Conversational AI Market Size and Forecast (2021 - 2031), Global and Regional Share, Trend, and Growth Opportunity Analysis Report Coverage: By Component (Platform and Service), Type (Chatbots and Intelligent Virtual Assistants), Deployment Type (On-Premise and Cloud), Industry (Retail & E-commerce, Healthcare & Life Sciences, Travel & Hospitality, BFSI, IT & Telecom, Media & Entertainment, and Others), and Geography
The conversational AI market size is expected to grow from US$ 8.45 billion in 2023 and is anticipated to reach US$ 39.55 billion by 2031; it is estimated to record a CAGR of 21.3% from 2023 to 2031.
Conversational artificial intelligence (AI) is meant to be used in conjunction with chatbots or intelligent virtual agents to provide faster and dependable interactions with complicated systems. Moreover, applied conversational AI necessitates the fusion of science and art to produce a digital application that combines personalization, context, and relevance in human-computer interaction. Natural language processing (NLP) and machine learning (ML) technologies are combined in conversational AI. In order to continuously improve AI algorithms, NLP is made to flow into a continuous loop with ML processes. As a result, machine algorithms increase their response quality over time through learning.
The conversational AI market is predicted to grow significantly during the forecast period, owing to increased demand for AI-powered customer support services and upsurged demand for chatbot solutions. Also, a spike in the implementation of omnichannel approaches is likely to fuel the market growth during the forecast period. In addition, one of the main reasons propelling the growth of the conversational AI market in the coming years is the implementation of AI-powered conversational solutions in the automotive, marketing, e-learning, retail, and e-commerce sectors. Global e-commerce platform demand is increasing, which is putting pressure on conversational AI solutions such as voice assistants and chatbots to be improved. Moreover, major economies, including the US, China, Germany, and Japan, seek to develop and deploy next-generation conversational AI solutions across multiple industries. Furthermore, the increase in customer engagement via social media platforms is likely to give attractive prospects for the conversational AI market growth during the forecast period.
The report includes growth prospects owing to the current conversational AI market trends and their foreseeable impact during the forecast period. The global conversational AI industry is competitive due to the large number of existing vendors. Due to their ability to meet market demands, conversational AI vendors who have financial and technical resources at their disposal are expected to outperform their competitors. The market's competitive landscape is anticipated to get more intense as a result of growing technical advancements, new product offerings, and varied tactics used by major suppliers. In October 2023, Rasa, a leading conversational AI technology provider, announced the launch of its new Generative AI-native enterprise conversational platform. With this new conversational AI platform, the company will help reduce AI assistant building complexity to a minimum and combine pro-code and low-code development for maximum productivity. Also, with this platform, the company is seizing the opportunity to provide natural-sounding interactions through automation, providing enhanced customer engagement and experience.
'The conversational AI market analysis' is carried out by identifying and evaluating key players in the market across different regions. Amazon Web Services Inc, IBM Corporation, Google LLC, Oracle, SAP SE, Microsoft Corp, Artificial Solutions International AB, Cognigy, Kore.ai Inc, and Rasa Technologies Inc are among the key players profiled in the market report. Several other major players were also studied and analyzed in the conversational AI market report to get a holistic view of the market and its ecosystem.
Conversational artificial intelligence (AI) is meant to be used in conjunction with chatbots or intelligent virtual agents to provide faster and dependable interactions with complicated systems. Moreover, applied conversational AI necessitates the fusion of science and art to produce a digital application that combines personalization, context, and relevance in human-computer interaction. Natural language processing (NLP) and machine learning (ML) technologies are combined in conversational AI. In order to continuously improve AI algorithms, NLP is made to flow into a continuous loop with ML processes. As a result, machine algorithms increase their response quality over time through learning.
The conversational AI market is predicted to grow significantly during the forecast period, owing to increased demand for AI-powered customer support services and upsurged demand for chatbot solutions. Also, a spike in the implementation of omnichannel approaches is likely to fuel the market growth during the forecast period. In addition, one of the main reasons propelling the growth of the conversational AI market in the coming years is the implementation of AI-powered conversational solutions in the automotive, marketing, e-learning, retail, and e-commerce sectors. Global e-commerce platform demand is increasing, which is putting pressure on conversational AI solutions such as voice assistants and chatbots to be improved. Moreover, major economies, including the US, China, Germany, and Japan, seek to develop and deploy next-generation conversational AI solutions across multiple industries. Furthermore, the increase in customer engagement via social media platforms is likely to give attractive prospects for the conversational AI market growth during the forecast period.
The report includes growth prospects owing to the current conversational AI market trends and their foreseeable impact during the forecast period. The global conversational AI industry is competitive due to the large number of existing vendors. Due to their ability to meet market demands, conversational AI vendors who have financial and technical resources at their disposal are expected to outperform their competitors. The market's competitive landscape is anticipated to get more intense as a result of growing technical advancements, new product offerings, and varied tactics used by major suppliers. In October 2023, Rasa, a leading conversational AI technology provider, announced the launch of its new Generative AI-native enterprise conversational platform. With this new conversational AI platform, the company will help reduce AI assistant building complexity to a minimum and combine pro-code and low-code development for maximum productivity. Also, with this platform, the company is seizing the opportunity to provide natural-sounding interactions through automation, providing enhanced customer engagement and experience.
