Asia Pacific Cloud IT Service Management (ITSM) Market By Component (Solution and Services) By Organization Size (Large Enterprises and Small & Medium Enterprises) By End User (Telecom & IT, BFSI, Manufacturing, Retail, Healthcare and Others) By Country, Industry Analysis and Forecast, 2019 - 2025
The Asia Pacific Cloud IT Service Management (ITSM) Market would witness market growth of 22.3% CAGR during the forecast period (2019-2025).
The purpose of the IT Service Management (ITSM) approach is to facilitate and support the IT organization. In small or medium-sized enterprises with a low IT budget and minimal staffing, adopting a cloud-based ITSM solution can be a great way to improve efficiency and increase the effect of the limited resources that a company has. Cloud ITSM focuses on the management of the cloud-based IT infrastructure, including IT processes, software, hardware and services. The services can be provided separately on the cloud as well as on-premise. The BYOD culture presents challenges related to software license compliance, asset management, and extension of IT support to an extensive range of devices. Businesses might face excessive IT costs and disruptions without ensuring a proper strategy to handle this culture. The technology increases the complications of an IT environment and makes impact analysis more challenging because of low visibility on employees’ personal devices. Mobile device management features like deploying profiles, remotely wiping devices, restricting devices' access to Wi-Fi and VPN, as well as adjusting devices' email settings can be helpful for technicians in coping with the BYOD culture.
Through several contact points across the enterprise, IT has access to a vast amount of data that can be used to produce business-critical insights. These insights can expose problems in business and IT at the earliest stage, reduce costs and risks whilst enhancing the quality of IT service delivery. Help desk software has begun to incorporate business intelligence tools to extract valuable information from help desk data. For instance, the simple SLA compliance level chart only shows when the SLA compliance level is steadily rising or surging, but does not actually help in understanding why the SLA level is changing. Deep dive research using business intelligence software can help to identify factors that negatively affect SLA enforcement rates.
Based on Component, the market is segmented into Solution and Services. Solution segment is further bifurcated into Operations & Performance Management, Service Portfolio Management, Configuration & Change Management, Reporting & Analytics and Others. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on End User, the market is segmented into Telecom & IT, BFSI, Manufacturing, Retail, Healthcare and Others. The report also covers geographical segmentation of Cloud IT Service Management (ITSM) market. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Australia, and Rest of Asia Pacific.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include IBM Corporation, Microsoft Corporation, Hewlett Packard Enterprise Company, Citrix Systems, Inc., ServiceNow, Inc., BMC Software, Inc. (KKR & Co., Inc.), Atlassian Corporation PLC, Serviceaide, Inc., Cherwell Software, LLC, and Freshworks, Inc.
Scope of the Study
Market Segmentation:
By Component
The purpose of the IT Service Management (ITSM) approach is to facilitate and support the IT organization. In small or medium-sized enterprises with a low IT budget and minimal staffing, adopting a cloud-based ITSM solution can be a great way to improve efficiency and increase the effect of the limited resources that a company has. Cloud ITSM focuses on the management of the cloud-based IT infrastructure, including IT processes, software, hardware and services. The services can be provided separately on the cloud as well as on-premise. The BYOD culture presents challenges related to software license compliance, asset management, and extension of IT support to an extensive range of devices. Businesses might face excessive IT costs and disruptions without ensuring a proper strategy to handle this culture. The technology increases the complications of an IT environment and makes impact analysis more challenging because of low visibility on employees’ personal devices. Mobile device management features like deploying profiles, remotely wiping devices, restricting devices' access to Wi-Fi and VPN, as well as adjusting devices' email settings can be helpful for technicians in coping with the BYOD culture.
Through several contact points across the enterprise, IT has access to a vast amount of data that can be used to produce business-critical insights. These insights can expose problems in business and IT at the earliest stage, reduce costs and risks whilst enhancing the quality of IT service delivery. Help desk software has begun to incorporate business intelligence tools to extract valuable information from help desk data. For instance, the simple SLA compliance level chart only shows when the SLA compliance level is steadily rising or surging, but does not actually help in understanding why the SLA level is changing. Deep dive research using business intelligence software can help to identify factors that negatively affect SLA enforcement rates.
Based on Component, the market is segmented into Solution and Services. Solution segment is further bifurcated into Operations & Performance Management, Service Portfolio Management, Configuration & Change Management, Reporting & Analytics and Others. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on End User, the market is segmented into Telecom & IT, BFSI, Manufacturing, Retail, Healthcare and Others. The report also covers geographical segmentation of Cloud IT Service Management (ITSM) market. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Australia, and Rest of Asia Pacific.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include IBM Corporation, Microsoft Corporation, Hewlett Packard Enterprise Company, Citrix Systems, Inc., ServiceNow, Inc., BMC Software, Inc. (KKR & Co., Inc.), Atlassian Corporation PLC, Serviceaide, Inc., Cherwell Software, LLC, and Freshworks, Inc.
Scope of the Study
Market Segmentation:
By Component
- Solution
- Operations & Performance Management
- Service Portfolio Management
- Configuration & Change Management
- Reporting & Analytics
- Others
- Services
- Large Enterprises
- Small & Medium Enterprises
- Telecom & IT
- BFSI
- Manufacturing
- Retail
- Healthcare
- Others
- China
- Japan
- India
- South Korea
- Singapore
- Australia
- Rest of Asia Pacific
- IBM Corporation
- Microsoft Corporation
- Hewlett Packard Enterprise Company
- Citrix Systems, Inc.
