Cloud ITSM Market by Offering (Solutions (Change & Configuration Management, Operations & Performance Management), and Services), Deployment Mode (Public, Private, Hybrid Cloud), Organization Size, Vertical and Region - Global Forecast to 2029
The Cloud ITSM market size is expected to grow from USD 9.5 billion in 2024 to USD 17.8 billion by 2029 at a Compound Annual Growth Rate (CAGR) of 13.5% during the forecast period. IT teams know the privacy breach, downtime and service interruption, and potential data transfer risks between devices and the cloud. Cloud ITSM addresses these concerns by minimizing the need for extensive data transfer in specific environments. By leveraging a cloud platform, organizations can locally filter sensitive data and only transmit essential information required for model building to the cloud. This approach enables enterprises to maintain robust security measures and compliance frameworks tailored to their specific requirements while ensuring adherence to audit standards.
"By Offering, the services segment will record a higher CAGR during the forecast period. "
Cloud ITSM market, the services segment is estimated to achieve the most substantial Compound Annual Growth Rate (CAGR) during the forecast period. This projection underscores the critical role of related services, particularly professional and managed services, in facilitating effective ITSM implementation. Professional services encompass a spectrum of offerings, from education and training to consulting and support, essential for the seamless execution of ITSM solutions. Conversely, managed services deliver tailored software solutions to meet specific user needs, guiding them through every stage of software utilization. Given factors like limited technical know-how and a focus on core business functions, ITSM services are indispensable for fostering widespread adoption among enterprises.
"By Deployment mode, Public Cloud will hold the largest market share during the forecast period."
Public cloud deployment involves accessing IT service management solutions and resources provided by third-party vendors over the Internet. This model offers scalability, flexibility, and cost-effectiveness as organizations can pay only for their services without needing upfront infrastructure investments. Public cloud providers manage and maintain the underlying infrastructure, allowing businesses to focus on their core activities rather than IT management tasks. However, it may raise concerns regarding data security, compliance, and potential vendor lock-in. Since multiple tenants share the same infrastructure, limited customization options and performance variations might be based on resource allocation. Despite these challenges, public cloud deployment remains popular due to its rapid provisioning, global accessibility, and ability to support diverse workloads, making it an attractive option for organizations seeking agility and innovation in their ITSM strategies.
"By Vertical, the IT & ITeS Industry is projected to record the highest CAGR during the forecast period."
During the forecast period, the IT & ITeS industry is set to experience the highest growth rate in the Cloud ITSM market. This surge is fueled by the sector's growing need for sophisticated ITSM solutions to optimize operations, enhance service quality, and ensure compliance. As these companies expand and innovate, their need for effective ITSM frameworks to manage intricate IT systems becomes more critical. These solutions are vital to boosting efficiency, minimizing downtime, and improving resource management, all of which are essential for maintaining a competitive edge and achieving operational excellence in the dynamic IT sector.
The breakup of the profiles of the primary participants is below:
**RoW include Middle East & Africa and Latin America
Note: Tier 1 companies have revenues of more than USD 100 million; tier 2 companies' revenue ranges from USD 10 million to USD 100 million; and tier 3 companies' revenue is less than 10 million
Source: Secondary Literature, Expert Interviews, and MarketsandMarkets Analysis
Key Players
Some of the key players operating in the Cloud ITSM market are ServiceNow (US), BMC Software (US), Broadcom (US), ManageEngine (US), Ivanti (US), Zendesk (US), Freshworks (US), SolarWinds (US), Atlassian (Australia), OpenText (US), among others.
Research coverage:
The market analysis in all its areas covers the Cloud ITSM market. Its goal is to project market size and development potential in several segments, including Offerings, Deployment Mode, organization size, verticals, and regions. It comprises a thorough competition analysis of the major market players, company biographies, important insights regarding their offers in terms of goods and services, current advancements, and crucial market strategies.
Reasons to buy this report:
The study will include information on the closest approximations of revenue figures for the Cloud ITSM market and its subsegments, which will assist market leaders and new entrants. Stakeholders will receive additional insights and a better understanding of the competitive landscape, enabling them to position their companies better and develop go-to-market (GTM) strategies. Additionally, the research offers information on major market drivers, constraints, opportunities, and challenges to help stakeholders understand the state of the industry.
The report provides insights on the following pointers:
"By Offering, the services segment will record a higher CAGR during the forecast period. "
Cloud ITSM market, the services segment is estimated to achieve the most substantial Compound Annual Growth Rate (CAGR) during the forecast period. This projection underscores the critical role of related services, particularly professional and managed services, in facilitating effective ITSM implementation. Professional services encompass a spectrum of offerings, from education and training to consulting and support, essential for the seamless execution of ITSM solutions. Conversely, managed services deliver tailored software solutions to meet specific user needs, guiding them through every stage of software utilization. Given factors like limited technical know-how and a focus on core business functions, ITSM services are indispensable for fostering widespread adoption among enterprises.
"By Deployment mode, Public Cloud will hold the largest market share during the forecast period."
Public cloud deployment involves accessing IT service management solutions and resources provided by third-party vendors over the Internet. This model offers scalability, flexibility, and cost-effectiveness as organizations can pay only for their services without needing upfront infrastructure investments. Public cloud providers manage and maintain the underlying infrastructure, allowing businesses to focus on their core activities rather than IT management tasks. However, it may raise concerns regarding data security, compliance, and potential vendor lock-in. Since multiple tenants share the same infrastructure, limited customization options and performance variations might be based on resource allocation. Despite these challenges, public cloud deployment remains popular due to its rapid provisioning, global accessibility, and ability to support diverse workloads, making it an attractive option for organizations seeking agility and innovation in their ITSM strategies.
"By Vertical, the IT & ITeS Industry is projected to record the highest CAGR during the forecast period."
During the forecast period, the IT & ITeS industry is set to experience the highest growth rate in the Cloud ITSM market. This surge is fueled by the sector's growing need for sophisticated ITSM solutions to optimize operations, enhance service quality, and ensure compliance. As these companies expand and innovate, their need for effective ITSM frameworks to manage intricate IT systems becomes more critical. These solutions are vital to boosting efficiency, minimizing downtime, and improving resource management, all of which are essential for maintaining a competitive edge and achieving operational excellence in the dynamic IT sector.
The breakup of the profiles of the primary participants is below:
- By Company Type: Tier I: 29%, Tier II: 45%, and Tier III: 26%
- By Designation: C-Level Executives: 30%, Director Level: 25%, and *Others: 45%
- By Region: North America: 40%, Europe: 30%, Asia Pacific: 25%, **RoW: 5%
**RoW include Middle East & Africa and Latin America
Note: Tier 1 companies have revenues of more than USD 100 million; tier 2 companies' revenue ranges from USD 10 million to USD 100 million; and tier 3 companies' revenue is less than 10 million
Source: Secondary Literature, Expert Interviews, and MarketsandMarkets Analysis
Key Players
Some of the key players operating in the Cloud ITSM market are ServiceNow (US), BMC Software (US), Broadcom (US), ManageEngine (US), Ivanti (US), Zendesk (US), Freshworks (US), SolarWinds (US), Atlassian (Australia), OpenText (US), among others.
Research coverage:
The market analysis in all its areas covers the Cloud ITSM market. Its goal is to project market size and development potential in several segments, including Offerings, Deployment Mode, organization size, verticals, and regions. It comprises a thorough competition analysis of the major market players, company biographies, important insights regarding their offers in terms of goods and services, current advancements, and crucial market strategies.
Reasons to buy this report:
The study will include information on the closest approximations of revenue figures for the Cloud ITSM market and its subsegments, which will assist market leaders and new entrants. Stakeholders will receive additional insights and a better understanding of the competitive landscape, enabling them to position their companies better and develop go-to-market (GTM) strategies. Additionally, the research offers information on major market drivers, constraints, opportunities, and challenges to help stakeholders understand the state of the industry.
The report provides insights on the following pointers:
- Analysis of key drivers (Cloud ITSM enables organizations to scale their IT services based on demand, ensuring resources are efficiently allocated; Organizations can reduce the need for on-premises infrastructure with Cloud ITSM, leading to lower capital and operational costs; Cloud ITSM provides users access to IT services from anywhere, providing greater flexibility for the remote workforce; Cloud ITSM solutions agility helps businesses quickly adapt to changing business requirements and technological advancements), restraints (Concerns on adoption of Cloud ITSM solutions owing to data security and privacy breaches; Regulatory standards and industry-specific rules can hinder the adoption of cloud ITSM solutions in sectors needing strict data protection), opportunities (Potential for Cloud ITSM providers to (further) integrate their solutions with other cloud-based services; Leveraging AI and automation technologies within Cloud ITSM opens avenues for innovation and growth; Rapid adoption of Cloud ITSM solutions across sectors by delivering industry-specific tailored Cloud ITSM solutions based on demand), and challenges (Data security and privacy breach concerns; Challenges due to downtime and service interruptions) influencing the proliferation of the Cloud ITSM market.
- Product Development/Innovation: Detailed insights on upcoming technologies, research & development (R&D) activities, and new product & service launches in the Cloud ITSM market.
- Market Development: Comprehensive information about lucrative markets – the report analyses the Cloud ITSM market across varied regions.
- Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the Cloud ITSM market.
- Competitive Assessment: In-depth assessment of market shares, growth strategies, and service offerings of leading players such as ServiceNow, BMC Software, Broadcom, and ManageEngine in the Cloud ITSM market.
