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BPO Business Analytics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028

March 2023 | 145 pages | ID: BFBDAB6AFD4FEN
IMARC Group

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Market Overview:

The global BPO business analytics market size reached US$ 22.7 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 72.0 Billion by 2028, exhibiting a growth rate (CAGR) of 21.5% during 2023-2028.

Business analytics refers to a data management solution that enables organizations to comprehend potential customers, make strategic decisions, optimize operational costs, and improve business proficiency and competitiveness. The widespread adoption of advanced technological solutions, such as the internet of things (IoT), machine learning and artificial intelligence (AI), in business processes, has increased the utilization of business analytics to manage large volume and complexity of data sets. Nowadays, organizations are subcontracting their analytics functions to business process outsourcing (BPO) companies or third-party service providers as it helps them to minimize cost on hiring in-house staff and focus on their core business operations.

The rising adoption of business analytics in various industry verticals represents one of the key factors spurring the global BPO business analytics market growth. Apart from this, the increasing utilization of business analytics across small and medium-sized enterprises (SMEs), coupled with the escalating number of business start-ups, is bolstering the market growth. Furthermore, the growing traction of cloud-based BPO services on account of their reliability, scalability and agility is also contributing to the growth of the market. Moreover, due to the sudden spread of the coronavirus disease (COVID-19), there is a rise in the demand for business analytics in the healthcare industry for efficiently managing the huge volume of hospital data, such as the record of patients and availability of beds. In addition to this, several BPO service providers are adopting different strategies to offer their services online, which is creating a positive outlook for the market. 

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each sub-segment of the global BPO business analytics market report, along with forecasts at the global, regional and country level from 2023-2028. Our report has categorized the market based on offering, deployment type, application and vertical.

Breakup by Offering:

Software
Services
 

Breakup by Deployment Type:

Cloud-based
On-premises
 

Breakup by Application:

Finance & Accounting
Human Resources
Knowledge Process Outsourcing
Procurement & Supply Chain
Customer Services
Others
 

Breakup by Vertical:

BFSI
IT and Telecommunication
Healthcare
Manufacturing
Retail
Transportation and Logistics
Others
 

Breakup by Region:

North America

United States
Canada

Asia Pacific

China
Japan
India
South Korea
Australia
Indonesia
Others

Europe

Germany
France
United Kingdom
Italy
Spain
Russia
Others

Latin America

Brazil
Mexico
Others

Middle East and Africa
 

Competitive Landscape:

The report has also analysed the competitive landscape of the market with some of the key players being Accenture PLC, Capgemini SE, Cognizant Technology Solutions, Exlservice Holdings Inc., Genpact Limited, International Business Machines Corporation, Infosys Limited, Mu Sigma Inc., NTT DATA Corporation (Nippon Telegraph and Telephone), TATA Consultancy Services Limited (Tata Sons Private Limited), Tech Mahindra Limited (Mahindra Group), Wipro Limited and WNS Global Services.

Key Questions Answered in This Report:

How has the global BPO business analytics market performed so far and how will it perform in the coming years?
What has been the impact of COVID-19 on the global BPO business analytics market?
What are the key regional markets?
What is the breakup of the market based on the offering?
What is the breakup of the market based on the deployment type?
What is the breakup of the market based on the application?
What is the breakup of the market based on the vertical?
What are the various stages in the value chain of the industry?
What are the key driving factors and challenges in the industry?
What is the structure of the global BPO business analytics market and who are the key players?
What is the degree of competition in the industry?

1 PREFACE

2 SCOPE AND METHODOLOGY

2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
  2.3.1 Primary Sources
  2.3.2 Secondary Sources
2.4 Market Estimation
  2.4.1 Bottom-Up Approach
  2.4.2 Top-Down Approach
2.5 Forecasting Methodology

3 EXECUTIVE SUMMARY

4 INTRODUCTION

4.1 Overview
4.2 Key Industry Trends

5 GLOBAL BPO BUSINESS ANALYTICS MARKET

5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast

6 MARKET BREAKUP BY OFFERING

6.1 Software
  6.1.1 Market Trends
  6.1.2 Market Forecast
6.2 Services
  6.2.1 Market Trends
  6.2.2 Market Forecast

7 MARKET BREAKUP BY DEPLOYMENT TYPE

7.1 Cloud-based
  7.1.1 Market Trends
  7.1.2 Market Forecast
7.2 On-premises
  7.2.1 Market Trends
  7.2.2 Market Forecast