- ServiceNow, Inc.
- BMC Software, Inc. (KKR & Co., Inc.)
- Atlassian Corporation PLC
- Serviceaide, Inc.
- Cherwell Software, LLC
- Freshworks, Inc.
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CHAPTER 1. MARKET SCOPE & METHODOLOGY
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Asia Pacific Cloud IT Service Management (ITSM) Market, by Component
1.4.2 Asia Pacific Cloud IT Service Management (ITSM) Market, by Organization Size
1.4.3 Asia Pacific Cloud IT Service Management (ITSM) Market, by End User
1.4.4 Asia Pacific Cloud IT Service Management (ITSM) Market, by Country
1.5 Methodology for the research
CHAPTER 2. MARKET OVERVIEW
2.1 Introduction
2.1.1 Overview
2.1.2 Executive Summary
2.1.3 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
CHAPTER 3. COMPETITION ANALYSIS - GLOBAL
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Geographical Expansions
3.2.4 Mergers & Acquisitions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2015-2019)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements: 2020-Jan – 2015-Oct) Leading Players
CHAPTER 4. ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT
4.1 Asia Pacific Cloud IT Services Management (ITSM) Solutions Market by Country
4.2 Asia Pacific Cloud IT Services Management (ITSM) Solutions Market by Type
4.2.1 Asia Pacific Cloud IT Services Management (ITSM) Operations & Performance Management Market by Country
4.2.2 Asia Pacific Cloud IT Services Management (ITSM) Service Portfolio Management Market by Country
4.2.3 Asia Pacific Cloud IT Services Management (ITSM) Configuration & Change Management Market by Country
4.2.4 Asia Pacific Cloud IT Services Management (ITSM) Reporting & Analytics Market by Country
4.2.5 Asia Pacific Other Solutions Type Cloud IT Services Management (ITSM) Market by Country
4.3 Asia Pacific Cloud IT Services Management (ITSM) Services Market by Country
CHAPTER 5. ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE
5.1 Asia Pacific Large Enterprises Cloud IT Services Management (ITSM) Market by Country
5.2 Asia Pacific Small & Medium Enterprises Cloud IT Services Management (ITSM) Market by Country
CHAPTER 6. ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER
6.1 Asia Pacific Telecom & IT Cloud IT Services Management (ITSM) Market by Country
6.2 Asia Pacific BFSI Cloud IT Services Management (ITSM) Market by Country
6.3 Asia Pacific Manufacturing Cloud IT Services Management (ITSM) Market by Country
6.4 Asia Pacific Retail Cloud IT Services Management (ITSM) Market by Country
6.5 Asia Pacific Healthcare Cloud IT Services Management (ITSM) Market by Country
6.6 Asia Pacific Others Cloud IT Services Management (ITSM) Market by Country
CHAPTER 7. ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY
7.1 China Cloud IT Services Management (ITSM) Market
7.1.1 China Cloud IT Services Management (ITSM) Market by Component
7.1.1.1 China Cloud IT Services Management (ITSM) Solutions Market by Type
7.1.2 China Cloud IT Services Management (ITSM) Market by Organization Size
7.1.3 China Cloud IT Services Management (ITSM) Market by End User
7.2 Japan Cloud IT Services Management (ITSM) Market
7.2.1 Japan Cloud IT Services Management (ITSM) Market by Component
7.2.1.1 Japan Cloud IT Services Management (ITSM) Solutions Market by Type
7.2.2 Japan Cloud IT Services Management (ITSM) Market by Organization Size
7.2.3 Japan Cloud IT Services Management (ITSM) Market by End User
7.3 India Cloud IT Services Management (ITSM) Market
7.3.1 India Cloud IT Services Management (ITSM) Market by Component
7.3.1.1 India Cloud IT Services Management (ITSM) Solutions Market by Type
7.3.2 India Cloud IT Services Management (ITSM) Market by Organization Size
7.3.3 India Cloud IT Services Management (ITSM) Market by End User
7.4 South Korea Cloud IT Services Management (ITSM) Market
7.4.1 South Korea Cloud IT Services Management (ITSM) Market by Component
7.4.1.1 South Korea Cloud IT Services Management (ITSM) Solutions Market by Type
7.4.2 South Korea Cloud IT Services Management (ITSM) Market by Organization Size
7.4.3 South Korea Cloud IT Services Management (ITSM) Market by End User
7.5 Australia Cloud IT Services Management (ITSM) Market
7.5.1 Australia Cloud IT Services Management (ITSM) Market by Component
7.5.1.1 Australia Cloud IT Services Management (ITSM) Solutions Market by Type
7.5.2 Australia Cloud IT Services Management (ITSM) Market by Organization Size
7.5.3 Australia Cloud IT Services Management (ITSM) Market by End User
7.6 Singapore Cloud IT Services Management (ITSM) Market
7.6.1 Singapore Cloud IT Services Management (ITSM) Market by Component
7.6.1.1 Singapore Cloud IT Services Management (ITSM) Solutions Market by Type
7.6.2 Singapore Cloud IT Services Management (ITSM) Market by Organization Size
7.6.3 Singapore Cloud IT Services Management (ITSM) Market by End User
7.7 Rest of Asia Pacific Cloud IT Services Management (ITSM) Market
7.7.1 Rest of Asia Pacific Cloud IT Services Management (ITSM) Market by Component
7.7.1.1 Rest of Asia Pacific Cloud IT Services Management (ITSM) Solutions Market by Type
7.7.2 Rest of Asia Pacific Cloud IT Services Management (ITSM) Market by Organization Size
7.7.3 Rest of Asia Pacific Cloud IT Services Management (ITSM) Market by End User
CHAPTER 8. COMPANY PROFILES
8.1 IBM Corporation
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Regional & Segmental Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.6 SWOT Analysis
