCUSSION GUIDE
10.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
10.3 RELATED REPORTS
10.4 AUTHOR DETAILS
10.5 DISCLAIMER
LIST OF TABLES
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2015–2018
TABLE 2 NONPROFIT: EUROPE CLOUD CRM MARKET, BY SUB-VERTICAL, 2019–2024 (USD MILLION)
TABLE 3 NONPROFIT : EUROPE CLOUD CRM MARKET, BY COUNTRY, 2019–2024 (USD MILLION)
TABLE 4 NONPROFIT : EDUCATION SUB-VERTICAL, BY COUNTRY, 2019–2024 (USD MILLION)
TABLE 5 NONPROFIT : RESEARCH AND INNOVATION SUB-VERTICAL, BY COUNTRY, 2019–2024 (USD MILLION)
TABLE 6 NONPROFIT : SOCIAL AFFAIRS SUB-VERTICAL, BY COUNTRY, 2019–2024 (USD MILLION)
TABLE 7 NONPROFIT : CHILDREN AND YOUTH SUB-VERTICAL, BY COUNTRY, 2019–2024 (USD MILLION)
TABLE 8 NONPROFIT : ART AND CULTURE SUB-VERTICAL, BY COUNTRY, 2019–2024 (USD MILLION)
TABLE 9 NONPROFIT: OTHERS SUB-VERTICAL, BY COUNTRY, 2019–2024 (USD MILLION)
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2015–2018
TABLE 2 NONPROFIT: EUROPE CLOUD CRM MARKET, BY SUB-VERTICAL, 2019–2024 (USD MILLION)
TABLE 3 NONPROFIT : EUROPE CLOUD CRM MARKET, BY COUNTRY, 2019–2024 (USD MILLION)
TABLE 4 NONPROFIT : EDUCATION SUB-VERTICAL, BY COUNTRY, 2019–2024 (USD MILLION)
TABLE 5 NONPROFIT : RESEARCH AND INNOVATION SUB-VERTICAL, BY COUNTRY, 2019–2024 (USD MILLION)
TABLE 6 NONPROFIT : SOCIAL AFFAIRS SUB-VERTICAL, BY COUNTRY, 2019–2024 (USD MILLION)
TABLE 7 NONPROFIT : CHILDREN AND YOUTH SUB-VERTICAL, BY COUNTRY, 2019–2024 (USD MILLION)
TABLE 8 NONPROFIT : ART AND CULTURE SUB-VERTICAL, BY COUNTRY, 2019–2024 (USD MILLION)
TABLE 9 NONPROFIT: OTHERS SUB-VERTICAL, BY COUNTRY, 2019–2024 (USD MILLION)
LIST OF FIGURES
FIGURE 1 MARKET SEGMENTATION
FIGURE 2 YEARS CONSIDERED FOR THE STUDY
FIGURE 3 RESEARCH DESIGN
FIGURE 4 RESEARCH METHODOLOGY
FIGURE 5 BREAKUP OF PRIMARY PROFILES
FIGURE 6 DATA TRIANGULATION
FIGURE 7 OPPORTUNITIES IN EUROPE CLOUD CRM MARKET
FIGURE 8 EUROPE CLOUD CRM MARKET, BY VERTICAL, 2019–2024
FIGURE 9 EUROPE CLOUD CRM MARKET, BY NONPROFIT, 2019–2024
FIGURE 10 EUROPE CLOUD CRM MARKET, BY HIGHER EDUCATION, 2019–2024
FIGURE 11 EUROPE CLOUD CRM MARKET, BY NONPROFIT, 2019–2024
FIGURE 12 EUROPE CLOUD CRM MARKET, BY COUNTRY, 2019–2024
FIGURE 1 MARKET SEGMENTATION
FIGURE 2 YEARS CONSIDERED FOR THE STUDY
FIGURE 3 RESEARCH DESIGN
FIGURE 4 RESEARCH METHODOLOGY
FIGURE 5 BREAKUP OF PRIMARY PROFILES
FIGURE 6 DATA TRIANGULATION
FIGURE 7 OPPORTUNITIES IN EUROPE CLOUD CRM MARKET
FIGURE 8 EUROPE CLOUD CRM MARKET, BY VERTICAL, 2019–2024
FIGURE 9 EUROPE CLOUD CRM MARKET, BY NONPROFIT, 2019–2024
FIGURE 10 EUROPE CLOUD CRM MARKET, BY HIGHER EDUCATION, 2019–2024
FIGURE 11 EUROPE CLOUD CRM MARKET, BY NONPROFIT, 2019–2024
FIGURE 12 EUROPE CLOUD CRM MARKET, BY COUNTRY, 2019–2024