1 INTRODUCTION
1.1 STUDY OBJECTIVES
1.2 MARKET DEFINITION
1.2.1 INCLUSIONS AND EXCLUSIONS
1.3 MARKET SCOPE
1.3.1 MARKET SEGMENTATION
FIGURE 1 CLOUD ITSM MARKET SEGMENTATION
1.3.2 REGIONS COVERED
FIGURE 2 CLOUD ITSM MARKET: REGIONAL SEGMENTATION
1.3.3 YEARS CONSIDERED
FIGURE 3 STUDY PERIOD CONSIDERED
1.4 CURRENCY CONSIDERED
TABLE 1 USD EXCHANGE RATES, 2018–2023
1.5 STAKEHOLDERS
1.6 SUMMARY OF CHANGES
1.6.1 RECESSION IMPACT
2 RESEARCH METHODOLOGY
2.1 RESEARCH APPROACH
FIGURE 4 CLOUD ITSM MARKET: RESEARCH DESIGN
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
2.1.2.1 Breakup of primary profiles
FIGURE 5 BREAKUP OF PRIMARY INTERVIEWS, BY COMPANY TYPE, DESIGNATION, AND REGION
2.1.2.2 Key industry insights
FIGURE 6 INSIGHTS FROM INDUSTRY EXPERTS
2.2 DATA TRIANGULATION
FIGURE 7 DATA TRIANGULATION
2.3 MARKET SIZE ESTIMATION
FIGURE 8 CLOUD ITSM MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY: SUPPLY-SIDE ANALYSIS
FIGURE 10 BOTTOM-UP APPROACH (SUPPLY SIDE): COLLECTIVE REVENUE OF ITSM VENDORS
FIGURE 11 SUPPLY SIDE: ILLUSTRATION OF VENDOR REVENUE ESTIMATION
FIGURE 12 DEMAND SIDE: REVENUE GENERATED VERTICALS
FIGURE 13 APPROACH 2 (DEMAND SIDE): ITSM MARKET
2.4 MARKET FORECAST
TABLE 2 FACTOR ANALYSIS
2.5 RESEARCH ASSUMPTIONS
2.6 IMPACT OF RECESSION ON GLOBAL CLOUD ITSM MARKET
TABLE 3 RECESSION IMPACT
2.7 STUDY LIMITATIONS
3 EXECUTIVE SUMMARY
FIGURE 14 CLOUD ITSM MARKET SNAPSHOT, 2021–2029 (USD BILLION)
FIGURE 15 TOP MARKET SEGMENTS IN TERMS OF GROWTH RATE
FIGURE 16 NORTH AMERICA TO ACCOUNT FOR LARGEST SHARE DURING FORECAST PERIOD
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE GROWTH OPPORTUNITIES FOR PLAYERS IN CLOUD ITSM MARKET
FIGURE 17 RISE IN DEMAND FOR CONTENT MANAGEMENT ACROSS VERTICALS AND INCREASING DIGITIZATION TO DRIVE CLOUD ITSM MARKET GROWTH
4.2 CLOUD ITSM MARKET, BY OFFERING
FIGURE 18 CLOUD ITSM SOLUTIONS TO ACCOUNT FOR LARGEST SHARE IN 2024
4.3 CLOUD ITSM MARKET, BY SOLUTION
FIGURE 19 OPERATIONS & PERFORMANCE MANAGEMENT TO ACCOUNT FOR LARGEST SHARE IN 2024
4.4 CLOUD ITSM MARKET, BY SERVICE
FIGURE 20 PROFESSIONAL SERVICES TO ACCOUNT FOR LARGER SHARE IN 2024 AND 2029
4.5 CLOUD ITSM MARKET, BY DEPLOYMENT MODE
FIGURE 21 DEPLOYMENT & INTEGRATION TO ACCOUNT FOR LARGEST SHARE IN 2024
4.6 CLOUD ITSM MARKET, BY BUSINESS FUNCTION
FIGURE 22 HUMAN RESOURCES TO ACCOUNT FOR LARGEST SHARE IN 2024
4.7 CLOUD ITSM MARKET, BY ORGANIZATION SIZE
FIGURE 23 LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR LARGEST SHARE IN 2024
4.8 CLOUD ITSM MARKET, BY VERTICAL
FIGURE 24 BFSI TO ACCOUNT TO BE LARGEST VERTICAL IN 2024 AND 2029
4.9 CLOUD ITSM MARKET, BY REGION
FIGURE 25 ASIA PACIFIC TO EMERGE AS BEST MARKET FOR INVESTMENTS IN NEXT FIVE YEARS
5 MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 INTRODUCTION
5.2 MARKET DYNAMICS
FIGURE 26 CLOUD ITSM MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
5.2.1 DRIVERS
5.2.1.1 Scalability of IT services based on demand, ensuring resources are efficiently allocated
5.2.1.2 Reduced need for on-premise infrastructure leading to lower capital and operational costs
FIGURE 27 FACTORS CONSIDERED BY ENTERPRISES WHILE SELECTING CLOUD IT SERVICE MANAGEMENT/ENTERPRISE SERVICE MANAGEMENT SOLUTION, 2021
5.2.1.3 Access to IT services providing greater flexibility for remote workforce
5.2.1.4 Agility to quickly adapt to changing business requirements and technological advancements
FIGURE 28 DEPARTMENTS IN ORGANIZATIONS USING SERVICE DESK SOFTWARE/MODEL TO MANAGE WORKFLOWS, 2021
5.2.2 RESTRAINTS
5.2.2.1 Regulatory standards and industry-specific rules in sectors needing strict data protection
5.2.3 OPPORTUNITIES
5.2.3.1 Potential to further integrate their solutions with other cloud-based services
5.2.3.2 Leveraging AI and automation technologies to open avenues for innovation and growth
5.2.3.3 Rapid adoption across sectors by delivering industry-specific tailored solutions based on demand
5.2.4 CHALLENGES
5.2.4.1 Data security and privacy breach concerns
5.2.4.2 Challenges due to downtime and service interruptions
5.3 CASE STUDY ANALYSIS
5.3.1 ALGAR TECH IMPROVED ITS IT SERVICE MANAGEMENT USING BROADCOM SOLUTIONS
5.3.2 GRUPO MOURA USED BMC HELIX TO DRIVE OPTIMAL USER EXPERIENCES
5.3.3 DEUTSCHE TELEKOM MET DEMAND FOR IT EFFICIENCY WITH SERVICENOW ITSM
5.3.4 OPENTEXT’S SMAX SAAS CREATED ROBUST & SCALABLE ITSM SOLUTION, IMPROVING USER EFFICIENCY FOR ZURICH AIRPORT
5.3.5 FRESHWORKS’S STREAMLINED, CLOUD-BASED SUPPORT PLATFORM TRANSFORMED USERS’ RELATIONSHIP TO IT FOR ELSEVIER
5.4 ECOSYSTEM ANALYSIS
FIGURE 29 CLOUD ITSM MARKET: ECOSYSTEM ANALYSIS
5.5 SUPPLY CHAIN ANALYSIS
FIGURE 30 SUPPLY CHAIN ANALYSIS
5.6 TECHNOLOGY ANALYSIS
5.6.1 KEY TECHNOLOGIES
5.6.1.1 Self-service portals
5.6.1.2 Microservices
5.6.1.3 API integrations
5.6.2 COMPLEMENTARY TECHNOLOGIES
5.6.2.1 ChatOps
5.6.2.2 Artificial Intelligence
5.6.2.3 Machine Language
5.6.3 ADJACENT TECHNOLOGIES
5.6.3.1 Augmented reality (AR) & virtual reality (VR)
5.6.3.2 5G technology
5.7 PRICING ANALYSIS
5.7.1 INDICATIVE PRICING ANALYSIS OF ITSM SOLUTIONS
TABLE 4 INDICATIVE PRICING ANALYSIS OF ITSM SOLUTIONS OFFERED BY KEY PLAYERS
5.7.2 AVERAGE SELLING PRICE TREND
5.8 BUSINESS MODELS
5.8.1 PRICING MODELS
5.8.1.1 Subscription-based model
5.8.1.2 Freemium model
5.8.1.3 Pay-per-use model
5.8.1.4 Value-based pricing
5.8.2 CONSULTING & IMPLEMENTATION SERVICES
5.8.3 PARTNERSHIPS & ECOSYSTEMS
5.8.4 CUSTOMER RETENTION & UPSELLING
5.9 INVESTMENT LANDSCAPE AND FUNDING SCENARIO
FIGURE 31 LEADING MAJOR CLOUD ITSM MARKET VENDORS, BY NUMBER OF INVESTORS AND FUNDING ROUNDS, 2023
5.10 PATENT ANALYSIS
FIGURE 32 NUMBER OF PATENTS PUBLISHED, 2012–2023
FIGURE 33 TOP FIVE (GLOBAL) PATENT OWNERS, 2023
TABLE 5 TOP TEN PATENT OWNERS, 2023
TABLE 6 PATENTS GRANTED TO VENDORS IN ITSM MARKET
5.11 PORTER’S FIVE FORCES ANALYSIS
FIGURE 34 PORTER’S FIVE FORCES ANALYSIS
TABLE 7 IMPACT OF PORTER’S FIVE FORCES ON CLOUD ITSM MARKET
5.11.1 THREAT OF NEW ENTRANTS
5.11.2 THREAT OF SUBSTITUTES
5.11.3 BARGAINING POWER OF SUPPLIERS
5.11.4 BARGAINING POWER OF BUYERS
5.11.5 INTENSITY OF COMPETITIVE RIVALRY
5.12 REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS
5.12.1 INDUSTRY STANDARDS
5.12.1.1 ISO/IEC 20000
5.12.1.2 ISO/IEC 27001
5.12.1.3 NIST SP 800-53
5.12.1.4 COBIT
5.12.1.5 GDPR
5.12.1.6 SOC
5.12.1.7 FedRAMP
5.12.2 REGULATORY LANDSCAPE
TABLE 8 NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 9 EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 10 ASIA PACIFIC: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 11 ROW: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
5.13 KEY CONFERENCES & EVENTS
TABLE 12 CLOUD ITSM: KEY CONFERENCES & EVENTS, 2024–2025
5.14 TRENDS AND DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES
FIGURE 35 REVENUE SHIFT AND NEW REVENUE POCKETS FOR PLAYERS IN CLOUD ITSM MARKET
5.15 KEY STAKEHOLDERS AND BUYING CRITERIA
5.15.1 KEY STAKEHOLDERS IN BUYING PROCESS
FIGURE 36 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP VERTICALS
TABLE 13 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP VERTICALS
5.15.2 BUYING CRITERIA
FIGURE 37 KEY BUYING CRITERIA FOR TOP VERTICALS
TABLE 14 KEY BUYING CRITERIA FOR TOP VERTICALS
5.16 ITSM FRAMEWORKS
5.16.1 INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL)
5.16.2 DEVOPS
5.16.3 AGILE
5.16.4 LEAN IT
5.16.5 SCALED AGILE FRAMEWORK (SAFE)
5.16.6 SERVICE INTEGRATION AND MANAGEMENT (SIAM)
6 CLOUD ITSM MARKET, BY OFFERING
6.1 INTRODUCTION
6.1.1 ITSM PROCESSES
6.1.1.1 Service strategy
6.1.1.2 Service design
6.1.1.3 Service transition
6.1.1.4 Service operation
6.1.1.5 Continual Service Improvement (CSI)
FIGURE 38 CLOUD ITSM SOLUTIONS TO ACCOUNT FOR LARGER MARKET IN 2024
6.1.2 OFFERING: CLOUD ITSM MARKET DRIVERS
TABLE 15 CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 16 CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
6.2 SOLUTIONS
6.2.1 CLOUD ITSM SOLUTIONS AID IN COST REDUCTION, TIME-SAVING, AND PROCESS AGILITY
FIGURE 39 OPERATIONS & PERFORMANCE MANAGEMENT TO ACCOUNT FOR LARGEST MARKET IN 2024
TABLE 17 CLOUD ITSM MARKET, BY SOLUTION, 2019–2023 (USD MILLION)
TABLE 18 CLOUD ITSM MARKET, BY SOLUTION, 2024–2029 (USD MILLION)
TABLE 19 CLOUD ITSM SOLUTIONS MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 20 CLOUD ITSM SOLUTIONS MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.2 SERVICE PORTFOLIO MANAGEMENT
TABLE 21 SERVICE PORTFOLIO MANAGEMENT MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 22 SERVICE PORTFOLIO MANAGEMENT MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.2.1 Service catalog management
6.2.2.2 Service pipeline management
6.2.2.3 Demand management
6.2.2.4 Service level management
6.2.2.5 Other service portfolio management solutions
6.2.3 CONFIGURATION & CHANGE MANAGEMENT
TABLE 23 CONFIGURATION & CHANGE MANAGEMENT MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 24 CONFIGURATION & CHANGE MANAGEMENT MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.3.1 Configuration management database
6.2.3.2 Change control
6.2.3.3 Version control
6.2.3.4 Asset management
6.2.3.5 Other configuration & change management solutions
6.2.4 SERVICE DESK SOFTWARE
TABLE 25 SERVICE DESK SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 26 SERVICE DESK SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.4.1 Incident management
6.2.4.2 Problem management
6.2.4.3 Service request management
6.2.4.4 Knowledge base
6.2.4.5 Other service desk software solutions
6.2.5 OPERATIONS & PERFORMANCE MANAGEMENT
TABLE 27 OPERATIONS & PERFORMANCE MANAGEMENT MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 28 OPERATIONS & PERFORMANCE MANAGEMENT MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.5.1 Performance monitoring
6.2.5.2 Capacity management
6.2.5.3 Event management
6.2.5.4 IT operations automation
6.2.5.5 Other operations & performance management solutions
6.2.6 DASHBOARD, REPORTING, AND ANALYTICS
TABLE 29 DASHBOARD, REPORTING, AND ANALYTICS SOLUTIONS MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 30 DASHBOARD, REPORTING, AND ANALYTICS SOLUTIONS MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.6.1 Dashboard creation
6.2.6.2 Reporting tools
6.2.6.3 Analytics
6.2.6.4 SLA reporting
6.2.6.5 Other dashboard, reporting, and analytics solutions
6.3 SERVICES
6.3.1 MANAGED AND PROFESSIONAL SERVICES HELP LEVERAGE ITSM ADOPTION AMONG ENTERPRISES
FIGURE 40 PROFESSIONAL CLOUD ITSM SERVICES TO LEAD MARKET IN 2024
TABLE 31 CLOUD ITSM MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 32 CLOUD ITSM MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 33 CLOUD ITSM SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 34 CLOUD ITSM SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.2 MANAGED SERVICES
TABLE 35 CLOUD ITSM MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 36 CLOUD ITSM MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.3 PROFESSIONAL SERVICES
TABLE 37 CLOUD ITSM PROFESSIONAL SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 38 CLOUD ITSM PROFESSIONAL SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.3.1 Consulting
6.3.3.2 Integration & implementation
6.3.3.3 Training, support, and maintenance
7 CLOUD ITSM MARKET, BY ORGANIZATION SIZE
7.1 INTRODUCTION
FIGURE 41 LARGE ENTERPRISES TO ACCOUNT FOR LARGER MARKET IN 2024
7.1.1 ORGANIZATION SIZE: CLOUD ITSM MARKET DRIVERS
TABLE 39 CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 40 CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
7.2 LARGE ENTERPRISES
7.2.1 NEED FOR MANAGEMENT AND OPERATIONAL IMPROVEMENT TO LEAD TO LARGE-SCALE ADOPTION OF ITSM SERVICES
TABLE 41 CLOUD ITSM MARKET FOR LARGE ENTERPRISES, BY REGION, 2019–2023 (USD MILLION)
TABLE 42 CLOUD ITSM MARKET FOR LARGE ENTERPRISES, BY REGION, 2024–2029 (USD MILLION)
7.3 SMES