8.2 Microsoft Corporation
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expenses
8.2.5 Recent strategies and developments:
8.2.5.1 Partnerships, Collaborations, and Agreements:
8.2.5.2 Product Launches and Product Expansions:
8.2.6 SWOT Analysis
8.3 Hewlett Packard Enterprise Company
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental Analysis
8.3.4 Research & Development Expense
8.3.5 Recent strategies and developments:
8.3.5.1 Partnerships, Collaborations, and Agreements:
8.3.5.2 Product Launches and Product Expansions:
8.3.6 SWOT Analysis
8.4 Citrix Systems, Inc.
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Regional Analysis
8.4.4 Research & Development Expense
8.4.5 Recent strategies and developments:
8.4.5.1 Partnerships, Collaborations, and Agreements:
8.4.5.2 Product Launches and Product Expansions:
8.4.6 SWOT Analysis
8.5 ServiceNow, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Partnerships, Collaborations, and Agreements:
8.5.5.2 Acquisition and Mergers:
8.5.5.3 Geographical Expansions:
8.6 BMC Software, Inc. (KKR & Co., Inc.)
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Regional & Segmental Analysis
8.6.4 Recent strategies and developments:
8.6.4.1 Partnerships, Collaborations, and Agreements:
8.7 Atlassian Corporation PLC
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Regional Analysis
8.7.4 Research & Development Expense
8.7.5 Recent strategies and developments:
8.7.5.1 Acquisition and Mergers:
8.7.5.2 Product Launches and Product Expansions:
8.7.6 SWOT Analysis
8.8 Serviceaide, Inc.
8.8.1 Company Overview
8.8.2 Recent strategies and developments:
8.8.2.1 Partnerships, Collaborations, and Agreements:
8.8.2.2 Product Launches and Product Expansions:
8.9 Cherwell Software, LLC
8.9.1 Company Overview
8.9.2 Recent strategies and developments:
8.9.2.1 Partnerships, Collaborations, and Agreements:
8.9.2.2 Product Launches and Product Expansions:
8.1 Freshworks, Inc.
8.10.1 Company Overview
8.10.2 Recent strategies and developments:
8.10.2.1 Partnerships, Collaborations, and Agreements:
8.10.2.2 Acquisition and Mergers:
8.10.2.3 Geographical Expansions:
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Asia Pacific Cloud IT Service Management (ITSM) Market, by Component
1.4.2 Asia Pacific Cloud IT Service Management (ITSM) Market, by Organization Size
1.4.3 Asia Pacific Cloud IT Service Management (ITSM) Market, by End User
1.4.4 Asia Pacific Cloud IT Service Management (ITSM) Market, by Country
1.5 Methodology for the research
CHAPTER 2. MARKET OVERVIEW
2.1 Introduction
2.1.1 Overview
2.1.2 Executive Summary
2.1.3 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
CHAPTER 3. COMPETITION ANALYSIS - GLOBAL
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Geographical Expansions
3.2.4 Mergers & Acquisitions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2015-2019)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements: 2020-Jan – 2015-Oct) Leading Players
CHAPTER 4. ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT
4.1 Asia Pacific Cloud IT Services Management (ITSM) Solutions Market by Country
4.2 Asia Pacific Cloud IT Services Management (ITSM) Solutions Market by Type
4.2.1 Asia Pacific Cloud IT Services Management (ITSM) Operations & Performance Management Market by Country
4.2.2 Asia Pacific Cloud IT Services Management (ITSM) Service Portfolio Management Market by Country
4.2.3 Asia Pacific Cloud IT Services Management (ITSM) Configuration & Change Management Market by Country
4.2.4 Asia Pacific Cloud IT Services Management (ITSM) Reporting & Analytics Market by Country
4.2.5 Asia Pacific Other Solutions Type Cloud IT Services Management (ITSM) Market by Country
4.3 Asia Pacific Cloud IT Services Management (ITSM) Services Market by Country
CHAPTER 5. ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE
5.1 Asia Pacific Large Enterprises Cloud IT Services Management (ITSM) Market by Country
5.2 Asia Pacific Small & Medium Enterprises Cloud IT Services Management (ITSM) Market by Country
CHAPTER 6. ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER
6.1 Asia Pacific Telecom & IT Cloud IT Services Management (ITSM) Market by Country
6.2 Asia Pacific BFSI Cloud IT Services Management (ITSM) Market by Country