'The conversational AI market analysis' is carried out by identifying and evaluating key players in the market across different regions. Amazon Web Services Inc, IBM Corporation, Google LLC, Oracle, SAP SE, Microsoft Corp, Artificial Solutions International AB, Cognigy, Kore.ai Inc, and Rasa Technologies Inc are among the key players profiled in the market report. Several other major players were also studied and analyzed in the conversational AI market report to get a holistic view of the market and its ecosystem.
- In October 2023, NoBroker announced the launch of a conversational AI platform, CallZen.AI, to help businesses analyze their customer interactions in a LinkedIn post. CallZen provides features such as business lead generation, fraud detection, and business process management.
- In September 2023, Salesforce introduced the next generation of Einstein, its AI technology. Einstein now includes Einstein Copilot, a new and trusted out-of-the-box conversational AI assistant built into the user experience of every Salesforce application. It will help drive productivity by assisting users with their workflow, enabling them to ask questions in natural language and receive relevant and trustworthy answers that are grounded in secure proprietary company data from Salesforce Data Cloud.
1. INTRODUCTION
1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation
2. EXECUTIVE SUMMARY
2.1 Key Insights
2.2 Market Attractiveness
3. RESEARCH METHODOLOGY
3.1 Secondary Research
3.2 Primary Research
3.2.1 Hypothesis formulation:
3.2.2 Macro-economic factor analysis:
3.2.3 Developing base number:
3.2.4 Data Triangulation:
3.2.5 Country level data:
4. CONVERSATIONAL AI MARKET LANDSCAPE
4.1 Overview
4.2 PEST Analysis
4.3 Ecosystem Analysis
4.3.1 List of Vendors in Value Chain
5. CONVERSATIONAL AI MARKET – KEY MARKET DYNAMICS
5.1 Conversational AI market – Key Market Dynamics
5.2 Market Drivers
5.2.1 Growing E-Commerce Sector
5.2.2 Increasing Demand for Chatbot Solutions
5.3 Market Restraints
5.3.1 Rising Privacy Concerns
5.4 Market Opportunities
5.4.1 Rising Demand for Conversational AI in Healthcare Sector
5.4.2 Emergence of Generative AI
5.5 Market Trends
5.5.1 Growing Adoption of Conversational AI in Gaming Industry
5.6 Impact of Drivers and Restraints:
6. CONVERSATIONAL AI MARKET – GLOBAL MARKET ANALYSIS
6.1 Conversational AI market Revenue (US$ Million), 2021–2031
6.2 Conversational AI market Forecast Analysis
7. CONVERSATIONAL AI MARKET ANALYSIS – BY COMPONENT
7.1 Platform
7.1.1 Overview
7.1.2 Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
7.2 Service
7.2.1 Overview
7.2.2 Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8. CONVERSATIONAL AI MARKET ANALYSIS – BY TYPE
8.1 Chatbots
8.1.1 Overview
8.1.2 Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8.2 Intelligent Virtual Assistants
8.2.1 Overview
8.2.2 Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9. CONVERSATIONAL AI MARKET ANALYSIS – BY DEPLOYMENT TYPE
9.1 On-Premise
9.1.1 Overview
9.1.2 On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9.2 Cloud
9.2.1 Overview
9.2.2 Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10. CONVERSATIONAL AI MARKET ANALYSIS – BY INDUSTRY
10.1 Retail and E-commerce
10.1.1 Overview
10.1.2 Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.2 Healthcare and Life Sciences
10.2.1 Overview
10.2.2 Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.3 Travel and Hospitality
10.3.1 Overview
10.3.2 Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.4 BFSI
10.4.1 Overview
10.4.2 BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.5 IT and Telecom
10.5.1 Overview
10.5.2 IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.6 Media and Entertainment
10.6.1 Overview
10.6.2 Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.7 Others
10.7.1 Overview
10.7.2 Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11. CONVERSATIONAL AI MARKET – GEOGRAPHICAL ANALYSIS
11.1 Overview
11.2 North America
11.2.1 North America Conversational AI market Overview
11.2.2 North America: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.2.3 North America: Conversational AI market Breakdown, by Component
11.2.3.1 North America: Conversational AI market – Revenue and Forecast Analysis – by Component
11.2.4 North America: Conversational AI market Breakdown, by Type
11.2.4.1 North America: Conversational AI market – Revenue and Forecast Analysis – by Type
11.2.5 North America: Conversational AI market Breakdown, by Deployment Type
11.2.5.1 North America: Conversational AI market – Revenue and Forecast Analysis – by Deployment Type
11.2.6 North America: Conversational AI market Breakdown, by Industry
11.2.6.1 North America: Conversational AI market – Revenue and Forecast Analysis – by Industry
11.2.7 North America: Conversational AI market – Revenue and Forecast Analysis – by Country
11.2.7.1 North America: Conversational AI market – Revenue and Forecast Analysis – by Country
11.2.7.2 United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.2.7.2.1 United States: Conversational AI market Breakdown, by Component