7.3.1 SMES GAIN COMPETITIVE ADVANTAGE WITH CLOUD ITSM ADOPTION, PRACTICE, AND IMPLEMENTATION
TABLE 43 CLOUD ITSM MARKET FOR SMES, BY REGION, 2019–2023 (USD MILLION)
TABLE 44 CLOUD ITSM MARKET FOR SMES, BY REGION, 2024–2029 (USD MILLION)
8 CLOUD ITSM MARKET, BY DEPLOYMENT MODE
8.1 INTRODUCTION
FIGURE 42 PUBLIC CLOUD DEPLOYMENT TO ACCOUNT FOR LARGER MARKET IN 2024
8.1.1 DEPLOYMENT MODE: CLOUD ITSM MARKET DRIVERS
TABLE 45 CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 46 CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
8.2 PUBLIC CLOUD
8.2.1 SCALABLE AND COST-EFFECTIVE IT SERVICE MANAGEMENT WITH RAPID DEPLOYMENT AND ACCESSIBILITY FROM ANYWHERE
TABLE 47 PUBLIC CLOUD ITSM MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 48 PUBLIC CLOUD ITSM MARKET, BY REGION, 2024–2029 (USD MILLION)
8.3 PRIVATE CLOUD
8.3.1 ENHANCED SECURITY, COMPLIANCE, AND CUSTOMIZATION OPTIONS TAILORED TO SPECIFIC ORGANIZATIONAL NEEDS AND REGULATORY REQUIREMENTS
TABLE 49 PRIVATE CLOUD ITSM MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 50 PRIVATE CLOUD ITSM MARKET, BY REGION, 2024–2029 (USD MILLION)
8.4 HYBRID CLOUD
8.4.1 FLEXIBILITY OF CLOUD SCALABILITY WITH SECURITY AND CUSTOMIZATION FOR OPTIMIZED SOLUTIONS ACROSS DIVERSE WORKLOADS AND ENVIRONMENTS
TABLE 51 HYBRID CLOUD ITSM MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 52 HYBRID CLOUD ITSM MARKET, BY REGION, 2024–2029 (USD MILLION)
9 CLOUD ITSM MARKET, BY VERTICAL
9.1 INTRODUCTION
FIGURE 43 IT & ITES VERTICAL TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
9.1.1 VERTICAL: CLOUD ITSM MARKET DRIVERS
TABLE 53 CLOUD ITSM MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 54 CLOUD ITSM MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
9.2 BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI)
TABLE 55 BFSI: CLOUD ITSM MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 56 BFSI: CLOUD ITSM MARKET, BY REGION, 2024–2029 (USD MILLION)
9.2.1 BFSI: APPLICATION AREAS
9.2.1.1 Transaction processing
9.2.1.2 Security management
9.2.1.3 Compliance management
9.2.1.4 Other BFSI applications
9.3 TELECOMMUNICATIONS
TABLE 57 CLOUD ITSM MARKET IN TELECOMMUNICATIONS, BY REGION, 2019–2023 (USD MILLION)
TABLE 58 CLOUD ITSM MARKET IN TELECOMMUNICATIONS, BY REGION, 2024–2029 (USD MILLION)
9.3.1 TELECOMMUNICATIONS: APPLICATION AREAS
9.3.1.1 Network management
9.3.1.2 Service provisioning
9.3.1.3 Incident management
9.3.1.4 Other telecommunication applications
9.4 IT & ITES
TABLE 59 CLOUD ITSM MARKET IN IT & ITES, BY REGION, 2019–2023 (USD MILLION)
TABLE 60 CLOUD ITSM MARKET IN IT & ITES, BY REGION, 2024–2029 (USD MILLION)
9.4.1 IT & ITES: APPLICATION AREAS
9.4.1.1 Service desk support
9.4.1.2 Change management
9.4.1.3 Application development & maintenance
9.4.1.4 Other IT & ITeS applications
9.5 GOVERNMENT & PUBLIC SECTOR
TABLE 61 CLOUD ITSM MARKET IN GOVERNMENT & PUBLIC SECTOR, BY REGION, 2019–2023 (USD MILLION)
TABLE 62 CLOUD ITSM MARKET IN GOVERNMENT & PUBLIC SECTOR, BY REGION, 2024–2029 (USD MILLION)
9.5.1 GOVERNMENT & PUBLIC SECTOR: APPLICATION AREAS
9.5.1.1 eGovernment services
9.5.1.2 IT infrastructure management
9.5.1.3 Security & compliance
9.5.1.4 Other government & public sector applications
9.6 RETAIL & CONSUMER GOODS
TABLE 63 CLOUD ITSM MARKET IN RETAIL & CONSUMER GOODS, BY REGION, 2019–2023 (USD MILLION)
TABLE 64 CLOUD ITSM MARKET IN RETAIL & CONSUMER GOODS, BY REGION, 2024–2029 (USD MILLION)
9.6.1 RETAIL & CONSUMER GOODS: APPLICATION AREAS
9.6.1.1 eCommerce platform management
9.6.1.2 Inventory management systems
9.6.1.3 Customer support
9.6.1.4 Other retail & consumer goods applications
9.7 MANUFACTURING
TABLE 65 CLOUD ITSM MARKET IN MANUFACTURING, BY REGION, 2019–2023 (USD MILLION)
TABLE 66 CLOUD ITSM MARKET IN MANUFACTURING, BY REGION, 2024–2029 (USD MILLION)
9.7.1 MANUFACTURING: APPLICATION AREAS
9.7.1.1 Manufacturing Execution Systems (MESs)
9.7.1.2 Supply chain management
9.7.1.3 Quality control systems
9.7.1.4 Other manufacturing applications
9.8 ENERGY & UTILITIES
TABLE 67 CLOUD ITSM MARKET IN ENERGY & UTILITIES, BY REGION, 2019–2023 (USD MILLION)
TABLE 68 CLOUD ITSM MARKET IN ENERGY & UTILITIES, BY REGION, 2024–2029 (USD MILLION)
9.8.1 ENERGY & UTILITIES: APPLICATION AREAS
9.8.1.1 Smart grid management
9.8.1.2 SCADA systems
9.8.1.3 Asset management
9.8.1.4 Other energy & utilities applications
9.9 MEDIA & ENTERTAINMENT
TABLE 69 CLOUD ITSM MARKET IN MEDIA & ENTERTAINMENT, BY REGION, 2019–2023 (USD MILLION)
TABLE 70 CLOUD ITSM MARKET IN MEDIA & ENTERTAINMENT, BY REGION, 2024–2029 (USD MILLION)
9.9.1 MEDIA & ENTERTAINMENT: APPLICATION AREAS
9.9.1.1 Content Management Systems (CMSs)
9.9.1.2 Digital Rights Management (DRM)
9.9.1.3 Broadcasting systems
9.9.1.4 Other media & entertainment applications
9.10 HEALTHCARE & LIFE SCIENCES
TABLE 71 CLOUD ITSM MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2019–2023 (USD MILLION)
TABLE 72 CLOUD ITSM MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2024–2029 (USD MILLION)
9.10.1 HEALTHCARE: APPLICATION AREAS
9.10.1.1 Electronic Health Records (EHRs)
9.10.1.2 Healthcare ITSM Integration
9.10.1.3 Patient care applications
9.10.1.4 Other healthcare & life sciences applications
9.11 EDUCATION
TABLE 73 CLOUD ITSM MARKET IN EDUCATION, BY REGION, 2019–2023 (USD MILLION)
TABLE 74 CLOUD ITSM MARKET IN EDUCATION, BY REGION, 2024–2029 (USD MILLION)
9.11.1 EDUCATION: APPLICATION AREAS
9.11.1.1 Learning Management System (LMS)
9.11.1.2 Student Information System (SIS)
9.11.1.3 Campus IT infrastructure
9.11.1.4 Other education applications
9.12 OTHER VERTICALS
TABLE 75 CLOUD ITSM MARKET IN OTHER VERTICALS, BY REGION, 2019–2023 (USD MILLION)
TABLE 76 CLOUD ITSM MARKET IN OTHER VERTICALS, BY REGION, 2024–2029 (USD MILLION)
10 ITSM MARKET, BY REGION
10.1 INTRODUCTION
FIGURE 44 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 77 CLOUD ITSM MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 78 CLOUD ITSM MARKET, BY REGION, 2024–2029 (USD MILLION)
10.2 NORTH AMERICA
10.2.1 NORTH AMERICA: CLOUD ITSM MARKET DRIVERS
10.2.2 NORTH AMERICA: RECESSION IMPACT
FIGURE 45 NORTH AMERICA: MARKET SNAPSHOT
TABLE 79 NORTH AMERICA: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 80 NORTH AMERICA: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 81 NORTH AMERICA: CLOUD ITSM MARKET, BY SOLUTION, 2019–2023 (USD MILLION)
TABLE 82 NORTH AMERICA: CLOUD ITSM MARKET, BY SOLUTION, 2024–2029 (USD MILLION)
TABLE 83 NORTH AMERICA: CLOUD ITSM MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 84 NORTH AMERICA: CLOUD ITSM MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 85 NORTH AMERICA: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 86 NORTH AMERICA: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
TABLE 87 NORTH AMERICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 88 NORTH AMERICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
TABLE 89 NORTH AMERICA: CLOUD ITSM MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 90 NORTH AMERICA: CLOUD ITSM MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
TABLE 91 NORTH AMERICA: CLOUD ITSM MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 92 NORTH AMERICA: CLOUD ITSM MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
10.2.3 US
10.2.3.1 FedRAMP initiative for regulating cloud services
TABLE 93 US: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 94 US: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 95 US: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 96 US: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.2.4 CANADA
10.2.4.1 Big data integration and government digital services thrive in Canada
TABLE 97 CANADA: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 98 CANADA: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 99 CANADA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 100 CANADA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.3 EUROPE
10.3.1 EUROPE: CLOUD ITSM MARKET DRIVERS
10.3.2 EUROPE: RECESSION IMPACT
TABLE 101 EUROPE: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 102 EUROPE: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 103 EUROPE: CLOUD ITSM MARKET, BY SOLUTION, 2019–2023 (USD MILLION)
TABLE 104 EUROPE: CLOUD ITSM MARKET, BY SOLUTION, 2024–2029 (USD MILLION)
TABLE 105 EUROPE: CLOUD ITSM MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 106 EUROPE: CLOUD ITSM MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 107 EUROPE: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 108 EUROPE: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
TABLE 109 EUROPE: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 110 EUROPE: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
TABLE 111 EUROPE: CLOUD ITSM MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 112 EUROPE: CLOUD ITSM MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
TABLE 113 EUROPE: CLOUD ITSM MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 114 EUROPE: CLOUD ITSM MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
10.3.3 UK
10.3.3.1 Initiatives by UK government and European Parliament targeting substantial enhancements to servers and data storage products
TABLE 115 UK: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 116 UK: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 117 UK: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 118 UK: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.3.4 GERMANY
10.3.4.1 Evolution of Industry 4.0, significant investments in industrial technology, and rise of smart urban centers
TABLE 119 GERMANY: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 120 GERMANY: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 121 GERMANY: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 122 GERMANY: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.3.5 FRANCE
10.3.5.1 Digital France Plan for 2025 for companies to grow
TABLE 123 FRANCE: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 124 FRANCE: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 125 FRANCE: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 126 FRANCE: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.3.6 ITALY
10.3.6.1 Smart city initiatives and 5G deployment for edge computing solutions in Italy
TABLE 127 ITALY: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 128 ITALY: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 129 ITALY: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 130 ITALY: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.3.7 REST OF EUROPE
TABLE 131 REST OF EUROPE: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 132 REST OF EUROPE: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 133 REST OF EUROPE: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 134 REST OF EUROPE: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.4 ASIA PACIFIC
10.4.1 ASIA PACIFIC: CLOUD ITSM MARKET DRIVERS
10.4.2 ASIA PACIFIC: RECESSION IMPACT
FIGURE 46 ASIA PACIFIC: MARKET SNAPSHOT
TABLE 135 ASIA PACIFIC: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 136 ASIA PACIFIC: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 137 ASIA PACIFIC: CLOUD ITSM MARKET, BY SOLUTION, 2019–2023 (USD MILLION)
TABLE 138 ASIA PACIFIC: CLOUD ITSM MARKET, BY SOLUTION, 2024–2029 (USD MILLION)
TABLE 139 ASIA PACIFIC: CLOUD ITSM MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 140 ASIA PACIFIC: CLOUD ITSM MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 141 ASIA PACIFIC: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 142 ASIA PACIFIC: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
TABLE 143 ASIA PACIFIC: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 144 ASIA PACIFIC: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