6.3 Asia Pacific Manufacturing Cloud IT Services Management (ITSM) Market by Country
6.4 Asia Pacific Retail Cloud IT Services Management (ITSM) Market by Country
6.5 Asia Pacific Healthcare Cloud IT Services Management (ITSM) Market by Country
6.6 Asia Pacific Others Cloud IT Services Management (ITSM) Market by Country
CHAPTER 7. ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY
7.1 China Cloud IT Services Management (ITSM) Market
7.1.1 China Cloud IT Services Management (ITSM) Market by Component
7.1.1.1 China Cloud IT Services Management (ITSM) Solutions Market by Type
7.1.2 China Cloud IT Services Management (ITSM) Market by Organization Size
7.1.3 China Cloud IT Services Management (ITSM) Market by End User
7.2 Japan Cloud IT Services Management (ITSM) Market
7.2.1 Japan Cloud IT Services Management (ITSM) Market by Component
7.2.1.1 Japan Cloud IT Services Management (ITSM) Solutions Market by Type
7.2.2 Japan Cloud IT Services Management (ITSM) Market by Organization Size
7.2.3 Japan Cloud IT Services Management (ITSM) Market by End User
7.3 India Cloud IT Services Management (ITSM) Market
7.3.1 India Cloud IT Services Management (ITSM) Market by Component
7.3.1.1 India Cloud IT Services Management (ITSM) Solutions Market by Type
7.3.2 India Cloud IT Services Management (ITSM) Market by Organization Size
7.3.3 India Cloud IT Services Management (ITSM) Market by End User
7.4 South Korea Cloud IT Services Management (ITSM) Market
7.4.1 South Korea Cloud IT Services Management (ITSM) Market by Component
7.4.1.1 South Korea Cloud IT Services Management (ITSM) Solutions Market by Type
7.4.2 South Korea Cloud IT Services Management (ITSM) Market by Organization Size
7.4.3 South Korea Cloud IT Services Management (ITSM) Market by End User
7.5 Australia Cloud IT Services Management (ITSM) Market
7.5.1 Australia Cloud IT Services Management (ITSM) Market by Component
7.5.1.1 Australia Cloud IT Services Management (ITSM) Solutions Market by Type
7.5.2 Australia Cloud IT Services Management (ITSM) Market by Organization Size
7.5.3 Australia Cloud IT Services Management (ITSM) Market by End User
7.6 Singapore Cloud IT Services Management (ITSM) Market
7.6.1 Singapore Cloud IT Services Management (ITSM) Market by Component
7.6.1.1 Singapore Cloud IT Services Management (ITSM) Solutions Market by Type
7.6.2 Singapore Cloud IT Services Management (ITSM) Market by Organization Size
7.6.3 Singapore Cloud IT Services Management (ITSM) Market by End User
7.7 Rest of Asia Pacific Cloud IT Services Management (ITSM) Market
7.7.1 Rest of Asia Pacific Cloud IT Services Management (ITSM) Market by Component
7.7.1.1 Rest of Asia Pacific Cloud IT Services Management (ITSM) Solutions Market by Type
7.7.2 Rest of Asia Pacific Cloud IT Services Management (ITSM) Market by Organization Size
7.7.3 Rest of Asia Pacific Cloud IT Services Management (ITSM) Market by End User
CHAPTER 8. COMPANY PROFILES
8.1 IBM Corporation
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Regional & Segmental Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.6 SWOT Analysis
8.2 Microsoft Corporation
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expenses
8.2.5 Recent strategies and developments:
8.2.5.1 Partnerships, Collaborations, and Agreements:
8.2.5.2 Product Launches and Product Expansions:
8.2.6 SWOT Analysis
8.3 Hewlett Packard Enterprise Company
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental Analysis
8.3.4 Research & Development Expense
8.3.5 Recent strategies and developments:
8.3.5.1 Partnerships, Collaborations, and Agreements:
8.3.5.2 Product Launches and Product Expansions:
8.3.6 SWOT Analysis
8.4 Citrix Systems, Inc.
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Regional Analysis
8.4.4 Research & Development Expense
8.4.5 Recent strategies and developments:
8.4.5.1 Partnerships, Collaborations, and Agreements:
8.4.5.2 Product Launches and Product Expansions:
8.4.6 SWOT Analysis
8.5 ServiceNow, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Partnerships, Collaborations, and Agreements:
8.5.5.2 Acquisition and Mergers:
8.5.5.3 Geographical Expansions:
8.6 BMC Software, Inc. (KKR & Co., Inc.)
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Regional & Segmental Analysis