8 MARKET BREAKUP BY APPLICATION

8.1 Finance & Accounting
  8.1.1 Market Trends
  8.1.2 Market Forecast
8.2 Human Resources
  8.2.1 Market Trends
  8.2.2 Market Forecast
8.3 Knowledge Process Outsourcing
  8.3.1 Market Trends
  8.3.2 Market Forecast
8.4 Procurement & Supply Chain
  8.4.1 Market Trends
  8.4.2 Market Forecast
8.5 Customer Services
  8.5.1 Market Trends
  8.5.2 Market Forecast
8.6 Others
  8.6.1 Market Trends
  8.6.2 Market Forecast

9 MARKET BREAKUP BY VERTICAL

9.1 BFSI
  9.1.1 Market Trends
  9.1.2 Market Forecast
9.2 IT and Telecommunication
  9.2.1 Market Trends
  9.2.2 Market Forecast
9.3 Healthcare
  9.3.1 Market Trends
  9.3.2 Market Forecast
9.4 Manufacturing
  9.4.1 Market Trends
  9.4.2 Market Forecast
9.5 Retail
  9.5.1 Market Trends
  9.5.2 Market Forecast
9.6 Transportation and Logistics
  9.6.1 Market Trends
  9.6.2 Market Forecast
9.7 Others
  9.7.1 Market Trends
  9.7.2 Market Forecast

10 MARKET BREAKUP BY REGION

10.1 North America
  10.1.1 United States
    10.1.1.1 Market Trends
    10.1.1.2 Market Forecast
  10.1.2 Canada
    10.1.2.1 Market Trends
    10.1.2.2 Market Forecast
10.2 Asia Pacific
  10.2.1 China
    10.2.1.1 Market Trends
    10.2.1.2 Market Forecast
  10.2.2 Japan
    10.2.2.1 Market Trends
    10.2.2.2 Market Forecast
  10.2.3 India
    10.2.3.1 Market Trends
    10.2.3.2 Market Forecast
  10.2.4 South Korea
    10.2.4.1 Market Trends
    10.2.4.2 Market Forecast
  10.2.5 Australia
    10.2.5.1 Market Trends
    10.2.5.2 Market Forecast
  10.2.6 Indonesia
    10.2.6.1 Market Trends
    10.2.6.2 Market Forecast
  10.2.7 Others
    10.2.7.1 Market Trends
    10.2.7.2 Market Forecast
10.3 Europe
  10.3.1 Germany
    10.3.1.1 Market Trends
    10.3.1.2 Market Forecast
  10.3.2 France
    10.3.2.1 Market Trends
    10.3.2.2 Market Forecast
  10.3.3 United Kingdom
    10.3.3.1 Market Trends
    10.3.3.2 Market Forecast
  10.3.4 Italy
    10.3.4.1 Market Trends
    10.3.4.2 Market Forecast
  10.3.5 Spain
    10.3.5.1 Market Trends
    10.3.5.2 Market Forecast
  10.3.6 Russia
    10.3.6.1 Market Trends
    10.3.6.2 Market Forecast
  10.3.7 Others
    10.3.7.1 Market Trends
    10.3.7.2 Market Forecast
10.4 Latin America
  10.4.1 Brazil
    10.4.1.1 Market Trends
    10.4.1.2 Market Forecast
  10.4.2 Mexico
    10.4.2.1 Market Trends
    10.4.2.2 Market Forecast
  10.4.3 Others
    10.4.3.1 Market Trends
    10.4.3.2 Market Forecast
10.5 Middle East and Africa
  10.5.1 Market Trends
  10.5.2 Market Breakup by Country
  10.5.3 Market Forecast

11 SWOT ANALYSIS

11.1 Overview
11.2 Strengths
11.3 Weaknesses
11.4 Opportunities
11.5 Threats

12 VALUE CHAIN ANALYSIS

13 PORTERS FIVE FORCES ANALYSIS

13.1 Overview
13.2 Bargaining Power of Buyers
13.3 Bargaining Power of Suppliers
13.4 Degree of Competition
13.5 Threat of New Entrants
13.6 Threat of Substitutes