TABLE 145 ASIA PACIFIC: CLOUD ITSM MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 146 ASIA PACIFIC: CLOUD ITSM MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
TABLE 147 ASIA PACIFIC: CLOUD ITSM MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 148 ASIA PACIFIC: CLOUD ITSM MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
10.4.3 CHINA
10.4.3.1 Free trade ecosystem and ‘Belt and Road’ initiatives to increase need for cloud ITSM infrastructure
TABLE 149 CHINA: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 150 CHINA: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 151 CHINA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 152 CHINA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.4.4 JAPAN
10.4.4.1 Automation push to propel demand for cloud ITSM solutions within automation and industrial robotics
TABLE 153 JAPAN: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 154 JAPAN: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 155 JAPAN: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 156 JAPAN: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.4.5 AUSTRALIA & NEW ZEALAND
10.4.5.1 Demand for data processing and information interaction with high internet usage
TABLE 157 AUSTRALIA & NEW ZEALAND: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 158 AUSTRALIA & NEW ZEALAND: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 159 AUSTRALIA & NEW ZEALAND: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 160 AUSTRALIA & NEW ZEALAND: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.4.6 REST OF ASIA PACIFIC
TABLE 161 REST OF ASIA PACIFIC: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 162 REST OF ASIA PACIFIC: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 163 REST OF ASIA PACIFIC: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 164 REST OF ASIA PACIFIC: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.5 MIDDLE EAST & AFRICA
10.5.1 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET DRIVERS
10.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT
TABLE 165 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 166 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 167 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY SOLUTION, 2019–2023 (USD MILLION)
TABLE 168 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY SOLUTION, 2024–2029 (USD MILLION)
TABLE 169 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 170 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 171 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 172 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
TABLE 173 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 174 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
TABLE 175 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 176 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
TABLE 177 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY COUNTRY/REGION, 2019–2023 (USD MILLION)
TABLE 178 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY COUNTRY/REGION, 2024–2029 (USD MILLION)
10.5.3 GCC COUNTRIES (GULF COOPERATION COUNCIL)
10.5.3.1 Saudi Arabia
10.5.3.1.1 Saudi Vision 2030 for cloud, ITSM, big data, analytics, and AI/ML
TABLE 179 SAUDI ARABIA: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 180 SAUDI ARABIA: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 181 SAUDI ARABIA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 182 SAUDI ARABIA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.5.3.2 UAE
10.5.3.2.1 High mobile device penetration supported by government initiatives
TABLE 183 UAE: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 184 UAE: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 185 UAE: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 186 UAE: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.5.3.3 Rest of GCC Countries
TABLE 187 REST OF GCC COUNTRIES: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 188 REST OF GCC COUNTRIES: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 189 REST OF GCC COUNTRIES: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 190 REST OF GCC COUNTRIES: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.5.4 SOUTH AFRICA
10.5.4.1 High usage of mobile technologies and colocation facilities in South Africa
TABLE 191 SOUTH AFRICA: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 192 SOUTH AFRICA: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 193 SOUTH AFRICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 194 SOUTH AFRICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.5.5 REST OF THE MIDDLE EAST & AFRICA
TABLE 195 REST OF MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 196 REST OF MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 197 REST OF MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 198 REST OF MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.6 LATIN AMERICA
10.6.1 LATIN AMERICA: CLOUD ITSM MARKET DRIVERS
10.6.2 LATIN AMERICA: RECESSION IMPACT
TABLE 199 LATIN AMERICA: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 200 LATIN AMERICA: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 201 LATIN AMERICA: CLOUD ITSM MARKET, BY SOLUTION, 2019–2023 (USD MILLION)
TABLE 202 LATIN AMERICA: CLOUD ITSM MARKET, BY SOLUTION, 2024–2029 (USD MILLION)
TABLE 203 LATIN AMERICA: CLOUD ITSM MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 204 LATIN AMERICA: CLOUD ITSM MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 205 LATIN AMERICA: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 206 LATIN AMERICA: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
TABLE 207 LATIN AMERICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 208 LATIN AMERICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
TABLE 209 LATIN AMERICA: CLOUD ITSM MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 210 LATIN AMERICA: CLOUD ITSM MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
TABLE 211 LATIN AMERICA: CLOUD ITSM MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 212 LATIN AMERICA: CLOUD ITSM MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
10.6.3 BRAZIL
10.6.3.1 5G deployment to attract more cloud players to Brazil
TABLE 213 BRAZIL: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 214 BRAZIL: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 215 BRAZIL: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 216 BRAZIL: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.6.4 MEXICO
10.6.4.1 Increased investments from global giants and opportunities for content delivery providers
TABLE 217 MEXICO: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 218 MEXICO: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 219 MEXICO: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 220 MEXICO: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.6.5 REST OF LATIN AMERICA
TABLE 221 REST OF LATIN AMERICA: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 222 REST OF LATIN AMERICA: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 223 REST OF LATIN AMERICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 224 REST OF LATIN AMERICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
11 COMPETITIVE LANDSCAPE
11.1 INTRODUCTION
11.2 KEY PLAYER STRATEGIES/RIGHT TO WIN
TABLE 225 OVERVIEW OF STRATEGIES ADOPTED BY KEY VENDORS
11.3 MARKET SHARE ANALYSIS, 2023
TABLE 226 MARKET SHARE OF KEY VENDORS, 2023
FIGURE 47 CLOUD ITSM MARKET: MARKET SHARE ANALYSIS, 2023
11.4 CLOUD ITSM MARKET: VENDOR PRODUCTS/BRANDS COMPARISON
FIGURE 48 VENDOR PRODUCTS/BRANDS COMPARISON
11.5 REVENUE ANALYSIS
FIGURE 49 HISTORICAL REVENUE ANALYSIS, 2019–2023 (USD MILLION)
11.6 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2023
FIGURE 50 COMPANY EVALUATION MATRIX FOR KEY PLAYERS: CRITERIA WEIGHTAGE
11.6.1 STARS
11.6.2 EMERGING LEADERS
11.6.3 PERVASIVE PLAYERS
11.6.4 PARTICIPANTS
FIGURE 51 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2023
11.6.5 COMPANY FOOTPRINT: KEY PLAYERS
FIGURE 52 CLOUD ITSM MARKET: COMPANY FOOTPRINT, 2023
TABLE 227 CLOUD ITSM MARKET: REGIONAL FOOTPRINT, 2023
TABLE 228 CLOUD ITSM MARKET: COMPANY OFFERING FOOTPRINT, 2023
TABLE 229 CLOUD ITSM MARKET: COMPANY VERTICAL FOOTPRINT, 2023
11.7 COMPANY EVALUATION MATRIX: STARTUPS/SMES, 2023
FIGURE 53 COMPANY EVALUATION MATRIX FOR STARTUPS/SMES: CRITERIA WEIGHTAGE
11.7.1 PROGRESSIVE COMPANIES
11.7.2 RESPONSIVE COMPANIES
11.7.3 DYNAMIC COMPANIES
11.7.4 STARTING BLOCKS
FIGURE 54 COMPANY EVALUATION MATRIX: STARTUPS/SMES, 2023
11.7.5 COMPETITIVE BENCHMARKING: STARTUPS/SMES
11.7.5.1 Detailed list of key startups/SMEs
TABLE 230 OVERALL COMPANY FOOTPRINT FOR STARTUPS/SMES, 2023
TABLE 231 COMPETITIVE BENCHMARKING OF STARTUPS/SMES
11.8 COMPANY VALUATION AND FINANCIAL METRICS OF KEY VENDORS
11.8.1 COMPANY VALUATION
FIGURE 55 COMPANY VALUATION OF KEY VENDORS, 2024 (USD BILLION)
11.8.2 FINANCIAL METRICS
FIGURE 56 EV/EBITDA RATIO OF KEY VENDORS, 2024
FIGURE 57 YEAR-TO-DATE (YTD) PRICE TOTAL RETURN AND 5-YEAR STOCK BETA OF KEY VENDORS, 2024
11.9 COMPETITIVE SCENARIO AND TRENDS
11.9.1 PRODUCT LAUNCHES
TABLE 232 CLOUD ITSM MARKET: PRODUCT LAUNCHES, MARCH 2022–MAY 2024
11.9.2 DEALS
TABLE 233 CLOUD ITSM MARKET: DEALS, JANUARY 2022–MARCH 2024
12 COMPANY PROFILES
12.1 INTRODUCTION
12.2 KEY PLAYERS
(Business Overview, Products/Solutions/Services offered, Recent Developments, MnM View)*
12.2.1 SERVICENOW
TABLE 234 SERVICENOW: COMPANY OVERVIEW
FIGURE 58 SERVICENOW: COMPANY SNAPSHOT
TABLE 235 SERVICENOW: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 236 SERVICENOW: PRODUCT ENHANCEMENTS
TABLE 237 SERVICENOW: DEALS
TABLE 238 SERVICENOW: EXPANSIONS
12.2.2 BMC SOFTWARE
TABLE 239 BMC SOFTWARE: COMPANY OVERVIEW
TABLE 240 BMC SOFTWARE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 241 BMC SOFTWARE: PRODUCT LAUNCHES & ENHANCEMENTS
TABLE 242 BMC SOFTWARE: DEALS
12.2.3 BROADCOM
TABLE 243 BROADCOM: COMPANY OVERVIEW
FIGURE 59 BROADCOM: COMPANY SNAPSHOT
TABLE 244 BROADCOM: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 245 BROADCOM: PRODUCT ENHANCEMENTS
TABLE 246 BROADCOM: DEALS
12.2.4 MANAGEENGINE
TABLE 247 MANAGEENGINE: COMPANY OVERVIEW
TABLE 248 MANAGEENGINE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 249 MANAGEENGINE: PRODUCT LAUNCHES & ENHANCEMENTS
TABLE 250 MANAGEENGINE: EXPANSIONS
12.2.5 IVANTI
TABLE 251 IVANTI: COMPANY OVERVIEW
TABLE 252 IVANTI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 253 IVANTI: PRODUCT ENHANCEMENTS
TABLE 254 IVANTI: DEALS
12.2.6 ZENDESK
TABLE 255 ZENDESK: COMPANY OVERVIEW
TABLE 256 ZENDESK: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 257 ZENDESK: PRODUCT LAUNCHES
TABLE 258 ZENDESK: DEALS
12.2.7 FRESHWORKS
TABLE 259 FRESHWORKS: COMPANY OVERVIEW
FIGURE 60 FRESHWORKS: COMPANY SNAPSHOT
TABLE 260 FRESHWORKS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 261 FRESHWORKS: PRODUCT ENHANCEMENTS
TABLE 262 FRESHWORKS: DEALS
12.2.8 SOLARWINDS
TABLE 263 SOLARWINDS: COMPANY OVERVIEW
FIGURE 61 SOLARWINDS: COMPANY SNAPSHOT
TABLE 264 SOLARWINDS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 265 SOLARWINDS: PRODUCT LAUNCHES & ENHANCEMENTS
TABLE 266 SOLARWINDS: DEALS
12.2.9 ATLASSIAN
TABLE 267 ATLASSIAN: COMPANY OVERVIEW
FIGURE 62 ATLASSIAN: COMPANY SNAPSHOT
TABLE 268 ATLASSIAN: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 269 ATLASSIAN: PRODUCT ENHANCEMENTS
TABLE 270 ATLASSIAN: DEALS
12.2.10 OPENTEXT
TABLE 271 OPENTEXT: COMPANY OVERVIEW
FIGURE 63 OPENTEXT: COMPANY SNAPSHOT
TABLE 272 OPENTEXT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 273 OPENTEXT: PRODUCT ENHANCEMENTS
TABLE 274 OPENTEXT: DEALS
*Details on Business Overview, Products/Solutions/Services offered, Recent Developments, MnM View might not be captured in case of unlisted companies.