8.6.4 Recent strategies and developments:
8.6.4.1 Partnerships, Collaborations, and Agreements:
8.7 Atlassian Corporation PLC
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Regional Analysis
8.7.4 Research & Development Expense
8.7.5 Recent strategies and developments:
8.7.5.1 Acquisition and Mergers:
8.7.5.2 Product Launches and Product Expansions:
8.7.6 SWOT Analysis
8.8 Serviceaide, Inc.
8.8.1 Company Overview
8.8.2 Recent strategies and developments:
8.8.2.1 Partnerships, Collaborations, and Agreements:
8.8.2.2 Product Launches and Product Expansions:
8.9 Cherwell Software, LLC
8.9.1 Company Overview
8.9.2 Recent strategies and developments:
8.9.2.1 Partnerships, Collaborations, and Agreements:
8.9.2.2 Product Launches and Product Expansions:
8.1 Freshworks, Inc.
8.10.1 Company Overview
8.10.2 Recent strategies and developments:
8.10.2.1 Partnerships, Collaborations, and Agreements:
8.10.2.2 Acquisition and Mergers:
8.10.2.3 Geographical Expansions:
LIST OF TABLES
TABLE 1 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2015 - 2018, USD MILLION
TABLE 2 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2019 - 2025, USD MILLION
TABLE 3 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS– CLOUD IT SERVICE MANAGEMENT (ITSM) MARKET
TABLE 4 PRODUCT LAUNCHES AND PRODUCT EXPANSIONS– CLOUD IT SERVICE MANAGEMENT (ITSM) MARKET
TABLE 5 GEOGRAPHICAL EXPANSIONS– CLOUD IT SERVICE MANAGEMENT (ITSM) MARKET
TABLE 6 MERGERS & ACQUISITIONS – CLOUD IT SERVICE MANAGEMENT (ITSM) MARKET
TABLE 7 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2015 - 2018, USD MILLION
TABLE 8 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2019 - 2025, USD MILLION
TABLE 9 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 10 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 11 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2015 - 2018, USD MILLION
TABLE 12 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2019 - 2025, USD MILLION
TABLE 13 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) OPERATIONS & PERFORMANCE MANAGEMENT MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 14 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) OPERATIONS & PERFORMANCE MANAGEMENT MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 15 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) SERVICE PORTFOLIO MANAGEMENT MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 16 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) SERVICE PORTFOLIO MANAGEMENT MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 17 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) CONFIGURATION & CHANGE MANAGEMENT MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 18 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) CONFIGURATION & CHANGE MANAGEMENT MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 19 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) REPORTING & ANALYTICS MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 20 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) REPORTING & ANALYTICS MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 21 ASIA PACIFIC OTHER SOLUTIONS TYPE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 22 ASIA PACIFIC OTHER SOLUTIONS TYPE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 23 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) SERVICES MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 24 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) SERVICES MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 25 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2015 - 2018, USD MILLION
TABLE 26 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2019 - 2025, USD MILLION
TABLE 27 ASIA PACIFIC LARGE ENTERPRISES CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 28 ASIA PACIFIC LARGE ENTERPRISES CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 29 ASIA PACIFIC SMALL & MEDIUM ENTERPRISES CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 30 ASIA PACIFIC SMALL & MEDIUM ENTERPRISES CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 31 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2015 - 2018, USD MILLION
TABLE 32 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2019 - 2025, USD MILLION
TABLE 33 ASIA PACIFIC TELECOM & IT CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 34 ASIA PACIFIC TELECOM & IT CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 35 ASIA PACIFIC BFSI CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 36 ASIA PACIFIC BFSI CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 37 ASIA PACIFIC MANUFACTURING CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 38 ASIA PACIFIC MANUFACTURING CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 39 ASIA PACIFIC RETAIL CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 40 ASIA PACIFIC RETAIL CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 41 ASIA PACIFIC HEALTHCARE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 42 ASIA PACIFIC HEALTHCARE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 43 ASIA PACIFIC OTHERS CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 44 ASIA PACIFIC OTHERS CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 45 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 46 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 47 CHINA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2015 - 2018, USD MILLION
TABLE 48 CHINA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2019 - 2025, USD MILLION
TABLE 49 CHINA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2015 - 2018, USD MILLION
TABLE 50 CHINA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2019 - 2025, USD MILLION
TABLE 51 CHINA CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2015 - 2018, USD MILLION
TABLE 52 CHINA CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2019 - 2025, USD MILLION
TABLE 53 CHINA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2015 - 2018, USD MILLION
TABLE 54 CHINA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2019 - 2025, USD MILLION
TABLE 55 CHINA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2015 - 2018, USD MILLION
TABLE 56 CHINA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2019 - 2025, USD MILLION