14 PRICE ANALYSIS

15 COMPETITIVE LANDSCAPE

15.1 Market Structure
15.2 Key Players
15.3 Profiles of Key Players
  15.3.1 Accenture PLC
    15.3.1.1 Company Overview
    15.3.1.2 Product Portfolio
    15.3.1.3 Financials
    15.3.1.4 SWOT Analysis
  15.3.2 Capgemini SE
    15.3.2.1 Company Overview
    15.3.2.2 Product Portfolio
    15.3.2.3 Financials
    15.3.2.4 SWOT Analysis
  15.3.3 Cognizant Technology Solutions
    15.3.3.1 Company Overview
    15.3.3.2 Product Portfolio
    15.3.3.3 Financials
    15.3.3.4 SWOT Analysis
  15.3.4 Exlservice Holdings Inc.
    15.3.4.1 Company Overview
    15.3.4.2 Product Portfolio
    15.3.4.3 Financials
  15.3.5 Genpact Limited
    15.3.5.1 Company Overview
    15.3.5.2 Product Portfolio
    15.3.5.3 Financials
    15.3.5.4 SWOT Analysis
  15.3.6 International Business Machines Corporation
    15.3.6.1 Company Overview
    15.3.6.2 Product Portfolio
    15.3.6.3 Financials
    15.3.6.4 SWOT Analysis
  15.3.7 Infosys Limited
    15.3.7.1 Company Overview
    15.3.7.2 Product Portfolio
    15.3.7.3 Financials
    15.3.7.4 SWOT Analysis
  15.3.8 Mu Sigma Inc.
    15.3.8.1 Company Overview
    15.3.8.2 Product Portfolio
  15.3.9 NTT DATA Corporation (Nippon Telegraph and Telephone)
    15.3.9.1 Company Overview
    15.3.9.2 Product Portfolio
    15.3.9.3 Financials
    15.3.9.4 SWOT Analysis
  15.3.10 TATA Consultancy Services Limited (Tata Sons Private Limited)
    15.3.10.1 Company Overview
    15.3.10.2 Product Portfolio
    15.3.10.3 Financials
    15.3.10.4 SWOT Analysis
  15.3.11 Tech Mahindra Limited (Mahindra Group)
    15.3.11.1 Company Overview
    15.3.11.2 Product Portfolio
    15.3.11.3 Financials
    15.3.11.4 SWOT Analysis
  15.3.12 Wipro Limited
    15.3.12.1 Company Overview
    15.3.12.2 Product Portfolio
    15.3.12.3 Financials
    15.3.12.4 SWOT Analysis
  15.3.13 WNS Global Services
    15.3.13.1 Company Overview
    15.3.13.2 Product Portfolio

LIST OF TABLES

Table 1: Global: BPO Business Analytics Market: Key Industry Highlights, 2022 and 2028
Table 2: Global: BPO Business Analytics Market Forecast: Breakup by Offering (in Million US$), 2023-2028
Table 3: Global: BPO Business Analytics Market Forecast: Breakup by Deployment Type (in Million US$), 2023-2028 
Table 4: Global: BPO Business Analytics Market Forecast: Breakup by Application (in Million US$), 2023-2028
Table 5: Global: BPO Business Analytics Market Forecast: Breakup by Vertical (in Million US$), 2023-2028
Table 6: Global: BPO Business Analytics Market Forecast: Breakup by Region (in Million US$), 2023-2028
Table 7: Global: BPO Business Analytics Market Structure
Table 8: Global: BPO Business Analytics Market: Key Players