11.2.7.2.2 United States: Conversational AI market Breakdown, by Type
11.2.7.2.3 United States: Conversational AI market Breakdown, by Deployment Type
11.2.7.2.4 United States: Conversational AI market Breakdown, by Industry
11.2.7.3 Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.2.7.3.1 Canada: Conversational AI market Breakdown, by Component
11.2.7.3.2 Canada: Conversational AI market Breakdown, by Type
11.2.7.3.3 Canada: Conversational AI market Breakdown, by Deployment Type
11.2.7.3.4 Canada: Conversational AI market Breakdown, by Industry
11.2.7.4 Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.2.7.4.1 Mexico: Conversational AI market Breakdown, by Component
11.2.7.4.2 Mexico: Conversational AI market Breakdown, by Type
11.2.7.4.3 Mexico: Conversational AI market Breakdown, by Deployment Type
11.2.7.4.4 Mexico: Conversational AI market Breakdown, by Industry
11.3 Europe
11.3.1 Europe Conversational AI market Overview
11.3.2 Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.3.3 Europe: Conversational AI market Breakdown, by Component
11.3.3.1 Europe: Conversational AI market – Revenue and Forecast Analysis – by Component
11.3.4 Europe: Conversational AI market Breakdown, by Type
11.3.4.1 Europe: Conversational AI market – Revenue and Forecast Analysis – by Type
11.3.5 Europe: Conversational AI market Breakdown, by Deployment Type
11.3.5.1 Europe: Conversational AI market – Revenue and Forecast Analysis – by Deployment Type
11.3.6 Europe: Conversational AI market Breakdown, by Industry
11.3.6.1 Europe: Conversational AI market – Revenue and Forecast Analysis – by Industry
11.3.7 Europe: Conversational AI market – Revenue and Forecast Analysis – by Country
11.3.7.1 Europe: Conversational AI market – Revenue and Forecast Analysis – by Country
11.3.7.2 France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.3.7.2.1 France: Conversational AI market Breakdown, by Component
11.3.7.2.2 France: Conversational AI market Breakdown, by Type
11.3.7.2.3 France: Conversational AI market Breakdown, by Deployment Type
11.3.7.2.4 France: Conversational AI market Breakdown, by Industry
11.3.7.3 Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.3.7.3.1 Germany: Conversational AI market Breakdown, by Component
11.3.7.3.2 Germany: Conversational AI market Breakdown, by Type
11.3.7.3.3 Germany: Conversational AI market Breakdown, by Deployment Type
11.3.7.3.4 Germany: Conversational AI market Breakdown, by Industry
11.3.7.4 United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.3.7.4.1 United Kingdom: Conversational AI market Breakdown, by Component
11.3.7.4.2 United Kingdom: Conversational AI market Breakdown, by Type
11.3.7.4.3 United Kingdom: Conversational AI market Breakdown, by Deployment Type
11.3.7.4.4 United Kingdom: Conversational AI market Breakdown, by Industry
11.3.7.5 Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.3.7.5.1 Italy: Conversational AI market Breakdown, by Component
11.3.7.5.2 Italy: Conversational AI market Breakdown, by Type
11.3.7.5.3 Italy: Conversational AI market Breakdown, by Deployment Type
11.3.7.5.4 Italy: Conversational AI market Breakdown, by Industry
11.3.7.6 Russian Federation: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.3.7.6.1 Russian Federation: Conversational AI market Breakdown, by Component
11.3.7.6.2 Russian Federation: Conversational AI market Breakdown, by Type
11.3.7.6.3 Russian Federation: Conversational AI market Breakdown, by Deployment Type
11.3.7.6.4 Russian Federation: Conversational AI market Breakdown, by Industry
11.3.7.7 Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.3.7.7.1 Rest of Europe: Conversational AI market Breakdown, by Component
11.3.7.7.2 Rest of Europe: Conversational AI market Breakdown, by Type
11.3.7.7.3 Rest of Europe: Conversational AI market Breakdown, by Deployment Type
11.3.7.7.4 Rest of Europe: Conversational AI market Breakdown, by Industry
11.4 Asia Pacific
11.4.1 Asia Pacific Conversational AI market Overview
11.4.2 Asia Pacific: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.4.3 Asia Pacific: Conversational AI market Breakdown, by Component
11.4.3.1 Asia Pacific: Conversational AI market – Revenue and Forecast Analysis – by Component
11.4.4 Asia Pacific: Conversational AI market Breakdown, by Type
11.4.4.1 Asia Pacific: Conversational AI market – Revenue and Forecast Analysis – by Type
11.4.5 Asia Pacific: Conversational AI market Breakdown, by Deployment Type
11.4.5.1 Asia Pacific: Conversational AI market – Revenue and Forecast Analysis – by Deployment Type
11.4.6 Asia Pacific: Conversational AI market Breakdown, by Industry
11.4.6.1 Asia Pacific: Conversational AI market – Revenue and Forecast Analysis – by Industry
11.4.7 Asia Pacific: Conversational AI market – Revenue and Forecast Analysis – by Country
11.4.7.1 Asia Pacific: Conversational AI market – Revenue and Forecast Analysis – by Country
11.4.7.2 Australia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.4.7.2.1 Australia: Conversational AI market Breakdown, by Component