TABLE 57 JAPAN CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2015 - 2018, USD MILLION
TABLE 58 JAPAN CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2019 - 2025, USD MILLION
TABLE 59 JAPAN CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2015 - 2018, USD MILLION
TABLE 60 JAPAN CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2019 - 2025, USD MILLION
TABLE 61 JAPAN CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2015 - 2018, USD MILLION
TABLE 62 JAPAN CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2019 - 2025, USD MILLION
TABLE 63 JAPAN CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2015 - 2018, USD MILLION
TABLE 64 JAPAN CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2019 - 2025, USD MILLION
TABLE 65 JAPAN CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2015 - 2018, USD MILLION
TABLE 66 JAPAN CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2019 - 2025, USD MILLION
TABLE 67 INDIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2015 - 2018, USD MILLION
TABLE 68 INDIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2019 - 2025, USD MILLION
TABLE 69 INDIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2015 - 2018, USD MILLION
TABLE 70 INDIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2019 - 2025, USD MILLION
TABLE 71 INDIA CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2015 - 2018, USD MILLION
TABLE 72 INDIA CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2019 - 2025, USD MILLION
TABLE 73 INDIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2015 - 2018, USD MILLION
TABLE 74 INDIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2019 - 2025, USD MILLION
TABLE 75 INDIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2015 - 2018, USD MILLION
TABLE 76 INDIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2019 - 2025, USD MILLION
TABLE 77 SOUTH KOREA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2015 - 2018, USD MILLION
TABLE 78 SOUTH KOREA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2019 - 2025, USD MILLION
TABLE 79 SOUTH KOREA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2015 - 2018, USD MILLION
TABLE 80 SOUTH KOREA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2019 - 2025, USD MILLION
TABLE 81 SOUTH KOREA CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2015 - 2018, USD MILLION
TABLE 82 SOUTH KOREA CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2019 - 2025, USD MILLION
TABLE 83 SOUTH KOREA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2015 - 2018, USD MILLION
TABLE 84 SOUTH KOREA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2019 - 2025, USD MILLION
TABLE 85 SOUTH KOREA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2015 - 2018, USD MILLION
TABLE 86 SOUTH KOREA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2019 - 2025, USD MILLION
TABLE 87 AUSTRALIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2015 - 2018, USD MILLION
TABLE 88 AUSTRALIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2019 - 2025, USD MILLION
TABLE 89 AUSTRALIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2015 - 2018, USD MILLION
TABLE 90 AUSTRALIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2019 - 2025, USD MILLION
TABLE 91 AUSTRALIA CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2015 - 2018, USD MILLION
TABLE 92 AUSTRALIA CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2019 - 2025, USD MILLION
TABLE 93 AUSTRALIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2015 - 2018, USD MILLION
TABLE 94 AUSTRALIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2019 - 2025, USD MILLION
TABLE 95 AUSTRALIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2015 - 2018, USD MILLION
TABLE 96 AUSTRALIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2019 - 2025, USD MILLION
TABLE 97 SINGAPORE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2015 - 2018, USD MILLION
TABLE 98 SINGAPORE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2019 - 2025, USD MILLION
TABLE 99 SINGAPORE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2015 - 2018, USD MILLION
TABLE 100 SINGAPORE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2019 - 2025, USD MILLION
TABLE 101 SINGAPORE CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2015 - 2018, USD MILLION
TABLE 102 SINGAPORE CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2019 - 2025, USD MILLION
TABLE 103 SINGAPORE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2015 - 2018, USD MILLION
TABLE 104 SINGAPORE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2019 - 2025, USD MILLION
TABLE 105 SINGAPORE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2015 - 2018, USD MILLION
TABLE 106 SINGAPORE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2019 - 2025, USD MILLION
TABLE 107 REST OF ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2015 - 2018, USD MILLION
TABLE 108 REST OF ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2019 - 2025, USD MILLION
TABLE 109 REST OF ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2015 - 2018, USD MILLION
TABLE 110 REST OF ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2019 - 2025, USD MILLION
TABLE 111 REST OF ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2015 - 2018, USD MILLION
TABLE 112 REST OF ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2019 - 2025, USD MILLION
TABLE 113 REST OF ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2015 - 2018, USD MILLION
TABLE 114 REST OF ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2019 - 2025, USD MILLION
TABLE 115 REST OF ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2015 - 2018, USD MILLION
TABLE 116 REST OF ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2019 - 2025, USD MILLION
TABLE 117 KEY INFORMATION – IBM CORPORATION
TABLE 118 KEY INFORMATION – MICROSOFT CORPORATION
TABLE 119 KEY INFORMATION – HEWLETT PACKARD ENTERPRISE COMPANY
TABLE 120 KEY INFORMATION – CITRIX SYSTEMS, INC.
TABLE 121 KEY INFORMATION – SERVICENOW, INC.
TABLE 122 KEY INFORMATION – BMC SOFTWARE, INC.
TABLE 123 KEY INFORMATION – ATLASSIAN CORPORATION PLC
TABLE 124 KEY INFORMATION – SERVICEAIDE, INC.
TABLE 125 KEY INFORMATION – CHERWELL SOFTWARE, LLC
TABLE 126 KEY INFORMATION – FRESHWORKS, INC.