12.3 OTHER PLAYERS
12.3.1 MICROSOFT
12.3.2 IBM
12.3.3 GOTO
12.3.4 IFS
12.3.5 SYMPHONYAI SUMMIT
12.3.6 EFECTE
12.3.7 EASYVISTA
12.3.8 ITARIAN
12.3.9 SYSAID TECHNOLOGIES
12.3.10 INVGATE
12.3.11 ALEMBA
12.3.12 HORNBILL
12.3.13 NINJAONE
12.3.14 HALOITSM
12.3.15 AISERA
12.3.16 4ME
12.3.17 TOPDESK
12.3.18 TEAMDYNAMIX
13 ADJACENT AND RELATED MARKETS
13.1 INTRODUCTION
13.1.1 RELATED MARKETS
13.2 ITSM MARKET
TABLE 275 ITSM MARKET, BY OFFERING, 2018–2022 (USD MILLION)
TABLE 276 ITSM MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 277 ITSM MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 278 ITSM MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
TABLE 279 ITSM MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
TABLE 280 ITSM MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
TABLE 281 ITSM MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
TABLE 282 ITSM MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
13.3 CONFIGURATION MANAGEMENT MARKET
TABLE 283 CONFIGURATION MANAGEMENT MARKET, BY MODULE, 2017–2024 (USD MILLION)
TABLE 284 CONFIGURATION MANAGEMENT MARKET, BY SYSTEM, 2017–2024 (USD MILLION)
TABLE 285 CONFIGURATION MANAGEMENT MARKET, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 286 CONFIGURATION MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2017–2024 (USD MILLION)
TABLE 287 CONFIGURATION MANAGEMENT MARKET, BY END-USE VERTICAL, 2017–2024 (USD MILLION)
TABLE 288 CONFIGURATION MANAGEMENT MARKET, BY REGION, 2017–2024 (USD MILLION)
14 APPENDIX
14.1 DISCUSSION GUIDE
14.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
14.3 CUSTOMIZATION OPTIONS
14.4 RELATED REPORTS
14.5 AUTHOR DETAILS
1.1 STUDY OBJECTIVES
1.2 MARKET DEFINITION
1.2.1 INCLUSIONS AND EXCLUSIONS
1.3 MARKET SCOPE
1.3.1 MARKET SEGMENTATION
FIGURE 1 CLOUD ITSM MARKET SEGMENTATION
1.3.2 REGIONS COVERED
FIGURE 2 CLOUD ITSM MARKET: REGIONAL SEGMENTATION
1.3.3 YEARS CONSIDERED
FIGURE 3 STUDY PERIOD CONSIDERED
1.4 CURRENCY CONSIDERED
TABLE 1 USD EXCHANGE RATES, 2018–2023
1.5 STAKEHOLDERS
1.6 SUMMARY OF CHANGES
1.6.1 RECESSION IMPACT
2 RESEARCH METHODOLOGY
2.1 RESEARCH APPROACH
FIGURE 4 CLOUD ITSM MARKET: RESEARCH DESIGN
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
2.1.2.1 Breakup of primary profiles
FIGURE 5 BREAKUP OF PRIMARY INTERVIEWS, BY COMPANY TYPE, DESIGNATION, AND REGION
2.1.2.2 Key industry insights
FIGURE 6 INSIGHTS FROM INDUSTRY EXPERTS
2.2 DATA TRIANGULATION
FIGURE 7 DATA TRIANGULATION
2.3 MARKET SIZE ESTIMATION
FIGURE 8 CLOUD ITSM MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY: SUPPLY-SIDE ANALYSIS
FIGURE 10 BOTTOM-UP APPROACH (SUPPLY SIDE): COLLECTIVE REVENUE OF ITSM VENDORS
FIGURE 11 SUPPLY SIDE: ILLUSTRATION OF VENDOR REVENUE ESTIMATION
FIGURE 12 DEMAND SIDE: REVENUE GENERATED VERTICALS
FIGURE 13 APPROACH 2 (DEMAND SIDE): ITSM MARKET
2.4 MARKET FORECAST
TABLE 2 FACTOR ANALYSIS
2.5 RESEARCH ASSUMPTIONS
2.6 IMPACT OF RECESSION ON GLOBAL CLOUD ITSM MARKET
TABLE 3 RECESSION IMPACT
2.7 STUDY LIMITATIONS
3 EXECUTIVE SUMMARY
FIGURE 14 CLOUD ITSM MARKET SNAPSHOT, 2021–2029 (USD BILLION)
FIGURE 15 TOP MARKET SEGMENTS IN TERMS OF GROWTH RATE
FIGURE 16 NORTH AMERICA TO ACCOUNT FOR LARGEST SHARE DURING FORECAST PERIOD
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE GROWTH OPPORTUNITIES FOR PLAYERS IN CLOUD ITSM MARKET
FIGURE 17 RISE IN DEMAND FOR CONTENT MANAGEMENT ACROSS VERTICALS AND INCREASING DIGITIZATION TO DRIVE CLOUD ITSM MARKET GROWTH
4.2 CLOUD ITSM MARKET, BY OFFERING
FIGURE 18 CLOUD ITSM SOLUTIONS TO ACCOUNT FOR LARGEST SHARE IN 2024
4.3 CLOUD ITSM MARKET, BY SOLUTION
FIGURE 19 OPERATIONS & PERFORMANCE MANAGEMENT TO ACCOUNT FOR LARGEST SHARE IN 2024
4.4 CLOUD ITSM MARKET, BY SERVICE
FIGURE 20 PROFESSIONAL SERVICES TO ACCOUNT FOR LARGER SHARE IN 2024 AND 2029
4.5 CLOUD ITSM MARKET, BY DEPLOYMENT MODE
FIGURE 21 DEPLOYMENT & INTEGRATION TO ACCOUNT FOR LARGEST SHARE IN 2024
4.6 CLOUD ITSM MARKET, BY BUSINESS FUNCTION
FIGURE 22 HUMAN RESOURCES TO ACCOUNT FOR LARGEST SHARE IN 2024
4.7 CLOUD ITSM MARKET, BY ORGANIZATION SIZE
FIGURE 23 LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR LARGEST SHARE IN 2024
4.8 CLOUD ITSM MARKET, BY VERTICAL
FIGURE 24 BFSI TO ACCOUNT TO BE LARGEST VERTICAL IN 2024 AND 2029
4.9 CLOUD ITSM MARKET, BY REGION
FIGURE 25 ASIA PACIFIC TO EMERGE AS BEST MARKET FOR INVESTMENTS IN NEXT FIVE YEARS
5 MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 INTRODUCTION
5.2 MARKET DYNAMICS
FIGURE 26 CLOUD ITSM MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
5.2.1 DRIVERS
5.2.1.1 Scalability of IT services based on demand, ensuring resources are efficiently allocated
5.2.1.2 Reduced need for on-premise infrastructure leading to lower capital and operational costs
FIGURE 27 FACTORS CONSIDERED BY ENTERPRISES WHILE SELECTING CLOUD IT SERVICE MANAGEMENT/ENTERPRISE SERVICE MANAGEMENT SOLUTION, 2021
5.2.1.3 Access to IT services providing greater flexibility for remote workforce
5.2.1.4 Agility to quickly adapt to changing business requirements and technological advancements
FIGURE 28 DEPARTMENTS IN ORGANIZATIONS USING SERVICE DESK SOFTWARE/MODEL TO MANAGE WORKFLOWS, 2021
5.2.2 RESTRAINTS
5.2.2.1 Regulatory standards and industry-specific rules in sectors needing strict data protection
5.2.3 OPPORTUNITIES
5.2.3.1 Potential to further integrate their solutions with other cloud-based services
5.2.3.2 Leveraging AI and automation technologies to open avenues for innovation and growth
5.2.3.3 Rapid adoption across sectors by delivering industry-specific tailored solutions based on demand
5.2.4 CHALLENGES
5.2.4.1 Data security and privacy breach concerns
5.2.4.2 Challenges due to downtime and service interruptions
5.3 CASE STUDY ANALYSIS
5.3.1 ALGAR TECH IMPROVED ITS IT SERVICE MANAGEMENT USING BROADCOM SOLUTIONS
5.3.2 GRUPO MOURA USED BMC HELIX TO DRIVE OPTIMAL USER EXPERIENCES
5.3.3 DEUTSCHE TELEKOM MET DEMAND FOR IT EFFICIENCY WITH SERVICENOW ITSM
5.3.4 OPENTEXT’S SMAX SAAS CREATED ROBUST & SCALABLE ITSM SOLUTION, IMPROVING USER EFFICIENCY FOR ZURICH AIRPORT
5.3.5 FRESHWORKS’S STREAMLINED, CLOUD-BASED SUPPORT PLATFORM TRANSFORMED USERS’ RELATIONSHIP TO IT FOR ELSEVIER
5.4 ECOSYSTEM ANALYSIS
FIGURE 29 CLOUD ITSM MARKET: ECOSYSTEM ANALYSIS
5.5 SUPPLY CHAIN ANALYSIS
FIGURE 30 SUPPLY CHAIN ANALYSIS
5.6 TECHNOLOGY ANALYSIS
5.6.1 KEY TECHNOLOGIES
5.6.1.1 Self-service portals
5.6.1.2 Microservices
5.6.1.3 API integrations
5.6.2 COMPLEMENTARY TECHNOLOGIES
5.6.2.1 ChatOps
5.6.2.2 Artificial Intelligence
5.6.2.3 Machine Language
5.6.3 ADJACENT TECHNOLOGIES
5.6.3.1 Augmented reality (AR) & virtual reality (VR)
5.6.3.2 5G technology
5.7 PRICING ANALYSIS
5.7.1 INDICATIVE PRICING ANALYSIS OF ITSM SOLUTIONS
TABLE 4 INDICATIVE PRICING ANALYSIS OF ITSM SOLUTIONS OFFERED BY KEY PLAYERS
5.7.2 AVERAGE SELLING PRICE TREND
5.8 BUSINESS MODELS
5.8.1 PRICING MODELS
5.8.1.1 Subscription-based model
5.8.1.2 Freemium model
5.8.1.3 Pay-per-use model
5.8.1.4 Value-based pricing
5.8.2 CONSULTING & IMPLEMENTATION SERVICES
5.8.3 PARTNERSHIPS & ECOSYSTEMS
5.8.4 CUSTOMER RETENTION & UPSELLING
5.9 INVESTMENT LANDSCAPE AND FUNDING SCENARIO
FIGURE 31 LEADING MAJOR CLOUD ITSM MARKET VENDORS, BY NUMBER OF INVESTORS AND FUNDING ROUNDS, 2023
5.10 PATENT ANALYSIS
FIGURE 32 NUMBER OF PATENTS PUBLISHED, 2012–2023
FIGURE 33 TOP FIVE (GLOBAL) PATENT OWNERS, 2023
TABLE 5 TOP TEN PATENT OWNERS, 2023
TABLE 6 PATENTS GRANTED TO VENDORS IN ITSM MARKET
5.11 PORTER’S FIVE FORCES ANALYSIS
FIGURE 34 PORTER’S FIVE FORCES ANALYSIS
TABLE 7 IMPACT OF PORTER’S FIVE FORCES ON CLOUD ITSM MARKET
5.11.1 THREAT OF NEW ENTRANTS
5.11.2 THREAT OF SUBSTITUTES
5.11.3 BARGAINING POWER OF SUPPLIERS
5.11.4 BARGAINING POWER OF BUYERS
5.11.5 INTENSITY OF COMPETITIVE RIVALRY
5.12 REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS
5.12.1 INDUSTRY STANDARDS
5.12.1.1 ISO/IEC 20000
5.12.1.2 ISO/IEC 27001
5.12.1.3 NIST SP 800-53
5.12.1.4 COBIT
5.12.1.5 GDPR
5.12.1.6 SOC
5.12.1.7 FedRAMP
5.12.2 REGULATORY LANDSCAPE
TABLE 8 NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 9 EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 10 ASIA PACIFIC: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 11 ROW: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
5.13 KEY CONFERENCES & EVENTS
TABLE 12 CLOUD ITSM: KEY CONFERENCES & EVENTS, 2024–2025
5.14 TRENDS AND DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES
FIGURE 35 REVENUE SHIFT AND NEW REVENUE POCKETS FOR PLAYERS IN CLOUD ITSM MARKET
5.15 KEY STAKEHOLDERS AND BUYING CRITERIA
5.15.1 KEY STAKEHOLDERS IN BUYING PROCESS
FIGURE 36 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP VERTICALS
TABLE 13 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP VERTICALS
5.15.2 BUYING CRITERIA
FIGURE 37 KEY BUYING CRITERIA FOR TOP VERTICALS
TABLE 14 KEY BUYING CRITERIA FOR TOP VERTICALS
5.16 ITSM FRAMEWORKS
5.16.1 INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL)
5.16.2 DEVOPS
5.16.3 AGILE
5.16.4 LEAN IT
5.16.5 SCALED AGILE FRAMEWORK (SAFE)
5.16.6 SERVICE INTEGRATION AND MANAGEMENT (SIAM)
6 CLOUD ITSM MARKET, BY OFFERING
6.1 INTRODUCTION
6.1.1 ITSM PROCESSES
6.1.1.1 Service strategy
6.1.1.2 Service design
6.1.1.3 Service transition
6.1.1.4 Service operation
6.1.1.5 Continual Service Improvement (CSI)
FIGURE 38 CLOUD ITSM SOLUTIONS TO ACCOUNT FOR LARGER MARKET IN 2024
6.1.2 OFFERING: CLOUD ITSM MARKET DRIVERS
TABLE 15 CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 16 CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
6.2 SOLUTIONS
6.2.1 CLOUD ITSM SOLUTIONS AID IN COST REDUCTION, TIME-SAVING, AND PROCESS AGILITY
FIGURE 39 OPERATIONS & PERFORMANCE MANAGEMENT TO ACCOUNT FOR LARGEST MARKET IN 2024