11.4.7.2.2 Australia: Conversational AI market Breakdown, by Type
11.4.7.2.3 Australia: Conversational AI market Breakdown, by Deployment Type
11.4.7.2.4 Australia: Conversational AI market Breakdown, by Industry
11.4.7.3 China: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.4.7.3.1 China: Conversational AI market Breakdown, by Component
11.4.7.3.2 China: Conversational AI market Breakdown, by Type
11.4.7.3.3 China: Conversational AI market Breakdown, by Deployment Type
11.4.7.3.4 China: Conversational AI market Breakdown, by Industry
11.4.7.4 India: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.4.7.4.1 India: Conversational AI market Breakdown, by Component
11.4.7.4.2 India: Conversational AI market Breakdown, by Type
11.4.7.4.3 India: Conversational AI market Breakdown, by Deployment Type
11.4.7.4.4 India: Conversational AI market Breakdown, by Industry
11.4.7.5 Japan: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.4.7.5.1 Japan: Conversational AI market Breakdown, by Component
11.4.7.5.2 Japan: Conversational AI market Breakdown, by Type
11.4.7.5.3 Japan: Conversational AI market Breakdown, by Deployment Type
11.4.7.5.4 Japan: Conversational AI market Breakdown, by Industry
11.4.7.6 South Korea: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.4.7.6.1 South Korea: Conversational AI market Breakdown, by Component
11.4.7.6.2 South Korea: Conversational AI market Breakdown, by Type
11.4.7.6.3 South Korea: Conversational AI market Breakdown, by Deployment Type
11.4.7.6.4 South Korea: Conversational AI market Breakdown, by Industry
11.4.7.7 Rest of APAC: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.4.7.7.1 Rest of APAC: Conversational AI market Breakdown, by Component
11.4.7.7.2 Rest of APAC: Conversational AI market Breakdown, by Type
11.4.7.7.3 Rest of APAC: Conversational AI market Breakdown, by Deployment Type
11.4.7.7.4 Rest of APAC: Conversational AI market Breakdown, by Industry
11.5 Middle East and Africa
11.5.1 Middle East and Africa Conversational AI market Overview
11.5.2 Middle East and Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.5.3 Middle East and Africa: Conversational AI market Breakdown, by Component
11.5.3.1 Middle East and Africa: Conversational AI market – Revenue and Forecast Analysis – by Component
11.5.4 Middle East and Africa: Conversational AI market Breakdown, by Type
11.5.4.1 Middle East and Africa: Conversational AI market – Revenue and Forecast Analysis – by Type
11.5.5 Middle East and Africa: Conversational AI market Breakdown, by Deployment Type
11.5.5.1 Middle East and Africa: Conversational AI market – Revenue and Forecast Analysis – by Deployment Type
11.5.6 Middle East and Africa: Conversational AI market Breakdown, by Industry
11.5.6.1 Middle East and Africa: Conversational AI market – Revenue and Forecast Analysis – by Industry
11.5.7 Middle East and Africa: Conversational AI market – Revenue and Forecast Analysis – by Country
11.5.7.1 Middle East and Africa: Conversational AI market – Revenue and Forecast Analysis – by Country
11.5.7.2 South Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.5.7.2.1 South Africa: Conversational AI market Breakdown, by Component
11.5.7.2.2 South Africa: Conversational AI market Breakdown, by Type
11.5.7.2.3 South Africa: Conversational AI market Breakdown, by Deployment Type
11.5.7.2.4 South Africa: Conversational AI market Breakdown, by Industry
11.5.7.3 Saudi Arabia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.5.7.3.1 Saudi Arabia: Conversational AI market Breakdown, by Component
11.5.7.3.2 Saudi Arabia: Conversational AI market Breakdown, by Type
11.5.7.3.3 Saudi Arabia: Conversational AI market Breakdown, by Deployment Type
11.5.7.3.4 Saudi Arabia: Conversational AI market Breakdown, by Industry
11.5.7.4 United Arab Emirates: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.5.7.4.1 United Arab Emirates: Conversational AI market Breakdown, by Component
11.5.7.4.2 United Arab Emirates: Conversational AI market Breakdown, by Type
11.5.7.4.3 United Arab Emirates: Conversational AI market Breakdown, by Deployment Type
11.5.7.4.4 United Arab Emirates: Conversational AI market Breakdown, by Industry
11.5.7.5 Rest of Middle East and Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.5.7.5.1 Rest of Middle East and Africa: Conversational AI market Breakdown, by Component
11.5.7.5.2 Rest of Middle East and Africa: Conversational AI market Breakdown, by Type
11.5.7.5.3 Rest of Middle East and Africa: Conversational AI market Breakdown, by Deployment Type
11.5.7.5.4 Rest of Middle East and Africa: Conversational AI market Breakdown, by Industry
11.6 South and Central America
11.6.1 South and Central America Conversational AI market Overview
11.6.2 South and Central America: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.6.3 South and Central America: Conversational AI market Breakdown, by Component
11.6.3.1 South and Central America: Conversational AI market – Revenue and Forecast Analysis – by Component
11.6.4 South and Central America: Conversational AI market Breakdown, by Type