TABLE 1 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2015 - 2018, USD MILLION
TABLE 2 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2019 - 2025, USD MILLION
TABLE 3 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS– CLOUD IT SERVICE MANAGEMENT (ITSM) MARKET
TABLE 4 PRODUCT LAUNCHES AND PRODUCT EXPANSIONS– CLOUD IT SERVICE MANAGEMENT (ITSM) MARKET
TABLE 5 GEOGRAPHICAL EXPANSIONS– CLOUD IT SERVICE MANAGEMENT (ITSM) MARKET
TABLE 6 MERGERS & ACQUISITIONS – CLOUD IT SERVICE MANAGEMENT (ITSM) MARKET
TABLE 7 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2015 - 2018, USD MILLION
TABLE 8 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2019 - 2025, USD MILLION
TABLE 9 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 10 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 11 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2015 - 2018, USD MILLION
TABLE 12 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2019 - 2025, USD MILLION
TABLE 13 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) OPERATIONS & PERFORMANCE MANAGEMENT MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 14 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) OPERATIONS & PERFORMANCE MANAGEMENT MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 15 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) SERVICE PORTFOLIO MANAGEMENT MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 16 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) SERVICE PORTFOLIO MANAGEMENT MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 17 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) CONFIGURATION & CHANGE MANAGEMENT MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 18 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) CONFIGURATION & CHANGE MANAGEMENT MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 19 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) REPORTING & ANALYTICS MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 20 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) REPORTING & ANALYTICS MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 21 ASIA PACIFIC OTHER SOLUTIONS TYPE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 22 ASIA PACIFIC OTHER SOLUTIONS TYPE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 23 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) SERVICES MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 24 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) SERVICES MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 25 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2015 - 2018, USD MILLION
TABLE 26 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2019 - 2025, USD MILLION
TABLE 27 ASIA PACIFIC LARGE ENTERPRISES CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 28 ASIA PACIFIC LARGE ENTERPRISES CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 29 ASIA PACIFIC SMALL & MEDIUM ENTERPRISES CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 30 ASIA PACIFIC SMALL & MEDIUM ENTERPRISES CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 31 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2015 - 2018, USD MILLION
TABLE 32 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2019 - 2025, USD MILLION
TABLE 33 ASIA PACIFIC TELECOM & IT CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 34 ASIA PACIFIC TELECOM & IT CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 35 ASIA PACIFIC BFSI CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 36 ASIA PACIFIC BFSI CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 37 ASIA PACIFIC MANUFACTURING CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 38 ASIA PACIFIC MANUFACTURING CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 39 ASIA PACIFIC RETAIL CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 40 ASIA PACIFIC RETAIL CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 41 ASIA PACIFIC HEALTHCARE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 42 ASIA PACIFIC HEALTHCARE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 43 ASIA PACIFIC OTHERS CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 44 ASIA PACIFIC OTHERS CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 45 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2015 - 2018, USD MILLION
TABLE 46 ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COUNTRY, 2019 - 2025, USD MILLION
TABLE 47 CHINA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2015 - 2018, USD MILLION
TABLE 48 CHINA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2019 - 2025, USD MILLION
TABLE 49 CHINA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2015 - 2018, USD MILLION
TABLE 50 CHINA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2019 - 2025, USD MILLION
TABLE 51 CHINA CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2015 - 2018, USD MILLION
TABLE 52 CHINA CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2019 - 2025, USD MILLION
TABLE 53 CHINA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2015 - 2018, USD MILLION
TABLE 54 CHINA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2019 - 2025, USD MILLION
TABLE 55 CHINA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2015 - 2018, USD MILLION
TABLE 56 CHINA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2019 - 2025, USD MILLION
TABLE 57 JAPAN CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2015 - 2018, USD MILLION
TABLE 58 JAPAN CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2019 - 2025, USD MILLION
TABLE 59 JAPAN CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2015 - 2018, USD MILLION
TABLE 60 JAPAN CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2019 - 2025, USD MILLION
TABLE 61 JAPAN CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2015 - 2018, USD MILLION
TABLE 62 JAPAN CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2019 - 2025, USD MILLION
TABLE 63 JAPAN CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2015 - 2018, USD MILLION
TABLE 64 JAPAN CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2019 - 2025, USD MILLION
TABLE 65 JAPAN CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2015 - 2018, USD MILLION
TABLE 66 JAPAN CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2019 - 2025, USD MILLION
TABLE 67 INDIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2015 - 2018, USD MILLION
TABLE 68 INDIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2019 - 2025, USD MILLION
TABLE 69 INDIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2015 - 2018, USD MILLION
TABLE 70 INDIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2019 - 2025, USD MILLION