TABLE 17 CLOUD ITSM MARKET, BY SOLUTION, 2019–2023 (USD MILLION)
TABLE 18 CLOUD ITSM MARKET, BY SOLUTION, 2024–2029 (USD MILLION)
TABLE 19 CLOUD ITSM SOLUTIONS MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 20 CLOUD ITSM SOLUTIONS MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.2 SERVICE PORTFOLIO MANAGEMENT
TABLE 21 SERVICE PORTFOLIO MANAGEMENT MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 22 SERVICE PORTFOLIO MANAGEMENT MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.2.1 Service catalog management
6.2.2.2 Service pipeline management
6.2.2.3 Demand management
6.2.2.4 Service level management
6.2.2.5 Other service portfolio management solutions
6.2.3 CONFIGURATION & CHANGE MANAGEMENT
TABLE 23 CONFIGURATION & CHANGE MANAGEMENT MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 24 CONFIGURATION & CHANGE MANAGEMENT MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.3.1 Configuration management database
6.2.3.2 Change control
6.2.3.3 Version control
6.2.3.4 Asset management
6.2.3.5 Other configuration & change management solutions
6.2.4 SERVICE DESK SOFTWARE
TABLE 25 SERVICE DESK SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 26 SERVICE DESK SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.4.1 Incident management
6.2.4.2 Problem management
6.2.4.3 Service request management
6.2.4.4 Knowledge base
6.2.4.5 Other service desk software solutions
6.2.5 OPERATIONS & PERFORMANCE MANAGEMENT
TABLE 27 OPERATIONS & PERFORMANCE MANAGEMENT MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 28 OPERATIONS & PERFORMANCE MANAGEMENT MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.5.1 Performance monitoring
6.2.5.2 Capacity management
6.2.5.3 Event management
6.2.5.4 IT operations automation
6.2.5.5 Other operations & performance management solutions
6.2.6 DASHBOARD, REPORTING, AND ANALYTICS
TABLE 29 DASHBOARD, REPORTING, AND ANALYTICS SOLUTIONS MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 30 DASHBOARD, REPORTING, AND ANALYTICS SOLUTIONS MARKET, BY REGION, 2024–2029 (USD MILLION)
6.2.6.1 Dashboard creation
6.2.6.2 Reporting tools
6.2.6.3 Analytics
6.2.6.4 SLA reporting
6.2.6.5 Other dashboard, reporting, and analytics solutions
6.3 SERVICES
6.3.1 MANAGED AND PROFESSIONAL SERVICES HELP LEVERAGE ITSM ADOPTION AMONG ENTERPRISES
FIGURE 40 PROFESSIONAL CLOUD ITSM SERVICES TO LEAD MARKET IN 2024
TABLE 31 CLOUD ITSM MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 32 CLOUD ITSM MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 33 CLOUD ITSM SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 34 CLOUD ITSM SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.2 MANAGED SERVICES
TABLE 35 CLOUD ITSM MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 36 CLOUD ITSM MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.3 PROFESSIONAL SERVICES
TABLE 37 CLOUD ITSM PROFESSIONAL SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 38 CLOUD ITSM PROFESSIONAL SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
6.3.3.1 Consulting
6.3.3.2 Integration & implementation
6.3.3.3 Training, support, and maintenance
7 CLOUD ITSM MARKET, BY ORGANIZATION SIZE
7.1 INTRODUCTION
FIGURE 41 LARGE ENTERPRISES TO ACCOUNT FOR LARGER MARKET IN 2024
7.1.1 ORGANIZATION SIZE: CLOUD ITSM MARKET DRIVERS
TABLE 39 CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 40 CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
7.2 LARGE ENTERPRISES
7.2.1 NEED FOR MANAGEMENT AND OPERATIONAL IMPROVEMENT TO LEAD TO LARGE-SCALE ADOPTION OF ITSM SERVICES
TABLE 41 CLOUD ITSM MARKET FOR LARGE ENTERPRISES, BY REGION, 2019–2023 (USD MILLION)
TABLE 42 CLOUD ITSM MARKET FOR LARGE ENTERPRISES, BY REGION, 2024–2029 (USD MILLION)
7.3 SMES
7.3.1 SMES GAIN COMPETITIVE ADVANTAGE WITH CLOUD ITSM ADOPTION, PRACTICE, AND IMPLEMENTATION
TABLE 43 CLOUD ITSM MARKET FOR SMES, BY REGION, 2019–2023 (USD MILLION)
TABLE 44 CLOUD ITSM MARKET FOR SMES, BY REGION, 2024–2029 (USD MILLION)
8 CLOUD ITSM MARKET, BY DEPLOYMENT MODE
8.1 INTRODUCTION
FIGURE 42 PUBLIC CLOUD DEPLOYMENT TO ACCOUNT FOR LARGER MARKET IN 2024
8.1.1 DEPLOYMENT MODE: CLOUD ITSM MARKET DRIVERS
TABLE 45 CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 46 CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
8.2 PUBLIC CLOUD
8.2.1 SCALABLE AND COST-EFFECTIVE IT SERVICE MANAGEMENT WITH RAPID DEPLOYMENT AND ACCESSIBILITY FROM ANYWHERE
TABLE 47 PUBLIC CLOUD ITSM MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 48 PUBLIC CLOUD ITSM MARKET, BY REGION, 2024–2029 (USD MILLION)
8.3 PRIVATE CLOUD
8.3.1 ENHANCED SECURITY, COMPLIANCE, AND CUSTOMIZATION OPTIONS TAILORED TO SPECIFIC ORGANIZATIONAL NEEDS AND REGULATORY REQUIREMENTS
TABLE 49 PRIVATE CLOUD ITSM MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 50 PRIVATE CLOUD ITSM MARKET, BY REGION, 2024–2029 (USD MILLION)
8.4 HYBRID CLOUD
8.4.1 FLEXIBILITY OF CLOUD SCALABILITY WITH SECURITY AND CUSTOMIZATION FOR OPTIMIZED SOLUTIONS ACROSS DIVERSE WORKLOADS AND ENVIRONMENTS
TABLE 51 HYBRID CLOUD ITSM MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 52 HYBRID CLOUD ITSM MARKET, BY REGION, 2024–2029 (USD MILLION)
9 CLOUD ITSM MARKET, BY VERTICAL
9.1 INTRODUCTION
FIGURE 43 IT & ITES VERTICAL TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
9.1.1 VERTICAL: CLOUD ITSM MARKET DRIVERS
TABLE 53 CLOUD ITSM MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 54 CLOUD ITSM MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
9.2 BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI)
TABLE 55 BFSI: CLOUD ITSM MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 56 BFSI: CLOUD ITSM MARKET, BY REGION, 2024–2029 (USD MILLION)
9.2.1 BFSI: APPLICATION AREAS
9.2.1.1 Transaction processing
9.2.1.2 Security management
9.2.1.3 Compliance management
9.2.1.4 Other BFSI applications
9.3 TELECOMMUNICATIONS
TABLE 57 CLOUD ITSM MARKET IN TELECOMMUNICATIONS, BY REGION, 2019–2023 (USD MILLION)
TABLE 58 CLOUD ITSM MARKET IN TELECOMMUNICATIONS, BY REGION, 2024–2029 (USD MILLION)
9.3.1 TELECOMMUNICATIONS: APPLICATION AREAS
9.3.1.1 Network management
9.3.1.2 Service provisioning
9.3.1.3 Incident management
9.3.1.4 Other telecommunication applications
9.4 IT & ITES
TABLE 59 CLOUD ITSM MARKET IN IT & ITES, BY REGION, 2019–2023 (USD MILLION)
TABLE 60 CLOUD ITSM MARKET IN IT & ITES, BY REGION, 2024–2029 (USD MILLION)
9.4.1 IT & ITES: APPLICATION AREAS
9.4.1.1 Service desk support
9.4.1.2 Change management
9.4.1.3 Application development & maintenance
9.4.1.4 Other IT & ITeS applications
9.5 GOVERNMENT & PUBLIC SECTOR
TABLE 61 CLOUD ITSM MARKET IN GOVERNMENT & PUBLIC SECTOR, BY REGION, 2019–2023 (USD MILLION)
TABLE 62 CLOUD ITSM MARKET IN GOVERNMENT & PUBLIC SECTOR, BY REGION, 2024–2029 (USD MILLION)
9.5.1 GOVERNMENT & PUBLIC SECTOR: APPLICATION AREAS
9.5.1.1 eGovernment services
9.5.1.2 IT infrastructure management
9.5.1.3 Security & compliance
9.5.1.4 Other government & public sector applications
9.6 RETAIL & CONSUMER GOODS
TABLE 63 CLOUD ITSM MARKET IN RETAIL & CONSUMER GOODS, BY REGION, 2019–2023 (USD MILLION)
TABLE 64 CLOUD ITSM MARKET IN RETAIL & CONSUMER GOODS, BY REGION, 2024–2029 (USD MILLION)
9.6.1 RETAIL & CONSUMER GOODS: APPLICATION AREAS
9.6.1.1 eCommerce platform management
9.6.1.2 Inventory management systems
9.6.1.3 Customer support
9.6.1.4 Other retail & consumer goods applications
9.7 MANUFACTURING
TABLE 65 CLOUD ITSM MARKET IN MANUFACTURING, BY REGION, 2019–2023 (USD MILLION)
TABLE 66 CLOUD ITSM MARKET IN MANUFACTURING, BY REGION, 2024–2029 (USD MILLION)
9.7.1 MANUFACTURING: APPLICATION AREAS
9.7.1.1 Manufacturing Execution Systems (MESs)
9.7.1.2 Supply chain management
9.7.1.3 Quality control systems
9.7.1.4 Other manufacturing applications
9.8 ENERGY & UTILITIES
TABLE 67 CLOUD ITSM MARKET IN ENERGY & UTILITIES, BY REGION, 2019–2023 (USD MILLION)
TABLE 68 CLOUD ITSM MARKET IN ENERGY & UTILITIES, BY REGION, 2024–2029 (USD MILLION)
9.8.1 ENERGY & UTILITIES: APPLICATION AREAS
9.8.1.1 Smart grid management
9.8.1.2 SCADA systems
9.8.1.3 Asset management
9.8.1.4 Other energy & utilities applications
9.9 MEDIA & ENTERTAINMENT
TABLE 69 CLOUD ITSM MARKET IN MEDIA & ENTERTAINMENT, BY REGION, 2019–2023 (USD MILLION)
TABLE 70 CLOUD ITSM MARKET IN MEDIA & ENTERTAINMENT, BY REGION, 2024–2029 (USD MILLION)
9.9.1 MEDIA & ENTERTAINMENT: APPLICATION AREAS
9.9.1.1 Content Management Systems (CMSs)
9.9.1.2 Digital Rights Management (DRM)
9.9.1.3 Broadcasting systems
9.9.1.4 Other media & entertainment applications
9.10 HEALTHCARE & LIFE SCIENCES
TABLE 71 CLOUD ITSM MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2019–2023 (USD MILLION)
TABLE 72 CLOUD ITSM MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2024–2029 (USD MILLION)
9.10.1 HEALTHCARE: APPLICATION AREAS
9.10.1.1 Electronic Health Records (EHRs)
9.10.1.2 Healthcare ITSM Integration
9.10.1.3 Patient care applications
9.10.1.4 Other healthcare & life sciences applications
9.11 EDUCATION
TABLE 73 CLOUD ITSM MARKET IN EDUCATION, BY REGION, 2019–2023 (USD MILLION)
TABLE 74 CLOUD ITSM MARKET IN EDUCATION, BY REGION, 2024–2029 (USD MILLION)
9.11.1 EDUCATION: APPLICATION AREAS
9.11.1.1 Learning Management System (LMS)
9.11.1.2 Student Information System (SIS)
9.11.1.3 Campus IT infrastructure
9.11.1.4 Other education applications
9.12 OTHER VERTICALS
TABLE 75 CLOUD ITSM MARKET IN OTHER VERTICALS, BY REGION, 2019–2023 (USD MILLION)
TABLE 76 CLOUD ITSM MARKET IN OTHER VERTICALS, BY REGION, 2024–2029 (USD MILLION)
10 ITSM MARKET, BY REGION
10.1 INTRODUCTION
FIGURE 44 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 77 CLOUD ITSM MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 78 CLOUD ITSM MARKET, BY REGION, 2024–2029 (USD MILLION)