11.6.4.1 South and Central America: Conversational AI market – Revenue and Forecast Analysis – by Type
11.6.5 South and Central America: Conversational AI market Breakdown, by Deployment Type
11.6.5.1 South and Central America: Conversational AI market – Revenue and Forecast Analysis – by Deployment Type
11.6.6 South and Central America: Conversational AI market Breakdown, by Industry
11.6.6.1 South and Central America: Conversational AI market – Revenue and Forecast Analysis – by Industry
11.6.7 South and Central America: Conversational AI market – Revenue and Forecast Analysis – by Country
11.6.7.1 South and Central America: Conversational AI market – Revenue and Forecast Analysis – by Country
11.6.7.2 Brazil: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.6.7.2.1 Brazil: Conversational AI market Breakdown, by Component
11.6.7.2.2 Brazil: Conversational AI market Breakdown, by Type
11.6.7.2.3 Brazil: Conversational AI market Breakdown, by Deployment Type
11.6.7.2.4 Brazil: Conversational AI market Breakdown, by Industry
11.6.7.3 Argentina: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.6.7.3.1 Argentina: Conversational AI market Breakdown, by Component
11.6.7.3.2 Argentina: Conversational AI market Breakdown, by Type
11.6.7.3.3 Argentina: Conversational AI market Breakdown, by Deployment Type
11.6.7.3.4 Argentina: Conversational AI market Breakdown, by Industry
11.6.7.4 Rest of South and Central America: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.6.7.4.1 Rest of South and Central America: Conversational AI market Breakdown, by Component
11.6.7.4.2 Rest of South and Central America: Conversational AI market Breakdown, by Type
11.6.7.4.3 Rest of South and Central America: Conversational AI market Breakdown, by Deployment Type
11.6.7.4.4 Rest of South and Central America: Conversational AI market Breakdown, by Industry
12. COMPETITIVE LANDSCAPE
12.1 Heat Map Analysis By Key Players
12.2 Company Positioning & Concentration
13. INDUSTRY LANDSCAPE
13.1 Overview
13.2 Market Initiative
13.3 Product Development
14. COMPANY PROFILES
14.1 Amazon.com Inc
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 International Business Machines Corp
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 Alphabet Inc
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 Oracle Corp
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 SAP SE
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 Microsoft Corp
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 Artificial Solutions International AB
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
14.8 Cognigy GmbH
14.8.1 Key Facts
14.8.2 Business Description
14.8.3 Products and Services
14.8.4 Financial Overview
14.8.5 SWOT Analysis
14.8.6 Key Developments
14.9 Kore.ai Inc.
14.9.1 Key Facts
14.9.2 Business Description
14.9.3 Products and Services
14.9.4 Financial Overview
14.9.5 SWOT Analysis
14.9.6 Key Developments
14.10 Rasa Technologies Inc
14.10.1 Key Facts
14.10.2 Business Description
14.10.3 Products and Services
14.10.4 Financial Overview
14.10.5 SWOT Analysis
14.10.6 Key Developments
15. APPENDIX
15.1 About The Insight Partners
15.2 Word Index
1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation
2. EXECUTIVE SUMMARY
2.1 Key Insights
2.2 Market Attractiveness
3. RESEARCH METHODOLOGY
3.1 Secondary Research
3.2 Primary Research
3.2.1 Hypothesis formulation:
3.2.2 Macro-economic factor analysis:
3.2.3 Developing base number:
3.2.4 Data Triangulation:
3.2.5 Country level data:
4. CONVERSATIONAL AI MARKET LANDSCAPE
4.1 Overview
4.2 PEST Analysis
4.3 Ecosystem Analysis
4.3.1 List of Vendors in Value Chain
5. CONVERSATIONAL AI MARKET – KEY MARKET DYNAMICS
5.1 Conversational AI market – Key Market Dynamics
5.2 Market Drivers
5.2.1 Growing E-Commerce Sector
5.2.2 Increasing Demand for Chatbot Solutions
5.3 Market Restraints
5.3.1 Rising Privacy Concerns
5.4 Market Opportunities
5.4.1 Rising Demand for Conversational AI in Healthcare Sector
5.4.2 Emergence of Generative AI
5.5 Market Trends
5.5.1 Growing Adoption of Conversational AI in Gaming Industry
5.6 Impact of Drivers and Restraints:
6. CONVERSATIONAL AI MARKET – GLOBAL MARKET ANALYSIS
6.1 Conversational AI market Revenue (US$ Million), 2021–2031
6.2 Conversational AI market Forecast Analysis
7. CONVERSATIONAL AI MARKET ANALYSIS – BY COMPONENT
7.1 Platform
7.1.1 Overview
7.1.2 Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
7.2 Service
7.2.1 Overview
7.2.2 Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8. CONVERSATIONAL AI MARKET ANALYSIS – BY TYPE
8.1 Chatbots
8.1.1 Overview
8.1.2 Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8.2 Intelligent Virtual Assistants
8.2.1 Overview
8.2.2 Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9. CONVERSATIONAL AI MARKET ANALYSIS – BY DEPLOYMENT TYPE
9.1 On-Premise
9.1.1 Overview
9.1.2 On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9.2 Cloud
9.2.1 Overview
9.2.2 Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10. CONVERSATIONAL AI MARKET ANALYSIS – BY INDUSTRY