TABLE 71 INDIA CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2015 - 2018, USD MILLION
TABLE 72 INDIA CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2019 - 2025, USD MILLION
TABLE 73 INDIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2015 - 2018, USD MILLION
TABLE 74 INDIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2019 - 2025, USD MILLION
TABLE 75 INDIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2015 - 2018, USD MILLION
TABLE 76 INDIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2019 - 2025, USD MILLION
TABLE 77 SOUTH KOREA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2015 - 2018, USD MILLION
TABLE 78 SOUTH KOREA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2019 - 2025, USD MILLION
TABLE 79 SOUTH KOREA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2015 - 2018, USD MILLION
TABLE 80 SOUTH KOREA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2019 - 2025, USD MILLION
TABLE 81 SOUTH KOREA CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2015 - 2018, USD MILLION
TABLE 82 SOUTH KOREA CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2019 - 2025, USD MILLION
TABLE 83 SOUTH KOREA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2015 - 2018, USD MILLION
TABLE 84 SOUTH KOREA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2019 - 2025, USD MILLION
TABLE 85 SOUTH KOREA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2015 - 2018, USD MILLION
TABLE 86 SOUTH KOREA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2019 - 2025, USD MILLION
TABLE 87 AUSTRALIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2015 - 2018, USD MILLION
TABLE 88 AUSTRALIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2019 - 2025, USD MILLION
TABLE 89 AUSTRALIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2015 - 2018, USD MILLION
TABLE 90 AUSTRALIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2019 - 2025, USD MILLION
TABLE 91 AUSTRALIA CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2015 - 2018, USD MILLION
TABLE 92 AUSTRALIA CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2019 - 2025, USD MILLION
TABLE 93 AUSTRALIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2015 - 2018, USD MILLION
TABLE 94 AUSTRALIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2019 - 2025, USD MILLION
TABLE 95 AUSTRALIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2015 - 2018, USD MILLION
TABLE 96 AUSTRALIA CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2019 - 2025, USD MILLION
TABLE 97 SINGAPORE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2015 - 2018, USD MILLION
TABLE 98 SINGAPORE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2019 - 2025, USD MILLION
TABLE 99 SINGAPORE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2015 - 2018, USD MILLION
TABLE 100 SINGAPORE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2019 - 2025, USD MILLION
TABLE 101 SINGAPORE CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2015 - 2018, USD MILLION
TABLE 102 SINGAPORE CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2019 - 2025, USD MILLION
TABLE 103 SINGAPORE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2015 - 2018, USD MILLION
TABLE 104 SINGAPORE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2019 - 2025, USD MILLION
TABLE 105 SINGAPORE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2015 - 2018, USD MILLION
TABLE 106 SINGAPORE CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2019 - 2025, USD MILLION
TABLE 107 REST OF ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2015 - 2018, USD MILLION
TABLE 108 REST OF ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET, 2019 - 2025, USD MILLION
TABLE 109 REST OF ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2015 - 2018, USD MILLION
TABLE 110 REST OF ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY COMPONENT, 2019 - 2025, USD MILLION
TABLE 111 REST OF ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2015 - 2018, USD MILLION
TABLE 112 REST OF ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) SOLUTIONS MARKET BY TYPE, 2019 - 2025, USD MILLION
TABLE 113 REST OF ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2015 - 2018, USD MILLION
TABLE 114 REST OF ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY ORGANIZATION SIZE, 2019 - 2025, USD MILLION
TABLE 115 REST OF ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2015 - 2018, USD MILLION
TABLE 116 REST OF ASIA PACIFIC CLOUD IT SERVICES MANAGEMENT (ITSM) MARKET BY END USER, 2019 - 2025, USD MILLION
TABLE 117 KEY INFORMATION – IBM CORPORATION
TABLE 118 KEY INFORMATION – MICROSOFT CORPORATION
TABLE 119 KEY INFORMATION – HEWLETT PACKARD ENTERPRISE COMPANY
TABLE 120 KEY INFORMATION – CITRIX SYSTEMS, INC.
TABLE 121 KEY INFORMATION – SERVICENOW, INC.
TABLE 122 KEY INFORMATION – BMC SOFTWARE, INC.
TABLE 123 KEY INFORMATION – ATLASSIAN CORPORATION PLC
TABLE 124 KEY INFORMATION – SERVICEAIDE, INC.
TABLE 125 KEY INFORMATION – CHERWELL SOFTWARE, LLC
TABLE 126 KEY INFORMATION – FRESHWORKS, INC.
LIST OF FIGURES
FIG 1 METHODOLOGY FOR THE RESEARCH
FIG 2 KBV CARDINAL MATRIX
FIG 3 KEY LEADING STRATEGIES: PERCENTAGE DISTRIBUTION (2015-2019)
FIG 4 KEY STRATEGIC MOVE: (PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS: 2020-JAN – 2015-OCT) LEADING PLAYERS
FIG 5 RECENT STRATEGIES AND DEVELOPMENTS: IBM CORPORATION
FIG 6 SWOT ANALYSIS: IBM CORPORATION
FIG 7 RECENT STRATEGIES AND DEVELOPMENTS: MICROSOFT CORPORATION
FIG 8 SWOT ANALYSIS: MICROSOFT CORPORATION
FIG 9 SWOT ANALYSIS: HEWLETT-PACKARD ENTERPRISE COMPANY
FIG 10 SWOT ANALYSIS: CITRIX SYSTEMS, INC.
FIG 11 RECENT STRATEGIES AND DEVELOPMENTS: SERVICENOW, INC.
FIG 12 SWOT ANALYSIS: ATLASSIAN CORPORATION PLC
FIG 13 RECENT STRATEGIES AND DEVELOPMENTS: CHERWELL SOFTWARE, LLC
FIG 14 RECENT STRATEGIES AND DEVELOPMENTS: FRESHWORKS, INC.
FIG 1 METHODOLOGY FOR THE RESEARCH
FIG 2 KBV CARDINAL MATRIX
FIG 3 KEY LEADING STRATEGIES: PERCENTAGE DISTRIBUTION (2015-2019)
FIG 4 KEY STRATEGIC MOVE: (PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS: 2020-JAN – 2015-OCT) LEADING PLAYERS
FIG 5 RECENT STRATEGIES AND DEVELOPMENTS: IBM CORPORATION
FIG 6 SWOT ANALYSIS: IBM CORPORATION
FIG 7 RECENT STRATEGIES AND DEVELOPMENTS: MICROSOFT CORPORATION
FIG 8 SWOT ANALYSIS: MICROSOFT CORPORATION
FIG 9 SWOT ANALYSIS: HEWLETT-PACKARD ENTERPRISE COMPANY
FIG 10 SWOT ANALYSIS: CITRIX SYSTEMS, INC.
FIG 11 RECENT STRATEGIES AND DEVELOPMENTS: SERVICENOW, INC.
FIG 12 SWOT ANALYSIS: ATLASSIAN CORPORATION PLC
FIG 13 RECENT STRATEGIES AND DEVELOPMENTS: CHERWELL SOFTWARE, LLC
FIG 14 RECENT STRATEGIES AND DEVELOPMENTS: FRESHWORKS, INC.