10.2 NORTH AMERICA
10.2.1 NORTH AMERICA: CLOUD ITSM MARKET DRIVERS
10.2.2 NORTH AMERICA: RECESSION IMPACT
FIGURE 45 NORTH AMERICA: MARKET SNAPSHOT
TABLE 79 NORTH AMERICA: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 80 NORTH AMERICA: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 81 NORTH AMERICA: CLOUD ITSM MARKET, BY SOLUTION, 2019–2023 (USD MILLION)
TABLE 82 NORTH AMERICA: CLOUD ITSM MARKET, BY SOLUTION, 2024–2029 (USD MILLION)
TABLE 83 NORTH AMERICA: CLOUD ITSM MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 84 NORTH AMERICA: CLOUD ITSM MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 85 NORTH AMERICA: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 86 NORTH AMERICA: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
TABLE 87 NORTH AMERICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 88 NORTH AMERICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
TABLE 89 NORTH AMERICA: CLOUD ITSM MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 90 NORTH AMERICA: CLOUD ITSM MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
TABLE 91 NORTH AMERICA: CLOUD ITSM MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 92 NORTH AMERICA: CLOUD ITSM MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
10.2.3 US
10.2.3.1 FedRAMP initiative for regulating cloud services
TABLE 93 US: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 94 US: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 95 US: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 96 US: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.2.4 CANADA
10.2.4.1 Big data integration and government digital services thrive in Canada
TABLE 97 CANADA: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 98 CANADA: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 99 CANADA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 100 CANADA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.3 EUROPE
10.3.1 EUROPE: CLOUD ITSM MARKET DRIVERS
10.3.2 EUROPE: RECESSION IMPACT
TABLE 101 EUROPE: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 102 EUROPE: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 103 EUROPE: CLOUD ITSM MARKET, BY SOLUTION, 2019–2023 (USD MILLION)
TABLE 104 EUROPE: CLOUD ITSM MARKET, BY SOLUTION, 2024–2029 (USD MILLION)
TABLE 105 EUROPE: CLOUD ITSM MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 106 EUROPE: CLOUD ITSM MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 107 EUROPE: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 108 EUROPE: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
TABLE 109 EUROPE: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 110 EUROPE: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
TABLE 111 EUROPE: CLOUD ITSM MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 112 EUROPE: CLOUD ITSM MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
TABLE 113 EUROPE: CLOUD ITSM MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 114 EUROPE: CLOUD ITSM MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
10.3.3 UK
10.3.3.1 Initiatives by UK government and European Parliament targeting substantial enhancements to servers and data storage products
TABLE 115 UK: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 116 UK: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 117 UK: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 118 UK: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.3.4 GERMANY
10.3.4.1 Evolution of Industry 4.0, significant investments in industrial technology, and rise of smart urban centers
TABLE 119 GERMANY: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 120 GERMANY: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 121 GERMANY: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 122 GERMANY: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.3.5 FRANCE
10.3.5.1 Digital France Plan for 2025 for companies to grow
TABLE 123 FRANCE: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 124 FRANCE: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 125 FRANCE: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 126 FRANCE: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.3.6 ITALY
10.3.6.1 Smart city initiatives and 5G deployment for edge computing solutions in Italy
TABLE 127 ITALY: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 128 ITALY: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 129 ITALY: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 130 ITALY: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.3.7 REST OF EUROPE
TABLE 131 REST OF EUROPE: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 132 REST OF EUROPE: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 133 REST OF EUROPE: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 134 REST OF EUROPE: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.4 ASIA PACIFIC
10.4.1 ASIA PACIFIC: CLOUD ITSM MARKET DRIVERS
10.4.2 ASIA PACIFIC: RECESSION IMPACT
FIGURE 46 ASIA PACIFIC: MARKET SNAPSHOT
TABLE 135 ASIA PACIFIC: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 136 ASIA PACIFIC: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 137 ASIA PACIFIC: CLOUD ITSM MARKET, BY SOLUTION, 2019–2023 (USD MILLION)
TABLE 138 ASIA PACIFIC: CLOUD ITSM MARKET, BY SOLUTION, 2024–2029 (USD MILLION)
TABLE 139 ASIA PACIFIC: CLOUD ITSM MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 140 ASIA PACIFIC: CLOUD ITSM MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 141 ASIA PACIFIC: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 142 ASIA PACIFIC: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
TABLE 143 ASIA PACIFIC: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 144 ASIA PACIFIC: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
TABLE 145 ASIA PACIFIC: CLOUD ITSM MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 146 ASIA PACIFIC: CLOUD ITSM MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
TABLE 147 ASIA PACIFIC: CLOUD ITSM MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 148 ASIA PACIFIC: CLOUD ITSM MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
10.4.3 CHINA
10.4.3.1 Free trade ecosystem and ‘Belt and Road’ initiatives to increase need for cloud ITSM infrastructure
TABLE 149 CHINA: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 150 CHINA: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 151 CHINA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 152 CHINA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.4.4 JAPAN
10.4.4.1 Automation push to propel demand for cloud ITSM solutions within automation and industrial robotics
TABLE 153 JAPAN: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 154 JAPAN: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 155 JAPAN: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 156 JAPAN: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.4.5 AUSTRALIA & NEW ZEALAND
10.4.5.1 Demand for data processing and information interaction with high internet usage
TABLE 157 AUSTRALIA & NEW ZEALAND: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 158 AUSTRALIA & NEW ZEALAND: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 159 AUSTRALIA & NEW ZEALAND: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 160 AUSTRALIA & NEW ZEALAND: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.4.6 REST OF ASIA PACIFIC
TABLE 161 REST OF ASIA PACIFIC: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 162 REST OF ASIA PACIFIC: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 163 REST OF ASIA PACIFIC: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 164 REST OF ASIA PACIFIC: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.5 MIDDLE EAST & AFRICA
10.5.1 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET DRIVERS
10.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT
TABLE 165 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 166 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 167 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY SOLUTION, 2019–2023 (USD MILLION)
TABLE 168 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY SOLUTION, 2024–2029 (USD MILLION)
TABLE 169 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 170 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 171 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 172 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
TABLE 173 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 174 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
TABLE 175 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 176 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
TABLE 177 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY COUNTRY/REGION, 2019–2023 (USD MILLION)
TABLE 178 MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY COUNTRY/REGION, 2024–2029 (USD MILLION)
10.5.3 GCC COUNTRIES (GULF COOPERATION COUNCIL)
10.5.3.1 Saudi Arabia
10.5.3.1.1 Saudi Vision 2030 for cloud, ITSM, big data, analytics, and AI/ML
TABLE 179 SAUDI ARABIA: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 180 SAUDI ARABIA: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 181 SAUDI ARABIA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 182 SAUDI ARABIA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.5.3.2 UAE
10.5.3.2.1 High mobile device penetration supported by government initiatives
TABLE 183 UAE: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 184 UAE: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 185 UAE: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 186 UAE: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.5.3.3 Rest of GCC Countries