10.1 Retail and E-commerce
10.1.1 Overview
10.1.2 Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.2 Healthcare and Life Sciences
10.2.1 Overview
10.2.2 Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.3 Travel and Hospitality
10.3.1 Overview
10.3.2 Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.4 BFSI
10.4.1 Overview
10.4.2 BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.5 IT and Telecom
10.5.1 Overview
10.5.2 IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.6 Media and Entertainment
10.6.1 Overview
10.6.2 Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.7 Others
10.7.1 Overview
10.7.2 Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11. CONVERSATIONAL AI MARKET – GEOGRAPHICAL ANALYSIS
11.1 Overview
11.2 North America
11.2.1 North America Conversational AI market Overview
11.2.2 North America: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.2.3 North America: Conversational AI market Breakdown, by Component
11.2.3.1 North America: Conversational AI market – Revenue and Forecast Analysis – by Component
11.2.4 North America: Conversational AI market Breakdown, by Type
11.2.4.1 North America: Conversational AI market – Revenue and Forecast Analysis – by Type
11.2.5 North America: Conversational AI market Breakdown, by Deployment Type
11.2.5.1 North America: Conversational AI market – Revenue and Forecast Analysis – by Deployment Type
11.2.6 North America: Conversational AI market Breakdown, by Industry
11.2.6.1 North America: Conversational AI market – Revenue and Forecast Analysis – by Industry
11.2.7 North America: Conversational AI market – Revenue and Forecast Analysis – by Country
11.2.7.1 North America: Conversational AI market – Revenue and Forecast Analysis – by Country
11.2.7.2 United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.2.7.2.1 United States: Conversational AI market Breakdown, by Component
11.2.7.2.2 United States: Conversational AI market Breakdown, by Type
11.2.7.2.3 United States: Conversational AI market Breakdown, by Deployment Type
11.2.7.2.4 United States: Conversational AI market Breakdown, by Industry
11.2.7.3 Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.2.7.3.1 Canada: Conversational AI market Breakdown, by Component
11.2.7.3.2 Canada: Conversational AI market Breakdown, by Type
11.2.7.3.3 Canada: Conversational AI market Breakdown, by Deployment Type
11.2.7.3.4 Canada: Conversational AI market Breakdown, by Industry
11.2.7.4 Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.2.7.4.1 Mexico: Conversational AI market Breakdown, by Component
11.2.7.4.2 Mexico: Conversational AI market Breakdown, by Type
11.2.7.4.3 Mexico: Conversational AI market Breakdown, by Deployment Type
11.2.7.4.4 Mexico: Conversational AI market Breakdown, by Industry
11.3 Europe
11.3.1 Europe Conversational AI market Overview
11.3.2 Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.3.3 Europe: Conversational AI market Breakdown, by Component
11.3.3.1 Europe: Conversational AI market – Revenue and Forecast Analysis – by Component
11.3.4 Europe: Conversational AI market Breakdown, by Type
11.3.4.1 Europe: Conversational AI market – Revenue and Forecast Analysis – by Type
11.3.5 Europe: Conversational AI market Breakdown, by Deployment Type
11.3.5.1 Europe: Conversational AI market – Revenue and Forecast Analysis – by Deployment Type
11.3.6 Europe: Conversational AI market Breakdown, by Industry
11.3.6.1 Europe: Conversational AI market – Revenue and Forecast Analysis – by Industry
11.3.7 Europe: Conversational AI market – Revenue and Forecast Analysis – by Country
11.3.7.1 Europe: Conversational AI market – Revenue and Forecast Analysis – by Country
11.3.7.2 France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.3.7.2.1 France: Conversational AI market Breakdown, by Component
11.3.7.2.2 France: Conversational AI market Breakdown, by Type
11.3.7.2.3 France: Conversational AI market Breakdown, by Deployment Type
11.3.7.2.4 France: Conversational AI market Breakdown, by Industry
11.3.7.3 Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.3.7.3.1 Germany: Conversational AI market Breakdown, by Component
11.3.7.3.2 Germany: Conversational AI market Breakdown, by Type
11.3.7.3.3 Germany: Conversational AI market Breakdown, by Deployment Type
11.3.7.3.4 Germany: Conversational AI market Breakdown, by Industry
11.3.7.4 United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.3.7.4.1 United Kingdom: Conversational AI market Breakdown, by Component
11.3.7.4.2 United Kingdom: Conversational AI market Breakdown, by Type
11.3.7.4.3 United Kingdom: Conversational AI market Breakdown, by Deployment Type
11.3.7.4.4 United Kingdom: Conversational AI market Breakdown, by Industry
11.3.7.5 Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.3.7.5.1 Italy: Conversational AI market Breakdown, by Component
11.3.7.5.2 Italy: Conversational AI market Breakdown, by Type
11.3.7.5.3 Italy: Conversational AI market Breakdown, by Deployment Type
11.3.7.5.4 Italy: Conversational AI market Breakdown, by Industry