LIST OF FIGURES

Figure 1: Global: BPO Business Analytics Market: Major Drivers and Challenges
Figure 2: Global: BPO Business Analytics Market: Sales Value (in Billion US$), 2017-2022
Figure 3: Global: BPO Business Analytics Market: Breakup by Offering (in %), 2022
Figure 4: Global: BPO Business Analytics Market: Breakup by Deployment Type (in %), 2022
Figure 5: Global: BPO Business Analytics Market: Breakup by Application (in %), 2022
Figure 6: Global: BPO Business Analytics Market: Breakup by Vertical (in %), 2022
Figure 7: Global: BPO Business Analytics Market: Breakup by Region (in %), 2022
Figure 8: Global: BPO Business Analytics Market Forecast: Sales Value (in Billion US$), 2023-2028
Figure 9: Global: BPO Business Analytics (Software) Market: Sales Value (in Million US$), 2017 & 2022
Figure 10: Global: BPO Business Analytics (Software) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 11: Global: BPO Business Analytics (Services) Market: Sales Value (in Million US$), 2017 & 2022
Figure 12: Global: BPO Business Analytics (Services) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 13: Global: BPO Business Analytics (Cloud-based) Market: Sales Value (in Million US$), 2017 & 2022
Figure 14: Global: BPO Business Analytics (Cloud-based) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 15: Global: BPO Business Analytics (On-premises) Market: Sales Value (in Million US$), 2017 & 2022
Figure 16: Global: BPO Business Analytics (On-premises) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 17: Global: BPO Business Analytics (Finance & Accounting) Market: Sales Value (in Million US$), 2017 & 2022
Figure 18: Global: BPO Business Analytics (Finance & Accounting) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 19: Global: BPO Business Analytics (Human Resources) Market: Sales Value (in Million US$), 2017 & 2022
Figure 20: Global: BPO Business Analytics (Human Resources) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 21: Global: BPO Business Analytics (Knowledge Process Outsourcing) Market: Sales Value (in Million US$), 2017 & 2022
Figure 22: Global: BPO Business Analytics (Knowledge Process Outsourcing) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 23: Global: BPO Business Analytics (Procurement & Supply Chain) Market: Sales Value (in Million US$), 2017 & 2022
Figure 24: Global: BPO Business Analytics (Procurement & Supply Chain) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 25: Global: BPO Business Analytics (Customer Services) Market: Sales Value (in Million US$), 2017 & 2022
Figure 26: Global: BPO Business Analytics (Customer Services) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 27: Global: BPO Business Analytics (Other Applications) Market: Sales Value (in Million US$), 2017 & 2022
Figure 28: Global: BPO Business Analytics (Other Applications) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 29: Global: BPO Business Analytics (BFSI) Market: Sales Value (in Million US$), 2017 & 2022
Figure 30: Global: BPO Business Analytics (BFSI) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 31: Global: BPO Business Analytics (IT and Telecommunication) Market: Sales Value (in Million US$), 2017 & 2022
Figure 32: Global: BPO Business Analytics (IT and Telecommunication) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 33: Global: BPO Business Analytics (Healthcare) Market: Sales Value (in Million US$), 2017 & 2022
Figure 34: Global: BPO Business Analytics (Healthcare) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 35: Global: BPO Business Analytics (Manufacturing) Market: Sales Value (in Million US$), 2017 & 2022
Figure 36: Global: BPO Business Analytics (Manufacturing) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 37: Global: BPO Business Analytics (Retail) Market: Sales Value (in Million US$), 2017 & 2022
Figure 38: Global: BPO Business Analytics (Retail) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 39: Global: BPO Business Analytics (Transportation and Logistics) Market: Sales Value (in Million US$), 2017 & 2022
Figure 40: Global: BPO Business Analytics (Transportation and Logistics) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 41: Global: BPO Business Analytics (Other Verticals) Market: Sales Value (in Million US$), 2017 & 2022
Figure 42: Global: BPO Business Analytics (Other Verticals) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 43: North America: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 44: North America: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 45: United States: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 46: United States: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 47: Canada: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 48: Canada: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 49: Asia Pacific: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 50: Asia Pacific: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 51: China: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 52: China: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 53: Japan: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 54: Japan: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 55: India: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 56: India: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 57: South Korea: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 58: South Korea: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 59: Australia: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 60: Australia: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 61: Indonesia: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 62: Indonesia: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 63: Others: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 64: Others: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 65: Europe: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 66: Europe: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 67: Germany: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 68: Germany: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 69: France: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 70: France: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 71: United Kingdom: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 72: United Kingdom: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 73: Italy: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 74: Italy: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 75: Spain: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 76: Spain: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 77: Russia: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 78: Russia: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 79: Others: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 80: Others: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 81: Latin America: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 82: Latin America: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 83: Brazil: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 84: Brazil: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 85: Mexico: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 86: Mexico: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 87: Others: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 88: Others: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 89: Middle East and Africa: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 90: Middle East and Africa: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 91: Global: BPO Business Analytics Industry: SWOT Analysis
Figure 92: Global: BPO Business Analytics Industry: Value Chain Analysis
Figure 93: Global: BPO Business Analytics Industry: Porter’s Five Forces Analysis


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