TABLE 187 REST OF GCC COUNTRIES: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 188 REST OF GCC COUNTRIES: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 189 REST OF GCC COUNTRIES: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 190 REST OF GCC COUNTRIES: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.5.4 SOUTH AFRICA
10.5.4.1 High usage of mobile technologies and colocation facilities in South Africa
TABLE 191 SOUTH AFRICA: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 192 SOUTH AFRICA: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 193 SOUTH AFRICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 194 SOUTH AFRICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.5.5 REST OF THE MIDDLE EAST & AFRICA
TABLE 195 REST OF MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 196 REST OF MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 197 REST OF MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 198 REST OF MIDDLE EAST & AFRICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.6 LATIN AMERICA
10.6.1 LATIN AMERICA: CLOUD ITSM MARKET DRIVERS
10.6.2 LATIN AMERICA: RECESSION IMPACT
TABLE 199 LATIN AMERICA: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 200 LATIN AMERICA: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 201 LATIN AMERICA: CLOUD ITSM MARKET, BY SOLUTION, 2019–2023 (USD MILLION)
TABLE 202 LATIN AMERICA: CLOUD ITSM MARKET, BY SOLUTION, 2024–2029 (USD MILLION)
TABLE 203 LATIN AMERICA: CLOUD ITSM MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 204 LATIN AMERICA: CLOUD ITSM MARKET, BY SERVICE, 2024–2029 (USD MILLION)
TABLE 205 LATIN AMERICA: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 206 LATIN AMERICA: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
TABLE 207 LATIN AMERICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 208 LATIN AMERICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
TABLE 209 LATIN AMERICA: CLOUD ITSM MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 210 LATIN AMERICA: CLOUD ITSM MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
TABLE 211 LATIN AMERICA: CLOUD ITSM MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 212 LATIN AMERICA: CLOUD ITSM MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
10.6.3 BRAZIL
10.6.3.1 5G deployment to attract more cloud players to Brazil
TABLE 213 BRAZIL: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 214 BRAZIL: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 215 BRAZIL: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 216 BRAZIL: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.6.4 MEXICO
10.6.4.1 Increased investments from global giants and opportunities for content delivery providers
TABLE 217 MEXICO: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 218 MEXICO: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 219 MEXICO: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 220 MEXICO: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
10.6.5 REST OF LATIN AMERICA
TABLE 221 REST OF LATIN AMERICA: CLOUD ITSM MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 222 REST OF LATIN AMERICA: CLOUD ITSM MARKET, BY OFFERING, 2024–2029 (USD MILLION)
TABLE 223 REST OF LATIN AMERICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
TABLE 224 REST OF LATIN AMERICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
11 COMPETITIVE LANDSCAPE
11.1 INTRODUCTION
11.2 KEY PLAYER STRATEGIES/RIGHT TO WIN
TABLE 225 OVERVIEW OF STRATEGIES ADOPTED BY KEY VENDORS
11.3 MARKET SHARE ANALYSIS, 2023
TABLE 226 MARKET SHARE OF KEY VENDORS, 2023
FIGURE 47 CLOUD ITSM MARKET: MARKET SHARE ANALYSIS, 2023
11.4 CLOUD ITSM MARKET: VENDOR PRODUCTS/BRANDS COMPARISON
FIGURE 48 VENDOR PRODUCTS/BRANDS COMPARISON
11.5 REVENUE ANALYSIS
FIGURE 49 HISTORICAL REVENUE ANALYSIS, 2019–2023 (USD MILLION)
11.6 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2023
FIGURE 50 COMPANY EVALUATION MATRIX FOR KEY PLAYERS: CRITERIA WEIGHTAGE
11.6.1 STARS
11.6.2 EMERGING LEADERS
11.6.3 PERVASIVE PLAYERS
11.6.4 PARTICIPANTS
FIGURE 51 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2023
11.6.5 COMPANY FOOTPRINT: KEY PLAYERS
FIGURE 52 CLOUD ITSM MARKET: COMPANY FOOTPRINT, 2023
TABLE 227 CLOUD ITSM MARKET: REGIONAL FOOTPRINT, 2023
TABLE 228 CLOUD ITSM MARKET: COMPANY OFFERING FOOTPRINT, 2023
TABLE 229 CLOUD ITSM MARKET: COMPANY VERTICAL FOOTPRINT, 2023
11.7 COMPANY EVALUATION MATRIX: STARTUPS/SMES, 2023
FIGURE 53 COMPANY EVALUATION MATRIX FOR STARTUPS/SMES: CRITERIA WEIGHTAGE
11.7.1 PROGRESSIVE COMPANIES
11.7.2 RESPONSIVE COMPANIES
11.7.3 DYNAMIC COMPANIES
11.7.4 STARTING BLOCKS
FIGURE 54 COMPANY EVALUATION MATRIX: STARTUPS/SMES, 2023
11.7.5 COMPETITIVE BENCHMARKING: STARTUPS/SMES
11.7.5.1 Detailed list of key startups/SMEs
TABLE 230 OVERALL COMPANY FOOTPRINT FOR STARTUPS/SMES, 2023
TABLE 231 COMPETITIVE BENCHMARKING OF STARTUPS/SMES
11.8 COMPANY VALUATION AND FINANCIAL METRICS OF KEY VENDORS
11.8.1 COMPANY VALUATION
FIGURE 55 COMPANY VALUATION OF KEY VENDORS, 2024 (USD BILLION)
11.8.2 FINANCIAL METRICS
FIGURE 56 EV/EBITDA RATIO OF KEY VENDORS, 2024
FIGURE 57 YEAR-TO-DATE (YTD) PRICE TOTAL RETURN AND 5-YEAR STOCK BETA OF KEY VENDORS, 2024
11.9 COMPETITIVE SCENARIO AND TRENDS
11.9.1 PRODUCT LAUNCHES
TABLE 232 CLOUD ITSM MARKET: PRODUCT LAUNCHES, MARCH 2022–MAY 2024
11.9.2 DEALS
TABLE 233 CLOUD ITSM MARKET: DEALS, JANUARY 2022–MARCH 2024
12 COMPANY PROFILES
12.1 INTRODUCTION
12.2 KEY PLAYERS
(Business Overview, Products/Solutions/Services offered, Recent Developments, MnM View)*
12.2.1 SERVICENOW
TABLE 234 SERVICENOW: COMPANY OVERVIEW
FIGURE 58 SERVICENOW: COMPANY SNAPSHOT
TABLE 235 SERVICENOW: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 236 SERVICENOW: PRODUCT ENHANCEMENTS
TABLE 237 SERVICENOW: DEALS
TABLE 238 SERVICENOW: EXPANSIONS
12.2.2 BMC SOFTWARE
TABLE 239 BMC SOFTWARE: COMPANY OVERVIEW
TABLE 240 BMC SOFTWARE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 241 BMC SOFTWARE: PRODUCT LAUNCHES & ENHANCEMENTS
TABLE 242 BMC SOFTWARE: DEALS
12.2.3 BROADCOM
TABLE 243 BROADCOM: COMPANY OVERVIEW
FIGURE 59 BROADCOM: COMPANY SNAPSHOT
TABLE 244 BROADCOM: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 245 BROADCOM: PRODUCT ENHANCEMENTS
TABLE 246 BROADCOM: DEALS
12.2.4 MANAGEENGINE
TABLE 247 MANAGEENGINE: COMPANY OVERVIEW
TABLE 248 MANAGEENGINE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 249 MANAGEENGINE: PRODUCT LAUNCHES & ENHANCEMENTS
TABLE 250 MANAGEENGINE: EXPANSIONS
12.2.5 IVANTI
TABLE 251 IVANTI: COMPANY OVERVIEW
TABLE 252 IVANTI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 253 IVANTI: PRODUCT ENHANCEMENTS
TABLE 254 IVANTI: DEALS
12.2.6 ZENDESK
TABLE 255 ZENDESK: COMPANY OVERVIEW
TABLE 256 ZENDESK: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 257 ZENDESK: PRODUCT LAUNCHES
TABLE 258 ZENDESK: DEALS
12.2.7 FRESHWORKS
TABLE 259 FRESHWORKS: COMPANY OVERVIEW
FIGURE 60 FRESHWORKS: COMPANY SNAPSHOT
TABLE 260 FRESHWORKS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 261 FRESHWORKS: PRODUCT ENHANCEMENTS
TABLE 262 FRESHWORKS: DEALS
12.2.8 SOLARWINDS
TABLE 263 SOLARWINDS: COMPANY OVERVIEW
FIGURE 61 SOLARWINDS: COMPANY SNAPSHOT
TABLE 264 SOLARWINDS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 265 SOLARWINDS: PRODUCT LAUNCHES & ENHANCEMENTS
TABLE 266 SOLARWINDS: DEALS
12.2.9 ATLASSIAN
TABLE 267 ATLASSIAN: COMPANY OVERVIEW
FIGURE 62 ATLASSIAN: COMPANY SNAPSHOT
TABLE 268 ATLASSIAN: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 269 ATLASSIAN: PRODUCT ENHANCEMENTS
TABLE 270 ATLASSIAN: DEALS
12.2.10 OPENTEXT
TABLE 271 OPENTEXT: COMPANY OVERVIEW
FIGURE 63 OPENTEXT: COMPANY SNAPSHOT
TABLE 272 OPENTEXT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 273 OPENTEXT: PRODUCT ENHANCEMENTS
TABLE 274 OPENTEXT: DEALS
*Details on Business Overview, Products/Solutions/Services offered, Recent Developments, MnM View might not be captured in case of unlisted companies.
12.3 OTHER PLAYERS
12.3.1 MICROSOFT
12.3.2 IBM
12.3.3 GOTO
12.3.4 IFS
12.3.5 SYMPHONYAI SUMMIT
12.3.6 EFECTE
12.3.7 EASYVISTA
12.3.8 ITARIAN
12.3.9 SYSAID TECHNOLOGIES
12.3.10 INVGATE
12.3.11 ALEMBA
12.3.12 HORNBILL
12.3.13 NINJAONE
12.3.14 HALOITSM
12.3.15 AISERA
12.3.16 4ME
12.3.17 TOPDESK
12.3.18 TEAMDYNAMIX
13 ADJACENT AND RELATED MARKETS
13.1 INTRODUCTION
13.1.1 RELATED MARKETS
13.2 ITSM MARKET
TABLE 275 ITSM MARKET, BY OFFERING, 2018–2022 (USD MILLION)
TABLE 276 ITSM MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 277 ITSM MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 278 ITSM MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
TABLE 279 ITSM MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
TABLE 280 ITSM MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
TABLE 281 ITSM MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
TABLE 282 ITSM MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
13.3 CONFIGURATION MANAGEMENT MARKET
TABLE 283 CONFIGURATION MANAGEMENT MARKET, BY MODULE, 2017–2024 (USD MILLION)
TABLE 284 CONFIGURATION MANAGEMENT MARKET, BY SYSTEM, 2017–2024 (USD MILLION)
TABLE 285 CONFIGURATION MANAGEMENT MARKET, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 286 CONFIGURATION MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2017–2024 (USD MILLION)
TABLE 287 CONFIGURATION MANAGEMENT MARKET, BY END-USE VERTICAL, 2017–2024 (USD MILLION)
TABLE 288 CONFIGURATION MANAGEMENT MARKET, BY REGION, 2017–2024 (USD MILLION)
14 APPENDIX
14.1 DISCUSSION GUIDE
14.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
14.3 CUSTOMIZATION OPTIONS
14.4 RELATED REPORTS
14.5 AUTHOR DETAILS