11.3.7.6 Russian Federation: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.3.7.6.1 Russian Federation: Conversational AI market Breakdown, by Component
11.3.7.6.2 Russian Federation: Conversational AI market Breakdown, by Type
11.3.7.6.3 Russian Federation: Conversational AI market Breakdown, by Deployment Type
11.3.7.6.4 Russian Federation: Conversational AI market Breakdown, by Industry
11.3.7.7 Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.3.7.7.1 Rest of Europe: Conversational AI market Breakdown, by Component
11.3.7.7.2 Rest of Europe: Conversational AI market Breakdown, by Type
11.3.7.7.3 Rest of Europe: Conversational AI market Breakdown, by Deployment Type
11.3.7.7.4 Rest of Europe: Conversational AI market Breakdown, by Industry
11.4 Asia Pacific
11.4.1 Asia Pacific Conversational AI market Overview
11.4.2 Asia Pacific: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.4.3 Asia Pacific: Conversational AI market Breakdown, by Component
11.4.3.1 Asia Pacific: Conversational AI market – Revenue and Forecast Analysis – by Component
11.4.4 Asia Pacific: Conversational AI market Breakdown, by Type
11.4.4.1 Asia Pacific: Conversational AI market – Revenue and Forecast Analysis – by Type
11.4.5 Asia Pacific: Conversational AI market Breakdown, by Deployment Type
11.4.5.1 Asia Pacific: Conversational AI market – Revenue and Forecast Analysis – by Deployment Type
11.4.6 Asia Pacific: Conversational AI market Breakdown, by Industry
11.4.6.1 Asia Pacific: Conversational AI market – Revenue and Forecast Analysis – by Industry
11.4.7 Asia Pacific: Conversational AI market – Revenue and Forecast Analysis – by Country
11.4.7.1 Asia Pacific: Conversational AI market – Revenue and Forecast Analysis – by Country
11.4.7.2 Australia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.4.7.2.1 Australia: Conversational AI market Breakdown, by Component
11.4.7.2.2 Australia: Conversational AI market Breakdown, by Type
11.4.7.2.3 Australia: Conversational AI market Breakdown, by Deployment Type
11.4.7.2.4 Australia: Conversational AI market Breakdown, by Industry
11.4.7.3 China: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.4.7.3.1 China: Conversational AI market Breakdown, by Component
11.4.7.3.2 China: Conversational AI market Breakdown, by Type
11.4.7.3.3 China: Conversational AI market Breakdown, by Deployment Type
11.4.7.3.4 China: Conversational AI market Breakdown, by Industry
11.4.7.4 India: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.4.7.4.1 India: Conversational AI market Breakdown, by Component
11.4.7.4.2 India: Conversational AI market Breakdown, by Type
11.4.7.4.3 India: Conversational AI market Breakdown, by Deployment Type
11.4.7.4.4 India: Conversational AI market Breakdown, by Industry
11.4.7.5 Japan: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.4.7.5.1 Japan: Conversational AI market Breakdown, by Component
11.4.7.5.2 Japan: Conversational AI market Breakdown, by Type
11.4.7.5.3 Japan: Conversational AI market Breakdown, by Deployment Type
11.4.7.5.4 Japan: Conversational AI market Breakdown, by Industry
11.4.7.6 South Korea: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.4.7.6.1 South Korea: Conversational AI market Breakdown, by Component
11.4.7.6.2 South Korea: Conversational AI market Breakdown, by Type
11.4.7.6.3 South Korea: Conversational AI market Breakdown, by Deployment Type
11.4.7.6.4 South Korea: Conversational AI market Breakdown, by Industry
11.4.7.7 Rest of APAC: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.4.7.7.1 Rest of APAC: Conversational AI market Breakdown, by Component
11.4.7.7.2 Rest of APAC: Conversational AI market Breakdown, by Type
11.4.7.7.3 Rest of APAC: Conversational AI market Breakdown, by Deployment Type
11.4.7.7.4 Rest of APAC: Conversational AI market Breakdown, by Industry
11.5 Middle East and Africa
11.5.1 Middle East and Africa Conversational AI market Overview
11.5.2 Middle East and Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.5.3 Middle East and Africa: Conversational AI market Breakdown, by Component
11.5.3.1 Middle East and Africa: Conversational AI market – Revenue and Forecast Analysis – by Component
11.5.4 Middle East and Africa: Conversational AI market Breakdown, by Type
11.5.4.1 Middle East and Africa: Conversational AI market – Revenue and Forecast Analysis – by Type
11.5.5 Middle East and Africa: Conversational AI market Breakdown, by Deployment Type
11.5.5.1 Middle East and Africa: Conversational AI market – Revenue and Forecast Analysis – by Deployment Type
11.5.6 Middle East and Africa: Conversational AI market Breakdown, by Industry
11.5.6.1 Middle East and Africa: Conversational AI market – Revenue and Forecast Analysis – by Industry
11.5.7 Middle East and Africa: Conversational AI market – Revenue and Forecast Analysis – by Country
11.5.7.1 Middle East and Africa: Conversational AI market – Revenue and Forecast Analysis – by Country
11.5.7.2 South Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.5.7.2.1 South Africa: Conversational AI market Breakdown, by Component
