Contact Center Application Market in Asia Pacific 2021

January 2022 | 22 pages | ID: CDEB77E37930EN
StrategyHelix Inc

Abstracts

A study by StrategyHelix indicates that the contact center application market in Asia Pacific is expected to increase by US$ 287 million from 2021 to 2027, garnering a CAGR of 5.1% during the forecast period.

The report provides up-to-date market size data for period 2017-2020 and forecast to 2027 covering key market aspects like sales value for contact center application. The Asia Pacific contact center application market is segmented on the basis of application, end user, and country. Based on application, the contact center application market in Asia Pacific is categorized into contact center analytics systems, Inbound Contact Routing Systems, interactive voice response systems, outbound dialer systems, quality monitoring systems, workforce management systems. The Inbound Contact Routing Systems segment held the largest share of the Asia Pacific contact center application market in 2020 and is anticipated to hold its share during the forecast period. On the basis of end user, the contact center application market in Asia Pacific has been segmented into BFSI, government & education, outsourced contact centers, retail & utilities, telecommunications, travel & hospitality, others. In Asia Pacific, the BFSI segment made up the largest share of the contact center application market. In terms of geography, the contact center application market in Asia Pacific has been segmented into ASEAN, Australia, China, India, Japan, Korea.

The Asia Pacific contact center application market is highly competitive. Top players covered in Asia Pacific Contact Center Application Market Study are Aspect Software Inc., Avaya Inc., Cisco Systems Inc., Fujitsu Limited, Genesys Telecommunications Laboratories Inc., Hansol Inticube Co. Ltd., Huawei Technologies Co. Ltd., NEC Corporation, NICE Systems Ltd., Oki Electric Industry Company Limited, Verint Systems Inc.

Report Scope
Application: contact center analytics systems, Inbound Contact Routing Systems, interactive voice response systems, outbound dialer systems, quality monitoring systems, workforce management systems
End user: BFSI, government & education, outsourced contact centers, retail & utilities, telecommunications, travel & hospitality, others
Country: ASEAN, Australia, China, India, Japan, Korea
Years considered: this report covers the period 2017 to 2027

Key Benefits for Stakeholders
Get a comprehensive picture of the Asia Pacific contact center application market
Identify regional strategies and strategic priorities on the basis of local data
Pinpoint growth sectors and trends for investment

Contents

PART 1. INTRODUCTION

Scope of the study
Study period
Geographical scope
Research methodology

PART 2. CONTACT CENTER APPLICATION MARKET OVERVIEW

PART 3. MARKET BREAKDOWN BY APPLICATION

Contact center analytics systems
Inbound Contact Routing Systems
Interactive voice response systems
Outbound dialer systems
Quality monitoring systems
Workforce management systems

PART 4. MARKET BREAKDOWN BY END USER

BFSI
Government & education
Outsourced contact centers
Retail & utilities
Telecommunications
Travel & hospitality
Others

PART 5. MARKET BREAKDOWN BY COUNTRY

ASEAN
Australia
China
India
Japan
Korea

PART 6. KEY COMPANIES

Aspect Software, Inc.
Avaya Inc.
Cisco Systems, Inc.
Fujitsu Limited
Genesys Telecommunications Laboratories, Inc.
Hansol Inticube Co., Ltd.
Huawei Technologies Co., Ltd.
NEC Corporation
NICE Systems Ltd.
Oki Electric Industry Company, Limited
Verint Systems Inc.
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