11.5.7.2.2 South Africa: Conversational AI market Breakdown, by Type
11.5.7.2.3 South Africa: Conversational AI market Breakdown, by Deployment Type
11.5.7.2.4 South Africa: Conversational AI market Breakdown, by Industry
11.5.7.3 Saudi Arabia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.5.7.3.1 Saudi Arabia: Conversational AI market Breakdown, by Component
11.5.7.3.2 Saudi Arabia: Conversational AI market Breakdown, by Type
11.5.7.3.3 Saudi Arabia: Conversational AI market Breakdown, by Deployment Type
11.5.7.3.4 Saudi Arabia: Conversational AI market Breakdown, by Industry
11.5.7.4 United Arab Emirates: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.5.7.4.1 United Arab Emirates: Conversational AI market Breakdown, by Component
11.5.7.4.2 United Arab Emirates: Conversational AI market Breakdown, by Type
11.5.7.4.3 United Arab Emirates: Conversational AI market Breakdown, by Deployment Type
11.5.7.4.4 United Arab Emirates: Conversational AI market Breakdown, by Industry
11.5.7.5 Rest of Middle East and Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.5.7.5.1 Rest of Middle East and Africa: Conversational AI market Breakdown, by Component
11.5.7.5.2 Rest of Middle East and Africa: Conversational AI market Breakdown, by Type
11.5.7.5.3 Rest of Middle East and Africa: Conversational AI market Breakdown, by Deployment Type
11.5.7.5.4 Rest of Middle East and Africa: Conversational AI market Breakdown, by Industry
11.6 South and Central America
11.6.1 South and Central America Conversational AI market Overview
11.6.2 South and Central America: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.6.3 South and Central America: Conversational AI market Breakdown, by Component
11.6.3.1 South and Central America: Conversational AI market – Revenue and Forecast Analysis – by Component
11.6.4 South and Central America: Conversational AI market Breakdown, by Type
11.6.4.1 South and Central America: Conversational AI market – Revenue and Forecast Analysis – by Type
11.6.5 South and Central America: Conversational AI market Breakdown, by Deployment Type
11.6.5.1 South and Central America: Conversational AI market – Revenue and Forecast Analysis – by Deployment Type
11.6.6 South and Central America: Conversational AI market Breakdown, by Industry
11.6.6.1 South and Central America: Conversational AI market – Revenue and Forecast Analysis – by Industry
11.6.7 South and Central America: Conversational AI market – Revenue and Forecast Analysis – by Country
11.6.7.1 South and Central America: Conversational AI market – Revenue and Forecast Analysis – by Country
11.6.7.2 Brazil: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.6.7.2.1 Brazil: Conversational AI market Breakdown, by Component
11.6.7.2.2 Brazil: Conversational AI market Breakdown, by Type
11.6.7.2.3 Brazil: Conversational AI market Breakdown, by Deployment Type
11.6.7.2.4 Brazil: Conversational AI market Breakdown, by Industry
11.6.7.3 Argentina: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.6.7.3.1 Argentina: Conversational AI market Breakdown, by Component
11.6.7.3.2 Argentina: Conversational AI market Breakdown, by Type
11.6.7.3.3 Argentina: Conversational AI market Breakdown, by Deployment Type
11.6.7.3.4 Argentina: Conversational AI market Breakdown, by Industry
11.6.7.4 Rest of South and Central America: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.6.7.4.1 Rest of South and Central America: Conversational AI market Breakdown, by Component
11.6.7.4.2 Rest of South and Central America: Conversational AI market Breakdown, by Type
11.6.7.4.3 Rest of South and Central America: Conversational AI market Breakdown, by Deployment Type
11.6.7.4.4 Rest of South and Central America: Conversational AI market Breakdown, by Industry
12. COMPETITIVE LANDSCAPE
12.1 Heat Map Analysis By Key Players
12.2 Company Positioning & Concentration
13. INDUSTRY LANDSCAPE
13.1 Overview
13.2 Market Initiative
13.3 Product Development
14. COMPANY PROFILES
14.1 Amazon.com Inc
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 International Business Machines Corp
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 Alphabet Inc
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 Oracle Corp
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 SAP SE
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 Microsoft Corp
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 Artificial Solutions International AB
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
14.8 Cognigy GmbH
14.8.1 Key Facts
14.8.2 Business Description
14.8.3 Products and Services
14.8.4 Financial Overview
14.8.5 SWOT Analysis
14.8.6 Key Developments
14.9 Kore.ai Inc.
14.9.1 Key Facts
14.9.2 Business Description
14.9.3 Products and Services
14.9.4 Financial Overview
14.9.5 SWOT Analysis
14.9.6 Key Developments
14.10 Rasa Technologies Inc
14.10.1 Key Facts
14.10.2 Business Description
14.10.3 Products and Services
14.10.4 Financial Overview
14.10.5 SWOT Analysis
14.10.6 Key Developments
15. APPENDIX
15.1 About The Insight Partners
15.2 Word Index
